Older aircraft and shows visually. 2 3 2 seating in business class is not ideal not much privacy as compared to competitors
Pros: "Need a more improvement for the service"
Cons: "Need a proper training"
Pros: "Same as the first flight."
Cons: "Same as the first flight."
Cons: "Row was very crowded. Seats much too close together."
Cons: "Plane was delayed and boarding was a bit confusing at the start but then quickly fixed"
Pros: "The staff the staff the staff. They made the trip so enjoyable. The A330-300 aircraft was smooth and silent. Very impressed"
Cons: "The seats in business class were not as soft as they could be but very impressed overall and good value for the cost of the business class ticket"
Pros: "Best service, food, seats, space, amenities."
Pros: "Business class was money well spent."
Cons: "The boarding at the gate was a bit congested."
Pros: "Great hospitality for a reasonable price - crew very attentive"
Pros: "I loved everything, the ticket purchase, the check in, the free first bag, the cabin crew, the amazing food and eating with non plastic forks and spoons."
Cons: "The plane was a little too cold.i noticed that 90% of the people on the plane had covered themselves in blankets."
Pros: "Boarding was on time. but food was very bad."
Cons: "I reserved my seats for all my destinations . And paid for that in advance. TURKISH airline refuse to give me the same seats and they said this not exceptable for them . I was very mad ."
Cons: "Options for vegetarians were not really good."
Pros: "First leg (Mia to Instanbul) crew was excellent!"
Cons: "second leg (Istanbul to Johannesburg) crew were rude!!!"
Cons: "The Bus carried all passengers to the plane . There was No help or assistance available for Handicapped passengers We had to climb the stairs. The person in front of me had Only one leg to stand on and was using crutches to climb the stairs This was like a survival of the fittest test and a horrible Experience. The Airline should provide assistance at the Boarding stairs."
Pros: "Service, food, staff—all excellent!"
Cons: "The cabins on both flights were too warm."
Pros: "The seats reclining not only the back. The food very tasty."
Cons: "I think finding a way to empower the crew to explain to passangers who took the extra seats ( some up to 5 per person) the entire 12 hours, that they must switch at some point if asked. There weren’t willing to do it on their own( being civil is a learned skill) and refused to allow someone else to take a nep on the extra seats as if they had paid for it."
Cons: "See comments above about connection at IST."
Pros: "Great service in the airplane plus they offer some amenities like slippers, tooth paste and toothbrush, they offer you wet towels to clean and refresh yourself during he flight. Really good."
Cons: "Very disorganized the gate checking, staff ne d hospitality training . You ESP not have time for your queries and concerns . They are always in a hurry to finish talkign to you . Poor hygiene. The bathrooms are very dirty and has nomjand soap to wash your hands . Male staff in board come across unpolite. ingelt inwelcomed by the male flight attendant port side at the back.?"
Pros: "Staff are welcome and supportive.at Istanbul Airport kindly re-opened the gate for late passengers due to unexpected delays of preceding Turkish Airlines flights. Otherwise, I must have missed the flight from Istanbul to Rome."
Cons: "Delayed departure for nearly 3 hours from Islamabad to Istanbul (TK711)."
Pros: "Good entertainment system with lots of options."
Cons: "The plane was uncomfortably warm throughout the (long!) flight, which made it difficult to get any rest."
Pros: "The staff, as usual, were fantastic. They handled the screaming babies well. Likewise, the movie selection was decent."
Cons: "On both meals they ran out of one meal option so no choice was available. The bathrooms got pretty got pretty gross towards the end of the flight."
Pros: "great customer service!!!"
Cons: "I ordered vgml (vegan meal) a head of time, been confirmed, but non of my most recent 4 flights had it:("
Cons: "Turkish Airlines did not transfer my bag. I am still waiting to find out if it has been routed to MLX."
Pros: "Great flight and awesome entertainment"
Cons: "The food is too small"
Pros: "Food is excellent."
Pros: "Outstanding service Excellent food Adequate entertainment Seat recline was good for economy"
Cons: "For a long flight (8+ hours) legroom on this Airbus was quite cramped Again poor boarding announcements resulted in very chaotic boarding process"
Pros: "The food was great!"
Cons: "I booked my ticket on Kayak two months prior to the departure date. The whole reason I booked it with Turkish Airlines was because the seats were listed as "lay flat". So I paid $150 more over the other airlines for the lay flat seating on my 8 hour flight from Katmandu to Istanbul and another 10 hours on to JFK. Well the seats weren't lay flat so I feel like I got played by Kayak and didn't have a very comfortable flight."
Pros: "No turbulence during the flight !"
Cons: "I did not enjoy the food, the spraying of chemicals in the air and the inability for the attendees to help customers."
Cons: "Horrible customer service. We paid in case of change in flight plan .your airline said no money back."
Pros: "Food and staff were excellent."
Cons: "Boarding area was crowded and confusing and no toilets, without having to exit security and return. Business class was in same lane as children and strollers, which was confusing."
Pros: "I eventually arrived at the destination."
Cons: "Difficult to communicate with cabin crew due to lack of English. Flight was delayed by 1 hour. General atmosphere on plane was chaotic I think due to the small plane and length of flight as large numbers of people needed to use toilets."
Pros: "Not trying to be flattering here but it really is a good airline."
Pros: "Crew is always excellent, food is amazing. Overall is always good."
Cons: "The airplane was old, seats were uncomfortable. Ataturk staff, Turkish Airline ground staff is so HORRIBLE, we are never traveling with Turkish Airline again."
Pros: "I liked the dates and time, the food and it was over all a good flight"
Pros: "The variety of films on show was decent"
Cons: "The crew skipped our aisle whilst delivering the toiletry bags, some announcements were made purely in Turkish without regard to English passengers. The boarding gate from Istanbul was opened much later than the advertised times."
Pros: "Love the entertainment choices, behind able to watch while seasons of TV shows, new movies. Makes the time pass easily."
Cons: "When you are doing a long flight, you don't want fruit to be the only choice for dessert. It's hard enough being gluten free but to find that nearly every airline just thinks that fruit is acceptable is disappointing. They did provide a gluten free bread roll rather than the usual rice cakes but on two recent legs, didn't heat it. When I told the flight crew the second time that it is inedible when not heated, he was great and said he would do that. And it is nice to eat grilled vegetables which are delicious but sometimes particularly on a long flight, a bit more variety is needed. Turkish Airlines is excellent but fixing this would make it great."
Pros: "excellent food, service"
Pros: "The food.."
Cons: "That the anytime snacks that was offered was not available for passengers"
Pros: "The service, the wine, the staff."
Cons: "The food tasted bland. Wasn't bad, but bland."
Cons: "They provide excellent service. Me and my wife love it."
Pros: "I liked the friendliness of the ticket person and all the flight attendants on both flights. The cabin was clean, the climate was not too hot or cold. The pilots were very good at their jobs. The food was good."
Cons: "Did not like boarding the plane on the Tarmac."
Pros: "It is nice that breakfast was served."
Cons: "Gate agents never called flight to board - just played an announcement twice saying it would board in 5 minutes. Free Wi-Fi on all flights would make your airline stand out. You may want to work with the airports to provide your passengers with cleaner toilets at the gates."
Pros: "Fast, efficient, confortable, nice flight attendants, good food."
Cons: "The guy sitting next to me who was upset that I had to go to the bathroom."
Cons: "Neverrrrr againnnnn!!!!!!!with Turkish airlines"
Pros: "service was very good.the seats were very comfortable to sit and sleep.The crew was great."
Cons: "We had ordered Hindu vegetarian meal but food seemed to have been Turkish modification of hindu meal that was not that good"
Pros: "Overall, it was a pleasant flight with good food and entertainment."
Cons: "The crew was inefficient: delivering coffee one cup at a time and not even offering it to everyone. I had asked a flight attendant for a glass of water and was never brought water until I asked someone else. The check-in personnel and flight attendants seemed to have no knowledge of toddlers traveling with a carseat, so I had to explain to them that he travels with his carseat or he manages to get out of his seatbelt. They made some calls to see if it was fine to bring the carseat onboard and finally gave us the ok, which we were very grateful for. When it was time to board and also to exit the aircraft it was a very slow process...much slower than usual. Most airlines have you boarding 30 minutes prior to your flight, but we were still standing around waiting."
Ticket cancelled by airline 3 hours before departure
Food is horrible compared how it was in ETihad few years ago so is staff who doesn’t want to help the people at all.
Cons: "1- To present more than 2 choices of meals, either the main meals or snacks, like Kuwait"
Pros: "Great flight....enjoyed it thoroughly....."
Pros: "Food varieties are not that good"
Cons: "Make the food quality, quantity and varieties to be improved"
Pros: "La atención excelente. La comida muy buena. El abordaje y la entrega de equipajes a tiempo."
Pros: "The crew was easily the WORST I have dealt with. Both on the flight to Abu Dhabi and to NYC. They were rude, unhelpful and extremely arrogant. A co passenger was chatting with one of them and she happened to mention that working with people was the worst ever. She’s been with Etihad for 5 years!!!"
Cons: "Your crew all need customer service and etiquette training. ASAP!"
Pros: "Spacious flight. Helpful crew. Efficient boarding"
Cons: "More food options"
Pros: "The crew was very nice"
Cons: "Boarding anything in Nepal is a adventure.They change gates on you as you are on the way.Then just sit and wait."
Pros: "Clean & tidy planes. Good service. Sufficient legroom for me - I'm six foot two inches tall & the 787 was great. Much more room than the airbus we flew to Athens on from Tel Aviv."
Pros: "Food menu need to be modified."
Cons: "Add chicken biryani, chicken shawarma etc."
Cons: "Abysmal experience on our return flight! # Abu Dhabi Airport is so outdated and an embarassment compared to the other Regional Airports # Boarding procedure still shambolic # A330 seems old and uncomfortable - even though it is a new plane # Cabin Crew so unfriendly and sour # Toilets again disgusting within 30 minutes after taking off # Food still shockingly disgusting # Onboard entertainment still inferior to Emirates/Qatar/etc."
Pros: "Not much"
Cons: "Full flight with small seats with little leg room, uncomfortable on a long flight and, I am very petite! Old, dated movies Mediocre food"
Pros: "Nothing!! Bad food Bad seats Ride flight attendant Bad service!"
Cons: "Everything Flight attendant was very rude did not serve with any courtesy She took away my food plate while I was still eating!! without even asking g me if she could take it away. Did not serve me the full course of the meal ! This is the service they provided me in Business Class! Please teach your flight attendants proper etiquette towards its passengers the paying customers! I am very unhappy with the overall service!!"
Cons: "Food was horrible. First of all, we didn't get what we had requested. On top of it, whatever they had provided was substandard. Especially whatever they had given as sandwich."
Pros: "Timings good."
Cons: "Wheel chair assistance very poor, I suffered a lot."
Pros: "Comfort on such a long flight was much better than other airlines. Food was great"
Pros: "What is there not to like? Service, comfort, on-time performance, food, entertainment"
Pros: "The food was delicious (there was lamb at multiple meals) and the flight attendants had everyone close the windows so as to help with the jet lag."
Cons: "I had a lot of issues with Etihad this trip. First, they changed our return date no less than 3 different times, one of them by more than 2 days. Then, they wouldn't allow us to pick up our checked luggage for our layover in Abu Dhabi because it was under 24 hours long. Unfortunately, while we made our connecting flight the next day, our luggage did not. We ended up spending 3 days without luggage, and ultimately went to the airport ourselves in order to make our tour."
Pros: "Super short, but crowded flight."
Pros: "Ahmedabad to Abu Dhabi veg food is out. Over all good service. I always Flying with etihad airways"
Pros: "Service is excellent But movie collection is very small Usually 5 regional Indian movies should be there. But only 1 or 2 regional movies r there No spicy snacks There are only bland snacks"
Cons: "horrible flight attendants. no one offered me a drink once and it took a horrendous amount of time once i got up and asked"
Pros: "Good value for money. Everything was fine."
Cons: "Never got here! First foight never left."
Pros: "i have nothing to like in the flight."
Cons: "no service you can call ten time if they come one time you lucky.very very roud crew and very discrimination place.also when i was fly los angeles to abu dhabi the guy name muhammad threat me many time for food he made mistake on my food and top on that he was threating me i hope some one in this air line take care of this but i'm not sure any one going to care for this and he was saying he is supervisor."
Pros: "Flight was on time and even landed to JFK an hour early. Flight was not full. Hence, enjoyed free vacant seats to lay down. Landing was nice and smooth"
Cons: "Food was horrible. No desert provided. Juice was not natural. It was sugar added juices. USB port was not working to charge my smart phone."
Pros: "the soft colours and comfort of the seats"
Cons: "some sort of pasta for breakfast"
Pros: "Friendly staff"
Cons: "They need better food"
Cons: "Total lack of ownership or accountability as we booked through Jet Airways, despite it being a partner airline. I highly recommend never boring any trip that involves both Jet and Etihad. They are not partners and suffer from lack of communication or processes to manage any issues, just pass the buck. Awful experience."
Pros: "All ok."
Cons: "Seats seem pretty short. Only half my leg fits on them and I am not a tall person."
Cons: "Nothing not to like."
Pros: "Connection times and schedule."
Cons: "Middle of the day standing in the runway in the sun in the desert inline. That's boarding experience. Who cares for 3rd world traveller right !"
Cons: "Food was horrible - asked for blankets and they didnt give out any. Seats were small and tight."
Cons: "The crew seemed to be new or something else happened but they ran out of food to serve, so they handed out bread rolls and soft drinks which then sat on our trays for the majority of the flight."
Cons: "The flight from Riyadh ALWAYS leaves late. Arabs have so sense of punctuality."
Pros: "The crew was great although clearly tired. They timed meals and darkness/light well given the time zone jumping and were consistently friendly despite drab conditions of such a long flight."
Cons: "Cabin crew was not responsive to our simple needs for glass of water or serving specific meals we had ordered(JVML). after lots of discussion they found the proper meals for us."
Pros: "The plane was spacious with great features. The crew was friendly and helpful"
Cons: "I do not like having to take a bus to and fro the terminal in Abu Dhabi. Especially when the connections are short."
Cons: "I wouldn't fly Etihad again because they lost my bags twice"
Pros: "Your service"
Cons: "Your boarding staff at abu dhabi"
Pros: "New flights Very good entertainment Good quality food Customer focused crew"
Cons: "Liquid supply (water) more often would have been nice"
Pros: "Crew was very helpful and entertainment options were good."
Cons: "Food can be better and limited access to WiFi (free) would be great. It was too expensive per flight."
Pros: "The flight crew was very helpful and kind."
Cons: "The flight was cancelled, but I wasn't informed until after a kiosk told me to check with an attendant. After waiting in line for an hour to find out my flight was cancelled, I was told I could either go to LaGuardia for a 1955 flight or I could wait until tomorrow at the same time. Neither flight was guaranteed and since they use AA, there was no other airline I could use to fly out of JFK or get home that day. I paid the $14 to bus over to LaGuardia where my flight was delayed repeatedly and I didn't arrive in PGH until nearly 11p. (scheduled to arrive @ 1720) The flight itself was not bad nor did the crew do a bad job, it was more the general indifference and treatment in between."
Cons: "the food was only so-so."