Daily cleaning, installation of cabin HEPA filters on flights from Southeast Europe to Cape Town
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Scores according to KAYAK customer reviews
Pros: "The crew was fantastic, the plane felt nicer than most other airlines, and the meals were great, even in coach"
Pros: "On time departure and arrival. Hard working crew members."
Cons: "No slippers for long flights."
Pros: "Food was ok"
Cons: "There should be someone to guide for connecting flights"
Pros: "crew was so kind and lovely with our daughter"
Cons: "food was fairly rough from Doha and the wine options in economy on all flights were terrible"
Cons: "maybe they can offer more snacks on the plain"
Pros: "Crew, food."
Cons: "Dulles airport - yes, not directly related to the airline but Dulles is over capacity. Some should consider BWI - Baltimore Washington International that is little further but still a good airport."
Pros: "The crew was friendly."
Cons: "The food was horrible."
Cons: "I wish to have little more room on seat for long flight."
Pros: "The Crew were professional, friendly and comforting. The A380 Business Class is the best way to fly. Smooth journey, very comfortable reclining beds with enough room to within the bed area to move around with adequate space. The Wine list was excellent with a great choice and variety."
Cons: "Nothing to do with the flight...but Qatar could have offered an airport hotel room to their Bus. Class passengers for the 9 hour delay....we did have the Lounge, but a shower, rest and comfort after another previous 5 hour 30 minutes flight from Athens 11.30am Start to 2.00am start from Doa."
Pros: "Crew was very attentive especially effective helping a mother with a spoilt screaming child!"
Cons: "The food was very mediocre!"
Pros: "Service and entertainment."
Pros: "Out flight was not crowded so after take off we could take up all three seats. That was cool for a little nap. Crew was good. Everything was good."
Cons: "Everything was good."
Pros: "The crew and comfort of the flying ship is excellent."
Cons: "No one stopped several children from screaming almost the entire flight. I’m thinking they need to put all families with children younger than 8 behind a partition. HAHA!! Just kidding. But that was very frustrating."
Pros: "Qatar Airlines has amazing service! And they have free internet!"
Cons: "The films are all sensored. And the free internet is only for 30 minutes."
Pros: "crew was lovely and plane was very new"
Cons: "food quality is not very good: sometimes it was hard to see what it actually was and it tasted like that too. headrest in the new plane is not comfortable at all as it is rigid and can only be moved up and down."
Pros: "I flew from Bali to Doha and then Doha to Dulles after an 8 hour layover. Both flights operated a Boeing 777. The planes were spotlessly clean both flights. The menu choices were amazing and the wine selections were very good. What made the difference was the attentiveness of the cabin crew. I would particularly like to commend the purser and the flight attendants on flight 707 DOH-IAD for their assistance and willingness to go above and beyond the call of duty"
Cons: "Flight 707 was supposed to have the new Qsuites in Business Class, so it was disappointing that without prior notice the airline switched to an aircraft with normal (but quite good) business class seating. Nevertheless, the purser and the flight attendants made the flight memorable in a very positive way."
Pros: "crew is very professional"
Cons: "this plane is really old and junky. other flight times on this route get a much better plane"
Pros: "the attention in general for me was excellent."
Cons: "may be the fact that it was the same kind of food in both of the flights I had, is not that it was bad just in my opinion they should have more option, especially for south american people, thank you"
Pros: "Great crew members. Very friendly and helpful. Qatar Airways is great about providing pillows, blankets, ear plugs and eye masks. Really good food as well."
Cons: "The seats were very close together. With the tray folded out it was right against me without being extended. Leg room was cramped."
Pros: "Great food etc"
Pros: "Comfort of the seat/bed"
Pros: "The airline stewardesses were Fabulous! Especially one from Doha to Cape Town. Food was good and more than enough to eat. I was impressed by the scheduled meals and drink offers , very important for a dietetic"
Cons: "No leg room, can't stretch your legs properly so my bad knee was in pain"
Cons: "I did not like the fact that on now 3 flights I have lost miles, as on every flight I have tried to sign on as a member or frequent flyer and on all flights, there were no entry forms. This is also after my attempt to complete one on line, which I have had no response to."
Cons: "USD 20 wi fi and you only get 200 MB seems a bit antiquated"
Pros: "Very nice arrangements, the seats were comfortable, the food was delicious, and the staff could not have been more hospitable. I would be delighted to fly with Qatar Airways again."
Pros: "The flight went fairly smooth, the staff were courteous and the food was as good as can be expected of airline food. There were several courses and options, which is always appreciated."
Pros: "Polite staff keen to help"
Pros: "the flight was smooth, comfortable and a lot faster than DOHA - BOSTON."
Cons: "I could not check myself online! so i could not select the best seat."
Pros: "Solid movie selection, good food"
Cons: "You have to go through security again at the Qatar Airlines gate, which takes extra time"
Pros: "Crew are great and entertainment options are good."
Cons: "The seats are quite uncomfortable and small. Really struggled to get comfortable."
Pros: "Aircraft was much better than the flight from US, food was great. The only thing I wished for was more movies."
Cons: "Lack of movies"
Cons: "The Qatar stuff at Nairobi airport was very rude when I tried to ask for their help. She was extremely inpatient and showed us angry face. Totally disappointed and not expected from an airline claimed to be one of the best."
Pros: "Comfortable, attractive, nice music, good food, nice crew, on time, easy takeoff and landing! What else could you ask for? ;-)"
Pros: "Much of your service is excellent!"
Cons: "Although the very well crafted advertisement for Qatar at beginning of watching each movie is partially beautiful, I personally find it a bit offensive as a woman the clear emphasis on "my son, this watch and all that is mine will be yours", my daughter, your highest moment will be to get married. My disturbance with what I experience as sexist, worsened each time I saw this. Luckily I learnt how to fast forward, but the sexism of this left me disturbed. so although in reality much of your service is excellent, this advertising of a sexist world view was too disturbing to ignore. I hope my comments are helpful to you in considering that many women in the world now expect their fathers to consider passing on a fair share of their resources to their daughters as well."
Pros: "Over all service was excellent!"
Cons: "Short transfer time made it a bit stressful"
Pros: "It was a good flight. I'd give it 4 of 5 stars."
Cons: "Check in crew in Lahore ganged up against me and wanted to extort £200 for taking me laptop on board along with my hand carry. No where in the world has an airline ever asked me for this, and I fly a fair bit. Since I didn't allow them to extort me, they forced me to throw away my brand new Delsey hand carry at the airport. I had no cover as they threatened to if load my luggage and not let me fly home. Not a 5 start airline from any angle. Will never use Qatar again!!! This was my first and last flight with them."
Pros: "The staff"
Cons: "I thought the flight was fine :)"
Cons: "Flight to Doha was great! Enthused crew and Ey also kept ensuring bathrooms were clean. On way from Doha to Chicago it was disgusting"
Cons: "We normally fly business class, but this was a quick side trip so we settled for economy."
Cons: "I have booked the flight for my mom and I requested a wheel chair her, she Has a broken arm . And I booked the flight with this company cos I thought they have a great service, but not what I expected, they didn't provide a wheel chair and she has to drag all the bag with one working arm , so I m not pretty satisfied with the trip at all and I won't fly with th company any more"
Pros: "Overall I would highly recommend it. Excellent service, good food, good on board entertainment. Flight attendants and crew in general very polite and very helpful. Despite our delay in arriving at the airport (check in was done online in advance), the flight attendants accepted us for the trip. The whole process was extremely efficient, there was no delay in take off time and the suitcases arrived all on time to our destination. I really appreciated their help: we did have a medical emergency 3 hours prior to our arrival to the airport, hence the delay.."
Cons: "Everything went smoothly, I had no bad experience with this flight.."
Pros: "Almost nothing"
Pros: "The plane was neat, clean and the services was world class. I was made to feel at home with service always at my finger tips."
Cons: "Nothing to report."
Pros: "Short flight to LCA from DOH. Efficient staff"
Cons: "Old A320 plane, no seat back entertainment, seating looking old Plastic food , very poor. Same thing happened to me last year, still no improvement on this flight sector. Definitely not 5 Star service that Qatar constantly advertises."
Cons: "They cancelled our flight without informing us from Doha to Miami, so they were going to fly us to Doha at 3 a.m., take us to hotel, and then have us fly the next day. This was the third time this airlines cancelled a flight on us for the same trip. The first two times were traveling from Miami to Delhi, we had to change our itinerary because they cancelled the flight, and we had to fly on different dates. This caused a series of hotel changes and cancellations costing us a lot of money. On the flight that we finally got from Doha to JFK, the man sitting next to me SMELLED LIFE THE FUNK OF 40,000 YEARS. It is unbearable. Thirteen hours of pungent body odor that even the flight attendants acknowledged was horrific. It was a miserable experience flying with this airline for what was to be the trip of a lifetime."
Cons: "I gave the food 4 stars only because of better meals that I have had with a different but similar class airline. It is good food but it is not excellent."
Cons: "The entertainment system did not work properly"
Pros: "Very friendly staff, prompt service, smooth boarding, clean cabin."
Cons: "I usually love the food on Emirates but this was really not good. Barely edible!"
Pros: "Yes crew was good. But the seats being economy, were very congested having very less leg space."
Cons: "Can't say."
Cons: "I am an Emirates skywards member and I was placed in the middle seat when my preference on Emirates and Kayak is an aisle seat. After boarding it was explained to me that I couldn’t move to an aisle seat even though more than one seat was available. I asked to pay or to use miles I have accrued."
Pros: "Leg room is spacious."
Cons: "Overall good.."
Pros: "Great crew and entertainment"
Cons: "Business class seems to have slipped..... A little more cramped and not quite as comfortable.... (might be me getting old"
Pros: "Crew were great, entertainment was great, all in all a really comfortable flight despite not getting an aisle seat which would have made it even better"
Cons: "I discovered when I hit Dubai that despite having an eight an a half hour layover that I didn't qualify for the free hotel I thought I did qualify for as someone with an eight hour plus flight so that was a little disappointing have had it before so assumed it was on all flights but that ended up being a negative surprise..."
Pros: "All good."
Pros: "Boarding and Crew are excellent toilets are clean Gluten Free meals are available, that's a big plus"
Cons: "Lots of movies to choose from however I felt the choices were similar in a way! ( Example: you'll find the Drama movies are almost the same as the Romantic movies or the Comedy movies)"
Cons: "Seat is not comfortable."
Cons: "The seats on the 777-300ER were tiny compared to the seats on the A380 from JFK to dubai. My wife and I are both small people and we were cramped. This is very unfair to us and even so to larger people on such a long leg The entertainment screens were also very poor. Small, low res"
Pros: "Breakfast portions were too small, and choices were not great. Boarding procedures were a little chaotic due to small space, and ground staff was not very polite when ordering passengers to board."
Pros: "great flight service with accommodating staff. in flight entertainment had awesome variety"
Pros: "10 out of 10. excellent. 5 stars."
Pros: "Very responsive and friendly crew"
Cons: "Would like to see more vegetarian options"
Cons: "I thought I had paid for window seats."
Pros: "Lovely flight crew and great film selection"
Cons: "Would have liked more healthy food options d"
Cons: "The system delays before boarding the plane on 02/03. Otherwise the flight was pretty good."
Pros: "Food and service"
Cons: "Boarding in Dubai was not according to zones and it was crowded"
Pros: "Javier the flight attendant was so welcoming and attentive. Flight got l fit late, but arrived on time. Service was efficient and respectful. Was not as crowded as prior flight and was able to eat the meal"
Cons: "Time of flight really sucked. 4:00 AM departure meant arriving at 1.00 AM. Tough way to start a day"
Pros: "Emirates flight was fine. Problem was booking a South African Airways codebase flight on Kayak. Neither SAA or Emerates were able to look up our booking reference and so we did not get seat assignments until the airport."
Cons: "Codebase flights and no one looking as us as customers."
Pros: "I flew from Orlando DL to Dubai ,and from Dubai to cape town and both flight I was selected to seat on the middle seat,f that happens on my return flights to Orlando fl ,I will never fly emirates again"
Pros: "Flight appeared less than half-full, I had a full 4 seats to stretch out. Yes, this was just lucky, but very much appreciated."
Cons: "Dull food."
Pros: "Great crew, seats, entertainment options. A 28hr trip felt like 5 because it was so comfortable."
Cons: "I did not like that only one bag is allowed on the flight if you are in economy."
Pros: "It was much better than first leg from Ft Lauderdale to Dubai, better plane, better service, better food, better entertainment"
Pros: "Professional and courteous behaviour"
Pros: "Loved the entertainment options."
Cons: "Food was horrible and cabin crew was not nice or friendly."
Cons: "The planes were older and for both flight my seats had problems reclining."
Pros: "The food and service. Toilets are clean"
Cons: "Should watch on how many beer/champagne the steward serving to the customer as we had an old man who is super drunk sitting beside us and keep asking for more. Should also include toothbrush for our overnight flight as we reached Melbourne in the morning."
Pros: "The service from the airline Emirates, very nice and friendly staff. The price was under my budget and easy to purchase. Alerts for flight, time lines and updates for Airports after the Huricane Irma. Thanks! Javier"
Pros: "Love the idea of informing every leg of my flight. Thanks"
Pros: "The flight crew we're fine and helpful if you needed something."
Cons: "The TV for my seat would cut out when the person in front of me reclined. The charging plug also didn't work."
Pros: "I really recommend this airline. Is worth every single dollar that you pay. Everything is exceptional, the service magnificent, the food is good but the beverage choices are great quality. We really love everything about to travel in Emirates. We are considering to use this airline every time that our destination works."
Cons: "Since they pick up at your house until we landing you feel VIP"
Pros: "Entertainment options, boarding process"
Cons: "Food quality is still good but slightly below previous experiences"
Pros: "Enough leg room, wide seads"
Cons: "Food was terrible."
Pros: "- almost nothing - They arranged vegetarian food on demand."
Cons: "- Repetitive food - No one turned up when called for assistance. - late service"
Pros: "Being able to sleep comfortably Great staff Food good rather than great but not easy on flight. Well chosen good wines. Chauffeur service to & from airport Ease of checkin"
Pros: "Entertainment facilities very good. Important for those long trips. Food good too"
Pros: "It was a great experience...nicest airline I've ever flown. The cabin crew was attentive and accommodating and being a vegetarian I found they had many options for my dietary requirements."
Pros: "Foods and electronic entertainment"
Cons: "The male flight attendant accidently hit my head without apologize while I was bending down to tight my shoes."
Pros: "Everything is wonderful"
Cons: "Tight Economy Class seats"
Cons: "Screen was black and white most of flight"
Pros: "The flight was empty and the luxury to choose your open row of seats"
Pros: "The Captain spoke to us a few times and the crew were absolutely amazing. Best flight Ive ever been on."
Cons: "Baggage claim in Hyd took more than 2 hours"
Pros: "We were pleasantly surprised when my whole family received a business class upgrade The services on board was excellent."
Cons: "Check in at he Jeddah Hajj terminal is chaotic"
Cons: "That there were no WiFi on the flight."
Pros: "Amazing crew and great comfort"
Cons: "Entertainment system didn't work. Couldn't hear movie at all with headphones provided and screen very hard to use and just stopped several times. Even after crew reset it twice, still problems."
Pros: "The crew was excellent, very good food, good entertainment"
Pros: "Crews was very good and helpful."
Cons: "I have to pay $100 at the airport for my second bag, which was a total surprised to me. Because when the question of how many check bag came up and I put in 2. There should be a warning come up that it will be extra charges for the second bag."
Pros: "The flight was good. Fairly good food"
Cons: "Made me check my bags on my way back for no reason"
Cons: "Legspace in economy class was probably good back in 1975, but in 2019 not acceptable anymore"
Pros: "Crew was very attentive, information from the cockpit was enough to let us know but not disruptive"
Cons: "Boarding was one long line that other passengers in the airport had to walk through. This was difficult for passengers with kids and those with needed special accommodations Ike wheelchairs, canes etc"
Pros: "Liked nothing. Stewards were no help. Seating was extremely tight. I am disabled and use a small travel scooter. They removed the batteries even though they are not lithium or spillable. I called months in advance with all specifications and still they were clueless. We will never fly Swiss again. I am disabled and received no help. They removed the batteries of my scooter and we had to carry them on our lap. I had to tell them to put the batteries back in the scooter. They failed in every facet."
Pros: "On time, nice crew"
Pros: "Great customer service, the crew was professional and courteous."
Pros: "Paid in advance 45.00 a seat to reserve! Otherwise they assign at Check-in! Still ended up with a standard not premium seats in center. I chose 2 side seats online but plane must have changed. Literally could not move. My travel partner ended up spilling wine on himself primarily due to this and 1/2 size drop down trays. Call button brought no help , had to get up and go retrieve steward in back myself!"
Cons: "Comfortability , mediocre service."
Cons: "Swiss would not let me get off at Zurich tonavoid a 6 hour layover. After the layover the flight was delayed to Malone’s a, causing me to miss my bus and making a total of 24 hours travel time. Disgusting mz"
Cons: "Seats are very cramped"
Pros: "All very comfortable"
Cons: "It was delayed"
Cons: "Boarding terrible just one mass confusion, Flight was one hr.late as of today I am still missing my 4 pcs of luggage."
Pros: "In time and fine boarding."
Cons: "One of the stewards was a bit strange. Something between very alert and ignoring some passenger. The food on short flights are low quality. Would be nice if it was possible to buy something else."
Pros: "Friendly crew"
Cons: "No wifi"
Pros: "Very friendly and efficient Good food"
Cons: "Zürich airport early closing at night so difficult to check in and drop off luggage"
Cons: "Always when one sits in the back of the plane, they run out of one meal. The food was ok. Not sure why they serve ice cream and cheese as a snack."
Pros: "The flight was delayed from Newark to Zurich but they were able to rearrange my connecting flight before landing. The Swiss staff were very courteous and amicable. The food was also tasty."
Cons: "My Swiss flight to JFK was cancelled before 24 hours without explaining the reason. They should explain the reason at least. I had to take an another flight and arrived at JFK after 6 hours from the original flight. My trip was totally messed up, so I was not happy at all."
Pros: "New aircraft"
Cons: "Lost luggage. Flight delayed."
Pros: "Staff walked around with water quite a bit, gave my kids a special kids meal"
Cons: "A little tight in economy and i am short"
Pros: "Easy check in. Crew efficient and personal attention."
Pros: "Professional service"
Cons: "Lounge in Dublin poor"
Cons: "Despite its reputation, Swiss is always late. Their Sunday evening flights always from Stockholm always depart 20-45m late."
Pros: "Swiss chocolate is always welcome!"
Cons: "The food in economy class was one of the worst i have ever got in a flight. The chicken was not cooked completely. One of the side dishes was impossible to identify, perhaps past mixed with bread crumbs, only breadcrumbs, who knows? Ver disappointing for swiss. You were doing so much better in the past..."
Cons: "Did not get to make this flight either. Horrible."
Pros: "See above. Zurich is a very easy airport and even though our layover was short we never felt rushed or stressed."
Pros: "By far the worst experience I've ever had in my life. 1. A day after I perches a multi destination tickets I called Swiss air costumer service requesting to upgrade my tickets to business class. no one would even try to help me. They just kept saying I need to contact my travel agent. After 3 phone calls I gave up and decided to wait and upgrade my ticket at the airport. 2. In Prague the night before my second flight I hurt my knee real bad to a point that I couldn't walk at all. The next morning I call Swiss air costumer service again trying to explain them my situation telling them I can't fly and won't be able to make it to my flight. Costumer service cancelled immediately all of my remaining tickets and try to sell me new tickets for a full price. I said I don't mind buy and pay for the one flight I missed but there is no reason for her to re sell me the rest of my tickets that I already paid for, again. Then she start to change prices up and down like in a Chinese flea market. At that point I begged her to talk to a supervisor but she Kept ignoring my request and just try to negotiat for a lower charg she kept me on the phone for 5 hours. My hotel phone bill for that one call cost me 150€. I never got to talk to a supervisor but she took down the charge to 517$ Not included a new ticket flying out of Prague. 3. For my last flight going home. I showed up 2.5 hours Earlier. asking to upgrade my sit to business fin desk send me to talk to asupervisor. The supervisor was trying to process my request but didn't seem to know what he was doing at all. One minute he was on his computer then the next minute on the phone with Swiss air headquarter then back on his computer for more then 35 minutes with no resolute. I still had an hour and half before take off when he told me he can print me the ticket but it's to late now since the gate for my flight is close and I already missed my flight. I said that's impossible cause I still have an hour and half to my flight but he insist on the gate been close and there is no way I can get on that flight. Right away I run back to front desk asking them to print my ticket as fast as possible cause I would really like to get on that flight. In front desk they told me not to worry cause I got plenty of time to get on that flight. So I gave up on the business upgrade and told them that at that point I'll be just as happy to sit by the window. Of course they put me on the very end exactly in the middle. After the door was locked I looked around and saw plenty of free sits available including by the window. 4. In Zurich I finally managed to upgrade my last flight coming back to Tampa fl to business and noticed that the only way they could do that was by contacting Swiss air headquarter for approval. When I asked why is that since I fly a lot and never seen anything like that before one of the lady's there told how Swiss air left all of their front desk powerless and all decisions must be made by headquarters."
Cons: "When we finally arrived in Tampa. It hook them an hour and a half to get are bags out. I honestly doubt I'll ever fly Swiss airlines again. Ever. Absolutely the worst experience I've ever had flying. Ps the crew on the plain ware a lot nicer and more professional the people on the ground."
Pros: "good food, excellent entertainment selection"
Cons: "late boarding, late take off, missed my connection"
Cons: "Couldn't change seats online after reserving them online in advance. Headsets use proprietary connector and plug had to be held in place to get both ears to function"
Pros: "Nothing because the airplane seats were terribly uncomfortable!"
Pros: "Painless flight"
Cons: "No bottles of water for economy flyers"
Cons: "Have to take a bus to the plane for boarding. Terrible cold sandwich wrapped in a partly open loose paper bag wrap. Short flight I realize, but that was bad, especially in business class."
Cons: "Expired cheese. Loudest plane I have ever been on."
Pros: "Even though the flight felt like forever, the cabin crew did such a wonderful job at making us all feel comfortable. The food selection was great and the fact that the staff was approachable was also a great plus. Will definitely fly again using Swiss air. Thank you"
Pros: "Food & beverage, onboard entertainment and beauty product in the bathroom was good."
Cons: "Service was okay and the seats were horribly uncomfortable. Not what I remember from Swiss when I use to fly constantly with them 2 years ago. Also, I was singled out by the crew at the gate and pulled aside. Racially profiling at its finest."
Pros: "I never used Swiss Airline before but my friends told me crews are very professional and clean... She is right!!!Their crews, Foods, and very clean environments.... had a wonderful experiences"
Pros: "Loved the cute attendant we had on flight :)"
Cons: "Old TV screen and remote"
Pros: "Nice flight attendants. Clean planes."
Cons: "Seat pitch too small-no room. Food was not good. Outdated entertainment movies"
Pros: "Friendly crew members who kept serving food and drinks before asking. Meals, snack, drinks, hot towel, and cookies! The plane was also very clean and apacious enough."
Pros: "It's fine no comment"
Cons: "Checking in we had a nasty representative, but other than that, all was well"
Pros: "Everything is excellent"
Pros: "Comfortable business class seats, much better than the updated Lufthansa footsie leg rests. Attentive staff. Puzzles for the children"
Cons: "Still no wifi on the Swiss Air A330. No live tv streaming. No big deal on red eye, but frustrating on long daytime flights."
Pros: "The flight experience was efficient and secure; that's good. Staff generally professional."
Cons: "The seats were too small, and the food wasn't good enough, especially the 'salad' which consisted of some moderately old browned lettuce with no tomatoes. Happened on my flight back as well. The one time when I thought the staff faltered was when I hit the paige attendant button, and noone came for 25 mins. I ended up walking to the back of the plane and asking for water myself. I also thought some of the materials used in the plane were cheap, like the foldout tables on the back of the seat, the pillow covers, and the headphones (one of which broke midway). The headphones don't cover the noise of the jet in flight very well."
Pros: "Good entertainment"
Cons: "Seat was broken. No leg room. Really no room at all if person in front is reclined."
Pros: "Great service on the board service, plenty of drinks during flight, decent food on economy class, spotless clean plane."
Pros: "Clean aircraft, good leg room, and friendly service"
Pros: "Boarding that’s all."
Cons: "Food, crew, entertainment they should upgrade the TV very important it’s very outdated but Istanbul airport is awesome."
Pros: "Great service! Very safe flight!"
Cons: "Warmer food, maybe... but safety was great."
Cons: "I bought the ticket thru kayak and they were no help when weather screwed up connections. Never buy that way again. I will only buy direct from the airlines. Kayak cost me $690. Thanks Mark"
Pros: "Very professional !"
Cons: "The first coffee given at the beginning of the journey,was very good,(which is in general unusual during the flights), but the one given at the end of the trip was bad."
Cons: "No options to change booking and the one given was absorbant pricing"
Pros: "Everything with the airline was just fine. I’m overall very happy with the flight."
Cons: "The only thing that really made the flight not so pleasant were the really bad smelling passengers on board. People, please, take a shower before boarding on a passenger flight."
Pros: "Everything...the food was delicious, the staff was gracious and always went the extra mile."
Pros: "Crew was helpful and pleasent"
Cons: "Flight from Istanbul to Mumbai was not that great. Leg space was not that great. Food overall was pretty same across the 3 meals. Expect more variety which I have seen on other airlines like Emirates and Etihad."
Pros: "Sleeping accommodations, storage, crew attentiveness in business class was outstanding. 5he business lounge in Istanbul was the best ever. Great airline."
Pros: "The food and quality of the flight was incredible."
Pros: "Good food"
Cons: "Uncomfortable seating, oldish plane, depressing colour combinations in the plane. Plane lavatory was dirty"
Cons: "After bus arrived at steps kept on it 20 mins. 2 more buses arrived in this time. Still wait. Then let out all at once. Massive queues to board. Poeple not dressed for this. Poor babies crying Maybe 15 mins waiting in 2am cold on tarmac."
Pros: "The route"
Cons: "No one gave me water even if I asked, nobody came to me to ask my problem"
Pros: "Convenient. Good price."
Cons: "The flight from Istanbul to Alexandria showed departure time 1:30 am, but in reality, it departed at 12:30 am. It wasn't a problem for me but it was confusing."
Pros: "The seats were comfortable and the staff at the gate were nice."
Cons: "The crew for the first 9 hour flight was horrendous. They were quite unfriendly. I was in the dead middle of the plane, row 40, but we got our did last and there was no choice left. It was more like the crew forcing the food on us. The crew also was extremely bad about picking up after the meal. There were people walking around to throw away their food."
Pros: "Planes are very clean, food is excellent, there is plenty of alcohol, and the crew treats economy passengers as if they were royalty. Flying attendants clean toilette each hour, There is also a flower pasted on the mirror in the toilette. All details of the flight have been take care of."
Cons: "1) The safety record is not superb https://en.wikipedia.org/wiki/Turkish_Airlines#Incidents_and_accidents 2) Political situation in Turkey is unstable. 3) Most of Europe is west of Istanbul - the flights to Europe are longer. BUT ANYWAY: THE AIRLINES ARE WORKING HARD TO OVERCOME ALL OBSTACLES AND PRICES ARE GREAT."
Cons: "Very bad seats."
Pros: "Turkish airlines is better than all airlines I have used."
Cons: "The entertainment system could be more user friendly. Navigating the movies could be better. I'm not complaining, however. All in all, Tk is very good."
Pros: "I d like everything the service all the crew was very helpful an Cain"
Cons: "Yes I will recommend Turkish airline"
Pros: "The flight attendants were helpful and did extra to make the experience more enjoyable. They served with warm and sincere smile. Service and food were good."
Cons: "Comfort seats are missed greatly. Boarding area and process should be revised/reviewed for improvement."
Cons: "Screen was not working to watch movies and only a sandwich was given as dinner. Also drinks choice was very limited"
Pros: "Good food and comfortable seats"
Cons: "Good service"
Cons: "Lost the bag and will return it . Still discussing with them after five days. Promising to deliver each day but then not doing it. Miserable experience and do not recommend using this airline."
Cons: "Food was dried out and tasteless"
Pros: "The flight attendants were very acccomodating. The movie choices were great, which is very important while on a 12 hour flight. They handed everyone a warm, wet wash cloth before dinner was passed. Everyone also received a package that included a pair of slippers, lip balm, tooth brush and tooth paste. We hadn't received anything like this on any of our other flights. These were small jesters that make you feel great!"
Pros: "Attention to detail and good customer service. Food and drink needs were met throughout lengthy flight."
Pros: "As above"
Cons: "As above"
Pros: "I used the prime lounge in Istanbul and when it was time to go, I was able to practically walk on the plane without any wait. The seats were comfy and didn't have a ton of legroom but it wasn't bad. The staff we're friendly and helpful. The in-flight entertainment had a pretty impressive selection and had one of the best-designed interfaces I've seen so far (and I've ridden a variety of airlines). Last and most important, the food was hands down the BEST I've had on a plane. Turkish is killing it, they're my new go-to airline!"
Cons: "I really can't complain about anything, even if I try! Maybe the touch screen sensitivity on the entertainment console seemed a little off, but that's just nitpicking"
Cons: "The crew was very professional and helpful"
Pros: "Operativity, cleaning, food,"
Cons: "Flight was canceled"
Pros: "Overall it was a smooth flight except for few minor issues."
Cons: "It seems as thought several of the hostesses may have been trainees so the food service was slow and, they ran out of food on some trolleys and sometimes forgot orders for passengers."
Cons: "you can't recline your seat a bit backwards to get a nap. booked luggage is treated with absolute contempt."
Pros: "Beautiful jet. Fine pilots. Wonderful flight. The flight crew were great. Thank you team Trurkish airlines for a safe and memorable flight. God bless everyone! Christos"
Pros: "It was ok."
Cons: "I asked a flight member for assistance and he said he would get back to me with the info but never responded. Also, when meals were delivered, my packages were halfway open as if it was prev touched by someone else and the food was not warm. My arriving flight gave high hopes that this returning fight did not fulfill."
Pros: "Unfortunately for Turkish A. the plane was less than 1/3 full...tourism to and from Turkey seems to be way down for a number of reasons. That made it spacious coupled with a relaxed pace of passengers and crew. The lunch served was quite tasty and satisfying. No hassles about carryons weight or size. Electronics aboard seemed to work fine for those interested."
Pros: "I Like the food and movies"
Pros: "Excellent service, excellent food, very friendly crew"
Cons: "no subtitles on English language movies, which means I could not understand half of the dialogues because of the noise and poor sound quality. It would be very nice to always have English subtitles on all English-language movies."
Cons: "Leg space a nighrmare!! Was uncomfortable for all the 13 hrs of the flight. Terrible experience"
Pros: "It was a 12 or 13 hour flight and except for sitting too much we were never uncomfortable. The service level made me think we were back in the 80's. Hot towels, attentive service, tons of food and free drinks. There was actually one meal that we would have eaten even if it wasn't on a plane. They gave out full size blankets and pretty fluffy pillows. (I bring our own anymore, because you never know if you will get one on most airlines, and if you do they're usually useless). Their entertainment system was amazing. We caught up on all the recently released movies that we've wanted to see for FREE! If only Netflix had this quality of movie offerings. They had fresh flowers in the huge bathrooms. It's that type of attention to detail you just really don't see anymore."
Cons: "Can't think of a thing that could actually be changed."
Pros: "Service when it was done"
Cons: "Infrequent service Crowded Entertainment system bad"
Pros: "The food was pretty good."
Pros: "Leg room and TV selection was excellent"
Pros: "The quality of service is always on top, kindness and help is always when you ask..."
Pros: "Stewardesses were friendly flight and plane accommodation was great they fed us even gave us little things like a mask to sleep better and slippers for feet to make us comfortable and a blanket and a pillow to make us comfortable and the seats were comfortable and they fed us three times"
Cons: "It's a long flight but obviously there's nothing they can do about that"
Pros: "Easy journey, not too much delay. Service very nice"
Cons: "Seat very narrrow for leg"
Pros: "Very little"
Cons: "Broken seat, TV only showing in black and white, ice cold and/or inedible globular food, air attendants with very little command of English"
Pros: "Itinerary - hours of flight"
Cons: "Dinner could have been earlier"
Pros: "Nice people"
Cons: "Some games for kids"
Pros: "Great Crew"
Cons: "It would have been better had we not had a delay of 50 Minutes"
Pros: "Everything was great thanks"
Cons: "Perfect trip"
Cons: "More space on economy for long flights."
Cons: "Flight left late! Flight attendants not super attentive. Meals came late. Took forever to get off the plane! Plane never made it to the terminal but passengers were let off in the middle of the airport and placed on buses! No driver on a fully loaded bus for 10 min. Terrible! Didn’t make it on next"
Pros: "Good flight in a nice A380, I’m in the top floor on premium economy."
Cons: "Crew is not smiling a bit and slow service even if she serve only 32 of us in our section. Flight is not really smooth and shake a lot."
Cons: "Arrived late due to bad weather in Houston, about an hour late."
Pros: "the price"
Cons: "everything else food seats service ..."
Pros: "Crew was professional and competent. Seats were roomy and comfortable."
Cons: "I have a hard time sleeping in any seat that doesn’t fully recline."
Pros: "The problem was with the booking, cancelled flights- under stable- but nobody willing to make it right. Flights still screwed up"
Cons: "Give some customer service to your paying customers. Don't make a bad situation worse. Practice a can do attitude. Very disappointed in customer service. Not the flight itself."
Pros: "Smooth flight"
Cons: "Weird plane noises (typical of older Airbus planes)"
Pros: "All were OK."
Pros: "Leg room, comfortable seats, staff great"
Pros: "On board crew was friendly and helpful"
Cons: "Muslim meal does not mean all Muslims eat curry. It’s rediculous that we cant have a decent English breakfast instead you get curry or some form of curry for breakfast, lunch and supper. Your so called Muslim meals are not suitable for kids!! There is no such thing as a Muslim meal either. It’s simply called Halal otherwise then everyone else’s meals should be called Christian or Jewish meals etc. Also I requested help with transfer to my last flight which was horrendous because I’m one adult with 4 kids ages 1 to 11 and my eldest has sever learning disability. I nearly missed my flight because our flight landed late and I was struggling to keep my kids safe and together while running for the next flight. Somone should have been there to help with transfer."
Cons: "We were put on standby. We expected our names to be called for seat assignments but we didn’t expect we could just swipe our boarding pass and our seat assignment would show. It’s a nice feature but I didn’t like that it wasn’t clearly explained to us."
Cons: "We weren’t able to take this flight because our trip to Salzburg ended up getting canceled! We had to cancel this one"
Pros: "Crew and flight and service were fine"
Cons: "Economy seats are cramped"
Cons: "getting fine from DC to Munchen and Munchen to Bucharest, 7 h delayed but we get to Romania. - when waiting for the luggages, guess what? Both luggages are missing. -made the complainment, now we are waiting to show up in Romania and to be delivered at home. -went to pick up the rental car, because of the plane delay, they gave our car away. -after trying several companies, we found a car, 3 times more expensive, but we have a car....yeeyy"
Pros: "Speed of boarding and de-planing. They are very efficient with staying on schedule, which is important. No one likes hanging around in airports or on planes. Also, my server ran and got me a special request of wine after meal when the choice was Bailey's or Sherry. That was kind of her."
Cons: "The announcements are frequent, slow and long. The food was alot of carbs. Nothing was bad, I just got a terrible headache and swollen ankles. Not the airline's fault, but it was hard to enjoy the last flight for these reasons. Also, water poured ahead of time on trays on 2 occasions instead of seeing them pour it. I was sitting next to a coughing sick person so I wanted to cover my beverages and food as soon as possible. My sound on video didn't work all the time. It kept cutting off. Tried my husband's headphones, but didn't help."
Pros: "Exit row, very nice to have a little extra legroom. Baggage checked through from LAX to Dresden was sooo convenient."
Cons: "Bus from terminal to aircraft is not optimal."
Cons: "The air on the plane was unable to be controlled."
Cons: "the plane was late boarding and some on board had tight connections. crew were aware but didnt let us leave first.we barely made our connection as we had to go through security in Munich. stress could have been avoided by letting us deplane first."
Pros: "Crew was alright"
Cons: "Frankfurt Airport unfriendly and depressed as usual."
Pros: "Good service, good IFE, smooth, great cabin crew, no complaints."
Pros: "Clean aircraft, very friendly crew, good food, overall great trip."
Pros: "On time"
Pros: "I love the fact that the flight arrived on time and there were no delays. I can say our time was respected by the airline."
Cons: "There can be a better range of entertainment on the flight, and flying Lufthansa their isn't too much food variety"
Pros: "Excellent service and comfortable flight for a great price! The US carriers cannot compete with Lufthansa or any European airlines as a matter of fact."
Cons: "Touchscreen of the entertainment system was not very sensitive and had false readings. Annoying but not critical."
Pros: "Firstly, the food was great!"
Cons: "Very weird flight attendant. Seemed unexperienced and stressed out. Bad vibe from the crew in general."
Pros: "I was upgraded after all the pressure from thehurrricane this was the icing on the cake"
Pros: "Not much"
Cons: "Entertainment system wasn't working. 11 hour flight. Boring. No seat change available. No reading light, as light controlled by entertainment system. Seats in front of toilet cluster lit up every time door was opened. Crew were slow to react. Wasn't a priority. Ruined the excellent first leg of had from Philadelphia to Frankfurt. Do they run inferior planes to South Africa compared to USA?"
Cons: "The flight was cancelled , for tecnical reason, we got very late flight instead- 12 hours delayed. We didn't get compensated for tall the in convenience"
Cons: "Expect to pay $85 euro for a carry on bag that they will ask you to check in. This is our returning trip with the same set of bags for the round trip to Paris. At the gate we were asked to check in the other carry on bag which we bought right before the trip making sure it fit the new small size req. Still that was put into check-in. We ended up with no carry on luggages with us boarded. Only to find quite a lot of bags that are much bigger than ours were allowed to be in the cabin."
Pros: "Normal Flight, short, was coming from Munchen"
Pros: "Getting off! Ok, i have to use 50 characters... i also liked the check-in counter staff in Orlando."
Cons: "I have flown on many budget airlines that were more comfortable than this flight. Hard uncomfortable chairs with a lack of leg space (and I'm only 1.70m). The food was poor and the service was worse- i pressed my call button for a drink mid-flight and it kept getting cancelled without a steward coming. Finally, after pressing the call button about 10 times a steward came and begrudgingly brought me a drink. Choice of movies was poor."
Pros: "We were impressed with every aspect of the flight. Will most defiditey use this airline again."
Pros: "Friendly staff, good food, free wine, comfy (as can be expected) seats AND AMAZING LANDING into Munich. OH! Good movie selection too!"
Pros: "Water bottle when we arrived at our seat."
Cons: "Paying 8 euros for premium movies AND if you wanted earphones (I had my own), you would need to pay 2 euros more. Excessive. Choice of movies was rather limited even in premium. In regular, it was quasi non-existent (2)."
Pros: "All the staff was very friendly and helpful."
Cons: "Terrible leg room."
Pros: "The crew was working hard, most were extremely nice and helpful. Their service was excellent. I enjoyed the food and drinks. The plane was clean and looked well-maintained. Most of the flight was smooth."
Cons: "Flight from Munich to Charlotte: I do not fly that frequently (just only about 1 or 2 times per year - usually with Lufthansa) so I had no idea that as an Economy class passenger I cannot use the Business class bathroom. I admit my mistake for violating this etiquette. There was no line formed so I just used it, but as I was leaving the toilet a stewardess grabbed my arm and sternly made me aware of my trespassing. She was very professional and I believe it was not her intention; however, she made me feel very stupid for not realizing that the Business class toiled is for the Business class customers only. Don't get me wrong, if I paid premium for my fare I would probably expect less crowded toilets too. In my opinion, this unwritten rule should be made more explicit to the Economy class passengers, as nobody likes to feel embarrassed by mistakenly wandering into an exclusive club they don't belong to. I know there are separating curtains, but they were open. I saw a line forming in the Economy section so my next instinct was to go a different direction, which led me to the Business section. I really needed to use the bathroom, so I did not think of the proper etiquette at the moment."
Cons: "Food Crew appearances"
Pros: "Lovely crew."
Cons: "Boarding process was unclear."
Cons: "I saw fly inside the cabin, disgusting."
Pros: "Excellent accomadations"
Pros: "I appreciate the taxi, in Munich airport, to my next connection."
Cons: "I disliked the late departure."
Pros: "Food was good."
Cons: "I'm very uncomfortable when I don't have clear access to the aisle. I asked the gate agent if she had any aisle seats available and she said no. So I asked if there were any upgrade seats available and she said yes for 300 Euros. They were actually three-quarters of the way boarded when I ask a question so realistically they wouldn't have sold that seat. But they refused give it away. So they're more interested in making money then making a customer comfortable."
Cons: "AUSTRIA AIRLINES, (YOUR OTHER COMPANY), WENT THRU MY BAG IN O'HARE, FLIGHT 66 TO VIENNA. THEY TOOK OUT ALL OF MY HOUSE, AND CAR KEYS , AND MY REMOTE CONTROL FOR MY PICKUP, (ALL ON ONE RING), AND DID N O T PUT THEM BACK INTO MY BAG. I WILL N E V E R FLY AUSTRIA AIRLINES, OR LUFTHANSA AGAIN! I SENT AN EMAIL TO YOUR CUSTOMER RELATIONS DEPT...customer.services@lufthansa 3 times and they failed delivery."
Pros: "Was ok for a shorter flight. On time"
Cons: "Seems to be a older plane. Leg space seems smaller than on planes of same size. Food acceptable. No entertainment systems."
Airlines flying from Southeast Europe to Cape Town have enacted additional safety measures and adjusted policies to better accommodate travellers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Southeast Europe to Cape Town
Masks required on board, masks provided on flights from Southeast Europe to Cape Town
Social distancing seating
Middle seats unavailable to book on flights from Southeast Europe to Cape Town
Testing for antibodies, testing for symptoms for flights from Southeast Europe to Cape Town
Waiving of change fees. Search flexible flights from Southeast Europe to Cape Town