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Cons: Flight departure change 10 min earlier was not emailed. Total confusion and communication problems for boarding. In addition the shuttle bus was sent to the wrong airplane and had to return 3 times.

Pros: Cabin crew was great at customer service. Very helpful.

Cons: The food was the same on consecutive flights, which made eating painful. And the Addis Ababa airport is very poor right now.

Pros: Crew were helpful

Cons: Food was very poor with very limited choices and no entertainment system on this flight

Pros: the flight wasn't good at all, was expecting a better and comfortable seat, but the it was a smaller flight and the seats weren't adjustable

Cons: at this segment you mus put a 350, which will be more cost effective and should be cheaper in nature,

Cons: They are charging me almost 3 times the agreed price for the round trip on my credit card!!

Pros: In-flight entertainment. Good meals.

Cons: I have sent several emails regarding a small blue nylon bag full of medicine that was left on the seat, possibly wrapped up in the blue blankets. I have not heard back from anyone regarding this necessary daily medication.

Cons: Meal portions were very small... My asian veg meal that i ordered did not reflect on my seat number... The TV screens and remote need to be updated. Sound via the earphones was terrible.

Cons: Impossible to change the flight. We showed up with a confirmed reservation and we were not in the system. Can't check in, print boarding asses or even check on your flight online. The staff and flight crew were great but hampered by old technology.

Pros: New airline. Left 20 mins early.

Cons: Nothing.

Pros: The flight attendants are very welcoming and helpful. You feel safe and you get to see the pilot who is going to take you to your destination.

Pros: The Airbus. The crew's simple commitment to excellent service

Cons: The unconventional check in closure 90mins to departure even when the plan arrived late

Pros: Everything was perfect. On time arrival.

Cons: Loud Nigerian co-passengers

Pros: Excellent crew, approachable and helpful. Seat was comfortable with legroom and headrest at the right height

Cons: Better selection of videos

Cons: Flight delays with no info from staff. Food poorly prepared. No orderly queues - there is aggression with no intervention from staff. There is no need for two security checks when making connections in Addis. Plane loos were all very stinky and dirty. I now remember why I had stopped using ET!

Pros: nothing really

Cons: entertainment system only played audio out of one ear, small selection of movies, flight departed late and gate changed

Pros: The crew was Excellent

Cons: There is to many delays in the night flights, this should be improved.

Pros: Great crew!

Cons: Stop using old planes with no personal entertainment systems on the back of the seats.

Pros: We had a ridiculously tight transit, arriving in Addis Ababa 20 minutes before our Madrid flight was meant to depart, and I was amazed by the outstanding support and assistance provided by the ground staff. Every single person who was meant to make the connecting flight did—and our luggage did too!

Pros: I liked the fligth attendant

Pros: Seat were amazing ,plane was clean

Cons: Train your staff to be more polite and smiley

Pros: Nice flight and Comfortable

Pros: Impossible to enjoy a flight you didn't choose and were forced to fly on due to a schedule change, especially when the flights you'd booked had much better timing for a fixed teacher's holiday schedule. Avoid Oman Air unless you are sadistic and enjoy forced flight changes and no compensation. As I was forced to change to a flight to one arriving at 03.10 with my work starting at 06.00, I tried (and failed due to a lack of space and fidgety neighbour) to sleep all the flight to be fresh and professional for my work. The booked flight which was forcibly cancelled got me home 9pm the night before work. Oman Air refused a suggestion to upgrade me to business class so I could try and sleep.

Cons: I am a teacher. I can't choose my holiday times. I get three fixed weeks in summer. In both 2017 + 2018 Oman Air changed their schedule forcing me to change my flights. I was out of pocket for a small amount - they refused to pay the $27.60. I was to arrive home at 9pm for an 06.00 start to work they changed my flight so I arrived at 04.00. I asked for an upgrade to business class to try and sleep. They ignored the request. They instead sent me a copy of the small print saying that they were allowed to change anyone's flights and give zero compensation if the 'client' is informed two weeks in advance. I will avoid Oman Air from now on, even if they seem to offer the best times to fly.

Pros: in flight entertainment

Cons: dozens of infants all screaming and scattered across the whole plane food was strangely not good at all although we had a vegetarian meal pre booked

Cons: Boarding was chaotic. In seat entertainment had great selection, but dated screens.

Pros: One of the air steward was super friendly and nice. Few others were a little curt sans smiles.

Cons: Good leg room but seats are hard as rock.

Pros: the staff was very helpful

Cons: the touchscreen didn’t always work

Pros: Time

Cons: There should be more space between the seat because not all passengers can fit . And every passenger should have a chance to lower there seat without disturbing the passenger behind them .

Pros: I liked the fligth attendant

Cons: The seats are uncomfortable

Pros: seat not comfortable

Cons: more drinks along the way

Pros: Flight Crew were great

Cons: The baggage and checking in process. Better training did on the checking in crew for international flight baggage, one one person knew what the requirements are.

Pros: Nothing

Cons: It was like flying a crowded bus with push and shove!

Cons: The entertainment system does not work.

Pros: We had taken extra legroom seats and so the seating was comfortable.

Cons: The audio system was very poor. Could not watch a single movie. On such long haul flights, the entertainment system needs to be proper.

Cons: Extremely long flight. Added a stop over at last minute. Crew doesnt care for anyone.

Cons: The seats are uncomfortable

Pros: Flight Crew were great

Cons: The baggage and checking in process. Better training did on the checking in crew for international flight baggage, one one person knew what the requirements are.

Pros: crew good. seat base was not soft nor comfortable.

Cons: have crew offer drinks more often throughout the flight. every passenger gets dehydrated and needs more drinks. I had to go to the back and get drinks myself.

Pros: Cabin crew was great at customer service. Very helpful.

Cons: The food was the same on consecutive flights, which made eating painful. And the Addis Ababa airport is very poor right now.

Cons: Please contact me

Pros: In-flight entertainment. Good meals.

Cons: I have sent several emails regarding a small blue nylon bag full of medicine that was left on the seat, possibly wrapped up in the blue blankets. I have not heard back from anyone regarding this necessary daily medication.

Pros: Every thing was superb. Thank you for a safe and comfortable flight. Will recommend

Cons: Listening equipment and TV not up to standard

Cons: Meal portions were very small... My asian veg meal that i ordered did not reflect on my seat number... The TV screens and remote need to be updated. Sound via the earphones was terrible.

Pros: crew nice

Cons: crew incompetent at special meal requests. I did it online, called, and talked to gate agent. Yet, it still kept getting messed up.

Pros: The flight itself,when it occurred, was fine. The original flight was cancelled. Checking into the airport hotel was chaotic and time consuming. We got 5 hours sleep. Check in was also chaotic. The flight was okay but half the plane’s luggage was left behind.

Cons: See above. Our luggage was supposed to arrive last night. It didn’t. We pray it arrives tonight. Very bad service.

Cons: They are charging me almost 3 times the agreed price for the round trip on my credit card!!

Pros: Our baggage arrived with our flight.

Cons: If Air Seychelles Johannesburg has not left us for two days in Seychelles without luggage, we would not have been worried.

Pros: the flight wasn't good at all, was expecting a better and comfortable seat, but the it was a smaller flight and the seats weren't adjustable

Cons: at this segment you mus put a 350, which will be more cost effective and should be cheaper in nature,

Pros: No problems

Pros: The crew was Excellent

Cons: There is to many delays in the night flights, this should be improved.

Pros: Excellent crews

Pros: Punctuality in Punctuality

Cons: Everything's is ok

Pros: Fine flight with good meals.

Cons: TV was broken, had phone so it was okay, the frustrating but was the call button. I rarely hit it, did this time for an arrivals card, the guy beside me messed his up and used mine while I was sleeping. No problem, until I hit the button. No one came for more than an hour, I even made eye contact.

Pros: Super confortable

Pros: Excellent crew, approachable and helpful. Seat was comfortable with legroom and headrest at the right height

Cons: Better selection of videos

Pros: it would be a lie to say i liked anything

Cons: everything by alot

Pros: Food varieties are not that good

Cons: Make the food quality, quantity and varieties to be improved

Pros: Good seating space, good service

Pros: The flight was surprisingly empty compared to flying to Abu Dhabi. I had an entire row to myself. I was able to lay out and sleep peacefully without worrying about the traveler in front of me leaving their seat back. Highly recommend Etihad airways!

Pros: Seat was very comfortable and the air stewards were good

Cons: The entertainment system not working correctly and the food was poor

Cons: They know better than me

Cons: USB connection was not working from my seat

Pros: After the Kigali Addisababa segment this was vastly superior with a newer aircraft

Pros: Super confortable

Pros: I liked the fligth attendant

Pros: Cabin crew was great at customer service. Very helpful.

Cons: The food was the same on consecutive flights, which made eating painful. And the Addis Ababa airport is very poor right now.

Pros: Crew is friendly.

Cons: The plane is old, tatty and dirty. There is no entertainment. The airport transfer is very very shoddy.

Pros: The crews were pretty great!

Cons: The regulating of the temperature.

Pros: The crew.

Cons: The time between flights.

Pros: The crew was amazing, flight on schedule and good entertainment.

Cons: Space is just reasonable on a long flight, even if there's seats more spacious that you could choose if you pay more.

Pros: Yes

Cons: Everything was good

Cons: Crew members paying more attention to the passengers, more option of food, being on time and cleaning after another flight.

Cons: Entertainment is non existent. Plane is tatty.

Cons: Stop using old planes with no personal entertainment systems on the back of the seats.

Cons: Addis Ababa is chaos and not clean.

Cons: Seats after 1st hr, will feel uncomfortable

Pros: Crew, food, time all great.

Cons: WiFi did not work. Flight data unavailable.

Pros: Super friendly crew. Enough food and drink.

Pros: Very comfortable; excellent service

Cons: Food