Not very helpful and courteous crew at the gate when they printed the ticket with assigned seat that I did not have yet. After waiting in line for a few minutes, they asked me to go back to them for help in a couple of minutes. Very confused! Extremely uncomfortable for such a long flight. Food was good, and the staff was very helpful and kind, but the TVs on the very last row on the left did not work at all the entire flight. Very disappointed.
Boarding process confusing
I was seated near a big gentleman and being a big guy it was quite uncomfortable during the entire trip. The service was excellent by the crew
Pros: "Not one thing about my experience."
Cons: "The alertness of the staff, the boarding process, the knowledge of the staff. Not breaking my luggage!"
Pros: "Staff was very friendly and loved the food."
Cons: "For economy class, nothing."
Pros: "Seats were comfortable"
Cons: "Please make an announcement to passengers to not be dismissive if their surroundings. Passenger in front of me was has no regard for people behind him. Kept throwing himself in seat aggressively which cause water/food on trail to fall over. Thanks"
Pros: "I was fortunate the person in front didn’t lean back"
Cons: "On Swiss website I added Rehe preference for a lactose free meal — but none were on the plane. The economy seats are close enough together I needed to hold my book to the side to read."
Pros: "Crew was very friendly. Seat a pretty comfortable."
Pros: "Crew was very nice and attentive"
Cons: "Leg room on my first flight (longest leg of the trip) was not much and when the person in front of me leaned their chair back, my knees were touching the chair."
Pros: "The flight was smooth and on time. The flight crew did everything alright."
Cons: "Connecting flights. All lies, no cooperation. Not a small airport as it takes nearly half an hour to get to Gate E. Too few characters allowed to explain all we went thru."
Pros: "I liked how nice the crew was."
Cons: "I didn’t like how check in took a very long time. And they made me check in my carry on when it fit the restrictions and the overhead bins on board were not full."
Pros: "The food was actually really great and the attendants were super responsive/friendly! Even in coach, the seats were comfortable."
Pros: "Again boarding was smooth"
Cons: "The seats were terrible"
Pros: "The food was good."
Cons: "The boarding process need improvement. The sits are very tight."
Cons: "Terrible movie selection"
Pros: "Seat was ok, crew was friendly"
Cons: "Movie options were limited"
Cons: "We didn't even make this flight."
Pros: "The crew was superlative, and after I was stuck for an hour at passport control I found the captain waiting with my dog(in his crate) to make sure of his well being. He said he made sure he kept the climate control at 20c the whole time on the plane. You hear all these animal horror stories but this went above and beyond."
Pros: "I love SWISS"
Cons: "The touch screens are outdated and difficult to operate, especially when it comes to games"
Pros: "clean, very new plane friendly staff"
Pros: "The food was quite good and the crew was perfectly friendly. The entertainment choices were useful on such a long flight."
Cons: "It was extremely warm on the flight; consequently, I was unable to sleep. This was my second overly warm Swiss Air flight. After numerous complaints on the first flight, the temperature was lowered, but the second flight remained warm."
Pros: "SwissAir is the best airline ever. Modern, comfortable plane with space - excellent for long haul trips. Zurich is also a great airport in which to change planes."
Pros: "On Board Service"
Cons: "Boarding is a mess There is no order at all That delays the flight"
Pros: "The most difficult problem I have to deal with in airline transportation occurs when the fellow traveler in the seat in front of me decides to drop their seat back into my lap. The seats are so close together that when the seat in front of you is all the way back the following happens: 1. You can no longer view the monitor on the seat back. 2. You cannot eat or write from your tray top. 3. You have great difficulty getting out of your seat. 4. You have great difficulty keeping from severely injuring the occupant of that seat. The way to deal with this is to get out of your seat. Stand in front of the offending passenger and as politely as you can as him or her to refrain from dropping the seat back so far. But the airline should not put you in this situation."
Cons: "Roughest flight ever, many people got sick, too much turbulence to fly"
Pros: "The Crew is amazing and the plane is comfortable."
Cons: "The food changed and is not really swiss anymore (we got an Oreo for dessert and Cheddar for cheese). My luggage arrived broken in Geneva, which might not be Swiss' fault, but a big problem when you have two weeks of travel ahead."
Pros: "Smooth flight"
Cons: "Ordered kosher and did not get it"
Pros: "Great service and friendly staff! Also great food!"
Cons: "There's nothing I didn't like :)"
Pros: "nice chocolate."
Cons: "The tv screen for my seat was semi-broken, and the UI for it was poorly designed or just old. Lufthansa was much better."
Pros: "I was upgraded for some reason and holy cow was it awesome. Amazing food with more choices of what to eat. Massager in the chair and it nearly lied flat. So amazing and the perfect way to travel on a long flight"
Pros: "The way of treatment"
Cons: "The landing was terrible"
Pros: "Staff & service were super nice & friendly. In this day & age that airline travel is getting really hectic, it was a breath of fresh air to see friendly & dedicated staff who clearly enjoy what they are doing."
Cons: "Can't think of anything"
Cons: "Couldn't change seats online after reserving them online in advance. Headsets use proprietary connector and plug had to be held in place to get both ears to function"
Pros: "Good service, space for people and luggage"
Cons: "Less than great food, but everyone else is the same"
Pros: "good service"
Cons: "late in departure"
Cons: "The bar between the seats is not going up all the way"
Pros: "Staff was gracious and accommodating for whatever we needed. It felt much better than typical economy class. It made the 8 hour plus flight quite manageable."
Pros: "Aircraft clean, staff friendly and efficient"
Cons: "Lighting in aircraft is too bright Food offers by swiss in economy is terrible. My company di a not support business class travel"
Pros: "It takes two minutes to get to a live operator when you call. Simply amazing."
Cons: "The flight from Nairobi to Zurich starts in Nairobi, flies an hour south to Dar es Salaam, you then sit on the tarmac for an hour, then you fly north for an hour until you get back to the starting point. I would think they would save money if they flew an empty plane down to Dar es Salaam, picked up those passengers and then flew back to Nairobi. No way should an 8.5 hour flight take over 11.5 hours. Plus my screen didn't work for one of the flights, nearly 12 hours without entertainment was BS. No real variety in their meals either. The first leg had a main meal of beef and potatoes as the meat option, same option for the second leg."
Pros: "The food was good and I enjoyed the Swiss chocolates."
Cons: "The Seats were real cramped and the entertainment system was outdated"
Pros: "Courteous staff,"
Cons: "Only one food choice, meatloaf + mashed potato. I don't care for meatloaf."
Pros: "The plane was remarkable and the service was excellent!"
Cons: "The wifi on the plane was horrible."
Cons: "smooth & efficient friendly crew"
Cons: "They lost my luggage, had a problem with my connecting flight to Ottawa. I arrived 4 hours later at the end."
Pros: "I was supposed to visit my father who was just put in a nursing home for a few days and the day of my flight I received an email from Swiss that they had rebooked me for the next day! So frustrating! The trip would have gotten so short that it wasn't worth it so I had to reschedule it 6 weeks out. It got my dad really upset! Thank god his health is stable at the moment."
Pros: "Crew was more friendly here"
I was very disappointed about how a canceled flight was handled. The was canceled on their behalf and I had to pay a higher price coming back home.
It’s great staff and very good service
Everything was great with Turkish Airlines.
Pros: "Entertainment was great!"
Cons: "The check-in was stressful and congested."
Pros: "Not applicable"
Cons: "I was not permitted to check in and board because the ticket agent had incorrect information and refused to listen to my written proof of her incorrect decision."
Pros: "friendly staff"
Cons: "encouraging passengers to do more social distancing at gates"
Pros: "i like the food and movie choices."
Cons: "Crew was little bit rude. They didn’t help me to find the spot for my carry on luggage."
Cons: "Food is not great and the flight was delayed by an hour"
Pros: "Crew was awesome! Food was decent! Service rocked!"
Cons: "Flight was delayed for 3 hours! No explanation given!"
Pros: "Care from the crew and consideration"
Pros: "flight departed Jhb on time and arrived in Istanbul a few mins earlier than scheduled"
Cons: "1.cabin temperature varied from cold to very warm 2.I asked the cabin crew for a blanket but they forgot about it 3.I ordered a whisky with ice - was given half a tot with 2 small blocks of ice 4.only one person was serving drinks and food on my aisle so it was very slow service (other aisle had 2 crew serving)"
Pros: "Food, service, flight comfort"
Cons: "Seat selection got messed up and crew helped put us back together as a family."
Pros: "The flight was very accommodating. Everything from eye shades, tooth brush and slippers were provided. I took the red eye and slept the whole way."
Cons: "Air in the cabin to dry"
Pros: "Everything was perfect!!! I have no remarks!!!"
Pros: "No complaints about the plane, staff etc and its probably no worse than any other airline"
Cons: "Long overnight flight in Economy Class, little legroom. As I am larger than average and find it hard to sleep on flights, the cramped conditions were extremely uncomfortable"
Pros: "The seats are not as luxurious as the international. They do not recline that much and are not pods. No surprise as that is similar to the US. But it was only a 3 hour flight so was fine. Food was same as first trip, solid.. Staff was very friendly."
Cons: "Flight was delayed 2.5 hours. They did not communicate at all the reason. Takeoff was supposed to be 8.30pm, didn’t take off until 11pm. Sat on the tarmac for over an hour and the crew or pilot did not say a word. The beverage service again was lacking compared to other international business class flights I’ve taken."
Pros: "Everything I like"
Pros: "I'm 6 ft 2. Legspace was adequate, and no silly boxes under the seats like other airlines that obstruct your feet. Great entertainment systems - modern, good selection. Food and staff excellent."
Cons: "Their online checkin systems could operate a bit more smoothly. At one point, I had to go in in person, because the online checkin site had an already past flight from their codeshare partner SAS showing up as the next flight, and I couldn't perform online checkin as a result."
Cons: "The flight was cancelled and I still didnt receice my refund."
Pros: "Friendly crew"
Cons: "The issue of excess baggage. Would appreciate to buy on line before my flight so that I know how much to carry and also that I am covered before leaving home. Payment at the airport may be too costly as well as unreasonable. It's like a penalty for having excess luggage. This is the reason I prefer flying with EMIRATES because they afford me to but pay fir excess luggage before my departure. Planning ahead is key"
Pros: "Brand new, clean and comfy plane, wonderful entertainment. However, frustrating security check performed by Gözen Air Services, mediocre food (it was way better years ago), useless cabin crew with terrible English."
Cons: "Boarding, food and cabin crew. Getting worst every year!"
Pros: "Very uncomfortable seat. Very narrow walk way to lavatory."
Cons: "The service was very professional."
Pros: "The flight was quite comfortable. We lucked out with only a partially filled flight leaving extra space to sleep. Service was friendly and the food was excellent! I was fed twice on my 9hour flight and once on my 4hour flight. Great in flight entertainment."
Cons: "No complaints."
Pros: "A light meal."
Cons: "Very crowded -- good for the company. Delay in taking off."
Cons: "My luggage just disappeared on my second leg to Istanbul. 2 email notifications that luggage was not found. Wrong contact phone number at initial report and was not addressed despite report and upload. Also a representative emailed that luggage was erroneously recorded as "delivered" which is not true. I still don't have my luggage after 14 days. No further responses despite extensive documentation and receipts. This is bad!!!"
Cons: "Great service and on time all the way"
Pros: "Food and Crew"
Cons: "The fact that the boarding was by bus and not through a sleeve detracts from the process."
Cons: "the kosher food was poor"
Pros: "Food is excellent, staff great."
Cons: "Not nearly enough leg room for an international flight!!"
Pros: "The flight on time"
Cons: "Nothing. A short flight, not much expectation besides on time departure and arrival"
Cons: "to hot, very hot!!! ו suffered too much"
Pros: "_ very delicious food - nice stuff, - good service - good plane - good selection of new movies,episodes and live TV - long trip to Egypt but with fun and enjoying it - gave chance to those people to entertain you while you are in long trip - one more time was very delicious meals ...like it so much Thanks guys."
Pros: "Food; power outlet."
Pros: "Entertainment system is excellent, food is solid and plentiful."
Cons: "I've flown Turkish a few times before, and they're generally pretty good for the price. This trip was different. Despite Turkish Airlines policies outlined in their "Customer Rights," I received no notification that the flight was delayed 3 hours, and there was no notification at the JoBurg airport until you go to the counter to check in. JoBurg staff - which are Menzies third-party contractors, not Turkish staff - were disorganized, uncommunicative, and unhelpful. Only one person at the check in desk seemed to have authorization to make any changes, so all other agents were running back and forth to speak with him, and not communicating with passengers. It took over an hour to get clarity on the situation and rebook my connecting flight to Washington for a different flight 8 hours later. The only compensation offered was one meal voucher worth R100 (roughly $7). They would not even look at other Star Alliance flights for early arrival in Washington, and said they were not authorized to consider upgrading my ticket. When I called the Turkish customer service, they essentially said "What do you want us to do about it? You have to submit a formal complaint." Boarding was totally disorganized. In theory there are boarding groups, but after business class and all the high-ranking loyalty members, it's pretty much a mad rush. This seems to be the common practice for Turkish now. In general, Turkish has a great entertainment system on all their long-haul flights, with tons of movies - including very new releases - music, games, etc. They also provide complimentary kits with socks, slippers, eye mask, earplugs and dental kit, even for economy passengers. The meals are fairly good for airlines. However, legroom in economy isn't great. I'm 6'1", and had difficulty getting comfortable with my knees jammed into the back of the seat in front of me. On this particular flight, I was in row 18. The cabin crew were frantic, disorganized, and shouting to each other across passengers. One half of our row was served the meal, and the other half had to wait over 30 minutes to be served for some reason. By that time the vegetarian option was no longer available. Crew also had to run back and forth between service carts because they were frequently out of very common beverages (like sparkling water. And ice.), and on two occasions crew left a drawer from a cart full of trash sitting in the aisle. There were several times that crew ran carts into passengers - including once into my knee that was not in the aisle - and didn't even acknowledge doing so. They also stopped the carts in front of occupied lavatories, temporarily trapping passengers. So not terribly professional. While not specifically on this flight, the experience in Istanbul airport with Turkish Airlines' staff was awful. Zero interest in helping, rude and dismissive, and overall terrible."
Pros: "I left my iPad in the seat back of my previous flight to Istanbul and by the next morning they had my iPad to me and Hungary! Very professional!"
Pros: "The service"
Cons: "I honestly think the flight it self was a good experience for me y really don't have any negative thing to say about the airline"
Cons: "Transfer to terminal was by bus from out on tarmac."
Pros: "The crew was very professional"
Pros: "Boarding was well-organised in Ankara despite the incidents and the closure of the airport the previous day."
Cons: "All was well."
Pros: "Very accommodating staff, food and drink provided. First time traveling on Turkish airlines but would definitely do again."
Cons: "New boarding area in Istanbul, very stuffy and hot. Did not bother to use board groups so everyone is standing around trying to get on plane. Luggage retrieval in ATL too excessive time."
Cons: "3 hour delay. No announcements. Had to use my passport just to use the restroom. Food was terrible."
Pros: "Sitting was small"
Pros: "Food is fresh and tasty. Safe landings and overall flight experience is very pleasing."
Pros: "It was an excellent trip with THY. The crew was very attentive for the requests and the needs of the passengers at all time (regardless of inconsiderate traveler). Since it is usually too expensive for me to travel with THY, one still can get a great deal if looked for deals in advance. Some of the best things about traveling with THY are being able to check 2 bags, unlimited drinks and food at all times and more leg room. Max"
Pros: "Everything! Voted best airlines in Europe for a reason!"
Cons: "Nothing! Everything was great"
Pros: "On time departure and arrival. Seat back entertainment systems were quite good."
Cons: "Seats were a bit cramped. Meal was OK, not great."
Nothing! It was on Egypt Air, might as well pay my money on garbage.
People handling was great Need entertainment
The ground crew were great, assisting me with a wheelchair. The pilot aborted our landing so that was a little scary. Otherwise all was good.
Rude staff, entertainment screen not working, food is horrible. The only good thing was check in process
Cons: "egyptair flight 985 no space between sets no social distancing very bad not comfortable flight"
Cons: "It was really nice and comfortable trip"
Pros: "Crew was very nice. Everything was lovely."
Cons: "It took a very long time to get my credit card processed for extra luggage. Then flight was delayed."
Cons: "Luggage is ok"
Pros: "Immediate check-in with no weight. Two checked bags & two carry-ons at no extra charge. Window seat, with no one else in the row. Good meal at no charge. Arrived on time."
Pros: "Professional service and on time arrival"
Cons: "Cleanliness of seats, they are a bit dated"
Pros: "the crew was nice"
Cons: "the food and seats"
Pros: "Very Good service"
Cons: "Shorter flights and no delay"
Pros: "Plane in good condition"
Cons: "Seats are tight"
Cons: "The plane was really old, no personal entertainment system for a 5 and a half hour flight is unacceptable. Seats very uncomfortable"
Pros: "The seat was good"
Cons: "The plane was old, we boarded late, a guy lit up a cigarette enroute - and I think it may have been a flight attendant - seats are tiny and don’t incline more than 15%, awful food."
Cons: "Aberu had a bag of less than 20kgs and they dont let her send it from addis ababa. Plus the small bad sent was not received. Very bad"
Cons: "The problem of unavailable variety of food at the plane"
Pros: "I didn’t like anything about this airline !! the staff looks miserable I was delayed on all three of my flights! also my luggage was broken by egypt air baggage department"
Cons: "EVERYTHING ! this was the worst airline I have ever flow !"
Cons: "Being on time could’ve been better"
Cons: "4 bags, agent charged me $100 for 12 # excess wt will no not allow me to repack to the lighter “other 3 bags 18 pounds light, total. I think a refund is in order."
Pros: "On time"
Cons: "Crew in boarding was very rude"
Pros: "Good food"
Cons: "Flight delayed... Tight seats"
Pros: "It was ok"
Cons: "It was ok"
Pros: "Crew was nice and cordial, meal service was ok food itself was okay not bad but not superior, the aircraft was a pretty new 737-800 limited english choices of movies"
Cons: "The cabin temperature was quite warm hardly any air coming out of the air vents. I dont think they had all the air pacs on"
Pros: "Excellent flight, on time, good crew."
Cons: "We received our baggage 2 days later"
Cons: "The aircondition was not working since the very begining for 4 hours and even after was not fully cooling. It was hot"
Cons: "I’m an older disabled man and no one was polite enough to even offer to assist me with my bag getting on it off plane."
Pros: "The Egypt Air personnel were all outstanding. From Check-In through-out the flight, they were pleasant and helpful and professional."
Cons: "i would rate boaring less than poor if applicable."
Pros: "The food was good."
Cons: "Too tight aircraft, noisy and not stable at the sky."
Pros: "Crew was super nice and helpful. Flight schedule was on time."
Pros: "The food was good"
Cons: "It took over an hour to check-in. People were pushing in because it was not well marked and nobody directing the people. It was terrible. The plane has very old seats, and no entertainment screen on seats, still the old monitors hanging from the roof."
Pros: "The flight attendant who was in charge of my zone. I occupied seat number 19c business class."
Cons: "Late departure"
Pros: "Crew was Excellent Food was great Seat was very comfort I will keep flying Egypt Air and i recmmend it strongly. Weight allowance so generous especially for frequent flyer Gold memebr and above."
Cons: "Entertainment needs more enhancement"
Pros: "Excellent customer service"
Cons: "The quality of service and aircraft"
Pros: "Flight from Kuwait to Cairo was great."
Cons: "Babies crying in nearly every row. No ear plugs provided. Flight attendants not attentive at all. Attitudes for staff left and right. It was a horrible flight. Check in was a headache as well."
Pros: "Overall the flight was good. The boarding process became a bit hectic in Joburg and arriving in Cairo was a mess too. Our baggage took too long to arrive on the belt and people were still waiting for their luggage after I had gotten mine. No one from EgyptAir told us anything which confused us even more. Next time have more organization and communication with passengers."
Pros: "Entertainment was better than first leg"
Cons: "Attendant woke me up several times. Bag was destroyed when I picked it up."
Meal quantity was very less.
Overall the flight was pretty comfortable and the seating cabin (business) was impressive! Well Done Etihad!!
Etihad keep cancelling their flight just by a email and without rescheduling. It happened to more than four times and every time I had to call them for rescheduling. Really bad reservation system.
Pros: "Everything was great from the crew to the seats to the food. Right now this tops all my previous trips with other airlines."
Cons: "Devices need to be checked as the handheld device on my seat (24H) was not functional. That's not really a complaint but merely a feedback."
Pros: "The seat. The BC lounge , the A380 BC. The food the service all ex excellent !"
Cons: "The crew wasn’t friendly at all, not personal at all , I even brought chocolates all the way from California and only got a thank you from one cabin crew. Not friendly or personal at all"
Cons: "Slight inconvenience having to wait for a connecting flight, which delayed our arrival plans at the destination...."
Pros: "Seats were comfortable in economy and entertainment system was excellent."
Cons: "Crew didn’t seem happy to be on board. Baggage was substantially delayed and both take off and taxiing after landing were delayed by approximately an hour each."
Pros: "Overall satisfied."
Pros: "La atención es excelente y la comida a bordo muy buena. El abordaje y entrega de maletas sin problema."
Pros: "All services"
Cons: "The main meal was ok but that was it. If you can't do food to a standard them dint do it at all. A piece of fruit would have been better"
Cons: "Very old aircraft"
Cons: "الملاحين غير متعاونيين ويهددون The crew so bad"
Cons: "No food and crew was so rude and Lahore airport crew not only rude also nasty"
Pros: "Crew friendliness"
Pros: "Crew were very helpful and friendly"
Pros: "Loved the inflight service and the airlines comfort."
Cons: "The carry on baggage policy of checking the size and weight of the luggage was very discomforting. Qatar did not check that kind of scrutiny of weights on our luggages."
Pros: "Everything was almost perfect."
Cons: "Update your movie list."
Pros: "Leaving the aircraft."
Cons: "As far as I'm concerned, this is the worst airline I've ever flown. We got stuck with $350 in baggage fees, because a clause stating that we were not allowed a check-in bag was buried in the fine print for our ticket purchase. The website was not working prior to our return flight, and if it had worked, we would have been able to get at least a discount on this outrageous fee. But , despite this, (we took a screenshot) the counter staff in Abu Dhabi would not give us the discount. A baggage fee for $350 dollars for one bag? There is word for this. Thievery."
Cons: "Seats and leg space were tight. Also the air conditioning was so cold that most people had the blankets throughout the journey. They ran out of non veg meals. The same happened on the flifht from dallas to a bu dhabi"
Pros: "Seating was comfortable. Plane arrived on schedule."
Cons: "Shambolic boarding process # Surly Cabin Crew + very slow meal/drink service# Very uncomfortable seats # Inedible food in Economy Class # In-Flight entertainment very limited # Lastly, disgusting state of hygiene in the Toilets! AVOID ETIHAD AT ALL COSTS!"
Pros: "They had to delay the flight for those who were arriving from Durban because of the delayed flight."
Pros: "Timing were good"
Cons: "Crew UPLESENT AND UPSET TRIED TO BE UNHELPFUL Diappointed on staff Food was bad. Should give people smaller options but provide something edible"
Pros: "Really nice crew and helpful. Food excellent"
Cons: "Older plane and a bit cramped for a longer flight"
Pros: "Cabin crew were cheerful n helpful"
Pros: "The check-in staff in South Africa were exceptionally pleasant, the food and entertainment were good."
Cons: "The seats were very narrow with little leg-room on the JHB to Abu Dhabi leg of the flight - and I'm a short person."
Pros: "All ground staff and flight crew were welcoming , professional and helpful. The seats, trays, and screens were clean. The flight crew kept the restrooms clean, which can be quite a task on long flights. If Etihad is an option in my future travels, I will likely prefer them over other carriers."
Pros: "The planes are comfortable and the crew are all very nice and helpful! I had not read the carry-on baggage restrictions well and my bag ended up being just a little too big so it had to be checked. Although it wasn't a good situation for me, it was my fault and I appreciate that you hold to your policy!"
Pros: "Well mannered behaviour of all staff on board"
Cons: "No staff officers to assist people like me who came on wheel chair. I was in the queaue for nearly 2 hours, Some of the counters were not manned at all."
Pros: "Was impressed with the entertainment, informative and comfortable"
Cons: "It is imperative that the crew insures that the safety measures and instructions are adhered to... But I must say it wasn't so... For instance a passenger in my ile was busy on the phone while we were preparing for for take off... And he wasn't the only one... Unfortunetly... Safety before all... Thank you... Will fly with you again..."
Pros: "Good food and vegetarian options"
Cons: "Not very good movie options"
Cons: "I had one piece of checkin baggage. surprise surprise it was misplaced and finally delivered to my house, 10 hours after my arrival to the destination"
Pros: "Everything ran smoothly!! People are very friendly and staff were amazing!"
Cons: "Can't fault it!!"
Cons: "One of the flights ran out of blankets. It was freezing in the cabin"
Cons: "Awful crew it was. They were non co operative to us."
Pros: "I was upgraded to business class, so the flight was smooth and amazing. This gesture was really a class act, I'm staying with Etihad for life!"
Pros: "Food was OK."
Cons: "The first class seat was very uncomfortable. The service was sporatic. Didn't check our water supply and took away my glass while I was asleep."
Pros: "I didn't like baggage handling. Took too long (over 1 hour 15 mins) to get bags onto conveyor belt."
Pros: "Service was efficient though the there were not that many movies available & after I realized that my television screen would not stay up because I was sitting in front of the exit door, I tried listening to the music but my head set was broken too! The stewards were trying to finish picking up the snack & clean up so there was less than an hour left I decided not to bother them further."
Cons: "As far as the snack that was served,it was a dry roll with little bit of cheese in it . My daughter & I both did not take an other bite and put the rest of it back in the bag!"
Pros: "The food was pretty good for airline meals. We really made good use of the entertainment system which had many great movies and a kids interactive touchscreen. This entertainment system made the flight! Boarding was quick and easy and the ammenty packagfes (eye covers headphones socks ear plugs etc.) and a kids activity book was also great."
Pros: "Meal was good"
Cons: "Was charged USD 350 for one overweight bag. Asked Etihad beforehand if I could use a 72 transit visa to enter china on my current itenary. They said it was fine. I was stopped at the gatein Seoul by Asians who refused to board me on the plane because my itenary was incorrect. Will never fly either of these airlines again, and am currently seeking repayment for my unintended 4 day stay in Seoul"
Cons: "Plane was not maintained at a comfortable temperature. It was just downright hot! But that was our experience with all our Etihad flights. Planes are not maintained at comfortable temperatures. Food was awful - boiled chicken taste While handing out sandwiches and drinks stewardess just gave my husband whatever I asked for without checking with him. Many times he was overlooked by the stewardesses on either side as he was in a middle seat. I did not see a single onboard crew crack a smile, robotic service. Not impressed with my first Etihad experience."
Pros: "Service and comfort"
Cons: "Everything was great ... no complains"
Pros: "First time on Etihad. Would definitely fly them again if possible"
Pros: "Flight took off on time and arrived early. This is so important when we have connecting flights that are about one hour away from arrival time."
Cons: "There was nothing not to like. Great service"
Pros: "Flight was comfortable and the staff was attentive and friendly. The food was goiod and the seat spacious and comfortable."
Cons: "Boarding was chaos in Abu Dhabi. Business class passengers were not given priority boarding and were forced to stand in long ques in the heat and to be squeezed into a bus with all the others. This happened both in my outbound and return flights. This meant queing in the heat out on the tarmac with the economy passengers."
Business class was regular seat with nobody sitting next to you. Wouldn’t book business for such a flight. No entertainment.
Seat 5A could not lie flat!
Cons: "Flight keft 35 min kate and boarfing was very slow and disorganized"
Cons: "The app and trying to find boarding details prior."
Pros: "too crowded , not organised enough"
Cons: "Delays is Boarding No food and beverages"
Pros: "There's nothing much to like. You're lucky if you have a nice crew which was the case. It's extremely expensive for a low-cost airline who pretends to be a full service airlines because they have a "business class" cabin. Seats are ok. Same as LH or LX"
Cons: "Be like Swiss or Lufthansa. Charge less and give free water and snacks"
Pros: "Nice crew"
Cons: "economy seats...Space!"
Pros: "Best Econ service for a long time.Beats the Comp hands down."
Pros: "3-3-3 layout in economy on the United 777 I was on meant I wasn't cramped for space. WiFi worked well for a significant amount of the time I used it."
Cons: "Food was typical economy class fare."
Cons: "It was very cold they need to lower the temperature."
Pros: "flight was awesome"
Cons: "the only thing i dislike about etihad airlines is they didn’t provide me accommodation for 19 hours long stay over ..! even i met one of the lay incharge of etihad she told me that it’s your problem you have to look out for ...she didn’t help me at all"
Pros: "The plane was clean and seats were comfortable considering 2.5. hour flight; all crew members were nice and friendly; there was some food available for purchase but we didn't buy it since we ate at the airport before the flight. I would definitely fly again."
Cons: "no TV or other entertainment options so make sure to bring your own device or a book."
Pros: "Nothing really"
Cons: "Late boarding, had to check the bag, had to wait forever when landed in the plane"
Pros: "We were delayed boarding slightly, delayed sat on a steaming gate shuttle then sat on the tarmac for a couple of hours while storms passed. But the crew gave regular updates, provided food and water, allowed us to walk about. It was as plesent as such a situation could be."
Pros: "I don't think I liked anything about Brussels Airlines, compared to British Airways or American Airlines. The reason why I booked on Brussels Airlines was because American Airlines will only allow my family to check in luggage when we travelled to Accra in 2016. On our return flight on British Airways, we were allowed to check in bags and not 1"
Cons: "The flight was delayed and seating arrangements for my family was not well done."
Pros: "Nice crew, old equipment"
Cons: "All food for purchase. Not even complimentary nuts. All drinks are for purchase. Including water!!! 4 hours flight not a glass of water unless you pay 3 euro. No entertainment. No USB or electric outlets. Thanks for not charging for use of bathroom."
Cons: "no information on the board about delay and gate change"
Cons: "They change my flight, and I had no kosher food in the other one"
Pros: "Everything was perfect, highly recommended"
Pros: "Punctual, clean plane, friendly service"
Cons: "Everything was as expected. Full flight!"
Cons: "Flight delayed and waited over an hour at baagage claim .no one to speak to or help. Worker at baggage claim sitting on phone ."
Pros: "I was happy to see that I had a huge amount of leg room on both of the flight legs! - Very comfortable"
Pros: "Smooth flight Pleasant staff Smooth boarding process"
Cons: "Super late due to poor management of runway construction in Brussels No entertainment in the cabin"
Pros: "They had a funny safety video"
Cons: "The flight was delayed by an hour. Not only did this mean that I didn't have a chance to rest in Hamburg, it also meant that I had to sprint to get my connecting flight which was on the other side of a huge U shaped airport."
Pros: "No frills quick boarding and helpful attendants, great English. Don't spill drinks on you unlike certain airlines (looking at you Air France) Decent in-flight entertainment system and comfortable plane (well, as far as you can get in an economy) Basically everything related to the actual flight was great."
Cons: "The fish entree was oversalted, but maybe that's how they eat fish in Belgium. In general airplane food took a huge nosedive in the last 10 years, so I'm not surprised."
Cons: "the cabin crew refused to serve any drinks until they served food and they were only serving front to rear, rather than front & rear to middle. as i was sat right at the rear of the plane it meant i didn't get anything to drink for 30-40 minutes. i thought delta were poor on that front but these guys were ridiculous. as for the food: i don't expect much from airlines but i don't consider cake & toblerone to make a breakfast, even if it was served with orange juice."
Pros: "Nice equip and staff, comfortable and on-time"
Cons: "Veg meal requested but not processed."
Pros: "Check -in - very friendly staff Airport in Brussels was easy for making connection"
Cons: "The food was at extra cost - and pretty expensive. Not even water was offered free of charge. Was surprised that the food was on sale - nothing was said about it in advance."
Pros: "Nice to get a snack on such a short flight. I enjoy travelling on the small E145. Small plane means fast boarding and deboarding. Also it's great to have a seat to oneself - both window and aisle!"
Pros: "Good movies , decent food"
Cons: "Boarding took forever and cause a departure delayed of 1 hour."
Pros: "the cabin crew was wonderful. We were delayed by half hour on board they kept us informed and the service was excellent"
Cons: "I lost whole lot of items from my suitcase when it left behind at my arrival to Liberia. I never said any because it was Africa and I knew. I would never get those stuff back. I am disappointed"
Pros: "pleasant fight..."
Cons: "long flight (it was far through no fault of Brussels Airline"
Pros: "great flight... great experience"
Cons: "...the girl in my row threw up in secret during landing"
Pros: "SN (Brussels Airlines) took on them to organize a flight via Lufthansa. this as soon as they had the info about the strike,."
Cons: "remained cancelled! Olympic did not bother to help or communicate. it was a flight operated by Olympic !"
Pros: "Leg room seemed above average. Food was very good."
Cons: "Having games on the monitor is not a good idea because people are constantly pushing on your headrest!"
Cons: "Old plane. Seats couldn't be adjusted. Had to take a bus to board the plane."
Pros: "I've love Kayak for many years. Booked my ticket directly with Kayak this year. Great service with timely travel updates. First time flying Brussels Airlines. Great planes, wonderful staff and service. Would absolutely recommend Thank you"
Cons: "The plane was delayed. The service was poor. My bag was lost. Will not fly brussels airlines again."
Pros: "Very old planes No entertainment Very nice stewardess"
Pros: "As far as flying goes the crew where very professional, pleasant and helpful. Honestly, I did not interact with them much but they seemed to all get along well and do their work happily and efficiently. They managed a large multi cultural flight well which is likely no easy job!"
Cons: "Seats: Why is that head rest attachment on the seat? It's AWFUL! It forces your neck in a very bad position. You have to be tall to use it properly. There should be a way to remove it for those of us too short to use it as it was meant to be used. The food on this flight was not the worst I have ever had but it certainly was not goo either. Two rice dishes...why? Boarding seemed to be slow and a bit unorganized. Why not board by seat zones?"
Pros: "I pay for my sandwich and they refused to warm it up!!! Food disgusting ! Uncomfortable flight!!Nothing!!!!!! Seats are uncomfortable ! No space for leg"
Cons: "I pay for my sandwich and they refused to warm it up!!! Food disgusting ! Uncomfortable flight!!"
Pros: "Good crew."
Cons: "3 hour flight to Athens would have been much better if they at least offered water at no charge!"
Cons: "Very poor management of flight changes with Brussels Airport being closed. We had to book a whole new flight and are fighting to get refunds for the flights that eventually didn't even happen."
Pros: "I fly United all the time and they do a great job! I specially love their Economy Plus seating option for Milage Plus customers. There is so much let room! Really make the difference on long flights."
Pros: "The selection of movies was absolutely the highlight. Including a gratis beer or wine with dinner was a nice touch too, and this was actually a United alliance flight!"
Cons: "Business class seats were like economy just no one in middle seat. not very comfortable. no entertainment system at all."