Daily cleaning, installation of cabin HEPA filters on flights from Norway to Cape Town
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Scores according to KAYAK customer reviews
Pros: "Great crew, excellent staff at the airport. Planes were nice and comfortable. Food was ok. They have an excellent price to quality ratio; you can often get great prices on some of the more popular destinations and the service is 5 stars."
Cons: "Some alcoholic drinks"
Cons: "Needs more improvement"
Cons: "Qatar’s food is great! Feels like five star dining. Attendants are helpful and friendly."
Pros: "On time departure and arrival. Hard working crew members."
Cons: "No slippers for long flights."
Pros: "Crew was amazing"
Cons: "Best flight ever and I recommend to have it again in the future"
Cons: "maybe they can offer more snacks on the plain"
Pros: "The airplane trip was ok"
Cons: "I had 14h of layover in Doha and I did not have a hotel to sleep that night."
Pros: "The crew was good. Good movie selection."
Cons: "The food. The vegetarian meals were both noodles. And the meals were not very healthy. Too high calorie. I couldn’t figure out how to customize my meals On the Qatar app"
Pros: "Amazing crew, new planes"
Cons: "Food can be adjusted to the cuisine of the destination."
Cons: "During check-in, I observed inconsistent application of rules with respect to hand luggage. My carry-on and laptop bag combined were 12 kgs and was told that I had to pay excess baggage fees. While, there were quite a few people on the plane whose hand luggage was clearly above 12 kgs."
Pros: "Service and entertainment."
Pros: "The service was great and was on time"
Cons: "The service and was"
Pros: "Everything....The service,the food,the in-flight entertainment(so many films to chose from) the flight attendants were brilliant,the flight was smooth it went by so fast as though time didn't exist.I recommend Qatar Airways to everybody."
Cons: "Can't find any fault...Sorry!"
Cons: "Even though we landed in Doha before our connection left ( barely-20 min)on Qatar airways, they would not hold the connecting flight for the 7 of us who were connecting. This was extremely disappointing as we then lost a full 8 hours of our first day arrival. If they schedule you for a 45 minute connecting flight, I suggest you book a later one. Our flight from NYC left on time but was 20 min late landing. Their only compensation to us all was use of the airport lounge in Doha ( quite nice with free food wine and showers, but would rather have had the extra day in Bali."
Cons: "Nothing it was great"
Pros: "air hostess very nice polite five star"
Cons: "seat alloted"
Pros: "In my departure flight, there were many empty seats and the crew let us move to another seat to lay down and sleep. Also the food was very good and there was a great selection of movies."
Pros: "The bag with socks and toothbrush with paste was a nice touch. The flights operated on time! The seats were fairly comfortable for coach class."
Pros: "Everything very smooth. Staff delightful and always helpful!"
Pros: "We loved everything. From the moment we walked into the plane we were blown away. Food, air hostesses,flight, you name it was great."
Cons: "We didn't like that our return flight was changed to a different airline. Cathay Pacific. My wife didn't like the service at all and keep complaining and comparing it to Qatar."
Pros: "Very nice staff."
Cons: "Lack of diversity with the area crew. It would be good to have some Black area crew staff."
Pros: "the attention in general for me was excellent."
Cons: "may be the fact that it was the same kind of food in both of the flights I had, is not that it was bad just in my opinion they should have more option, especially for south american people, thank you"
Pros: "The service from check-in till landing was on the ball and superb. They were friendly and eager to assist with everything. They have the latest movies and shows to watch on their in-flight entertainment."
Pros: "All around a great experience."
Cons: "The internet worked for like 2 minutes and then said my time was up, even though I was supposed to get 15 minutes for free or something."
Pros: "Beautiful airplane with an incredibly hospitable staff. Food was delicious, seats were spacious and comfortable. Couldn’t ask for a better 14-hour flight!"
Cons: "The flight from Sao Paulo to Doha was canceled which delayed our travel by 24 hrs. With the baggage being mis-labeled from Rio we almost lost our bags. the crew was not communicative and the entire experience terribly stressful."
Pros: "Great crew members. Very friendly and helpful. Qatar Airways is great about providing pillows, blankets, ear plugs and eye masks. Really good food as well."
Cons: "The seats were very close together. With the tray folded out it was right against me without being extended. Leg room was cramped."
Pros: "clean airline, modern airplanes, good food, friendly service"
Cons: "Nothing not to like. Spacing between seats is a little tight for med-tall passengers. Food service was slow. few/Infrequent additional beverage & snack visits."
Pros: "Comfort of the seat/bed"
Pros: "The airline stewardesses were Fabulous! Especially one from Doha to Cape Town. Food was good and more than enough to eat. I was impressed by the scheduled meals and drink offers , very important for a dietetic"
Cons: "No leg room, can't stretch your legs properly so my bad knee was in pain"
Cons: "I did not like the fact that on now 3 flights I have lost miles, as on every flight I have tried to sign on as a member or frequent flyer and on all flights, there were no entry forms. This is also after my attempt to complete one on line, which I have had no response to."
Pros: "The flight went fairly smooth, the staff were courteous and the food was as good as can be expected of airline food. There were several courses and options, which is always appreciated."
Pros: "Crew are great and entertainment options are good."
Cons: "The seats are quite uncomfortable and small. Really struggled to get comfortable."
Pros: "I was expecting to get a room myself near airport but Qatar Airlines provided room with meals at no extra cost"
Pros: "Aircraft was much better than the flight from US, food was great. The only thing I wished for was more movies."
Cons: "Lack of movies"
Cons: "Luggage items are missing."
Pros: "Service and crue was good"
Pros: "Extremely like Qatar airways Both ground services and in flight service are excellent"
Cons: "Nothing . everything was fine."
Cons: "On O-Hare Airport, Qatar Air Line's staff is very rod, I never recommend to anyone. Now if anyone ask from me then i refuse to buy Qatar Aiway ticket then they buy Emirate or other air line tickets"
Pros: "It was a good flight. I'd give it 4 of 5 stars."
Pros: "A 380 plane is the best. Staff were attentive. Good good for airline. Great entertainment system"
Pros: "I was promised Wifi on all flights when I called customer service and I was frustrated I only had it on 2 out of the 4 flights ... And the connection was bad. I needed to work and planned on it after I heard the wifi was available for purchase."
Cons: "Did not like there was no wifi when I was told there was. The food was good and the service as well... It was comfortable !"
Pros: "The plane was neat, clean and the services was world class. I was made to feel at home with service always at my finger tips."
Cons: "Nothing to report."
Pros: "I miss the flight beacous of the gate agent the don't now what the doing I was coming from Washington to Dubai I just need to transfer my bags to this flight and the say ohh we canot do that it was unprofessional people I'm sorry so I book another flight from Dubai to Baghdad"
Cons: "More leg space"
Pros: "Staff was friendly and I was comfortable"
Cons: "Toilet was a bit messy. Menu can be improved"
Cons: "I had chicken three time on the flight. To spicy for my tastes. Even scrambled eggs had a hot sauce on them."
Cons: "They cancelled my flight"
Pros: "safe and pleasant Thank you"
Cons: "Worst ever airline in the world charged me for Cary on bag $430 for weight 8.7kg from Oslo Norway to adiss ababa Ethiopia I recommend no one has to fly with Turkish airline poor customer service"
Pros: "Food was pretty good"
Cons: "Crew rude and disrespectful. Switched my mother’s seat without even telling us..to a middle seat"
Pros: "crew was great, food was delicious, seats were comfortable."
Cons: "updated movie library, better handling of boarding for priority customers."
Cons: "Flight was delayed - missed connection in Istanbul"
Pros: "Everything...the food was delicious, the staff was gracious and always went the extra mile."
Pros: "Sleeping accommodations, storage, crew attentiveness in business class was outstanding. 5he business lounge in Istanbul was the best ever. Great airline."
Pros: "Food was excellent!"
Pros: "Great choice of recently released movies."
Cons: "Boarding was disorganized."
Cons: "They lost my baggage and everything I had was in that bag!"
Cons: "Totally desorganized boarding, wrong door on ticket, no priority line....just not the way you expect things done by Turkish Airlines"
Cons: "The food wasn’t good and the service the palet wasn’t very good"
Pros: "Excellent crew service & food/beverage offerings"
Pros: "Food, service, entertainment, cleanness of the plane"
Cons: "Too many announcements in the beginning of the flight."
Cons: "After bus arrived at steps kept on it 20 mins. 2 more buses arrived in this time. Still wait. Then let out all at once. Massive queues to board. Poeple not dressed for this. Poor babies crying Maybe 15 mins waiting in 2am cold on tarmac."
Cons: "I missed my flight from ABV to Istanbul. The customer representatives at the airport office couldn’t help me find or place me on another flight. They wanted me to purchase a new ticket and pay full price instead of the difference. The flight ime on my itinerary was 12:15a on Sunday (instead of 00:15) which confused me. My flt coming to ABV, airline left my baggage in turkey too and had no representative at airport to inform us what happened. Seems airline treats flights to Nigeria this way"
Pros: "I enjoyed the flight!"
Cons: "Not applicable"
Pros: "Pilot did a smooth landing both the long flights."
Pros: "there are a lot of movie"
Cons: "I like everything"
Cons: "More staff to ease boarding--a passenger tripped and was "run over" by other passengers"
Cons: "Not me but my mom was the person who was traveling. Her luggage was going straight to Bishkek from the US.Last year an old model of mob.phone has been stolen from her suitcase - this year (it is ridiculous guys) souvenirs for friends, 2 small boxes of chocolate candy bars & new underwear with tags. Turkish Airlines do smth. at least try to prevent thefts."
Pros: "Brand new, clean and comfy plane, wonderful entertainment. However, frustrating security check performed by Gözen Air Services, mediocre food (it was way better years ago), useless cabin crew with terrible English."
Cons: "Boarding, food and cabin crew. Getting worst every year!"
Pros: "On both flights: -Friendly crew -Flights left and arrived on time -Clean cabin"
Cons: "On both flights: -Cabin was a little too warm, don't like that you can't control temperature at your seat -Only 3 rounds of beverages were served for a 9.5 and 10.5 hour flights- that is less than one drink per every 3 hours and I was very thirsty. It is annoying to have to get up to ask for additional beverages. - Good was ok overall, but better on Istanbul to Boston than Boston to Istanbul"
Cons: "We were traveling with our 1 year old. On any other flight, we've been given seats with extra legroom and a bassinet when available. Turkish airlines put us crammed in a window and middle seat for a 9 hour flight. It was absolutely un-doable. Everyone around us realized this and tried to help as we asked the flight attendant to help us and she said that I should ask other people to move around not her. We had to go around the plane begging people who were sitting with a bassinet and no baby to trade seats with us. It was an absolutely horrible experience. It was the airline's mistake, and we were the ones forced to try to fix it. Yes, we got a bassinet eventually, but not before we saw how mean and selfish other passengers could be pretending not to hear us and ignoring us. And no help from the crew."
Cons: "It was hot and the served the food very late. Passengers were all hungry and complaining."
Pros: "More leg room at my seat and crew was great"
Pros: "Entertainment is good, many movies and games for kids."
Cons: "Flight attendants are rude and food was terrible! No menu and no selection to choose."
Cons: "Food was dried out and tasteless"
Pros: "As above"
Cons: "As above"
Pros: "Good food"
Pros: "We arrived at the desk and no staff or customers were there. Turns out they don't fly on Thursdays. What? So we rebooked and will fly out tonight. Overall, a huge inconvenience for my family waiting for us overseas. Plus we had to book a place to stay in Miami for the next 24 hours. Whew!"
Pros: "I used the prime lounge in Istanbul and when it was time to go, I was able to practically walk on the plane without any wait. The seats were comfy and didn't have a ton of legroom but it wasn't bad. The staff we're friendly and helpful. The in-flight entertainment had a pretty impressive selection and had one of the best-designed interfaces I've seen so far (and I've ridden a variety of airlines). Last and most important, the food was hands down the BEST I've had on a plane. Turkish is killing it, they're my new go-to airline!"
Cons: "I really can't complain about anything, even if I try! Maybe the touch screen sensitivity on the entertainment console seemed a little off, but that's just nitpicking"
Cons: "Airport in Turkey is a big mess. Too many checkpoints that make no sense"
Pros: "Excellent food on time departure and landin excellent fare."
Pros: "I enjoyed the food service, the hot towel, and the amenity kit.Turkish Airlines is the best out of all airlines I've flown."
Cons: "No personal air breeze, USB did not work to charge my phone, and the seats are a bit old fashioned small."
Pros: "The crew was nice."
Cons: "We were in the plane over Istanbul airport for more than half an hour because we did not have the permission to land. That put a lot a pressure on us because we had less than 20 minutes to catch our connecting flight to US."
Cons: "My mother has immobility issues.. the website did not have a section for handycap I had to tell the airlines we got to the gate.. all other websites like Expedia has this option.. disappointed"
Pros: "Plane was new and clean. Food was fresh and tasted good. Entertainment included a wide variety of new movies and TV shows."
Cons: "Service was mediocre and poor at times. The staff did not communicate with the passengers. There was an hour delay in take off as we sat on the plane and no explanation. There was also some delay in landing which seems due to poor weather but not communication. They seem nice but could use better training."
Pros: "The entertainment choices, including live sports, were excellent."
Cons: "The boarding was chaotic, and we sat on the tarmac for over an hour."
Pros: "I just liked the entertainment. I watched couple of movies comfortably. That's it."
Cons: "I didn't like the food, crew. Most crews didn't SMILE, din't greet properly. It is very disappointing. Why they don't Smile? During my trip to Atl to Istambul I asked one crew to give me some water. But she didn't give me. After then I asked another crew. It made me very upset. I am not satisfied about food. It is not standard. It needs to be improved. Train your crews how to SMILE and Greet."
Cons: "Leg space a nighrmare!! Was uncomfortable for all the 13 hrs of the flight. Terrible experience"
Pros: "It was a 12 or 13 hour flight and except for sitting too much we were never uncomfortable. The service level made me think we were back in the 80's. Hot towels, attentive service, tons of food and free drinks. There was actually one meal that we would have eaten even if it wasn't on a plane. They gave out full size blankets and pretty fluffy pillows. (I bring our own anymore, because you never know if you will get one on most airlines, and if you do they're usually useless). Their entertainment system was amazing. We caught up on all the recently released movies that we've wanted to see for FREE! If only Netflix had this quality of movie offerings. They had fresh flowers in the huge bathrooms. It's that type of attention to detail you just really don't see anymore."
Cons: "Can't think of a thing that could actually be changed."
Pros: "Entertainment (movies) always helpful to pass the time."
Cons: "Hot in the plane during and after boarding - no cool air. I have come to expect more from Turkish Airlines, and I hope they make sure they improve this aspect."
Pros: "Service when it was done"
Cons: "Infrequent service Crowded Entertainment system bad"
Pros: "THENK YOU!"
Pros: "Most things about the flight were great. The staff were friendly and I really appreciated the friendliness toward our four boys."
Pros: "Crew was brilliant"
Cons: "Food was a little underwhelming for First Class."
Cons: "More space on economy for long flights."
Cons: "Many delays boarding plane. No entertainment at all on a flight longer than 3 hours is insane. Flight crew are great, though."
Pros: "The flight was only about 1 hour. Everything ran smoothly once we took off. The crew was very good, providing gate information for connecting passengers."
Cons: "It would have been better if we had departed on time. I don't remember why there was a late departure but it made it difficult for some passengers to make their connecting flight. My husband and I hurried to the gate for our flight to Washington, DC but that flight left late, too."
Pros: "The seat was comfortable, the crew were good and supportive but seemed a bit too busy when called upon. Especially with travelling with twins, I had a bit of trouble getting their attention for my own meals as when serving was done I was feeding the kids."
Cons: "Give more attention to travellers with infants as they really need your support. Had twins and whenever meals were served, I couldn’t take them but whenever I buzzed, was asked to wait but then nothing came through. At the end of the flight, I had missed all my meals, no hot water for kids milk"
Pros: "Amazing crew!"
Cons: "The onboard entertainment were quite outdated selections. The seats are very small for such a long flight."
Cons: "Thanks Lufthansa for amazing service!"
Pros: "Good service."
Cons: "Check-in procedure. Plane was delayed a bit."
Pros: "The food and complementary drinks were perfect. The staff was kind and attentive. There were many movie and television options."
Cons: "The seats reclined too far making me uncomfortable."
Pros: "The problem was with the booking, cancelled flights- under stable- but nobody willing to make it right. Flights still screwed up"
Cons: "Give some customer service to your paying customers. Don't make a bad situation worse. Practice a can do attitude. Very disappointed in customer service. Not the flight itself."
Cons: "I still think it makes more sense to board the seats in the back of the plane before those further forward. It is difficult to get past the people who stand in the aisle or take forever to try to put their bag in the overhead bin."
Cons: "Lufthansa’s service counter in Munich was helpful with locating baggage and unfamiliar with transit rules."
Pros: "On board crew was friendly and helpful"
Cons: "Muslim meal does not mean all Muslims eat curry. It’s rediculous that we cant have a decent English breakfast instead you get curry or some form of curry for breakfast, lunch and supper. Your so called Muslim meals are not suitable for kids!! There is no such thing as a Muslim meal either. It’s simply called Halal otherwise then everyone else’s meals should be called Christian or Jewish meals etc. Also I requested help with transfer to my last flight which was horrendous because I’m one adult with 4 kids ages 1 to 11 and my eldest has sever learning disability. I nearly missed my flight because our flight landed late and I was struggling to keep my kids safe and together while running for the next flight. Somone should have been there to help with transfer."
Pros: "The serviice was very good enjoyed traveling with this company."
Cons: "The tv screen was outdated and difficult to use. The headphones were very outdated and did not like that there was no option to use my own headphones because of the aux option not availble."
Pros: "Timeliness of flight"
Cons: "My Tv screen Headphone plug was not working. Also, by the Time i got my food, there was onot vegetarian option available. I’m not vegetarian!"
Pros: "Flight crew was amazing, as well as the first meal....restaurant quality."
Cons: "They had one guy checking passports and he was being trained. Someone asked if there was anyone trying to get on the SF flight and a bunch of us raised our hands, but they didn't do anything. We had to run like OJ to make our flight. Not fun. Then the AC wasn't working while we sat there."
Pros: "Great entertaining system"
Pros: "Clean aircraft, very friendly crew, good food, overall great trip."
Cons: "boarding was late and chaotic and no apology from the airline"
Cons: "Boarding free for all, therefore confusing and slow"
Cons: "The old airplane, small seats."
Cons: "There was a 3 hour delay."
Pros: "Firstly, the food was great!"
Pros: "One of the crew members was very nice. She made an effort and acknowledged my kids. The rest of the crew wasn't friendly."
Cons: "We were literally the last ones to get food. My child didn't actually get a meal. The only option left was fish, we do not eat fish. Our bag didn't make it. We were assured it will be delivered same day. It wasn't. It was Christmas and we had to drive to another airport to get it otherwise we would have been left without the luggage for the entire holidays, our gifts were in it. We had to spent time away from our family and drive 2plus hours to get the bag."
Pros: "I liked having the option to upgrade to a Premium Economy seat for this long flight. It made a big difference in my comfort during the flight."
Pros: "Great service and amenities!"
Pros: "I was upgraded after all the pressure from thehurrricane this was the icing on the cake"
Pros: "Not much"
Cons: "Entertainment system wasn't working. 11 hour flight. Boring. No seat change available. No reading light, as light controlled by entertainment system. Seats in front of toilet cluster lit up every time door was opened. Crew were slow to react. Wasn't a priority. Ruined the excellent first leg of had from Philadelphia to Frankfurt. Do they run inferior planes to South Africa compared to USA?"
Pros: "Nothing special. Very early flight. Just wanted coffee.... Then sleep"
Pros: "they were on-time and we got from IAD to FRA in one piece."
Cons: "you had to pay $35 ahead of time just to select your seats...they only allow 1 checked bag, half the flight was empty in eco plus but they still wanted you to pay to "upgrade", integration with UAL is cumbersome and difficult as you cant manage both legs of a UAL/LH flight from one carrier. Overall mediocre but hey - Cheap fares, you get what you pay for."
Cons: "My luggage was lost"
Pros: "The services provided by United were good, although we were delayed due to mechanical issues. However, we were kept informed and made comfortable."
Cons: "I did not know when I booked through Lufthansa that it was a United flight, so I could not check in online and I was not able to order my gluten-free meal. Also, since it was Lufthansa, I was not able to download the entertainment system onto my portable device because I did not know I needed to."
Pros: "There was plenty of room (even in economy), good food, and a friendly staff. I enjoyed having my own TV screen where I could watch movies and listen to music. I've traveled to Europe several times and Lufthansa is the best airline!"
Pros: "All the staff was very friendly and helpful."
Cons: "Terrible leg room."
Cons: "Reserved seats, and the switched them. Had horrible seats."
Cons: "the seat. not suitable for a business category"
Pros: "Lufthansa makes you feel like you're flying first class...even when you're flying in an economy cabin seat!"
Pros: "Meal served was very good and refreshments were offered often. Good choice of movies and viewing options"
Cons: "Seats space is a bit crowded"
Pros: "Quick straight forward"
Cons: "No entertainment at all"
Pros: "Crew was great and the plane was clean. Food and drinks were good."
Pros: "You fed us a lot, which was appreciated. The food was pretty good, especially for airline food. And you were generous with the alcohol:-)"
Cons: "My seat mate was very difficult. I'd appreciate more movie selection, like newer US films."
Pros: "Very efficient service! Debarkation at MUC very fast and efficient for making it easy for connections to other flights. Nice crew!"
Pros: "Sitting 1 hour in aircraft while the bypassing plane stopped to switch the crew because of limited working hours.... My flight was delayed for 1 hour and I missed my connection. On the plane, no one alerted I was rebooked and suggested to run to my gate as they "will be waiting for you..." No one at the gate 5 min after departure time, no one to help... VERY BAD, Lufthansa..."
Cons: "My connection was lost due to Lufthaza bad management for flying crew members time. I was rebooked on another flight several hours later with KLM. Arrived to my destination without my luggage as no one from KLM or Lufthansa was able to locate it. My vacation is ruined, in 3 days I'm flying to another country in Europe and don't even know if I will fly with or without my luggage. No one apologized at Lufthansa or suggested any accommodations... Very disappointed with services. Lufthansa used to be good, but I guess not anymore."
Cons: "Needed a vegetarian option with each meal"
Cons: "The touch screen did not work properly"
Cons: "Bigger seats the new ones are way to narrow"
Pros: "Crew were excellent"
Cons: "Old aircraft. Uncomfortable seats in economy. Entertainment screens old and almost impossible to watch - watched my iPhone! No mobile phone charger."
Pros: "Good amount of space on the plane, lots of movies to watch, good food and drink."
Pros: "Customer care was super supportive"
Cons: "Inflight sandwiches"
Pros: "Great airline"
Cons: "I congratulate the KLM crew!"
Pros: "Comfortable seat, great crew."
Cons: "Flight delayed, no USB port and no entertainment"
Pros: "Crew was great, very responsive and hospitable!"
Cons: "more lunch choices, especially choices without dairy products."
Cons: "Fix the damn KIOSKS at Vienna!"
Pros: "Seat was comfy and spacious for economy class"
Cons: "Vegetarian meal was okay but could be more enjoyable if served with bread at start of meal."
Pros: "Great crew, comfortable seating with enough leg room."
Cons: "Provide dinner before getting to joburg, instead of a snack. Flight arrives late so dinner would be appreciated"
Pros: "Friendly crew, upgraded seat was worthwhile"
Cons: "More snacks in between meals,"
Pros: "The seat was a little uncomfortable but the crew were amazing."
Pros: "Service is awesome. Food is great."
Cons: "People with short connection are affected by the 15 to 25 minutes delay."
Pros: "Very personable staff. Food acceptable for airline fare. Ticket price was outstanding."
Cons: "Paid for extra legroom, but very narrow seats not comfortable. Very difficult to sleep. Old plane--could not hear movies and unclear screen. Music sounded OK and choice was good."
Cons: "I ordered Wheel chair for my parents but one of them didn't get it at all. When my parents were checking in for flight they asked the representative about meal selection and she didn't answer their questions properly and because of that my mom didn't get proper Hindu Vegetarian food on flight instead she got Egg omelet which she couldn't eat. She has to eat just fruits. My mother is a diabetic patient and she needs a food every after some time. I never had such a bad experience before with any other airlines."
Pros: "We got to Amsterdam on time"
Cons: "1. Paying for the seats we chose...that will never happen again...I'll fly another airline first. 2. The food was terrible. I have flown KLM for years, this was not what I expected. 3. The plane was very dirty"
Pros: "Flight duration"
Cons: "Very stingy with the drinks Cramped seats"
Pros: "Everything OK"
Pros: "The constant smile conferred by flight attendants through the entire flight."
Cons: "The boarding was a bit disorderly. Lanes for zones 3 and 4 were not clearly indicated."
Pros: "Nice crew pilot food and beverage"
Cons: "No wifi"
Pros: "Crew where awesone and the choice of entertainment was fantastic"
Cons: "Seats way to close together"
Pros: "The staff tried to help me when it was evident we would not arrive on time"
Cons: "The connecting flight is too short of a time. We were late out of LAX and I missed my connection and had to sit in airport for 5 hours. Missed my grandson’s third birthday party. Just made me sad as Travelled from far to try to make it."
Pros: "Friendly crew."
Cons: "So many people on a 747!!"
Pros: "Nice flight ...was comfortable travel ...good food.Thanks"
Cons: "No such things"
Cons: "Customer service"
Pros: "The crew were hardworking, responsive, conscientious and friendly"
Cons: "Really poor entertainment choices esp compared to my inbound AirFrance flight. Boarding was pretty disorganized and late."
Pros: "Nice flight, nice crew, and a nice experience."
Pros: "Good Experience"
Cons: "Nothing much"
Cons: "Crowded seating, wake-up for breakfast service two hours before arrival"
Pros: "The staff were professional and friendly The food was very good and plentiful The inflight entertainment has lots of choices The bathrooms remained clean All in stark contrast with BA with who I did the same flight 2 weeks ago and all the above points were very poor"
Pros: "Comfortable seats. Warm plane with happy staff."
Cons: "Maybe a second sandwich option for food, not everyone likes cheese."
Cons: "They stole my money"
Pros: "Flight was lovely, crew were friendly and very helpful and food was delicious!! We travelled with assistance for mum and it was excellent and we were kept updated all through the flight."
Pros: "Excellent experience with the cabin crew."
Cons: "Seats on the 777 were too narrow. This 777 had a 3-4-3 seating arraignment, it would have been better with a 3-3-3, similar to a 787 configuration. With the current layout, even with an aisle seat, I was sitting in the aisle. And I am not a large person! The flight was full, so use the 787 and two daily non-stops. For a twelve hour flight, the food was only Okay, could have been better and with a better selection. Meal timing was poor."
Pros: "Easy Boarding"
Pros: "From pre-boarding, to boarding, to the food, and the attentiveness, everything was top notch! The cleanliness of the plane was only topped by the friendliness of the crew."
Cons: "The flight was marked at almost 11hrs but ended up being only 9...not a negative other than it meant not spending as much time on board!"
Pros: "good service"
Pros: "Great food"
Cons: "Sears we're toooo small"
Pros: "Airline staff good and professional"
Cons: "Nothing one can do, for a 6.2" guy, the metal bar that forms the shape for the pouch for magazines and such digs into knees, ESP if person in front adjusts seat back. Fold out table barely accommodates laptop."
Pros: "I really like the spaciousness, the plug ins and general service"
Cons: "I have a dairy allergy but had no option to prepurchase a dairy free meal. It made for a very unenjoyable flight as I couldn't eat anything they had. What was worse was after I told them of my situation they said they understood and had a meal that would do but there was cheese, yogurt, milk chocolate, etc."
Pros: "Everytime she passed she was hitting me or I had to hold my drink so that she wouldn't knock it off"
Pros: "It's the best flight I could get for such a low price. But don't expect to to get the best and newest planes around but it's still overall a good experience."
Cons: "Quite bummed the plane didn't have wifi / USB"
Pros: "Staff, service"
Pros: "We love the flight all the way"
Cons: "With skyteam elite status cannot select free upgrade from economy to premium economy unless it is 30hrs before boarding for this code share which is actually a KLM flight"
Cons: "Flight delayed ... Myself and three other colleagues didn't have our luggage show up from KLM flight from Amsterdam to Brussels...even though all of our luggage was labeled "priority". Once in customer service line, we looked and saw that many of the other passengers on our flight also never received their luggage. We estimated that 20-25% of the people on that flight did not receive their luggage as they were in line with us for the same problem. Hard to understand how so many pieces of luggage could have been overlooked and not loaded on our flight. Obviously there is a huge gap in their quality system to ensure mistakes like this are prevented."
Pros: "It was very comfortable"
Cons: "The crew was great"
Pros: "Overall, good flight"
Pros: "Seat reassignment went well. Lounge was a pleasant surprise (highly recommend if you fly out of / through Helsinki)"
Cons: "It makes little sense to be on a priority boarding, when you are checked-in, documents checked and …… then wait for 20 or so minutes standing on your feet waiting for actual boarding to begin"
Cons: "Slow on boarding. I was swipe-checked twice, including the one by the airline."
Pros: "Nice crew."
Cons: "Check in was extremely slow and we almost missed our flight. No explanation given and didn’t make sense because there wasn’t a long line. Then one piece of luggage did not make it onto our flight."
Pros: "The staff were exceptional , good food."
Cons: "Not really business class seats."
Pros: "excellent service, loads of attention, good gluten free food choices with a finnish twist"
Pros: "No food or entertainment"
Pros: "Service was great. Comfortable seats and the individual tvs made the 8+ hour flight to NY go so quick and easy. I'll definitely fly finnair again!"
Pros: "We were kept informed about the delay"
Cons: "Has to wait 14 hours in Helsinki for a 25 minute connecting flight"
Pros: "Took over an hour to check in. There were at least 300 people in line with one person checking economy in."
Pros: "рейсы точно по расписанию, без задержек, персонал внимателный"
Cons: "заказала и оплатила билеты за 4 месяца до перелета, а получила место в самолпте на самом последнем ряду у туалета"
Pros: "Crew professional."
Cons: "Everything ok."
Cons: "Delayed over 3 hours no explanation only technical problems. No food/water offered to people waiting a considerable length of time!"
Pros: "A bit delaye in Departure but ok overall"
Pros: "Finnair lost my luggage on my way to Sweden. However, they upgraded my seat to Business class during my flight home from Helsinki. It was great!"
Cons: "Crew wasn't attentive. Seats were small."
Pros: "Excelente timing and organized to take us to the plane"
Cons: "No crew speak very good English it was really difficult to understand them"
Pros: "Flight was delayed, and I ended up staying in hotel and spending the while next day traveling. It was very unfortunate, I lost 24 hours. But the hotel was nice."
Pros: "All standard service, nothing extremely good or bad."
Pros: "In JFK the Finnair staff helped us expedite our connection process (the flight from Helsinki was delayed and we hardly had time to make the connection)."
Cons: "The flight was delayed by almost 4 hours. It was a miracle we made our connection in JFK."
Cons: "The flight departed late because the preceding inbound flight was late. No reason was given to the customers."
Pros: "Spacious plane"
Cons: "Could not select convenient seats with companion, food and entertainment very mediocre"
Pros: "The crew was courteous."
Cons: "Another passenger dropped a very heavy suitcase on my head. I have never been afraid for my safety before, but this time I was. I wasn't seriously hurt but what really upsets me is that the other person wasn't even reprimanded. Also, that suitcase was way too heavy and I'm surprised this person was allowed to board the plane with it. Also, boarding was horrible and the flight was late. I will never forget this experience and would avoid flying with Finnair ever again! This was really the worst flight I have ever experienced!"
Pros: "IT WAS THE MOST ENJOYABLE BUSINESS CLASS FLIGHT I EVER HAD. THANKS FOR THE HOSPITALTY AND SERVICE."
Cons: "Huge lines at the airport for check in and drop off of lugagges. Apparently finnair hasn't heard yet of automatic check in and drop off. After that long wait for boarding and flight delayed. Very little information."
Cons: "Food, no option asked just served from Helsinki to Miami. Entertainment system was not working and later had only limited options."
Cons: "Plane too old for such a long flight"
Pros: "crew, food"
Cons: "Sat in row 53 of 55 rows, should have boarded in sections instead of everyone all at once. Could not sleep due to passenger behind kept jostling my backrest."
Cons: "They let us board before fixing an electrical problem causing major delay. They needed a new part and they thought they could jerryrig a repair!"
Pros: "Not much."
Cons: "Entertainment system did not work. Special meal was terrible. No toiletry bag for such a long flight. Btw I paid extra for a bad seat."
Pros: "Good movie selection, frequent water refills, boarding was quick and easy with ample overhead stowage"
Cons: "Seat recline was broken, non-adjustable headrest, older flight crew less tolerant of passenger disrespect, not quite enough bathrooms, food had my stomach in knots"
Pros: "Wonderful service from the crew, especially given that we were traveling with a toddler and an infant on such a long flight. Everything went smoothly."
Pros: "Departed on time and arrived early. What more could you ask for?!"
Pros: "Best price from Dallas to Barcelona, and then Madrid to Dallas."
Pros: "comfortable seats, meal was better than expected, in flight entertainment was good"
Cons: "it's absurd to have to pay like $70 more for window seats"
Pros: "The energy of the crew was upbeat despite the lock of enertainment they tried their best by accommodating my various wishes."
Cons: "They were no snacks available except the ones that we had to pay for - which in fact I thought was a bit pretentious towards the passengers."
Pros: "The staff was friendly, the food was good, and the entertainment system worked perfectly."
Cons: "The gentlemen in front of me kept his seat reclined through the whole trip, making my space quite cramped. I know this can't be helped, but it does make the space a bit claustrophobic."
Pros: "Polite and helpful crew and great entertainment systems."
Pros: "Other than the fact that it's a direct flight from jfk to Helsinki, there's not much else to like about it"
Cons: "Even though we paid extra for comfort seats, the seats were extremely uncomfortable! Not just the lack of sufficient leg room (especially when the person in front reclined) but most importantly the quality of the cushions. They were like cardboard and extremely uncomfortable to sit on. We were not able to sleep at all due to the discomfort! Additionally, they lost my luggage. It has been more than 24 hrs since I landed and I still haven't heard anything from them as to where my luggage was, when I should expect it why it still hasn't been delivered. Overall, a terrible experience."
Pros: "Friendly crew"
Cons: "Miserable, ancient entertainment system that had to be restarted 3 times"
Cons: "The flight attendants blocked off the last three rows of seats and laid down and went to sleep!"
Pros: "it was fine"
Pros: "Great service. Comfy seats."
Cons: "Long wait after boarding waiting for bus. Bus out to plane. After boarding, horrible stench of fuel fumes inside plane. Probably very unhealthy and carcinogenic."
Cons: "Boarding was chaotic. Pre boading not enforced, all passengers boarding at the same."
Pros: "Although I booked this as Finnair, it was actually a British Airways flight, as I knew it would be. And it was fine--I don't think Finnair gets much credit, but whatever. I'd actually have liked to travel with someone more exotic!"
Pros: "It was a wonder flight. Great staff!!! highly recommended."
Pros: "I never took it because....."
Cons: "your customer service agent refused to help, and I had to fly to New York and take a different flight to London, and the whole thing cost me an extra $2900."
Pros: "I did not like anything about this trip."
Cons: "Our flight from Chicago to Paris was managed by Finnair, but flown through American Airlines. This was the second disappointing flight on American Airlines. Our first flight was repeatedly delayed over three hours and then canceled. Everyone had to take a new flight the next day on the same plane which was scheduled to be fixed that morning prior to departure. We boarded the plane 45 minutes late and then were informed that the part needed to fix the plan had just cleared customs. After another hour of waiting on the plane, we taxied to the runway and the returned to the gate because another part needed to be fixed on the plane. We waited another hour and a half on the plane before finally taking off. Upon our arrival at Chicago O'Hare, we waited on the tarmac for 30 minutes before the ground crew parked our plane. Which brings me to this flight from Chicago O'Hare to Charles de Gaulle in Paris. Our flight was delayed for maintenance repeatedly for 2 hours and then a new plane had to be brought over. By the time we boarded we were almost four hours behind schedule due to a logbook problem once we boarded the new plane. The plane itself was small - the size of a domestic flight - and VERY cramped. On both of the flights we had no TVs in the headrest. This is something that I have always had in economy class on international flights. It was by far the most uncomfortable flight I have ever been on. Because of the delay, we had to reschedule one of our two connecting flights. I was assured that our bags would still arrive at our final destination. When we finally reached our final destination, we found out that our bags had been lost along the way - most likely because of the flight being rescheduled."
Pros: "Nice staff. Food was quite good I wanted a window seat. Request not filled. Over all flight was good."
Airlines flying from Norway to Cape Town have enacted additional safety measures and adjusted policies to better accommodate travellers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Norway to Cape Town
Masks required on board, masks provided on flights from Norway to Cape Town
Social distancing seating
Middle seats unavailable to book on flights from Norway to Cape Town
Testing for antibodies, testing for symptoms for flights from Norway to Cape Town
Waiving of change fees. Search flexible flights from Norway to Cape Town