Food was good. Service was fine. Entertainment was good. Wifi on board was fine. The headphones were terrible. Space was cramped.
Boarding was fast.The airplane was small, and was shaking in the the sky a lot.
Food options should be better for vegetarians
That was a wonderful trip. Staff are courteous, Doha airport is awesome and flight is very clean. Asian vegetarian food stated okay but could be improved.
Pros: "They cancelled the flight"
Cons: "Not a lot other than better choice of movies and music. Super airline as always"
Pros: "All okey except earphones issue .. doesn’t works to be connected"
Pros: "On time departure and arrival. Hard working crew members."
Cons: "No slippers for long flights."
Cons: "maybe they can offer more snacks on the plain"
Cons: "Very poor meal for vegetarians on one flight (toasted veggies on a tiny round bun)."
Pros: "Service and entertainment."
Pros: "The food was good. Supposed to be Halaal (Kosher) for the Muslim population who have dietary restrictions. The economy cabin was comfortable enough. The cabin crew was friendly and helpful. We had a very short connecting time (1 hour) at Doha. They put a ground staff to receive all the ten passengers who needed to make that connection."
Cons: "The check-in person could have easily been a little less difficult with the slight over weight of the carry-on luggage."
Pros: "good crew"
Cons: "plane hadn't been cleaned (trash/food garbage in the seat pockets), plane was very hot"
Cons: "Connecting Qatar flight should have been held, instead wen had to spend 9 hours in the airport until next flight"
Pros: "The staff is friendly .. and polite .. yhe explain well the rules and safety . They listen to costumer.. they make amends and or do what they can do to provide good and quality service"
Cons: "There is nothing in particular .. but i woud suggest .. more good food."
Pros: "the attention in general for me was excellent."
Cons: "may be the fact that it was the same kind of food in both of the flights I had, is not that it was bad just in my opinion they should have more option, especially for south american people, thank you"
Pros: "From Joburg to Doha, the plane was clean and the food was good. . From Doha to Washington, not so much. I went to 3 bathrooms and all the sinks were stopped up."
Cons: "The food from Doha to Washington was beyond awful!!! I wud scrap that whole menu PLEASE. I WAS SEVERELY DISAPPINTED. The previous Quatar flight, the food was different and very good. Please check on this. Also, the sinks were stopped up. Gross."
Cons: "Boarding at JFK very disorganized. Poor system. No vetting of wheel chair users many fakers."
Pros: "Flight Attendants were really helpful especially when one of my child had a nose bleed, we had at least 3 attendants, tending to our needs when that happened and they did not leave until the situation was resolved."
Pros: "Water bottle"
Cons: "There was no snack for the people that don't sleep, it's a long flight, I'd suggest instant noodle cups for those or chips or cookies (I know they hand them out maybe once, but maybe have it near the bathroom, so when people are hungry they don't have to bother the crew)."
Pros: "crew servious and food quality."
Cons: "not so many Hollywood movie choices."
Pros: "Plane was new and very nice."
Cons: "Kuwait airport is extremely un organized. Also you cannot upgrade your ticket as the staff in Kuwait are not able."
Cons: "Old plane treating the Africans like poor people of no value .. All other Qatar flights have newer aircrafts"
Pros: "Great crew members. Very friendly and helpful. Qatar Airways is great about providing pillows, blankets, ear plugs and eye masks. Really good food as well."
Cons: "The seats were very close together. With the tray folded out it was right against me without being extended. Leg room was cramped."
Pros: "Leg space seat near the emergency exist. Courteous staff"
Cons: "Food quality could be better"
Pros: "Comfort of the seat/bed"
Pros: "The airline stewardesses were Fabulous! Especially one from Doha to Cape Town. Food was good and more than enough to eat. I was impressed by the scheduled meals and drink offers , very important for a dietetic"
Cons: "No leg room, can't stretch your legs properly so my bad knee was in pain"
Pros: "The food was good. The legroom was enjoyable."
Cons: "I checked two bags and had them marked 'fragile', as I had valuables in there that I packed securely. When I retrieved the bags on the carousel, the fragile sticker was mangled, and both items from both bags were broken. Pieces of art I can not replace. Also, it took over 30 minutes upon multiple requests for the attendant to acknowledge my need for assistance."
Pros: "Flight was very comfortable and a pleasant ride"
Cons: "food service could be a bit more prompt"
Cons: "I did not like the fact that on now 3 flights I have lost miles, as on every flight I have tried to sign on as a member or frequent flyer and on all flights, there were no entry forms. This is also after my attempt to complete one on line, which I have had no response to."
Pros: "The flight went fairly smooth, the staff were courteous and the food was as good as can be expected of airline food. There were several courses and options, which is always appreciated."
Pros: "Generally good experience at least as far as a very long flight with two children can go. Good food with plenty and quite healthy snacks for kids. Very friendly and attentive crew, comparably comfortable seats, clean and comfortable bathrooms (what not always has been my experience with other airlines)"
Cons: "Due to a misunderstanding at check-in we have been seated away from a baby bassinette (although booked) to sit together with my husband, nobody asked what my preference would be (sitting as a whole family or having a bassinette) and a 17-hour flight with a 9month old baby constantly on my lap was challenging. Also a very disappointing selection of films and documentaries for adults. I ended watching a kids movie with my older daughter and it was the only thing I found appealing. Kids section very good though, my 5-year old was glued to the screen and all the options had my approval :)"
Pros: "Crew are great and entertainment options are good."
Cons: "The seats are quite uncomfortable and small. Really struggled to get comfortable."
Pros: "Aircraft was much better than the flight from US, food was great. The only thing I wished for was more movies."
Cons: "Lack of movies"
Pros: "It was a good flight. I'd give it 4 of 5 stars."
Pros: "Generally ok but not as good as other Middle East carriers"
Cons: "The leg room on this flight felt less generous than other carrier and the food was poor almost inedible. The aircraft (777) seemed much noiser than other aircraft I have flown on and the noise from the toilet flush could be heard 10 rows away"
Pros: "The flight service was great. We had a slight delay on the way back to Doha from Heathrow but they made up for it by getting us through security faster so I didn't miss my flight to Tokyo. Overall the timing was excellent and I got home without having to fork out any extra money."
Cons: "Song selections"
Cons: "everything were so bad and the service was awful ,"
Pros: "The friendliness of the crew."
Pros: "Friendliness of the crew"
Pros: "Amazing and efficient when we had to be rerouted due to the hurricane we had excellent service and care at the hotel which made my stay for a short while a memorable"
Cons: "The plane was quite congested as the seats were very narrow coming back to Miami"
Pros: "The plane was neat, clean and the services was world class. I was made to feel at home with service always at my finger tips."
Cons: "Nothing to report."
Pros: "The staff were friendly"
Cons: "Food The seat were terrible The next flight rebooked because the first fight were delayed"
Cons: "Take off delayed. Plane had air conditioning problems."
Pros: "Staff was friendly and I was comfortable"
Cons: "Toilet was a bit messy. Menu can be improved"
Cons: "Plan was really cold then really hot, they just could not control the temp. They also just left my bag in Zanzinar!! They never but it on the plane, which of course you don't find out until you get to your final destination without a bag. I was disappointed in Qatar Airlines for this."
Pros: "Flight from Doha to Johannesburg was pleasant."
Cons: "I had to take a flight from Doha to Johannesburg and from there another to Cape Town on South African Airways. Arrived at my destination 8 hours late."
All but one of the flight attendants seemed like they didn't want to be there, and this was a 7:00 a.m. flight, so they should have been chipper and ready to start the day but instead were almost surly. In fact, one flight attendant seemed so annoyed that she had to clear people's trash after the in-flight drink/snack service that she was grabbing people's cups with such vigor that she spilled some of something on me, since I was sitting in the aisle seat. She didn't even notice (or care). They also didn't seem willing to help people. One guy was in a middle seat with a rather large person in the window seat, and he wanted to to move to another middle seat where he might have more space. The flight attendants just told him to wait until after takeoff and then look around himself and find himself another seat and ask the people in that row if it was ok for him to sit there. I would have expected the flight attendants to walk down the aisle, make note of the empty middle seats, and ask the people in those rows and then report back to the man asking to move. I mean, it doesn't make sense to make the passenger do all of this himself when he can't see down the length of the plane to find the empty seats. This was by far the most unpleasant flight crew I've flown with in a very long time. Not sure what Delta is doing to its flight crews, but they're clearly not happy to be working.
Moved my seat to a middle chair without asking me
The flight attendants were especially friendly and helpful throughout the flight. The options on the TV's were amazing too.
WestJet Needs to improve.
Didn’t have any food and certainly there was no entertainment on flight. There should be an choice on review of “N/A” for not applicable.
This trip involved two legs -- SFO to ATL and ATL to PHL. During the first leg, Zach (flight attendant) was excellent -- a definite asset to Delta. The second leg was also good, although it was late and I slept much of the leg.
This flight was canceled and we were told flight doesn’t exist, delta did a horrible job.
Too crowded. Stale almonds. Boarding very slow. Crew was friendly and helpful. Flight was smooth and uneventful.
The check-in in Jamaica was a disaster
Great service during the pandemic.
Our favorite flights. Straight shots, with as much comfort as one would expect.
Pros: "Crew was nice"
Cons: "Nothing really"
Cons: "Broken tray table literally off its hinges and unusable."
Pros: "I wish the airlines, all airlines would keep the middle seat vacant on all flights!! Such a comfortable feeling and flight. I’ve flown multiple times this summer during Covid, having that middle seat vacant has made traveling by air for me a very good, comfortable thing again. Don’t ever go back to packing us in like cattle car flights!!"
Pros: "Highly attentive crew, extremely helpful, made a bad day bearable"
Pros: "When I asked for a seat change the crew was very accommodating"
Cons: "With covid in Seattle I was placed next to a restroom. I did not see any bathroom sanitation occurring during the flight, and no sanitizer available anywhere."
Cons: "Boarding zones is confusing. What does boarding zone "basic" mean?"
Cons: "Left seven hours later than I anticipated Some passengers were rebooked on earlier flights while others told to go with same flight flying later Very very disorganized"
Cons: "Well for one my seat was broken. At the beginning of the flight they said “there are meals for purchase available” when i asked for one they said they were all out but then gave out to other customers. Their attitudes were horrible."
Pros: "The crew and the boarding were good"
Cons: "No food. Just unhealthy snacks"
Pros: "The crew was amazing"
Cons: "Ran over 2 hours late with no explanation"
Pros: "There was no flight"
Cons: "Flight left without notification. This was my dads connecting flight and it was missed, due to delays."
Pros: "Crew was very professional. Seat uncomfortable. No entertainment. did get water or coffee."
Pros: "nice crew"
Cons: "terrible seat comfort, late departure due to airline’s booking problems"
Cons: "Missed connecting flight because the first flight was delayed by 2.5 hours. I didn’t get the comfort seat I paid for because of this and was not given a refund for it."
Pros: "Love delta’s Customer service!"
Cons: "Was wearing shorts and flip flops and the A/C was on full blast which is at the bottom on the side so my feet and legs were freezing the entire flight!"
Pros: "Flew delta comfort, priority boarding, extra legroom, short flight so no meal included"
Cons: "nothing bad about this flight"
Pros: "Everything was fine—no worse, but no better. Delta crew could definitely learn a thing or two from Southwest. I haven’t been on a flight with Delta where the crew seemed happy."
Pros: "The seats."
Cons: "In typical Delta fashion they boarded, deplane, board it again and then beat the plane. Blamed it on weather even though a full maintenance crew was beneath the plane in the entire time and, for the coup de gras moved a new flight an hour later 30 gate down. Classic Delta hopefully they'll be out of business in a year"
Pros: "Cannot. Figure out how to use the wifi."
Pros: "Delta did find us a new route to get us to our final destination after west jet booked on a flight that was already sold out ."
Cons: "We had to add on an extra connecting flight . We had to then fly from Toronto to Detroit then on yo Atlanta ."
Cons: "Consumer beware - you will be lied to by people at every level. They can mess up your reservation and then not let you fly. Good luck they are big companies and you are just one person and they won’t answer a call or email you. You will lose!"
Cons: "The leg room is ridiculously small."
Cons: "Padding on seats are worn out. Very uncomfortable"
Pros: "First leg from San Diego was excellent."
Cons: "Arriving in SLC discovered out flight to Denver was CANCELLED! Had to reschedule to the next day. Not fun!"
Pros: "being able too use our electronic devices in Wi-Fi mode the whole time. Last time I flew everything had to be shut off during take off and landing."
Pros: "Boarding was easy, flights on time Wi-Fi available (although I didn't use it)"
Cons: "Seats rather crowded in coach, small plane so it was also a bit noisy"
Pros: "Over cramped No Space for carry on slow service"
Cons: "Over cramped No Space for carry on slow service"
Pros: "Nice plane, smooth flight, flight was on time in spite of the disaster in Houston."
Cons: "There was food listed in the book but it was never offered. On a 4 hour flight, this is too long! Wifi was broken...I bought a $20 pair of earbuds in the airport specifically to watch movies and was never able to use them."
Cons: "Delay over one hour."
Pros: "I am not one who enjoys flying. I don't think there ever will be a time that I enjoy flying. However, the pilot, stewards, and all other workers on delta were very nice."
Cons: "I don't like flying so there really wasn't anything I liked."
Pros: "Got a window seat, my luggage arrived with me"
Pros: "Service was excellent. The food was great. The in-flight entertainment was a impressive and a life saver. We will fly Delta again."
Cons: "Nothing negative to say."
Pros: "the flight on Delta and Virgin Atlantic was nothing other than brilliant!"
Cons: "everything - service - facilities - food - amenities - an overall wonderful experience!"
Pros: "They did give us the Dane snacks the first class passengers got."
Cons: "Zero additional leg room in this supposed comfort seat. The seat was very narrow and there was absolutely no additional leg room on the flight. I'm tall, so that's what I pay for when I book these flights and none was provided."
Dreamliner was comfortable and entertainment system good
Pros: "I liked how generous they were with food and drinks"
Cons: "Free WiFi could have made the flight a lot better"
Pros: "Boarding was efficient and the crew were nice."
Cons: "the seating is horrible. it was the tightest seating I've ever experienced."
Pros: "Food was great, movie selection too. Everything was great except for I couldn’t really get comfortable to sleep"
Cons: "Not sure how to make the seats more comfortable. I have some back issues though. However, some of my travel companions slept right through the flight."
Cons: "It's KLM. What else do you need to know."
Pros: "Staff were professional and polite."
Cons: "Despite zone boarding, boarding and disembarkation were very slow. Passengers like me with flight connections were very anxious regarding missing these."
Cons: "Information on arrival time was not correct"
Pros: "Customer care was super supportive"
Cons: "Inflight sandwiches"
Pros: "Food was great, enjoyed watching videos, staff very profession and friendly."
Cons: "Boarding was delayed and prolonged My Baggage was not transferred and was not available when I arrived in Dulles."
Pros: "The crew was pleasant"
Cons: "Baggage checkin & flight boarding was slow & disorganized."
Cons: "Fix the damn KIOSKS at Vienna!"
Pros: "KLM never disappoints, the cabin crew was extremely kind and helpful!. The food was great, nice leg room in regular economy class, thousands of movies and tv shows...it was great!"
Cons: "Well there was a LOT of turbulence but no one can control the weather and shout out to the pilot for giving us such a smooth landing a rough weather!"
Cons: "Too hot inside the aircraft"
Pros: "Friendly crew, upgraded seat was worthwhile"
Cons: "More snacks in between meals,"
Pros: "Seat was uncomfortable. There was nothing to like. In past I have traveled by KLM but this time it was worst."
Cons: "No proper food service. Even to the passenger of Amsterdam no dinner was served. No inflight service. It looks like domestic flight. I will think twice to travel by KLM. The check-in staff at counter was absolutely arrogant. Staff ar boarding gate was nice."
Pros: "Pleasant flight"
Cons: "We were delayed & missed our connection"
Cons: "Too much light in the cabin because of too many screens on. Should have a separate part of the cabin with screens off allowing one to sleep more easily."
Pros: "Short flight and being able to escape from drunk belligerent Passenger on previous flight"
Pros: "Friendly staff"
Cons: "Leg room"
Pros: "Amsterdam airport and Rome airport were as breeze to navigate, even only knowing English"
Pros: "Efficient crew"
Cons: "Long, slow line at check in. Not many new movies or tv shows"
Cons: "You are almost always late!"
Pros: "More than adequate room, And very good service from a very professional staff. Head and shoulders abovevany American carrier, and several European lines I have flown."
Cons: "Can't think of anything."
Pros: "The cabin crew was so kind, efficient, and attentive. All meals and snacks were delicious."
Pros: "Need better quality tvs for such a long flight and better movies There were only 4 Bollywood movies and not the latest ones either"
Cons: "The cabin crew was racist. She told me to move back from an empty seat just because she wanted one of the guys ( from her country ) to set on it! Very rude and racist."
Pros: "The time keeping was very good. We left on time and arrived early on both occasion. Good organisation. Excellent service."
Pros: "Flight was lovely, crew were friendly and very helpful and food was delicious!! We travelled with assistance for mum and it was excellent and we were kept updated all through the flight."
Pros: "Nice seats, comfortable."
Cons: "Again, no aisle seat for SkyTeam Gold member. Also, my baggage was lost. First bag arrived a day late, second after I had left Billund and it was six days before the bag with my clothes reached me. I was told I will have 100 euro credit for clothing, but in the winter and for 6 days, this was not even close to the amount I needed for clothing and necessities, to have my time here."
Pros: "Excellent experience with the cabin crew."
Cons: "Seats on the 777 were too narrow. This 777 had a 3-4-3 seating arraignment, it would have been better with a 3-3-3, similar to a 787 configuration. With the current layout, even with an aisle seat, I was sitting in the aisle. And I am not a large person! The flight was full, so use the 787 and two daily non-stops. For a twelve hour flight, the food was only Okay, could have been better and with a better selection. Meal timing was poor."
Pros: "Crew was courteous and polite! Entertainment system had some great movies at no additional cost."
Cons: "Poor communication between delta, KLM and Air France meant that I couldn’t check in online and get a digital boarding pass. Furthermore I couldn’t use the check-in kiosks because my name was listed as Reidmr instead of Reid, which meant that my boarding pass did not match my passport. Overall this caused unnecessary delays that were compounded by the fact that I couldn’t use my TSA precheck. My main problem on the plane was that I had to struggle to get water served to me. It’s always so dry on planes and I would have liked to be able to get more than one tiny glass of water at a time. Also, would have loved a window at my window seat. Plus no WIFI!?"
Pros: "newer plane, good staff"
Cons: "need better and more food options, more often"
Cons: "suitcase didn't turn up, although connection was quite tight"
Cons: "OLD OLD plane with hard seats and tiny screens"
Pros: "Catering is ok"
Cons: "Seats comfort really old school"
Cons: "Departure 40 mins late. I took this flight 2 weeks ago and it was also delayed."
Cons: "One of the senior stewardesses we're very rude. Whether it's her personal opinion or KLM's policy, it's unreasonable to think that a 3 years old child could or should hold her pipi over 20 minutes, while they slowly and inefficiently trying to give out food. Several parents were there with the request to let us through to the toilet with small children and she smiled in our face and said "no, we will finish first and than you can go". She might be not fit for the job anymore, but KLM can't afford this kind of treatment."
Pros: "The staff were friendly and all smiles. Seats were comfortable and we had a quick, smooth flight from Edinburgh to Amsterdam. The breakfast supplied was an egg and mayonnaise sandwich plus a drink, which seemed about right and very Dutch in character."
Cons: "It was rainy and necessary to walk outside to access the plane; the staff should give their customers a heads-up so that jackets can be donned. Additionally, the check-in queue seemed rather sluggish."
Pros: "Very efficient boarding, fast and professional but warm and friendly. The plane was very clean and quite spacious for a two by two configuration. On time departure and landing and smoothed processing at the other end."
Cons: "Nothing to improve"
Pros: "Professional, friendly service. Punctual, safe flight. Comfortable, spotless airplane."
Cons: "What is there not to like about KLM? I cannot find anything."
Pros: "Crew was excellent"
Cons: "Economy was very tight! Seats were uncomfortable"
Pros: "Excellent service"
Cons: "Having to pay extra to pick a seat prior to check-in. I didn't, and got a decent seat anyway."
Pros: "Except for my negative comment, a good flight."
Cons: "I paid extra for a window seat, but due to the poor alignment of the seats with the actual windows, I actually sat next to a wall! Nol much to see out of a wall. If KLM are going to charge extra for a window seat, then they should make sure there is a window there! If the seat had actually had a window it would have been an excellent flight."
Cons: "seats on Jet air flight are very uncomfortable"
Cons: "Because of slow boarding process flight was delayed by 15 minutes. I had short connection in Amsterdam."
Pros: "I liked the leg room, I liked the customer service of the crew, smooth flight."
Cons: "Both ways up and down I struggled with over-head luggage space. We were allowed a cabin bag and a small hand-bag in the flight but as we were among the last half of the passengers to board the flight we couldn't find anywhere to keep our luggage and the crew had to take them away from us to store them somewhere at the back far away from our seats. As a result we had to wait until all the passengers got off the plane to get back our luggage and we were the last two passengers to get off. Unpleasant!"
Pros: "The service of the crew onboard"
Cons: "Entertainment not to many recent movies and the boarding process was a little bit confusing."
Pros: "Flat bed seats 747 upper deck"
Cons: "Lost my luggage for 7 days"
Pros: "Premium feeling to the flight"
Pros: "The crew was attentive."
Cons: "Check in process was super slow. It took an hour and a half. Check in process needs to be made more efficient. Also, plane took off an hour and 20 minutes later than originally planned. Therefore, we landed an hour later than expected."
Pros: "Everyone was perfect...!!"
Cons: "Real meal is necessary, we appreciate the snacks but real meal is necessary."
Pros: "This is what an airline should be like in the US - 1 bag checked without fees, food - snacks and light meal (even on short flights), LEG ROOM, reasonable airfares. Thankfully I live near a Canadian airport. Greedy US airlines with its no-service-unless-you-pay could take a lesson."
Cons: "I am completely satisfied with the airline and its services."
Pros: "Todos muy amables. Los asientos estaban cómodos."
Pros: "Wifi worked well. Good movie choices and food was simple but satisfactory."
Cons: "Timeliness, friendlier crew and better music choices"
Cons: "Fly was cancelled"
Pros: "flight left on-time"
Cons: "The baggage took forever to come out"
Cons: "Salida del avión"
Pros: "Service and smooth flight"
Cons: "Champagne instead of tequila"
Cons: "Flight delayed. They were moving us from door to door. My connecting flight was delayed too. The flight was supposed to leave at 1am when ended up leaving and hour past that plus a lot of children were traveling in that flight and I don’t think it was okay to be moving all these families around from door to door. It was 2am this children needed to be sleeping on Thebes plane that was supposed to leave at 1am. Really disappointed."
Cons: "Lack of coordination!! Flight being delay!!!"
Cons: "Flight was delayed, the plane too small and unconfortable"
Cons: "I don’t like the food"
Pros: "On time. Good entertainment"
Cons: "Food too salty"
Pros: "Average flight. Nothing special."
Cons: "No entertainment system. Nothing Thanks I bring my Ipad. Spend play Solitaire."
Cons: "After being in the airport for over four hours waiting for the flight to depart, I was not allowed to board the plane because the airline had somehow given my seat to another passenger, even though I was sitting right in front of them. I have never experienced such a ridiculous situation. What is worse, the airline was completely obsolete in helping me resolve the issue."
Pros: "I think if you pay extra to sit In the front, the seats should recline. Mine didn’t."
Cons: "The stewardess was very rude and"
Pros: "Comfortable and arrived on time"
Cons: "México has wonderful food, their airline should highlight that"
Pros: "Nice to have free food, good movie selections"
Cons: "Seats are so vertical! Uncomfortable... Departure back to the US was disorganized-our flight was delayed so two flights were leaving simultaneously from the same gate."
Pros: "I didn’t like anything"
Cons: "They didn’t do procedures letting us know to look at the board to see the flights and the gate we were going to come out at. The gate was changed last minute we didn’t hear no announcements this was our first time flight out from Mexico to Tijuana and because we were not well informed we missed our flight, aroeMexico Employees were really rude when asked to see if we could get out flight replaced. Didn’t help at all. We ended having to buy 2 new tickets. Awful will not recommend this flight to anyone."
Cons: "No TV screens for entertainment on a long flight made for a very long journey."
Cons: "Lack of entertainment"
Pros: "They had good movies in the plane"
Cons: "There were two runways in Mexico City and one was under maintenance so it took a long time from the moment we landed to the time we were able to get out of the plane. Then, they took our check-in luggage from the plane and it went through an inspection (bag by bag), so this caused another hour delay. After that they gave us our check-in luggage for us to take it to another location (to another floor) within the airport to be checked-in again. They wanted to charge us $20.00 additional per check-in bag even though they were half of the weight limit. After we complained, they dropped this charge. Due to all the delays we lost our connection and we had to book another flight. Not a good experience. We will never make a stop in Mexico in the future."
Cons: "Will never fly with Aeromexico ever again"
Cons: "Changing flights is becoming Aeromexico’s normal practice, but if you want to change (even if you paid full price in Fiart Class) they’ll charge you for it. They should review their policies."
Cons: "I had to document my luggage in every airport"
Pros: "i like the chairs,screens individual, food, the crew and cleaning the plaine"
Pros: "They gave me an emergency row seat and being tall that's great, the food was pretty good and we got free beer."
Cons: "Boarding took along time."
Pros: "It was a pleasant surprise to have snacks and drinks offered for free in this airline. The on-flight entertainment offers a pretty good selection for a wide variety of tastes. Good flight experience"
Pros: "Great experience, thanks"
Pros: "Nice airline. Would haoouly ride again."
Pros: "In general the service was good!"
Cons: "In México city needs to be better organized the people from Aeromexico who attende the customers!"
Pros: "Service from the crew was excellent, they were very respectful and happy to help, also entertainment was great!"
Cons: "Food: Serving amount was ok, food was tasty but it's like Aeromexico is missing those little details that make a difference: salt and pepper mini bags, a dressing for the salad, and butter or cream chesse for the bread. Also a small chocolate or candy would be fine just to make the experience even better"
Cons: "The fly was delayed for more then 30 minutes with no explanation,I paid for the Saturday rate and end flying on Sunday what I thing is not fear . Why I have to pay more? About the food we didn't receive a meal ,they give us only some peanut and cup of water since I am a diabetic person I need to eat frequently,"
Cons: "This does not only apply to Aeroméxico, but the seating in airplanes are too narrow and uncomfortable."
Pros: "There was nothing to like about my experience."
Cons: "I booked round trip ticket's to Cancun from NYC. I had a change of plans . I needed to add my 2,4yr old to my trip.The Aromexico agent wanted to charge me over 1000.00 for the two children, to travel with me even though online the tickets were $200.00.They would not let me book my tickets online because the children were minors even though my ticket was already bought. I ended up purchasing tickets on delta to get to Cancun. However I was under the impression that I would return with Aeromexico on the round trip ticket I had already bought.NO! according to Aeromexico even though you buy a round trip ticket if you fail to use 1 leg of the trip you loose both ways WHAT! Then they refused to allow me to speak to a supervisor it was hands down the worst experience I have ever had with an airline in the 30 yrs that I have been traveling internationally. I would paddle boat rather than use this air again."
Pros: "Un pequeño retraso a la salía de México, sin mayores inconvenientes"
Pros: "There was no entertainment on the plane. It would ne nice if they had wi-fi"
Pros: "Great service. On time."
Pros: "Not much"
Cons: "Not timely; not organized. Seats were crammed tight...not comfortable."
Cons: "I asked the agent to find us seats with Legroom as i am over 6'2 and mostly legs. he charged us $40 extra per ticket. the seat #'s were 10 E and F so we assumed it was a comfort plus seat.. NOPE! knees against the sat in front of me.. in the CENTER of a 9 seat row. the flight was sold out.. now place to Move.. FURIOUS and feeling ripped off!"
Pros: "My husband's knees were pressed against the seat in front of him so much so as to cause indentations in his legs. fortunately the flight wasn't full and we were able to spread out over 3 seats. It was still quite an uncomfortable flight for him."
Pros: "Again, wonderful, friendly, bilingual staff to assist us in our first international travel. Didn't eat this time around but heard it was good. Instead of an actual meal, I wish maybe a light snack would have been offered since our flight was so late. Entertainment choices were good. All of our luggage showed up to both places which is a huge plus."
Cons: "Right away they stated they overbooked the flight by two. We are on our honeymoon so I was nervous that we would miss our flight. Two others volunteered, so we were able to board. We didn't find out what gate we were supposed to board until 2300, the flight was at 2345; the staff didn't seem to know which gate either. Again, seat comfort was not great, especially for an over night flight, but that's the chance taken in economy seating."
Pros: "The flight attendants were very helpful."
Cons: "Nothing, everything was great."
Sound system was poor. Couldn’t make out what the flight attendant was saying over the intercom. The pilot announcements were better.
It was an excellent flight.
Seats were comfortable. Crew helped an I’ll passenger in the nicest way.
Boarding the plane was not organized, that could have been better. Staff was friendly on the flight.
Almost On time, basic service on board
Traveled in business class and all they offered, besides liquor, wine and other refreshment, were chips and cookies...really?!
American is always excellent! I never have problems and everyone is nice
Disappointed in the toilet area both flights- filthy and urine on floor everywhere both flights Boarding and texts communications excellent
Pros: "Bast trips!!"
Cons: "Evriting is good!!!"
Pros: "The flight"
Cons: "I could’ve actually received headphones coming and going"
Pros: "The crew was great"
Pros: "The crew was awesome and boarding was quick"
Pros: "Crew was very accommodating but all three of us passengers were very close together, Thank goodness we were all considerate of the other."
Cons: ", Thank goodness we were all considerate of the other.Just need a little more elbow room for a comfortable flight."
Cons: "Delay of 1 h at Philadelphia to Syracuse !!"
Cons: "INTERNET is difficult to figure out in these AA flights"
Pros: "We finally got here."
Cons: "Communication about the delay , which gate we were leaving from, having an entertainment system that worked (they said I could use my device with the app downloaded, but it did not work, I kept getting an error)."
Pros: "Everything was seamless."
Pros: "Room in the seat was humane. Respectable leg room and not squished with fellow travelers. Boarding process orderly."
Cons: "Crew late to second leg of trip. Visibly tired from a long day."
Pros: "Not much crew stayed in back almost the whole 6 1/2 hr flight and seemed not to friendly"
Cons: "It would have been better if they had departed when they said they were going to after a delay. Flight was delayed first 1 hr then two more hours. The airline finally posted that it would depart a 4 PM and we didn't even start boarding until 5PM. Then they tried to rush us on so that everyone was standing on the HOT jetway for 10 min waiting to get on the plane. Plane didn't take off til 5:35 PM. Over all on this trip I had three flights that were delayed. I'll think twice before taking American Air again."
Pros: "I loved the seating"
Cons: "Honestly on a 5 hour flight ✈️ power outlets would be helpful also maybe a tv so I can see where I am at"
Cons: "Less boarding groups"
Cons: "It ridiculous how small the seats and aisles are. It not fun flying any more"
Cons: "Entertainment is becoming too complicated for us old heads. Food, I still resent having to pay for something that is ed to be included in my fare."
Pros: "Quick flight. Took longer boarding than air time!"
Pros: "Must wider seats on this aircraft"
Cons: "Inflight monitor broken"
Pros: "Friendly staff and helpful"
Cons: "Did not fly out of Ontario, I was being led to fly out of LAX since there was a delay. Ended up flying out of John Wayne Airport."
Pros: "The flight was on time. It was smooth and we had absolutely no problems"
Pros: "I like the in-flight attendants as they are courteous even though it was late night flight. I cannot complain at all."
Cons: "Gate agent refused to try to put my 9-year-old son to sit next to me. She said "It's full flight" right out of the bat. Well, even if that's the fact of the matter, at least, be kind in responding to customer's inquiry. My son was seated across the isle, same row, but in reality the row was not even straight. And as a little boy, he cannot sleep straight and he has to lean to a stranger's shoulder? Thankfully I got a nice gent who should have sat next to him who were so kind to exchange seat with me. It's all in the attitude.... hopefully my attitude is not as bad :-) But maybe the gate agent was so tired for it was the last flight from ONT, at 1 AM. Bless her heart! Thank you though for your help to get the plane leave on time.!"
Pros: "We arrived safely."
Cons: "I don’t like having to pay for luggage or upgraded seats, WiFi. All money makers. Wish every airline could be like southwest."
Pros: "The staff at Ontario International was very helpful."
Cons: "No real complaint of the flight or staff. Next time I will upgrade my seating."
Pros: "Everyone was courteous and professional"
Pros: "I love your entertainment selection. also the comfort of seat and it's on time."
Cons: "Everything was great"
Pros: "Nice and clean and seats were comfy"
Cons: "No outlet to charge devices"
Pros: "The flight was equal to AA service I have had on a regular basis."
Pros: "That I got there safely"
Cons: "My bags were not sent though. I had to pick them up in London and transport then to another terminal where Jet Blue is. American says no contract with Jet Blue. Yet when I departed Sjc bags were sent through American to Jet Blue arrived in London no problem. Rather other way Around Jet Blue to American. Kayak don't sell us tickets through Amiteris because American Airlines owns them it does not work well!!!!@'m"
Pros: "The crew was very kind and we had a safe trip in general"
Cons: "2 hours of delay to take the airplane in Orlando and they changed the flight to Charlotte when it was planned it would go to Philadelphia but it was not a big deal to me."
Cons: "The plane never cooled off for the entire flight"
Pros: "Entertainment system Leg room"
Cons: "Just one package of snacks for a 6 hour flight Delays going out of NYC"
Pros: "Everything went smooth. We had to wait a long time for take off but the captain tried to keep us informed and the crew was informative and friendly."
Cons: "The wait was difficult."
Pros: "Everything was great to me"
Cons: "The flight was packed"
Pros: "Flight staff was friendly."
Cons: "Complainers. Shame on the parents who raised such pretentious a--holes."
Cons: "Poor customer service"
Pros: "I was so comfortable I slept - I never sleep while traveling"
Cons: "It was fine"
Pros: "New plane, great entertainment. Good service! Clean plane ."
Pros: "The seats were very comfortable"
Cons: "Just wish the bag checked staff would've been more polite"
Cons: "I'm still waiting for my 10 pm flight and it's almost 2am."