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Pros: the food is amazing

Cons: The crew

Pros: The seats were spacious and comfortable. Ample room for the long flight.

Cons: Desert option: warm cookies

Pros: I was very late and the gate was closed but the staff helped me make it on time.

Cons: I booked on Emirates and on my way back I flew with Fly Dubai it wasn’t specified in the ticket. There were no pillows, no covers and I was freezing! No entertainment it is a downgrade from Emirates. At least the ticket should have costed less.

Pros: Crew was a little curt in giving instructions - open that window ma’am

Cons: I requested the meal a little later cause I was asleep... but she said not possible. I would e been ok with a cold meal a little later cause I wasn’t feeling well. Would’ve appreciated a little understanding.

Pros: Flight was canceled. No crew... Alternative: Eurowings via Newark. And then United to Detroit. A totally wasted day...

Pros: Comfortable seats, adequate legroom; clean aircraft, polite and professional crew.

Cons: Super crowded gate -- but that's more the CDG problem than Norwegian's one.

Pros: Seat was not super comfortable.

Pros: Nothing in particular stands out about our flight. We've flown many airlines, Aeroflot, British Air, Delta, Iceland Air and KLM recently. Lufthansa was right in there with the middlet of the pack, with the exception of Iceland Air, which would be at the bottom, but they make no pretenses. The seats, even in the basic economy, which we had,reclined and were comfortable; good legroom. Food and drink offerings were standard. Amounts were small, but everything was the right temperature. Restrooms were clean and well equipped. Movie offerings, not many newer releases. Nothing like Sky news, so you couldn't check weather or current events. Crew was courteous and attentive,

Cons: Boarding at Frankfort left much to be desired. First off, the equipment was not ready; we waited 45 min. to board after we got to the gate (early) and due to turbulence over the Atlantic, the pilots could not make up the time. We are senior citizens. We, along with about 25 others in our category, responded to the call for us to get in line to board, stand for 30 min. The gate personnel did not provide any information that boarding was NOT imminent at that point, so you had to stand up to keep your place. Finally, once the boarding for people needing assistance began, we got to choose between using 2 flights of stairs (a faster way to get into the plane) or an elevator to board the plane. (Hello! We have trouble with things like stairs; don't you know that?) The elevator accommodated one wheelchair and 2 or 3 people at a time. More waiting in the jetway to get down to the plane! The whole boarding process took 90 min. from the time we stood up to the time they closed the doors. Bad grades for the the cleaning crew making us wait so long, for the gate personnel for keeping us in the dark and the disorganized process boarding. Nobody cared about our discomfort, not what we would have expected from LH. Consequently, we've revised our opinion of Luthansa. Maybe next time we'll take BA.

Pros: Really good

Pros: Crew was nice

Cons: Bassinet seats could be bigger for comfort with an infant.

Cons: Internet connection at airport and lounge is not good

Pros: The crew was very attentive and professional

Cons: Food wasn't great