Daily cleaning, installation of cabin HEPA filters on flights from Switzerland to Cape Town
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Scores according to KAYAK customer reviews
Cons: "The entertainment system did not work properly"
Pros: "Very friendly staff, prompt service, smooth boarding, clean cabin."
Cons: "I usually love the food on Emirates but this was really not good. Barely edible!"
Cons: "Crew didn’t manage noisy passengers at business cabin"
Cons: "Food worse quality than before. No snacks as well"
Pros: "Crew were great! Emergency exit was great too"
Pros: "Crew were great, entertainment was great, all in all a really comfortable flight despite not getting an aisle seat which would have made it even better"
Cons: "I discovered when I hit Dubai that despite having an eight an a half hour layover that I didn't qualify for the free hotel I thought I did qualify for as someone with an eight hour plus flight so that was a little disappointing have had it before so assumed it was on all flights but that ended up being a negative surprise..."
Pros: "Boarding and Crew are excellent toilets are clean Gluten Free meals are available, that's a big plus"
Cons: "Lots of movies to choose from however I felt the choices were similar in a way! ( Example: you'll find the Drama movies are almost the same as the Romantic movies or the Comedy movies)"
Pros: "-New business class products -Good food, especially dessert -Good food selection -Good service -Great selection of entertainment -Lots of storage space"
Cons: "-Seat adjustment was faulty -Crew gave wrong meal -Was unable to connect to in-flight Wi-Fi, system unintuitive and does not allow Skysurfers members to log-in"
Cons: "The seats on the 777-300ER were tiny compared to the seats on the A380 from JFK to dubai. My wife and I are both small people and we were cramped. This is very unfair to us and even so to larger people on such a long leg The entertainment screens were also very poor. Small, low res"
Pros: "The quality of the food"
Cons: "The timing of providing the breakfast is too early"
Pros: "great flight service with accommodating staff. in flight entertainment had awesome variety"
Pros: "Comfortable seats, nice crew, good entertainment selection"
Cons: "The boarding process by bus transfer in Dubai was quite long and convoluted. The food options were limited and overall low quality"
Pros: "Very responsive and friendly crew"
Cons: "Would like to see more vegetarian options"
Cons: "I thought I had paid for window seats."
Cons: "Good job!!"
Pros: "Crew is great and on their game"
Cons: "Stuck next to and surrounded by crying babies on a long haul flight is terrible. So uncomfortable! Wish I could afford to upgrade but I suppose I must tough it out:/"
Pros: "It wasn’t a full flight."
Cons: "The crew were too busy in their own world and attention during service was poor."
Pros: "Lovely flight crew and great film selection"
Cons: "Would have liked more healthy food options d"
Pros: "Javier the flight attendant was so welcoming and attentive. Flight got l fit late, but arrived on time. Service was efficient and respectful. Was not as crowded as prior flight and was able to eat the meal"
Cons: "Time of flight really sucked. 4:00 AM departure meant arriving at 1.00 AM. Tough way to start a day"
Pros: "Emirates flight was fine. Problem was booking a South African Airways codebase flight on Kayak. Neither SAA or Emerates were able to look up our booking reference and so we did not get seat assignments until the airport."
Cons: "Codebase flights and no one looking as us as customers."
Pros: "I flew from Orlando DL to Dubai ,and from Dubai to cape town and both flight I was selected to seat on the middle seat,f that happens on my return flights to Orlando fl ,I will never fly emirates again"
Pros: "Flight appeared less than half-full, I had a full 4 seats to stretch out. Yes, this was just lucky, but very much appreciated."
Cons: "Dull food."
Pros: "Smooth ride, decent food, good entertainment."
Cons: "Long periods without in cabin service, people had to repeatedly ask for water or get up to get water. Boarding Gates were totally secluded from the shops and restaurants of Dubai airport."
Pros: "Great crew, seats, entertainment options. A 28hr trip felt like 5 because it was so comfortable."
Cons: "I did not like that only one bag is allowed on the flight if you are in economy."
Pros: "It was much better than first leg from Ft Lauderdale to Dubai, better plane, better service, better food, better entertainment"
Pros: "Entertainment offer was great. Live channels, talks, movies, etc..."
Cons: "The service... it was almost a 7 hours flight, the crew brings you your food and that's it. I needed to ask more than three times to get water, again and again, I can't understand this behaviour at all. They treat you extremely bad unless you fly business with them. I felt uncomfortable and didn't like this behaviour at all."
Pros: "Loved the entertainment options."
Cons: "Food was horrible and cabin crew was not nice or friendly."
Pros: "Great legroom good food and lots of entertainment. The little comfort packs they give you are awesome as well!"
Cons: "Everything was great!"
Pros: "The flight crew we're fine and helpful if you needed something."
Cons: "The TV for my seat would cut out when the person in front of me reclined. The charging plug also didn't work."
Pros: "spacious aisles, friendly stewardesses"
Cons: "4 hour delay and a missed connecting flight because of that delay."
Pros: "Overall service and special attention to kids"
Cons: "Inadequate washrooms"
Pros: "Great airline, very friendly staff, the food was pretty good considering that it's airplane food.The ICE entertainment system was great, lots of movies/TV shows to watch on the flight."
Cons: "Only negative part is that we sat right by where they stored and prepared the food so it was noisy at times."
Pros: "As comfortable as can be expected in economy class... more comfortable than other carriers to be sure. Service from the flight crewy was excellent. The food actually quite good."
Cons: "Boarding process is the one area that could be improved."
Pros: "Being able to sleep comfortably Great staff Food good rather than great but not easy on flight. Well chosen good wines. Chauffeur service to & from airport Ease of checkin"
Pros: "Entertainment facilities very good. Important for those long trips. Food good too"
Pros: "Staff Seats Food Cleanliness Good destinations"
Cons: "Boarding process is retarded. They do way too much, too many steps, too many checkpoints, stairs, hallways, people checking tix. Too much tea and not bringing the customer what they've asked for."
Pros: "The staff was very attentive and helpful."
Cons: "The process incase of any delays was very slow. We were on the flight for around 24 hours. I would like to request some kind of remuneration for the inconvenience caused."
Cons: "Screen was black and white most of flight"
Pros: "Large room between seats in economy such that I could sit comfortably with my rather long legs"
Pros: "The flight entertainment system and crew were top-notch."
Cons: "The off-loading from the plane after landing in Dubai was as terrible as I have experienced. It took forever to get off the train to the busses, the staff on the ground seemed very confused about who should go to which bus (much to the visible frustration of flight attendants), and once we boarded the bus, it was a half-hour trip to the airport terminal. Half an hour. Standing up, to get from the plane to the airport. We landed an A380 at the Emirates flagship airport on-time for a normally scheduled flight, and it seemed to take everyone by surprise."
Pros: "It was just ok overall."
Cons: "The first flight was late by over an hour and nobody could tell us why. They also serve food once and you don't get a snack or anything--you don't even see the attendants--for another 10 hours. Then they serve breakfast close to an hour before landing. The crew is constantly telling you to sit as if you weren't allowed to use the toilet at all when the seatbelt sign is on--and it's on the whole time. So you have to be asking permission to use the toilet when you are right next to the toilet door and about to go in because they don't allow you to use it. That's not healthy for someone to hold it."
Pros: "The flight was empty and the luxury to choose your open row of seats"
Pros: "The Captain spoke to us a few times and the crew were absolutely amazing. Best flight Ive ever been on."
Pros: "Seating was good in business class"
Cons: "Toilet signs not working , food , service ,"
Pros: "We were pleasantly surprised when my whole family received a business class upgrade The services on board was excellent."
Cons: "Check in at he Jeddah Hajj terminal is chaotic"
Cons: "That there were no WiFi on the flight."
Pros: "Flight was not full Enough space to sleep"
Pros: "Air hostesses are polite, smile, respectful. Seats are wide and have space for legs (economic class, 170 cm height). Food are delicious, hot, taste for Asian persons like me and my family. Elegance with the big bird A380, very exciting."
Cons: "horrible dry croissant for breakfast"
Pros: "Great. Very smooth and comfortable!"
Pros: "This new c-series was fantastic, what a nice aircraft!...feels very airy, clean & modern! Wow! Thumbs up! Looking to fly again on this plane."
Cons: "service was least friendly at this part of my flight"
Pros: "Great scenery!!!"
Pros: "full aircraft"
Pros: "Same as above"
Cons: "SAME AS ABOVE"
Pros: "The plane wasn't totally booked and very clean"
Pros: "Not applicable"
Cons: "See above."
Cons: "Boarding took way too long. Plane left almost 30 minutes after scheduled time."
Cons: "Lost luggage’s. Delayed trip"
Pros: "Swiss is the best"
Pros: "Also poor this airline is overpriced"
Cons: "Long disorganized boarding process Old airplane"
Cons: "It was delayed almost an hour."
Pros: "I liked the staff and the chocolate"
Cons: "I didn't like the meal much and the lighting was too bright most of the time."
Pros: "Swift ride - no frills- the chocolate square was delicious."
Cons: "Getting off directly onto the tarmac with no gate access- glad it wasn't raining!"
Pros: "Chocolate was good, a bigger piece, or 2 of them would be better"
Cons: "Lost luggage"
Cons: "My seat did not recline and my tv did not work"
Cons: "I could not obtain a refund."
Pros: "MANAGER WAS FABULOUS STAFF WAS FABULOUS"
Pros: "Boarding was on time."
Cons: "Departed 20 minute late. The tv screen(one per 4 rows) was too small to see. I don't remember getting ear phones."
Pros: "Best airline I have ever flown"
Pros: "Very accommodating"
Cons: "Minimalist breakfast."
Pros: "fast, all good"
Pros: "EVERYTHING'S Good to come back home"
Pros: "Brand new plane, with ultra modern seating. We had a lot of room."
Cons: "We sat in the plane for 40 minutes before takeoff"
Cons: "The plane was old and the bathroom was really dirty"
Cons: "Not enough room for my knees"
Pros: "Upgraded to business, new 777 plane, good snack"
Cons: "No headphones"
Pros: "Everything is perfect!"
Pros: "Airline attendants were very polite and nice."
Cons: "Older plane, arm rests did not go up all the way, and missed landing on the initial approach to Newark, which delayed landing for another 20 minutes."
Cons: "We didn't had entertainment"
Pros: "Nicer plane, on time"
Cons: "They will not give you seat confirmation unless you pay , very annoying"
Pros: "Thank you. Keep the good work."
Cons: "It was awful. I lost my seat"
Pros: "The chairs were actually more comfortable than the 777. The cheese bread sandwich they gave us was very tasty."
Cons: "When it was time to board, they just said we'll start with rows 1-15 then 16-30. However, they just let everyone stand in line and go as the line was started. It would be nice if they announced rows 1-15 and then announced the second set of rows so at least everyone knew when to go. It just seemed unnecessarily confusing to me."
Cons: "Long line for the baggage drop"
Pros: "On time leaving and arriving"
Pros: "On time"
Cons: "Tv and food"
Pros: "On time, friendly check in staff"
Cons: "Food was very poor in Turkish Airlines standards"
Pros: "Professional service. (Overall)"
Cons: "1.No punishment for smiling. 2.Giving the bread with clippers is great, But not enough: not if the passengers Didn’t wash their hands. 3.Operating the seats (2 buttons)may Not be the easiest thing to do."
Pros: "Very good service"
Pros: "service on the flight was very good"
Cons: "the airport was very large - had attempted to get help with a phone call before flight and service was very poor.... website was a mess to work with"
Pros: "Everything...the food was delicious, the staff was gracious and always went the extra mile."
Pros: "Excellent entertainment choices Good, not excellent, food Comfortable seats"
Cons: "I think cleanliness is an issue both in the cabin and the lavatories"
Cons: "Turkish want more money for changing the date"
Pros: "Food and service in business class were exceptional."
Cons: "Lie-flat seats hard as plank boards!"
Pros: "Planes to be on time"
Cons: "Plane was late 40 minutes"
Pros: "Sleeping accommodations, storage, crew attentiveness in business class was outstanding. 5he business lounge in Istanbul was the best ever. Great airline."
Pros: "Friendly checking in staff. Easy to us and good variety movies."
Cons: "Short leg-room, squeezed chairs, air stewards too busy to remember to follow up requests, Less than enough choice for non-cheese food-type. Less than clear English command."
Pros: "Comfortable seats, good food and in flight entertainmen"
Cons: "After bus arrived at steps kept on it 20 mins. 2 more buses arrived in this time. Still wait. Then let out all at once. Massive queues to board. Poeple not dressed for this. Poor babies crying Maybe 15 mins waiting in 2am cold on tarmac."
Cons: "Crew are rude. They look always hurry, don't care what passengers need. Food is terrible, there is a menu, but when we ask for food on menu, they said no more, only this one left, so i skipped meal."
Pros: "Food, frienly personnel. Helping the customers. Plane was warm and nice..."
Pros: "Best food ever on plane"
Pros: "Comfort zone"
Pros: "Fantastic food and service"
Pros: "The on flight entertainment had a wide selection. The burger dinner was surprisingly good!"
Cons: "The egg breakfast wasn't good at all. The eggs were tough and didn't taste like real eggs."
Cons: "Food was dried out and tasteless"
Pros: "As above"
Cons: "As above"
Pros: "Better than average in flight service. Excellent in flight entertainment"
Cons: "Poor customer service. What the Turkish airliines claims to provide for passengers with long stopover (free tour etc.) on its web site did not happen. We got inconsistent and not helpful information from different Turkish representatives. Tight seat configurations. Uncomfortable for a 12+ hour flight."
Pros: "I used the prime lounge in Istanbul and when it was time to go, I was able to practically walk on the plane without any wait. The seats were comfy and didn't have a ton of legroom but it wasn't bad. The staff we're friendly and helpful. The in-flight entertainment had a pretty impressive selection and had one of the best-designed interfaces I've seen so far (and I've ridden a variety of airlines). Last and most important, the food was hands down the BEST I've had on a plane. Turkish is killing it, they're my new go-to airline!"
Cons: "I really can't complain about anything, even if I try! Maybe the touch screen sensitivity on the entertainment console seemed a little off, but that's just nitpicking"
Pros: "food was amazing"
Cons: "Cleanliness of the aircraft, service of the crew members"
Pros: "The staff was courteous and helpful"
Cons: "The air temperature was warm and the food was not good. The choices were not available. I just ate bread and butter."
Pros: "The food- did they have a chef on board?!!"
Cons: "The boarding to the US wasn't fun. 1) the men had to go first and then the women... culture shock. And then 2) double screening for everyone because of trump's travel policies."
Pros: "Add good airline to Atlanta to eu"
Cons: "Waiting over 2h in the customs in Istanbul."
Cons: "The plane wasn't very full and my wife and I had 3 seats each to lay down and sleep on the long transatlantic flight"
Pros: "Friendly & good food"
Cons: "Very organized"
Cons: "the entrainment system did not work"
Pros: "entertainment was excellent the crew was nice"
Cons: "teh landing was tough the boarding was late"
Cons: "Leg space a nighrmare!! Was uncomfortable for all the 13 hrs of the flight. Terrible experience"
Pros: "It was a 12 or 13 hour flight and except for sitting too much we were never uncomfortable. The service level made me think we were back in the 80's. Hot towels, attentive service, tons of food and free drinks. There was actually one meal that we would have eaten even if it wasn't on a plane. They gave out full size blankets and pretty fluffy pillows. (I bring our own anymore, because you never know if you will get one on most airlines, and if you do they're usually useless). Their entertainment system was amazing. We caught up on all the recently released movies that we've wanted to see for FREE! If only Netflix had this quality of movie offerings. They had fresh flowers in the huge bathrooms. It's that type of attention to detail you just really don't see anymore."
Cons: "Can't think of a thing that could actually be changed."
Pros: "Service when it was done"
Cons: "Infrequent service Crowded Entertainment system bad"
Pros: "Food, entertainment wery friendly staff"
Cons: "It was to hot in the airplane"
Pros: "Food was excellent. And I love the care packages!"
Pros: "Better headphones for economy Pillows on seat when boarding"
Cons: "heating controls /cooling tem not very good,"
Cons: "2.5 hours delay on Tarmac on outbound flight; 1.5 hour delay on Tarmac on return flight. Outrageous."
Pros: "Comfort, good quality meal, on time"
Pros: "Michelle, at the check in desk, went above and beyond to help me. I really appreciate her kindness, professionalism, and hard work to ensure I was comfortable and that my luggage made it on board. The food and entertainment was great. I really loved the goody bag, it was very thoughtful and included everything to make you comfortable for the flight."
Pros: "To get a real meal on a relatively short flight is especially nice."
Pros: "Great food. Nice clean plane. Nice staff. Well worth the money, great entertainment."
Cons: "We left a bit late, but the capitan kept us informed and we were comfortable and had lots to watch and entertain us."
Pros: "the etaff is friendly and they try"
Pros: "Entertainment at the seat was very satisfactory."
Cons: "Boarding was really "orientalic". Small place, lot of people, long Q, long waiting time."
Cons: "food and entertainment package was not at all good. co-passenger drinks heavily and makes me uncomfortable as she was totally unbalance"
Pros: "It was an uneventful flight. The entertainment system worked well and food was good."
Cons: "The lights kept coming on every few minutes making sleep nearly impossible."
Pros: "Full bottle of water and continuous refreshments in flight."
Cons: "Connections booked together need more time for larger airports. I had over an hour connection on paper and had to run through the entire airport to even catch my flight. My mother on a separate flight arrived ten minutes before her flight took off even though booking stated a full hour. Also the quality and cleanliness of the plane needs improvement. Lufthansa is normally amazing quality but both flights today were subpar. Bathroom smelled of urine, old and dirty seats with no support. Dirty hand rests and outdated screens which skipped with movies"
Pros: "Less hand bags, a lot of people trying to put their hand luggage ans there was no space"
Cons: "Controll the quantity of packages per person"
Cons: "Seats recline too much making leg room more nonexistent than ever"
Pros: "Seat was not super comfortable."
Cons: "More space on economy for long flights."
Cons: "I don't know why all airlines don't have a more orderly system for boarding by zones (like Delta). Lufthansa and Swiss both just have a mob of people blocking the boarding area and hindering people who shoud actually be boarding to get through."
Pros: "The problem was with the booking, cancelled flights- under stable- but nobody willing to make it right. Flights still screwed up"
Cons: "Give some customer service to your paying customers. Don't make a bad situation worse. Practice a can do attitude. Very disappointed in customer service. Not the flight itself."
Pros: "excellent crew"
Cons: "seats could be wider and seatbealts cud be wider"
Pros: "On board crew was friendly and helpful"
Cons: "Muslim meal does not mean all Muslims eat curry. It’s rediculous that we cant have a decent English breakfast instead you get curry or some form of curry for breakfast, lunch and supper. Your so called Muslim meals are not suitable for kids!! There is no such thing as a Muslim meal either. It’s simply called Halal otherwise then everyone else’s meals should be called Christian or Jewish meals etc. Also I requested help with transfer to my last flight which was horrendous because I’m one adult with 4 kids ages 1 to 11 and my eldest has sever learning disability. I nearly missed my flight because our flight landed late and I was struggling to keep my kids safe and together while running for the next flight. Somone should have been there to help with transfer."
Pros: "Comfortable seats"
Cons: "The raisin muffin was very old"
Cons: "i ordered 1 kosher meal and the flight attendant said they gave out all special meals and ours was not on the list"
Pros: "Also a lovely and comfortable flight"
Cons: "No complaints"
Pros: "The crew was very good and we were right on time."
Pros: "Attitude of staff"
Cons: "Food and delay"
Pros: "Short trip"
Pros: "Crew very nice and carefull"
Cons: "My luggage was destroied ;-("
Pros: "Easy. Clean. Friendly. Helpful with food allergies concerns."
Cons: "That we had to pay extra fee to reserve our seats"
Pros: "Clean aircraft, very friendly crew, good food, overall great trip."
Pros: "Always enjoy Lufthansa flights - Seemed a bit hectic this time"
Cons: "It took me 25 hours to get back home, multiple flights, lost luggage, and overall a disaster of a trip home. I was supposed to arrive in DFW at 2:15 p.m. and did not arrive until almost 2:00 a.m. My luggage came to a different terminal and did not arrive with me. In the end everything was okay but it was not a pleasant trip"
Pros: "That I was able to arrive at Munich Airport"
Cons: "Delay and no information or explanation and help from Lufthansa."
Pros: "Friendly and efficient staff."
Cons: "Always the same mess in Frankfurt to get into terminal Z, surely waited 30 minutes and almost lost connection. Food quality mediocre at best. Lost luggage, no Lufthansa representative around at baggage claim."
Pros: "Firstly, the food was great!"
Pros: "The crew were friendly"
Cons: "Nothing I didn't like"
Cons: "It would really be nice as a paying HON/SEN and business ticket passenger to get priority boarding. As nowadays seemingly everybody has priority boarding, this offer does not make sense anymore."
Pros: "Crew was excellent."
Cons: "Food needs to be improved. Salad was old, and hot tea was lukewarm . It wasn't a Swiss quality for sure!"
Cons: "Fight was cancelled, but we weren't notified until it was time to board (30-45 minutes before takeoff). We went to the help desk and were placed on a flight few hours later, but were never told the reason for the cancellation."
Pros: "I was upgraded after all the pressure from thehurrricane this was the icing on the cake"
Pros: "Not much"
Cons: "Entertainment system wasn't working. 11 hour flight. Boring. No seat change available. No reading light, as light controlled by entertainment system. Seats in front of toilet cluster lit up every time door was opened. Crew were slow to react. Wasn't a priority. Ruined the excellent first leg of had from Philadelphia to Frankfurt. Do they run inferior planes to South Africa compared to USA?"
Cons: "Very long delays"
Pros: "It was trouble free - check in was quick and efficient in Budapest, boarding was no trouble, and transfer in Frankfurt problem-free. Cabin crew were good, flight was nice."
Cons: "The person at the Swiss/Lufthansa front desk, some Mohamed guy, was very rude when he did my check in"
Pros: "The crew were very helpful, and the food was quite good."
Cons: "This was an old plane. There were no video screens or wifi. Legroom was minimal."
Pros: "Large leg room"
Cons: "Flight late missed connection flight for me. TV on arm, too small too close difficult to rewind had to shut down during descent while seatback TVs were still allowed to play"
Pros: "The food was okay and the crew did their best to make us comfortable once we were on board. We flew business class, so that was probably a factor."
Cons: "Everything else was horrible. When we got to the airport, they didn't even know we were coming. They sent us to two other airlines, assuming we were flying with a partner airline, then tried to shift the blame onto Kayak. When -- and ONLY when -- we pointed out that we'd actually booked directly through Condor and Kayak had only served as the intermediary, they gave us a direct line to call. Then their agent said "You can't always trust the people at the desk, you know." Oh, really? If I can't trust your own agents, who can I trust, exactly? It turned out that we had an initial flight to Minneapolis, which was NOWHERE on the itinerary, on Sun Country. The Sun Country folks, thankfully, were enormously helpful and we made our flight with 2 minutes to spare. But it doesn't end there. We'd paid for business class all the way, but only got it on the interseas portions of our flights. And they lost our luggage on the way home, to boot. Take home lesson? NEVER FLY WITH CONDOR. I'll walk to Europe before ever booking with them again. And I'll make sure that all my friends and colleagues, all of whom travel extensively, know of our experience."
Pros: "Movie selection, wine and food"
Cons: "Crying babies - outside of the crew control"
Pros: "Having own TV moniter and many options for entertainment. The meals were good and staff friendly."
Cons: "Every seat was taken and the flight was cramped. But the plane was configured so you could get up and walk around every few hours."
Pros: "All the staff was very friendly and helpful."
Cons: "Terrible leg room."
Pros: "I have a servere hearing problem and was concerned (since we were late leaving Zurich for my changeover in Frankfurt), that I would be late because I can't hear any loudspeaker systems (either on planes or in airports). I felt that I could get easily lost between flights and not have time to get to the Frankfurt/Denver flight. I told this to the person at the gate in Zurich, and he immediately arranged for someone to meet me in Frankfurt and take me there. I was met by Maika in Frankfurt and she was just excellent--personable and efficient and really helpful. I'm sorry I couldn't remember the name of the person at the gate in Zurich. He was also great. I wouldn't have done this if I had had more time, but this really made my day (and my flight!) ! Thank you!"
Cons: "Boarding in Zurich is tough for infrequent travelers because all the desks say SWISS. And it took me a long time to realize that SWISS handled many airlines. Perhaps the signs could be bigger."
Pros: "On time. Smoothe boarding. No poor food. In general a pleasantly uneventful flight."
Cons: "I checked my one small siitcase which easily fitsin the overhead binas the ticket agent told me it was a full flight and thus required. My hand luggage was my handbag. The flight was actually 2/3 full with plenty of empty seats and empty bin space. Most passengers had 2pieves of hand luggage. So I had to wait for luggage at the end of the flight when I could have easily stored it overhead."
Pros: "Great airplane seats in Prem. Economy."
Cons: "Information access to cancelled flights was horrible. Impossible to get assistance."
Pros: "Food and seating space much better than Delta."
Cons: "My luggage was left in Frankfurt at connecting flight from Frankfurt to Atlanta"
Pros: "I love flying with lufthansa. Staff is friendly and chatty. Personal service is excellent. Food could be better compared to other airlines, but is not so important to me when it comes to flying."
Pros: "Takeoff was on time and efficient."
Cons: "First flight mechanical issue so couldn't make it to any of my connecting flights and they had to reroute me, however they couldn't get me to Torino so they got me to Milan and I had to take a two hour bus and then the metro to get where I needed to be. And it took them over an hour to reroute my flight!"
Pros: "Crew inside the plane was lovely."
Cons: "The crew woman that assist us in Barcelona Airport counters for the check-in was really rude asking very personal question that I still don't understand why and questioning our passports without any reason. My partner and I felt very uncomfortable and that was a totally unnecessary situation. After that everything was totally great during the flight."
Pros: "I liked the service and friendliness of the crew and number of items available on the flight."
Cons: "The food was not amazing (but not the worst I've had either) . The flight announcements were a bit annoying as they kept interrupting the movies (mainly because they were off and on)"
Pros: "Service by crew on board."
Cons: "Delay after boarding flight."
Cons: "Boarding was late and a bit chaotic."
Pros: "The crew were great! The seats are not that comfortable, it happened that I had 3 seats raw for myself but the armrests were not going up so I could not utilize them and lie down to sleep."
Pros: "The best airline ever! Super friendly crew and staff, great customer service and nice planes. Love KLM!"
Cons: "Very nice crew and great food"
Pros: "The crew is excellent but the seats are not comfortable enough. There should be a way to balance money and comfort,not just placing people in seats they do not fit into"
Cons: "Nothing,just the seats. Cleanliness was perfect"
Cons: "Wifi on klm"
Pros: "Confort and kindness"
Cons: "It was too cold"
Cons: "Keep the temperature at a more reasonable level. Blankets + two layers of clothing was definitely not enough."
Pros: "Impressive service... amazing crew, very friendly and professional"
Pros: "Customer care was super supportive"
Cons: "Inflight sandwiches"
Cons: "Half the screens were not working - crew were made aware but nothing was done. Vegetarian choices were poor to non-existent ; I witnessed crew insist to a passenger that there were no vegetarian options! They finally cobbled something together for him but not a pleasant experience"
Pros: "Seats were super comfortable, bigger than most planes with extra leg room. Food was excellent and fresh, amazing Dutch cheese sampler was divine. No nonsense staff who had all connecting flight info on hand when we arrived in Abu Dhabi. KLM staff were friendly and efficient. Fabulous airline."
Pros: "The crew was pleasant"
Cons: "Baggage checkin & flight boarding was slow & disorganized."
Pros: "The crew"
Cons: "Seat comfort"
Pros: "The flight was smooth, the service was friendly, and the food with plentiful."
Cons: "Too much activity in the cabin during the flight."
Pros: "Everything was good except for the entertainment consul for one of our seats."
Cons: "One of our entertainment consuls had to be rebooted 4 times and still didn’t work. We gave up asking."
Cons: "Lost all our bags so couldn’t ski"
Pros: "Friendly staff"
Cons: "Security check at gate; No priority"
Pros: "Friendly and efficient crew. I travel KLM often and always enjoy the flights."
Cons: "There were several flight delays and gates were changes a few times."
Pros: "Smooth flight."
Cons: "Seat a little cramped."
Cons: "Poor food, flight attend and finally baggage missing. Overall experience is extremely bad."
Pros: "The service"
Cons: "The seats"
Pros: "The seat was spacious and the concept of the evening meal being the lighter option was innovative and well thought out"
Cons: "Boarding was chaotic and congested with not much information or order."
Pros: "Friendly crew."
Cons: "So many people on a 747!!"
Pros: "Easy flight; loved the crew and their friendly customer service. Great food, kept everyone hydrated and fed."
Cons: "The movie options, as well as music and TV options were limited. There were no electrical outlets."
Pros: "Comfort was better than on the previous Dash-8. Food was OK."
Cons: "Despised the cold temperature and cold draft in world business even with all vents shut off...gave me a head cold. Boarding was disorganized. There was no sense of direction; ergo, everyone was jumping in."
Pros: "Travel on Crostian Airlines did not pappen. KLM flight to Munich was cancelled and I was rescheduled on Air Setbia to Belgrade, the Split."
Cons: "That it didn’t happen."
Pros: "Professional crew. Good boarding."
Cons: "No entertainment on board in business. Stale buns - staff unapologetic. Older 737 with uncomfortable seats."
Pros: "Food was excellent, frequent and filling"
Cons: "The seat was not comfortable compared to my prior leg of the journey. Unfortunately the bathrooms were not clean, I understand that it's not the sole responsibility of the crew and passengers need to be mindful too."
Pros: "Everything is top notch for an airline company."
Cons: "Nothing.... I enjoyed every moment of the flight."
Cons: "Our two hour connection in Paris became 30 minutes because Air France was late in leaving Washington. So our luggage didn't make to to KLM to Amsterdam. My poor rating was because the luggage handling was really poor. Lots of flights from Paris to Amsterdam (almost hourly), but my bag showed up 12 hours later. My wife's bag took 36 hours. And yes, we checked in together. There were lots of confusing messages"
Pros: "expedited check in with nice staff. Security staff were pleasant, and the entire check in process for everything was easy"
Cons: "there was no lounge close to our departure gate"
Pros: "Nothing really"
Cons: "Flew KLM 27 years ago and the airlines seem to be stuck in the same era. Food is poor quality... Have you recently checked the Gulf carriers."
Pros: "Great service"
Pros: "Friendly staff, good service and on time departure/arrival."
Pros: "Friendly staff"
Cons: "Entertainment was dated and poor in function. Our bags were 99 dollars each and we’re both lost and didn’t arrive. I just filed a claim and got rude service saying I should have filed the claim at the airport baggage area but there was not anybody there to do the claim then he agent upstairs said they just spoke to them and they are there and I should have done it there. This was so rude and there is no way to get back into customs area. If we paid 200 for bags I expect them to arrive on time. I’m asking for a refund of the baggage fees."
Pros: "Decent seat size. Sorta slept the whole flight."
Cons: "They stole my money"
Pros: "Flight was lovely, crew were friendly and very helpful and food was delicious!! We travelled with assistance for mum and it was excellent and we were kept updated all through the flight."
Pros: "Excellent experience with the cabin crew."
Cons: "Seats on the 777 were too narrow. This 777 had a 3-4-3 seating arraignment, it would have been better with a 3-3-3, similar to a 787 configuration. With the current layout, even with an aisle seat, I was sitting in the aisle. And I am not a large person! The flight was full, so use the 787 and two daily non-stops. For a twelve hour flight, the food was only Okay, could have been better and with a better selection. Meal timing was poor."
Pros: "The flight attendants could not do enough for you."
Cons: "Business class was pretty empty but again I was not allowed to change my seat selection online. Pathetic check-in."
Cons: "old plane, tight and uncomfortable"
Pros: "staff was fine"
Cons: "old old plane, very uncomfortable. Tiny bad screen made movies pointless"
Pros: "Wider seat than most business class"
Cons: "Row 6 in business is after the first 5 rows and Galley and restroom. Very awkward"
Cons: "Not only was there free food but they tried to sell you a bunch of stuff. Not a moments piece."
Cons: "One of the senior stewardesses we're very rude. Whether it's her personal opinion or KLM's policy, it's unreasonable to think that a 3 years old child could or should hold her pipi over 20 minutes, while they slowly and inefficiently trying to give out food. Several parents were there with the request to let us through to the toilet with small children and she smiled in our face and said "no, we will finish first and than you can go". She might be not fit for the job anymore, but KLM can't afford this kind of treatment."
Pros: "Crew was friendly, and the food was better than the usual KLM fare."
Cons: "The "new" seats were hard and uncomfortable. Avoid any kinds of seats near the bathroom in a configuration with 3 abreast next to the windows. The "aisle" seat is essentially a "waiting area" for the rest room."
Pros: "Comfortable flight to Amsterdam for vacation in UK. More meals than expected. Also wasn't expecting some of the comforts offered to "regular" class seats like eye masks, ear plugs, pillows and blankets. It was an overnight flight, so maybe that should have been expected, but I don't think we had those 4 years ago when traveling overseas."
Cons: "Nothing. This is filler text to meet min characters."
Pros: "Flight crew on flight from Amsterdam to Cape Town were probably the most friendly and enthusiastic I've experienced and no, they were not all young. The plane was spotless throughout the flight. They were always coming around with water and juice and they genuinely seemed to care about all the passengers. The Flight back crew were just the opposite. More like the old lazy farts you get on the American carriers or BA or QF long haul. Whoo have been there for the long haul and should have stopped ages ago."
Cons: "The Entertainment images on the screens promoted Beauty and the Beast, Batman Lego movie but neither were on the system! Food quality was rubbish"
Pros: "It's the best flight I could get for such a low price. But don't expect to to get the best and newest planes around but it's still overall a good experience."
Cons: "Quite bummed the plane didn't have wifi / USB"
Airlines flying from Switzerland to Cape Town have enacted additional safety measures and adjusted policies to better accommodate travellers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Switzerland to Cape Town
Masks required on board, masks provided on flights from Switzerland to Cape Town
Social distancing seating
Middle seats unavailable to book on flights from Switzerland to Cape Town
Testing for antibodies, testing for symptoms for flights from Switzerland to Cape Town
Waiving of change fees. Search flexible flights from Switzerland to Cape Town