Pros: "I liked the way of grouping the boarding , and the "ICE" facility had a great options, crew was so helpful."
Cons: "It was far away from the gate to the place of passport clearance and baggage reclamation area, we walked a lot."
Cons: "Everything!! My seat was not extra wide, it was broke and would not recline...14hr flight!! Entertainment system didn’t work right."
Cons: "All was ok just didn’t sleep to well on the long 8 hour flights"
Cons: "Vegan food was served with BUTTER how can this be vegan? NEED MORE Healthy options instead of Pan cakes etc made of Enriched Flour... Upgrades have become.alsmost nil. Emirates is making a huge profit but is not sharing with its passengers... had to wait one whole hour to get our baggage"
Pros: "Went by Economy, upgraded to biz on way back. Both were great experiences. Biz class was excellent, I feel better than United."
Cons: "The seats on the 777-300ER were tiny compared to the seats on the A380 from JFK to dubai. My wife and I are both small people and we were cramped. This is very unfair to us and even so to larger people on such a long leg The entertainment screens were also very poor. Small, low res"
Pros: "great flight service with accommodating staff. in flight entertainment had awesome variety."
Pros: "It was unlike any other flight. It’s a luxury in air. Seating was so comfortable, lots of space to move around. Great perks for a 14 hours trip."
Pros: "The food and beverage selection was great."
Cons: "had kids on board and were crying half the time could not rest Although the flight crew tried thier best. Landing was too not comfortable-dropped down very fast."
Pros: "Loved the leg room, very friendly staff, the cabin was a nice temperature."
Cons: "Based on this flight alone, I have no complaints. Looking forward to flying with Emirates again."
Pros: "Crew was amazing, very attentive to our needs flying with an infant."
Cons: "Boarding process"
Pros: "Entertainment was good."
Cons: "Seat was moved into a middle seat. I was very uncomfortable for the flight. Crew member granted someone else seat change before mine and i asked first. Very upsetting flight."
Pros: "The entertainment option was pretty good"
Cons: "For such a long flight, there’s not much legroon."
Pros: "Food and service is excellent. Istanbul lounge is great."
Cons: "Delayed in both directions. Happens. But zero announcements. Zero. Staff didn't know what was going on. Complete chaos."
Pros: "I was lucky enough to have a whole row to myself. Otherwise, it would be the regular cramped seating arrangement that is on all airlines."
Pros: "The staff were very welcoming and the seats were very comfortable"
Cons: "Flight was a little delayed"
Cons: "They didnt load a special meal (child) that I had requested for my two year old. Luckily we had packed extra food. They returned that car seat all wet at SFO. Didn't even have the decency to put a plastic cover on it. Overall I found the crew lacking any warmth and the service was mediocre at best. The food was below average. Overall highly disappointed. I had assumed that Turkish would be like it's other middle Eastern airlines line Emirates or Qutar but they are not. I would take my business elsewhere"
Pros: "They boarded on time, took off on time, and the service was friendly."
Cons: "Nothing really."
Cons: "The boarding was chaotic. The space used at the gate could not cater for the number of passengers and there was no way anyone with any priority boarding status could make it to the counter. This is not new and has been a recurring problem with this flight and turkish airline does not seem to care enough to handle."
Cons: "We had to spend the night in Istanbul and get only on the next flight the following morning. TK airport (ground) staff that talked to us was antipathetic and it took ages to get any service. Looks like they didn't care we about the delay, nor they were trying to help us. Just kept saying we need to wait."
My seat was so uncomfortable, and the headrest was broken. Very very disappointing for the price I paid.
Cons: "Air France’s apathy towards its customers is shocking. Traveling with three children , our flight was delayed by 3hrs resulting us arriving in Paris after 1AM. With the airport shuttle(CDVAL) to our airport hotel closed, they offered no assistance despite of my request. Simply asked us to take a taxi (when all taxi stands are abandoned at 2AM). Beware if traveling with family."
Cons: "The entertainment system was very old with minimum selection. My entertainment system actually stopped working. The seating area was very cramped. I called for service a couple of times from my seat, but nobody came."
Cons: "They have a terrible communication problem, they never communicated why the flight was late, they never communicated what they were doing or what was happening. Bad customer service. Bad communication with the client. They told us when I asked several times that we would not lose our connection and that everything was fine and that was not the case. We lost the connection. No one told us anything. Another problem was that the girl in the boarding process removed the suitcases tickets from the boarding pass and did not want to return them, and held it without any cause. Without that tickets we can not claim the bags. The flight staff went looking for us. Pretty sad and disappointed by their service. I understand that they were causes outside the airline but must communicate to the client. They cannot remain silent and say nothing."
Pros: "The seats were bigger across the shoulder area and had more padding than some other budget airlines."
Cons: "Wish there was more elbow room in the seat. I am a big guy and I was having to squish myself so as to not interfere with my neighbor"
Cons: "They made me check my carryon rolly which is allowed on every other plane in the world, which meant going all the way back into a chaos of hundreds of people to check in. Because I had a connecting flight to New York in London, the check in caused many problems...and everything inside soaking wet"
Pros: "Crew was good, seat was not, it was freezing cold and one little blanket was inadequate!"
Cons: "Provide another blanket when needed, was wearing shorts and a short sleeve shirt."
Pros: "Crew was amazing. Service and food was good."
Cons: "Random TSA check was not needed at the end when boarding."
Cons: "If you have to change planes and Paris is your middle person. Leave at least 2-3 in between the two flights otherwise you might not make it."
Pros: "Crew and food were great."
Cons: "Old plane. Seats were super tiny and uncomfortable. Couldn’t sit in the same spot for longer than 15 min without getting sore."
Pros: "Really nice crew and quite good food"
Cons: "BA business cabin "suite" concept makes the whole thing feel cramped and narrow, not to mention very inconvenient to move through with luggage (or at all). A serious miss from the BA interior designer."
Pros: "seat was not comfortable as it was economy. staff was decent."
Cons: "friendlier staff, better food options"
Pros: "Crew is was good. I did experienced something I have NEVER experienced before. While people were STILL trying to get to their seats the pilot pulled from the gate. I was extremely surprised that such action was done. Everyone should be seated before plane pulls from the gate."
Cons: "Before pulling from the gate all passengers should be seated."
Pros: "The fare was OK"
Cons: "British Airways was once again late and they lost my luggage -- on a short, direct, one-hour flight, where I checked in 2 hours early. Unbelievable. They have gone from one of the best to one of the worst. No amenities, surly crew, and terrible performance. Never again."
Pros: "On time arrival"
Cons: "In general I like the flight stability of 747s. However the seats were very cramped for such a long flight, and unlike more modern aircraft, the seats lean way back pinching the person behind. Entertainment system is rudimentary at best, with few choices and a minuscule screen (but I shouldn't complain, at least there was something to watch). Also, at Heathrow airport (nobody's favorite airport) we had to board buses to get to the airport and walk up stairs. Inefficient, and difficult for older passengers such as myself."
Pros: "Getting our bags through on a tight connection - great job Staff were helpful in finding a safe place for my bassoon."
Cons: "inability to select seats without having to pay vast extra amounts of money is totally unacceptable. Ended up initially separated from my daughter and then on seats that did not recline. Flight left three hours late, nearly missed connection Next tine will fly Virgin. They look after their passengers!"
Pros: "The way the crew interacts with passengers one has the feeing that we were all one big family! Special hats off to Freedy who worked on this flight on my way to Canada and was very interactive with us , he made us felt really welcoming , as long as he has to give us his service , Staff keep up the good work. All of you did a fantastic job . Pilot did a great job a few pot holes that was out of his control but all in all a great flight"
Pros: "This is a no frills BA flight, but I'd rather do fly with BA than the other options. You have to pay for food and drink, the quality of crew far exceeds the usual low cost dross."
Cons: "Nothing for the price. Although my preference would be BA via London City."
Pros: "The plane was newly refurbished. Entertainment was excellent. Seat room, or course, is an issue and comfort was a little above average for economy, but the operation was well-run, the food was descent, and entertainment was solid."
Cons: "The screens on the seatbacks could use shielding from oblique angles. If the people in front of you decide to binge-watch movies late into the night, it can interfere with sleep."
Pros: "First bed and bedding Food was nice Drinks are great - both choice and quality"
Cons: "Lighting in the cabin No dedicated channel to board and to go through immigration on arrival"
Our experience was terrible. Much of our itinerary was missing when we tried to reconfirm or when we arrived at the airport, even though the Kenya Airways App had us listed. By the time, it was sorted out, our flight from Livingstone to Nairobi was full. To meet our commitments (and get home), we had to find ground transport to Lusaka, purchase a one-way ticket for each of us to Nairobi, book an extra hotel night in both Lusaka and Nairobi, plus the cost of extra meals. For the 2 of us, we incurred over $1500 in extra expense. I filed a concern with the airline October 19, received a incident report number, but have not heard back as of November 2. It was a challenging and disappointing experience.
Pros: "Great plane Food ok Entertainment system good"
Cons: "Snacks in between meals (9 hr flight no snacks in between meals) Poor choice of films"
Pros: "The stuff was great but flight and the its self is no good with the timing , the keep chaining flight times the cancel my flight twice"
Cons: "The issue was not the flight. It was the cancellation policy. I had a best friend suddenly die and I could not apply a credit to future travel on my 4000$ business class seat. It makes me not want to buy through kayak again."
Pros: "Service was perfect"
Cons: "It was an old plane and it was completely full. In this old planes you don't have much space especially when you want to do some work in economic class."
Pros: "Lazy crew dont even provide water when needed. The cabin was extremely hot and the blowers dont work."
Pros: "The journey from Yaoundé was great. The crew was excellent. Part of food needs improvement. The journey from Nairobi was good and we arrived earlier than expected."
Cons: "The flight for on Nairobi, had no entertainment, nowhere to charge cellphones."
Pros: "Yes the crew was amazing"
Cons: "Provide food for kids first before even the special meals people"
Pros: "Seats were very crowded. A few more inches would have made it excellent. Overhead luggage storage was tiny."
Pros: "The planes are clean, the attendants friendly but formal."
Cons: "The food selections was basic - the entertainment selection was mediocre"