R4 474 Find Cheap Flights to Wales – Compare and Save

The flight lead, Katherine, took care of me in business class and provided exceptional service. She was warm, welcoming, bubbly and proactively accommodating as well as confident, professional, competent and clearly respected by the pilots. Just what I needed on my 17th and final hour of flight time traveling home from a business trip to India.

The flight was excellent, the crew was super friendly. The only complaint I have is, 3 of my zipper handles were broken and there were 2 massive scratches on the back of my bag

Had to cancel and rebook, KLM connection was cancelled prior to departure, ended up flying to Munich on non-Delta carrier.

As per usual when you Hit the UK it's a slow process through customs Not as efficient at Thailand for sure

Empty seats next to me - wish it had been for a longer flight!!

Short flight so it was okay. Nice crew, all very pleasant and professional. We were near the back in row 27 so just as we got our drinks, we started our descent so had to drink very quickly!

KLM remains a quality flag carrier airline which maintains its standards whilst all their competitors are lowering theirs.

Cabin crew professional, polite and friendly, boarding was seemless, but come on KLM surely you can do better than a pack of cheesy biscuits as an inflight snack

Overall very poor. Flight was disorganised, staff were rude and this is my second experience with KLM that I've had baggage go missing. It feels like, if you are an economy customer, KLM staff do not show you any care. I shall never fly with KLM again. Worst airline in Europe

The plane. Airbus A330-200. Comfortable for a 7-hour flight. Seats seemed to have more legroom. I was in row 17. Flight was operated by Delta but was better than expected.