I was so happy and at ease with the crew 100 %the best ever
Very organized airline with friendly and professional air and land crew.
They didn’t announce priority boarding at all. Needed to walk up and check at gate
This flight was cancelled
Pros: "Great crew! Excellent business class suite"
Pros: "Food is delicious"
Cons: "Paid WIFI this time was horrible for the half of the trip WIFI don’t work"
Cons: "They do not understand the word priority at Doha airport. Business class passengers boarded last."
Cons: "We were told to board, but then kept in another area close on 1 hour before we could get on the plane and this area had no bathroom facilities. The spread of seating on the plane made no sense with many open seats but also many squashed rows of people. The crew was visibly tired and irritated, they also ran out of a few catering items. It seemed as if last minute, a few different flights were combined into this one which lowered the quality."
Pros: "Food and leg room"
Cons: "All was fine"
Cons: "The vegetarian option for breakfast was a stale waffle with apple compote. Inedible."
Pros: "Food selection. However, the snacks need to be readily available on long flights."
Cons: "Entertainment is lacking behind other international carriers"
Pros: "The comfort of the plane"
Cons: "The staff at Atlanta International Airport were terrible; not customer friendly. The supervisor at the check-in counter needs to be replaced. I am not one of your frequent flyers but travel internationally. However, based on his attitude I will think twice to select Qatar as my choice of airlines."
Pros: "The Crew was only Alright this time, not has attentive jas the first Time, but still good"
Cons: "Overall IT was a great trip, but the Seat are still the best Selling point for business class, not vert confortable for a 7h et 12h flight"
Pros: "Just as I thought it could not get any better The service was perfect. The privacy was superb and the comfort allowed me to sleep for a good while."
Cons: "Nothing to dislike."
Pros: "The crew were very friendly and helpful."
Cons: "It seems the major airlines use older aircraft when the destination of the flight is a third world country(or Africa). The seats aren't as comfortable and the entertainment system (screens) are not as good as a Qatar and Europe bound flights."
Pros: "The flights attendants were very helpful and polite. What I enjoyed the most was the level of comfort I had. I was able to sleep for almost the entire flight. That's why it felt like it wasn't even a long flight."
Cons: "We did leave a little late but it was out of the control of the pilots and flights attendants."
Pros: "There was adequate seat room. The device was good."
Cons: "There was nothing I didn’t like."
Pros: "Thank you for a very good flight experience both from Philadelphia to Doha and Doha to Johannesburg."
Cons: "The breakfast options could have been better, but I was fed and happy, and the flight attendant was kind enough to bring me green tea when it wasn’t readily available on the cart."
Pros: "The flight attendants were professional and polite, I requested low-fat meals and they were good, the entertainment was very good, the air temperature was comfortable, most flights I had were on time."
Cons: "The legroom was a problem. Seats are kind of narrow, and then, with the lack of legroom it’s somewhat challenging to shift your legs, especially when the seat in front of you goes back! I felt like the person was almost in my lap. My cup even got crunched. I think my biggest issue, though, lay in how I was treated after paying $127.00 to obtain a day pass for the lounge each way. For my inbound flight my purse was branded with an “economy” class luggage type tag, and I was made to feel as though I was trying to sneak in. I had to show my boarding pass a number of times to employees after asking for the location of the lounge in order to be directed there, and then my credentials were examined as though I was trying to get into Fort Knox. Upon arrival at the desk, I was somewhat tersely informed that I had 6 hours. I went out of my way a bit in order to fly Qatar, which is supposed to be so wonderful, and I was underwhelmed. I’ve had better experiences on Lufthansa and Turkish Airlines."
Pros: "Food, entertainment options, comfortable seats, warm blankets"
Cons: "My volume did not work well on the entertainment system."
Cons: "The food was horrible"
Cons: "Seat to LA was broken"
Pros: "I was surprised with the quality of gluten free meals served for me, it was well organised and taken care of where I never had to wait. My flight schedules were changed few days before departure by Qatar Airways, but only thing I had to do was to confirm that I have noted, my seats and all the rest of details intact, excellent."
Cons: "When the flight is changed by airline for their convenience, they would have given preferential treatment to the passengers involved. We had to bare the cost of food and make us comfortable on our own due to the delay in transit."
Cons: "Ground crew attitude at checkin,boarding. Only drink choices 2 juice boxes with sad snack. Entertainment screen malfunctioned, poor sound quality cf prior leg. Long rescreening process on connection FROM USA flight. Long wait to deplane to stairs/shuttle bus. Long wait for luggage."
Pros: "Dallas to Doha wheel chair service and boarding was good."
Cons: "My parents did not get wheel chair in Delhi after that long,tiring journey..this is the service airline provide,it's so disgusting..they didn't even get the porter..they had to carry the heavy luggage when they have problem in walking..I am so disappointed.what is the use of this survey."
Pros: "The crew aboard the flight were kind and thoughtful and definitely oriented toward service."
Cons: "The security process at the gate was really disorderly. Perhaps it is because it is a new and extra step required by the US but it was definitely not efficiently handled."
Pros: "The friendliness of the staff from check in to arrival!"
Pros: "I freceuntly fly between the US and South Africa and only fly via Qatar Airways, and every experience thus far has been great. The food is good quality, friendly crew and I would recommend it to anyone."
Cons: "The sandwiches are a little dry and movie selection a little limited."
Cons: "...as mentioned, I don't have the pleasure of rating this flight because of the boarding delays and missing the flight. Very disappointing."
Pros: "Everything is good thank you so mach !!!!"
Pros: "Great selection of movies and tv shows"
Cons: "Entertainment screen is too dim even on highest brightness setting"
Pros: "Service of air stewards very friendly and polite"
Cons: "This goes for Qatarfigjta from harare to Doha and Doha to Washington DC and back. I am not going to give individual report on each one. Food - my daughter could barely eat anything and the vegetarian meals were stone cold most of time. It was hard to eat at Qatar airport because not only is the food terrible (Burger King and bad Asian food) but outrageously expensive. Our media system did not work for one leg. ** way to many ads on your media system. Every time you watch a new TV episode, you have to sit through 5-6 ads for stuff that is not interesting and the same each time. ** plane info on media system keeps reverting to Arabic even when English is indicated as preferred la gauge. We had to place our iPads in checked luggage for flights from harare to USA as we went through Qatar. *** I asked for quiet seats and was given seats near kitchen and toilet even though I booked in hours in advance. One leg had my ten year old daughter and I in different rows even though I checked in 4-5 hours in advance Of flight . ** staff moved my hand luggage without my permission and without informing me - it was stressful trying to find it."
Pros: "Excellent experience overall, the food was decent, the seats were comfortable and had enough space for me at 6ft tall, the staff were very friendly and helpful, entertainment selection was good with plenty of new movies out. I had no problems with my layover. The baggage allowance was great as I had extra luggage from my trip. I'm very happy with their customer service, the day before my first flight I received a phone call from Qatar's customer service saying that due to delays I wouldn't be able to make my connecting flight to Edinburgh so they would like to book me on another flight instead of me having to wait 24 hours in Doha. I was thoroughly impressed with this service."
Cons: "I did not have wifi available from Doha-Johannesburg"
Pros: "The seats recline far enough tonsleep good Good movie selection Good tv selection although more episodes would be nice"
Pros: "Customer service was super! Entertainment package was nice, many current movies worth watching ."
Cons: "No Wifi on flight !!"
Pros: "Great crews, excellent airplanes, wonderful in transit experince."
Cons: "In flight coach meals were average."
Pros: "On time departure, friendly crew. Comfortable seats for economy class, plenty of entertainment options. A pleasant experience"
Cons: "The food was okay. The hot wrap/calzone served first was not very tasteful. The breakfast/brunch was better. Not much to dislike overall."
Pros: "Again on time and effortless boarding made the overall experience a good one."
Cons: "Our suitcase was damaged...still in the process of trying to get it fixed. Hopefully it will be done soon. I will then update this report. Could maybe clean the toilets as it did become a bit messy."
Cons: "I had cancelled my flight with qatar airways due to the current political problems. My ticket was booked through the agent airfare.com. They have handled the issue terribly. To start with. They said that they have to charge me a $615 penalty on top of the $750 i had payed for the ticket for cancellation. They mentioned that ill be refunded my $750 from qatar as they got a waiver for me. I received $250 from qatar airways and nothing yet. Airfare's customer service staff is highly uncooperative and v rude"
Cons: "Food was below average Could have been better for elderly people.. Boarding: No wheel chair assist. asked for 2 wheel chair assist - for myself and my spouse..but got for only one.had to wait till last min at boarding where tickets where issued as no one was available..hurried in last min to security gate."
Cons: "I had booked the Amaya lounge for the 3,5 hours stop over. It cost $50+ and was so not worth it! Bad food and uncomfortable chairs plus it was really crowded! Next time I'll just go to a cafe! No seats at the gate when I got there. Slooow boarding!"
Pros: "The service from the crew was amazing"
Cons: "The food was not bad compared to some air lines"
Cons: "Arrival in Johannesburg was a nightmare due to queues at immigration - I nearly missed my connecting flight. This was not the fault of Quatar airlines but needs to be taken up with the authorities at OT Airport in Johannesburg"
Cons: "price and comfort"
Pros: "The staff were welcoming and friendly. Their customer care is second to none. The food is excellent and i ate throughout my flight."
Cons: "The comfort was a bit below my expectations. Sitting on the seats along the isle was uncomfortable as they are closely placed. There is no enough room to move and to lean sideways when one wants to sleep. My tv was not working. The touch screen was not responding. However the friendly flight attendants shifted me to a vacant seat where the tv was working. The movie selection was limited. There were no documentaries about wildlife. Sport was also missing. We also need some news channels like Aljazeera, CNN & BBC so that we keep updated on issues happening throughout the world. This is very important especially to people like me who traveled long distances from South Africa to Los Angeles USA."
Emirates is great for someone like me traveling and on an expired H1B
The boarding took far to long. People in the first few ros held up all the passengers in the back of the plane.
The check in process at Hyderabad airport is ready slow and need immediate attention to correct it. It took 1 hour 40 minutes for me to complete this process.
Departure times were late
Pros: "Amazing crew.comfortable seats"
Cons: "I wish the 777 had slightly wider seats like the A380"
Pros: "The entertainment was great and the crew was very friendly and helpful"
Cons: "The ability to access bathrooms after turbulence has ended"
Pros: "Crew, food, seats were great (my route was empty on the first flight, so I could lay down across other seats). They provided amenity kids even in economy class."
Cons: "The connection was too tight. A staff member led us to a bus to the next terminal, but left at security without a word. I ended up running from security all the way to my gate, feeling I was going to miss my flight. They still had the gate open past the scheduled time, but wish I didn't have to run."
Pros: "Seat was very comfortable."
Cons: "Everything was good, one little thing, just had to wait for crew member to respond to the bell."
Cons: "I made a FaceTime call to my daughter over the Atlantic - nothing better!!! The staff is beautiful, and the ride was smooth."
Pros: "All ok"
Cons: "Sray bathrooms often."
Pros: "Crew were good though snacks weren't on offer without asking."
Cons: "The seat I was had water dripping from the roof shortly before landing. Guess it was the condensation from the airconditioner"
Pros: "Friendly cabin crew, new movies"
Cons: "Long wait after boarding before takeoff"
Cons: "I paid extra to have an exit row for this long flight. Just before taxiing a man moved seats into the exit row seat next to me (not paying for it like I had) and was intrusive and sprawling out over into my space the entire very long flight. I am extremely unhappy about this and the willingness to allow him to move seats that I had to pay extra for and then left me zero comfort on the flight."
Pros: "It’s no choices small portion"
Cons: "No taste a"
Pros: "Every thing is very good"
Pros: "Smooth flight. Attentive crew. Good entertainment options"
Cons: "The toilet had no toilet paper so I used the paper hand towel and prayed it did not block when I flushed. The beef option was not that great. I should've chosen the chicken."
Pros: "Comfort, amenities"
Pros: "Sharon, one of the crew member was warm, offered help to take care of my 6 month daughter Incase I needed it. It was comforting to know. Small kids gift are appreciated."
Cons: "Did not like the fact that I was not able to upgrade"
Pros: "The comfort ,food"
Cons: "Crew was not polite and had an attitude when requests was made."
Pros: "Food , entertainment and service"
Cons: "The seats were a little hard. The checkin process was terrible. They ran out of dishes from the menu in the first meal served on board."
Pros: "Everything from food to seating was quite comfortable."
Cons: "Boarding was a bit more difficult since they did not call boarding zones"
Pros: "Very clean. New fixtures nice screen"
Pros: "The ICE system was a perfect way to spend 13 hours on a plane. I watched a movie, listened to music, even watched part of a live broadcast NFL game during the trip. Much appreciated!"
Pros: "Plenty of room even in economy. Good food for a plane. Very friendly"
Pros: "First time on an Airbus and it was a much more comfortable plane. Seats were roomy with more leg room, entertainment was better."
Cons: "Pizzas were pretty bad. Biggest problem was the arrival airport. Dulles is a poor airport. The people movers at arrival for more than 400 passengers are really inconvenient. How 'bout using BWI instead?"
Pros: "Everything was excellent, the food the service"
Pros: "Rude flight attendants and REALLY BAD FOOD."
Cons: "The seats are small , its hard to move, sleep or to do anything For 15 hours flight you need a little bit more space. But everything else was great"
Pros: "The food was better than others and beverages were served often. In flight entertainment options were impressive."
Cons: "There was so little leg room that my knees touched the seat in front of me. Everyone in the row had to get out for the window person to use the bathroom. There were 2 kids next to me that stood on their seats and jumped and screamed almost the entire flight. No one said anything."
Pros: "The crew were Amazing, thank you Anastasia. Mark, Claudia and everyone on floght EK219. AMAZING job"
Cons: "The food i wish there were more choices please."
Pros: "Nothing! An old vintage 777 flown with bad entertainment systems. Remotes were not working properly. Screens were rebooted again and again. Very very old aircraft. Poor maintenance"
Cons: "Nothing! An old vintage 777 flown with bad entertainment systems. Remotes were not working properly. Screens were rebooted again and again. Very very old aircraft. Poor maintenance. An extremely poor show my emirates who call themselves a premier airline and this was a POOR SHOW!"
Cons: "16 hours transit in dubia without any service."
Pros: "The crew were friendly."
Cons: "wifi wasn't good - I couldn't connect. Wine choice wasn't good (white). Would have preferred a sav blanc"
Pros: "Excellent highly diverse crew. Good food. Very comfortable. Fantastic entertainment selection."
Cons: "Expensive. Great to have wifi for nominal fee but problems getting and maintaining connection."
Pros: "The best economy seating out there. Emirates still makes you feel like a person even though you are in economy. Unlike other airlines Emirates flight crew treats you very well, they are polite, the food is good and the seating is very comfortable. It makes a 16 hour flight pleasureable. Thank you Emirates!!!"
Cons: "The in-flight crew was rude and aggressive. Also there was no communication or announcement regarding the delayed flight. Food was substandard. We've had much better experience with emirates in the past. Next time perhaps we will opt for another airline ."
Cons: "I had given preference of Asian vegetarian food on line but was not served the same"
Pros: "Flight leg space and inflight crew are good"
Cons: "Emirates Check in Person at Orlando International Airport is Rude and RACIST"
Pros: "Crew v good"
Cons: "Food .. Fish undercooked ... Aircraft bit dated"
Pros: "Crew were good."
Cons: "Food is not so good."
Pros: "I like the selection of movies."
Cons: "The check-in and gate staff were trying to weigh our carry-ons and make us adjust things when ultimately does it matter how much weight I can carry on the flight? What if I gained 20 pounds since I booked my ticket. Will I be charged? Seriously, if it's that big of a deal, there should be a limit on weight of the person plus their carry-ons. Thin people should not be hassled! I am saving a hundred or so pounds by not weighing so much! Stop hassling us for carry-ons!"
Pros: "The service crew was perfect. Check on me through out the flight to ensure that I was comfortable. When meals came around and I was sleeping they check to ensure i did not miss a meal. 5 stars for the crew of Emirates flight 220."
Pros: "Wifi availability. Comfort."
Pros: "Very friendly, courteous service. Boeing 777, spacious and quiet aircraft."
Cons: "Nasty unorganized corporation that treats passengers badly."
Cons: "Space between seats"
Pros: "The crew was very friendly and it was a day fast flight."
Cons: "No back of seat entertainment."
Cons: "I checked in last night for my flight and get to the airport early to check my bag but My seat Was given away because they said I did not check in, even though I went through security WITH MY BOARDING PASS. Then they Assign me a new seat and when I got on the flight, someone was in my seat"
Pros: "Clean and new planes, nice crew"
Cons: "Terrible delays and schedule for no reason, nothing wrong with weather in either direction"
Pros: "Excellent flight - smooth, comfortable seats (exit row with lots of leg room), in-flight entertainment was great, snacks and drinks served when I needed. Got to Cincinnati earlier than expected. Couldn't have gone better really."
Cons: "I will say the flight to Orlando including an upcharge of $100 for a bag that was 10lbs overweight. I was INCREDIBLY frustrated at the crazy price. I understand fees would apply to overweight bags but $100???? Kind of ridiculous"
Pros: "Delta service is always great!"
Cons: "Seats did not match seat map"
Pros: "More room in Delta Coach than other carriers"
Pros: "The flight timings and the arrival time"
Pros: "Accurate arrival time"
Pros: "Zero turbulence"
Cons: "ground staff was rude when I asked for clarification because the descripency between app in formation and unclear voice announcements."
Pros: "On time"
Pros: "the worst thing that I've traveled in my life I do not travel again by delta 3 hours without food and without taking or water we were not given that service is the worst its employees are a disaster"
Cons: "the worst thing that I've traveled in my life I do not travel again by delta 3 hours without food and without taking or water we were not given that service is the worst its employees are a disaster"
Pros: "Left on time and arrived early!"
Cons: "I was unable to upgrade my seat selection. Snack selections were limited regarding choices and variety."
Pros: "Flight itself was fine. Captain was very communicative about rough air. 757-300's are amazingling noisy; recommend headphones for a relaxing flight."
Cons: "Could not login to Delta app at MCO to show boarding pass. Had to return to a kiosk to print paper passes. Very aggravating but lesson learned to always have a paper backup. Boarding was disorganized and not by priority. Gate agents allowed passengers bull rush the gate and allowed line cuts. They lost control."
Pros: "Cincinnati airport was clean and efficient"
Cons: "MCO airport gate was a mess and did not have easy access to charge phones."
Pros: "From check in from Delta App till receiving luggage, very smooth and painless process. Thank you!!"
Cons: "One flight attendant was a little rude to the passenger on my row who was hard of hearing."
Cons: "It was very hot and did not cool down"
Pros: "Never got ticket or email or booking number. Called my bank they said charge still pending. I asked if they could cancel. Bank said yes. Told them to cancel and rebooked throught Delta website. Got eticet. But charge was not cancelled. At airport I had 2 tickets. Working with bank. Today gate agent gave me 1st ticket number. Used Kayak and delt never had this issue. Email not changed or misspelled."
Cons: "No eticket or booking number recieved."
Pros: "Getting off the plane"
Cons: "Boarding was a mess Seats had no leg room Flight attended was a jerk"
Pros: "Crew was friendly"
Cons: "Paid extra for Econ Comfort but still got a seat with no in flight entertainment and they provided no food/beverage services."
Pros: "that we got to our destination"
Cons: "the bathrooms were gross"
Pros: "flight was on time..arrived early..friendly staff.."
Pros: "Safely made it from Florida to LAX on time with no incidents"
Cons: "Incorrect updates"
Pros: "Nice upgrade since we didn’t have seats! Delta was a good flight but don’t ever wanna fly on Aeromexico again!"
Cons: "Had all my jewelry stolen from my luggage!"
Pros: "The airline itself did a good job."
Cons: "The Orlando terminal in Florida is the worst I have experienced. It's chaotic, the employees are extremely rude, there are no good restaurants, or stores, TSA is the worst at this airport. Avoid Orlando at all cost."
Pros: "Flight was good."
Cons: "we had a l long wait getting to the gate. Once we are the gate the delta staff had a hard time getting a wheelchair victim on the plane."
Pros: "Friendly crew with the usual high quality Delta product..."
Cons: "Premium passenger's should be boarded before families with children! Especially in Orlando where half the plane is children!"
Pros: "One crew member, young dark haired woman, was particularly accommodating. Male attendant was firm and funny."
Cons: "Typical cramped plane, too many planes going out of same gate are simultaneously"
Pros: "Love the hospitality and the staffs kindness"
Pros: "Service was quick"
Cons: "Flight attendants acted as though we were imposing. The service was quick though. If they had smiled at the passengers any, I would have given them 5 stars"
Cons: "The line for printing the pass was not open. I showed up 2 hrs prior. After dealing with the kiosk for more than 1/2 hour. I missed my flight."
Cons: "The flight was an older crew , seem a bit rude sometimes especially during the beverage and meal services. Not all of the flight crew was like that, but the over all feeling existed."
Pros: "boarding process was good food was okay not great not bad entertainment was good flight attendants and service excellent"
Cons: "food could have been better but arriving to destination safely is most important"
Pros: "The entertainment is good; several new movies"
Cons: "The dirty seats, the awful food and wine"
Pros: "Sitting in middle isle, just get elbowed a lot."
Pros: "Arriving in 2 hrs from Orlando to laguardia!"
Cons: "no tv .. I didn't like that we had to use our own electronic device to access the entertainment system."
Pros: "The crew was really friendly and helpful. The plane was really clean"
Cons: "The boarding process was too long, there was a lot of people. It was kinda a mess. The sit assignment for people who didn't have sit assign was slow."
Cons: "My status as elite plus was no considered to get a good seat or the chance to upgrade. The frequent flyer number from Aeromexico was not passed correctly to Delta aystem and it caused all these issues"
Cons: "Had to buy a one-way ticket on American, as Delta would not move me to another airline,"
Pros: "The seats were comfy. Crew pleasant. All was good"
Pros: "stewardess was exceptionally pleasant."
Cons: "it took 7hours due to storms"
Pros: "Love the sofa and cookies."
Cons: "The leg room was reduced to the least I've ever seen on this flight. My knees hit and I'm 5'9'."
They left my checked bag in my original location even though my wife’s checked bag made it to the destination. The flight was delayed to the point that we missed our connecting flight and the automatic rebooking was for a flight way further out than was helpful for our trip. Their customer service is nearly non-existent and they don’t seem to care about when they make an egregious mistake. Avoid this airline. It’s terrible.
Didn’t like nothing food was bad delay me in all flights
The plane was 1 hour late and I missed my connection flight🥲
We spent over $1,200 to upgraded to buisness class and they didnt tell us that they separated our seats and only had economy seats together. So we downgraded in order to sit together and they wouldn't give us a refund. Then when we got to Split, Croatia they had lost our baggage and we are still waiting for them to find our luggage. Now we are scrambling to find clothes to wear and necessary items in order to live. Terrible start to our vacation
Sitting on the plane waiting for take off for 30 minutes and not AC plus rude flight attendants.
I requested for wheelchair assistance for my mother who has health issues but it was not provided
This is my 4th time on Lufthansa,food is getting worst and worst
Cons: "seats were very uncomfortable"
Pros: "Drinks served on flight. Comfortable seats."
Pros: "Great crew, decent food, plenty of wine and other drinks, on-time departure and arrival."
Cons: "Cramped uncomfortable seating, USB port on seat-back video display does not charge a handheld device battery."
Cons: "More space on economy for long flights."
Cons: "Luftansa cancelled my flight due to impending hurricane. Because of announced airport closure, I decided to go on August 31 on the only flight available which was Iceland air. I had to pay $4200 for the flight. My flight back to Orlando is on September 9 on Iceland air. How can you compensate me?"
Cons: "2h30 delay and no follow-up for connecting flights"
Cons: "Space is too limited even for the a small built body."
Cons: "I didn't get the seats I selected during the check-in. An hour after check-in, I received different seats, 10 rows away from the original seats. Too bad!"
Pros: "The problem was with the booking, cancelled flights- under stable- but nobody willing to make it right. Flights still screwed up"
Cons: "Give some customer service to your paying customers. Don't make a bad situation worse. Practice a can do attitude. Very disappointed in customer service. Not the flight itself."
Cons: "Passenger in front of me had her seat back during meal time. Not enough room to eat or maneuver."
Pros: "Service was great too"
Cons: "Squished in seat"
Cons: "Sittinf in the middle"
Pros: "Flight on time, crew polite and ready to help"
Cons: "Seats in the plane a little closer to each other than usual I think."
Pros: "On board crew was friendly and helpful"
Cons: "Muslim meal does not mean all Muslims eat curry. It’s rediculous that we cant have a decent English breakfast instead you get curry or some form of curry for breakfast, lunch and supper. Your so called Muslim meals are not suitable for kids!! There is no such thing as a Muslim meal either. It’s simply called Halal otherwise then everyone else’s meals should be called Christian or Jewish meals etc. Also I requested help with transfer to my last flight which was horrendous because I’m one adult with 4 kids ages 1 to 11 and my eldest has sever learning disability. I nearly missed my flight because our flight landed late and I was struggling to keep my kids safe and together while running for the next flight. Somone should have been there to help with transfer."
Pros: "Crew was very professional, seating comfort excellent, flight very little turbulence, close to estimated arrival time, overall a good experience."
Cons: "Luggage waiting time too long, my suitcase was badly damaged rendered unusable, came to a compensation agreement which was acceptable to me at the time since I was pressed for time to catch the train I had a reservation for. But still will not buy me a new suitcase."
Pros: "Clean aircraft, very friendly crew, good food, overall great trip."
Pros: "Crew was good"
Cons: "Flight was over booked and they changed us the seats"
Pros: "Service, food, on time, everything that counts was in place."
Pros: "Crew was very helpful."
Cons: "Food for Indian vegetarian meal was very poor. Idea of chickpeas in transatlantic flight is not good! Crew did help out and offer another option!"
Pros: "Firstly, the food was great!"
Cons: "Three pieces of luggage two got to my destination two and a half days which means I had to purchase cloths to wear and personal items. The third piece of luggage was three and a half days late. Which is was are Christmas presents were delivered late afternoon. There wasn’t any compensation for the inconvenience of having to change of plans of staying around the house waiting for luggage when we paid for hotel rooms and we didn’t get a refund on our trip we couldn’t take. When we knew flights from Frankfurt to München ran daily. Very disappointed. Byron becker we flew from Florida Orlando fo Munich Germany and paid a high price for traveling. Also we were bumped three times fro, Frankfurt to. Much each time on standby. Very disappointed. Sorry but this is the truth."
Pros: "The boarding process was very fast and smooth"
Cons: "The seating space is very tight, more space is needed specially for tall people."
Cons: "No language options on tv besides english."
Cons: "Walk from gate extreme"
Pros: "I was upgraded after all the pressure from thehurrricane this was the icing on the cake"
Pros: "Not much"
Cons: "Entertainment system wasn't working. 11 hour flight. Boring. No seat change available. No reading light, as light controlled by entertainment system. Seats in front of toilet cluster lit up every time door was opened. Crew were slow to react. Wasn't a priority. Ruined the excellent first leg of had from Philadelphia to Frankfurt. Do they run inferior planes to South Africa compared to USA?"
Pros: "Congratulations for your pilot! He gave us the best landing ever! Very smooth and safe landing. One minute we were in the air and the other he was just parking the airplane!"
Cons: "Gepäck bei Ankunft total durchnässt. Nicht tragbar. Musste Schlafanzug leihen. Papiere,Buch ebenfalls. Was jetzt? Sitzreservierung erst 23 Stunden vorher? Warum??? In Orlando Eincheckschalter schwer zu finden und von Delta Koffern davor blockiert. Ansonsten professioneller Service."
Cons: "Space and overall comfort of economy class"
Pros: "Getting off! Ok, i have to use 50 characters... i also liked the check-in counter staff in Orlando."
Cons: "I have flown on many budget airlines that were more comfortable than this flight. Hard uncomfortable chairs with a lack of leg space (and I'm only 1.70m). The food was poor and the service was worse- i pressed my call button for a drink mid-flight and it kept getting cancelled without a steward coming. Finally, after pressing the call button about 10 times a steward came and begrudgingly brought me a drink. Choice of movies was poor."
Pros: "The check in process was fast"
Cons: "All the flight were bumping and landing felt very dangerous"
Pros: "All the staff was very friendly and helpful."
Cons: "Terrible leg room."
Pros: "Took me to great location"
Cons: "Just about the whole trip. Way to expensive! Food was bad for the money. Delta was great to Paris last year. Using kayak was to expensive! Next time will go airline. To Paris a lot cheaper. This airline has fees to the max!"
Cons: "That my seat was broken the whole time. I have a spinal injure and need to rotate positions while sitting. My seat was broken and my back hurt badly."
Pros: "Without a doubt, the flight crew on this flight was amazing. They went out of their way to assist everyone and make sure that people had whatever they needed."
Cons: "The chairs were small, even though we upgraded to economy plus, and the outlets and my tv screen did not work. On a 10 hour flight, that's a big deal! It seems like I paid extra to get less. Terrible!"
Pros: "In flight entertainment"
Cons: "Seat pitch"
Pros: "Everything was exceptional. The crew provided excellent service, the aircraft was modern. Boarding was painless. Food was the good, all things considered."
Pros: "First time in a 747. We flew business class. Seat was a little small but l am bigger than the average person. The food was incredible. Dinner and breakfast were more we ever thought we would get in an flight. The service from our flight attendant was wonderful. I would fly Lufthansa again."
Last minute change of aircraft from Amsterdam to Mexico City made our seats different and not as comfy as on the 787-900 planned. Crew was a little bit snippy and not as friendly as I expected on Aeromexico. KLM crews are fantastic! KLM food is not so much for their short-haul flights serving these salad vegan boxes.
Mejor el servicio a los dominicanos
Problems with the in-flight wi-fi (none) and the flight info (none). However, movies worked fine and the selection is exceptional.
Pros: "Everything perfect and arrive to destination on perfect time."
Cons: "All positive."
Cons: "Crew members in Amsterdam were very rude and disrespectful"
Pros: "very nice crew"
Cons: "my bagfage was lost"
Cons: "Boarding was chaotic & therefore delayed take off a little Receiving luggage was slow -@ 35 minutes from landing to luggage claim, so actual arrival was considerably later for those meeting me"
Pros: "Crew helpful. Food good."
Cons: "Better range of movies please"
Cons: "Not being 1 hour late"
Pros: "Great crew, comfortable seating with enough leg room."
Cons: "Provide dinner before getting to joburg, instead of a snack. Flight arrives late so dinner would be appreciated"
Pros: "Friendly crew, upgraded seat was worthwhile"
Cons: "More snacks in between meals,"
Pros: "Friendly crew"
Cons: "KLM lost one piece of my luggage"
Pros: "The entertainment was amazing"
Cons: "The seats were a bit hard"
Cons: "The air conditioners fan was bad and they had to fix it in London which took over 40 minutes off travel time...we arrived much later than expected in Lagos"
Pros: "The crew was attentive and the seat at economy comfort was comfortable at the “ok” level. It needs much mor3 to be super comfortable. The plug for the headphones was a mess! It was NOT possible to watch a movie and hear the sound too! I gave up! Not a great offering for the extra dollars..."
Cons: "So many things! Starting with the way assistance in the airport is offered to travellers with mobility issues! This is an important issue that needs to be revisited and changes for better service to be made!"
Pros: "KLM staff is great"
Pros: "Being fed was amazing and watching free TV was great!"
Cons: "I wish there were personal fans because it got uncomfortably hot sandwiched between people"
Cons: "The overall travel was good, no wifi and the entertainment system had a faulty headphone connection, and no place to charge devices other than through a USB port"
Pros: "Efficient boarding system, clearly signposted. Professional staff"
Cons: "I’ve traveled a lot internationally and this was the WORST flight I’ve ever had to endure. I felt like I was being tortured and didn’t sleep at all and so slept when getting into Amsterdam rather than being able to explore the city. I was out $200 for the Airbnb (could’ve stayed in the airport cheaper) and $200 for a dinner cruise I slept through. NEVER AGAIN"
Cons: "Very slow service at checkin, was not even available when I arrived at the airport"
Pros: "Comfortable and well laid out seat area"
Cons: "Food was a little substandard for business class"
Pros: "Sound was broken on my TV set!"
Cons: "Called stewardess twice to assist. No response!"
Cons: "We did not get two of baggage at the destination."
Pros: "Very friendly crew going out of way to assist in making trip comfortable"
Cons: "Had travelled KLM to Amsterdam on my first flight 27 years ago and the aircrafts are stuck in that age! Lousy seats, poor quality bathrooms, lousy screens, prefer not to fly them"
Cons: "... ear plugs, masks, good food or even picking seats? I remember when it was all complementary and standard on overnight flights. Oh, and the vegetarian breakfast was unfortunately poor as well. I know you can do better, because you used to."
Pros: "Overall everything was ok."
Cons: "Not that I cared at the time but having been asked for a rating on “entertainment” - there was none. Cheap and cheerful really. No extras over the likes of RyanAir."
Pros: "Short flight with good communication."
Cons: "Nil to complain."
Pros: "The staff were professional and friendly The food was very good and plentiful The inflight entertainment has lots of choices The bathrooms remained clean All in stark contrast with BA with who I did the same flight 2 weeks ago and all the above points were very poor"
Pros: "Just great crew."
Cons: "Not comfortable at all and will not book KLM again."
Pros: "The food was excelent"
Cons: "I have to pay to pay a little more confort"
Cons: "I don’t like the limited choice of drinks on these short KLM flights."
Pros: "The flight was very good, specially considering it was a daylight one. Staff was friendly and servicial. Tue food was above the industry's average."
Cons: "old plane, tight and uncomfortable"
Cons: "magazines very dog eared and some badly torn"
Cons: "Pet was left behind at vacation destination as pet's reservation (made and confirmed through KLM) was not found at check in. Waiting for Customer Care to help get pet home and take responsibility for situation and getting no response. Very dissapointed, considering law suit."
Cons: "The bags where damaged from the staff"
Pros: "Loved this 747! Crew was professional and food was very good."
Cons: "We had a long wait (25 minutes) at the gate because we were early."
Pros: "Short, comfortable flight. Nothing special. Got us where we needed to be without incident."
Cons: "Nothing. This is filler text to meet the min. characters."
Pros: "KLM fed a sandwich even though the flight was only 2 hours. The crew was pleasant. Getting through the Amsterdam airport to catch a connecting flight with only an hour to do so was no big deal. Airport staff was pleasant and helpful."
Pros: "Excellent service and comfortable flight"
Cons: "Flight delay roughly an hour"
Pros: "Plane service"
Cons: "1h30min delay at airport"