Cons: "Wish SAA doesn’t stop their operation, friendly cabin crew and tremendous professional on deck crew"
Pros: "The food was good."
Cons: "Check-in was extremely slow. Some of the screens for the movies did not work. This was not good. The maintenance on the plane is bad. That’s quite a scary thought!"
Pros: "The plane was old and the seats were not very comfortable."
Pros: "The entertainment was fine"
Cons: "The ground staff, flight attendants were terrible. The website didn’t allow me to pre book my food. There were no vegetarian options. I had no food. They didn’t offer me extra salad. There is NO leg room. The person in front of you lies in your lap. On arrival we had no gate and had to wait inside the airplane"
Pros: "The stewards were so kind and helpful! One of the best flights I've taken."
Pros: "Clean and friendly crew."
Cons: "I’m tall at the seats we’re a bit tight. But not worse than any other commuter flight in the world."
Pros: "Relatively quick boarding."
Cons: "The crew didn’t ask a loud group to be considerate of other passengers, even when we asked twice. The movie selections were small and not good and overall the tv was limited for such a long flight."
Pros: "Helpful staff at the gate & on the flight"
Cons: "I usually like airline food in economy class - this trip we splashed out & upgraded to business class & were very disappointed with the food: weird dinner choices which weren’t very flavorful & continental breakfast was dried cold cuts & rubbery cheese. The coffee too tasted like it came from a machine, very odd. I think I’ll stick with economy class - business wasn’t worth the huge extra cost!"
Pros: "No significant delays and flight attendants were nice enough."
Cons: "The system didn’t work and eventually had to move seats and away from my wife. Food is passable."
Pros: "The food and entertainment selection. Wine selection better on inbound flight than outbound from Accra."
Cons: "Disinterested affectwhilst serving; not offering drinks othe than the initial one. It is nice to be offered more. Coats from women not collected automatically as for the men. The PA sound was so poor I couldn’t hear most of the announcements. That is a potential safety hazard ! On my outbound trip the seat belt was faulty: another safety hazard."
Cons: "The entertainment system broke down and the flight attendants seemed sassy"
Pros: "All crews are kind, friendly and excellent services, the handling of missed flight is good."
Cons: "The plane is too old lots of things falling apart, toilet door, tv screen and its remote control ect .."
Pros: "Good crew, friendly and plane was spacious and well equipped"
Cons: "Boarding and waiting to exit the plane were both very delayed"
Pros: "The seats were nice"
Cons: "They didn't even offer complementary water,we were on the plane for 2 hours almost. Not friendly if you are pregnant or have kids"
Cons: "Delays at gate while on plane(2hrs), entertainment system non-functional, AC non functional, seat selection lost."
Pros: "Food and service"
Cons: "Entertainment system needed rebooting and then lost volume so was not available for about half an hour"
Pros: "Seat comfortable, Crew was great."
Cons: "The guy in front of me pushed his seat back and the space was reduced dramatically, even for lunch. Screen was not so good, but pprobably enough"
Pros: "The staff was nice"
Cons: "You've got to pay for a can of ginger ale now? When did British Airways become a budget airline? What a joke. The plain is an old outfitting with flip down screens and whatnot. It's not like we need these things for shorter fights, but why would anyone pay more to fly a nicer airline if you're treated like you're on Ryan Air?"
Pros: "I enjoyed all of the amenities provided on this flight, the service and food was great and I got to enjoy 3 new movies I'd been meaning to see."
Cons: "No complaints here! It was a great way to start off our vacation."
Pros: "Flight crew was amazing! And also appreciated the envelope for the lose change going to charity"
Pros: "The staff at the boarding gate and the flight crew were friendly and professional."
Cons: "The United gates at Logan airport were quite horrible. Poor signage, limited bathrooms, and all the dining options were quite expensive."
Pros: "Always love the Stroopwaffel snacks! Flight attendant was very friendly and worked to help passengers who had short layovers get off the plane first."
Pros: "Everything was good."
Cons: "I just wanted to seat with my husband but it was not possible."
Pros: "The flight itself was as good as expected: Attentive crew and competent pilot, good enough food, comfortable enough (for coach) seats, and clean airplane. The seats could be made to recline a bit more but nobody seems to be doing it for coach class."
Cons: "The flight was delayed 30 minutes causing me to lose the connecting flight home by about 5 minutes There was no effort from United to help me to get the second flight on time or from the crew on that one to delay it enough for me to arrive. They suggested I waited 9 hours for the next available flight or to get one by AA in Reagan Airport in 3 hours. They told me that transportation to that airport would not be reimbursed and would cost between 20 and 40 dollars. I didn't know the airports were that far apart and the one-hour taxi drive cost me 80 dollars. From Sao Paulo to Washington, things went as well as expected. Once landed everything was horrible."
Pros: "In my opinion, United has one of the most corteous crews among all airlines. I’ve never had any problems with their flight attendants being rude or grumpy."
Cons: "Dirty airplain, 12h flight, the food a disaster, crew that don’t know to smile, restrooms dirty the igienic paper and a lot more...."
Pros: "PRofessional, helpful, courteous staff. Before time arrivals"
Cons: "No entertainment at all. It was complicated to use the Wifi in the plane to watch the free videos / movies."
Pros: "Flight was fine. Food OK but to be expected. Entertainment good as per usual on United."
Cons: "My least favorite thing about flying to Dulles is getting on those ridiculous people movers to go to customs and immigration s. Creates a larger cluster of people at immigration and something else I have to wait on. Also - why is GRU already using buses for boarding 787s? The new terminal just opened three years ago-- missed opportunity."
Pros: "Aircraft was very nice...seats good, clean"
Cons: "Way too hot on the plane, Service was poor. No wifi working. many people had to go to desk...seat assignments stamped see at gate."
Pros: "The staff that is it"
Cons: "The plane broke down I was put on standby offered a middle seat and I'm a bigger guy I was stuck in between 2 other bigger guys and wasn't offered any compensation I'm anyway!!!! The next review will be on yelp"
Pros: "This was our first time experience and we appreciated the dedication and the level of safety the crew administered, especially during this time of Covid 19. Thanks"
Cons: "Just keep up the good work."
Cons: "I changed my flight but they didn’t change it and now I’m stuck!!!"
Pros: "Friendly crew. Excellent check-in. Priority bags came off first."
Cons: "Crew members paying more attention to the passengers, more option of food, being on time and cleaning after another flight."
Cons: "Stop using old planes with no personal entertainment systems on the back of the seats."
Pros: "Land crew attention was polite and nice"
Cons: "Restrooms on board was dirty, no toilette paper nor tissues. One fight attendant was particularly impolite, hitting and pushing instead of asking"
Cons: "There is no phone charging or entertainment. Also couldn't bring on carry-on sized bags with wheels and were forced to check them."
Cons: "It took 45 minutes for a flight attendant to respond to my call despite me calling dor assistance every 10 min. I had an issue with my tv screen and was not able to use the in flight entertainment I am very dissatisfied with such poor care and professionalism from your staff. This was something that should not have taken 45 min to get solved and even worse despite the call light being on multiple flight attendants walked by and did not even bother to question why the call light was on"
Pros: "Staff was pretty helpful and you could mostly get what you needed if you didn't mind going back to the galley for it."
Cons: "Boarding was literally unsafe (too many people going down an escalator into too small an area). Terribly bland food. Buttons on the seat rest too easy to push accidentally (for things like the light or to call a flight attendant)."
Pros: "I like the Direct route"
Cons: "Long wait time at checkin Only certain employees accepted money for extra baggage fees Long time boarding Most staff were friendly An employee on board with short hair was not nice and her hair wasn’t professional Paid $160 for the extra bag, but it was lost It is still lost!"
Pros: "Leg space was great and bathrooms were wider than usual."
Cons: "The entertainment center was falling, the touch screen was not working well, and the movies were all very outdated. There was no USB charger."
Pros: "Punctuality of the flight and the pilots did an amazing job"
Cons: "There was not in flight entertainment few broken handsets, broken seats"
Cons: "Old plane with no entertainment. The flight was schedule for 7:10pm then changed to 8:20pm then changed again to 11:50pm."
Pros: "The flight was really cheap. Although you get what you pay for. My seat didn’t have entertainment working. This is not the first time that it happens and the crew only look at your face and say sorry. Doesn’t do anything about it."
Cons: "Entertainment working, better food, not allowing passengers with 3 big luggages as carry on."
Cons: "Planes need to be better maintained especially the in-flight entertainment."
Pros: "Nothing"
Cons: "Nothing- dirty, old craft, your seat - someone is seating on your seat, and you need to find another seat"
Cons: "The plane delayed for more than 2h30min and explanation for it. I informed the crew I have diabetes and needed water/food. No answer, they attended me and heard my concerns when they were informed by a friend I was with "Hypoglycemia." I had vomit and a bad trip. I will think twice before doing it again!"
Pros: "Spacious ,new planes . Friendly crew . Great value for a relatively cheaper flight than other airlines ."
Cons: "Entertainment system lacked content , they should consider loading a greater variety even if it is older content . Food was decent but received some rock hard rolls and crossiants."
Pros: "The plane from Capetown to Luanda was a slightly older refurbished plane which meant more leg room which was really nice . The food was good and service friendly."
Cons: "The entertainment system had very limited preloaded content."
Pros: "The staff at Cape Town and Lisbon were excellent and helpful"
Cons: "Luanda airport not traveler friendly...long queues, very hot and our passports and hand luggage were checked 4 times!!!! no access to the movies on route Cape Town to Luanda and back again..."