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The flight was delayed by an hour. Made the connection uncomfortably tight.

Service was bad and food they told us they only had pasta very rude

The row of seats were so cramped it was difficult to get in and out of your seat. I even upgraded. A long flight and sad accommodations 😵‍💫 the shorter flight was very comfortable and the seating was spacious

They delayed my flight from Toronto Pearson for one hour and Frankfurt to Abuja for 2HRS, So sad

Excellent once on board. Security staff at Johannesburg rude and aggressive.

I bought a ticket and paid for for our luggage but I had to pay for my luggage again. I’m so disappointed! We had a 30 min delay and because of that we missed our connecting flight and were told that we would be on the next flight (9am flight ) but we were landed we were booked at 12pm flight. I had a little baby w me, it was very stressful. I begged to leave at 10 am at least. I was emailed that we get a voucher but they didn’t work when we were at a breakfast store. I’ve been always happy w Lufthansa but this time was awful.

The flight attendants were rude in the DEL to FRA flight. The transfer between the two flights at Frankfurt International Airport was an unpleasant experience. The airplane was never parked at the terminal, but was deboarded instead on the tarmac itself. For those passengers in need of a wheelchair, it was a nightmare to come down the stairs and then rush across the airport to catch the connecting flight from FRA to IAH. Upon arriving at IAH, it was informed that the luggage had not arrived. Would make it a point never to travel with Lufthansa again.

Good service … bus transfer upon arrival from plane to terminal: atrocious!!!

The airport crew and flight crew did a great job rearranging the gate at the last minute and got us to Munich on time

Love the little chocolate bars, and consumer rights in EU regarding stepped refunds when flights are delayed.