We had the best flight attendant - so funny and helpful. Such a change from the usual .
The seats are so close together. The space between me and the seat in front of me was almost clostrophic.
Very bad service. Flight crew left everyone’s dinner trash in there laps for over an hour after eating and rarely offered people water or drinks during the flights other then the initial meal service.
It was my worst experience. Flight was delayed, without any proper communication. There was not working entertainment panel. We were not even able to watch movies. Food was really bad. Only positive was crew which was great. I would never ever travel With British again.
Pros: "We got to London on time"
Cons: "Is an old plane with a old hard product needs to be retired or retrofitted"
Pros: "Crew and agents very friendly and helpful."
Cons: "BA computer system did not link our payment for excess baggage to our itinerary so we had to spend time checking in to resolve. Carry your receipts for any payments."
Pros: "On time, good service."
Cons: "Ran out of vegetarian options. Staff slightly inattentive and rushed when dealing with clients."
Cons: "Crew were super grouchy, and we sat on the runway for an hour, had to go back for more fuel. Pilots never updated us and crew were rude."
Pros: "The way the crew interacts with passengers one has the feeing that we were all one big family! Special hats off to Freedy who worked on this flight on my way to Canada and was very interactive with us , he made us felt really welcoming , as long as he has to give us his service , Staff keep up the good work. All of you did a fantastic job . Pilot did a great job a few pot holes that was out of his control but all in all a great flight"
Cons: "Delayed my flight connection was missed and ba said they put me on another flight but they never did"
Cons: "The seats were very cramped and the cabin was very hot for the entire flight to the point I couldn't sleep."
Cons: "There was three hour deley because the pliain didn't arrive on time."
Pros: "I upgraded to premium economy and was glad I did. Extra space and and empty chair next to me."
Cons: "For a 9 hour flight, food wasn't filling nor was there enough. I wouldn't have even minded paying a little extra for snacks but a small dinner and small sandwich as a snack was all there was. Plenty of drinks though. My day did not recline all the way, I only got it to move an inch or so."
Pros: "Nothing, absolutely nothing."
Cons: "The flight attendants were pretty much what I've come to expect on U.S. airlines--overweight, older, and sloppy in appearance. One of them looked like she had rolled out of bed ten minutes before arriving at the gate. It was the complete antithesis to the flight attendants on Hong Kong Airlines. Ah, for the good old days of air travel. Before the plane ever took off it was announced the the entertainment system on the seat back ahead of those in comfort seats was not working and wouldn't be for the duration of the flight. Having paid an additional $239 for the comfort seat in the hopes of making a 16-hour flight go by a bit faster, this was unconscionable. The food was far inferior to Hong Kong Airlines. In short, it was the trip from hell."
Pros: "Friendly staff. Plane made good time and both flights on time."
Cons: "Plane was 80+ degrees until after takeoff. My girlfriend complained unrelentingly about this on both legs until it was resolved. I don’t know my way around Houston airport but it seemed like we landed several kilometers from our connecting gate. Probably not something that could be avoided but aggravating nonetheless. Also I pooped on this flight and no one would have known except for the lady sitting in the back made a comment about how long I was in the lavatory (5-7 minutes?). Rude."
Cons: "My only real issue was that, upon checking in online, I was informed that my boarding pass would be emailed to me. I don't believe it ever was. I checked all of my various email folders, including spam, and saw nothing."
Pros: "Most of my flights this time had more legroom than I’ve been seeing lately. Very pleasant flight and nice not to be so cramped. The flight also left from the same terminal in Denver as my previous flight. With a 1 hour connection that was wonderful. Keep that up, United! The crew also came by regularly with offers of water. Much appreciated."
Cons: "Naturally no food except pretzels."
Cons: "It took an hour and 20 minutes to get our bags from baggage claim which is ridiculous"
Pros: "The fact that I didn't die."
Cons: "Seriously? We can't have at least a few channels for free? Or a least a few free movies to view? How can you expect someone to sit there for 6 hours and just stare out the window. We can't even get limited internet to text/email? $25 for a few hours of service? You guys are really running a scam for your passengers."
Pros: "We were late taking off and they made it a pleasurable experience"
Cons: "Customers being rude"