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Pros: Excellent seat

Cons: Nothing

Pros: Crew was very friendly and professional

Cons: 45 minutes late departure

Cons: Crew members paying more attention to the passengers, more option of food, being on time and cleaning after another flight.

Pros: seat not comfortable

Cons: more drinks along the way

Pros: the flight wasn't good at all, was expecting a better and comfortable seat, but the it was a smaller flight and the seats weren't adjustable

Cons: at this segment you mus put a 350, which will be more cost effective and should be cheaper in nature,

Cons: Stop using old planes with no personal entertainment systems on the back of the seats.

Pros: The airline was quick to give vouchers for food and hotel when flight was delayed by 5 hours. They were also efficient in rebooking missed connecting flight.

Cons: On top of a five hour delay that got me to my arrival point 14 hours behind schedule, my two checked bags were also lost and have not been found up to two days later. The food was like being on a Delta flight, and the entertainment screens in my entire row would not work, nor did many others.

Cons: The delay time was too much for no proper reason

Pros: Yes

Cons: Nothing comes to mind

Pros: Crew were helpful

Cons: Food was very poor with very limited choices and no entertainment system on this flight

Cons: The chicken was undercooked.

Pros: Cabin crew was great at customer service. Very helpful.

Cons: The food was the same on consecutive flights, which made eating painful. And the Addis Ababa airport is very poor right now.

Pros: everything was pretty adequate

Cons: they skipped me when they passed out food and never came back.

Pros: Airrbus A350 confort

Cons: Crew professionalism and food to be improved

Pros: After the Kigali Addisababa segment this was vastly superior with a newer aircraft

Pros: Crew were very good. Comfortable flight.

Cons: Choice of movies could be much better.

Pros: The landing was smooth and so was the whole flight! Loved it

Cons: Food. I ended up throwing up shortly after eating

Cons: Flight departure change 10 min earlier was not emailed. Total confusion and communication problems for boarding. In addition the shuttle bus was sent to the wrong airplane and had to return 3 times.

Cons: Crew members paying more attention to the passengers, more option of food, being on time and cleaning after another flight.

Pros: Crew was very friendly and professional

Cons: 45 minutes late departure

Cons: Poorly organised meal service

Pros: The airline was quick to give vouchers for food and hotel when flight was delayed by 5 hours. They were also efficient in rebooking missed connecting flight.

Cons: On top of a five hour delay that got me to my arrival point 14 hours behind schedule, my two checked bags were also lost and have not been found up to two days later. The food was like being on a Delta flight, and the entertainment screens in my entire row would not work, nor did many others.

Pros: everything was pretty adequate

Cons: they skipped me when they passed out food and never came back.

Pros: Large space

Cons: Bording

Pros: Fine flight with good meals.

Cons: TV was broken, had phone so it was okay, the frustrating but was the call button. I rarely hit it, did this time for an arrivals card, the guy beside me messed his up and used mine while I was sleeping. No problem, until I hit the button. No one came for more than an hour, I even made eye contact.

Cons: Old aircraft rickety seats

Pros: the flight wasn't good at all, was expecting a better and comfortable seat, but the it was a smaller flight and the seats weren't adjustable

Cons: at this segment you mus put a 350, which will be more cost effective and should be cheaper in nature,

Pros: The crew was amazing and the seat comfortable

Cons: Nothing I can think of yet.

Pros: Crew was very friendly and professional

Cons: 45 minutes late departure

Pros: Cabin crew was great at customer service. Very helpful.

Cons: The food was the same on consecutive flights, which made eating painful. And the Addis Ababa airport is very poor right now.

Cons: Not having to wait 3 days for my luggage

Pros: I appreciated the amount of movies offered as well as its variety. I also liked how often they brought drinks and snacks. The airline crew was very helpful to passengers.

Pros: seat not comfortable

Cons: more drinks along the way

Cons: Food must be better

Cons: Airport Addis Ababa is chaos.

Pros: The landing was smooth and so was the whole flight! Loved it

Cons: Food. I ended up throwing up shortly after eating

Cons: The chicken was undercooked.

Cons: Stop using old planes with no personal entertainment systems on the back of the seats.

Pros: Punctuality in Punctuality

Cons: Everything's is ok

Pros: We had a ridiculously tight transit, arriving in Addis Ababa 20 minutes before our Madrid flight was meant to depart, and I was amazed by the outstanding support and assistance provided by the ground staff. Every single person who was meant to make the connecting flight did—and our luggage did too!

Pros: everything was pretty adequate

Cons: they skipped me when they passed out food and never came back.

Cons: Addis Ababa is chaos and not clean.

Pros: Amazing crew

Cons: They need to improve on thier inflight menu and the check-in and boarding experience

Cons: Flight delays with no info from staff. Food poorly prepared. No orderly queues - there is aggression with no intervention from staff. There is no need for two security checks when making connections in Addis. Plane loos were all very stinky and dirty. I now remember why I had stopped using ET!

Cons: Food must be better

Pros: The crew was amazing and the seat comfortable

Cons: Nothing I can think of yet.

Pros: Large space

Cons: Bording