I planned to fly Qatar airways because I have flown them in the past and viewed the airline as a premium service provided. They still price this way but I found the experience to be subpar in several ways. 1 - check in - the line for check in was the longest I have ever had to stand it. Qatar airways does not have enough check in desks at the airport for the size of the flights they operate. 2- Carry on policy - there was little to no notification of changes to their carry on policy. Backpacks are considered a carry on rather than a personal item so if you have a backpack or larger handbag plus a roller size carry on, you were forced to check an extra bag or pay an additional carry on fee. This is not standard practice on other airlines and frustrating given that this was an international flight. On flight experience was good, generally comfortable seats, friendly staff and good meal service.
Pros: "Qatar's consistency has always appealed to me. Being in travel and tourism myself, I appreciate climb to maintain global standards with the kind of diversity your operations rely on. One cannot achieve this without clarity in vision, mission and action. Covid has challenged us all beyond words but kudos to you in still being resilient to the test."
Cons: "Initial confusion at boarding with paperwork and onward passage through Athens,GREECE. Once again the airport teams reached out to my colleagues and I ahead of time and managed to resolve to satisfaction."
Pros: "Everything about the trip was great excellent customer experience"
Cons: "If I got to sit in first class coz the plane was so empty haha"
Pros: "The check-in crew in Chicago was very nice and efficient. The flight crew on-board were not friendly, they were very curt and rushed, and did not go out of their way to be helpful."
Cons: "Friendlier staff during the flight. Better food for breakfast. The connection port for my headphones did not work...I would not have been able to watch movies if I hadn't brought my own single connection head phones."
Pros: "Nothing really, seats were to close to each other and it was a painful flight for 20 hrs"
Cons: "Leg-space between seats specifically when the person in front of you reclines"
Pros: "There’s a reason Qatar Airline is one of the top 10 airlines! Other airlines feed you pretzels and charge you for a blanket. Qatar feeds you numerous times throughout the flight and everything is as great as travel today can be."
Pros: "The service was great! I slept almost the whole way in economy and was very comfortable!"
Pros: "The Crew were excellent, friendly, professional and attentative."
Cons: "We checked in seven and a half hours before this flight as we had just flown from Melbourne Australia to Qatar landing that same day at 0435am in the morning with this flight being delayed from 805 am to 12 noon then to find that we had been allocated the last row right at the toilets. Horrible."
Cons: "Our flight was delayed from Hyderabad to Doha and they did not allow us to board the flight as connecting flight from Doha to Dallas would have been left. They did not have seats for next day , the earliest we could go was 2 days later. They did not apologize or compensate for delay."
Pros: "Great crew, aircraft etc"
Cons: "General - King Hamad airport is brand new and yet there still aren't enough gates to comfortably service all QA aircraft."
Flight canceled Terrible Post flight management Kept in airport 1 hours with promises of transport but none came
Cons: "Too much nonsense with carry on and check in language. I paid for my seat but they changed it for better balance of the plain. Really I weigh 165 lbs. Once the plane reaches altitude they let me take my seat. However the plane was barely occupied and somebody with closer and took my seat."
Pros: "Food was good and plentiful."
Cons: "There was no way for us to reserve seats with extra leg room 48 hours before the flight. Had to sit in agony for a 9 hour flight because of height"
Pros: "Nice crew, plenty of food and snacks available. Good wine."
Cons: "Delayed flight, almost missed connection, told on first flight had to check carry-on then they lost our luggage on the connection, cramped seats, but i did pay for the cheapest seats"
Pros: "Excellent crew and service, lots of extras at. I charge (like beer/wine, meals, Swiss chocolates). Also on time departure and arrivals. Clean terminal areas. A+"
Cons: "Honestly can’t think of anything"
Pros: "A nice crew n my seat next to me was empty so I can sleep well..."
Cons: "Maybe give every passenger a bottle of water..."
Pros: "They had many snacks and meals. Staff was very friendly."
Cons: "The dinner taste was not great. Seating is very uncomfortable and small. Really limited on space if seat is reclined in front of you."
Pros: "The food that I did get was decent There was wine A couple decent movies were available"
Cons: "They were basically out of food almost everytime they got to me. The Arm rest only went half way up They didnt pass out water as much as they usually do"
Pros: "The service was friendly and efficient. My seat was comfortable."
Cons: "The entertainment system wasn't working properly. It was restarted for me twice, but still didn't work."
Pros: "The bag drop off and check in went very quickly."
Cons: "The plane was late and there was little to no communication to the passengers waiting to board the flight. Very tiring."
Shorter layover would have been much appreciated 5 hrs layover + 1:20 delay then a but in minus 4 c was not good
Flight was delayed for 5 hours and we missed our connecting flight. Got rebooked for a late flight and lost our luggage. We lost a day for our vacation and missed a tour that I booked. We are with zero clothing at this time as they have no trace of our luggages. Please help us recover some of our money for the inconvenience.
No priority boarding or dedicated checkin for premium economy Plane over heated Terrible food — stale dessert No snacks available Drink glasses minuscule Will avoid Lufthansa flights in future. Literally the worst value ever.
The seats were slightly banged up. Legroom was a bit tight. No food or drinks served No entertainment whatsoever.
The flight attendants were quite abrupt with answers to legitimate questions. The flight was okay, i.e., the flight was smooth,
The airport and Luftanza were understaffed. It was slow going.
Air Canada is by far the worst Airline on the face of this planet. Only delays and overbooked flight with very poor customer support. Avoid them at all cost!
Pros: "Crew was nice"
Cons: "The aisle between seats is too small. There is barely any room for a cart to pass through. If you have any arm out on the aisle arm rest you"
Pros: "nothing really. There were so many rude staff members at this airline. I saw people get yelled at by staff members. They were just trying to get information on the late flights and missed connections. It happened repeatedly. this company has the worst customer service I have seen probably ever."
Cons: "They need to care about their customers and care for their customers better. They have a lot to be ashamed of."
Cons: "I could put my seat down, the button wasn’t working.."
The people were great. Just a long delay due to tech issues with the plane. We missed our train so had to take a much more expensive one. Hopefully BA will reimburse us for the difference
There was a two hour delay that wasn’t acknowledged or addressed. The seats recline button was just an empty hole so it wouldn’t recline. The food was low quality even for airline food. They also didn’t let people trying to make connecting flights de-plane first even though we were significantly delayed. Very disappointing flight on an airline who seems to have given up.
Pros: "The crews are so friendly, especially the leg from Heathrow to Los Angeles. Smiling and don't making faces."
Pros: "Nothing British airways was fine"
Cons: "Your website messed up and booked my flight for the wrong month. I booked sept 20 2019 and your site errored out. Eventually it booked the flight but apparently it was for oct 20, 2019 and I couldn’t get a refund because it was through kayak not British airways. I’m never using kayak ever again"
Pros: "The big snow storm cause a 6 hours delay from JFK to MAD, which made me missed my connection flight. Iberia didn't honor its responsibility to find me a connection flight and had no idea where my luggage was. I ended up paying for a train ticket with Renfe from MAD to VLC."
Cons: "It is insane that Iberia didn't help me at all. Iberia should honor its responsibility to ensure the customer have a connection flight when there was a delay due to weather. They were not well trained to locate my luggage, and help me finding an alternative solution, i.e. Renfe train to MAD to VLC."
Pros: "On time, good service."
Cons: "Ran out of vegetarian options. Staff slightly inattentive and rushed when dealing with clients."
Pros: "It was a short trip of less than two hours. So, there was no entertainment, no charging stations for iPhones or iPads to watch personal electronic devices. All food including still water cost money. It’s advertised as this; the staff were very efficient and friendly."
Cons: "A small pack of pretzels and free cup of water would have been nice."
Cons: "Didn’t realize you had to pay for coffee or a non-alcoholic drink until after we were asked what we’d like to drink."
Cons: "It was terrible cold. We received no free food or drinks."
Pros: "The Heathrow staff was attentive to our needs regarding a passenger with special needs. The flight attendant crew was also totally on point throughout the flight. As we left the plane, one of the flight attendants, Simone, made a very special effort to assist us and for that I am grateful. The wheel chair attendant at Washington Dulles was also a real trooper who remained with us until all luggage was retrieved and I made my way to the Parking Garage to retrieve my car. I am totally impressed with the service and care that everyone associated with British Airways provided to make this transport effortless."
Cons: "First of all, my flight had no option to plug my cellphone, there was no TV screen and no WiFi.. they served some loaf of bread cut in half with some spices inside and called it dinner! But the most disappointing thing is the fact is that they LOST BOTH OF MY LUGGAGE BAGS, and the most they could offer me is $50 compensation (my belongings worth thousands of dollars) And even this I would have to claim from my “home country” which is completely unreasonable as my home country isn’t the one lost my luggage, the airlines had! Beyond shocked, disappointed and aggravated, this was my first time flying this airlines and I promise you it’s the last. Won’t recommend to anyone."
Pros: "The crew were fantastic! The one meal from Athens to Cairo was excellent, the other two meals weren’t too bad but not as good as the first one."
Cons: "The security in Cairo was really a joke."
Cons: "Someone stole my airpods in my bag. I noticed it once reached at home. This is the first time it happens to me. Very bad experience"
Cons: "Flight was delayed and caused me to miss my connecting flight on another airline that had no other flights that day. As a result of the lack of communication and general lack of professionalism, staff refused to rectify the situation and take responsibility, and I was forced to stay overnight. Worst"
Pros: "New aircraft with comfortable business seats"
Cons: "More than 4 hours delay! Not all selection from food menu available"
Pros: "The crew were very welcoming, helpful and charm, makes you feel easy"
Cons: "General interior cleanliness"
Pros: "flight was on time"
Cons: "Felt a bit like cattle because boarding was in a tight space and there was a lot of confusion as to who should stand where. Not sure why there were different zones for boarding because they didn't matter."
Pros: "The staff was very helpful and friendly. They provided a hotel, meals, and transportation on a long layover."
Cons: "Transportation from the aircraft to terminals."
Pros: "Although we had abou an hour delay, we arrived only thirty minutes after the scheduled time. The flight crew was very nice and friendly."
Cons: "The touchscreen did not work very well; was only able I o see one movie but is was an overnight flight so it wasn’t too much at a hassle."
Pros: "I went for my honeymoon but ET never transported my luggage. I had to spend my honeymoon buying very expensive clothes and basic needs in Mauritius instead of relaxing. My luggage never came. I got it on my way back to Bamako. Nobody was even able to even trace my luggage or respond professionally on the phone. Out of hundreds of calls I made to them, they only picked up twice. ET screwed my honeymoon that I had planned for over a year. I'm so dissapointed that I don'y even want to claim reimbursement."
Cons: "Office in Bamako and apperently even in Nairobi never picks up the phone ! The only time they picked up (in Nairobi) they were rude!"