The flight was close to on time. My suitcase was not loaded in Bangkok and was delivered 24 hours later.
I didn’t get to go, and no refund was available after asking for 2 months
Seating wasn’t good at all with not much leg space in between. Fortunately it was a relatively short flight. Otherwise we would have struggled a lot. On board meal was pretty ordinary. It is sad to see the overall quality of this once superb airline has dropped so low.
Seamless fussy free flight. Great service as expected of SIA.
Wouldn’t let us check our stroller and car seat at the gate
Bangkok airport needs a redesign to make it more accommodating for passengers with long layovers between flights. It needs a better selection of restaurants, stores and rest rooms near the departure gates. It also needs a shuttle or other transport system to help passengers transit the long distances between gates in different concourses.
I was very impressed with this airline. The plane was clean. The attendance were nice and it was a great comfortable experience. The zipper on my suitcase broke after I checked it, and they wrapped it all Thailand plastic wrap to prevent it from coming apart during the flight. When I got to Los Angeles, all of my items were safe and still in the bag. That is above and beyond!
I was very impressed with this airline. The flight was comfortable the plane was clean and the attendants were very nice. The zipper on my suitcase broke after I checked it. The airline wrapped it in plastic wrap, so it wouldn’t continue to fall apart. Every item I had in the suitcase was there when I got to Los Angeles. That is above and beyond!
Cons: "I have encountered missing documents before departure in Singapore to KL. The check in crews very helpful, their knowledge to assist me boarding smoothly. My appreciation towards all crews who have helped me this morning ( SQ106) Big THANK YOU to you ALL."
Pros: "It’s an old plane, so the seats are those older yet more comfortable type of seats!"
Cons: "Better service from the crews."
Boarding was delayed but the information about delays was not provided
On both legs of my trips (Jhb - Dxb and Dxb - Jhb) the entertainment system did not work.
Pros: "Social distancing first .... the food is not good second .... the ticket prices are high for such a service"
Cons: "Social distancing first .... the food is not good second .... the ticket prices are high for such a service"
Pros: "Entertainment always the best!!! The spacious seat and quick check in system"
Cons: "The crew can improve by more attentive and Mayb more staffs. The flight is full, they quite busy. But General is good. The food can be better options"
Cons: "why did they take my blanket and headphones 1 hour before we land?"
Pros: "The seats were amazingly narrow and uncomfortable. Difficult to get out of; did not see crew very often with water"
Cons: "Less confusing controls on the equipmentl"
Pros: "I love Emirates airlines and I only registered once for diabedics food I always get it ,the service always consistent but could be better ,aiming for excellence"
Cons: "I think staff could do better ,I think Emirates should aim for excellence I think they still need more efforts to reach excellence ,for me Emirates is number one airline world wide"
Pros: "The counter workers upgraded my seats to window and a better boarding group."
Cons: "Services of crew very poor specially onboard services in business class"
Pros: "It was comfortable flight and most importantly, our family was finally seated together in our last flight EK 420. The crew were attentive to us."
Cons: "The entertainment shows could be better as it was limited"
Cons: "Wearing a face vizor on top of the face mask is silly"
Pros: "The crew is very friendly and helpfu; the space between seats is noticeably larger than usual"
Pros: "Crew was very attentive,"
Cons: "Have all the food choice in the menu available. And add sudoku to the game"
Pros: "Always on time"
Cons: "Food bad. Much better taste at the lounge in Doha"
Cons: "They do not understand the word priority at Doha airport. Business class passengers boarded last."
Pros: "The crew was amazing and seat very comfortable."
Cons: "If I did not have to spent night in Doha waiting for connecting flight."
Pros: "N/A"
Cons: "We were told to board, but then kept in another area close on 1 hour before we could get on the plane and this area had no bathroom facilities. The spread of seating on the plane made no sense with many open seats but also many squashed rows of people. The crew was visibly tired and irritated, they also ran out of a few catering items. It seemed as if last minute, a few different flights were combined into this one which lowered the quality."
Pros: "The flight was on time"
Cons: "When a very large man is placed next to someone else who is in a middle seat and cannot use the arm rests on either side, I would think the hostesses would make an effort to move one of the three considering there were multiple other open seats. He was also very old and could hardly stand up when needed. It was the most uncomfortable flight, if I had the money, I would definitely fly business class"
Pros: "The crew was friendly and helpful."
Cons: "The seat was could have been firmer and a little more space between the rows in economy would help greatly for comfort for all."
Pros: "Crew was nice. Seat was broken for recliner."
Cons: "Having parents with infants board with or after those needing assistance. It was an inconvenience having a fussy infant wait in a long line. We had bassinet seats so boarding first would not have slowed the seating process."
Pros: "Staff was great and very helpful"
Cons: "If they didn't change my flight for 2 hours earlier."
Pros: "I like the option to upgrade for a paid seat. Having the window sit with the middle seat available provides extra space."
Cons: "Categorizing travellers together."
Pros: "Even with a full flight there was enough leg room. The crew were attentive and accomadating."
Cons: "Bathroom floors were often wet"
Pros: "The crew was nice and friendly, food was ok"
Cons: "Food should request order by the crew, rather then trolly push like an old style"
Pros: "No extra fees for baggage and professional flight attendants."
Cons: "Seats were too close in economy as in most airplanes."
Pros: "Amazing crew. Very attentive and great service. Wonderful flat bed seats"
Pros: "Everything"
Cons: "Bathroom is clean, but could be better if more attention is being given."
Cons: "short haul business class seat very uncomfortablev- flight delayed as usul"
Cons: "Delays on both flights . Baggage in Dulles took well over 4o mins ... terrible"
Cons: "The sound at my seat didn’t work so I had a a 14 hour flight with no soundtrack. I watched one Japanese movie with subtitles and then gave up"
The flight itself it was great nice food the crew were very nice and helpful, Checking in from Birmingham wasn't great long queues for bag dropped, And I had my hand luggage case taken away from me even though I requested to have it with me as I had breakables items. I was told I can not because of the length of the flight with no explanation at all no options was given for me to take my fragile items out of my case it was taken away with hold buggage I find the staff member who was checking me in very unpleasant !! Can we please be advise if the rules have changed about the the carry on hand luggage it will be easier to be advise on booking your tickect if we not allowed to take the hand luggage with me. Overall I had a good flight .
Amazing KLM service and brilliant economy comfort seats. Well worth the extra.
Boarding in NCL is really bad. I'm sure part of that is a directive from the airport that KLM can't change but part of that is due to KLM policy. NCL doesn't announce the gate of departure until 30 minutes before departure. However, when you arrive at the gate area, the gate agents file everyone into one long line and everyone boards from one line at one time. This line can stretch for 200m...easily. There is a separate line for groups 1 and 2 but you don't know it until you get to the gate area and agents don't announce/advertise it. Everyone else is grouped into one line. Are you in group 3? Doesn't matter...you board with group 5. Traveling with a child? Tough luck...you're stuck at the end of the line and board last. The last part is very annoying because none of the gates at NCL (with the exception of 1 used by Emirates) has a jetway. To board, you must leave the gate area, walk downstairs, walk onto the tarmac and walk up stairs to board the plane. Highly challenging if you're traveling with small children. That boarding process begs for a concession to allow people with children to board first because they will need extra time. But there is no such policy. Just a really horrible boarding experience all around.
Cons: "The only complaint I had was that it was very warm on the flight (and I usually get cold on flights), and in the seats we had there weren't fans above the seats. A few rows up they had fans, so apparently you have to pay extra for air... This wouldn't be a big deal on a short domestic flight, but for an international flight it was a long time to be uncomfortable!"
Pros: "KLM are our airline of choice. A great full-service carrier with impecable standards."
Cons: "Nothing"
Pros: "Seat was comfy and spacious for economy class"
Cons: "Vegetarian meal was okay but could be more enjoyable if served with bread at start of meal."
Pros: "Great crew, comfortable seating with enough leg room."
Cons: "Provide dinner before getting to joburg, instead of a snack. Flight arrives late so dinner would be appreciated"
Pros: "The bed was comfortable. Entertainment selection and large TV screen was good. The KLM crew is amazing, as usual."
Cons: "Food quality was not so good."
Pros: "KLM was a great experience compared to Airitalia. The food was good, the flight attendants were very helpful."
Pros: "Everything was good except for the entertainment consul for one of our seats."
Cons: "One of our entertainment consuls had to be rebooted 4 times and still didn’t work. We gave up asking."