Daily cleaning, installation of cabin HEPA filters on flights to Bangkok Suvarnabhumi Airport
If travelling to Bangkok Suvarnabhumi Airport, the cheapest city to fly from in the last 3 days was Johannesburg, with flights as low as R178 781 one-way and R342 303 return. Flights from Johannesburg are the most searched and start at $198 for a return trip.
Bangkok Suvarnabhumi Airport is 25 km from the centre of Bangkok.
Bangkok is served by Bangkok Suvarnabhumi Airport, also commonly referred to as Bangkok Intl, Bangkok Suvarnabhumi, or Suvarnabhumi. The airport code is BKK.
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Scores according to KAYAK customer reviews
Pros: "It’s an old plane, so the seats are those older yet more comfortable type of seats!"
Cons: "Better service from the crews."
Cons: "Rather long wait at business check-in, friendliness there ok, on board service slow with the champagne, old aircraft with old configuration of seats, nothing really bad, but it's not like this that you win an airline of the year award!"
Pros: "When the seat folded down (business class) into a bed, it gave almost a twin size bed that was flat."
Cons: "Being in business class, I had expected the food to be better. Also, the red wines offered were only a sub selection of the ones in the menu."
Pros: "Movies selection is great. Seating space is comfortable."
Cons: "Boarding process could’ve been smoother"
Pros: "Amazing services and foods"
Cons: "The business class seat was great"
Cons: "Nothing comment."
Pros: "I like all"
Pros: "Everything. New plane amazing food on a two hour flight Great new entertainment system on the seat back."
Cons: "A little more leg room."
Pros: "Entertainment system ok"
Cons: "Change if gate 30 minutes before departure and no info at old gate. New gate very far away, terrible for old people."
Pros: "Extra touches and super pleasant and courteous staff."
Pros: "Singapore Airlines delivers as always. Friendly crew and clean and well maintained aircraft."
Pros: "SIA service and food is always good. The flight went by quickly which is good."
Cons: "The entertainment system for the 777 did not have a touchscreen which I have been accustomed to on other SIA flights, but the main issue was the brightest setting for the screen was very dim. I think the screen is just old and not as bright as before."
Pros: "Entertainment ok but not newest, boarding smooth, food ok"
Cons: "Long waiting time for baggage, food not exceptional"
Pros: "In general it was all very good - I flew Premium Economy but I didn’t see much difference at all between that and Economy. There was a bit more leg room but that was about it, Having said that Singapore Airlines overall is pretty good - toilets kept nice and clean and everyone well taken care of."
Cons: "Cabin little bit cold"
Cons: "First experience with Singapore where the crew made a negative impression. As soon as the plane pulled away from the terminal, crew members seemed rushed and frantic, literally running back and forth from Economy Premium to the galley gathering items. Approximately every 7-10 minutes, crew members would be running back and forth next to my seat with heavy foot steps, which would wake me up. I also noticed that certain crew members were shouting at passengers to get their attention instead of lowering themselves to be heard. One flight attendant almost spilled orange juice on me because she turned around too fast trying to serve drinks. I'm not sure if they were short-staffed, or if it was the influence of a certain crew boss, but something was definitely wrong."
Cons: "No entertaining at all, only old movies. The seats are very tight. There was a guy snoring during the flight keeping everybody awake. The breakfast was mediocre, just a a bun with fruit"
Cons: "Delayed 2 hours behind schedule"
Pros: "Singapore airline crew is always top notch in terms of service and attentiveness. It's a direct flight from Singapore to Canberra! Beats the layover in Sydney or Melbourne."
Cons: "Business class seats were uncomfortable compared to other business class. They're not lay flat seats, and I can't get the seat even close to flat because my feet jam in to the bottom of the seat in front of me. The food wasn't great, some of the meal which was supposed to be served hot was still cold."
Pros: "Crew members very friendly. Foods are excellent. Kids have priority to have their meals first."
Pros: "Great entertainment system for a short haul fl flight"
Cons: "Terrible food"
Cons: "Inflight entertainment wasn't as extensive as in previous years."
Cons: "Some staff not courteous which surprised me"
Pros: "easy check in process and the crew was awesome. friendly and attentive to all passengers. great food as well."
Pros: "Priority line for boarding and security, reclining seats, foot stand"
Cons: "Priority boarding not available in India, food and food choices and lackluster service"
Pros: "I liked there was entertainment"
Cons: "It was an old tired plane"
Pros: "AMAZING IN EVERY WAY. PLANES ARE OUTSTANDING SERVICE IS OUTSTANDING INFLIGHT STAFF ARE EXTREMELY POLITE AND FRIENDLY AND ELEGANT!:)) AIRPORT IS SUPERB THIS IS MY FAVORITE AIRLINE!"
Cons: "THE WEBSITE LISTS PRICES IN SINGAPORE DOLLARS AND IT IS ONLY IN THE FINAL STAGES OF A BOOKING IS ONE TOLD WHAT THE US $ PRICE IS. THIS NEEDS TO CHANGE. WHEN YOU CALL SINGAPORE AIRLINES THERE ARE VERY LONG WAIT TIMES."
Pros: "Again very friendly and efficient service ."
Pros: "Efficient courteous and attractive crew. Good food drink selection and great entertainment system."
Cons: "Unfortunately the plane was an older 777-200 with smaller TV screens but otherwise fine."
Cons: "Crew was very poor in responding to any requests. I am usually very quite and light on demands as i hardly hit call button on the seat to get any assistance, but during meal, I was asked about drink and I opted for Ginger ale. Crew said, she will get back to me and I did not hear from her for another 10 mins, then there was repeat serve of drinks and I was asked if i needed any thing and asked the same drink, but then I was asked to wait. After I had finished off my meal and ready to go to sleep, someone was bringing my drink out and I then respectfully say no to it as it was bit late after the meal and asked for water instead and did not like the look on the face of the crew member. I saw it happening with other passengers as well and was under the impression, the whole crew performance was pretty poor and SIA was not up to its high-standards as I always like to fly with them. I will look for different option next time"
Pros: "The hot towels twice during the flight was great"
Cons: "Really just the food"
Pros: "Ease of checking. Empty seat between us"
Cons: "Can't upgrade with krisflyer miles"
Pros: "The aircraft was clean, new, spacious and quiet. The bathrooms were regularly maintained. The food quality, selection and quantity was excellent for the economy class. Even the serving utensils were solid metal and had a very high quality feel to it. Having an endless supply of mid flight snacks was also appreciatd I always like the warm wet towels, which were offered at take off and landing. The entertainment choices were endless, but because it had USB and regular power, I was able to work on my laptop and listen to my podcasts on phone without worrying about running out of battery."
Cons: "The crew lacked its usual pep and cheer. For some reason they seemed very introverted and tired. First time on Singapore Airline that I noticed. The amenities kit was a bit on the cheap side. Also, only the supplied two prong headphones could be used with the entertainment system, I would have preferred an option to use my high end ones -- this was the main reason I chose to just work and listen to my own music/podcasts instead of watching a movie. We boarded and disembarked through the business sections and the aisles were too narrow. The announcements were hard to hear and the temperature was set too low for half of the flight (to kept fluctuating requiring constant adjustment of blanket/jacket). Having said that will keep flying them."
Pros: "Great flight amazing service"
Pros: "Everything is excellent!"
Pros: "Ice cream for snack? Heck YES. Variety of meals to choose from (i got hindu meal)"
Cons: "On the way to Korea, a stewardess keep taking my water away thinking i was done with it. It was very nice of her she tries to take trashes away, but it wasn't trash for me."
Pros: "The service was great! The entertainment was abundant. The food was tasty. No complaints at all!"
Pros: "As usual, plane is in good shape and crew are well trained. Nothing wrong with all the basics, but Singapore Air has definitely lost its lustre."
Cons: "For heaven's sake, please don't announce a boarding procedure and then not follow it. If you want to have a free-for-all rugby scrum to get on the plane, so be it. But don't announce boarding by rows/groups and then not make even a lame attempt to adhere to it."
Pros: "I am still trying to find my bags. I missed my connection and Jet Blue made me stand in a line to get rebooked for 7 hours. Unprofessional, uncaring. None of this was my fault but everyone who represents Jet Blue treated me as if it were. Never again"
Cons: "Plane was delayed and no apologies were made. We had to rush to our connecting flight."
Cons: "Same food options as previous flight Not as many movie options as the longer flight"
Pros: "Great food. Very fresh looking flight attendants. Awesome personal entertainment system."
Cons: "Service has faltered recently. I had asked fo Riesling, and the flight attendant said they would bring later. Never did. Also, they no longer offer various Crabtree and Evelyn products in bathroom, and my night pack didn't even come with a visor to cover my eyes for sleeping."
Pros: "Crew was outstanding"
Cons: "No sound on my entertainment system"
Pros: "In-flight Entertainment. Orderly & on-time boarding."
Cons: "Food selection was limited given we were traveling Economy class."
Pros: "Had a row to myself to stretch out. Not crowded, no wait for bathrooms. I like the warm washcloths after we settled in and before meals. Plenty of blankets and pillows."
Cons: "Food was ok, not super high quality."
Pros: "Staff were very friendly, helpful and attentive. Good movie selection. Food was above average for airplane food. Nice modern plane."
Cons: "Headphone buds weren't great. We were delayed two hours taking off, but thankfully my connecting flight was held so no further delay."
Pros: "Arrival in Canberra was excellent."
Cons: "Horrendously uncomfortable business-class seat for a redeye flight."
"The airport staff of Qatar airlines was UNFRIENDLY and UNHELPFUL. They all acted like we were bothering them. They gave no help in moving from one station to another. In general they gave an extremely bad first impression of Qatar airlines!!"
Pros: "I would have appreciated that with ALL required paperwork, my stay at check in point would have lasted a little less than two hours I spent standing and waiting for a feedback."
Cons: "Updating clients and offering a seat if it’s a long wait could have improved the situation. It is on reception that the business gets its impression. Thanks."
Pros: "Everything great!"
Pros: "Crew was great. They made up for mistakes in a positive and amenable way."
Cons: "Flight was late. There was no communication about it. The flight from Joburg to Doha was late, therefore I missed my connection. The delay was not officially communicated to any of the passengers — no announcements made, no representatives to talk to at the gate — until well past the time that we should have been in the air. It was distressing."
Pros: "Tripulación muy atenta"
Pros: "The crew was very attentive and professional"
Cons: "Food wasn't great"
Pros: "Great crew and food. Nice economy class."
Pros: "The A330, despite being an old plane, had really good recline."
Cons: "The entertainment was very outdated."
Pros: "The service as usual on Qatar is excellent"
Cons: "2-2-2 setup is old style for business class and while the seats were nice it means either you are stuck by the window or need to move to let others out in the aisle"
Pros: "All crews are helpful especially to parents traveling with young kid."
Cons: "More variety of food would be great"
Pros: "Nice crew, 1 hr free WiFi"
Cons: "Significant delay on jetway, temps uncomfortable,"
Pros: "Nothing special"
Cons: "I found my seat a bit uncomfortable for this leg of the jurney"
Pros: "Good service/Crew food quality and choice good."
Cons: "Need more choice of British TV Programmes rather than American"
Pros: "Good entertainment."
Cons: "Very cramped seating."
Cons: "Did not make this flight."
Pros: "Good leg space, friendly crew, excellent plane."
Cons: "This is for ALL airlines: It takes so long to get off the plane!"
Pros: "Plane was very empty so it allowed us to spread out."
Cons: "Cabin noise was loud. There was a high pitched whine throughout the whole trip."
Pros: "decent leg room. the staff was accommodating"
Cons: "the brea was har. some of the food was overheated thus making it hard to eat"
Pros: "Gave food vouchers due to extended layover. Marché food quality is average at best."
Cons: "Biggest problem was late arrival, missing connection. Lateness caused by them at first, then a departing passenger caused further delay. But they were late to begin with. Next problem was their REFUSAL to give me an aisle seat. I reserved an aisle seat originally, aisle seats were available when I tried to change, but agent REFUSED to accommodate me with either aisle or window. Sat in middle with huge guy next to me. Very uncomfortable. Food was mediocre on this leg. Oh, and late departing AGAIN. Will seriously look for other options on next trip."
Pros: "Video on Demand at each seat in coach. Friendly staff. Also patient staff, what with the languages they have to cover with each flight. The airline goes everywhere so it’s impossible to say what anyone will be speaking."
Pros: "The visit to the lounge is always refreshing. The service at the shower area is great however policing of people using phones in the quiet zone should be enforced"
Cons: "The good got used a bus gate which is acceptable however this typically takes additional time if there is a connection flight"
Pros: "Fantastic service, very friendly staff who are always happy to help"
Cons: "Should have internet free of charge in flight"
Pros: "Individual service, happy and natural looking crew, comfort and company aim."
Pros: "I was surprised with the quality of gluten free meals served for me, it was well organised and taken care of where I never had to wait. My flight schedules were changed few days before departure by Qatar Airways, but only thing I had to do was to confirm that I have noted, my seats and all the rest of details intact, excellent."
Cons: "The change of my flight schedule for the entire journey was done without giving me any options (departure flights from origin and return). It would have caused me inconvenience if the change of time does not allow me to adjust my plans."
Pros: "Great flight. Everything was good. The only very small issue is hey offer WiFi but even if you pay the allocation of data make you feel like you living in the 1990. 10 meg free and 300 meg for a whole flight is a complete joke, especially for USD 30. They could manage protocols but give a reasonable service."
Pros: "The service from check-in till landing was on the ball and superb. They were friendly and eager to assist with everything. They have the latest movies and shows to watch on their in-flight entertainment."
Pros: "Heavenly for an airplane ride!"
Pros: "see above"
Cons: "see above"
Cons: "Crew is meek and doesn’t smile or try very hard. Flight was FULL of nasty Russian tourists. Miserable experience"
Pros: "Good, drinks, service and entertainment system."
Pros: "Loved the food and entertainment."
Cons: "Not enough leg room and space between the chair in front."
Cons: "They lost my bag and that’s disappointing considering I have my bank account details in that bag. Very disappointed by this"
Pros: "Stopover in Doha fun. The people are so friendly."
Cons: "Crew nice alway take care customer"
Pros: "The flight attendants was nicer on this flight then the US to Doha flight"
Cons: "Seats were not comfortable"
Pros: "Could not be more impressed with the airline, absolutely would recommend to anyone!"
Pros: "Good in-flight service"
Cons: "Cramped seats"
Cons: "You canceled our flight in the last minute. we were starting our holidays and missed one day included the booking reservation. We didn't get any refund regarding this issue. On the other hand, i booked my special meal and never received it."
Pros: "Comfortable seat and good service"
Pros: "In-flight entertainment is excellent. Some of the grew also excellent. Had excellent seat 68d. Lots of leg room. Aircraft looked brand new."
Cons: "6 hour delay with no explanation. No apology. Stuck in transit with nothing to do. Not impressed at all. Boarding also delayed. Food on this flight was very poor."
Pros: "Comfortable, attractive, nice music, good food, nice crew, on time, easy takeoff and landing! What else could you ask for? ;-)"
Pros: "Nice and spacious aircraft."
Cons: "Some confusion on Hindu meal and vegetarian meals."
Pros: "The flight was on time, not full and the crew and the entertainment was excellent. Very happy with the experience of flying on Qatar Airways from Johannesburg to Miami."
Cons: "Everything was well, the food was good not great (even for airplane food) and the only other issue is it seemed like trash from our drinks and food services was picked up for quite a while or until we brought it to the flight attendants ourselves."
Pros: "landed safely"
Cons: "Had to claim bags at Doha and go through multiple security screenings to board connecting flight. At one point all the security was not functioning and we were packed up in lines. Barely had time to stop at the restroom before final security check where it was all so disorganized. After that check we were told that if we left we had to go through security again. Would have been nice to know that upfront. It was a madhouse going through that final security check and my husband's wallet was lost for a bit. No one really tried to help and we were told to move aside. Finally someone saw that it had fallen beside one of the counters. It was all horrible. Because of all this our 5 hour layover was a hassle with no time for food, etc. The whole airport experience was confusing and badly handled."
Pros: "Overall, an excellent short flight. I was flying with oversize luggage (bicycle), which is offer a hassle. The ticket agent took care of it without issue, and it arrived safely. Food was OK. I would try Qatar for a long flight if the opportunity arises."
Cons: "Boarding was chaotic. Everyone just queued up instead of using zones, etc."
Pros: "Excellent in every way. Clearly a top tier airlines. I will choose Qatar Airlines at every opportunity."
Cons: "Kayak/priceline re-booked my flight for my sister and I from SAA to BA, but failed to completely reissue us tickets. When we checked in for the flight, we had no ticket for the first leg of the flight, but we had tickets for the remaining flights. We immediately called to fix this problem, but due to slow customer service, we weren't issued tickets in time and the flight left without us. We missed all remaining connecting flights and were forced to buy New tickets. Now we have to work with kayak/priceline to get all my money back due to their error. We came back a day later than expected and missed going back to work."
Cons: "Because of poor connection, arrived for flight 15 min. before departure. Gate agent wouldn't allow us to board and wouldn't help us rebook. Offered no help."
Cons: "We took off in a terrible storm with lightning striking all around the plane. Very rough, lightning which scared the hell out of both me and my wife."
Pros: "Good seats"
Cons: "Took 2 hours from take off until i had a crew member ask what i wanted to eat/drink"
Pros: "The food was very nice. The IFE was very nice as well. The seats were comfortable."
Cons: "The was a lot of profanity used by the attendants that was not necessary. Secondly I reserved a front row seat in online check in, but it did not allow put mean in that seat. Which if they were full would be understandable, but every single one was empty."
Pros: "generally good overall for a 14 hour long flight"
Cons: "legroom could always be better for me......but this was similar to most other airlines"
Pros: "Excellent crew. Got on just in time. Last one on the flight but they were very understanding. Loved the airbus A380."
Cons: "It was great but food could have been better. Process to get onto the flight at DXB was much longer and complicated than it needed to be. Huge airport and big distance between connecting flights."
Pros: "Crew, interior, seats"
Cons: "Food was average. Service could be better. For example, my wife and I never got our food at the same time or close enough. We had to ask for food or drinks. They should regularly ask if we need something. Empty water bottles (up to 3) were sitting on my table for hours till we landed."
Cons: "Crew didn’t manage noisy passengers at business cabin"
Pros: "The crew was nice, and there was sufficient overhead space for my bag."
Cons: "I've flown hundreds of times, and this was the most most unpleasant flight I've ever taken. My seat didn't recline, the entertainment console was not working properly, and I had almost no legroom due to the design of the seat. The temperature was unbearably hot. And I didn't get my special meal."
Pros: "The crew was amazing and their service was very attentive to customers."
Cons: "Not having crying infants onboard"
Pros: "The seat was not up to the usual Emirates business class standard. The lights were never completely dimmed."
Cons: "Food worse quality than before. No snacks as well"
Pros: "Seat was fixed for such a long flight it is hazardous to the spine ."
Cons: "Allow the seat to slightly recline like any other airline"
Pros: "The crew were superlative."
Cons: "The seat folded to a flat bed, yet the boulder area remained raised, making the comfort level for a tall person, somewhat rest cited. My neck really quite sore as a result. Was an old plane tho, and the controls for movies , seats etc were archaic"
Cons: "Too long of a wait for "parking" after landing"
Pros: "General flight was good. Loved the food."
Cons: "Beeing more than an hour delayed"
Pros: "Outstanding and very helpful service"
Pros: "Business class setup Bar Staff"
Cons: "Being seated 5 rows and a bulk head away from my wife. Configuration of Two class A380 business class is at the back of the plane with all that increased movement and you have to wait for economy to exit before you can get off. Your diluting the benefits guys for economy profits."
Pros: "Same as above"
Cons: "Same as above"
Pros: "The travel kits are much nicer now, appreciated the mattress"
Cons: "The boarding process in ORT was a horrible fail. they didn't announce the boarding of first/business and by the time I arrived at my seat there was almost no overhead room left because people from economy put there bags in the business area. The bathroom was definitely not cleaned enough, I went twice where the floor was soaked, the seat was wet and the sink full of toothpaste. I understand that every passenger should be responsible enough to clean up after themselves, but it was not an enjoyable experience. The crew was friendly enough, but it didnt feel like the personalized service experience that is usually the case (where they introduce themselves, explain the do not disturb sticker etc). Also I think there was something wrong with my seat because it didnt "lay flat" all the way."
Pros: "Professionalism of flight and ground crew. Movie & entertainment selection. Overall cleanliness of aircraft. Better comfort due to wider seating."
Cons: "The fact that this was the shortest flight of my trip - Wish my journey started this way."
Pros: "Didn’t get this flight as we were so delayed."
Pros: "Staff were quite attentive. All requested were promptly fulfilled"
Cons: "Service took a long time once on the flight. We left Sydney at 7pm and didn't receive any food or drinks for at least an hour and a half."
Pros: "A380 flight was very comfortable, with adequate leg room. A great feature for long haul flights. Good food and a very good entertainment system"
Cons: "Good was served late, in both legs. Flight departs at 7 pm but diiner was served after 10 (midnight Dubai time) Which meant our sleep was disturbed and when breakfast was served we had a full stomach."
Pros: "The big tv on the seat backs."
Cons: "The seats were too close to each other."
Pros: "Professional and friendly staff"
Pros: "Good service"
Pros: "We will highly recommend to use this airline. We will try again to flight to any city that we know they will have connections . Is worth it to plan to stay a few days in Dubai. Is a great city , unique, different."
Pros: "all entertrainment onboard is excellent ."
Cons: "the flight is good,,but unfortunately the staff is not accomodating that much,,need some basic training on what kind of food you are serving to passenger.."
Pros: "Attentive crew (Busines cabin was near empty). Highlights the deficit caused by large occupancy A380 Business cabin. A380 business cabin has been economy classed to within an inch of its life, too few crew and those that are on duty disorganised and stressed. 777 crew ratio was 3 crew to 1 pax :)"
Cons: "Engine noise. Boarding in Dubai was a farce as called to gate even though aircraft was severely delayed inbound. Surly lounge staff didn’t help. Business Class gate desk ‘closed’ even though staffed as person was busy on the phone. Weird 2 - 3 - 2 layout means window and centre seats have to clamber over reclined neighbours. Seat width better than A380 and also less tomb like when reclined to nearly flat bed."
Pros: "Flight was quiet and very well organized"
Cons: "I normally choose vegetarian on all my flights, but emirates only has a strictly vegetarian option. Which means vegan - food was not good at all. Sometimes too spicy to even try to eat. I asked to replace my meal on occasion and took the continental breakfast which was great."
Pros: "the food was wonderful, the economy seats were comfy, and the service was superb. I really liked being able to watch movies and listen to music w/o a charge."
Pros: "Assistance at Bangkok was excellent with no problems wheelchair all the way from flight to taxi. The assistance staff were employed by the airport and not Emerates which seemed to make a difference."
Cons: "On the whole everything was acceptable."
Pros: "Streamlined flight compared to Boston to Dubai flight. Still very pleasant staff"
Cons: "Seats not as comfortable as possible in coach"
Pros: "I say that everything was good but overall "excellent" because it is hard to fly for hours upon hours and say that it was excellent. All considered, it was good while Emirates (compared to other carriers) is excellent. These huge airplanes are amazing!"
Cons: "Flying for hours upon hours but nobody can do anything about that. Africa has a routine, including this flight, of filling the cabin full of chemicals - for insects? Prepare to cover your head and face!"
Pros: "Very relaxed, good food and beverages. Loved the bar/lounge area. Staff very friendly and helpful. Will definitely fly Emirates again."
Pros: "leg room"
Cons: "the touch screen system was poor, limited movie choices, food taste, poor crew members etc"
Pros: "I liked the in flight entertainment, food, and decent leg room in comparison to other airlines. Also, a plus they have a good beverage selection."
Cons: "Not much I didn't like"
Pros: "Affordable price"
Cons: "Unfavourable flight schedule- Midnight arrival.. tired."
Pros: "Low fat meal was great! (the salmon one)"
Cons: "They broke my checked in luggage!!!"
Pros: "It was just ok overall."
Cons: "The first flight was late by over an hour and nobody could tell us why. They also serve food once and you don't get a snack or anything--you don't even see the attendants--for another 10 hours. Then they serve breakfast close to an hour before landing. The crew is constantly telling you to sit as if you weren't allowed to use the toilet at all when the seatbelt sign is on--and it's on the whole time. So you have to be asking permission to use the toilet when you are right next to the toilet door and about to go in because they don't allow you to use it. That's not healthy for someone to hold it."
Pros: "I will only fly Emirates when available to my destination from now on."
Pros: "I liked the boarding and most the crew was excellent"
Cons: "I specified ovo Lacto vegetarian because I eat cheese and diary. I got a stale and very small bread role with strawberry jam, wilted fruit and margarine for the breakfast meal. The non vegetarians got a full plate of croissant, cheese, fruit and jams. When I asked for butter I got no response. I asked three times before I could get some butter as I do not eat margarine. Lunch was wilted and slimy lettuce and tired fruit for dessert. The main meal itself was delicious but I was hungry the whole flight due to the small helping.. Another small but slightly fresher role and margarine again. Next to the non vegetarian meal there was less than half the food. It was very disappointing."
Pros: "Movies and internet"
Cons: "Took too long for food service. We were in middle two seats and my partner was feed and finished before I even got my food. They should go down each side at same time."
Cons: "late take off and even on arrival took 20 minute halted near runway as there was no space for disembark ."
Pros: "Both flights were amazing the service in both were excellent including crews too"
Cons: "Is from Jhb to Dubai were not Cartered for our foot socks had to were shoes to keep warm regards the long flight, and cover our eyes too ,but every thing was the best regards that only"
Pros: "Food was good for all nations (although red wine was fair quality, over all was superb). Hundreds of movie channels classic and new ones (but some had no English subtitles)."
Pros: "food and Boarding"
Cons: "seats, I flight entertainment jacks were not working"
Pros: "Movie starts as soon as seated"
Cons: "No Emirate staff presented to due with the 20+ hours delay. Just sent their representatives who are not powerful to make decisions and at the end we have many questions not answered. Eg. Any earlier reconnect flights? Any alternative airlines? What is the checkout time of the compensation hotel? Any meal compensation if not staying at their hotel? Etc."
Pros: "Great food and lots of entertainment options. Friendly helpful crew."
Cons: "There was a delay due to technical issues. They had to switch planes, which took a couple hours. But they gave us a free meal at the airport, while we waited. Unfortunately, they immediately fed us lunch after we took off, so it was two quick meals. I guess it is better than too little food."
Pros: "Very comfortable overall"
Cons: "Unrelated to the flight, the ground handling staff at Istanbul airport, especially the information desk, should be given a crash course in customer care."
Pros: "Food was really good, staff was helpful and friendly and there was more legroom that I've often experienced. Also - flight was NOT packed - there was actually an empty mid-row seat!"
Pros: "Left on time, arrived on time, crew were friendly and efficient, toilets were kept clean the entire flight, seat in economy had enough leg room and recline to sleep"
Cons: "In-flight entertainment films were a bit limited"
Pros: "Good gluten free bread on Istanbul to Malta leg. Blankets are good as is amenity pack which has all but diasappeared on BA. Good choice of films"
Cons: "Foot rest in economy, gluten free meal is poor (except bread)."
Cons: "Food wasn’t good"
Pros: "Great service! Food was very good."
Cons: "That boarding. People who were not in line rushed to the front when boarding started."
Pros: "Food was good. Able to get lots of water. Wide variety of movies/TV shows. Was happy with the service overall. Would compare them to Delta for international flights."
Cons: "Announcements weren't always clear but didn't really matter."
Pros: "Food and service in business class were splendid."
Cons: "Absolutely nothing"
Cons: "The Turkish airline is always late at take off Security check on the airport was horrible Not friendly people who work there And definitely no any kind of help Which make me for the second time miss my connection flight And definitely loose more money"
Pros: "Istanbul Airport has good facilities and F&B options"
Cons: "Flight from Istanbul to Bangkok was delayed for 3.5 hours with no apology and no compensatory measures such as drinks and food or lounge access Power outlets in Istanbul airport are all round plug European with no USB terminals for phone recharging"
Pros: "the personal screen is great, the crew were nice and plesent, nothing went wrong..."
Cons: "I had vigie meal and it was not so good. I wan't order it again, next time I'll order only fruit and vegetables."
Pros: "Large screens, reusable dishes + silverware"
Cons: "Plane was old, felt more squished and the seats did not decline. Also very note."
Pros: "Likes: The staff were prompt and friendly. The food was more varied and imaginative than on other airlines. Also, the fact that you get a refund, without any hassle, if you need to change your travel plans, makes this airline unique."
Cons: "Suggestions: A few more centimetres of space between the rows of seats would work wonders. A piece of fruit (apple or tangerine) would add to the enjoyment of the food. A wider range and variety of movies would increase the quality of the entertainment."
Cons: "The flight to Lviv was cancelled after 3 hours delay. All happens in life. But the only option Turkish airlines were offering is to fly the next day. I was flying to the funeral and this was not working for me (especially this was their second flight to Lviv cancelled - 2 in a row). The transfer desk didn't inform that there were two other flights going the same day of other airlines. When i approached to help me to go with a different airline the personal was very rude saying they will not help transferring the luggage and that they can't unload the luggage sooner than 3 hours after you go out of the security and passport control. When i asked to book to a different destination in Ukraine. It took 50 min at the desk to do it. Simply because 4 people at the desk were laughing and joking and nobody was concerned about the queue of over 40 people staying. After 30 min it turned out they've lost my boarding pass and it took 15 min to find it as one of the transfer guys managers simply took it to a different room... At the end when they found it it took only 5 min to do the work. I would appreciate more information from the desk about available flights and more support to manage the situation. I'm happy that people at the transfer desk are so joyful and happy it obviously helps to deal with the stressed passengers whose flight was cancel."
Cons: "It was a struggle to get our hotel from the turkish hotel desk crew. We were travelling from Cape Town to Toronto with a little baby and had a layover of approx 10 hours at Istanbul. They claimed that our layover was 9 hr 40 mins (and not 10 hours) and I had to argue before we finally got a transit hotel. Their customer service is poor."
Pros: "Airplane crew was amazingly friendly and helpful"
Pros: "The Lounge at Istanbul airport is fantastic"
Cons: "Seating in Economy class is terrible. For tall persons like me it is a punshment to be squeazed in such a narrow space. Turkish airlines should add more space and comfort with their seating in Economy. Introduce a Premium Economy Class would solve that problem"
Cons: "No space"
Cons: "some staff spoken English was not upto the mark"
Pros: "the crow"
Pros: "Extras provided - eye mark, socks etc"
Cons: "My seat was unable to recline. My husband and I were moved to a middle aisle (although we really didn't want to share) only to find that the foot rest at my foot rest was also faulty. It was an uncomfortable flight"
Pros: "Being able to check two suitcases per person. The flight attendants were very calm and helpful."
Cons: "We couldn't check in online with our lap infant."
Pros: "Great food! Loved that you get a menu to choose from"
Cons: "We were not asked or given the option to choose our seats on the plane."
Pros: "Flight attendants need to be friendly."
Cons: "I will never use Turkish airlines again."
Cons: "The fact that I missed my connection flight in Thailand because of a two hour delay. I was never informed why there was so much of a delay and in turn I had to pay triple of what I payed before for my flight. Very disappointed. Won't be flying this airline again. Service was rude. They should be more responsible when it comes to timing. We were on the flight waiting for two hours!!!"
Pros: "crew, food, entertainment was great. Seats were terrible"
Pros: "Great crew. Super nice to our 4 year old daughter. They were quick, extra polite and efficient. I'm usually quite picky but this leg was perfect."
Cons: "It was all good(which I rarely get to say these days on any carrier)"
Pros: "seats, entertainment"
Cons: "food. only one non-veg option"
Cons: "Why does Turkish Air boarding always have to be so chaotic - pushing and shoving, etc. Why cant TK control their business class space - people from economy always coming up for bathrooms when there are plenty in the back....."
Pros: "Food was tasty and fresh but staff cold and aloof"
Pros: "food is always good..crew too"
Cons: "less and less space in economy class for passengers not very kind boaridng people no info on posibble complimentary upgrade for Gold Card passengers"
Pros: "Food was pretty good."
Cons: "Crew was disorganized. Half the plane didn't get the bread that was supposed to be on the breakfast menu. Service was slow and not enough crew. Also had to wait 30 minutes to use the bathroom because the crew told me I couldn't go into the one I was already in line for and the other one was being cleaned. Seats were more cramped than most airlines (and I'm short)."
Pros: "Better food and service than other airlines on which I've traveled recently. Loading passengers was disciplined and speedy. Staff very helpful. Istanbul airport is great for a long wait. If you go to a gate waiting area with no flight soon, you can stretch out and sleep. Good English-language bookstore."
Pros: "Good flight service. Nice STAR lounge in Milan"
Cons: "On line check-in does not remember frequent flier info."
Pros: "Service, food, entertainment is off the charts!"
Cons: "Seat comfort and legroom in Economy is below standards for even a domestic flight. Flew for over 21 hours on two concurrent flights and I was almost insane. Last leg was on Jet Blue and I felt like I was in First Class with their leg room and seats."
Pros: "I always enjoy flying with Turkish airlines it is a breeze from check in all the way destination from food to entertainment it all runs so smooth I will fly with u any day so far that is the best"
Pros: "Amazing service and comfortable environment. The really take care of you"
Cons: "Boarding Process could be a little streamlined. Guess we are used to the regulated process."
Pros: "Patience is a virtue"
Pros: "For a short flight, it was good. The seats were a bit bigger, and the crew was nicer. The food was ok."
Cons: "Again some attitude from flight attendants. The food is average but again subpar compared to previous flights with Turkish Airlines."
Pros: "service always good"
Cons: "on the last flight didn't even have a personal monitor"
Pros: "I always enjoy flying with Turkish airlines because the service and care is exceptional !"
Cons: "Old air planes, bad airport instantly, not attractive food."
Pros: "Nothing, will never use this airline again."
Cons: "Worst customer service. Very uncaring and rude. Worst airline I have seen and I have traveled with many. Had doubts about using Turkish and a little less expensive ticket turned out to be the most expensive in many ways. Went to the gate 17 minutes early and the agents and the plane was there but was refused entry and was lied and told to go to gate 215 and missed the flight even though there were empty seats on the plane. Asked for help at the other gate but was given the run around and ignored by everyone and told to go to gate 214. After I went to gate 214 was told to go to customer service lower level. Turkish airline supervisor Mustafa Bogaz at Istanbul customer service held a grudge because I was upset and yelled at one of the supervisors and he told Mustafa and everyone not to help me and wanted to get back at me and said penalty in front of me to the customer service member I was speaking with. Mustafa lied and would not put me on a connecting flight and said I had to pay penalty and wait 24 hours. Told me to go to customer service outside the airport and would not call them after I told him I was ready to pay for a connecting flight and could not wait 24 hours and needed to go to work. Even though an American citizen was told needed a visa after waiting 1 hour in line and had to pay to exit the airport. The machine didn't work and the credit card was refused. Got stuck at the airport for 24 hours and missed work and a family event. Turkey is a hell hole and nothing works. Will never visit again. Mustafa 6 hours later was still holding a grudge and told another customer service member in Turkish in front of me to lie to me and say there was no emergency aisle seat available for the flight the next day. Got an emergency aisle seat the next morning when Mustafa wasn't there. Everyone in the customer service team including other supervisors took Mustafa's side and would not help me and lied. Everyone had no compassion and held a grudge."
Pros: "The crew is super. The food is good and the entertainment system is almost perfect (free WiFi will make it the best ever)"
Cons: "legs space, legs space and legs space. I will hesitate to pick up turkish only because of that. in long flights there are a lot of satisfaction factors but this is the most important one for me. if I have to get up every 20 min to stretch, it is not working."
Cons: "Seating too narrow"
Pros: "I had a really long lay over and got a free hotel. None of the airline personal will help you find the hotel desk you need to get to, but if you keep asking around you'll find it eventually(in arrivals next to the starbucks). Shuttle service to and from the hotel. The hotel was fine(I mean not great but it was descent)."
Cons: "The flight attendants aren't super nice and if they don't understand you they kinda just move on. So that was sort of annoying."
Pros: "Service from the flight attendants were fantastic. The food was delicious and the entertainment included plenty of movie options. I'm also glad that my bags were never lost throughout all of my flights this summer on Turkish Airlines."
Cons: "I know seats in the 777-300 recline but do not disrupt the next row's space. That was not the case on the Airbus A330-300. It would be nice if the same seats were on the Airbus aircraft I flew from Istanbul to Bangkok."
Pros: "Turkish airlines changed my flight to another airline free of charge and for the same day. The new flight was definitely double the price that I originally paid and got my to my destination a lot faster than I would have if I had been able to take the original flight. Alitalia was a great, direct flight to my final destination."
Cons: "Of course having a cancelled flight is always a negative but the worst part about my experience was that I waited 2 hours in line before being helped to change my flight, and I was only about 8th or 10th in line. They also only had one person to help everyone at the ticket counter until 2 hours later they added another person. In the end everything worked out and everyone was for the most part really nice but that waiting was annoying."
Pros: "The crew is excellent"
Cons: "The seats area are too small my knees hurt as they hit just the edge of the food tray, impossible flight with the seat other than straight as you will be disturbing a lot the other passengers, although unfortunately some people do not care about the confort of the others"
Pros: "Flight was ontime"
Cons: "1st class seats not as comfortable as other airlines. Food was nasty."
Pros: "The crew was very friendly and attentive."
Cons: "Can’t think of anything"
Pros: "Comfort and food."
Cons: "Some flight attendants could ve friendlier."
Pros: "Great seat and crews"
Cons: "A330-300 is nice"
Cons: "The entertainment unit was constantly malfunctioning"
Cons: "No entertainment facilities available even in business class"
Cons: "The selection was rather dated as I travel very frequently I noticed it. Otherwise it would probably be fine for most"
Cons: "My entertainment system was not working, so was my seatmate's."
Cons: "Not being cancelled and delayed"
Pros: "Luggage allowance."
Pros: "The MAS stewardess was really nice & helpful"
Cons: "Everything was perfect"
Pros: "The seat was very nice position."
Pros: "There was a hot meal on this 1.5 hour hop from Kota Kinabalu to Kuching"
Cons: "The seats on the 737-800 have quite limited legroom"
Cons: "Worst business class seat in the air. Departed 90 minutes late due to mechanical issues"
Cons: "Crew service"
Pros: "On time"
Cons: "No control of children on group tour, allowed to yell and run around. Express Immigration pass not available"
Pros: "excellent staff"
Cons: "ship needed cleaning"
Cons: "cabin not so clean, no foot rest. But crew good service."
Pros: "The boarding process was really fast and efficient."
Cons: "No IFE was provided on this flight, so sad. There was a headset port in my seat but the airline didn't provide the headset so it is useless. Well the only thing that I can do on the plane was just sleeping."
Pros: "I was surprised to board an A380 to fly from KUL to BKK"
Cons: "In Bangkok we had to get off on the field to board a bus"
Pros: "The crew was very pleasant and professional. . The food bland but warm. But the seats were microscopic"
Cons: "Seats were tiny. My knees pressed to seat in front of me. I’m 73 inches tall"
Cons: "Tight seating made it less comfortable than normal, and mechanical issues caused some delays."
Pros: "Can’t find anything good."
Cons: "The airline is protected by the government. Hence there is no motivation for them to improve. This airline is my last choice. My biggest dissatisfaction is the hospitality shown by the crew.. not sincere and in some cases rude... is this the MH - MALAYSIAN Hospitality that they keep advertising? Very disappointing.."
Pros: "The flights were on time :)."
Pros: "The crew were friendly although some of the announcement was not clear."
Cons: "We had bad experience with the airline because our luggage was not to be found at Langkawi airport and we had make a report. Fortunately about 8 hours later our luggage was sent to our resort which we stayed. (we arrived Langkawi airport around 3pm, we were told by the officer that our luggage will be sent to our resort at 7pm but it came at 11pm instead) The snacks could have been better. Besides the salted peanuts, it would be better to add biscuits or a slice of cake. The orange juice is good but maybe if we are given choice of warm drink (tea or coffee) it would be great."
Pros: "The boarding is a bit mess up as it was delayed by Malindo Air which share the same gate, I wonder Malaysia Airport authorities has run out of resources why cramp 2 airlines in same gate departing 30 minutes apart, crew is OK seats is comfortable but landing is quite uncomfortable"
Cons: "Boarding and landing"
Cons: "The flight was delayed for more than an hour. We had problem getting the attention of the crew as all of them were just hanging around the galley."
Cons: "We had a 4.5 hour delay due to weather conditions at Heathrow. Although the airline could not avoid this. I feel being kept on the plane for the duration before a 12 hour flight and a further 4 hour connection, was too much."
Pros: "Avoiding the huge queues (lines) in Asian airports is worth gold. Bz class travel on the KUL-BKK sector on Malaysian isn’t great but avoiding the queues at both ends makes it all worth it"
Cons: "my bag failed to arrive in bkk till next day and had been broken into at kl airport .bkk said this happens every day at kl never fly malaysia again!."
Cons: "There wasn't a food preference option when booking through kayak."
Pros: "Excellent food and crew"
Cons: "Seats rather basic for business class"
Pros: "The service"
Cons: "The food"
Cons: "2h+ delay"
Pros: "Cabin crew, smooth flying"
Cons: "The flight was delayed 1.5hours"
Pros: "The plane was nice and new. Very smooth flight."
Cons: "Toilets could have been cleaned more frequently."
Pros: "Free beer and wine. For breakfast the egg dish wasn't bad. Good in flight entertainment"
Cons: "Seats uncomfortable after a few hours, not good for long flights. Seats have very little leg room so for someone over 6 foot tall it will not be comfortable."
Pros: "Newer B737-800 aircraft Improved entertainment system Drinks"
Cons: "Seat pitch is a measly 30 inches Entertainment system USB has very low current - very slow to charge phones Food taste is very poor"
Cons: "Rude staff on ground and cabin crew. Delayed. Lost baggage. Terrible customer service. I would never fly again."
Pros: "On time departure system works"
Pros: "Prompt and great service."
Pros: "We missed our flight connection in KL due entirely to our fault. M-Air staff helped us get onto the next flight. Economy was full so we paid for an upgrade to business class but we were seated in first class. Wonderful crew, service, cabin and flight."
Pros: "Flight to KUL from BKK was a fairly new 737 and had a new entertainment system. It was clean and looked well maintained. Nice ride."
Cons: "Return to BKK from KUL was on a 737-800 that looked like it was ready for the scrap heap. Very dirty even on the outside of the plane. The backs of the seats were torn and spots from drinks and dirty hands on the backs of the head rest. All the magazines were WELL worn and one had gum between the pages. The table top had part of a meal left on it."
Cons: "Only 3 hours to checkin prior boarding for business class. I waited for 2 hours foor checkin"
Cons: "boarding was awful 1 hour late and no information provided to waiting passengers staff nasty and indifferent and/or uninformed about what was going on"
Cons: "Everything but price. Wouldn't take it again."
Cons: "Collection of headsets, too long at the tarmac before take off."
Pros: "The Crew in general was friendly and helpful"
Cons: "Boarding was unorganized! The food was disgusting so I did't even eat my meal! The seats were cramped and uncomfortable."
Pros: "When I arrived early for my 3:15 flight, the agent said the flight would be late but he could put me on and earlier flight. I left Bangkok at 1:45 instead of 3:15 and the flight was very comfortable with a meal on a short flight to Chiang Mai."
Cons: "Nothing to complain about."
Airlines flying to Bangkok Suvarnabhumi Airport have enacted additional safety measures and adjusted policies to better accommodate travellers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights to Bangkok Suvarnabhumi Airport
Masks required on board, masks provided on flights to Bangkok Suvarnabhumi Airport
Social distancing seating
Middle seats unavailable to book on flights to Bangkok Suvarnabhumi Airport
Testing for antibodies, testing for symptoms for flights to Bangkok Suvarnabhumi Airport
Waiving of change fees. Search flexible flights to Bangkok Suvarnabhumi Airport