Cons: "Wish SAA doesn’t stop their operation, friendly cabin crew and tremendous professional on deck crew"
Cons: "Absolutely nothing could be improved. The staff were the friendliest I’ve come across and the food was great too."
Pros: "The seat and the crew were fantastic! The crew was so friendly and helpful and always checking to make sure that everything was ok. Also, they proactively cleared trash from my area"
Cons: "The food was fine, but not exceptional"
Cons: "Various tv screens would not stay in place in row 47 where I was sitting"
Cons: "Flight attendants were rude. Food was horrible. No leg space."
Pros: "Seat was awesome. Paid for business class. There were actually 2 stewardess out of the four working. A blonde and a woman of middle east descent."
Cons: "Business first class. I was waiting foe the doors to open and not ome stewardess told me it was wrong door. Ran down to catch bus . They were closing the doors. Told them wait i am business. Omly one on the tarmat. Bus stopped. Doors ope ed and a African young man said go on. He packed me in the eco"
Pros: "The flight attendants were great."
Cons: "Lusaka only has one gate and this flight boarded simultaneously with an Ethiopian Airways 777 and Emirates 777. The staff responsible for boarding seemed more confused than the passengers. The food portions are very skimpy. The inflight entertainment consisted of some random video about F1 racing rebranding."
Pros: "The food was good, the service wasn't bad, and all connecting flights were on time."
Cons: "No matter how hard I tried to get an aisle seat, we were still squished into the middle of the plane. It was so uncomfortable, competing for arm room with the person sitting next to me and then having to force him our of his seat every time I wanted to get up. Even getting our of the seat took something. I am searching now for an easy way to get an aisle seat for our return trip."
Pros: "We landed"
Cons: "Delayed departure No priority luggage handling (not in Iohannesburg and not in Cape Town). Luggage was marked “Priority” by carrier but it came out last off both legs. Not sure that works. Seated a super sized human in middle seat; this person could not even open the tray fully. Overflow several inches into my seat. Made for a very uncomfortable last 2 hours of a long journey."
Pros: "The crew were awesome"
Cons: "First we were two hours delayed while on the plane because they were “fixing a part”. Then as we were accelerating down the runway, the pilot started braking - later turned out he got some “ door open” error message. Needless today, this caused a further 2-hr delay as they were checking the door, the brakes, etc"
Cons: "The cabin crew had masks to protect themselves I think against the threat of Coronavirus. We passengers did not have them. It looked awkward. How about if instead of handing out headsets they gave passengers masks?! Overall I enjoy ET."
Pros: "Friendly crew. Excellent check-in. Priority bags came off first."
Pros: "Cabin crew was great at customer service. Very helpful."
Cons: "The food was the same on consecutive flights, which made eating painful. And the Addis Ababa airport is very poor right now."
Cons: "Flight departure change 10 min earlier was not emailed. Total confusion and communication problems for boarding. In addition the shuttle bus was sent to the wrong airplane and had to return 3 times."
Pros: "Land crew attention was polite and nice"
Cons: "Restrooms on board was dirty, no toilette paper nor tissues. One fight attendant was particularly impolite, hitting and pushing instead of asking"
Pros: "The crew were very welcoming, helpful and charm, makes you feel easy"
Cons: "General interior cleanliness"
Cons: "Flight was delayed by nearly 4 hours due to a cargo loading issue in Mombasa. Communication from Ethiopian Airlines staff regarding the issue & delay was very poor. Passengers were becoming very anxious and tense regarding the flight, if it would depart, and the safety of the plane. Improved communication from the Ethiopian Airline staff would have gone a long way to calming the situation and reassuring passengers."
Pros: "Excellent airline overall Great seats for sleeping"
Cons: "Business class seats are not well appointed Nowhere to put a bottle of water - storage handbag and shoes etc could not be reached without undoing the seatbelt and screen far away from the seat Voice commentary was muffled and therefore unable to be heard"
Pros: "Cheap. Good for connections in Africa."
Cons: "Boarding was slow. The food is the worst I've had on an international flight. Flight crew is often not responsive and brusque. The recline on my wife's seat was broken."
Pros: "Flight time changed without notice. Delays in Medinah caused us to miss our connecting flight to Johannesburg. Really poor communication. No agents would take calls in Jeddah. Really terrible service. Would avoid using this airline at all cost. Not the first time I've been delayed by them"
Cons: "Flight time changed without notice. Delays in Medinah caused us to miss our connecting flight to Johannesburg. Really poor communication. No agents would take calls in Jeddah. Really terrible service. Would avoid using this airline at all cost. Not the first time I've been delayed by them"