Would have been good to have to gate earlier. Travelling with a baby is hard and more difficult trying to get on the plane with everyone else. usually people with kids board first
Pamela, who checked us in I. Newport News was great. Patient, polite, helpful. Great start to a trip. TSA in Newport News, friendliest of any TSA group I’ve come across.
Boarding was disorganized, poor or no use of loudspeaker, lack of information, never knew what was happening next or how soon. Set up for crowd control was poorly planned.
Flight was delayed till 8:46 pm no communication with passengers about nothing mind you flight was supposed to leave at 5:34pm
It was a nightmare Thff we flight was first delayed 4 times the delayed a 5th time for 10 more hours and then delayed again and when we finally got yo the runway the paperwork was not done so we couldn’t take off they only had 12 hours to prepare it… duh And then we landed on the wrong runway or something like that so more delays In a nutshell suckiest flight ever but it’s not the crews fault they were great I blame American Airlines and Jet Blue they should have seen it coming and fixed it before it happened Having people stuck in the airport in the middle of the night saying oh we’ll get you a hotel who wants a hotel at 4 in the morning even if it’s free for 3 hours and then rush back to check in again….!
The flight departed from CDG on time and was almost one hour early arriving in PHL. The on board cabin service in business class was mediocre at best. Make sure to pre-order your meal before travel because two selections were not available during flight. Quality of food is basic American with no creativity or imagination for the route of travel. Glad to use Global Entry on arrival at PHL; it did not take too long to wait for luggage in spite of several other overseas arrivals at PHL at the same time. Airlines should do a better job of staggering the departure times of international flights so that they do not all arrive at the destination at the same time. As an Executive Platinum American Airlines traveler (who paid full fare), I did not receive any special recognition before, during, or after my flight.
Pros: "The seats and plane condition were fine, however the crew was swearing and unprofessional."
Cons: "No snacks available."
Cons: "Entertainment system nor working properly. 40 minute flight delay due to minor cabin seat malfunction."
Pros: "Smooth as butter. Slept the whole way."
Cons: "Nothing could have improved it."
Pros: "The touch screens had a good selection of movies and tv, which was very nice."
Cons: "The crew pretty much ignored us, not friendly at all."
Cons: "I hate pretzels. Another option would be cool"
Pros: "Smooth ride, great crew, free flight entertainment with screen built into each seat."
Pros: "I was arriving only 45 minutes prior to departure time. Not able to check in my luggage. AA ticketing agent allowed me to bring my garment bag through security and to be checked in at the gate. Thank you very much!"
Cons: "Nothing really. Very satisfied customer here."
Cons: "Be on time"
Pros: "On time. Fast boarding. Comfortable seating."
Cons: "Checking bags in PHF very poor. Disorganized and poorly managed. Staff needs more training and explicit direction. Kiosks should ALL be in working condition!"
Pros: "Great crew, comfortable chair. Entertainment was great."
Cons: "Everything was great."
Pros: "The flight was pleasant"
Cons: "American Airlines lost my bags and my wife’s bag and give almost zero resolution to the problem. I was told multiple times that it would be at our hotel the next day only to never show up. We Continued to be lied to about our bags."
Cons: "Another delay on second segment of cross country flight — this time for maintenance issues that were never fully explained. took off an hour late from DFW."
Pros: "After we boarded there was a lot of confusion with the flight attendant. Apparently people ‘s bags got mislabeled. He didn’t know the those passengers final destination. Then he called out to see if a passenger was on board...shouldn’t he know? He had the list in his hand. Another baggage issue. Third, he asked if there were children under 10...was thoroughly confused when he only found one. It was a bit unsettling to the point where we were wondering where we were really going to end up. But our pilot, Hercules, got us there."
Cons: "Newport News airport was exceptional."
Pros: "The legroom."
Cons: "There was nothing not to like."
Cons: "No legroom at all & PA announcements were twice the volume of other media on entertainment system."
Pros: "Comfortable seats"
Cons: "Nothing I didnt like"
Cons: "Nothing was wrong."
Cons: "No airline has trans Atlantic flights without personal entertainment anymore. I expect it and am super disappointed when I don’t get my movies."
Pros: "Do you really think there is anything to like about flying these days. We are sardines pack on a your planes."
Cons: "Purchased business class seats, boarded in group 5. Had no where to put my 1 backpack. All the storage up front was gone. Why should I pay extra for a seat if I have to wait for everyone to get off the plane so I can go back 10 seat rows to get my bag. Dirty tray tables."
Cons: "It got delayed and delayed, cancelled and re-routed and delayed two more time. I have yet to make it to Knoxville."
Cons: "The seats are much too small both width and length wise."
Pros: "Crew were very nice."
Cons: "Poor food for vegetarians. Also the overhead space was not locked properly. Suddenly, it opened and my carry on fell out. Luckily, it didn’t hit my husband who had the aisle seat or anyone else. However, I am upset because my laptop was inside this and may be damaged now."
Pros: "The flight attendants were helpful and friendly, the plane was clean and food was ok"
Cons: "Having to stand in line with a 2 year old while rude passengers rush to board not caring about anyone or anything bit getting to their seat. What happened to letting customers with small children board first"
Pros: "Flight was smooth, left on time and arrived early. All the staff were friendly, even humorous."
Pros: "Comfortable seats, good food and entertainment, on time"
Cons: "More water should be offered throughout the flight."
Pros: "Our trip home was pleasant. Staff was very nice. No problems boarding. Overall enjoyed the flight."
Cons: "Can't say there was anything that i didn't like."
Cons: "air conditioning did not work well. heat was coming into the plane from the windows."
Cons: "I was not sent an email 24 hours prior to my flight to check in."
Pros: "The crew was excellent people, very friendly and helpful."
Cons: "American airlines is the only airline without TV screens in each seat. Furthermore, the control in my seat was not working."
Pros: "777-300 - Good room in main cabin extra. Good entertainment choices. On time departure."
Cons: "Breakfast is terrible - too much sugar!"
Pros: "Flight was smooth and ontime"
Cons: "Flight was extremely expensive."
Pros: "Staff was very nice; very courteous."
Cons: "We were delayed for 2 hours! I had a premium seat but still ended up boarding with Group 6. Almost ran out of room and had to check my roller. Not happy with late boarding given that when I booked my ticket, it said I'd have priority seating."
Cons: "Plane was delayed by 4 hours due to mechanical issues"
Pros: "On time"
Cons: "We were so crowded. No leg room. The lady next to me was too big for her seat so it was hot and sweaty the whole way"
Pros: "The wifi service and very enthusiastic flight attendant!"
Cons: "The food was bad"
Cons: "The plane was 2 hours late . It was in the hsngar. They said they were fixing the plane. It was an old plane. No Screen anywhere . It was 5.5 flight across country. Only pretzels. I will try not to fly American again."
Pros: "I'm in the military so thank you for allowing active duty to board with 1st class passengers. Also having the free movies available to watch is great too!"
Cons: "No bad comments to put here. The only thing I would recommend would be to add a free Internet option"
Pros: "short flight, timeliness, great service!"
Pros: "No vouchers were given out to customers"
Cons: "Delayed flights"
Pros: "Very kind crew and staff."
Cons: "Newport news has no comfortable seating in the airport...no where to nap until the flight."
Pros: "Very nice crew. Full meal"