Friendly staff. My seat was changed at the last minute. Afterwards, my seat was taken by someone else by mistake.
I booked the air tickets through Kayak for traveling to India. I wasn't sure how to tackle the ticket booking process but it was so much easy with the Kayak , Surprisingly I even found the Indian branch of Kayak which I used for the domestic travel. All in all , it's most convenient site to use here as well as abroad. I will definitely use Kayak for my future travels.
Pros: "Good selection of movies. Lights changing color on ceiling through the flight"
Cons: "Need more water service throughout the flight!! So dehydrated! Couldn't get up and disturb my seatmate, but really needed more water!"
Pros: "Food was good"
Cons: "Flight attendants could have been nicer. Seats were not that comfortable."
Pros: "Timing of flight"
Cons: "Baggage policy has changed and has become too restrictive. Wieight and size and number of checked baggage is below competitors for transatlantic flights. Same for cabin luggage and is enforced randomly. Some economy passers were allowed two pieces, others were forced to check in cabiuggahe at $200."
Cons: "Don’t expect any assistance with the change of a passenger name - you will be asked to buy a new ticket without reimbursement for the mistake that is by any stretch of imagination only a duplicate bookings. What will happen is that either the travel company or the airline simply will blame you."
Pros: "Worried that I wouldn’t have enough on my iPad to watch, didn’t even get my iPad out of my bag so much good stuff to watch even on a 14 hour flight. Thank you."
Cons: "Not a vegan option for dinner. But the veg option was ok just some stuff I could eat."
Pros: "My seat mates were very nice about it when I had to climb over them; the food was fine and the staff all were great."
Cons: "Traveling in economy is torture but then it's over. The sound wasn't working at my seat and I got tired of reading lips on the movie I wanted to see. But reading and sleeping weren't bad ways to spend the time."
Pros: "In flight attention and comfort"
Cons: "Long distance between gate in and plane. Travel via bus to plane wasnt good."
Pros: "The crew and food was great."
Cons: "The insect repellant sprayed twice through the cabin was horrible."
Flight delayed over two hours, very little communication from staff then had to wait 2.25 hrs to clear passport control. Had arrangements for evening ruined as a result.
Pros: "Virgin Atlantic is the best airline I’ve ever flown on internationally. The service is wonderful, from check in to inflight service. Everything went as planned. The food and drinks on board are free and they are an abundance of snacks, much more than we dreamed. The flight attendants are excellent"
Cons: "No. Keep up the good work!"
Pros: "The roomie seats, the USB port, and in flight entertainment"
Cons: "Child free section"
Pros: "The business class seats are the best we’ve had. Plenty of room, nicely laid out, good organization design. The blankets were fluffy and very comfortable. Crew was super attentive and friendly. For such a long flight, it was very pleasant, will highly recommend."
Pros: "The crew were very attentive, they tried hard to help me with comfort, drinks etc. I didnt have food as it was so good in the Virgin Clubhouse!"
Cons: "The bed! When you flip it flat its rock hard, and the matress they provide is useless! Need foam matress to really make it more comfotable. If the seat reclined another few inches i wouldnt bother flipping it."
Pros: "Everything except the food"
Cons: "The food is atrocious. Even if I have to pay to upgrade my meal, I would..."
Pros: "I loved the food and the amount of it. There were so many movies and tv shows and music to choose from!"
Cons: "The seats weren’t comfortable enough for me to fall asleep."
Pros: "The flight felt so short, service was amazing, food was good. Great overall experience."
Cons: "They lost my luggage, and ruined my trip, Customer service doesn't pick up the phone"
Cons: "The flight change the gate number immediately so I missed my flight"
Pros: "Crew is excellent, polite and personal!"
Cons: "Plane is super old and outdated. Comfort seat is not, comfortable, very tight. TV screen is not good quality, with the old controls on a handset. No touch, no 1/8 inch audio jack (it has the old 3 holes one). Wifi for streaming freezes every other second. Just make a face lift to the plane, everything else is good."
Pros: "Almost everything, especially the crew."
Cons: "Don’t feel like anything should be better to be honest"
Pros: "Good amount of space on the plane, lots of movies to watch, good food and drink."
Cons: "Boarding was chaotic & therefore delayed take off a little Receiving luggage was slow -@ 35 minutes from landing to luggage claim, so actual arrival was considerably later for those meeting me"
Pros: "Just as I expected. And I made my last connection easily."
Pros: "The crew was great! The food was also much better than other airlines. And passing out whole bottles of water was much appreciated."
Pros: "Being fed was amazing and watching free TV was great!"
Cons: "I wish there were personal fans because it got uncomfortably hot sandwiched between people"
Pros: "well mannered and attentive crew - good supply of complimentary food/drink - good over all comfort"
Cons: "boarding was running very far behind - considering this is mainly a hub operations carrier - resulted in several passengers missing their connecting flights -"
Pros: "The crew were really helpful with people who had tight connections because of the delayed flight"
Cons: "I wish they had WiFi"
Pros: "The flight was smooth, the service was friendly, and the food with plentiful."
Cons: "Too much activity in the cabin during the flight."
Kayak doesn’t let you get a refund and won’t work with you at all. I will never use Kayak again.
Pros: "The fact that we had dinner and a snack was great! The crew were fantastic!"
Cons: "It was a bit cramped but overall it was a wonderful experience"
Cons: "Other airlines have complimentary snacks so I was surprised that we had to pay for those."
Cons: "Delayed 24 hours due to a massive system failure on BA's part, we were stuck on an old 747 with tiny seats, a ridiculous seat pitch, mediocre food. At least it got us home."
Cons: "It appeared that check-in staff had never dealt with a mobility scooter before"
Pros: "yes seats were more comfortable and more leg room than the other airlines I have used"
Cons: "It was all pretty good and despite leaving a little late we got there on time"
Cons: "Trip from London to Madrid wasn’t confortable ande crew was not friendly"
Pros: "The crew was nice."
Cons: "The food was the worst I have had on a flight. We were crammed into the seats....especially when the seat in front reclines back."
Pros: "the food was surprisingly good; crew very helpful after I was asked to switch seats due to screen malfunction, they helped find space to move my carry-on further front as well and assisted in getting it back after landing"
Pros: "Ground crew very responsive to needs"
Cons: "non existing beverage service on a two and one half hour flight :("
Pros: "The space in economy plus. But the crew making sure we had room due to social distancing the best they could with what space they had to work with on the plane."
Pros: "Crew was awesome. Super proficient and even threw in some extras to top off the experience."
Cons: "Has a minor delay due to air craft maintenance, but otherwise things went swimmingly."
Cons: "I had kids kicking the back my chair & rude Passengers Florida to Chicago. Then connect to other flight from Chicago to Madison & the thing but, different passengers!"
Cons: "Very cold but that’s better than very hot. Wore my coat and your blanket. Seat bottom was very uncomfortable but I sat on the pillow you provided and that solved that."
Pros: "United has done a lot to update and modernize their terminals. Easy access to food, charging outlets, comfortable seating, and an open atmosphere made my layover quite pleasant."
Pros: "The thought of getting out.Bad day for United Airlines."
Pros: "EWR gate personnel tried to move things along. Seat was roomie and the flight attendants were pleasant. Flight was on time and landed early. No complaints."
Cons: "Long TSA lines at EWR, but they moved."
Cons: "Polaris Lounger at OHare packed, no seats available, more room in the terminal. Why pay for business. Polaris is a marketing strategy in name only not backed up by lounges or aircraft. Flight to Amsterdam on a poorly equipped 767. Poor seats. Poor food."
Pros: "Flight was stuck on tarmac in Denver for 45 minutes. Missed connection Air hostess was very friendly throughout"
Pros: "Although there was a slight delay, the flight was pleasant and the service very nice. We got twice something to drink and a snack. For the short flight, quite remarkable."
Cons: "Everyting was fine"