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Pros: "I was inpressed"

Pros: "First class service with economy prices via Kayak! Blankets, pillows, full meals, snacks, entertainment, hot towels before take off and landing. The crew is always spot on! I love Singapore airlines!"

Pros: "I like everything about Singapore airline service."
Cons: "Nil"

Pros: "Great service"
Cons: "Nil"

Cons: "leg space."

Pros: "Amazing, amazing service! Great food (including Hagen Daaz ice cream) and good choice of beverages. Lots of different entertainment choices. VERY clean and well maintained aircraft. Staff is always friendly and happy...they really seem to absolutely love their job! Free toiletries in the bathrooms are an extra plus. Whenever there was a change in schedule / plans the captain informed the passengers immediately about what was going on and what would happen next."
Cons: "The only thing that did and probably always will be AWFUL is going thru security at JFK. The T S A officials there are unfriendly, sometimes rude, never smiling and often yelling at you or even little kids or elderly people. We are travelling a lot and no other security staff at any given airport is so unfriendly and harsh. Worst thing about going on a journey."

Pros: "easy check in process and the crew was awesome. friendly and attentive to all passengers. great food as well."

Cons: "Service"

Pros: "Fantastic flight attendants never needed anything just a 1st class job definitely a 5 star airline thanks for everything"
Cons: "All good"

Pros: "Premium economy"

Pros: "Liked the service"
Cons: "Nothing special."

Pros: "The service from the ground crew and cabin crew are very professional. Friendly and very helpful."

Pros: "Food was ok"
Cons: "Entertainment system are old age and poor quality TFT screen"

Cons: "Too salty Hindu non veg meal"

Pros: "fast crew service friendly staffs. clean toilet"
Cons: "everything was good"

Pros: "The cabin crew are very helpful and friendly. I sat at the end of the row in the upper deck. After the gate door closed , they let me sit in the empty sit away from the toilets . During the flight they’re around with water and juices to make sure we’re dehydrated,"

Pros: "great service"
Cons: "too long"

Cons: "Our flight to Bali was cancelled due to the volcano eruption. We did not receive any compensation, but Singapore/Silk Airlines told us they were able to get us a flight home to LAX instead, but that it wouldn't be until the next day. We spent money on a hotel and food and waited until the next morning, got to the airport early for check in only to find that Singapore/Silk had in fact, given up our seats that they had promised us. They said that we now would have to wait another day just to get a flight from Singapore to LAX. We asked to speak with a manager, and eventually were able to get two seats due to cancellations. This was intended to be a very special and romantic trip that was essentially ruined. Since no one could have anticipated that the volcano would cause cancellation, we should be refunded for our flights. We are so crushed that we did not get to go to Bali, and now we may NEVER get to go because we are out of money. At the VERY least, the leg of our flights from Singapore to Bali, and Bali to Singapore, should be refunded. We are extremely disappointed."

Pros: "Very good service! Lots of flight attendants and they were kind the flight was long, but mostly smooth. The entertainment was good and there was a lot of it."
Cons: "The flight map was a mess. It either said we had 115 hours of flying time or 3.5 hours. Also, it showed the plane pointing in the opposite direction that we were flying in. A minor issue, but weird."

Pros: "Wonderful and warm crew made me feel at home. Loads of entertainment but best of all, comfortable seat/bed allowed for a goodnight's sleep!"

Cons: "Crew was very poor in responding to any requests. I am usually very quite and light on demands as i hardly hit call button on the seat to get any assistance, but during meal, I was asked about drink and I opted for Ginger ale. Crew said, she will get back to me and I did not hear from her for another 10 mins, then there was repeat serve of drinks and I was asked if i needed any thing and asked the same drink, but then I was asked to wait. After I had finished off my meal and ready to go to sleep, someone was bringing my drink out and I then respectfully say no to it as it was bit late after the meal and asked for water instead and did not like the look on the face of the crew member. I saw it happening with other passengers as well and was under the impression, the whole crew performance was pretty poor and SIA was not up to its high-standards as I always like to fly with them. I will look for different option next time"

Pros: "Friendly crew, efficient boarding"
Cons: "Food not good and inefficient service, very old plane and entertainment system doesn't work properly, below expectations for such a good airline"

Pros: "Movie"
Cons: "Food was. Not available. They said they don't have extra veg food . I selected beg food still it shows them non veg and I was pass my way with empty stomach"

Pros: "Crew was nice"
Cons: "Aircond isn’t working at seat 60 onwards. Warm. Sweaty."

Pros: "Everything was smooth. Although we took of a little late but we landed as per schedule. Service was personalised! Great trip."
Cons: "Nothing....."

Pros: "Nothing."
Cons: "Flight was returned from tarmac and delayed for more than 7 hours. No accommodation was provided, even for people with young kids. 15$ coupon was provided interested, are you serious?"

Cons: "Need to be able to upgrade with Krisflyer Miles"

Pros: "The crew is friendly and helpful"
Cons: "Equipment rather poor, screen isn't very clear, hard to read subtitles."

Pros: "Sound sleep"
Cons: "N/A"

Pros: "The staff were helpful, once I had complained enough."
Cons: "Aircraft was old, tired, and uncomfortable. The seat of my chair was not attached. There were huge comms boxes below every 2nd seat so zero legroom. Screens were so old they were unwatchable and tiny. Air Asia provides a superior service for a fraction of the price."

Pros: "Food, entertainment, cleanliness of the restrooms"
Cons: "There was a passenger on the return flight who had the window shutter up during sleep time right across my row, and the cabin was so bright to sleep for me. I notified the crew but they were not keen on bothering the passenger"

Pros: "Crew and boarding were efficient"
Cons: "Choice to have meal immediately after takeoff or just before landing. I chose to have it just after take-off but didn't expect not to have any breakfast. Not fun leaving the plane hungry."

Pros: "Almost everything"
Cons: "The leg rests didn't have enough room to be useful. I'm only 5'10", which is average, not tall, so they should have had more legroom."

Pros: "The attendants were helpful, smiling and friendly. The entire time We flew with an 18 month old and they came looking for us before he flight to help us carry our stuff on board. They gave her a toy, asked for her name, and checked on us often. They also gave my husband and I an option for early food service so that one of us could help our daughter eat. The movie selection was great. Take off, flight and landing were smooth. And we arrive half an hour early both directions!"
Cons: "Nothing"

Pros: "Polite crew took good care of my needs"
Cons: "Food was really bad could do better . Movies were not as current but a good collection."

Pros: "The service was great! The entertainment was abundant. The food was tasty. No complaints at all!"

Pros: "Food & condition"
Cons: "Crew were unfriendly and rude"

Pros: "Changed by very helpful ground staff from lousy seats to exit row at no cost."
Cons: "Entertainment interface showing its age."

Cons: "The Manchester stopover was just a lot of standing in lines. From Manchester to Singapore, the plane was full and my seat mates didn't get up when we needed out. So, we escaped to the back for a while where we were "hushed" by a stewardess. The stewards didn't seem to like it when we were out of our seats, but 12 hours is too long to be stuck in a middle seat."

Pros: "Service is amazing! I loved that airplane had Christmas decorations on the walls and great choices of food and beverages."

Pros: "I am still trying to find my bags. I missed my connection and Jet Blue made me stand in a line to get rebooked for 7 hours. Unprofessional, uncaring. None of this was my fault but everyone who represents Jet Blue treated me as if it were. Never again"

Cons: "Plane was delayed and no apologies were made. We had to rush to our connecting flight."

Pros: "Everything on time."
Cons: "Nothing really bad one food on return flight not great but ok."

Pros: "Crew were friendly and constantly moving through the cabin with drinks and snacks (outside of meal times)"
Cons: "The in-flight entertainment systems are really showing some wear & tear. The screen was blurry, the letters on the control buttons had work off and the sound quality was terrible."

Pros: "The food was great!"
Cons: "The announcements coming from the boarding crew were not clear or hardly under stable."

Pros: "It's good that they have vegeterian options"
Cons: "Indian food was stale"

Cons: "Sydney to Singapore flight was a very old flight, uncomfortable seating and very poor quality entertainment system"

Cons: "delay for 2 hours without notice"

Pros: "New aircraft Airbus 350-900 - has lot of leg space even in economy class. Food was just OK, nothing special and far from what SQ used to serve to the passengers. I was very disappointed finding out that travel pack consists only toothbrush and tootpaste with socks included. No more slippers, eyes cover and no more other necessities for intercontinental flights ! What a shame for SQ to save the money on such important things for passengers. Staff was over indulging, someone would say - fake kindness shown ..."
Cons: "I didn't like the crew... They have to learn from Air Serbia staff and Turkish Airlines what is genuine kindness and politeness. And the most expensive aircompany should not be stingy and provide to passengers on intercontinental flights just toothbrush and socks in traveler pack !!! What a shame for SQ !"

Pros: "Boarding from Doha and service in doha."
Cons: "ASSISTANCE IN DELHI..my parents did not even get wheel chair after long tiring journey..they were keep trying for help and did not get any help..I am asking is this the airline duty or not to give assistance who is in need.even did not get the porter to carry the heavy luggage.is anyone responsible for that? what is the use of this nonsense servey?"

Pros: "Overall"
Cons: "Overall"

Pros: "Very nice. Everything was great."

Pros: "The plane from Johannesburg to Doha was Fine but not as wonderful and comfortable As flight from Doha to Chicago"

Cons: "They lost my bag and that’s disappointing considering I have my bank account details in that bag. Very disappointed by this"

Pros: "Landing and botding is safe"
Cons: "...."

Pros: "I was actually impressed with the entertainment selection :)"
Cons: "The economy seats are just unfortunately not a place you can get comfortable enough to sleep. On 14 hour flights one hopes to sleep."

Cons: "USD 20 wi fi and you only get 200 MB seems a bit antiquated"

Cons: "The trays of water could come around more frequently"

Pros: "Excellent crew who were warm and attentive. Wide range of entertainment options."
Cons: "Food was disappointing. No western option despite it being a London bound flight."

Pros: "Food and entertainment"
Cons: "Hard cushioning and narrow seats on the 787"

Pros: "Food was good. Service was great. Bathrooms were clean. Refreshing experience."

Pros: "Great on board bar"

Pros: "Comfort and Cleaniness."
Cons: "Food and ways to provide chairs - avoiding providing wheel chairs and food requirement."

Pros: "Everything, great airlineevrething"

Pros: "-Cleanliness -on time arrival"
Cons: "-Cramped seats I have flown long haul to Melbourne on Cathay and Emirates and Qatar airways economy seats were excruciating to sit in."

Pros: "Good in-flight service"
Cons: "Cramped seats"

Pros: "In general the crew was very nice."
Cons: "The dreamliner is a little tight in relation to the B777. The Kosher meals very all the same for breakfast lunch and snack"

Pros: "The was very hospitalty"
Cons: "Every thing was amazing"

Cons: "1. rude staff - i stood in Jburg at the counter for 13 minutes (i checked my clock) while 8 staff ladies spoke among themselves in a myriad of languages. FINALLY one lady asked if i had been helped! I said no and she was clearly less than thrilled to be the one to help with my question. i literally just wanted to ask if my seat assignment was a window, middle or aisle, but it was like i was the bane of her existence and i interrupted their social hour. On my outbound flight (ORD to DOH) I also watched three staff members be beyond rude to guest after guest at the check in counter regarding baggage when they came forward to "re check-in" which was a new requirement for most people. There was a lot of general confusion on behalf of the consumers and the staff was NOT the least bit patient or helpful in explaining what they needed from us or why this flight had different procedures than normal. I still don't know why they were so fussy about baggage and made everyone re check in at the gate in fact. And they didnt do it to my baggage so i have no idea why they were so rude to some and completely left others alone. (didn't seem to have to do with size, carrying of electronics, i don't know?) 2. the physical flight - you changed my original flight time to something that was REALLY close for my connection from DOH to CDG, so you instead bumped me to a later flight without consulting me. it would have caused me to miss a connection flight I booked separately through EasyJet from Pairs to my home airport BIQ. I had to figure that out on my own. RUSH through Doha to make my 35 min connection and barely was allowed to board my onward Paris flight by the Qatar gate staff which was only cutting it close as a result of YOUR changes! Yet i was treated like i was somehow "late" and wouldn't be able to board ??? Again incredibly rude staff. Subsequently you lost my luggage because the connection was too tight. i landed on Friday and it didn't catch up to me until Tuesday. Not one person has said sorry or offered any restitution. And this is honestly what upsets me the most. I doubt anyone even reads this. pathetic. I work for a travel club and since Monday (so in 4 days) I have actively reached out to 4 clients to cancel and re-booked their Qatar airways flight to another carrier to get them to Johannesburg. They will be doing the same safari experience I did, but I will NOT recommend and book my clients on Qatar after my experience."

Pros: "Boarding, the welcome on board, the food choice and quality were all excellent. The seat was comfortable and I got a few hours sleep. The entertainment screen was big and clear, and the choice of films was good."
Cons: "The choice of films and tv programmes, was good, but before watching each one i chose, I had to endure a couple off minutes of an advert- the same one every time."

Cons: "You canceled our flight in the last minute. we were starting our holidays and missed one day included the booking reservation. We didn't get any refund regarding this issue. On the other hand, i booked my special meal and never received it."

Pros: "Comfortable seat and good service"
Cons: "None"

Pros: "The usual customer care, from checking in to leaving the plane, second to none. Food choice and quality excellent."
Cons: "The new diagonal seats are good, except when trying to put my feet up. The raised foot area is very cramped, and for me sleeping wasn't possible. I left my feet on the floor."

Pros: "The entertainment options."
Cons: "I didn't have any complaints. I thought everything went very well."

Pros: "Flawless boarding, service, food."
Cons: "We arrived 2 hours and 40 minutes late due to technical issues with the aeroplane. We were kept informed and we arrived safely, so this is a nibir complaint."

Pros: "Cabin crew friendly and efficient, great service"

Pros: "everything went perfect , tank you KAYAK"

Pros: "Very friendly online travel booking portal. I like it"

Cons: "Plane configuration; seats were a bit cramped, knee space."

Pros: "Excellent service and in time flights."
Cons: "Nothing."

Pros: "The flight was on time, not full and the crew and the entertainment was excellent. Very happy with the experience of flying on Qatar Airways from Johannesburg to Miami."
Cons: "Everything was well, the food was good not great (even for airplane food) and the only other issue is it seemed like trash from our drinks and food services was picked up for quite a while or until we brought it to the flight attendants ourselves."

Pros: "Crew was exceptional and in-flight entertainment options superb. Meals were well apportioned and delicious."
Cons: "Seats were a little narrow, especially the middle ones but to be expected when flying economy."

Pros: "Food and entertainment"
Cons: "There was a rude counter staff when we checked in in Singapore."

Pros: "landed safely"
Cons: "Had to claim bags at Doha and go through multiple security screenings to board connecting flight. At one point all the security was not functioning and we were packed up in lines. Barely had time to stop at the restroom before final security check where it was all so disorganized. After that check we were told that if we left we had to go through security again. Would have been nice to know that upfront. It was a madhouse going through that final security check and my husband's wallet was lost for a bit. No one really tried to help and we were told to move aside. Finally someone saw that it had fallen beside one of the counters. It was all horrible. Because of all this our 5 hour layover was a hassle with no time for food, etc. The whole airport experience was confusing and badly handled."

Pros: "Large monitor and many choices of movies. Good food, efficient boarding."

Pros: "I can understand what kind of flight it was because it was a small plane"
Cons: "Bad smells and an old plane i hope you will change the plane to another better one"

Pros: "Pleasant crew"
Cons: "Crowded flight, late departure."

Cons: "Check in crew in Lahore ganged up against me and wanted to extort £200 for taking me laptop on board along with my hand carry. No where in the world has an airline ever asked me for this, and I fly a fair bit. Since I didn't allow them to extort me, they forced me to throw away my brand new Delsey hand carry at the airport. I had no cover as they threatened to if load my luggage and not let me fly home. Not a 5 start airline from any angle. Will never use Qatar again!!! This was my first and last flight with them."

Pros: "Excellent in every way. Clearly a top tier airlines. I will choose Qatar Airlines at every opportunity."
Cons: "Nothing"

Pros: "Once I made it to my seat, easily slipped back into a meditative trance."
Cons: "Unannounced delays. Waited in a line, then another one. Probably just different security protocol than I'm used to."

Cons: "Kayak/priceline re-booked my flight for my sister and I from SAA to BA, but failed to completely reissue us tickets. When we checked in for the flight, we had no ticket for the first leg of the flight, but we had tickets for the remaining flights. We immediately called to fix this problem, but due to slow customer service, we weren't issued tickets in time and the flight left without us. We missed all remaining connecting flights and were forced to buy New tickets. Now we have to work with kayak/priceline to get all my money back due to their error. We came back a day later than expected and missed going back to work."

Pros: "Seat and space"
Cons: "Food was pathetic."

Pros: "I enjoyed the staff"
Cons: "The screens were old school and I HS a hard time getting it to work Also the sleep mask I received had sticky stuff all over it when I opened the package."

Pros: "Excellent Cabin Crews, Flights on time"
Cons: "Food is mediocre at best, comfort on 787 is terrible."

Pros: "Excellent customer service"

Pros: "nothing"
Cons: "Because of poor connection, arrived for flight 15 min. before departure. Gate agent wouldn't allow us to board and wouldn't help us rebook. Offered no help."

Pros: "Seat space. Stevice. Terminal."

Pros: "Nothing."
Cons: "Attendant was rude and never really finished service, never remembered any requests and consistently skipped guests when providing food or drink service, cabin kept oscillating between either too hot or too cold."

Cons: "We took off in a terrible storm with lightning striking all around the plane. Very rough, lightning which scared the hell out of both me and my wife."

Pros: "Travelled Business Class - a great experience."
Cons: "Slow to board."

Pros: "A380 flight was very comfortable, with adequate leg room. A great feature for long haul flights. Good food and a very good entertainment system"
Cons: "Good was served late, in both legs. Flight departs at 7 pm but diiner was served after 10 (midnight Dubai time) Which meant our sleep was disturbed and when breakfast was served we had a full stomach."

Pros: "Wi-Fi"

Pros: "The flight from Johannesburg to Dubai on an Airbus A380 was the best , the return was on the 777ER it's a bit older avoid it if you can, I prefer the a380 it's roomy, more comfortable and modern, the food was good, the cabin crew very helpful and friendly and both flights were on time. I'll be flying only Emirates from now on"
Cons: "Just the coffee was terrible lol,"

Cons: "Boarding announcements weren’t clear and boarding was not separated by zone."

Pros: "Staff were friendly and helpful. ICE entertainment onboard offered a wide veriety to choose from"
Cons: "The food was average"

Pros: "Entertainment system really good - great choice and great screen sizel"
Cons: "Lack of choice on main meal"

Pros: "Facilities excellent. Staff not quite so attentive on this leg of the trip."
Cons: "Just left to it. Not much fuss made."

Cons: "Emirates did not allow us to select the food preference as we had booked through a third party. They literally starved us for 14 hours as we r vegetarian and could not eat meat laden foods."

Cons: "The seats in business are flat but at an angle; this actuallty makes quite a difference for comfort."

Pros: "The entertainment system was really good..."
Cons: "The food was poor compared to other airlines...IE British airlines void us great"

Pros: "Good inflight entertainment"
Cons: "Inflight service perfunctory Food of adequate standard Both used to be much better on Emirates"

Pros: "Typical Emirates excellence"

Pros: "The service & attention to detail is beyond reproach. Top quality in every aspect. Defiantly my preference in air travel."
Cons: "It does not fly to all the destinations I travel to."

Cons: "The bus ride took over 10 mins. Why are flights to South Asia and other developing countries not given boarding via the bridge? Horribly long bus ride at DXB for flight to DEL."

Pros: "On time and Crew was helpful otherwise"
Cons: "We had to negotiate with passengers to get our children together as we had been allocated scattered seats It is very irritating to see that you need to pay extra to get your seats in advance which is like any other budget airline, not expected of Emirates"

Cons: "Food was goof"

Pros: "Entertainment is good"
Cons: "Flight was good"

Pros: "Vego food was provided Lots of meals"
Cons: "Some of the food wasn't as tasty but it's airplane food"

Pros: "Loved the Emirates experience as always, esp the in-flight experience (incl food) and entertainment."
Cons: "Captain's announcements in the flights were also either not loud enough or not intelligible."

Pros: "Flight was quiet and very well organized"
Cons: "I normally choose vegetarian on all my flights, but emirates only has a strictly vegetarian option. Which means vegan - food was not good at all. Sometimes too spicy to even try to eat. I asked to replace my meal on occasion and took the continental breakfast which was great."

Pros: "Food"
Cons: "1- Crew seemed less professional than European countries destinations ( An Egyptian crew gave me wrong direction about my seat at the entrance of the plane ) 2- Wifi service was not working, though they said the plane is equipped with WIFI ( i checked with the cabin crew, she said maybe the area..however throughout all the travel flight, there was no WIFI )"

Pros: "Excellent flight. Excellent service. Great food and on flight entertainment."

Pros: "the food was wonderful, the economy seats were comfy, and the service was superb. I really liked being able to watch movies and listen to music w/o a charge."

Pros: "The crew make Emirates great.....but the tools they have make the job easy."
Cons: "Found the seatbelt a little tight when sleeping, as it has to go over the blanket"

Pros: "flight on time.. no delays. Very courteous."
Cons: "nothing to unlike"

Pros: "Good"
Cons: "Need nice tea"

Pros: "Entertainment & food options, onboard service, seat width & leg room (I'm just under 6 foot)"
Cons: "N/A"

Pros: "Everything"

Cons: "Ok"

Pros: "The great content in the entertainment system and the wifi. Bed was comfortable and the service was fantastic. I also really enjoyed the bar in the upper deck. The A380 is a wonderful machine!"

Pros: "I say that everything was good but overall "excellent" because it is hard to fly for hours upon hours and say that it was excellent. All considered, it was good while Emirates (compared to other carriers) is excellent. These huge airplanes are amazing!"
Cons: "Flying for hours upon hours but nobody can do anything about that. Africa has a routine, including this flight, of filling the cabin full of chemicals - for insects? Prepare to cover your head and face!"

Pros: "Facilities and Crewe in business class were great"
Cons: "The food was not great. The pheasant was hard and dry and my mums gluten free meals where not very appetising"

Pros: "I felt unwell towards the end of the flight. The cabin crew could not have been nicer. Although they were busy they all found time to come and check on me, including the purser. Water and other drinks were given out regularly. They even provided afternoon tea with scones and cream!"
Cons: "Nothing"

Pros: "The comfortable seats, the entertainment system, the food, the attention given by the flight attendants. A great airline!"
Cons: "The length of the flight, but that's unavoidable."

Pros: "Space and the fact that everything worked. Food was excellant."
Cons: "I always like Emirates."

Pros: "Plane was the old type and not the new one that I got when flying out. Still the seats were comfy and reclined. Also the entertainment system has been updated and was brilliant."
Cons: "The food could have been in more regular intervals. I was very hungry by the time we got the turkey sandwich and chock chip cookie."

Pros: "leg room"
Cons: "the touch screen system was poor, limited movie choices, food taste, poor crew members etc"

Pros: "OK flight"

Pros: "Efficient, clean, friendly"
Cons: "None comes to mind"

Pros: "Everything"
Cons: "Nothing"

Pros: "Entertainment Food Friendly Flight Crews"
Cons: "Had to rush to the next flight in Dubai."

Pros: "Overall good flight and experience. Service defines EK from others."
Cons: "Boarding a bit disorganized and seats are very cramped up."

Pros: "The crew were excellent. Very helpful and professional."
Cons: "All good!"

Pros: "Food and Entertainment beat Delta hands down."
Cons: "Unfortunately packed into a row with a lot of big guys"

Pros: "Everything"

Pros: "staff"
Cons: "nothing it was perfect"

Pros: "It was just ok overall."
Cons: "The first flight was late by over an hour and nobody could tell us why. They also serve food once and you don't get a snack or anything--you don't even see the attendants--for another 10 hours. Then they serve breakfast close to an hour before landing. The crew is constantly telling you to sit as if you weren't allowed to use the toilet at all when the seatbelt sign is on--and it's on the whole time. So you have to be asking permission to use the toilet when you are right next to the toilet door and about to go in because they don't allow you to use it. That's not healthy for someone to hold it."

Pros: "I will only fly Emirates when available to my destination from now on."

Pros: "I liked the boarding and most the crew was excellent"
Cons: "I specified ovo Lacto vegetarian because I eat cheese and diary. I got a stale and very small bread role with strawberry jam, wilted fruit and margarine for the breakfast meal. The non vegetarians got a full plate of croissant, cheese, fruit and jams. When I asked for butter I got no response. I asked three times before I could get some butter as I do not eat margarine. Lunch was wilted and slimy lettuce and tired fruit for dessert. The main meal itself was delicious but I was hungry the whole flight due to the small helping.. Another small but slightly fresher role and margarine again. Next to the non vegetarian meal there was less than half the food. It was very disappointing."

Pros: "Courteous Service and excellent hospitality"

Pros: "2 snacks .. friendly flight attendants .. early arrival"
Cons: "seat pitch a bit tight"

Cons: "Not on time at all. Toooooo late boarding"

Pros: "Service"
Cons: "All was great"

Pros: "Fully reliable"

Pros: "not enough room, everything hastily delivered"

Pros: "EVERYTHING WAS AWESOME BEFORE THE PLANE EVEN TOOK OFF!! My flights somehow got real messed up and everything down to my luggage had to be input manually. I wasn't sure if it was going to make it with me to the final destination. But it did! The head rest blew me away just as i sat. I love to know I can fall asleep and not have neck problems. And everything from the movies to the service to the food was great! My first international yet BEST experience in economy class was all worth it!"

Pros: "Everything is great when flying Swiss. From online checkin to boarding and throughout the flight. Thumbs up to Swiss. Simply a delight."

Pros: "good entertainment system, modern aircraft , friendly and competent crew"

Pros: "Everything was fine"

Pros: "The flight was smooth; Attendants were nice and everything worked according to schedule"

Pros: "Overall good"
Cons: "Delay"

Pros: "On time, good service, nice crew"
Cons: "Tight space for legs when chair is in flat setting"

Pros: "Very little legroom, food was excellent"

Pros: "Loved the smoked salmon!!"
Cons: "No wifi or tv"

Pros: "Great"

Pros: "Friendly crew, clean flight"
Cons: "Charged 45 SF (about $50) to check 1 bag"

Pros: "On time"
Cons: "Engine shut down juast as the safety briefing started but all was good when it started again. A light meal would have been better than yoghurt & biscuits. Staff were very helpful."

Pros: "Great entertainment system"
Cons: "Leg room space was a bit restricted compared to what I am used to"

Pros: "Flight was overbooked so we were offered a cash incentive to volunteer to wait for the next flight, which we accepted. Boarding staff were great."
Cons: "Very long time to board which resulted in flight leaving late"

Cons: "1h45 departure delayed with no compensation."

Pros: "The chocolate"
Cons: "No outlet for charging electronics. No free checked luggage. My carry on (of usual size) was deemed a bit too big so I was forced to check it in."

Cons: "We did not receive the baby pram after landing. Needed to pick it up at the baggage claim."

Pros: "Very good service in business class"
Cons: "They lost our luggage and after filing claim we have not been notified for 16 hours"

Pros: "Flight attendants where very nice and attentive. Good choice of movies and shows for adults and kids. I usually don't eat airplane food but it looked fresh and my kids enjoyed the breakfast very much with fresh baked bread and croissant. My flight was delayed by one hour but it was a problem caused by the airport not the airline. I still made my connection and I received my suitcaises right away."
Cons: "Boarding was a little chaotic"

Pros: "Crew members are very professional and services are good."
Cons: "Very few selections of movies Seat are congested"

Pros: "punctual and friendly enough staff."
Cons: "entertainment and food options were poor and because of the long haul flight once we had a first round of service it was then self serve. I was in a window seat - cld not wake the people beside me and getting up to get water was difficult. Pushed the call button to be told that I cld get it myself!"

Pros: "Painless flight"
Cons: "No bottles of water for economy flyers"

Cons: "Too narrow seats."

Pros: "Food was great."
Cons: "No USB. Entertainment was so-so."

Pros: "Excellent crew"
Cons: "Terrible seats :-("

Cons: "Flight from Barcelona was delayed for 2 hours, so we missed the flight from Zurich to New York."

Cons: "You charge the ticket and my reservation wasn't there!!"

Pros: "Aircraft clean, staff friendly and efficient"
Cons: "Lighting in aircraft is too bright Food offers by swiss in economy is terrible. My company di a not support business class travel"

Pros: "The courteous and helpful crew. The food and snacks."
Cons: "The cramped seats and the poor leg room."

Pros: "Service was excellent and very friendly."
Cons: "The seats are terrible. Narrow, the armrests edgy and only partially movable. A large metal box under the seat takes away 2/3 of the legroom. The entertainment system is outdated, screen has no contrast and can only be viewed at a straight angle, which is impossible as soon as the seat is reclined."

Pros: "zurich a great airport."
Cons: "cheese roll"

Cons: "They checked at the gate all our hand luggages to make sure we didnt exceed the 8 kilo mark. This is very cheap and only suitable for the low cost airlines. I expect swiss air as a higher class flight to turn a blind eye on this matter"

Pros: "Attendants were cordial"
Cons: "There was no organized boarding of coach passengers. There was sufficient food provided but overall quality was marginal."

Cons: "Even one member of the crew was not very nice with my young daughters."

Cons: "I was taken away from boarding for a random check that took a long time due to not enough staff Entertainment system was broken for about 50 people, even after a reset. Terrible for an overseas flight. Food was very poor, staff lied about resetting the entertainment system. The plane took off 1 hour late and was not allowed to taxi to taxi to the gate for 1 hour, making us extremely late."

Cons: "The seat was horrible and had no cushioning. Left . Worn out and non manintained seating systems . Had body pain"

Pros: "Crew"
Cons: "Passengers crowding the lane"

Cons: "Checking in we had a nasty representative, but other than that, all was well"

Pros: "- Lots of snacks selections during the flight - Great selection of Movies - but unable to watch them"
Cons: "- No special treatment for Star Alliance Gold Member - Crew member forgotten my drink order completely - Entertainment system was not working after 7 Restart attempts - The whole entertainment system is very 90's - OLD and ready to retire - There were crumbs or foods left over from previous flights on my seat and tomato sauce on the tray table - Foods selections was not that great"

Pros: "Friendly cabin crew"
Cons: "Again, boarding was chaos. No special boarding for star alliance gold member."

Pros: "Lots of snack service and real dinner's! So much yummm"
Cons: "Boarding was kinda weird and confusing."

Pros: "Not much"
Cons: "Most uncomfortable seats/Bed. tray table hard to come out. no one answered the bell. Old movies (same 2 yrs ago). 1st meal OK, not great. Second meals not good at all. They should learn service from Lufthansa/United or Emirates. Very Disappointed."

Cons: "I wasn't on it so I wouldn't know."

Pros: "the crew members were patient , helpful. Food presentation and taste were good."

Pros: "Food"
Cons: "After bus arrived at steps kept on it 20 mins. 2 more buses arrived in this time. Still wait. Then let out all at once. Massive queues to board. Poeple not dressed for this. Poor babies crying Maybe 15 mins waiting in 2am cold on tarmac."

Pros: "Everything"
Cons: "Would highly recommend"

Cons: "Delhi International Airport: Unhelpful representatives at both: Baggage Claim and at Operations center."

Pros: "Infinitely superior to BA on the London to Istanbul route , in economy but especially so in business. Great entertainment whilst BA have non. Also full service meals in economy whereas BA make you pay on boatd"

Pros: "Business class cabin in the 777 was really spacious. Flight wasn’t full so I also had two seats to myself. Onboard chef was a beautiful touch and food was also delicious. Seats comfortable and IFE good."
Cons: "Heathrow T2 Business class checkin wasn’t clearly signed from entrance. If someone was next to me I would not have enjoyed not having aisle access. Water should be served more regularly without having to ask."

Pros: "Turkish is always consistently excellent"
Cons: "I liked everything. They are very accomodating towards passengers with special needs."

Pros: "I'm 6 ft 2. Legspace was adequate, and no silly boxes under the seats like other airlines that obstruct your feet. Great entertainment systems - modern, good selection. Food and staff excellent."
Cons: "Their online checkin systems could operate a bit more smoothly. At one point, I had to go in in person, because the online checkin site had an already past flight from their codeshare partner SAS showing up as the next flight, and I couldn't perform online checkin as a result."

Pros: "Polite crew, comfortable enough"
Cons: "Pack a meal and don’t rely on the airport at Istanbul for a grab and go meal beyond prepacked sandwiches. No options for lactose-free meals beyond the potato chips at the bar. In-flight food was awful- we had the no lactose meals."

Pros: "The route"
Cons: "No one gave me water even if I asked, nobody came to me to ask my problem"

Pros: "Everything was fine on this flight."
Cons: "Everything was fine on this flight."

Cons: "The transfer/passport control in Istanbul was very crowded. We were at risk of missing connection. It would have been helpful to have airline representatives in area to direct customers and provide connection information."

Pros: "Free meal and drinkd"
Cons: "Flight was delayed but we were not informed of what’s happening Too hot, air conditioning did not work"

Pros: "The flight was on time"
Cons: "The boarding process was not orderly"

Pros: "Food okay"
Cons: "TV/Movie/music were not working. The temperature in the plane was very hot throughout flight."

Pros: "Turkish airlines have always been perfect for me. This was yet another fulfilling experience with the services, the food and other stuff being extremely satisfying."

Pros: "Friendly crew"
Cons: "The issue of excess baggage. Would appreciate to buy on line before my flight so that I know how much to carry and also that I am covered before leaving home. Payment at the airport may be too costly as well as unreasonable. It's like a penalty for having excess luggage. This is the reason I prefer flying with EMIRATES because they afford me to but pay fir excess luggage before my departure. Planning ahead is key"

Cons: "The 2 flights were delayed, I went to my work late Both bags were broken"

Pros: "Nice seats, and staff"
Cons: "The family behind us had kids, they were yelling, kicking my seat and had a cat they were holding. I am highly allergic to cats and at first couldn't understand why I was coughing so much. I was very disappointed the staff did not make sure this animal was contained at the back of the plane."

Pros: "The counter in Kuwait was very kindly with my because I have disabled boy"
Cons: "The passport office was very rood with us as we famliy not allowed us to pass and he just allowed the disabled boy with other one only"

Pros: "The flight was quite comfortable. We lucked out with only a partially filled flight leaving extra space to sleep. Service was friendly and the food was excellent! I was fed twice on my 9hour flight and once on my 4hour flight. Great in flight entertainment."
Cons: "No complaints."

Pros: "I liked the food , I also liked the tv we had in our chairs for us to watch movies"
Cons: "A lot of announcements, when they could've just done all of them at once"

Cons: "I had a connection from Istanbul to Frankfurt with Lufthansa . I was disappointed that TK airlines did not allow me to check the luggage through to Frankfurt because the flight was on a different ticket . As an Elite Plus member , I expect better cooperation among the star alliance member airlines . I had to check out and back again , took almost two hours of waiting in lines . Good that on this occasion I had sufficient time and did not miss the LH flight ."

Pros: "I hated it"
Cons: "I am a non veg guy and during serving the foood they said ...they don't have Non veg meal ..I have to eat Veg only ..what the hell is this .. For water also ..I had to ask 3 times then they gave me when I request fourth time...it was terribly bad experience and I hated this trip."

Pros: "Food, entertainment system"
Cons: "Everything else. Europes Bedt Airline should be much better. Turkish Airlines is nothing against UAE airlines."

Pros: "Gold thing is that the flights are always on time."
Cons: "My charger got confiscated in Istanbul, too bad. I should have been told about this."

Pros: "Crew was professional, pleasant"

Pros: "Entertainment, flight times, price, new plane, good luxury, in between meals food offering"
Cons: "Cleanliness of bathrooms, seat room, bumby landing, no involvement from the pilot to the passenger it was like he was too good to speak to passengers and update on weather conditions, welcome greetings, landing details etc. overfilled flights."

Pros: "Great service"

Pros: "הכל"
Cons: "שום דבר"

Pros: "Food and Crew"
Cons: "The fact that the boarding was by bus and not through a sleeve detracts from the process."

Cons: "great delay without explanations"

Pros: "Add good airline to Atlanta to eu"

Cons: "I asked the website to change the destination. The reply came 12 hours before the flight. I couldn't wait so i took another flight and paid for another ticket."

Cons: "the kosher food was poor"

Pros: "Food is excellent, staff great."
Cons: "Not nearly enough leg room for an international flight!!"

Pros: "The best flight ever!"

Pros: "that its only 1 hour 45 min."
Cons: "tired cabin crew. terrible wet sndwich. very disssapointing specially when they knew it's a night flight that most of the people coming from connections of 10 hours!! Seats need improvement. terrible entertainment which made the people and specially the kids more boring.. and.. we had a delay of almost 1 hour!!"

Pros: "Entertainment system is excellent, food is solid and plentiful."
Cons: "I've flown Turkish a few times before, and they're generally pretty good for the price. This trip was different. Despite Turkish Airlines policies outlined in their "Customer Rights," I received no notification that the flight was delayed 3 hours, and there was no notification at the JoBurg airport until you go to the counter to check in. JoBurg staff - which are Menzies third-party contractors, not Turkish staff - were disorganized, uncommunicative, and unhelpful. Only one person at the check in desk seemed to have authorization to make any changes, so all other agents were running back and forth to speak with him, and not communicating with passengers. It took over an hour to get clarity on the situation and rebook my connecting flight to Washington for a different flight 8 hours later. The only compensation offered was one meal voucher worth R100 (roughly $7). They would not even look at other Star Alliance flights for early arrival in Washington, and said they were not authorized to consider upgrading my ticket. When I called the Turkish customer service, they essentially said "What do you want us to do about it? You have to submit a formal complaint." Boarding was totally disorganized. In theory there are boarding groups, but after business class and all the high-ranking loyalty members, it's pretty much a mad rush. This seems to be the common practice for Turkish now. In general, Turkish has a great entertainment system on all their long-haul flights, with tons of movies - including very new releases - music, games, etc. They also provide complimentary kits with socks, slippers, eye mask, earplugs and dental kit, even for economy passengers. The meals are fairly good for airlines. However, legroom in economy isn't great. I'm 6'1", and had difficulty getting comfortable with my knees jammed into the back of the seat in front of me. On this particular flight, I was in row 18. The cabin crew were frantic, disorganized, and shouting to each other across passengers. One half of our row was served the meal, and the other half had to wait over 30 minutes to be served for some reason. By that time the vegetarian option was no longer available. Crew also had to run back and forth between service carts because they were frequently out of very common beverages (like sparkling water. And ice.), and on two occasions crew left a drawer from a cart full of trash sitting in the aisle. There were several times that crew ran carts into passengers - including once into my knee that was not in the aisle - and didn't even acknowledge doing so. They also stopped the carts in front of occupied lavatories, temporarily trapping passengers. So not terribly professional. While not specifically on this flight, the experience in Istanbul airport with Turkish Airlines' staff was awful. Zero interest in helping, rude and dismissive, and overall terrible."

Pros: "I left my iPad in the seat back of my previous flight to Istanbul and by the next morning they had my iPad to me and Hungary! Very professional!"

Pros: "Very comfortable. The best flight i ever had."
Cons: "There was a problem with conecting the headphones. The chicken dish wasnt good."

Pros: "Food was ok Service in plane was good"
Cons: "My chair would not recline easily. This happened twice now on Turkish airlines No wifi---not good Ticket counter attendant at airport check in should be more customer friendly Large groups and families check in at ticket counter should be different than that of one or two people check in Air hostesses in the plane seems too serious I did not like the screen setup on the tv"

Pros: "The provide very good service."

Pros: "The food and entertainment were great. The crew was good but..."
Cons: "...I could not feel the air conditioning at all where I was sitting in the back of the plane. I was literally sweating the entire flight. When I asked the flight attendants about it they muttered that they would take care of it and then never did. It was a very uncomfortable flight."

Pros: "Crew was courteous and helpful. In flight entertainment was great, wide selection of movies and games to keep people occupied."
Cons: "Seats can be bit squeezy and uncomfortable, wifi onboard only for business class. Food need to have more variety."

Cons: "NA"

Pros: "Best menu vs. previous 3 Turkish Airlines flights on this trip. Great movie selection. Accommodating crew. Comfortable chairs. Nice travel packs."
Cons: "Bathrooms were very dirty by half way through the trip. Crew should keep them cleaned. Free Wi-Fi should be the standard on such a long flight. More leg room needed for Americans & Europeans above average height. Larger water bottles should be passed out before sleeping hours. Each passenger needs a personal fan. Temperature was too warm. Gate agents in Istanbul had a very confusing set-up to get on plane. Gate agents not empowered to help passengers with all issues that arise. We left item at gate in Catania, & gate agent unable to offer any help or detailed guidance to help us work to get it back."

Pros: "One of best experiences flying. First rate and can't beat the price."

Pros: "Food was excellent. Vegetarian meal remembered. Service was good, pleasant crew. Good selection of films."
Cons: "Seats could be more comfortable. Headphones are really not very good quality. Touch screen difficult to use (not very responsive to touch)."

Pros: "On time departure and arrival. Seat back entertainment systems were quite good."
Cons: "Seats were a bit cramped. Meal was OK, not great."

Pros: "I won't fly this airline e"
Cons: "Everything was substandard"