Pros: "Crew is good, attentive, embodies the middle eastern hospitality culture."
Cons: "Connecting through Dubai was terrible, 1 hour delay before flight take-off was awful, food was less quality than previous flights, flight attendants congregated in front of my seat by the galley, parked all sorts of things there, could not sit comfortable the entire flight."
Pros: "The seat was not up to the usual Emirates business class standard. The lights were never completely dimmed."
Cons: "Fly Dubai are just substandard. The codeshare flight are ruining the reputation of Emirates."
Pros: "I am tall and was very happy with the leg room in economy class. Food was tasty."
Cons: "Nothing really. Was completely satisfied."
Pros: "Great entertainment, great seating and space comfort. Overall a great experience. But, Etihad airways is still better than Emirates."
Cons: "Longer wait for boarding. The assigned zones were the last possible ones. Zone F or something similar. Flight attendants were okay, cared less for economy class. Also, Bluetooth headphones pairing did not work."
Pros: "Movies entertainment"
Cons: "Food selection available was not good in my opinion - pretty much tailored to Indian appetite and stomachs. Very pour options for juices and alternate foods."
Cons: "No response when requested for help from flight attendants multiple times from SEA to DXB. Every time I have to walk to them for help."
Pros: "Good choice of entertainment."
Cons: "Food can be improved. A little bit of innovation is needed."
Pros: "Attentive and very professional flight staff. Excellent food in Economy."
Pros: "Hard to fault Emirates business class flights, flight was comfortable and smooth and crew attentive"
Cons: "Would love Emirates to fly the A380 from Glasgow but know its not possible with our small runway, maybe worth investing in though as always a busy flight both segments"
Cons: "Please improve food. Same cold sandwich was given again and again. There was no tea, coffee, cold drink, fruit or chocolates. The menu was very bad. We are disappointed with food."
Pros: "Food was good in general (parmesan pasta, mousse desert), sometimes okay (chicken) Movies and music were well-updated and in large variety"
Cons: "Sometimes, food Some seats were too tight."
Pros: "Good food, excellent lounge in Istanbul and super comfy seats in the longer leg"
Cons: "Boarding crew did not have the required knowledge of visa process and made us wait 40 mins"
Pros: "We arrived in Athens eventually"
Cons: "People were made to wait outside in the cold airport bus for half an hour. The ground crew gave no explanation for the delay. After heavy protests, they let the waiting passengers back into the terminal. Supposedly the pilot was sick, but there was no communication at all from the airline about the cause of the delay or how long it would last."
Pros: "They give me windows seat. Problem give Aaisle seat to handicap. Old man can’t move nowhere’s ever time I like go bathroom waited someone help him crews members are rude I requested it’s hard. Nobody care my priority 30 min waiting then I use restroom. Disappointed Los Angeles to Istanbul uncomfortable journey"
Pros: "Staff & food were excellent."
Cons: "Seats need to be wider in coach!!!! NO I'm NOT a typical fat American but have an athletic build with wide shoulders. Thank god I had two small passengers seated on either side of me. The airlines know what they need to do but keep resisting in the name of greater profits."
Pros: "Sleeping accommodations, storage, crew attentiveness in business class was outstanding. 5he business lounge in Istanbul was the best ever. Great airline."
Pros: "Food was fine, and crew admirable. Good entertainment even without internet connection on flight."
Cons: "I’d change out the Mac and cheese at the prelanding meal. Service took awhile and I ended up in the zone in the back where choices were gone. Biggest factor was inability of phone center or inter et to check me in."
Cons: "I picked a window seat very early on through a phone call to a Turkish Airline agent in the USA, but when I checked in online, the seat assigned to me was gone and I was put in a middle seat while there were many other seats available. This erasure of the record and random seat assignment nullify the effort on the part of the passenger (making a call is not a trivial act these days because of the long waits) and generate uncertainty in the minds of the travellers. Hope you can improve on this point. That will make an even better impression on the passengers."
Cons: "Even though it’s only a 4 hours direct flight, They lost my baggage!!!"
Cons: "The Premium Eco seats are a catastrophe. They don't recline: the seats only slide down slightly but the upper part of your body doesn't move much. This makes for a poor experience, especially on a night flight. Except if you need the extra width, Eco has better value."
Pros: "The seats, staff, entertainment, particularly liked that you served hot chocolate! The staff were very polite, friendly and helpful."
Cons: "Food -vegan menu was bad for n the outgoing flight, better on the incoming flight. No vegan food available on domestic fight. Sitting in the aisle seat meant often people pushing past your seat."
Pros: "Crew attentive. The delay was due to airport conditions in FCO, cannot be blamed on Air France."
Cons: "Food. For a 2-hour plus flight, from 11am to 1:30pm, we got 20gr pretzel sticks. This is ridiculous. Don't pretend you are not low-cost! Formerly, before the Joon failed (thank God) venture, Air France had real sandwiches around that time of the day on that line."
Pros: "The Delta flight service was much better than the Air France flight I took on the previous leg."
Pros: "Crew was attentive. Timings were spot on."
Cons: "Virtually no information at boarding which made everybody just make a huge line. Boarding they a bus, it was raining and we got wet."
Cons: "I’m not sure that short-hop flights should serve solid food. The quality invariably disappoints. Otherwise, all is good with this flight."
Pros: "Nothing !! Such a bullshit flight ever !!!"
Cons: "No tv fo 14 hr long flight !! Flight delayed for 1 he !! No proper arranged to board .. it was kiosk!! Food quality was worse. No space to seat !! Can’t sleep .. no leg space !! Worst fight till the date !!!"
Pros: "Flight attendant was rude to my non French speaking 12 year old. He ripped his charger out of the USB port and threw it at him."
Cons: "TSA was sketchy and gave a FULL search, part down, etc. I kept asking and the excuse kept changing. Final excuse ridiculous! Flight attendant could have not treated my son as he way he did. I was unaware that the usb cord being inputted during taxiing As was my son. He was horrible to him!!"
Pros: "Red wine was excellent"
Cons: "Bright lights on throughout flight, would have been nice to dim lights for late night flight so passengers could rest"
Cons: "If you have to change planes and Paris is your middle person. Leave at least 2-3 in between the two flights otherwise you might not make it."
Very bad service. Flight crew left everyone’s dinner trash in there laps for over an hour after eating and rarely offered people water or drinks during the flights other then the initial meal service.
Pros: "the food was really good and the service was good."
Cons: "the entertainment system for the trip from lhr to acc was a bit outdated"
Pros: "The entertainment options are good, the food is good and the aircraft was clean with plenty of plugs for mobile devices."
Cons: "The boarding process was chaotic. Also other than checking boarding passes airline staff don’t help people find their seats or get settled."
Pros: "Great crew. BA lounge at Heathrow excellent."
Cons: "Flight delayed 4 hours due to technical issues. BA for a new plane but unfortunately still 4 hours late leaving Heathrow."
Pros: "There is o option to say food not applicable hence 1 star the menu to buy looked ok but didnt use it seat was standard and fine"
Pros: "Direct flight London to Denver. Check in and boarding very easy, friendly and efficient."
Cons: "Seats very close together, entertainment poor (and not working for first hour of flight)"
Pros: "Arrived safely at destination."
Cons: "Even coffee cost money? Had to request water. Just cattle moving through."
Pros: "The crew was friendly."
Cons: "The flight was over two hours late. No USB ports for electronics. Leg room and seats were dismal."
Cons: "paying over £200 for a one way 3 hour ticket and having to buy food on the plane."
Pros: "Liked the big plane. Didn't particularly like the food. And although enough alcohol was offered, I thought we didn't get enough to drink to stay hydrated. ( I meant water/thee)"
Customer service not the greatest my bags were left behind at JFK
Cons: "Flight was delayed for an extra 2 hrs, with inadequate refreshments. Plane wasnt clean and had musty smell."
Pros: "It’s acctually the second time , just last week 23rd , our flight with delta got delayed that made us missed our connecting flight and I had to pass through Nairobi, female crew serving snacks came over to me with snacks and told me I ordered low fat food which I did and I asked her if it was ok if I had chicken that day she insisted that had ordered low fat mean and that’s what she has to serve me and I had to tell her again I needed chicken, she started arguing with me over snacks she got offended and she just threw food in my hand almost dropped to the floor , I think that was not professional at all. And today again coming to Nairobi the female crew came over serving snacks again and requested if I could have some wet wipes my hands were dirty dirty because had seen a crew handing out with to the people in the front raw but she answered me it was in the bank and she kept on and I again asked the male crew and he explained to me that they mostly don’t give wet wipes for short flights but I had wet wipes when I flew to Nairobi from Amsterdam and I had too when I left Nairobi to Uganda , what’s the point of serving foods when passengers gotta eat with dirty hands , and today again-the same female crew skipped the first raw of two males with snacks who were seated in front of us and even if they told her they missed the snacks, she stood there and called the male crew just unprofessionally to bring the snacks for the gentleman and she just never cared . I think they should do better thanks ."
Cons: "They should be more professional and friendly to people they act like they don’t care sometimes ."
Pros: "Glad to receive small snacks for short flight Headphones were issued from from second flights, but not from Zanzibar"
Cons: "Check air on on plane as it was so lights that air doesn’t hit the face so it was very warm flight"
Pros: "Nothing - we were stuck at the airport for over 10 hours due to a strike. Missed all connecting flights. They didn’t even offer accommodation or reimbursement on air tickets for our next destination."
Cons: "I really do not care. I am never flying with Kenya airways again."
Cons: "KQ is always late! And never provide information to passengers about the delay"
Cons: "I am waiting at the airport to catch a flight tonLusaka. This is because I was bumped off my floor flight that I have no seat. Not sure when I will get ion that flight."
Pros: "I loved how comfortable the seats were. Very spacious enough leg room and entertainment on the plane."
Cons: "Avoid flight delays. We missed our connecting flight on Dubai because of delayed departure from Nairobi."
Cons: "As our first flight was late, we missed our connecting flight in Nairobi. They had us wait for nearly 2 hours to finally get our VISA and take us to a hotel to wait for the next flight. However, after waiting for 2 hours (with a 1-year old child), they took us to a hotel which didn't have any room"