Pros: "Crew were super friendly and helpful. Food was delicious, comfortable seats, great selection of entertainment."
Cons: "Cheaper baggage rates"
Pros: "I travelled on economy delight, flight was fully packed, yet it felt spacious and comfortable. Lightning was great. Food was yummy! And pilots gave us updates on air travel, and if there were any delays etc."
Cons: "Nothing. Had a great trip!"
Pros: "Great crew, good in-flight movies. Good food."
Cons: "Wifi connectivity was poor for most of the flight. Plane was very hot it was difficult to sleep."
Pros: "The seating in upper class is unconventional and uncomfortable."
Cons: "Reconfigure seating in upper class. We will no longer be customers for that reason alone.."
Cons: "We are a little hard of hearing. It was hard to hear the attendant when giving directions over the intercom. The speech was garbled and directions spoken too fast. I am not referring to the safety speech. Recommend slowing down so that we have more time to process what was spoken."
Pros: "The crew were really nice and seemed to genuinely care about the passengers, were approachable and were very happy to chat with passengers and help them out."
Cons: "The food options always seem to run out by the back of the plane and this time didn't match the menu they gave me at the start of the flight, not that I minded because the option I was given was pretty tasty."
Pros: "crew was nice"
Cons: "First time flying with a partner through Delta, so they stuck us on a Virgin Atlantic flight meaning I didn't get my free Delta check in bag (a fee of $60 each way) when I have gotten it every other flight I have ever taken with them. It was also 2 whole hours late in boarding."
Pros: "The roomie seats, the USB port, and in flight entertainment"
Cons: "Child free section"
Pros: "I liked the movies"
Cons: "Crew helping everyone be more courteous to people sleeping. Group of guys being loud in the back of the plane while I was trying to sleep"
Pros: "My flight was canceled and Virgin Atlantic gave us a free room in the hotel Ramada. My next flight was at 18:55 and I asked Virgin Atlantic agent am I allowed to stay in the room until time for my flight comes, he confirmed yes and gave me breakfast, lunch, and dinner voucher. However, next day around 12 I got call from Front Desk that I have to leave my room right away because it's time to chack out and If I want to stay longer I have to pay. I called Virgin Atlantic agancy again and the agent run my information and said to me I can stayin the room longer. After that I called front desk to confirm that but they said they didn't hear anything from Virgin Atlantic and I have to leave the room by 1pm. All of this was really unpleasant!"
Cons: "I didn't like anything. I didn't like the communication between Virgin Atlantic with travelers, communication between Virgin Atlantic and hotel Ramada. Everything was really poorly."
Pros: "The plane size & comfort was excellent. The staff were very friendly"
Cons: "A little bit chaotic when they loaded two planes at the same time in a very tight space in Amsterdsm but this was most likey an airport soecific design issue and not a KLM issue. The flight was as good as can be expected fir an international flight. The staff was great"
Cons: "I paid for the preferred seat .and i found that people beside me didnt pay anything when i asked them ,"
Pros: "Staff were professional and polite."
Cons: "Despite zone boarding, boarding and disembarkation were very slow. Passengers like me with flight connections were very anxious regarding missing these."
Pros: "Flight and the crew!"
Cons: "Staff at the airport pushing you to upgrade to first class but not making it clear only the first trip from Athens to Amsterdam which the first class uses same uncomfortable seats as the economy to pay extra 130 euros ridiculous airfrance stuff! I should have flown all the way to NYC first class!!!"
Pros: "Crew was fantastic, seats and entertainment was great. Very good food choices."
Cons: "Everything was very good."
Pros: "Service is awesome. Food is great."
Cons: "People with short connection are affected by the 15 to 25 minutes delay."
Cons: "The air conditioners fan was bad and they had to fix it in London which took over 40 minutes off travel time...we arrived much later than expected in Lagos"
Cons: "This was just a short commuter flight from Lyon to Amsterdam for connection."
Pros: "My seat"
Cons: "My suitcase wasn’t in the plane. 8 hours in the plane and no one offered us water. We had to look for flight attendant. Entertainment wasn’t great not too many choices and quality of screens was poor"
Left our luggage in Frankfurt on purpose. Did not send email as they claimed. Misleading notice of free luggage checkin.
Pros: "The crew was amazing."
Cons: "There seemed to be no leg room. The seat was very uncomfortable."
Pros: "Entertainment and food was good. Pilot kept good communication with passengers. Some of the inflight crew were nice and willing to help"
Cons: "Some flight attendants should show more willingness to assist and help passengers. Boarding was a bit messy plus they changed boarding gate last minute. Flight was delayed almost one hr"
Pros: "Crew was friendly and we were pleasantly surprised to be fed something on the short flight!"
Cons: "Although it was a 4 hour layover, it took almost 3 hours before we saw where our gate was for the flight."
Pros: "The Crew was very good. I was with my 84 year old father.And they handled his needs very well ."
Cons: "The food of course was sort of mediocre at breakfast. The eggs tasted like they were man made.oh well maybe that’s really typical. Otherwise all was fine."
Cons: "It was a horrible experience. I was trying to check in a few hours before my flight, and my reservation just vanished. I was on the phone with VAYAMA twice, and both times they were extremely unhelpful and one of the times just very very rude! I will not be booking with Kayak again."
Pros: "Timeliness of flight"
Cons: "My Tv screen Headphone plug was not working. Also, by the Time i got my food, there was onot vegetarian option available. I’m not vegetarian!"
Pros: "The willingness of crew to accommodate passengers, comfortable seats very little of turbulance"
Cons: "Everything was OK"
Cons: "So there was a 2 hours delay in Dallas which resulted in 11 hours delay in Frankfurt .. this trip was horrible how did they dare do that to the passengers.. they should have gotten us a place to rest but we were left on the chairs in the airport.. will never fly Lufthansa anymore"
Cons: "there was delay of 2 hours and i missed my plain to next destination"
Cons: "Maybe not BA fault but immigration wait at jfk was 11/2 hours!"
Pros: "The flight, food, drinks and comfort was good"
Cons: "When I checked in they did not have a record of us prepaying for our checked bag and wanted to see a receipt for our payment. We did not have the receipt with us, we had all the other documentation so the only way to get on the flight was to pay again for the checked bag. I found the receipt later"
Pros: "Everything was on time. Attendants were courteous."
Cons: "Food was quite expensive - vegetarian sandwiches were underwhelming. Disabled mother had to stand and wait to get on plane despite being told that she wouldnt have to."
Pros: "Crew fantastic. Seats very cramped so hard when travelling alone with people crammed next to you. I am very short and still found seat cramped. Blankets skimpy. Heathrow to San Fran. Johannesburg to Heathrow was more comfortable."
Cons: "Most things I give a high rate on BA but travelling economy these days is very cramped especially as I did two long international legs with short four hour break between."
Pros: "Comfort of the journey, take off and landing were expertly done, approach was just the right speed and contact was soft but firm. Crew were pleasant enough. One of them felt he always had to show his authority with a firm voice, not necessary but maybe that’s how he speaks. In general no problems"
Cons: "I’m quite disappointed to have to buy food on an airline of British airways stature. My only gripe with whole day."
Pros: "Snacks or water had to be purchased No in flight entertainment Crew not so nice"
Pros: "Premium Economy seating is very comfortable and the cabin service was excellent."
Cons: "Despite the long layover, they managed to misplace one or bags at Heathrow."
Pros: "My flight was delayed and rescheduled 3 to 4 times. Then once flight took off, There were no complementary snacks...not even water."
Cons: "All of the above. There should have at least been free water on the flight, given that it was significantly delayed"
Pros: "Champagne and hot face clothes to greet us. Perks of Economy premium were lovely"
Cons: "Quality of movies was not A.+"
Cons: "No power plugs/usb ports. Very small, poor quality screen. Not much bigger than my iPhone."
Pros: "Got me there"
Cons: "MAKE PEOPLE WEAR MADKS EVEN IF THEY ARE IN FIRST CLASS THE MASK HAS TO COVER THE NOSE!!!"
Pros: "I eventually got to San Francisco. I missed my flight to Lihue and had to stay in the airport all night."
Cons: "I eventually got to San Francisco. I missed my flight to Lihue and had to stay in the airport all night."
Pros: "Crew were friendly. The entertainment system they have was excellent. Plus gave out free ear buds, cheap ones I’m sure but still free."
Cons: "The leg room on this flight was very tight. I’m a short person and it was still very tight and uncomfortable."
Cons: "The flight leaving houston was delayed by over an hour due to some issue with the flight crew ( we had to wait for another captain to show up ). By the time we got back to Toronto and thru security it was 1a.m. and I had to wait until later in the morning for public transit to get me home."
Cons: "Up graded seat but didn't get to board till last."
Pros: "Crew was very nice, we got drink/service options often for a large flight."
Cons: "— A couple who had two middle seats apart disrupted our whole boarding by trying to persuade everyone around us to give up an aisle or window seat so they could sit together. I felt pressured to give in which made me mad. I wondered if they paid for Basic Economy and then still got their way on seats. — WiFi is just crazy expensive at $32. Even as a business traveler I felt guilty buying it. I wish I had seen pricing before the flight and/or understood if I could’ve gotten a discount for purchasing in advance. — Didn’t hav the snack I wanted...it’s a long 6 hour flight — I wish there were more food options."
Pros: "The flight crew was very helpful and very nice. I was traveling with my 7 month old daughter by myself and the crew made sure I was taken care of."
Cons: "When I got off the plane and was waiting for my stroller and car seat to be brought up from the cargo hold, I received the car seat first in good condition. My stroller, however, had the clip busted off that connects the car seat to the stroller and cannot be replaced. So my entire travel system is now unusable. I know this happened on my transfer from Houston to Denver because I had to use my stroller when I got off of my flight from West Palm Beach to Houston and the entire thing was in tact. This is extremely frustrating because this travel system is $450 and is now unusable. And what's even more frustrating is that these items have to be gate checked and are given "special handling" tags when they are checked. The clip that was busted off is a pretty substantial piece so my stroller had to have been handled extremely poorly in order for this clip to bust lose."
Pros: "Empty flight so was able to relax."
Cons: "Foor has taken a dive. It was never so bad on United, but lately its been terrible. Got the same food, thrice, on the same flight without any change."
Cons: "Missed connection flight to Honolulu because of sand storm, customer service was horrible. Next available flight 14 hours later the following morning"
Pros: "Clean newer plane. Nice staff. Smooth flight. Flight was on time"
Cons: "Tsa frisk"