Train your checkin people in new york!
Friendly staff. Could improve on the leg room.
All good other than departing 1 hr late!!
Paid full SQ fare but return trip was on scoot and without any entertainment and no given choice for food.
The most I like from Singapore airlines is the food comparing to other airlines. Also found a good movie to watch. Sometimes it's difficult to find an interesting movie on many airlines.
Cons: "I have encountered missing documents before departure in Singapore to KL. The check in crews very helpful, their knowledge to assist me boarding smoothly. My appreciation towards all crews who have helped me this morning ( SQ106) Big THANK YOU to you ALL."
Pros: "Amazing staff and service!"
Pros: "Superior standard"
Pros: "I liked the size of the cups for drinks: smaller than usual."
Cons: "You could train some of your crews to behave more polite to the customers like they do in the Japanese airlines. Male crews tended to be nicer than female crews."
Pros: "Helpful with our 2 year old"
Cons: "Baby change area is very small"
Pros: "The crew was terrific. Always smiling and helpful."
Cons: "If you need more space economy is a tight fit. It would be better to upgrade."
Pros: "Service was excellent!"
Pros: "Boarding went smoothly, crew extremely curtious and helpful."
Cons: "Plane was an older model and I did not have strength to recline seat. Quality of seat back screens poor and hand sets difficult to navigate for a technophobe like Ma."
Cons: "Transit time is way too tight. You need at least 2 hrs in between to account for landing and transfer time between terminals"
Cons: "Singapore Airlines is so wildly overrated. The service is frequently poor, and the cabin environment dirty and old unless flying on their very latest planes. Even their A380s are now stale and musty. Not nice."
Cons: "Excellent service"
Pros: "Staff very attentive not disturbed after meal The smiles and demeanor of the staff"
Cons: "The flat bed is not comfotable needed help from attendanr all the time felt like i was constricted"
Pros: "Staff were very attentive and checked in on us regularly to make sure we had everything we needed. Food was great and ammenities kept spotless."
Pros: "Boarding was better handled in Singapore - but then that’s Singapore! All very smooth and French champagne served on the flight all the way home! The Kayak website is excellent and I wouldn’t hesitate to use it again - $1,000 cheaper for the flight from Moscow to Singapore than what I could get direct from Singapore Airlines! Well done Kayak!"
Cons: "Older plane not so comfortable for a long flight. Movies, not much choice and far away from seat."
Pros: "more room in the seats - excellent hostesses who are so friendly and helpful - lovely food."
Cons: "Cabin temperature too cool"
Pros: "Friendly efficient staff. plane 777 business class seat comfortable, and flat bed, once you figured out how to operate it was also comfortable. Food was good but not excellent compared to previous flights."
Cons: "Singapore Airlines business class lounge in Melbourne was less than impressive and the food was atrocious. Lounge in Singapore was large but still overcrowded. Amenities much better and the food was plentiful and interesting."
Pros: "It’s worth it to pay a bit more for the extra legroom seats."
Pros: "Spacious economy class seating and great service"
Pros: "Flight crew, food, boarding and entertainment great."
Cons: "Just didn't like the 7 hour delay for the flight. Nobody's fault."
Pros: "The trip was uneventful, with the usual excellent service."
Pros: "Everything SIA stood for, we experienced it, despite the unfortunate delay which the ground crew couldn't have done much about."
Cons: "Unfortunate delay caused by technical issues. I'm just glad we found it on the ground, instead of in the air. But the delay was REALLY long."
Cons: "Old plane. Worst food I’ve ever had on a Singapore airlines flight. They need to give up on the seafood spaghetti. It was quite awful. Old plane so entertainment system not up to what is expected these days"
Pros: "The staff were so friendly and helpful."
Pros: "Great experience"
Cons: "Seating arrangement was bad"
Pros: "Loved the hot towel service"
Cons: "Entertainment could be better, however there were a few new and Oscar nominated movies available. Personal air conditioning would be great, I was too hot the entire flight"
Pros: "Crews were all nice, respectful and helpful!"
Cons: "I wanted to watch Indian movies, but I didn’t see the subtitles for most/all of them."
Pros: "I liked there was entertainment"
Cons: "It was an old tired plane"
Pros: "Boarding ok, timely departure. Food very good for plane food."
Cons: "Announced early landing but then doing circles without any update, we ended up being 30min late. Updates would have been good."
Pros: "friendly staff top Service top Inflight"
Cons: "new aircraft, 2 x usb charging ports, 50+ movies, very quiet aircraft."
Pros: "Entertainment even in economy class was excellent -- tons of movies, games, etc. Cabin crew were friendly. Bathroom was very large."
Cons: "In economy, seating was incredibly tight (very little legroom) and at least in my seat, very little reclining. For a 14 hour flight through the night, it made it very difficult to actually get any rest. Food was OK."
Cons: "I reserved a window seat on this site but was given a middle row instead when I checked in."
Pros: "Delayed flight from Shanghai due to air traffic issues, so I had a 10 minute window to make my connection in Singapore. Ground staff was waiting for me with a small car after I disembarked to drive me to the gate. And I somehow made my connection. Excellent service. Obviously my checked bag didn't make it, but I was told in advance and was kept updated before boarding and immediate after I disembarked at my final destination. When I went to the baggage service counter, they were already ready for me, had filled out my paperwork, and just needed an address to confirm the delivery of my suitcase. I'm super impressed to this attention to detail."
Pros: "the selection was impresive to m"
Pros: "Crew were helpful. Food was good, pillows and blankets in every seat was great. Seats a little small."
Pros: "Staff were awesome. given that my wife and son both had food poisoning."
Cons: "But we were meant to fly on an A380. This was an A320. Nowhere near the same legroom. Less entertainment options. No USB charging."
Pros: "Overall treatment of boarding & crew staff was courteous, friendly & helpful. Movies selections were great but I was too tired to watch."
Cons: "Food can be improved. Couldn't eat pork or shrimps, so wished they served either vegetarian or chicken noodles instead of pork or stuff with shrimps. Fish, chicken, beef, or vegetarian options are better options."
Pros: "clean aircraft and friendly cabin crew"
Cons: "uncomfortable seats, average meals, poor infotainment selection"
Pros: "The meals were great, the seats very comfortable, the entertainment system very good as well."
Cons: "The Internet was very expensive and very little. I was disappointed, and had to ask 3 times to different attendants to help me set it up. They were not acquainted with the process at all."
They did damage my checked bag
Very helpful ground and flight staff. Leg room very good too. Well done!!
No refunds for flights that I could not take due to Covid restrictions
Cons: "Cabin was too hot once premium curtains were closed"
Pros: "Aircraft was a new A320. Superb. Loads of legroom and extra width . Great flight."
Pros: "Crew were very helpful"
Cons: "First time travelling with the airline and wasn't aware of having to book things like food and entertainment. These things come standard with all other airlines I have flow with so was very surprised when finding out about it mid flight. Can't say I was very pleased but must say crew were very good"
Cons: "Preferred seats in economy class are very uncomfortable if your row is full. Long, miserable flight."
Pros: "Strong crew service is the highlight of flying Air New Zealand. Plane comfort is good, with nice ambient lighting, decent seats and reasonably spacious toilets. At least for now, they have in-seat entertainment screens with lots of current offerings. Our flight had free wi-fi, a real plus."
Cons: "Boarding with Air New Zealand at Heathrow was complex and poorly organised when compared to the smooth and efficient process at LAX. This has been the case each time I have flown this same route with this airline."
Pros: "Nice, short flight. Smooth ride."
Cons: "Had a middle seat between two very large women. Couldn't be helped, was a full flight."
Pros: "Good for a sheot flight"
Pros: "Wellington airport is the most accessible and relaxed I’ve used, and the Air New Zealand Check-in process was the easiest I’ve used so far."
Pros: "Punctual flight, great boarding and great baggage service."
Cons: "Bag drop could be improved with more personnel to help."
Pros: "On time"
Cons: "Late start of check in"
Pros: "The seat next to me was empty so it was much more comfortable than the flight out. Movies were great"
Cons: "The food, economy has no room."
Pros: "Service and food choices. Seating and the mattress for bed."
Pros: "Very efficient trip."
Cons: "One flight attendant was subdued and not too bubbly."
Pros: "Good seat, very pleasant crew."
Cons: "No entertainment so can't score that. Basic snacks"
Pros: "I LOVED my flight to LA PERFECT The flight from LA to Auckland was not as good, seating fine, LOVED THE CHECK IN LOVED THE PHONE SERVICE when i called to increase my weight of luggage..."
Cons: "I could not hear the entertainment because engine too loud I did not experience this on my flight to LA , I found the crew were not as pleasant as the crew to LA, could be that they were tired, if i had to rate NZ Airline from my trip to LA.... I would be shouting my pleasrure and did while in LA coming back truly was a different experience however going was so good... I will gladly fly again"
Pros: "this is Second times to use Air NZ to go to LA. before flight, they found technical problem, but ok .. nothing happen . Ground saffs helped us before on board . hope to use again ."
Cons: "generally nothing"
Pros: "The airport was great! Very easy access, fast check in and security. Loved the LOTR theme. Uneventful and beautiful flight."
Cons: "Everything was great"
Pros: "Reliable service. Flew Air NZ twice without any hiccups. Boards on time, leaves on time. Get a biscuit (cookie), drink, and sweet. Had room on both flights also. Not packed to the gills and enjoyed the aerial view of the lovely NZ countryside."
Cons: "Nothing... didn’t give 5 star due to no monitor/tv for entertainment but with such a short flight it really isn’t necessary."
Pros: "The crew were very pleasant and the meal was delicious. The flight was really smooth and most comfortable. Not quite the same leg room as the e dreamer."
Cons: "Charged us for baggage, even though the flight was international and clearly stated on their website international flights included baggage. Had to pay more than we paid for our flights just to check a bag."
Pros: "Was a huge help when my connecting flights didn’t link up due to flight delay, I was so stressed but every single person with air nz helped to make it as easy as possible and were so friendly!"
Cons: "Nothing at all!"
Pros: "I liked that it got me from point a to point b. I had to pay extra to watch movies, no meal on an international flight (tbh I'm not sure what I ticketed and didn't tick while booking, but I mean it was nz to aus, come on)."
Cons: "Not getting my luggage across the ditch, paying for movies as an extra, no meal."
Pros: "Booked these flights though Kayak. Landing from LAX at 0730 at Auckland international terminal and then departing at 0900 from the domestic terminal. This is not enough time, doesn’t allow for customs and immigration. It was a really stressful experience running between terminals with my luggage, as there was less than a 1 hour window after getting through customs and immigration, so the bag drop at international wouldn’t accept them. Got to departure gate 12 minutes before plane departure. You need more time to have a good experience !"
Cons: "Not enough time booked by kayak between an international arrival and domestic departure"
Pros: "Premium Economy was worth the price! The section was not as full, and the service was wonderful."
Pros: "Very friendly and accommodating staff. Good food, comfortable seats, and excellent entertainment choices."
Cons: "Check In Issues related to code share flight"
Pros: "Not much to like with the cattle car ride that was an hour late."
Cons: "I was shocked at the baggage charge upon checking in and was told I just purchased a seat from Virgin Australia but no baggage transport with the flight. When kayak directed me to VA, I made the purchase and certainly did not remember being offered a chance to purchase baggage fee as other airlines offer (e.g. BA). While I understand kayak refer users to search airlines baggage fees it need to make sure that airlines offer true and baggage fees at the time of purchase so the full cost of flight is clear at purchase time."
Pros: "Great service, friendly people, kiwi spirit"
Pros: "Flew spaceseat home and loved it to pieces. Tired so fell asleep for main course. Remote gate boarding but that is LAX's airports fault. Crew are brilliant as always. Good to chat. Smooth flight home - yay!"
Pros: "- Not a full flight, so empty seat next to me - Great in-flight entertainment - Great staff service"
Cons: "I was not able to pay for excess luggage online because I was told that I had to do it 48 hours in advance. I did not know I need and extra bag until the day before i left. So instead of paying the 1 dollar promotional fee advertised online i have to pay 191 dollars at the airport. That is ridiclous."
Pros: "I was recovering from a cold and didn't anticipate having ear problems but during decent I began to experience some pain. It was all new to me as I had never been through this before. Fortunately the crew was kind and they provided a sinus decongestant in a cup for me to sniff and breath in so the smell could open up my nasal passages and it helped a bit."
Cons: "The sharp decent while arriving."
Pros: "entertainment, cleanliness, comfort"
Cons: "seats go far back in front of your face"
Pros: "Everything was quite nice."
Cons: "Not much"
Pros: "Excellent service, seats, big screen, etc ✅"
Cons: "Food was okay."
Pros: "Flight had gluten free meals. Crew was professional"
Cons: "45 minutes late so missed connecting flight. While anz booked me on the next flight, international flights shouldn't be that late"
Pros: "Good IFE"
Cons: "No enforcement of carry on - therefore no bin space"
Cons: "Slow service and delay exiting"
Pros: "Getting on was a delight in Wellington. Having two set of doors open was great."
Cons: "Getting off in Auckland, only the front doors open so took what felt like ages to get off."
Pros: "short flight made seats less inportant"
Cons: "not the seats I selected in October"
Pros: "Staff and the cleaninless of the plane."
Pros: "amazingly pleasant crew, great food, efficient service, very comfortable."
I was so happy and at ease with the crew 100 %the best ever
I liked the food and services
This flight was cancelled
Pros: "Great crew! Excellent business class suite"
Pros: "Crew were so much helpful, really appreciate, my wife got sick, they have been amazing"
Cons: "Seats be little spacious"
Cons: "Didn’t even take off!"
Pros: "Amazing crew. Very attentive to passengers and genuinely nice."
Cons: "They do not understand the word priority at Doha airport. Business class passengers boarded last."
Cons: "We were told to board, but then kept in another area close on 1 hour before we could get on the plane and this area had no bathroom facilities. The spread of seating on the plane made no sense with many open seats but also many squashed rows of people. The crew was visibly tired and irritated, they also ran out of a few catering items. It seemed as if last minute, a few different flights were combined into this one which lowered the quality."
Pros: "Food and leg room"
Cons: "All was fine"
Cons: "maybe they can offer more snacks on the plain"
Cons: "The vegetarian option for breakfast was a stale waffle with apple compote. Inedible."
Pros: "Food selection. However, the snacks need to be readily available on long flights."
Cons: "Entertainment is lacking behind other international carriers"
Cons: "Boarding by bus at Doha is lengthy and not very comfortable."
Pros: "We received friendly attitudes with lots of soft drinks. Upstairs in the airbus was good as my seat was near the emergency door, where I had room for my long legs. I was given aisle seats on both return flights so I could move about more. The meals were lovely. The airbus was good for peace & quiet from crying children."
Cons: "I had left an expensive style of neck/travel pillow i left in my Perth rental car but wasn’t supported to pick it up. I had to arrange for the car rental firm to post it. We had over 3/4 hr to fly. We were boarding. It’s a shame there wasn’t a quick way of getting my pillow to me without customs bureaucracy. It was a simple mistake. A toilet was blocked and temporarily unavailable. Some passengers were taking a long time and queues were building at different times."
Pros: "Service and entertainment."
Cons: "The plane was delayed at the start but that's was ok you need a safe plane but we missed the next flight. You don't flight to Cuba so missed all the next day flight to Cuba but you lost all four bags and not helping to get them back so missed the rebooked flights again, so stall waiting someone to find them."
Pros: "Great service from all staff ,"
Pros: "Modern plane and great crew."
Pros: "The crew were very friendly and helpful."
Cons: "It seems the major airlines use older aircraft when the destination of the flight is a third world country(or Africa). The seats aren't as comfortable and the entertainment system (screens) are not as good as a Qatar and Europe bound flights."
Pros: "The flights attendants were very helpful and polite. What I enjoyed the most was the level of comfort I had. I was able to sleep for almost the entire flight. That's why it felt like it wasn't even a long flight."
Cons: "We did leave a little late but it was out of the control of the pilots and flights attendants."
Pros: "There was adequate seat room. The device was good."
Cons: "There was nothing I didn’t like."
Pros: "Thank you for a very good flight experience both from Philadelphia to Doha and Doha to Johannesburg."
Cons: "The breakfast options could have been better, but I was fed and happy, and the flight attendant was kind enough to bring me green tea when it wasn’t readily available on the cart."
Pros: "I had never heard of Qatar Airways before I booked a 24hr flight to and from Sydney, Australia. I only did this on the suggestion from a friend that stated Qatar Airways was "alright". So for the price I thought what the heck! I was extremely pleased with the service from the cabin crew. They are always polite, professional, and well trained compared to my previous favorites Delta and Lufthansa. The seats were comfortable (as comfortable as Economy and 24hours of flying can be), the entertainment and aircraft were state of the art, and the food was outstanding for airline food. If I get the chance in the future I will definitely choose Qatar Airways for long trips."
Cons: "Other rude or snotty passengers taking up the crews time and attention for no reason. But as I stated in the "positive" side of this review, the crew handled these impolite individuals with a smile and polite attitude. Kudos to Qatar Airways."
Cons: "My seat would not go back. The food was all carbohydrates and quite cool instead of warm. There was only one tiny piece of chicken in chicken roll."
Cons: "I was put on another flight eight hours later even though I had already checked in. I actually traveled with Cathay Pacific."
Pros: "quick eficient"
Cons: "long flight"
Pros: "Good leg room. Food was best airline food I've ever had....... By far"
Cons: "The added journey flying around Saudi Arabia. Adds extra time onto a very long flight. Would put me off flying Qatar again"
Cons: "Seat to LA was broken"
Pros: "I was surprised with the quality of gluten free meals served for me, it was well organised and taken care of where I never had to wait. My flight schedules were changed few days before departure by Qatar Airways, but only thing I had to do was to confirm that I have noted, my seats and all the rest of details intact, excellent."
Cons: "When the flight is changed by airline for their convenience, they would have given preferential treatment to the passengers involved. We had to bare the cost of food and make us comfortable on our own due to the delay in transit."
Pros: "I actually loved everything about the entire flight experience. Everything was awesome (Minus a 1-hour airport delay that was out of control of the airlines)."
Cons: "Nothing. Seriously. Tasty food, good movie selection, plenty of legroom, pleasant flight attendants, comfortable seats... good stuff. :)"
Cons: "Chairs a little too small for long flights...."
Cons: "The seats were cramped"
Pros: "The crew aboard the flight were kind and thoughtful and definitely oriented toward service."
Cons: "The security process at the gate was really disorderly. Perhaps it is because it is a new and extra step required by the US but it was definitely not efficiently handled."
Pros: "The friendliness of the staff from check in to arrival!"
Pros: "I freceuntly fly between the US and South Africa and only fly via Qatar Airways, and every experience thus far has been great. The food is good quality, friendly crew and I would recommend it to anyone."
Cons: "The sandwiches are a little dry and movie selection a little limited."
Cons: "...as mentioned, I don't have the pleasure of rating this flight because of the boarding delays and missing the flight. Very disappointing."
Pros: "Great selection of movies and tv shows"
Cons: "Entertainment screen is too dim even on highest brightness setting"
Pros: "Service of air stewards very friendly and polite"
Cons: "This goes for Qatarfigjta from harare to Doha and Doha to Washington DC and back. I am not going to give individual report on each one. Food - my daughter could barely eat anything and the vegetarian meals were stone cold most of time. It was hard to eat at Qatar airport because not only is the food terrible (Burger King and bad Asian food) but outrageously expensive. Our media system did not work for one leg. ** way to many ads on your media system. Every time you watch a new TV episode, you have to sit through 5-6 ads for stuff that is not interesting and the same each time. ** plane info on media system keeps reverting to Arabic even when English is indicated as preferred la gauge. We had to place our iPads in checked luggage for flights from harare to USA as we went through Qatar. *** I asked for quiet seats and was given seats near kitchen and toilet even though I booked in hours in advance. One leg had my ten year old daughter and I in different rows even though I checked in 4-5 hours in advance Of flight . ** staff moved my hand luggage without my permission and without informing me - it was stressful trying to find it."
Pros: "Excellent experience overall, the food was decent, the seats were comfortable and had enough space for me at 6ft tall, the staff were very friendly and helpful, entertainment selection was good with plenty of new movies out. I had no problems with my layover. The baggage allowance was great as I had extra luggage from my trip. I'm very happy with their customer service, the day before my first flight I received a phone call from Qatar's customer service saying that due to delays I wouldn't be able to make my connecting flight to Edinburgh so they would like to book me on another flight instead of me having to wait 24 hours in Doha. I was thoroughly impressed with this service."
Cons: "I did not have wifi available from Doha-Johannesburg"
Pros: "Crew attention and care"
Cons: "Food: at best a B+ Entertaining: movie variety is poor. Seat: even in business class the seat doesn't recline completely... not very comfortable as compared to other airlines"
Pros: "Great crews, excellent airplanes, wonderful in transit experince."
Cons: "In flight coach meals were average."
Pros: "On time departure, friendly crew. Comfortable seats for economy class, plenty of entertainment options. A pleasant experience"
Cons: "The food was okay. The hot wrap/calzone served first was not very tasteful. The breakfast/brunch was better. Not much to dislike overall."
Pros: "Again on time and effortless boarding made the overall experience a good one."
Cons: "Our suitcase was damaged...still in the process of trying to get it fixed. Hopefully it will be done soon. I will then update this report. Could maybe clean the toilets as it did become a bit messy."
Pros: "Excellent service everyone was generous"
Pros: "Cabin cleanliness including restrooms, excellent food selections comfortable seats including head support and friendly professional attendants."
Pros: "The service from the crew was amazing"
Cons: "The food was not bad compared to some air lines"
Poor food quality and quantity . Old flights less comfort. Boarding flights in Dubai and India are very poorly unorganized. Veg meals are limited in flight
Pros: "Some of the crew were friendly, certainly not all of them."
Cons: "Seats were uncomfortable, food was subpar. Paid extra for a “twin” seat and after this experience I think passengers should be paid extra to sit here."
Pros: "Friendly crew"
Cons: "It was okay"
Pros: "Yes comfortable flight"
Cons: "Toilets to be checked for cleanliness more frequently."
Pros: "The crew were attentive and friendly."
Cons: "Keep employees have to give excellent service & smiles to passengers"
Pros: "nice comfortable flight"
Cons: "depaert on time"
Pros: "Boarding and Crew are excellent. That's why i prefer to fly with Emirates. Toilets are clean"
Cons: "On this flight, the Gluten Free snack wasn't good. Only one meal was served. For a 10 hour flight, there should be two meals. A snack was served towards the end of the flight. The GF snack was not good! it was two rice cakes with chicken inside. I felt as if they ran out of GF bread!"
Cons: "Flight lest 2 hours late. Didn’t have my choice of meal. Cabin crew very inattentive. Worst flight ever with Emirates in business class"
Pros: "Smooth flight"
Cons: "I wished I was in business class..."
Pros: "Great service and attitudes by staff."
Pros: "Direct flight"
Cons: "South African airlines allowed me to reserve a seat. But Emirates didn't have it in the system when I checked in."
Cons: "Because my husband and I couldn't complete the online check in, we ended up sitting on different ends of the plane."
Pros: "I love everything about Emirates."
Pros: "The entertainment selection."
Cons: "The watermelon in the salad was almost spoiled."
Pros: "Nice flight sttendents"
Cons: "Seats too small"
Pros: "Efficient and good actually good for airline food"
Cons: "Electronic equipment a bit out dated and below standard"
Pros: "great flight service with accommodating staff. in flight entertainment had awesome variety."
Pros: "very good as expected"
Pros: "Good leg room"
Cons: "For an 8 hour flight - we were given a sandwich and breakfast. Expected to be served dinner and breakfast given the time."
Pros: "Crew was friendly, food was good and entertainment great. Space between front row seats in economy class was good."
Cons: "all good."
Pros: "The flight from Johannesburg to Dubai on an Airbus A380 was the best , the return was on the 777ER it's a bit older avoid it if you can, I prefer the a380 it's roomy, more comfortable and modern, the food was good, the cabin crew very helpful and friendly and both flights were on time. I'll be flying only Emirates from now on"
Cons: "Just the coffee was terrible lol,"
Cons: "seats wouldn't recline, they say it is a mechanical, I had to sit uncomfortably for 16 hrs"
Pros: "Internet in boeing 777"
Cons: "Internet in airbus 380"
Pros: "Friendly crew members. Wonderful service. Great entertainment. Excellent service all round."
Pros: "E v e r y t h i n g ..... I understand now why they are the number ONE airlines in service. We travel enough to see the BIG difference. Thumbs up. Please don't change !!!!"
Pros: "There was pretty much nothing I didn't like. Everything was great, including the Business Class Lounge in Dubai. The service was great, the staff was very pleasant, the comfort of the seats was unmatched."
Cons: "I remarked that the entertainment was OK, only because I have seen most of the movies and tv shows that were available, the response time for the buttons between the remote and the view screen was sometimes slow, and of course, the WiFi, I'm sure, will be improved with time."
Pros: "The comfort of the flight was unbeatable. The crew was great. The 13 he flight didn't feel that long."
Cons: "When boarding my kids and I were separated. This is not recommended at all. I don't know why you can't keep families together."
Pros: "Entertainment & food options, onboard service, seat width & leg room (I'm just under 6 foot)"
Pros: "They still catch my attention, and while traveling with them I continue to enjoy this airline."
Cons: "As per my Oslo - Dubai review (read there for more details), they cancelled my flight, put me on a flight a day later, and then left me with the bill and the inconvenience. This was the connector out of Dubai and back to Johannesburg. I've flown with them many times and I've picked up one or two small cut backs they've made like no hot towel when you get onboard, only before your arrival, and the meal seems a little more slimmed down (but still pretty tasty), They used have one or two extras which they've now taken away. Not sure why?"
Cons: "Rude and racist cabin crew!"
Pros: "Girls were very helpful and there was one Italian jental man was very kind and co-operative. However sits were very uncomfortable. Food was ok. There were very little healthy choices. overall it was good."
Pros: "The crew member was excellent,she went all out to make my journey easy and comfortable.I have sent an email to her superior,please use her as an example.if all attendants can serve and see to passengers like her will be beneficial for emirates"
Pros: "My complete stars goes to the crew members. The best in the airline service. Next is the food, amazingly good."
Cons: "Didn't expect the tv systems to be so bad. I couldn't watch even one show. The enertainment system hanged and was stuck during the whole journey. The seats were dirty and wasn't kept clean"
Pros: "Friendly staff awesome planes wonderful experince"
Cons: "Service was a bit slow. Drinks and food took quite sometime to arrive."
Pros: "It was a smooth flight"
Cons: "It was ok"
Pros: "The food was delicious, and I received the special meal I had requested with no problem. Again, great selection of TV shows and movies."
Cons: "The crew seemed a bit put off, just not very friendly. Maybe something had happened that put them all in a bad mood I'm not sure. Despite this they did help people without complaint, but you could tell they didn't want to be there. Again on this flight the TVs were an old model that was difficult to use, you had to push really hard and finagle your finger to get it to read what you were pressing."
Pros: "Granted I was tired after being in transit for 24 hours, but this final of 4 long-haul flights was a real bummer compared to the other flights. Boeing 777 packed to 100% capacity."
Cons: "Really cramped and squished compared to other flights. Toilets at DXB were filthy (I searched around for the cleanest, which was still disgusting), with the cleaning attendant standing around in the restroom doing nothing. Duty Free shops really expensive compared to European airports. Meal on board (breakfast) was really terrible (and that taking into account that airline breakfast is always bad), really the worst I've ever had on a plane, even the Croissant was chewy and very dry. Emirates has become a massive sausage machine people-mover. It has loss its finesse and exceptional service."
Pros: "Large room between seats in economy such that I could sit comfortably with my rather long legs"
Pros: "The staff were wonderful and efficient. The toilets were clean and the food was much better than my first flight with emirates although the portions were small on the main meal with only four spinach ravioli offered in a tomato sauce."
Cons: "Passengers do not fit on to their seats and overflow into the space you are occupying which is so tiny as it is. There is not enough room to even reach down to pick something up if you drop it. Overhead lockers are full. I think planes either need to be redesigned with sleeping compartments (such as the second class compartments the trains have) for overnight flights or seats need to be slightly larger to make up for the fact most people are larger today."
Pros: "Pretty clean"
Cons: "The food wasn't really good. They didn't have plain hot water as my daughter was sick with throat pain. Same old and boring"
Cons: "THe Hostess was not attentive and had to ask for things a few times. No goody basket was given although some pax did get it."
Cons: "Us passengers are obviously an inconvenience to the crew"
Cons: "Short trip no issues at all"
Pros: "Everything was very good"
Pros: "The crew The food The entertainment The comfortable seats"
Cons: "The airport in Dubai is a little too cold and open to catch a snooze on the floor or at a corner."
Cons: "Old plane. Uncomfortable seats"
Pros: "Good timing (daytime flight). Punctual."
Pros: "On time. Very efficient staff. More of this please!"
Cons: "Not a lot!"
Pros: "Short flight, but they fed us great food, great service, even good wine."
Pros: "Everything, I was upgraded to the upper cabin, crews are wonderfully friendly and warm."
Cons: "First aid kit, in case of sudden nose bleed caused by dry air. Other than that, perfect!"
Cons: "More entertainment options"
Pros: "Friendly crew and good service"
Cons: "Outdated seat and plane. No privacy in business class. Seat and biz class layout not competitive (2-2-2)"
Pros: "Everything was fine, a bit late taking off but the time was made up"
Cons: "Leg room was poor. No entertainment"
Pros: "Fast boarding"
Cons: "Food isn’t tasty at all"
Pros: "The flight is short, it was on time, boarding process was swift."
Cons: "There was one flight attendant with attitude problems but if you ignore her, she would stop it. No big issue."
Pros: "movie selection was good"
Cons: "air was stale, food was just okay"
Cons: "We left about a half hour late, but made up some of the time in the air."
Pros: "The onboard crew was very nice and attentive."
Cons: "Qantas should have updated the passengers during the very long delay. A 4 1/2 hour delay warrants a little better treatment of there passengers but they left us in the dark as to what was going on. Even if there’s no new information, they should say so."
Pros: "It's a pleasant experience"
Pros: "Excellent in-flight service"
Pros: "The business class attention, and the quietness of an A380"
Cons: "Old style ‘ pod’ business seats.They are hard to sit , and not private like newer versions Silly extendable pop up tv screens with poor resolution"
Pros: "The plane was newish and had some more modern conveniences. Foot rest, phone spot with USB plug. New light/shade window shades. Newer style tough screen TV."
Cons: "My only fault was that the food was not terribly good. Pasta was gluey."
Pros: "Not much"
Cons: "Terrible meals. Ran out if nany items. Only one refreshment s tree and in the back of the plane."
Pros: "Vegetarian food was good!"
Cons: "Seats too cramped and very difficult to get in and out of when the seats in front recline.” Dreadful mid flight snack."
Pros: "Kind, kept us fed."
Pros: "Gracious flight attendants. Gluten free meals were good too."
Cons: "Only wish they had WiFi on the plane."
Pros: "Great staff and entertainment."
Cons: "Boarding took forever. Flight was almost 1 hr behind."
Pros: "Outstanding service and a nice mid day snack."
Cons: "Ride a bit bumpy due to rain and cloud cover descending into Brisbane."
Pros: "Food on Qantas is better than domestic U.S. carriers and it's nice to still experience good service."
Cons: "It is frustrating that most airlines never leave on time anymore. They should be required to pay each passenger $50 for every 15 minutes they are late. It's also terrible that seats have become so cramped. My biggest fear is to drop something at my feet because then I can never reach it. Sigh."
Pros: "The crew was very helpful and friendly. The food was plentiful and mostly delicious. Every attempt was made to make the trip as comfortable as possible."
Cons: "The economy Seating area is very small for such a long trip."
Pros: "Crew were pleasant and engaging"
Cons: "Boarding was slow"
Pros: "The crew take time to talk to you, and everyone of them has a smile. The in flight meals were great, not typical airline TV dinners. They were good meals. The entertainment selection is outstanding, especially for a 14-hour flight. power outlets work, and they even have snacks in the galley area like Lufthansa so if you need a soft drink, coffee or candy...it is there all during the flight. A long flight could not be made easier"
Pros: "the size of the aircraft and leg room in coach."
Cons: "I had ordered a special meal which was never delivered. I also don't like the weight restriction for carryon luggage. I got from the US to Australia without my luggage weighted and carried it on, but on my return to the US was told I had to check it. DO NOT like checking luggage."
Cons: "Flight being delayed so I missed a meeting"
Pros: "toddler seat. Staff took care of my family and went out of their way to find us and got us situated."
Cons: "food selection"
Pros: "Food was good and service was excellent."
Pros: "The Qantas staff in both LAX and MEL were polite, helpful, and professional. No problems checking in, online or at the airport. Flights were punctual and aside from major delays, went as planned. The kindness and responsiveness of the crew made the flight more bearable. What can I say? Everything went very smoothly. To me, a sign of competent management and good work ethic among Qantas employees. Very impressed. Good job Aussies!"
Cons: "Terrible procedures in Sidney and Los-Angeles with uncertainty, broken schedule , chaos and wasting passengers' time."
Cons: "I was right by the toilets"
Pros: "lovely stewards and stewardesses, most needed warm soft blankets"
Cons: "vegan food was awful and poor nutrition, cold, huge plane with light panels so high up in the ceiling that when and if you turned them on to read, it was bothersome and intrusive to others, poor choices of movies, few currents ones, seats, though leather, had been used too many times before me and were not comfortable, had to put my seat up so person behind me could eat aisles so small I could not walk and stretch if carts would being used, aisle handles don't raise so when my companions had to go to the bathroom, I had to ask the person in front of me to raise their seat!!?? Insufficient leg room better trip on my return mostly because of the plane, it was smaller and better seats..it was a 380"
Pros: "There was clear communication at the Gate Lounge as to why the plane was delayed, what was being done about it, and what to expect. The crew also tried quite hard to be helpful whilst on board the flight."
Cons: "The cabin seemed tired overall, not very comfortable and lacking in newer amenities such as USB outlet, charger, wifi. The food was terrible - barely edible I would say. I was not offered an alcoholic drink throughout the flight and when I requested a wine, it never arrived. The trolleys seemed to be piled high with rubbish."
Pros: "The in-flight entertainment was packed full of recent big movies. I was travelling with my partner on separate tickets due to us having different final destinations. The Qantas staff was able to re-arrange our seats together for the long flight over the Pacific. We also got to celebrate New Year's twice, since we crossed the International Dateline."
Cons: "I was not a fan of the A380 prior to my flight, and was even less of a fan after. The boarding in Melbourne was chaotic- for some unexplained reason, Qantas felt the need to quarantine the seating area around the gate. This led to a minor stampede as all 5,000 passengers thought the flight was boarding. The Qantas staff at Melbourne, from the check-in desks, to the boarding crew were all apparently over-whelmed. It wasn't any better upon arrival at LAX- the baggage area was chaos as our arrival apparently caught the LAX baggage handlers by surprise. I had a four-hour layover in LAX, yet still managed to miss my connecting flight after an excessive delay getting our checked bags, the line through customs, and rechecking in through the TSA - and that was WITH an expedited screening pass."
Pros: "The service on flight was excellent. Attendants were very helpful and professional. I was pleasantly surprised with the food, especially for an international flight. They were also very helpful with seating when it came to putting me and my partner next to each other and in seats with extra legroom (we did pay for it so I guess it was expected)"
Cons: "Customer service over the phone was HORRIBLE! I waited almost 2 hours on the phone and got NOTHING accomplished! Purchased my seats online, then got a notification saying it didn't go through. Called to fix the issue, but the man on the phone put me on hold for almost an hour! Only to accidentally put my partner and I in different rows. When I complained at the lack of professionalism from him over the phone, he offered some sort of compensation. When I agreed, he transferred me to his supervisor who said they do not compensate in any form! So why offer it then?! I then called the reservation department like I was told to, and they said they would look into the issue and call me back. This was about a month or two before my flight, and even though it's been a week after my flight, I have yet to get that call I was promised (nor the compensation). WORST PHONE CUSTOMER SERVICE I HAVE EVER RECEIVED! As for the flight, my only complaints are the messy boarding process and the uncomfortable seats in economy. Although you can't really expect more from old planes such as these."
Pros: "registration was easy and well organized. Kosher food was perfect and served timely. Crew was polite and helping immediately. Everything was comfortable, except the quality of earphones ."
Pros: "The crew was outstanding to help with a defect entertainment centre. They really went out of their way to keep us happy and to solve the problem. Thanks a lot."
Cons: "The food was terrible. By the time the meal cart came to ou row, all the got meals was out and we have no choice and was served with the cold ham salad that looks like left overs, both my son and I lost our appetite looking at it. The crew didn't apologize and gave the impression that we either take it or too bad. Won't be recommending this airline."
Pros: "Luckily the flight was only 3 hours"
Cons: "Most uncomfortable seat (smallest, least leg room would not recline, no padding) that I can remember. Baby not just crying but screening in the seat behind me and crew did nothing."
Cons: "Poor boarding procedure in Melbourne. Delay badly handled, missed important connection. Business class inflight entertainment dos not work!"
Pros: "Boarding on time. Crew attentive."
Cons: "Needs better, current movies"
Cons: "The entertainment screen stopped working twice and I had to ask the crew to fix it for me twice. They were helpful and fixed it, but it was a bit of a hassle."
Pros: "Great check in, comfy plane, with arm rests that go fully up, even when the plane is taking off and landing."
Cons: "The lamb meatballs with couscous was the worst tasting thing I've ever eaten on a plane ever."
Pros: "check in, boarding, and baggage claim was relatively quick"
Cons: "online check in did not work at 9pm before the flight- i was unable to select a seat woman at the check in counter was not friendly. i also asked if it was possible to have a window seat and she said " i dont think there are any available" *prints boarding pass* rather than "let me check" *checks seats* food options were limited- in past experiences with qantas i wouldve assumed meal was chicken or beef and a vegetarian option. this flight was fish pork or beef. fish and pork are polarizing proteins for many people. fish is also malodorous."
Cons: "Movie choices are not as many as Qatar or Emirates business class."
Pros: "The food was absolutely incredible for such a short and domestic flight. The in-flight entertainment app was also amazing."