Pros: "Very friendly staff, prompt service, smooth boarding, clean cabin."
Cons: "I usually love the food on Emirates but this was really not good. Barely edible!"
Cons: "The seats are a little tight and I paid for a bit of a larger seat. Next time I will upgrade for more room."
Cons: "All was ok just didn’t sleep to well on the long 8 hour flights"
Pros: "Timing of flight"
Cons: "Baggage policy has changed and has become too restrictive. Wieight and size and number of checked baggage is below competitors for transatlantic flights. Same for cabin luggage and is enforced randomly. Some economy passers were allowed two pieces, others were forced to check in cabiuggahe at $200."
Pros: "Boarding and Crew are excellent toilets are clean Gluten Free meals are available, that's a big plus"
Cons: "Lots of movies to choose from however I felt the choices were similar in a way! ( Example: you'll find the Drama movies are almost the same as the Romantic movies or the Comedy movies)"
Cons: "I haven’t received my bag yet. It’s been 4 days"
Pros: "The flight was very amply crewed, with attentive and friendly staff. Everthing runs quite efficiently."
Pros: "The size of seats , the food and the service"
Cons: "The entertainment system had few glitches but workable ( flickering banners of the channel or sound, volume"
Cons: "The seats on the 777-300ER were tiny compared to the seats on the A380 from JFK to dubai. My wife and I are both small people and we were cramped. This is very unfair to us and even so to larger people on such a long leg The entertainment screens were also very poor. Small, low res"
Pros: "Loved the spaciuos seats and great leg room. Food superb!"
Cons: "Annoying passenfer who peobably drank too much"
Great airline. Will use again. Keep up the great work though and maintain your customer retention. And please keep an eye on the bottom line and stay in business for decades to come and grow from strength to strength.
For the first time ever we had a grumpy check in agent. I got told off for not having a lock on my bag and she looked seriously put out that we were checking in as a group of 7. Very unusual as I fly regularly with Safair and all the staff have always been super friendly.
Free or minimal cost water available in recyclable cups on board would be very welcome! Everything else was great!
Seats are small. But I guess that will not change on my behalf. Otherwise their service is great.
Loved our Cabin Crew you could tell they enjoyed there job. The Chief Stuart was a delight. What a great way to start our day with such a positive company.
Pros: "crew insisting everyone covers mouth and nose with the mask"
Cons: "surprised to see no separation between people,"
Pros: "Seat could be wider or a business class option would be welcome"
Cons: "FlySafair forced me to pay for my second bag - even though my ticket was clearly marked "2 bags" all the way to Cape Town. Totally disgusted with this airline, not honoring the ticket. And they way they treated me about it makes me never want to fly with them again. Warning: Seats don't recline!!!"
Pros: "Professional staff from airport right through to the aircraft staff. Great service with a smile!"
Cons: "None"
Pros: "The planes seem fresh and new. The staff were efficient and professional. Although a budget airline, we thought they offered value for money."
Cons: "Can't think of anything. Although expectations weren't high, they surpassed them."
Pros: "Crew was amazing, very attentive to our needs flying with an infant."
Cons: "Boarding process"
Cons: "everything sucked time bery bad servive starfed on flight nonacolok was sergvedngypu ilt was really disappoinyling includigbymkthrvlounhr aothee airlione"
Cons: "Hi the flight from New York to Istanbul was deleted four 4 hours . from Istanbul to Madina it was ok but I didn't may bagages yet."
Pros: "Everything...the food was delicious, the staff was gracious and always went the extra mile."
Pros: "Food is really decent in economy. Good portions and variety."
Cons: "Leg room seems tight compared to other airlines."
Pros: "I love the small thoughtful things such as entertainment, ear buds and meals."
Cons: "Everything was great"
Pros: "Sleeping accommodations, storage, crew attentiveness in business class was outstanding. 5he business lounge in Istanbul was the best ever. Great airline."
Pros: "Liked everything about it new planes good food on time excellent crew"
Pros: "I would recommend Turkish Airlines to anyone. Excellent food and personnel"
Pros: "Food"
Cons: "After bus arrived at steps kept on it 20 mins. 2 more buses arrived in this time. Still wait. Then let out all at once. Massive queues to board. Poeple not dressed for this. Poor babies crying Maybe 15 mins waiting in 2am cold on tarmac."
Ooops, the leg room comment was for this flight, not the one to Palermo! The crew was also so lovely and kind on this flight.
Pros: "The crew were nice enough. However, I thought it was strange that the flight attendant woke up the guy next to me to see if he wanted to eat, which he didn’t."
Cons: "Checking in was bad. We had difficulty with the agent, who said that we needed to wrap our plastic tubs. We have flown other airlines using these same tubs for 15 years. After our minor altercation, the food on the two legs from Dammam and then on to Atlanta was very bad. I am not very picky with food and like just about anything. However, I was unable to eat the food served in 2 out of 3 meals. My time on Frankfurt was also not very pleasant. I will most likely try to avoid Lufthansa in the future."
Cons: "Boarding was slow but they had increased number of wheelchair clients. Not their fault but was a known so the process could have been started earlier."
Pros: "One of the best flights (airline) I have ever flown. GREAT crew that were kind, pleasant and helpful. ZERO attitude. I def will fly with them again in the future."
Pros: "Crew was great! Food was good! Boarding was fast and organized!"
Pros: "The problem was with the booking, cancelled flights- under stable- but nobody willing to make it right. Flights still screwed up"
Cons: "Give some customer service to your paying customers. Don't make a bad situation worse. Practice a can do attitude. Very disappointed in customer service. Not the flight itself."
Pros: "On the airline website the price of the ticket was $3000 and I bought it for $750 on Kayak, I expected delays, cancellations or something to go wrong and justify that price drop. Nothing of that sort happened! It was a comfortable and on time trip with no problems!"
Cons: "Nothing!"
Cons: "I never fly United because the spirits aren’t free so I chose Lufthansa. You can imagine my disappointment when it became a United flight and had to pay. Lufthansa you’ve lost a customer here."
Pros: "Food excellent. Cabin crew friendly and professional. Also very attentive."
Cons: "Cabin got warm at the end of flight. And because I am usually cold, I can only imagine how warm others felt"
Pros: "On board crew was friendly and helpful"
Cons: "Muslim meal does not mean all Muslims eat curry. It’s rediculous that we cant have a decent English breakfast instead you get curry or some form of curry for breakfast, lunch and supper. Your so called Muslim meals are not suitable for kids!! There is no such thing as a Muslim meal either. It’s simply called Halal otherwise then everyone else’s meals should be called Christian or Jewish meals etc. Also I requested help with transfer to my last flight which was horrendous because I’m one adult with 4 kids ages 1 to 11 and my eldest has sever learning disability. I nearly missed my flight because our flight landed late and I was struggling to keep my kids safe and together while running for the next flight. Somone should have been there to help with transfer."
Cons: "It’s a hop and a skip, just 2 1/2 hours. But. Nice flight"
Pros: "The crew was good and friendly. The seat was good for a domestic business class"
Cons: "The food was not good. Chicken was very overcooked and the mashed potatoes tasted like they came from a box"
Pros: "Business Class on the Code Share, South African Air was superb"
Pros: "Was surprised with a meal and all beverages were free including alcohol."
Cons: "Entertainment limited to predetermined programming on screens every 5th row or so."
Pros: "For a flight of 1 1/2 hours, we were served a delicious hot lunch."
Pros: "Great crew, great vegan food (order ahead!)."
Cons: "Ground crew disorganized and unfriendly in both Joburg and Windhoek"
Cons: "I was not allowed to bring my carry-on luggage on to the plane. Even though I was permitted to carry it on the in-bound flight. When I surrendered my bag at the plane's door I was assured that it would be safe. Once I got to JFK and passed through customs, I retrieved my bag and the Laptop was gone!"
Pros: "Nothing"
Cons: "Flight attendants were rude. Food was horrible. No leg space."
Pros: "The last leg of our trip was very comfortable, modern seats, pleasant service, and great food."
Pros: "I cannot say enough about the service from South Africa! Always smiling, always helpful and saying it’s their pleasure when you say thank you. It is top notch!"
Cons: "Can’t think of anything"