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Top airlines flying Milan Malpensa to Durban King Shaka Intl

Scores according to KAYAK customer reviews

8,3
Emirates
Overall score based on 15 475 reviews
8,3
Boarding
8,2
Comfort
8,4
Crew
8,5
Entertainment
8,0
Food
Airline reviews

Pros: "Inflight entertainment was superb, catering in main cabin was also excellent. The crew was friendly and professional."
Cons: "Main cabin seats were definitely better than other airlines, but still not the most comfortable for 8+ hours."

Cons: "Gate change confusion unnecessary"

Pros: "Crew was very good and helped whenever it was needed"

Cons: "It was cold and the blankets got collected 45 minutes before arriving. Well, we had to wait 30 more minutes to get to a gate and I was freezing!"

Pros: "Crew was great"
Cons: "Not enough room for baggage"

Pros: "I like the food, history, and the people contributing to make this country so beautiful."
Cons: "I wasn’t be able to experience everything in one trip so I have to go back again to fully live the history there."

Pros: "Comfortable seats. Fast boarding and unboarding."
Cons: "Crew weren’t very nice. Was hard to get anything to drink! After lunch waited for an hour for crew to collect trays!!!! Soda finished after first half of the flight. Crew collected headphones and blankets 45 minutes before landing!!!"

Pros: "Easy check in and comfortable flight. The crew are very helpful."
Cons: "Boarding"

Cons: "Very good"

Cons: "Everything was excellent"

Cons: "The seat was broken and wouldn't recline. Very uncomfortable 8+ hours"

Pros: "Aircraft was fantastic, great cabin crew helpful, toilets bigger than usual, seat space good. Thanks Emirates"
Cons: "I think Emirates should consider serving the cocktails/pre-meal drinks before the meal - after all, Gin and Tonic or Martinis just don't work during after meals. But this is minor gripe, the airline is great."

Pros: "Loved the service. My flight was from NYC to Milan."
Cons: "There was not one thing."

Pros: "Great service, good meal and outstanding entertainment channels"
Cons: "No critical comments to be offered"

Pros: "On time, entertainment good crew"
Cons: "Food was bland"

Pros: "Loved every moment!"
Cons: "Nothing!"

Pros: "Everything except boarding and internet"
Cons: "Boarding was chaotic they need to have better communications... it was a free for all! I did not at all like the way they make you think you are getting free wifi but in reality it's a hoax!"

Cons: "Movie selection terrible."

Cons: "I've never flown Emirates and boarding section of the trip was very confusing. There was no audible instructions and they used flip-boards to indicate which group should be boarding. It was very difficult to see the flip-boards since the attendants holding them up were around 5'2". All was well once i got on the plane."

Pros: "Flawless flight, great service, comfortable seats."

Pros: "The delay was too long and disorganized."

Pros: "Spacious plane. Comfort in Economy Class wascwonderful. Crew'a attention to the passengers wascexcellent."

Pros: "customer service of crew was good."
Cons: "there were many who were selected for extra screening (code SSS) this process added a great amount of confusion (without any communication) we were screened and put in an isolation area where we were not allowed to leave or use a bathroom. We were there for over one hour. at one point, we were moving into a long tube like structure where we stayed for at least 30 minutes while others were boarding from an different ramp. the communication was non existent and we were made to feel like prisoners. actually, we were prisoners."

Pros: "Booked the wrong flight and had no trouble in switching flights to the correct one. In flight experience was far above average and the comfort level was the best of any flight I have been on."

Pros: "Spacious, great entertainment selection, crew is very attentive"
Cons: "Not all seats can lean back"

Pros: "For starters, the seats were decently comfortable. They were wide, and offered generous legroom. The food was good: an unbelievable improvement from the previous flight (I recommend the chicken). The ICE system was impeccable. It had a wide selection of movies, TV shows, and games as well as access to the news. However, the flight's greatest perk my have been the compassionate crew. They were very helpful and friendly. They offered many accommodations, like a pizza and photo, all for free. Overall, the flight went very well."
Cons: "Although I enjoyed the flight, the only bad part was the boarding process. To start off, the departure in Milan was delayed for about 45 minutes. Also, when boarding finally began, the line was extremely long and moved very slowly. That was the only event that marred the flight to JFK."

Pros: "Enough leg room, wide seads"
Cons: "Food was terrible."

Pros: "Stuff and everything else was just magnificent. If you have opportunity don't miss this company"
Cons: "Nothing. Everything was just perfect. Specially stuff"

Pros: "Movie selection was good."
Cons: "Not at all accommodating of dietary restrictions. It was a very long flight to not have any options for food, and crew acted very put out when we asked if there were any other options. Checked our carry on luggage for being "too heavy" in spite of the fact that it was the exact same luggage we carried on for the flight out which meets all necessary size restrictions. Boarding was very disorganized, no announcements were being made, flight attendants were simply holding up signs at chest level which were completely blocked by the crowd."

Pros: "The seats were quite spacious and comfortable. The crew was very friendly and helpful. They actually seemed genuinely happy to be of assistance (a rarity, especially on 9 hour flights!)."
Cons: "Boarding was a fair disaster. No structure or communication about lines. Unclear who was boarding and when. Like a slow-moving stampede. The food was actually very yummy. I just prefer fresh food to be included. Like fruit. Didn't use any entertainment."

Pros: "Emirates still remains one of the leaders in hte business"
Cons: "The crew was unwilling to do their job. I sat in the window seat and the crew member assigned to us wasn't even willing to pass me drinks or food leaving the task to the people sitting next to me or to me overly stretching to get to the tray. She never smiled, talked nor look at us. Not really a kind service I would say. Never had such a odd experience, usually people doing that job have much more attention to these type of details"

Pros: "Impecable! Not too many announcements! Absolutely gorgeous plane, great crew, good bathrooms, comfy seats, more room, the plane is so huge you don't feel a take off or landing. Easy pleasant check in process. Thank you!"
Cons: "The food, well I rarely eat on a plane, but some times its a bit better than the others. Vegan options could be good option as i don usually trust meat or fish on a plane! The touch screen doesn't feel the "touch" lots of times"

Pros: "This aircraft was top of the line. Nice size seats, wide aisle, clean bathrooms, great staff, and superior food!"

Pros: "Great space in economy! Great entertainment selection! Great food!"
Cons: "I couldn't hook up my personal earbuds"

Pros: "Seat comfort Free booze"
Cons: "The fat guy farting in front of me"

Pros: "good food, empty seats for snoozing and very helpful flight crew."

Pros: "The crew were friendly."
Cons: "wifi wasn't good - I couldn't connect. Wine choice wasn't good (white). Would have preferred a sav blanc"

Pros: "Compared to other airlines, especially trips to and from Europe, this one was great! I will try to fly Emirates every time! I especially appreciated the variety and abundance of choices for entertainment. Eight hours just flew."
Cons: "As far as a reasonably priced economy flight, I can't think of a think. Of course, I'd always like a bigger seat but even those were better than most."

Pros: "Nothing."
Cons: "In my flight from Milan (MXP) to New York (JFK), I had a seat on 63C (aisle seat). A woman seating on my sided asked me to change my seat with her son who was on 74F (middle seat). I said no, because it would be a seat several rows back an in the middle. I had paid more to have the aisle seat, so it did not make any sense to change to a middle seat. However, some minutes later, an Emirates employee asked me again if I could change the seats. He created such an awkward situation, that it was impossible to do not change to the other seat. I tried to argument that he was giving me no other option, but to accept the change. In summary, I had a good seat due to the higher fee that I had paid, but I was transferred to the back in a middle seat. I thought Emirates was a serious company. As I told their employee, I do not plain to fly with them anymore."

Pros: "I would like to say this is the most horrific experience I have ever had traveling and using Kayak. I was late by 10 mins getting to the ticket counter and Emirates gave my seat away. I then proceeded to attempt to rebook and the Emirates agent advised they are sold out for the next 3 days and have no flight alternatives to offer. I contact flight network and the person I spoke proceeds to tell me the same thing and there is nothing they can do for me. Basically that I would need to purchase a whole new ticket on another airline as Emirates doesn't have availability. Which I did. Now I'm looking online and Flight Network has my exact flight on Emirates available at same price I paid for my ticket. But now my new ticket purchased to get home is non-refundable. I'm out over 1000 dollars because of bad info. This has been a horrific experience and after being loyal to Kayak for years.... I will never use the site again."

Pros: "Very good airline with professional stafff and much better comfort than most other airlines"
Cons: "The food was pretty bad. I didn't even eat on the return flight."

Cons: "Before the flight landed and before an announcement was made to bring seats upright, I was repeatedly poked by a crew member to wake up. This was not necessary since we were not close to landing. Very rude and uncomfortable."

Pros: "Entertaimnment"
Cons: "Carry on weight retractions and scattered boarding"

Pros: "Boarding went smooth. Amazingly courteous staff. Great attention all during the flight. Great entertainment options with all kinds of information availability."
Cons: "Customs forms into NY were unnecessary. Everything else that I can think of was out of Emirate's control."

Pros: "Great cabin crew"
Cons: "Ground process and lounges were not different from Business Ckass"

Pros: "Easy booking, seat availability, massive music library."
Cons: "Price,"

Pros: "The attendants were great at keeping the cabin clean and were very goo with the kids. Loads of activities and unexpected surprises that really pleased my kids."
Cons: "More regular offerings of drinks."

Pros: "Service was great, choices for each meal were plentiful, flight was smooth..pilot alerted you when slight turbulence would occur"
Cons: "Wish the first class pods weren't only for first class"

Pros: "Emirates has a great reputation, and now I've experienced first hand why that is! Great (complimentary!) food and beverages, clean comfortable seats, generous luggage policies, and impressive customer service. The crew on our flight represented 19 different countries and spoke a total of 19 different different languages. The woman ahead of me was very unpleasant about her screen not working, and every attendant she spoke to was infinitely polite and pleasant. They tried to reset her screen, and eventually found an empty seat and moved her to first class!"
Cons: "Only that I can't take an Emirates airbus for all of my flights! I was detained for awhile during boarding because I was chosen to have my carry-on bag checked, and it took awhile because I had filled a water bottle after passing through security and it took some discussion before being approved (my husband didn't know where I was and had already boarded and was worried)."

"We went Economy, all 4 of us and the flight was pleasant and the crew was attentive. Its an older airplane, but well updated and the crew was super attentive."

Pros: "Quick boarding, arrived 30 min early, fast exit and quick bag retrieval"

Pros: "Crew was amazing."
Cons: "First leg of our trip on British air on a smaller plane with lots of comfort and room. Our 2nd and long leg was on a larger and newer plane. Leg room and room for the tray table was so tight and uncomfortable for a long Flight. Paid extra for end seating and using British air for transfers through Heathrow as an American Air partner. Will try to avoid the extra cost in the future."

Cons: "Leg room is laughable and charging $65 to check a bag is ridiculous."

Cons: "Best flight and touch down ever."

Pros: "Crew was great. Seats and leg room better than other airlines."

Cons: "They took too long for check in. The crew was confused"

Pros: "Crew was great, plenty of food."
Cons: "The announcements ran a bit long toward the end of the flight. Quite a bit long"

Pros: "Crew was good. Cramped seating as usual."
Cons: "Extra seat leg and knee room like 4 more inches would make all the difference in the world."

Pros: "The crew was great, however the other passengers made the flight back unbearable. Everything from bad body odour to a child kicking my seat."
Cons: "I didn’t realize I had to preselect food options prior to. There wasn’t a veggie option when they got to me. The crew was super apologetic even though it was my fault."

Pros: "I enjoyed my flight very much. It was excellent . the crew was especially pleasant and excellent"

Cons: "No individual TV on such a long flight"

Pros: "Meal service"
Cons: "Security at Heathrow. Check-in at b.s. was very v3ry slow. Charged us for coffee and tea flight from map to heathrow"

Pros: "Check in was a breeze, and the food was good!"
Cons: "Our flight was delayed d/t engine trouble, & we missed our re-booked connecting flights twice & finally our third flight was only available to a different city than originally planned.. (Newark, NJ instead of JFK) In compensation, we were offered a coffee voucher but had to dead run to catch the next flight. No time for coffee."

Cons: "No free juice and water. Everything is for purchase. No seatback entertainment. No internet."

Pros: "Quick flight"
Cons: "Boarding ticketing had rude personnel"

Cons: "In flight service needs to be improved"

Pros: "Flight was on time. Snacks and beverages available all time."
Cons: "Flight was operated by American Airlines. Aircraft was insanely old, with no personal entertainment system, but only a few overhead monitors for all passengers, which played OLD movies. That is unbelievable and unacceptable in 2018. Seats pitch was pretty small and I even had to fly on a broken seat that would not recline, for a 11 hours flight. The most uncomfortable flight I have ever flew. If that wasn't enough to make the experience the worst possible, flight attendance was rude! I strongly suggest to avoid American Airlines at all cost."

Cons: "We were late..had issues with carry-on unnecessarily... They didn't even serve water"

Cons: "Seats not the comfortable. Small space. Took off late and crew made it seem that rebooking our connecting flight would be a piece of cake when in reality we had to wait in line for four hours before even getting to speak to someone about it."

Pros: "No one could help. Finnair wouldn’t issue a refund. British Airways were not helpful."
Cons: "Everything"

Pros: "Flight was not to crowded"
Cons: "Seat are smaller than usual"

Pros: "Nice comfortable ride from Heathrow to JFK , crew was terrific tending to all passengers , on time and get the service coming throughout the flight"
Cons: "Everything was good , no complaints."

Pros: "Flight was on time. This allowed us to make our connection."
Cons: "Tickets & bags checking clerk was rude; not very helpful."

Pros: "I have no complaints about the flight. It was a full flight but we tooked off in time and food/ drinks service was prompt. Unfortunately I left my phone on the flight and I have not got it back yet, a full week later."

Pros: "Crew; very personable, answered questions, connection info."
Cons: "it was chilly and and no in-seat screens."

Pros: "I got a very good price on this flight attendants were very nice transfer between concourses was much faster than the BA flight magazine lead me to expect"
Cons: "the entertainment screen was fuzzy - visual images unclear on video audio selections were good though length of concourse was ridiculous and lining up for boarding was chaotic"

Pros: "the Entertainment system"

Pros: "Timelines, crew attitude and onboard entertainment"
Cons: "Seats are crammed. Too restrictive about carry on luggage. Asked us to check in as the bag was 1 cm taller than their measuring box. Significant delay in bags coming to conveyer belt."

Pros: "For an hour and a half flight all went smooth."
Cons: "You can even offer your passengers a cup of water? We arrived three (3) hours before departing. Check in was so slow, and disorganized. We know it's a short flight but after a (2) two hour of check in, those Italians don't break a sweat so. offer just a cup of water!"

Pros: "Basically nothing about this flight was good."
Cons: "We arrived almost 3 hours early for our flight, and STILL ended up running to our gate to make it because we waited over an hour and a half in the bag drop line. There were only about 10 people in front of us in this line, but the guy working the counter had no urgency and would frequently stop to make jokes and chat with his coworkers beside him. There was another woman in tears because she was about to miss her flight. Then, once we waited in another insanely long, slow line to board, our flight was delayed over an hour with us sitting on the plane, which caused about half the plane to miss their connecting flights (including us) in London. This then caused us to miss our final connection in the states, which happened to be a standby flight. When trying to rebook a flight to the states from London, we explained how difficult it would be to get another flight out of our original airport in the states since it was now the weekend. The customer service rep informed us that as long as British Airways 'fulfilled their contract' to get us back to the one destination, it wasn't their issue how we got another flight back home."

Pros: "I like the way they treat people. Each crew member was friendly and worked very hard to please everyone"
Cons: "I have no negative comments."

Cons: "Told there was meal and then asked to pay for it - show be clear when booking!"

Pros: "nothing really"
Cons: "Do not serve food or drinks without charging. Have to even buy water (bottled). The crew is not polite or friendly. I flew BA almost 20 years ago and swore I will never fly them again. I broke that promise as I booked a flight in Virgin Atlantic which had connections on BA. 20 years later the service still sucks and has gotten worst. No more BA for me ever."

Pros: "Not much."
Cons: "The BA ticket counter did not open early enough with enough staff to get all passengers checked in time. As such, the plane was delayed and we missed our connecting flight."

Pros: "Nothing"
Cons: "Rude employees, flight attendant actually kicked my partners leg on purpose. No beverage provided at all."

Pros: "The flight was on time and the tripulantes were nice and helpful."

Pros: "Crew and ground personnel extremely polite and helpful. Good entertainment selection. And there's room for everybody's carry-on! Comfortable airplane even on coach, besides the 2 sore points on the "don't like" pane."
Cons: "Airbus A380, so boarding and de-boarding took some time. Aircraft interiors are made per airline requirements, not simply by aircraft manufacturer. On an airplane that will always be use on long haul routes I won't expect the usual non-really-reclinable last row of seats. Moreover, the armrest does not disappear between seats when moved upwards, it goes up only 45 degrees. Quite a nuisance traveling with your s.o. or children if you want to lean on each other."

Cons: "I originally purchased a round trip ticket thru Kayak to be in Italy from 3/31 thru 4/12. I arrived 3/31 and a few hours later received messages that my son had passed away from a heart attack. My wife had been in Italy for a week at this point at a conference. We had to purchase tickets on very short notice to get home. I was charged over $2700 per ticket, nothing credited for the tickets we already had to return to the US on 4/2. So not only were we deeply upset at the loss of my son, we were pillaged by the airline with for very expensive tickets to sit in the last row of the jet. I certainly will remember this regarding future flights on British or American Airlines"

Pros: "Nothing notable"
Cons: "Nothing is complementary"

Pros: "Good seating & service"

Pros: "Got lucky and flew in a 777-300ER, very good flight experience overall."
Cons: "Perhaps a savory snack towards the arrival would have been better."

Cons: "Individual tv screens would be a plus."

Pros: "I used to think that British Airways was one of the classier emails. Unfortunately, they have become thoroughly mediocre. The meal was one of the very worst I've ever had on an airplane, entertainment system antiquated, no email, poor ventilation with no individual air outlet. Heathrow is an airport to be avoided if at all possible."

Cons: "Check in with bags was too slow with only one agent available and there were 30-40 people in line!."

Pros: "Bar option for self service. Large bathrooms. Yes attitude of crew."
Cons: "Waking me up when I am clearly asleep to ask if I want food or drink 3 times. I think passengers should not be disturbed. Forgetting to offer me duty free shopping later in flight when I clearly said yes I would like to shop and then when I remembered it was too late."

Pros: "A nice flight, a very professional crew. Overall, a very good comfortable experience"
Cons: "Would prefer something more nutritious, less fattening"

Pros: "the food was good"
Cons: "the seats in economy were a little cramped."

Pros: "Friendly, helpful crew."

Pros: "No problems"
Cons: "Sleep was interrupted to be offered food."

Read more about Emirates
COVID-19 information

Safety measures for airlines flying from Milan Malpensa Airport to Durban

Airlines flying from Milan Malpensa Airport to Durban have enacted additional safety measures and adjusted policies to better accommodate travellers. Policies vary by airline.

Heightened sanitation

Daily cleaning, installation of cabin HEPA filters on flights from Milan Malpensa Airport to Durban

Mandatory masks

Masks required on board, masks provided on flights from Milan Malpensa Airport to Durban

Social distancing seating

Middle seats unavailable to book on flights from Milan Malpensa Airport to Durban

Pre-flight testing

Testing for antibodies, testing for symptoms for flights from Milan Malpensa Airport to Durban

Book cheap flights from Milan Malpensa Airport to Durban

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