The experience was very good. A little disappointed for the delays and the screen. The touch screen was annoying for being so irresponsive. Not a lot of good movie choices for me. The service is great. Food could have more choices though.
In economy, very cramped. Once the front seat was reclined it was almost impossible to get in and out of our seat. The personnel was excellent.
great experience. better than all other airlines flying this route.
Flight from Hong Kong to LAX was late, the plane was grubby, overcrowded and hot. I recently flew Starlux and that was a MUCH better experience.
The crew, pilots and flight attendants were all amazing. What could be better is reinforcing that seats cannot be reclined at departure and landing. I had a person seated in front of me who had her seat all the way inclined, including during take-off - after the crew asked her to seat upright. Cathay Pacific should reinforce this safety request and perhaps penalize those who don't follow it. I felt very unsafe with this person limiting my space and perhaps putting my life in danger in the "unlikely" case of an emergency.
They downgraded me from premium economy to regular economy and me had 2 major lay over and had to have an emergency landing due to engine failure mid flight Don’t use them worst experience I have ever had still dealing with the trauma
Worst experience I have ever had with any airline in over 25 years.
very professional and very attentive to my Special Needs as I required a Wheel Chair and assistance to board
When comes to Taiwan airlines China airlines is the best rest are pure trash
Customer service was exceptional. I heard it wasn’t a great airline, my opinion has changed after flying with them
The boarding experience did not follow the Zones that were listed on the boarding passes. This was a two-level aircraft with many passengers. Because zones were not called out by the airline staff, there was simply a mob trying to board and it was not a pleasant experience.
I am a big person and have back pain and swelling in my legs, so this was a challenging flight due to confined space. I didn't find the crew very friendly either. I will think twice before flying long distances with Qatar again, due to the lack of legroom.
All great, because I was given a seat with extra legroom on this part of my trip.
Plane was good Crew was good Food was just ok Could have had more entertainment options But overall good
I had to stay in the airport 15 even with a hotel reservation..i was refused to inter to qatar cuz the hotel was outside the airport. They could have offered a solution. It was really exhausting for me and my family.
I was unable to pre purchase sear upgrades or internet. Their online site is not user friendly and poor. I felt singled out in customs. Seats are very small even for a small person.
Staff was very friendly. There is no on board entertainment, but it’s such a short flight that it doesn’t matter. We also got a meal which was nice and unexpected due to the length of the flight.
I had first class service from them. A little late taking off, but no major problem
Not good. Expected a lot more as far as excellence.
Was required to print a boarding pass, which I'd prefer to avoid. Seat (economy x) was comfortable, service was excellent.
The flight was over 1 hour late taking off ,when I arrived in Abu Dhabi ,I missed my connecting flight to Bangkok so I had to wait almost 6 hours for my flight arriving in Bangkok at 6:30 am ,So I missed a whole day of my vacation and my hotel room sat empty so I paid for hotel days that I was not there. In Abu Dhabi there was a woman that worked the desk at transfers that was so professional, courteous , helpful,and may I say absolutely beautiful .she got me food vouchers for my layover and was a very calming presence. Besides that I will never use Etihad again I will pay the Xtra money . I'm sure they won't read or see this but it's my "2 cents" I'll use an airline that respects me and my hard earned dollars
Etihad Check In counter/Station manager in Heathrow was bothering and not helpful at all. They are rude and not customer oriented
I missed my flight ,staff unhelpful, they sat and watched me wait ,gangway door closed, English was a problem no announcement I was on time now I missed my month vacation ,lost 1400 bucks no refund I'm sick to my stomach
excellent, staff and boarding were all seamless and no issues, thank you!
I was charged $604 for a bag that weighed 17 kg. I was given three different prices until they landed on the most expensive one and didn't budge a penny. It's ironic and a bit enraging because the total cost of my ticket was $468. I've traveled the world and never experienced these kind of prices for only one piece of checked luggage.
The WiFi was not compatible on both my phones (Vivo Y30 5g and Samsung Galaxy A32) with up-to-date android software.
Old plane, old entertainment system. It wasn't working throughout the entire flight. I was offered to connect to their system via Wifi to watch on my phone. Crew wasn't very helpful except one lady who turned the experience around.
The staff were wonderful but the seats weren't very comfortable for a bigger guy like me.
Eine Toilette der Business Class war gesperrt und somit nicht benutzbar.
I could not book in online at all which is what I always do to secure a window seat which is my preference.
The following is a review for a flight from Johannesburg to Washington, DC with a connection at Addis Ababa, Ethiopia and refueling landing at Rome, Italy. The flight was provided by Ethiopian Airlines. There were two of us: me and my wife on this flight. Everything was on time. Enough legroom between the seats, I was able to stretch my legs and sleep for at least some time during the 14 hour second flight (19 hours in total for both flights). Very decent meals that included two lunches and one breakfast on the flight from Addis Ababa to Washington and one lunch on the flight from Johannesburg to Addis Ababa. The lunch choices were beef, chicken and fish, I think the vegetarian option was available as well, accompanied with beans. The breakfast was a choice between egg and pancake, accompanied with a fruit salad. The egg breakfast was awesome, it came with a scrambled egg and a sausage. However, my wife mentioned unusual taste of the pancake breakfast meal, by all means those were not pancakes. What wasn't good: Externally initiated commercials on the infosystem screens, you couldn't turn the screen off. These commercials were accompanied by loud and annoying music, transmitted through the entire cabin. Obviously, there was no escape from this music as well. Additional moment: on the flight from Addis Ababa to Washington, DC, we landed at Rome for refueling. This was totally fine and it was in the flight itinerary. But, the flight attendant asked me to straighten the seat while we were at the steady position during the refueling. I can't rationalize this order except that some people just like to be a boss of some kind. Keeping the light lit in the economy cabin while keeping it dimmed in the first class also didn't improve my and my wife's feelings. Overall, the services were very good and the flight, despite its longevity, went on very smoothly.
To the Ethiopian Airlines Customer Relations Team, I am writing to formally express my disappointment regarding my recent travel experience with Ethiopian Airlines on flight 629/352. Unfortunately, the level of service provided fell significantly short of the standards I expected from your airline. I would like to highlight the following serious issues encountered during the journey: • Cabin Condition and Hygiene: The aircraft cabin was notably poorly maintained. The seating area was dirty, and there was a persistent, unpleasant odor throughout the flight, which made the environment very uncomfortable for passengers. • Inadequate Service: The overall level of service provided by the staff was unsatisfactory and did not reflect a professional passenger experience. • Baggage Loss: Upon arrival, I was informed that my luggage was lost. This is particularly distressing as it has caused significant personal inconvenience and disruption to my schedule. As a frequent traveler, I value reliability and a clean cabin environment. I request that you investigate these matters immediately, provide an update on the status of my missing baggage, and outline how you intend to compensate for these failures in service. I look forward to your prompt response and a resolution to my lost luggage claim. Sincerely, Puguh
I will fly this going forward especially for ORD to EBB and the reverse.
The Boeing 737 MAX on this route, flown in the middle of the night, is an UTTER FAILURE for business travellers. The whole point of business travel is to arrive alert and recover from travel quickly, and this little aeroplane with its quarter recline uncomfortable business seats does nothing for that. It’s a small step up from economy in that you have decent legroom, but that’s it. Absolute margin at the cost of the traveller.
Were not told that carryon laggage has to be only 12 kgs but my bag was heavier asked to pay an additional $550.00. I could have upgraded to a bussiness class for that price and no one at the gate to upgrade but able to take money for the extra weight. I felt like this was a setup scam.
The use of a domestic carrier without entertainment was disappointing and a let down
There where no ear phones provided and the food needs to improve.
The food could be better, the beef was quite tough. The crew were friendly and helpful on this flight, which has not being my experience on other Ethiopian flights.
Hot, uncomfortable and very rough take off and landing. Very regrettable.
I've never been served three bread courses in a single meal before. Was really impressed by the novelty of that.
