It's getting to the point in life that a flight in coach in those little seats for 9 to 15 hours is just too cramped. This was a packed flight with nearly every center seat taken. Good for Qatar airlines, which is a terrific airline, but its tough to ride in those little seats on long-haul flights
Qatar is undoubtedly the best airline in the world. Very impressed with their all around service and customer care.
The airport staff of Qatar airlines was UNFRIENDLY and UNHELPFUL. They all acted like we were bothering them. They gave no help in moving from one station to another. In general they gave an extremely bad first impression of Qatar airlines!!
Pros: "I would have appreciated that with ALL required paperwork, my stay at check in point would have lasted a little less than two hours I spent standing and waiting for a feedback."
Cons: "Updating clients and offering a seat if it’s a long wait could have improved the situation. It is on reception that the business gets its impression. Thanks."
Pros: "Yes, Crew was amazing and timing was perfect."
Cons: "Excellent performance"
Pros: "Everything great!"
Pros: "Crew was great. They made up for mistakes in a positive and amenable way."
Cons: "Flight was late. There was no communication about it. The flight from Joburg to Doha was late, therefore I missed my connection. The delay was not officially communicated to any of the passengers — no announcements made, no representatives to talk to at the gate — until well past the time that we should have been in the air. It was distressing."
Pros: "The crew was very attentive and professional"
Cons: "Food wasn't great"
Pros: "Crew is amazing"
Cons: "The Entertainment screen wasn’t working"
Pros: "Clean, modern planes, on time, good service amd team."
Cons: "If they bump me up to First or Business class.... :p"
Pros: "Great crew and food. Nice economy class."
Pros: "Friendly Crew, good entertainment possibilites."
Cons: "Everything has a plastic holding purse."
Pros: "Nice crew, 1 hr free WiFi"
Cons: "Significant delay on jetway, temps uncomfortable,"
Pros: "Nothing special"
Cons: "I found my seat a bit uncomfortable for this leg of the jurney"
Pros: "Arrived early in Budapest. Good leg room."
Cons: "Not enough toilets for length of flight and number of passengers! Always a long queue. Long bus journey from terminal to plane."
Pros: "The service of the cabin was great!"
Cons: "The food was not of the quality I would have expected from the expectation created by the airlines marketing. We boarded close to a full hour later than scheduled and the boarding process was very slow."
Cons: "Did not make this flight."
Pros: "decent leg room. the staff was accommodating"
Cons: "the brea was har. some of the food was overheated thus making it hard to eat"
Pros: "Fantastic service, very friendly staff who are always happy to help"
Cons: "Should have internet free of charge in flight"
Cons: "Organization of the boarding"
Pros: "I was surprised with the quality of gluten free meals served for me, it was well organised and taken care of where I never had to wait. My flight schedules were changed few days before departure by Qatar Airways, but only thing I had to do was to confirm that I have noted, my seats and all the rest of details intact, excellent."
Cons: "The change of my flight schedule for the entire journey was done without giving me any options (departure flights from origin and return). It would have caused me inconvenience if the change of time does not allow me to adjust my plans."
Pros: "Great flight. Everything was good. The only very small issue is hey offer WiFi but even if you pay the allocation of data make you feel like you living in the 1990. 10 meg free and 300 meg for a whole flight is a complete joke, especially for USD 30. They could manage protocols but give a reasonable service."
Pros: "Qatar is a reliable airline."
Cons: "No matter how many times I have traveled with Qatar (5 international flights in the last year); I still do not receive any benefits such a priority boarding or upgrades."
Pros: "The service from check-in till landing was on the ball and superb. They were friendly and eager to assist with everything. They have the latest movies and shows to watch on their in-flight entertainment."
Pros: "great crew and food."
Cons: "being charged excess baggage when one suitcase weigh under weight. Having to wait at the terminal for a hour and a half because of bad weather -- not the pilot's fault"
Pros: "The plane from Johannesburg to Doha was Fine but not as wonderful and comfortable As flight from Doha to Chicago"
Cons: "They lost my bag and that’s disappointing considering I have my bank account details in that bag. Very disappointed by this"
Pros: "Comfort of the seat/bed"
Pros: "I was actually impressed with the entertainment selection :)"
Cons: "The economy seats are just unfortunately not a place you can get comfortable enough to sleep. On 14 hour flights one hopes to sleep."
Pros: "Food and entertainment"
Cons: "Hard cushioning and narrow seats on the 787"
Pros: "Good in-flight service"
Cons: "Cramped seats"
Pros: "In general the crew was very nice."
Cons: "The dreamliner is a little tight in relation to the B777. The Kosher meals very all the same for breakfast lunch and snack"
Cons: "1. rude staff - i stood in Jburg at the counter for 13 minutes (i checked my clock) while 8 staff ladies spoke among themselves in a myriad of languages. FINALLY one lady asked if i had been helped! I said no and she was clearly less than thrilled to be the one to help with my question. i literally just wanted to ask if my seat assignment was a window, middle or aisle, but it was like i was the bane of her existence and i interrupted their social hour. On my outbound flight (ORD to DOH) I also watched three staff members be beyond rude to guest after guest at the check in counter regarding baggage when they came forward to "re check-in" which was a new requirement for most people. There was a lot of general confusion on behalf of the consumers and the staff was NOT the least bit patient or helpful in explaining what they needed from us or why this flight had different procedures than normal. I still don't know why they were so fussy about baggage and made everyone re check in at the gate in fact. And they didnt do it to my baggage so i have no idea why they were so rude to some and completely left others alone. (didn't seem to have to do with size, carrying of electronics, i don't know?) 2. the physical flight - you changed my original flight time to something that was REALLY close for my connection from DOH to CDG, so you instead bumped me to a later flight without consulting me. it would have caused me to miss a connection flight I booked separately through EasyJet from Pairs to my home airport BIQ. I had to figure that out on my own. RUSH through Doha to make my 35 min connection and barely was allowed to board my onward Paris flight by the Qatar gate staff which was only cutting it close as a result of YOUR changes! Yet i was treated like i was somehow "late" and wouldn't be able to board ??? Again incredibly rude staff. Subsequently you lost my luggage because the connection was too tight. i landed on Friday and it didn't catch up to me until Tuesday. Not one person has said sorry or offered any restitution. And this is honestly what upsets me the most. I doubt anyone even reads this. pathetic. I work for a travel club and since Monday (so in 4 days) I have actively reached out to 4 clients to cancel and re-booked their Qatar airways flight to another carrier to get them to Johannesburg. They will be doing the same safari experience I did, but I will NOT recommend and book my clients on Qatar after my experience."
Cons: "You canceled our flight in the last minute. we were starting our holidays and missed one day included the booking reservation. We didn't get any refund regarding this issue. On the other hand, i booked my special meal and never received it."
Pros: "The flight was on time, not full and the crew and the entertainment was excellent. Very happy with the experience of flying on Qatar Airways from Johannesburg to Miami."
Cons: "Everything was well, the food was good not great (even for airplane food) and the only other issue is it seemed like trash from our drinks and food services was picked up for quite a while or until we brought it to the flight attendants ourselves."
Pros: "landed safely"
Cons: "Had to claim bags at Doha and go through multiple security screenings to board connecting flight. At one point all the security was not functioning and we were packed up in lines. Barely had time to stop at the restroom before final security check where it was all so disorganized. After that check we were told that if we left we had to go through security again. Would have been nice to know that upfront. It was a madhouse going through that final security check and my husband's wallet was lost for a bit. No one really tried to help and we were told to move aside. Finally someone saw that it had fallen beside one of the counters. It was all horrible. Because of all this our 5 hour layover was a hassle with no time for food, etc. The whole airport experience was confusing and badly handled."
Pros: "Was not a pleasant flight"
Cons: "Basic onboard entertainment, even on business!Staff Could be more genuine!They handled the cabin baggage Like potato not helpful."
Pros: "Excellent in every way. Clearly a top tier airlines. I will choose Qatar Airlines at every opportunity."
Cons: "Kayak/priceline re-booked my flight for my sister and I from SAA to BA, but failed to completely reissue us tickets. When we checked in for the flight, we had no ticket for the first leg of the flight, but we had tickets for the remaining flights. We immediately called to fix this problem, but due to slow customer service, we weren't issued tickets in time and the flight left without us. We missed all remaining connecting flights and were forced to buy New tickets. Now we have to work with kayak/priceline to get all my money back due to their error. We came back a day later than expected and missed going back to work."
Pros: "I enjoyed the staff"
Cons: "The screens were old school and I HS a hard time getting it to work Also the sleep mask I received had sticky stuff all over it when I opened the package."
Pros: "Excellent Cabin Crews, Flights on time"
Cons: "Food is mediocre at best, comfort on 787 is terrible."
Cons: "They supposed to provide Wheel chair for my elderly mother in Law who had a foot fracture, was very hard /painful to walk. I confirmed the wheelchair option well advance before her travel date in Qatar Airways Web site. I got the confirmation also in the Qatar Airways Web site. I usually fly with my family as I have a big family with couple of children and elderly. I will never fly Qatar again, this was the 1st and the last fly with Qatar airways."
Cons: "The seat cussion on the airplane is to hard for a 5+ hours flight. Not enough food for vegans"
Cons: "Because of poor connection, arrived for flight 15 min. before departure. Gate agent wouldn't allow us to board and wouldn't help us rebook. Offered no help."
Pros: "Seat space. Stevice. Terminal."
Cons: "Attendant was rude and never really finished service, never remembered any requests and consistently skipped guests when providing food or drink service, cabin kept oscillating between either too hot or too cold."
Pros: "Perfect landing."
Cons: "My seat was too far from Toilet.."
Cons: "We took off in a terrible storm with lightning striking all around the plane. Very rough, lightning which scared the hell out of both me and my wife."
Pros: "A350 is a very comfortable plane. More legroom than Emirates. Big difference for long flights."
Cons: "Service could be faster (food, etc). Entertainment system did not work on some of the seats."
You have set and are maintaining excellent standards; keep it up!!!
I upgraded my seat to business class for $800 and then at checking at the gate charged an extra $200 for my luggage. Saw this happening to other passengers as well. Being charged extra too. I think business class should include the luggage. Another way the Swiss has their hand in your pocket. I was unhappy. Can’t leave my clothes behind!
Pros: "Not one thing about my experience."
Cons: "The alertness of the staff, the boarding process, the knowledge of the staff. Not breaking my luggage!"
Pros: "Staff was very friendly and loved the food."
Cons: "For economy class, nothing."
Pros: "The airline is top notch and treated you great like it should be."
Cons: "The sears where a little tight but not bad and the movie options were ok not great."
Pros: "The boarding process was easy"
Cons: "Some of the crew members were rude and inconsiderate - if you see that someone is sleeping, you don’t stand at their seat and lean on it and shake it while you’re waiting to give the security demo before take off."
Pros: "The crew was good, not amazing and the seats were adequate, not generous. The food was sppealing."
Cons: "The whole experience was positive."
Cons: "The seat bottom was very uncomfortable and made my bum sore the rest of the day."
Pros: "Lots of room on the flight, fresh warm bread, lots of water, nice cabin crew"
Cons: "How do I book a vegetarian meal??"
Pros: "Seat was comfortable, food was very good."
Pros: "flight was totally fine. Thanks to Swiss hotline, they could find my booking and send me the documents some hours before take off."
Cons: "Kayak has asked for my e-mail and phone number which I provided but never received any order confirmation. Finally it seemed that my flight was never booked. Unluckily Kayak did not forward my contact details to the other brookers in between and definitely not to Swiss. Never Kayak again."
Pros: "On time arrival"
Cons: "Boston -Zurich, the most uncomfortable seat possible. I am 5’2 and I barely fit.... Seats are way more comfortable on European flights."
Pros: "Enjoyed the surprisingly good vegetarian hot meal, wine, and chocolate! (And silverware) Said to us they cared for passengers and the environment. A much better overall experience than with United!"
Cons: "Plane did not have a place to switch to the other aisle without disturbing passengers or crew! You need to move a tad bit on such a long flight!"
Pros: "Everything! The cleanest aircraft I have ever been on, excellent crew, amazing breakfast!"
Cons: "Nothing, everything was superb"
Pros: "Nice self boarding"
Cons: "No big screen to communicate priority to boarding since I am deaf."
Pros: "Everything went smoothly on the rebooked flight the next day through Vienna to Newark USA. The flight on Austrian airlines was quite comfortable, good food and entertainment for the long flight. Boarding and deboarding all very smooth. Very helpful SWISS staff helped locate our luggage when we missed connecting flight the previous day."
Cons: "Thunderstorm at Zurich caused delay of our flight into Zurich, and we missed original connecting flight to USA. Many other travelers affected and there were no other flights that day. One wonders if they could have held the flight for one hour or so to allow everyone to make the flight. There was a huge line, 2-3 hours of waiting, at SWISS transfer desk to rebook. It took another 2 hours to locate our luggage. I believe SWISS were required by EU regs to provide overnight accommodations and meals. But the hotel was 30+ km from the airport and we were not confident we would have transport in the morning to make our rebooked flight. Because we could not take the chance already being delayed by a day, we booked an airport hotel at our own expense. Overall experience of the missed connection was negative based on the airline's (SWISS) procedures, but the individual SWISS staff helping us were all helpful and made extra effort to accommodate."
Pros: "Attendants were very courteous"
Cons: "Very little leg room Seats were quite uncomfortable"
Pros: "The food was quite good and the crew was perfectly friendly. The entertainment choices were useful on such a long flight."
Cons: "It was extremely warm on the flight; consequently, I was unable to sleep. This was my second overly warm Swiss Air flight. After numerous complaints on the first flight, the temperature was lowered, but the second flight remained warm."
Pros: "100% the best flight experience I've ever had flying. Wish I flew to Europe more so I could fly with Swiss more often. Thanks!"
Pros: "Everything was as accommodating as possible."
Pros: "The staff was courteous and effective. The pilots made up time after waiting for a few connecting passengers."
Cons: "The food was edible but not up to the usual Swiss Air standard."
Pros: "It was an amazing flight with an amazing service thank you United."
Cons: "Budapest airport crew is very slow. It took them 45 min to get the baggages out ."
Pros: "Nothing special"
Cons: "The business class seats were just like the economy class, not wider or extra space, only an empty seat in between, not worth the money. The first flight from Cairo to Zürich, no meal or snack was offered. Very disappointed in Swiss business class"
Pros: "Kind crew and a short flight"
Cons: "Snack choices too limited, but it was great that they even had them."
Pros: "Quiet, staff do not bother you. Seats are big enough to rest."
Cons: "Boarding and sitting takes a bit of time."
Pros: "I liked everything except my luggage"
Cons: "I did not like the way Beatice of Swiss Air in Zurich completely rushed me at the gate without trying to talk to Mr. Mueller at checkin 1. I told her that He had starte an ardious process in recovering my luggage. She visibly tried to rush me through the process and told me there was othing that could be done. It felt really ugly to be lied to right to my face, when she diditn try to connect with someone from her own staff who had tried alot of heard to work to help me rectify the luggage question. For all we know, my luggage was in Zuruch, and her actions impeded the luggage from getting onto my plane."
Pros: "It's swiss. everything works. always."
Cons: "i didn't like leaving switzerland. but stockholm isn't so bad. gate agent can be a bit more careful when letting pre-boards on - too many people flying to scandinavia do not seem to respect boarding priority."
Pros: "Good food, ice cream and free alcohol"
Pros: "The seats on Swiss' A330-300 are so comfortable in economy. Easy to find a good position to sleep in. Embrear from Zurich to Oslo is tighter, but food and service like in the old days! Bravo!"
Pros: "Staff & service were super nice & friendly. In this day & age that airline travel is getting really hectic, it was a breath of fresh air to see friendly & dedicated staff who clearly enjoy what they are doing."
Cons: "Can't think of anything"
Cons: "No priority boarding with my baby,had to complain that a lot of other passengers were going by us(while I was waiting with my baby asleep in her stroller and me being pregnant) so that the crew would let us go through to get in"
Pros: "Boarding was on time."
Cons: "Departed 20 minute late. The tv screen(one per 4 rows) was too small to see. I don't remember getting ear phones."
Pros: "Best airline I have ever flown"
Pros: "Food and service were good"
Cons: "Seats were terrible - way too small, too tight. No room for underseat placement of a backpack and feet. Sardine packing of economy passengers!"
Pros: "Crew; polite helpful and professional."
Cons: "Seating, and the pre booking process. The cost of endless add for a decent flight. Ex. buy a ticket but you didnt buy a seat, luggage, meals, wifi,"
Cons: "The security check point was frustrating. I was detained for :20 regarding my sealed duty free purchase.... Will not shop duty free again on a two-leg itinerary."
Cons: "Cervise was not so good was waiting almost 3 hours on check in"
Pros: "Food and entertainment"
Cons: "Service was poor - several of the staff seemed to be inexperienced and not very customer service oriented. The boarding process was chaotic at the gate - customs were there to check in but quite a few people were unaware (not many announcements). Also, the Economy boarding process wasn't clear and chaotic (i.e., not by row and you also didn't know when you could board. Also, the person in front of me kept reclining her seat and it went back too far. I didn't want to do the same to the person behind me so it was quite uncomfortable."
Pros: "All members of the crew were wonderful! The food was good and this time I could take advantage of free snacks and beverages, in addition to the ones frequently distributed to everybody. Last time I flew with Norwegian, and it was a shocking experience: the crew were rude and unrpofessional, everything extra, they even refused to serve water to a passenger... So, never again Norwegian--Swiss was a nice change and, in the end, I paid more or less the same :-)"
Cons: "Space is getting smaller and smaller; I would welcome a bigger selection of movies and games."
Pros: "The courteous and helpful crew. The food and snacks."
Cons: "The cramped seats and the poor leg room."
Pros: "The food was good and I enjoyed the Swiss chocolates."
Cons: "The Seats were real cramped and the entertainment system was outdated"
Pros: "Comfort of the flight ,very friendly staff"
Pros: "Smooth flight, friendly crew, nice food."
Cons: "I found it uncomfortable to watch TV/movies when the seat in front of me was pushed back - the screen was too close."
Pros: "Short flight was fine."
Cons: "meal choice run out very soon and I could not get what I wanted to get"
Cons: "My flight attendant was rude and condescending the entire flight. I don't appreciated being treated like a moron for asking someone to repeat a question."
Broke my luggage a little
Very poor customer service Airport staff has no compassion Hotel stay was worst ever in my life Very rude hotel staff No food provided during hotel stay Flight connected delayed for 6 hours on outbound flight and missed connection due to flight delay on inbound flight
Pros: "Entertainment was great!"
Cons: "The check-in was stressful and congested."
Cons: "Food is not great and the flight was delayed by an hour"
Pros: "Slept in the flight for 5 hours and my toddler did too , was quiet in the cabin and this is the only good thing"
Cons: "Boarding they kept me and couple othee guys like seeiously 5 staff people at the gate doing nothing and you ask anyone please help i want to tag my stroller so i can board ans go on boarding line, no response only one peeson will work. the rest of the four are completely useless, i eventually told my wife to board with our daughter so they have the time to sit and prepare food etc and pull things they will need durimg flight Andi waited on this last staff person at the gate until she gave me the tag to the stroller and boarded later First meal they said either fish or beaf meat balls, i like both and no problem, but the crew said no fish anymore so you you will take beaf, OK Luckily neither my wife or daughter ate it Because after I ate it, 3-4 hrs later, I had the worst stomach pain ever and was in pain the rest of the flight and the remaining of the day after we landed FYI I ate just crackers and like all bread sandwiches all morning and was completely fine- just the beaf meat balls either not cocked or remains of non good beaf and other things- horrible food"
Pros: "Care from the crew and consideration"
Pros: "The food was decent"
Cons: "Too crowded and hectic. Not enough leg room. (and I’m not even a tall person to begin with)"
Pros: "All around quality Airline..."
Cons: "Redundant security checks, even at the gate area!"
Pros: "flight departed Jhb on time and arrived in Istanbul a few mins earlier than scheduled"
Cons: "1.cabin temperature varied from cold to very warm 2.I asked the cabin crew for a blanket but they forgot about it 3.I ordered a whisky with ice - was given half a tot with 2 small blocks of ice 4.only one person was serving drinks and food on my aisle so it was very slow service (other aisle had 2 crew serving)"
Pros: "Boarding and arrival was on time."
Cons: "Crew unprofessional, gave my vegan sister a chicken sandwich, forgot to serve some guests, they were unpolite and inpatient."
Pros: "I've flown with Turkish airlines a few times and compared to other airlines they are amazing. Even on short distance flight (1 hour flights) the offer a sandwich and drinks. If there are delays the pilot explains what's happening instead of leaving us clueless."
Pros: "No complaints about the plane, staff etc and its probably no worse than any other airline"
Cons: "Long overnight flight in Economy Class, little legroom. As I am larger than average and find it hard to sleep on flights, the cramped conditions were extremely uncomfortable"
Pros: "Food was good"
Cons: "I had to wait until 9am when the counter for baggage registration was open. I arrived to Madrid from Lima at 5.30 am"
Pros: "I'm 6 ft 2. Legspace was adequate, and no silly boxes under the seats like other airlines that obstruct your feet. Great entertainment systems - modern, good selection. Food and staff excellent."
Cons: "Their online checkin systems could operate a bit more smoothly. At one point, I had to go in in person, because the online checkin site had an already past flight from their codeshare partner SAS showing up as the next flight, and I couldn't perform online checkin as a result."
Pros: "Safe arrival."
Cons: "Being denied of wine drinks after 2nd tm."
Cons: "Boarding time was supposed to be 19:10, we did not start to board until passed 20:00. Needless to say we were delayed. There was a woman at the counter,but there was no explanation given about the delay. Luckily it was the last leg of my journey and did not miss a connection flight,but being on an 11 hours flight just before, I was a little cranky. Overall I had a great experience."
Pros: "Everything was great."
Pros: "Food, boarding"
Cons: "Tight seats"
Pros: "Friendly crew"
Cons: "The issue of excess baggage. Would appreciate to buy on line before my flight so that I know how much to carry and also that I am covered before leaving home. Payment at the airport may be too costly as well as unreasonable. It's like a penalty for having excess luggage. This is the reason I prefer flying with EMIRATES because they afford me to but pay fir excess luggage before my departure. Planning ahead is key"
Pros: "Timing was perfect without any unnecessary delay in transfer. Crew is quite helpful and food was pretty good for Economy class as was the leg room and footrest. Entertainment was excellent."
Pros: "Vegetarian options available"
Cons: "Long delay"
Pros: "The flight was quite comfortable. We lucked out with only a partially filled flight leaving extra space to sleep. Service was friendly and the food was excellent! I was fed twice on my 9hour flight and once on my 4hour flight. Great in flight entertainment."
Cons: "No complaints."
Cons: "The tickets were booked on Turkish air but serviced by Air Canada. Neither company could change flights, check in or check me out of each other's systems. This caused most of my late night delays and struggles. Beware when using either or other online companies serving other vendors"
Pros: "All service, atention, food"
Cons: "We ran to the gate but we're turned away and spent 3 hours getting rebooked and to a hotel for the night."
Pros: "Thanks for the homemade cookies :)"
Pros: "Food and Crew"
Cons: "The fact that the boarding was by bus and not through a sleeve detracts from the process."
Pros: "easy check in"
Cons: "lack of leg room"
Pros: "It was great to be fed, especially a full meal, on such a short flight."
Cons: "They ran out of homemade lemonade with fresh mint before I got any."
Cons: "the kosher food was poor"
Pros: "Food is excellent, staff great."
Cons: "Not nearly enough leg room for an international flight!!"
Pros: "The crew was nice"
Cons: "Noisy..people up in the isle, drinking...just being laud."
Pros: "20 min delay. Boarding took too much time"
Pros: "Entertainment system is excellent, food is solid and plentiful."
Cons: "I've flown Turkish a few times before, and they're generally pretty good for the price. This trip was different. Despite Turkish Airlines policies outlined in their "Customer Rights," I received no notification that the flight was delayed 3 hours, and there was no notification at the JoBurg airport until you go to the counter to check in. JoBurg staff - which are Menzies third-party contractors, not Turkish staff - were disorganized, uncommunicative, and unhelpful. Only one person at the check in desk seemed to have authorization to make any changes, so all other agents were running back and forth to speak with him, and not communicating with passengers. It took over an hour to get clarity on the situation and rebook my connecting flight to Washington for a different flight 8 hours later. The only compensation offered was one meal voucher worth R100 (roughly $7). They would not even look at other Star Alliance flights for early arrival in Washington, and said they were not authorized to consider upgrading my ticket. When I called the Turkish customer service, they essentially said "What do you want us to do about it? You have to submit a formal complaint." Boarding was totally disorganized. In theory there are boarding groups, but after business class and all the high-ranking loyalty members, it's pretty much a mad rush. This seems to be the common practice for Turkish now. In general, Turkish has a great entertainment system on all their long-haul flights, with tons of movies - including very new releases - music, games, etc. They also provide complimentary kits with socks, slippers, eye mask, earplugs and dental kit, even for economy passengers. The meals are fairly good for airlines. However, legroom in economy isn't great. I'm 6'1", and had difficulty getting comfortable with my knees jammed into the back of the seat in front of me. On this particular flight, I was in row 18. The cabin crew were frantic, disorganized, and shouting to each other across passengers. One half of our row was served the meal, and the other half had to wait over 30 minutes to be served for some reason. By that time the vegetarian option was no longer available. Crew also had to run back and forth between service carts because they were frequently out of very common beverages (like sparkling water. And ice.), and on two occasions crew left a drawer from a cart full of trash sitting in the aisle. There were several times that crew ran carts into passengers - including once into my knee that was not in the aisle - and didn't even acknowledge doing so. They also stopped the carts in front of occupied lavatories, temporarily trapping passengers. So not terribly professional. While not specifically on this flight, the experience in Istanbul airport with Turkish Airlines' staff was awful. Zero interest in helping, rude and dismissive, and overall terrible."
Pros: "I left my iPad in the seat back of my previous flight to Istanbul and by the next morning they had my iPad to me and Hungary! Very professional!"
Pros: "Food and service were great. Plane was super clean and economy seats were very comfortable."
Cons: "The in-flight entertainment system didn't work on the way back."
Pros: "Friendly crew excellent food"
Pros: "The flight was fine, the crew courteous and everything was ok until I got to my destination."
Cons: "It turns out my checked luggage never made it to Budapest and the people at the airport did nothing to help with the fact that I had nothing on me because of that. They took my information to deliver the suitcase but since the luggage would not reach me for at least a week they did nothing to compensate for the fact that all I had on me were some books and my computer. I had to buy all new toiletries and since I am travelling for work basically had nothing to wear for my meetings. This was a really bad experience"
Pros: "Aircraft was new and clean, and the crew was both professional and friendly. The food was excellent and it was a surprise to be served a full lunch on a 2-hr flight in coach class. All in all a great experience."
Pros: "Turkish Airlines were a great surprise - everything was much better than expected. Highly recommend flying with them."
Cons: "Seat was very uncomfortable. Stiching placement is very bad and hurts. We had to turn back and switch plane after some technical issue. We landed in Budapest with more than 3 hrs delay."
Pros: "The planes were pretty comfortable, especially the first one. Even with the delays, there was overall a good turnaround time, though we still landed four hours late. The captain kept people from panicking, which was good."
Cons: "We had an engine failure during the first ten minutes or so of our flight that required us to turn around and head back to Istanbul, then wait for another plane, then reboard and try again. Our first flight was in the air an hour or so. Engine failure is always a concern - why was this issue not found during a routine maintenance check-up?"
Pros: "food, entertainment"
Cons: "too small legroom, waiting for the boarding in the Airport was crowded"
Pros: "Service and food was excellent"
Cons: "Cabin pressure was awful last 30 mins. My ears and teethical were killing me."
Pros: "On time departure and arrival. Seat back entertainment systems were quite good."
Cons: "Seats were a bit cramped. Meal was OK, not great."
There was already a group forming a line at zone 4 for a good 15mins and another group created another line just 5mins before boarding and the 1st group had to re-queue. A few of us voiced out to the floor crew but they did nothing. Earphones. Could be supplied first since the flight is suffisent for a movie.
Delayed flight, it is noticeable airplanes noticeable aged
Thumbs up for KLM crew, planes and Schiphol Airport, though short on staff and a little late everything went smooth, including the flight.
Nice steady flight, on time, enjoyed the complementary snack and drink. Good work KLM
They canceled our flights that went on anyway.
Cons: "Allow business passenger to use front bathroom."
Pros: "Klm's consistantly high standards in everything they do."
Pros: "Crew good and seat OK but not exceptional for business class"
Cons: "Food was average - main course could have been better. Range of movies ok but not great"
Pros: "Flight arrived on time"
Cons: "No food provided "due to a strike the previous day". Not sure why this would impact on providing a sandwich or snack particularly when champagne was still available for first class passengers."
Pros: "The aircraft"
Cons: "No overbooking next time!"
Cons: "I was seated next to the restroom, which is not a pleasant experience for an international flight."
Cons: "The KLM crew are always great serving and treating you. Well above many other airlines."
Pros: "The crew was amazing, flight on schedule and good entertainment."
Cons: "Space is just reasonable on a long flight, even if there's seats more spacious that you could choose if you pay more."
Pros: "The crew was great. The soecial meal request was hadled well despite oversight."
Cons: "Soecial meal request was made in advance but overlooked. Did not mind it so much as eating less is not a bad idea! To err is human."
Pros: "Onboard crew were nice and polite. Flight was on time (a rarity)."
Cons: "The boarding crew was rude and unpleasant, the plane was boiling hot."
Pros: "Crew were great"
Pros: "Very professional"
Cons: "Lost luggage"
Pros: "Nice staff and no delay"
Cons: "Instead of crisps maybe a bit of cheese or crackers"
Cons: "Head support for 6 feet plus people on seats would be good"
Pros: "Our flight was delayed in Bejing, than we loosed the booked flight of KLM. When we arrived in Amsterdam, we get the recheked in flight."
Pros: "the drinks"
Cons: "seat reservation. having to pay for luggage...."
Pros: "The space at my feet with the chair in front was a bit akward."
Cons: "Not being seated next to small kids. Perhaps they should have a separate section? ;-)"
Pros: "One crew member was very good but all were not very available or checking on people. I had a seat that I purchased and it was very hard to recline I only found out that it did if fact recline it the last hour to hour and a half of the trip! It was a difficult push back to get it to recline"
Cons: "If I knew how to recline my seat earlier. I did try several times"
Pros: "the crew was nice"
Cons: "Seat confort on long flights, leg rooms,"
Pros: "Best airline in the business quick efficient and outstanding service What else can you say"
Cons: "Having to change my seat to accommodate a rude belligerent passenger, who had taken my seat, refused to move until spoken to by steward. She then made my flight a nightmare, until I let her sit in my aisle seat. Even then she was not satisfied, she abused me the whole flight damaged the screen so I could not use it until the steward fixed it. Demanded that I except any and all alcohol to give to her to drink. When I am tea total she then continued to abuse me. I asked the steward to move me he just shrugged his shoulders and said there was nowhere else. This is definitely my the worst flight I have experienced."
Cons: "old screens and entertainment system leg room to small"
Pros: "The staff tried to help me when it was evident we would not arrive on time"
Cons: "The connecting flight is too short of a time. We were late out of LAX and I missed my connection and had to sit in airport for 5 hours. Missed my grandson’s third birthday party. Just made me sad as Travelled from far to try to make it."
Pros: "Everything was clean and well organized."
Cons: "The flight was delayed 1 1/2 hours."
Pros: "The seats seemed to have more space on this plane which was nice."
Cons: "It felt strange that the crew members completely skipped over me when serving lunch and drinks. At least something as basic as water should be given to all passengers."
Pros: "Everything was great! Crew incredible. They acknowledged my wife’s birthday and made her feel special. Food was ultra salubrious. Loved the big screen monitor."
Cons: "No complaints about anything."
Pros: "Decent meal (warm Pasta all'arrabbiata), nice little muffin for dessert and standard drinks (coffee & tea were a bonus, as they didn't serve any on a similar flight, from Barcelona to Amsterdam), friendly cabin crew."
Cons: "Poor timing - no reason for a 40 minute delay at take off (plane was fully boarded in time) Old aircraft, shabby, dirty and cramped seats. Coming from my connecting flight from Barcelona, I could clearly tell the different in the quality (and cleanliness) of the aircrafts."
Pros: "Premium economy service was good."
Cons: "Inexplicably, our preassigned seats were changed at checkin and we were put in bulkhead. This particular Boeing aircraft is pretty poorly designed. Especially the bulkhead in premium economy."
Cons: "Bit cramped for space"
Pros: "Only thing we liked was the fact that we were able to get onto our flight at all..."
Cons: "Was not informed that checking in online is the only way to secure a seat. So, regardless of whether you book your tickets 3 months in advance or the day before, you're not actually guaranteed a seat unless you check in online. We weren't told this until we were at the airport and checked in there that we might not be able to get our pre-booked in advance flight because of over-booking from KLM. We then had to wait and see if there were seats available when boarding. Luckily, there were, but we were not sat together. Not the greatest start to our first holiday together as a couple. We were told that if there weren't seats available, they'd pay for us to get to another airport to fly out, which would have meant a huge delay on the only time off we'd get together this year and have to rearrange our pre-booked and pre-paid living arrangements for the week. All because there wasn't a lot of emphasis on the need to check in online before hand. You'd think if someone checked in at the airport, that would be more of a guarantee that they'd be flying with you that day, but apparently not. Definitely not impressed or happy with this part of the KLM experience. This is the only company that we've had this problem with, they should make it clearer that it is essential to check in online."
Pros: "Just great crew."
Cons: "Not comfortable at all and will not book KLM again."
Pros: "The supplied pack of toothpaste/toothbrush"
Pros: "The sandwiches were simple yet just the right touch, on all four flights."
Pros: "Crew was friendly..business class seat was very comfortable and seemed wider than most Nice power outlets great entertainment system"
Cons: "Row 6 in business is after the first 5 rows and Galley and restroom. Very awkward"
Pros: "Eveything is well arranged"
Pros: "Flight crew on flight from Amsterdam to Cape Town were probably the most friendly and enthusiastic I've experienced and no, they were not all young. The plane was spotless throughout the flight. They were always coming around with water and juice and they genuinely seemed to care about all the passengers. The Flight back crew were just the opposite. More like the old lazy farts you get on the American carriers or BA or QF long haul. Whoo have been there for the long haul and should have stopped ages ago."
Cons: "The Entertainment images on the screens promoted Beauty and the Beast, Batman Lego movie but neither were on the system! Food quality was rubbish"
Pros: "Food and drink service"
Cons: "Boarding pass facility"
Pros: "Special treat for King's Day Friendly crew"
Cons: "15 min late boarding 30 min delay leaving the gate Very little leg room"
Cons: "I slept didn't have snack offered and no entertainment"
Cons: "Airlines had no record of our pets flying with. Missed our flight even though we were there over 3 hours prior. Ruined the last day of vacation. Now we are waiting for the promised help in Amsterdam. No one is here. No one knows anything. Feel like crying"
Cons: "seats on Jet air flight are very uncomfortable"
Pros: "Much more civilised for the same cost (or less) as the budget carriers. Proper food and drinks included as is the norm with international flights even though it's a very short haul."
Cons: "The stinky guy behind me, but that's not the airline's fault."
No complaints at all. The flight was terrific
Pros: "Crew was great and welcoming"
Cons: "Some features on screen did not work, also seat handle wasnt possible to lower"
Cons: "Things were very scratched"
Pros: "I got to my destination"
Cons: "Endless waiting and lost luggage. Excuse was unpredicted weather conditions. It was snowing in Finland so they had to clear the Ice from the planes.. Snowing in Finland? How uncommon is that during December? I think most of this is poor ground handling In Helsinki."
Pros: "The staff was great, helpful and polite. Seating was fantastic, exit row with our children together in front of us."
Cons: "We already had printed out tickets but it took over an hour and twenty minutes to check out bag. Additionally the flights departure was delayed by 25 minutes."
Cons: "Never made it to Chicago on original flight due to delays."
Pros: "Customer service and efficiency"
Cons: "The delay because of a software glitch"
Cons: "My luggage did not make it despite the long layover in Helsinki."
Pros: "Check- in to arrival was what I would expect from a flight. It was my first flight with Finnair and I will fly with this airline again."
Cons: "No complaints."
Pros: "Very nice staff. Probably one of the best flights"
Pros: "Great service on biz class, comfortable seat, quiet airplane (A350)."
Cons: "I liked it all."
Pros: "The airplane is great. So much leg space!"
Pros: "Friendliness of staff"
Cons: "My meal had rice that was severely undercooked. The audio quality on the entertainment system was very bad and no English subtitles were available for the majority of the movies."
Pros: "I was very satisfied by the flights by Finnair - kind personnel, good food, on time flights."
Cons: "Nice flight, nice crew"
Pros: "The stewardess was really sweet and funny! She was very accomodating even though there was high stress because the flight was late."
Cons: "The flight was 30 minutes late, which made it really hard on a few passengers, myself not included, who had transfers."
Pros: "Crew was pleasant and accommodating, Food was decent (for airline food). Delay in take off not fault of Finnair"
Cons: "General airplane room issues"
Cons: "Late change gate number. Automatic info-terminal can't read my boarding pass. Not possibility enter flight number ( AY6 - only digits, no letters) Please make WiFi low speed free. Please be atention: more than half passengers russian - there no any muvy russian audio or subtitle on TV Don't show fly with short (30min) transfering"
Pros: "Crew service is excellent"
Cons: "Sitting in the cramped economy seats was a 9 hour torture"
Pros: "In JFK the Finnair staff helped us expedite our connection process (the flight from Helsinki was delayed and we hardly had time to make the connection)."
Cons: "The flight was delayed by almost 4 hours. It was a miracle we made our connection in JFK."
Pros: "Crew was proffessional"
Cons: "The crew did not use air freshener and some passenger smell really bad."
Pros: "The flight overall was okey. Pleasant crew."
Pros: "Friendly service, lots of movies, Marimekko design."
Cons: "Seats too close together front to back. If the person in front of you lies down the back of their seat is in your face."
Pros: "Comfortable seat and service"
Pros: "Great service, great food, and comfortable seats."
Pros: "All around great service and reliability"
Cons: "Alittle more seat spacing"
Pros: "Blueberry juice. And best coffee I ever had on an airplane."
Cons: "Can't think of anything."
Pros: "Crew was fine"
Cons: "Our luggage never made it to Rome, our final destination. So now we have no change of clothes - for the next 2-3 DAYS."
Pros: "Boarded, departed on time arrived early. Food was good snd served timely. Attendents were very friendly"
Cons: "I booked this through Finnair and it was a British Airways code share .I was unable to get the record locator for BA and could not check in prior to getting to the airport ."
Cons: "I had a seat on an aisle, which was good. But, the TV / video screen did not work. Luckily there wasn't a passenger next to me, and I used that screen. I told the steward, but never got help with the screen. I had to " Lean " for the 9 hours. The bathrooms became gross after 5 hours. I don't need to explain."
Pros: "The crew was attentive, the plane left on time, we arrived very early at our destination."
Cons: "The people working at the American Airline counters at the Philly International Airport are very unhelpful and rude. When the check-in kiosk said to get assistance from a rep, the reps told me they could not move from behind their counters. The TSA people people were worse. They treat passengers as if they are dogs, never saying please or thank you, but giving commands in condescending tones to people."
Pros: "The crew members were very helpful and kind. Seats are okay. The music selection was pretty good."
Cons: "If you are not planning to sleep, bring your own book, tablet and earbuds! The airplane has no individual screens for entertainment, only tiny drop-down screens."
Cons: "Crew was very noisy. It was an overnight flight. Waking us up at 1am for dinner not really needed."
Pros: "I booked the seats with extra room - really glad I did. The food wasn't bad, the entertainment system worked. I definitely prefer the Virgin Atlantic entertainment system, but I fly AA fairly often and will continue to."
Cons: "The airport check-in was absolutely terrible. We were in line so long that an employee came up to us and said "I can't believe you're still here." Neither could I. We get to the airport at least three hours early because of stuff like this, but the incredibly slow line and unorganized way of handling it ate any of the time I'd looked so forward spending at Heathrow (I love hitting Boots etc)."
Pros: "Overnight flight and not full so could stretch out."
Cons: "It really was not Finnair, it was American. When I tried checking in Finnair had no knowlege of my ticket. I had to read the fine print to find the name American Airlines. Even the woman at Finnair was not sure, and thought that it was run by Brittish Air."
Pros: "on time friendly staff"
Cons: "more food choices"
Pros: "Everything was good ,plane was on time,food was good for Airline food and was clean."
Cons: "The crew was pleasant but they needed to smile more . Other than that everything was good."
Pros: "Everything was top class!"
Cons: "Food wasn't very good"
Pros: "For the first time ever I had a flight on British Airways where I did not feel like I wanted to choke somebody at the end of the flight - so I was pleasantly surprised at this particular BA flight."
Cons: "BA gates in NYC are abysmal - the entire terminal is... Why are the restaurants advertising being open to some specific time (well prior to the departure of this flight) yet then have staff holler at you that they are closed when you try to go in well before that time. It would have been very nice to have been able to sit down and have some dinner prior to the flight, but the rudeness of both of the two restaurants and their staff was worthy of the notoriety of NYC attitudes (which I don't generally see in mainstream NYC society)."
Cons: "Long wait after boarding waiting for bus. Bus out to plane. After boarding, horrible stench of fuel fumes inside plane. Probably very unhealthy and carcinogenic."
Cons: "I booked this trip thinking it was with a European carrier - I had specifically wanted to avoid an American carrier. I was unable to confirm my flight online and had to ring because at NO POINT was I sent info that it was AA and not Finnair. I was charge almost $60 for this service because I did not have the right references sent with my confirmation email. T he seats were cramped and uncomfortable, I was unable to pick my seat on any flight and despite my request could not change it. Boarding at Chicago was a farce, none of the ground crew seemed to be in charge and we barely started boarding with 20 mins to takeoff. Needless to say the flight left late and we had to wait to take off, and of course had to wait to land in London."
Pros: "The boarding process was expedient and the food was ok and standard for these flights."
Cons: "I travel at least 1 week a month either to Europe, South America or across the United States. The Airplaine was extremely old and looked like it was not refurbished at all since the 90's. Unlike basically every other airline (including airlines from the developing world) the plane did not have a personal entertainment system which is rather vexing considering the flight is so long. The decoration of the plane looked old and worn. The crew were more interested in getting the job done quickly than properly."
Pros: "Great crew. Lots of refreshments."
Pros: "Maybe they should call these flights "Byzantine Airways". Finnair doesn't fly Boston to London, so my Finnair flight was on British Airways, but I did it that way because BA wanted more money that day. As a flight, it was OK. I don't think I have much to say about Finnair."