Morning tea was a crumble made with egg as an ingredient. I asked for a vegan option and was offered a Red Delicious apple (no, those are mis-named!) but a simple biscuit like ginger nut or something would have been nicer. No plant milk either so no tea or coffee for me. I have vegan listed on my profile too.
Singapore check-in was chaotic. On board, a very large oxygen bottle had been left for us. Too big to fit anywhere, or easily access the valves. We were assisted with boarding and disembarking, but never once approached during the flight. The crew were not helpful or friendly. On arrival at Sydney, our wheelchair and half our luggage had been lost. The wheelchair was later found, abandoned in the airport, despite the orange tag on it saying Return to Aircraft Door. As I write this 36 hours later, the luggage is still missing. Waiting time to call Luggage Services was 1 hour.
Delayed departure. No legroom at all in Economy. Baggage reclaim was quick.
Pros: "Smooth flight"
Cons: "Better informed available for self serve in back"
Cons: "Our original flight was cancelled and we were not notified by justfly. Just fly also accepted the flights on our behalf so it mean we couldn't chose the new flights"
Pros: "Crew was friendly, flight was very smooth and arrived early"
Cons: "All I got for breakfast was a muffin, they ran out of fruit and yogurt before they got to my seat"
Pros: "The flight is short, it was on time, boarding process was swift."
Cons: "There was one flight attendant with attitude problems but if you ignore her, she would stop it. No big issue."
Pros: "Terrible experiences overall and food is very bad."
Cons: "Seats were awful."
Pros: "The food and the entertainment onboard."
Cons: "Flight was late and i missed my connecting flight in Sydney."
Cons: "Flight from Bangkok was delay and miss the connection flight."
Pros: "NOTHING - THE TRIP WAS A NIGHTMARE AND I WILL NEVER TRAVEL WITH QANTAS AGAIN IF I CAN HELP IT. QANTAS WAS ALWAYS MY FIRST CHOICE BUT I WILL GO THE LONG WAY ROUND TO AVOID CREW & CONDITIONS LIKE THAT AGAIN. NO PILLOW,BLANKET OR TOILET PACK AND THEY RAN OUT OF FOOD. I WILL TELL EVERYONE ABOUT THIS!"
Cons: "Dark haired male crew member extremely rude except to two in row I58 & J58 who got 5 beers before departure,Food before everyone else, a gift pack from 1st class given before landing. I was refused extra bottled water. No entertainment the whole flight, Loud buzzing in galley 60H entire trip."
Pros: "Food and entertainment were great. Enough space to be comfortable. Crew was nice and attentive."
Pros: "Overall a good flight"
Cons: "Initial checkin/boarding in Perth was quite long and everyone was fairly irritated by the lack of employees working. Wait time for check in was approx 45 min. Automated systems weren’t working."
Pros: "Good seats and leg room in economy. Crew and service were friendly and enjoyable."
Cons: "Information from Qantas on the last minute delay to the flight and ongoing changes to the timing, was poor. We got most of our information on the delay and timing was largely from other sources."
Pros: "I loved Qantas's attention to detail and their exceptionally friendly staff. Best airline I've used in recent years."
Cons: "Flight was late departing."
Pros: "Very good selection of movies with recent releases; music selection was also excellent"
Pros: "Staff were friendly and filled my water bottle through the night. Seat was comfortable and the movies were good."
Cons: "Boarding was chaotic. I wasn’t offered dessert. No one offered to put the mattress pad on my chair."
Pros: "Personality and communication with passengers by Asian-featured cabin crew team member in my area was excellent Movies selection very good"
Cons: "Quality of food seems to have dropped."
Pros: "Thank you Qantas I enjoyed the flight, the service was excellent. Cabin crews were friendly. Overall excellent."
Cons: "There is nothing that I dislike."
Pros: "It was all good, start to finish."
Pros: "Great service, flight was not packed and had an exit row to myself."
Cons: "Delayed by a half hour. Better than the 2 hours the last time I took this flight 3 weeks ago."
Pros: "Were able to create an allergy friendly meal for my daughter on board, even though the information we called and provided ahead of time was lost."
Cons: "Economy class seats are too cramped for such long haul flights."
Pros: "Overall a comfortable way to travel."
Cons: "For flying business the food was awful; the person sitting next to me actually sent his meal back it was so bad. They had a relatively pedestrian menu, but were unable to deliver. The steak was overcooked and grey throughout, prawn starter was tasteless and bland, and panna cotta was overly sweet and weirdly goopy. The dinner options were so uninspiring that I skipped. I understand that it's airline food - but don't offer it if you can't at least make it slightly acceptable.... The staff was a bit all over the place and slow - it seems like having the flight at capacity was too much for them to handle. The sets in business are really starting to show their age and need a really need a steam clean."
Pros: "Great crew, meals were good."
Cons: "Flight delayed three hours."
Pros: "The movies would not play until two hours outside of LA."
Pros: "Crew were pleasant and engaging"
Cons: "Boarding was slow"
Pros: "Flew over the Antarctic! Had an empty seat next to me Looking out of the window Good entertainment system"
Cons: "Not offered a drink until I asked on both meal services. 2hr late departing due to airport congestion due to to Qantas over Sydney centric focus. Food was good but maybe a bit sparse Evidence of of cost cutting. Long flight (14hrs)"
Pros: "Our flight with qantas was fantastic. Staff are so friendly and helpful. Food was excellent. Premium economy makes a difference on a 15 he flight."
Pros: "Flight was delayed. Entertainment, movies wasn't that great for long haul flight. They could have included more interesting movies."
Cons: "Flight was delayed. Attention by cabin crew was ok. They can be more friendly and approachable. I didn't experience customer care."
Pros: "Not much"
Cons: "Food was mushy Boarding notice was short The price of the flight"
Pros: "The service of both inflight & gate agents were wonderful"
Cons: "The seats were a bit tight"
Pros: "can't think of any."
Cons: "Food - hardened rice, dried vegetables. Seat and cabin very dated, litter in the cabin uncomfortable business seat Pixelated old IFE screen"
Pros: "Crew on board were nice and helpful."
Cons: "No boarding announcements at Sydney airport. Food selections ran out."
Pros: "A cut above all others"
Cons: "Toll staff during boarding rude"
Pros: "I had a nose bleed (a side effect of treatment that I had), and although it wasnt causing me great distress, a crew member noticed it and slipped me a few extra tissues without making a fuss about it. That was very much appreciated."
Cons: "This was actually promoted on the site as an emirates ticket and only after id purchased it did i figure out that it was actually for Emirates Airways sister airline Qantas Airways! I tried to change my dates after I bought it and dealing with Flight network -where i bought it from - was a nightmare!! I wouldnt recomment this at all."
Pros: "Dood provided was good. Service was good. Baggage was fast."
Cons: "Flight was delayed and then didn't board on time"
Pros: "Cleanliness, really courteous staff, comfortable seats, entertainment from an app :-)"
Pros: "Crew were outstanding. Great service, attention to detail and simply better than I have experienced in the past 10+ years travelling Business. Well done!"
Pros: "They serve drinks and snacks, which is over two nights these days the entertainment was good, and the seating was average."
Cons: "We have a layover in Brisbane. It would've been nice to have a direct flight from Cairns to Auckland"
Pros: "Great service, great food"
Pros: "The crew was outstanding to help with a defect entertainment centre. They really went out of their way to keep us happy and to solve the problem. Thanks a lot."
Pros: "Again, top quality service and support from all qantas employees. Good was yum also! And the Rv made time go by fast."
Cons: "Food, seats, crew"
Cons: "My gates changed at Sydney abruptly and some of the ones checking flights through at gate 1c were rude as the Tv screens said my flight was boarding when it wasnt."