I was very disappointed about how a canceled flight was handled. The was canceled on their behalf and I had to pay a higher price coming back home.
Pros: "Short flight"
Cons: "Being on time"
Cons: "It took around 15 minutes for airplane to park and I was very near to loose my second flight, if my second flight had not delayed I would have loose it totally."
Pros: "our seats were bulkhead seat due to my mother cannot walk so we were told to move back and that was seriously horrible we had paid extra for the bulk seat and it was neglected."
Cons: "our seats were bulkhead seat due to my mother cannot walk so we were told to move back and that was seriously horrible we had paid extra for the bulk seat and it was neglected."
Cons: "The stewardess not very nice"
Pros: "Everything...the food was delicious, the staff was gracious and always went the extra mile."
Pros: "Food was excellent! And plenty of it"
Cons: "Temperature way too warm"
Cons: "Connecting flight From plane to the gates"
Pros: "Sleeping accommodations, storage, crew attentiveness in business class was outstanding. 5he business lounge in Istanbul was the best ever. Great airline."
Pros: "Service food timely departure"
Cons: "Nothing to dislike"
Cons: "While seated in the plane we saw our second suit case. We called the stewerd and advised him of our observation and he promised to check with his supervisors; he came back and confirmed that all is under control. Arrived Bordeaux and the luggage didn’t. It took two days to get the suitcase and it took hours of follow up and the airport agent kept giving false excuses. At the end we drove to the airport and picked it up ourselves. Of course at the airport we listened to more trash."
Pros: "Great food"
Cons: "More alcohol choices"
Cons: "the flight it was on time and the personal on the board it was very nice"
Pros: "Inflight service was good."
Cons: "Seat was a little uncomfy"
Cons: "After bus arrived at steps kept on it 20 mins. 2 more buses arrived in this time. Still wait. Then let out all at once. Massive queues to board. Poeple not dressed for this. Poor babies crying Maybe 15 mins waiting in 2am cold on tarmac."
Pros: "Crew is amazing food is good plane is clean and comfortable"
Pros: "Everything went well"
Cons: "One of my luggage is still missing"
Pros: "The food and the crew were excellent"
Cons: "The flight was almost full. I was assigned an aile seat at row 37. My seat did not recline- because there is a wall behind it - howevera the window seat had a small recline. The seat in front of me when reclined left an unusually small space in front of my face. I was very uncomfortable. I'm a small person weighs 145 lb. this was my fourth flight with Turkish Airlines and was the worst. My wife next to me in the middle seat was fortunate that the passenger in front of her did not recline her seat."
Pros: "Good food, comfortable seat, good timing."
Cons: "Some confusion amongst passengers about their seating."
Pros: "Everything is perfect."
Cons: "The 2 flights were delayed, I went to my work late Both bags were broken"
Pros: "Vegetarian options available"
Cons: "Long delay"
Pros: "No delays Courtesy of crew Very pleasant fly"
Pros: "Great service and polite staff."
Cons: "Didn't make any announcements as the time was getting closer to board. Passengers had to hover around counter and strain to hear. It all worked out well, though!"
Cons: "Food was dried out and tasteless"
Pros: "Great entertainment system and tasty food!"
Pros: "As above"
Cons: "As above"
Pros: "I used the prime lounge in Istanbul and when it was time to go, I was able to practically walk on the plane without any wait. The seats were comfy and didn't have a ton of legroom but it wasn't bad. The staff we're friendly and helpful. The in-flight entertainment had a pretty impressive selection and had one of the best-designed interfaces I've seen so far (and I've ridden a variety of airlines). Last and most important, the food was hands down the BEST I've had on a plane. Turkish is killing it, they're my new go-to airline!"
Cons: "I really can't complain about anything, even if I try! Maybe the touch screen sensitivity on the entertainment console seemed a little off, but that's just nitpicking"
Pros: "Best air entertainment I have ever experienced."
Cons: "Boarding was very long. My flight got canceled and rescheduled. On my first flight I had made a reservation for an isle sit, and when my flight got reschedules no reservation was made and I ended up getting a middle sit, which is very uncomfortable for me."
Pros: "boarding was on time, flight was faster than expected food was excellent crew were nice. everything has gone smooth and well"
Cons: "leg room was not enough to sit comfortable."
Pros: "Food is always great on Turkish airlines. Entertainment was also great."
Cons: "My flight experience was ruined because TK02 flight was significantly delayed to Istanbul and therefore 25 oassengers did not make it to their flights. The way crew handled this was terrible, they did not care at all! We ended up all waiting for 9 hour at Ataturk Airport."
Cons: "Leg space a nighrmare!! Was uncomfortable for all the 13 hrs of the flight. Terrible experience"
Pros: "It was a 12 or 13 hour flight and except for sitting too much we were never uncomfortable. The service level made me think we were back in the 80's. Hot towels, attentive service, tons of food and free drinks. There was actually one meal that we would have eaten even if it wasn't on a plane. They gave out full size blankets and pretty fluffy pillows. (I bring our own anymore, because you never know if you will get one on most airlines, and if you do they're usually useless). Their entertainment system was amazing. We caught up on all the recently released movies that we've wanted to see for FREE! If only Netflix had this quality of movie offerings. They had fresh flowers in the huge bathrooms. It's that type of attention to detail you just really don't see anymore."
Cons: "Can't think of a thing that could actually be changed."
Pros: "Service when it was done"
Cons: "Infrequent service Crowded Entertainment system bad"
Pros: "Still able to rest & crew very nice and helpful"
Pros: "Movie selection was good"
Cons: "Staff was incredibly rude. There was no last call made for the bathrooms, I'm 6 1/2 months pregnant, before they announce our descent I get up to pee. I get yelled at. I sit down, 10 minutes later the guy comes up to me and asks me if I really need to go. I said of course. He opened the bathroom for me and as soon as I sit to pee a girl is knocking bloody murder telling me they're going to land the plane and I'm taking to long. I had been in there all of 30 seconds. I finished quickly and returned to my seat. We didn't land for another 30 minutes. Worst service EVER!"
Pros: "food, enterttainment"
Cons: "too small legroom"
Pros: "Food was really good. Enjoyed every bit of it. Flight was on time."
Cons: "The Crew could have been more friendly, I was disappointed by the service of the crew."
Pros: "Food was good"
Cons: "Crew members keep forgetting when I asked to bring some water. I asked 3 times."
Cons: "Two hours late leaving Sofia."
Cons: "The service is slow and flight crew do not go out of their way to connect or provide extra service. In fact they"
Pros: "Not one thing"
Cons: "The steward and stewardesses Failed to control two drunk passengers who made the flight a nightmare for us all. The servers gave them five double whiskeys and then wondered why they were cursing and yelling - unbelievably unpleasant"
Pros: "The crew. Loved them !"
Pros: "Easy journey, not too much delay. Service very nice"
Cons: "Seat very narrrow for leg"
Cons: "4 HR ground hold only partially made up for with faster flight time"
Pros: "Great movie choices and food"
Cons: "People were screaming because of turbulence and we got zero communication from staff. Terrible on and off boarding. Worst terminal."
Both flights were delayed by at least 1 hour which was discouraging. The boarding process was random and very chaotic.
Thieves. Took my money. Cancelled the flights and now not giving it back.
All and all it was an easy flight. We were in business class. Strangely, while we were offered some food which we did not want, we were never offered anything to drink including water. The boarding process was a bit chaotic. Everyone had to identify there bags at the plane as a safety precaution which was fine. But the communications about this was non existent. Israel has a very strict protocol for entry. There is an entry form that must be filled in and then, if everything is ok, you get an e-mail approval that you must show to the airline. Instead of asking for this they asked to see our “green passport” which is only a document to be used in Israel. Luckily, we had copies of ours. All of this is not significant. As someone that lives in Israel but love Egypt, I am so happy that we have direct flights now.
Flight delayed about 45 minutes. Notifications within SSH airport were virtually nonexistent. Had to recognize on our own that our gate was flipped with the next one over. No visible signage changes, no announcements (that we could hear), and both planes boarded simultaneously. Confusing, but we figured it out. Otherwise all was fine.
Pros: "The crew were nice"
Cons: "The only thing the luggage’s takes too much time 🙁☹️"
Cons: "They won’t allow me to fly"
Pros: "We left on time, flight was smooth!"
Cons: "No problems, everything was fine."
Cons: "It was really nice and comfortable trip"
Pros: "Crew was super friendly and helpful!!"
Cons: "I didn’t really like the available movies"
Cons: "1. Delay in takeoff for more than 45 minutes 2. There is no screen to display movies"
Cons: "Layover time too short so a small flight delay resulted in a missed connection. No entertainment system on board, seats very small, food bad and disembarking was very slow."
Pros: "The crew were very friendly"
Cons: "The airplane was too old and uncomfortable"
Cons: "1 1/2 hour delay out of EBB meant missing the connecting flight -- not uncommon apparently. No one was available at the transfer desk in Cairo for over an hour. The alternative through Rome & onwards put us into Munich in late evening."
Pros: "The best trip in everything"
Pros: "Crew were nice"
Cons: "Food can be better"
Cons: "Im still not st my destination due to delays of the airline"
Pros: "Short trip ..very good pilot , landing was smooth, as well as the take off."
Cons: "Entertainment programs was so poor .."
Cons: "My luggage is delayed for the third day now. I am on vacation but stressed without access to personal items and non stop calls to Royal jordanian that handles egypt air matters in amman"
Pros: "Fast security queue Quick Boarding Luggage claim was quick"
Cons: "In flight entertainment very poor"
Cons: "The problem of unavailable variety of food at the plane"
Cons: "Take off on time. Seats are not comfortable."
Pros: "Crew was friendly and spoke English."
Cons: "The crew left the meal trays for a long time after serving. It made it difficult for people to get up and go to the bathroom for example."
Pros: "Timely take off"
Cons: "No individual movies"
Pros: "The way for crew very nice."
Cons: "There is nothing can mention.."
Pros: "Fast and efficient."
Cons: "Prices should be lowered and more direct flights from EWR airport."
Pros: "Better than expected. Was as good as American , Delta, United. Not quite to the level of Aerlingus, Lufthansa, Emirates."
Cons: "Stewards did a good job but were not engaging with the passengers. Not as friendly as could be. We would definitely fly Air Egypt again"
Cons: "The aircondition was not working since the very begining for 4 hours and even after was not fully cooling. It was hot"
Pros: "Direct flight, no other flights can do that."
Cons: "Air condition in airplane and Cairo airport was no good"
Cons: "Worst experience ever . Haven’t got the flight"
Pros: "Crew was very polite"
Cons: "Checkin was disorganised"
Pros: "The Egypt Air personnel were all outstanding. From Check-In through-out the flight, they were pleasant and helpful and professional."
Cons: "For this trip, there were no individual screens. All customers had to watch the same movies for a 5 hour trip."
Cons: "I complain to the manager and he doesn’t do anything about how the customer service treat us And if you know the manager you don’t charge for extra luggage - and if you don’t know him you charge for anything extra"
Cons: "People were smoking on the plane. How is that still a thing?! There were no smoking signs and yet the crew did nothing to stop them. Absolutely horrible flight."
Pros: "Comfortable trip"
Cons: "Hot food not great"
Pros: "The people, the food, the culture."
Pros: "The crew whas nice but smill od airplane whas very bad"
Cons: "Upgrade the airplanes"
Pros: "Good food selection, Good entertainment selection. Arrived on time."
Cons: "Lack of attention of flight attendants. Children running around without parental supervision and flight attendants ignoring this for 12 hours is irritating. Garbage all over the plane during the flight, mostly due to passengers. Having to x-ray your bags 5times, and stopped 8times to check my ticket before boarding."
Pros: "Crew was lovely"
Cons: "It was all fine"
Cons: "Please note the wrong gate was included on our ticket and announced shortly before the flight so passengers had to run from half way across the airport. Then there were two flights announced for the same gate even though the Baghdad flight was over an hour later. Therefore the gate was jam packed and passengers flying to Amman were unable to access the gate. In all it was complete chaos easily avoided by making sure to correctly identify gates (or leave blank) on tickets and to announce the second flight AFTER the first flight concluded boarding!"
Pros: "Pilots are very cleaver and professional in taking off, landing and flying. Crew are very warm and caring Both China & Cairo Airports's operation was very fast and good."
Cons: "For more than 10 hours' flying, would expect far better plane with newer seats and more toilets !! same like they fly between Cairo and London and Dubai (777 etc ..) Also the fish was not tasty at all"
Pros: "Everything was fantastic"
Pros: "For a short hour flight, i say it was just fine, not really enough time for a movie or anything so it makes sense not to have a TV with every seat, and it is no big deal. i slept the whole way and didnt even realize we took off or landed. could be more comfortable but again i was able to sleep the whole way without a problem"
Pros: "It is the first time ever..... I rated anything perfect but this time is an exception ...."
Cons: "Nothing.... ouch it hurts to say this"
Pros: "Very efficient and comfortable flight. Was right on time and crew and ground personnel were very polite and friendly. Would highly recommend and will fly with them again in the future"