If there is any possibility to avoid the delay in boarding, that would be great
This flight was cancelled
Pros: "Great crew! Excellent business class suite"
Pros: "The crew was amazing. Food was great. Clean bathrooms. Great entertainment."
Cons: "We had our passports and boarding passes checked five times in the course of 2 minutes by five different people one after the next. My cabin luggage was searched right before boarding. I appreciate the need for security, but that was excessive and unnecessary. In the peak of the Corona virus craze, the security made all passengers take off shoes and walk without any protection. This is not Qatar Airways doing - New York JFK security B S, but I am sure airways companies have some say to change it."
Cons: "They do not understand the word priority at Doha airport. Business class passengers boarded last."
Cons: "We were told to board, but then kept in another area close on 1 hour before we could get on the plane and this area had no bathroom facilities. The spread of seating on the plane made no sense with many open seats but also many squashed rows of people. The crew was visibly tired and irritated, they also ran out of a few catering items. It seemed as if last minute, a few different flights were combined into this one which lowered the quality."
Pros: "Food and leg room"
Cons: "All was fine"
Cons: "Extraordinarily care taken On board. Very impressed with Qutar Airways. Excellent"
Cons: "The vegetarian option for breakfast was a stale waffle with apple compote. Inedible."
Pros: "Food selection. However, the snacks need to be readily available on long flights."
Cons: "Entertainment is lacking behind other international carriers"
Pros: "All crews are helpful especially to parents traveling with young kid."
Cons: "More variety of food would be great"
Pros: "Legroom was great Staff were great Bathrooms were very clean and cleaned often in the flight"
Pros: "Everything was perfect !!"
Pros: "The crew were very friendly and helpful."
Cons: "It seems the major airlines use older aircraft when the destination of the flight is a third world country(or Africa). The seats aren't as comfortable and the entertainment system (screens) are not as good as a Qatar and Europe bound flights."
Pros: "The flights attendants were very helpful and polite. What I enjoyed the most was the level of comfort I had. I was able to sleep for almost the entire flight. That's why it felt like it wasn't even a long flight."
Cons: "We did leave a little late but it was out of the control of the pilots and flights attendants."
Pros: "There was adequate seat room. The device was good."
Cons: "There was nothing I didn’t like."
Pros: "Boarding was smooth; Plane was clean; Flight departed on time;"
Cons: "Flight arrived late for no obvious reason; Crew was good but not as good as what I have experienced in the past with Qatar and other airlines"
Pros: "Thank you for a very good flight experience both from Philadelphia to Doha and Doha to Johannesburg."
Cons: "The breakfast options could have been better, but I was fed and happy, and the flight attendant was kind enough to bring me green tea when it wasn’t readily available on the cart."
Pros: "Good food and good hospitality"
Cons: "Seat to LA was broken"
Pros: "I was surprised with the quality of gluten free meals served for me, it was well organised and taken care of where I never had to wait. My flight schedules were changed few days before departure by Qatar Airways, but only thing I had to do was to confirm that I have noted, my seats and all the rest of details intact, excellent."
Cons: "When the flight is changed by airline for their convenience, they would have given preferential treatment to the passengers involved. We had to bare the cost of food and make us comfortable on our own due to the delay in transit."
Pros: "food, crew ."
Cons: "entertainment choices for Hollywood movies are limited."
Pros: "Cabin Crew was great, very professional and capable."
Cons: "I am about 6'1" and 195 lbs, would love to have had a bigger seat."
Pros: "The crew aboard the flight were kind and thoughtful and definitely oriented toward service."
Cons: "The security process at the gate was really disorderly. Perhaps it is because it is a new and extra step required by the US but it was definitely not efficiently handled."
Pros: "The friendliness of the staff from check in to arrival!"
Pros: "Great crew members. Very friendly and helpful. Qatar Airways is great about providing pillows, blankets, ear plugs and eye masks. Really good food as well."
Cons: "The seats were very close together. With the tray folded out it was right against me without being extended. Leg room was cramped."
Cons: "Did not know what Vegetarian Jain meal should taste like! Even goats and sheep woud not have liked the taste of this special meal. Fortunately, cabin crew member was kind enough to give me a regular Hindu veggie meal rather than my pre-selected Vegetarian Jain meal (VJML) - DO NOT CHOOSE VJML on Qatar, unless you wanna faint from the horrible food! The tray was dirty! Co-passengers in the row behind me were also complaining The audio lead of my headphone would not go into the outlet in the seat armrest! So I had to use audio from neighboring (empty) seat and sync it with video from screen for my seat. What a pain!"
Pros: "I freceuntly fly between the US and South Africa and only fly via Qatar Airways, and every experience thus far has been great. The food is good quality, friendly crew and I would recommend it to anyone."
Cons: "The sandwiches are a little dry and movie selection a little limited."
Cons: "...as mentioned, I don't have the pleasure of rating this flight because of the boarding delays and missing the flight. Very disappointing."
Cons: "Probably the best flight crew I ever had the pleasure of being with."
Pros: "Great selection of movies and tv shows"
Cons: "Entertainment screen is too dim even on highest brightness setting"
Pros: "Service of air stewards very friendly and polite"
Cons: "This goes for Qatarfigjta from harare to Doha and Doha to Washington DC and back. I am not going to give individual report on each one. Food - my daughter could barely eat anything and the vegetarian meals were stone cold most of time. It was hard to eat at Qatar airport because not only is the food terrible (Burger King and bad Asian food) but outrageously expensive. Our media system did not work for one leg. ** way to many ads on your media system. Every time you watch a new TV episode, you have to sit through 5-6 ads for stuff that is not interesting and the same each time. ** plane info on media system keeps reverting to Arabic even when English is indicated as preferred la gauge. We had to place our iPads in checked luggage for flights from harare to USA as we went through Qatar. *** I asked for quiet seats and was given seats near kitchen and toilet even though I booked in hours in advance. One leg had my ten year old daughter and I in different rows even though I checked in 4-5 hours in advance Of flight . ** staff moved my hand luggage without my permission and without informing me - it was stressful trying to find it."
Pros: "Excellent experience overall, the food was decent, the seats were comfortable and had enough space for me at 6ft tall, the staff were very friendly and helpful, entertainment selection was good with plenty of new movies out. I had no problems with my layover. The baggage allowance was great as I had extra luggage from my trip. I'm very happy with their customer service, the day before my first flight I received a phone call from Qatar's customer service saying that due to delays I wouldn't be able to make my connecting flight to Edinburgh so they would like to book me on another flight instead of me having to wait 24 hours in Doha. I was thoroughly impressed with this service."
Cons: "I did not have wifi available from Doha-Johannesburg"
Pros: "Could not be more impressed with the airline, absolutely would recommend to anyone!"
Cons: "the flight was canceled."
Pros: "Great crews, excellent airplanes, wonderful in transit experince."
Cons: "In flight coach meals were average."
Pros: "On time departure, friendly crew. Comfortable seats for economy class, plenty of entertainment options. A pleasant experience"
Cons: "The food was okay. The hot wrap/calzone served first was not very tasteful. The breakfast/brunch was better. Not much to dislike overall."
Pros: "Again on time and effortless boarding made the overall experience a good one."
Cons: "Our suitcase was damaged...still in the process of trying to get it fixed. Hopefully it will be done soon. I will then update this report. Could maybe clean the toilets as it did become a bit messy."
Pros: "Best Arab airline so far.5 star but if I could give more i would"
Pros: "I flew from LAX to Dhaka Dec 18th and had a great experience. Staff was very helpful -- I was given the opportunity to re-arrange my bags, to avoid a baggage fee. Excellent entertainment options. New and comfortable planes."
Cons: "Had a bit of a delay getting checked in at LAX, as they only have one counter, and weren't open when I first arrived."
Pros: "The service from the crew was amazing"
Cons: "The food was not bad compared to some air lines"
Cons: "Arrival in Johannesburg was a nightmare due to queues at immigration - I nearly missed my connecting flight. This was not the fault of Quatar airlines but needs to be taken up with the authorities at OT Airport in Johannesburg"
Pros: "The staff were welcoming and friendly. Their customer care is second to none. The food is excellent and i ate throughout my flight."
Cons: "The comfort was a bit below my expectations. Sitting on the seats along the isle was uncomfortable as they are closely placed. There is no enough room to move and to lean sideways when one wants to sleep. My tv was not working. The touch screen was not responding. However the friendly flight attendants shifted me to a vacant seat where the tv was working. The movie selection was limited. There were no documentaries about wildlife. Sport was also missing. We also need some news channels like Aljazeera, CNN & BBC so that we keep updated on issues happening throughout the world. This is very important especially to people like me who traveled long distances from South Africa to Los Angeles USA."
Pros: "The service on this flight was not very good. We almost missed our flight whilst waiting for a wheelchair for mother. She had to finally walk to the boarding gate because the wheelchair we had requested did not come."
Pros: "I have been in qatar airways many a times and they have done an excellent job connecting Kathmandu to outside world. The experience is usually very nice-the plane is in good condition, the fly crew are always smiling and helping, the food and entertainment are great."
Cons: "May be this is one time thing, but the ground crew were terrible, particularly the man who was on the check-in counter. Spoke with a robotic tone and was very rude. Spoke as if he owned the plane and we were asking for a free ride. Very disappointing start to a long journey."
Crew was pleasant but the flight service/scheduling was terrible.
A+ on the entertainment offerings! And crew & support staffers were all welcoming and helpful.
Was late getting out of the gate so missed our connection in Atlanta
Couldn’t have been better.
Pros: "I loved all the updated COVID protocols and the commitment to a safe comfortable flight. The crew did everything possible to ensure the trace experience was as smooth as it possibly could have been and showed a great deal of patience with my family of five that moves kinda slow sometimes."
Cons: "Biscoff cookies in every snack bag. Those cookies one of the most integral parts of flying delta for me"
Pros: "Same crew and great experiments again"
Pros: "Crew was very welcoming and nice"
Cons: "There was a lot of empty space on the plane I wish they would’ve spaced passengers out evenly."
Cons: "Front right lav door hard to latch, headphones worked on one side only, gap in middle of lie-flat bed."
Pros: "Safe trip and very nice crew."
Cons: "Something to work on is organizing the flights in order when you are checking in. I arrived and it was a mess, we didn't know where to go and which line to take. Please make sure you put signs so we can follow and be more organized."
Pros: "Not a lot"
Cons: "Customer service"
Cons: "Plane was late taking off. Crew did not provide water when requested. They were busy with beverages that they could sell at a cost."
Cons: "Food offered in first"
Pros: "One crew member was especially amazing"
Cons: "The rest of the crew were meh. This time there was no food. I pillows. Water leaking from the ceiling."
Cons: "The coffee could’ve tasted better."
Pros: "Crew was awesome. Movie was awesome. Delta always comes through."
Pros: "The ctew was awesome, super sweet and very acomodating"
Cons: "Its a flight to WV (my birth place).... it is what it is... smll planes, tight quarters and people who don’t get any of that and are not happy anout any of it"
Pros: "Very nice lady as part of the crew, always a cheering moment for passengers."
Cons: "The plane was not clean. Peanuts on my feet area, plastic bag in backseat pcket."
Pros: "Everything was great except for the man that smoked in the restroom on the flight to Atlanta."
Cons: "A man smoked in the restroom on the flight to Atlanta, and I didn’t see ANY kind of repercussions for his endangering all of our lives. I would’ve very much liked to see him detained for the remainder of the flight."
Pros: "Great landing in a real mess of a storm. We were pitching and yawing due to high gusts of winds but the crew brought it down perfectly. The Captain explained the weather situation before we left Atlanta so I was prepared for a bad weather flight and landing."
Cons: "The weather."
Cons: "The person next to me"
Pros: "We had purchased economy tickets and got assigned seats that were not next to each other. As we were boarding the ticket person gave us a new seat assignment closer to the front and next to each other – we really appreciated and liked it. Makes me want to fly Delta again!"
Cons: "They changed the gate twice on me and by the time I got to the correct one, the flight had already left."
Pros: "Crew and flight"
Cons: "Price for food and number of bathroom available"
Pros: "Crew was pleasant. Boarding was fast and efficient, nobody bumrushed."
Cons: "The non-reclining seat right next to the bathroom door opening should not exist. I was miserable there; I swear everyone on the plane made sure to take a dump on this <2 hour flight. Also none of the windows on any of these small planes line up with the actual positions of seats and it sucks."
Pros: "No waits, front desk personnel were helpful about baggage accommodations. Clear communications."
Cons: "No issues."
Pros: "Nothing in particular stands out."
Cons: "The boarding process seemed backward, took longer than usual to board the plane."
Pros: "Fast boarding"
Cons: "Seats are too crammed and uncomfortable."
Cons: "Aircraft seemed shabby despite refresh of Comfort Plus, food was really mediocre. Steer clear of the Asian Veg option."
Pros: "Movie selection was great!"
Cons: "I was unable to fly at all due to a spelling error on my ticket. The airline refused to alter the ticket. Worst experience of my life, ruined my Christmas"
Pros: "i liked the aircraft and the fact that you could watch movies on your phone!"
Cons: "you couldn't hear the staff when they started boarding the plane"
Pros: "Service was fast and the inflight entertainment is free. Lots of movies to chose from, which is nice for the long flight."
Cons: "It was the most cramped I have ever felt in a plane and also the longest flight. Horrible combination. Some of the crew were snippy."
Pros: "The professionalism of Delta employees, timeliness of flt."
Pros: "A pretty well-run flight, till we landed and waited on the tarmac for a gate. Otherwise, uneventful. Lunch was decent. Crew was good."
Pros: "Great service from the attendents and awesome movie selection"
Cons: "Seats not the most comfortable and boarding was sluggish."
Pros: "Media access was great, flight was on time and flight crew was pleasant and helpful!"
Cons: "Space between seats/rows was really tight and I'm short. Would imagine for someone taller it would be really uncomfortable."
Pros: "Smaller plane, aisle seat with a lot of leg room (5c), smooth flight"
Cons: "Shorter flight so no snacks/drinks were served, although requests were fulfilled."
Pros: "How can airlines help screaming children?"
Cons: "Screaming child on plane for 30 minutes have me a headache- perhaps flight attendants could offer something like coloring books or stickers to help in the future. When I got too baggage claim the baggage claim not listed. Ticket agents declined to help, so I was walking all over try g to find which claim area to go to which was frustrating."
Cons: "They had a 40 seat plane that had about 15 people and they herded everyone in the rear of the cabin. All the extra comfort seats went empty. I asked and was told I had an economy ticket so there couldnt do anything."
Pros: "Friendly and informative flight attendants kept the passengers in reasonable spirit."
Cons: "Left nearly an hour late after confusion related to oversold seats and upgrades. The gate agent entered the plane multiple times. The landing was rough, the brakes were loud."
Pros: "The crew was polite and friendly"
Cons: "My second plane had sooo much moisture coming from the cooling system it looked like the passengers were getting gased and I kept getting wet from water condensation falling on me in a window seat as I tried to sleep from having such an early flight to begin with only to be told it's delayed 3 hrs without explanation."
Pros: "The flight was bumpy because of storm but the pilots were expert at making the best of flying around it."
Pros: "Great service, polite staff"
Cons: "Incredibly tiny seats, even for my girlfriend, who is 5'6""
Pros: "Laura, who checked us in was extraordinarily great."
Pros: "The crew was very competent and friendly."
Cons: "Insufficient seating area, no meal offered."
Pros: "Its the way flying should be. The flight attendants were very pleasant and funny"
Cons: "Entertainment system wasn't working all the time. Didn't bother me I was reading"
Cons: "Delayed 3 hrs missed connecting flight waited 3 hrs for next one"
Pros: "Delta always has a nice professional crew. We were served within a reasonable time and I felt comfortable the whole flight."
Cons: "The pressure is the cabin with really bothering me. I've flown several times and never had the pressure to bother me but it was really hurting my head."
Pros: "Flight was short and the pilot informed us quickly when we were starting to decend."
Cons: "Flight was a little over crowded."
Frankfurt layover at the lounge was good. I would like to commend Tina, the hostess in business class on flight Frankfurt to Delhi. Her service was exceptional warm helpful without a fuss. The gentleman who came to serve me just left without completing the food service. He left without giving me my main course.
Cons: "Staff does not understand regulation"
Cons: "Excellent! Got us home on time and with great service! Thank you"
Pros: "Smooth flight for the most part."
Cons: "Better food choices. Better communication and better boarding procedures by rows or groups."
Pros: "Crew was great."
Cons: "The layover time was too close for FRA. By the time everyone deplaned and was shuttled to the terminal by a bus it was already my boarding time. I had to rush through the passport control feeling nervous The seat pitch of the flight was narrow. I could not use my laptop once the person in front of me reclined."
Cons: "More space on economy for long flights."
Pros: "Entertainment monitors were in good shape and responsive. Selection was not bad."
Cons: "very rude staff. I think what they do is illegal. they lie to customers and advertise wrong information. I wish i had the time to take them to court."
Pros: "The help of the checking agent after we found out they canceled my daughter and mine fly coming back home without any explanation or email."
Pros: "delay of 2hours caused by disturbed person poor crew reaction no info to other passengers"
Pros: "The crew was very professional and pleasant. The food was tasty for airplane food."
Cons: "The seats were not that comfortable."
Pros: "The problem was with the booking, cancelled flights- under stable- but nobody willing to make it right. Flights still screwed up"
Cons: "Give some customer service to your paying customers. Don't make a bad situation worse. Practice a can do attitude. Very disappointed in customer service. Not the flight itself."
Cons: "I miss my flight because of short layover from Texas to Pensacola. Why I haven’t notified before 1:27 min would not be enough for custom process"
Pros: "Movie selection, drink selection, crew was awesome."
Cons: "Seats are not the most comfortable."
Pros: "The crew & service on our Denver to Munich flight were incredible. Courteous, professional & fun. A crew like this makes flying a pleasure."
Cons: "The seats in economy on the A-350 were a horror show. Couldn't have made them more uncomfortable if they tried. It seems with each new model Airbus puts out the seats regress to more medieval technology."
Pros: "On board crew was friendly and helpful"
Cons: "Muslim meal does not mean all Muslims eat curry. It’s rediculous that we cant have a decent English breakfast instead you get curry or some form of curry for breakfast, lunch and supper. Your so called Muslim meals are not suitable for kids!! There is no such thing as a Muslim meal either. It’s simply called Halal otherwise then everyone else’s meals should be called Christian or Jewish meals etc. Also I requested help with transfer to my last flight which was horrendous because I’m one adult with 4 kids ages 1 to 11 and my eldest has sever learning disability. I nearly missed my flight because our flight landed late and I was struggling to keep my kids safe and together while running for the next flight. Somone should have been there to help with transfer."
Cons: "Delayed in plane almost an hour after landing before being allowed to deplane"
Pros: "Clean aircraft, very friendly crew, good food, overall great trip."
Cons: "No bridge in Frankfurt - long taxi and then 15 minute bus ride to the terminal; had to go through security again; mad dash to catch connecting flight (which also had the 15 minute drive to the plane - again, no gate in the terminal! Shambles!"
Pros: "Firstly, the food was great!"
Pros: "Easy boarding"
Pros: "Service was great, meal was fantastic, seats were very comfortable, and the assortment of things they provided for entertainment were fantastic."
Pros: "I was upgraded after all the pressure from thehurrricane this was the icing on the cake"
Pros: "Not much"
Cons: "Entertainment system wasn't working. 11 hour flight. Boring. No seat change available. No reading light, as light controlled by entertainment system. Seats in front of toilet cluster lit up every time door was opened. Crew were slow to react. Wasn't a priority. Ruined the excellent first leg of had from Philadelphia to Frankfurt. Do they run inferior planes to South Africa compared to USA?"
Pros: "Customer service was excellent. Food was great. Even though the flight big planes they seem to handle the boarding process very well."
Cons: "Selecting the seats 23 hrs before departure."
Pros: "First leg got cancelled and missed all connections. So frustrating!"
Cons: "Gate agent in GRR rebooked a flight the next day, which is too late for my event in Florence. When I called Lufthansa to see if I could get on an earlier flight, they could no longer help me because the new reservation was with United."
Pros: "The service was top notch and the comfort of economy class is better than any American airline I have been on."
Cons: "U cannot think of anything."
Cons: "Flight was delayed want to take off. Luggage did not transfer. Four days before luggage will get to us."
Pros: "The flight was on time. The crew was friendly and efficient."
Pros: "THE FLIGHT LEFT ON TIME."
Cons: "LUGGAGE IS LOST. THE FOODS WAS NOT VERY GOOD."
Pros: "Loved the little sandwiches!"
Cons: "The check-in process in Paris was frustrating and slow. The boarding process was also a bit chaotic."
Pros: "All the staff was very friendly and helpful."
Cons: "Terrible leg room."
Pros: "Entertainment system helped time pass on 10 hour flight."
Cons: "Again, boarding was late."
Pros: "Free coffeeandjuice; on time and nothing to complain about"
Pros: "The 747-8 is a nice new plane. The skinny Economy class seats are surprisingly comfortable. The entertainment system is good; I liked getting the feed from the forward-facing camera."
Cons: "Since last I flew with them, Lufthansa has added annoying charges like so many other airlines (but not usually full-service international airlines). Advance seat reservation was $30 per leg and seat. (I paid only for the overnight eastbound flight; on the return I found enough seats available by online check-in just after it opened.) One overweight bag was $100. Considering these charges, Singapore Airlines is the better choice for FRA-JFK. Minor quibbles with the entertainment system: * Front-facing camera points very low. Would be nice to see other planes during taxi (not just their wheels). * New "live map" during flight added useless gimmicks (view of earth from space), removed data (altitude, speed, outside temperature)."
Pros: "The price, the service, the food."
Cons: "The sardine can."
Cons: "I was very uncomfortable in my seat between two fellow passengers who were large individuals. For a flight duration of over ten hours, it was terrible to repeatedly have to negotiate space with them as they were spilling into my chair space. I also had to insist they not extend their legs into my foot well."
Pros: "See above"
Cons: "See above"
Pros: "The in flight entertainment was excellent."
Cons: "I am disabled and we called the 24 hours in advance as requested to book seats with more leg room, accommodation for my autistic son's service dog, and special meals for my two children. None of these things were done as were booked even when presented with confirmation number provided by the central booking office. To top it off my daughter is allergic to peppers and her allergen free meal contained peppers."
Pros: "We liked everything about the flights: the crew was friendly and helpful, the food service for economy class was excellent, and the flight left and arrived on time."
Cons: "...being bumped from row 26 to row 47; but we still retained seats H and K."
Pros: "Food , great service"
Pros: "Crew passed out drinks and food as passengers requested. Very very courteous and extremely caring. Airport, boarding, and everything else went flawlessly."
Cons: "I don't know whether it was the airplane or the seats, but something was squeaking for the entirety of the two hour flight"
Pros: "The staff were excellent. Very friendly and accommodating. I for got her name but the attendant who greeted us at our seats (57h & k) was so sweet. She made my wife and feel vey comfortable. Very attentive. We also trust Lufthansa to be on top of things"
Cons: "Sitting in a plane on a long flight but the staff made it easier and the entertainment options were very good."
Pros: "Lufthansa is one of few airlines in Europe with pure class and excellent service. Even in economy!"
Pros: "I was especially please with the service from the crew. The cognac was wonderful and "reasonably" poured. The food was fantastic"
Cons: "There was nothing to dislike..."
Pros: "Efficiency, courtesy, professionalism."
Cons: "On our return flight from Munich to IAD the airline apparently switched the plane hours before departure. We did not receive notice of this and when we went to board we received new boarding passes. I was traveling with someone and so this reassignment meant not only that we were separated by that we were moved from an Aisle and a window seat together to both of us in middle seats. I understand that this change was out of ground crew control and so we waited to speak with agents about seeing if we could be seated together. While we waited patiently and were told that the only two seats together were both middle seats, the women who were waiting behind us and who were in the same situation as us (but much nor agitated and loud about the complaint) received upgrades to economy plus and were placed in an aisle seat. We were very disappointed with how this was handled and both of us being tall were very uncomfortable on the long flight."
There was already a group forming a line at zone 4 for a good 15mins and another group created another line just 5mins before boarding and the 1st group had to re-queue. A few of us voiced out to the floor crew but they did nothing. Earphones. Could be supplied first since the flight is suffisent for a movie.
They canceled our flights that went on anyway.
Dreamliner was comfortable and entertainment system good
Cons: "The touch screen did not work properly"
Cons: "KLM lost my suitcase and did not deliver it until three days later... They refused to compensate me for having delivered the bag with broken articles inside (A pair of Rayban Wayfarers!)"
Pros: "Services is good ."
Cons: "Food can be better"
Pros: "Great atmosphere, crew was excellent!"
Cons: "I’m 6’5”, so legroom can always be a complaint, but this wasn’t too bad. The plane appeared to be fairly old and didn’t have WiFi. Entertainment also was on an older screen which was navigated by using an old in-seat phone."
Pros: "Crew good and seat OK but not exceptional for business class"
Cons: "Food was average - main course could have been better. Range of movies ok but not great"
Cons: "I paid for the preferred seat .and i found that people beside me didnt pay anything when i asked them ,"
Pros: "Almost everything, especially the crew."
Cons: "Don’t feel like anything should be better to be honest"
Cons: "Information on arrival time was not correct"
Cons: "Delay due to strike"
Pros: "the crew was wonderful, we got a nice Wrap and water, wine or coffee for free, not all airlines serve it anymore, we were on time and I got whatsapp message with updates of the flight"
Pros: "The crew and the timing were ok"
Cons: "The seats were uncomfortable"
Pros: "Reasonable space in economy class seats"
Cons: "Staff hurrying us up 40 minutes before departing and threatening to take our bags out of the plane in case we didn’t board then. I had to leave my coffee and run."
Pros: "Good beverage service."
Cons: "Over an hour delayj for departure."
Pros: "Checkin 1a at Schiphol had long lines, and no seperate counters for just bag drop. My family and I had to wait for 50 mins, to do a bag drop which in,y lasted 1 min! Flight was delayed, without proper announcements."
Cons: "Seat pitch could've been more. At least let us know via Whatsapp that the plane is delayed, or at which belt the bags would come out. This basic info was lacking."
Cons: "We had 4 hour delay causing a stop over at 3am. So yeah"
Pros: "Seat space a bit tight . I should have upgraded to more leg room . Next time!"
Pros: "Crew was amazing, seats were comfortable with enough leg space even without choosing extra space seats. It was my childhood dream come true to fly with KLM. It was really an exciting trip for me, just that it was short."
Cons: "Well, for me everything was on point. Those who have never travelled with KLM, I would encourage them to do so and I’m sure they will not regret."
Cons: "Lost all our bags so couldn’t ski"
Pros: "The service"
Cons: "The food."
Pros: "Crew where awesone and the choice of entertainment was fantastic"
Cons: "Seats way to close together"
Cons: "Services was pretty weird .. Perse or crew Leader was ok But the assistent Young one was Really bad.. aptitud and not friendly at all."
Pros: "Friendly crew."
Cons: "So many people on a 747!!"
Cons: "KLM lost my luggage during the layover. My luggage didn't arrive even after the next flight to Prague. Customer service wouldn't give me any idea what flight my luggage would arrive on, nor would they tell me what time my luggage might be delivered to me."
Pros: "The leg room, was surprisingly roomy"
Cons: "The food and that there was no entertainment."
Cons: "They have mabaged to lost my luggage"
Pros: "Arrived Early!"
Cons: "Left Late :-)"
Pros: "Good service onboard, good food. On time."
Pros: "Flight was delayed for 15 min resulting in passengers rushing to make their connecting flights.but staff kept passengers informed."
Cons: "Flight departing late."
Pros: "On both of my flights to New York City, I was amazed at how friendly and helpful the flight attendants were to the passengers. On my short flight from Basel to Amsterdam, a young French speaking girl was concerned about how to manage getting to her next gate. The flight attendants talked to her and arranged for someone to take her there. On my longer flight from Amsterdam to New York City, there was a customer who was in distress about missing a previous flight and not making it to her connecting flight in New York. One of the flight attendants reassured her until she stopped crying and calmed down. That same flight attendant was always so positive and cheerful in all she did. The rest of the crew was top notch. This was my best experience flying in such a long time. Well done, KLM crews of flights 1984 and 0645 on July 10!"
Cons: "I can't take the flight because i'm not Chilean and I don't have a reembolse or other flight ,... nothing . Finally I take other flight with other company"
Cons: "Please Endeavour to put the expiration date on the food served in the flight."
Pros: "Airlines issue"
Cons: "Profiling certain customers"
Pros: "Flight was lovely, crew were friendly and very helpful and food was delicious!! We travelled with assistance for mum and it was excellent and we were kept updated all through the flight."
Pros: "Excellent experience with the cabin crew."
Cons: "Seats on the 777 were too narrow. This 777 had a 3-4-3 seating arraignment, it would have been better with a 3-3-3, similar to a 787 configuration. With the current layout, even with an aisle seat, I was sitting in the aisle. And I am not a large person! The flight was full, so use the 787 and two daily non-stops. For a twelve hour flight, the food was only Okay, could have been better and with a better selection. Meal timing was poor."
Pros: "Crew good flight was fine apart from delay due to fog in Amsterdam but kept informed"
Cons: "Flight was delayed due to weather in Amsterdam area"
Cons: "Our flight was canceled from Amsterdam to Bordeaux and did not receive any direction and had to find alternate flights for ourselves with the personal expense of using our own cell phones. Then our luggage lost for 3 days. Not happy!"
Cons: "There weren't too many options. The movie selection was very limited and the tv show were over 20 years old in some cases"
Pros: "Very good flight, excellent service and good food."
Pros: "Great smooth flight staff was pleasant and the overall experience was fantastic."
Pros: "KLM food and service are great"
Cons: "Very slow service. I wanted to by several goods from duty free. But crew served only first 20 rows of aircraft."
Cons: "One and a half hour delay on a 50 minute flight. Flight was operated by Cityjet on behalf of KLM. Never have I seen such bad customer service: from rude people at the bagage drop off to incompetent hostesses at the boarding gate."
Pros: "Flight was on time, crew professional, food and drinks good and kept coming. I learnt Dutch on the in-flight entertainment system. I was in a good mood talking to another passenger about his new luggage system. This mood was kept and not taken away on the flight."
Cons: "Would be nice if there was wifi on board"
Pros: "On time."
Cons: "Claiming that the plane was completely full (which it wasn't), They forced just about everyone to check there carry ons. When we got on board, there was plenty of overhead space. Supposedly, we should've have been allowed a carryon and a personal item."
The customer service and extra courtesies
The cancelled after many delays and held my luggage
Had a crying baby on one of my flights for about an hour and a half.
Pros: "Quick flight time even though we left late."
Cons: "Needed larger plane. The passengers were smashed together in small seats."
Pros: "Clear instructions, clean plane, flight on time."
Cons: "Getting food service back on plains."
Cons: "DCA poorly organized"
Pros: "I observer th crew at this flight were very friendly and helpful, unlike my previous flight in the past years."
Cons: "Keep it up!"
Pros: "Boarding was quick and well organized. Crew was friendly."
Cons: "By the time the snack service was completed, the plane was already descending and the crew had to pick up the service items before people had a chance to finish."
Pros: "I've been flying Spirit lately to save money, so know that this is my comparison. American Airlines staff were friendly and helpful, the website was easy to use for things such as changing seats and adding bags, and I really appreciate the updates from AA via email and text. I appreciate the snack."
Cons: "No complaints."
Pros: "I believe American forgot what customer service are. Their staff located at the airport is plain ignorant and could care less about helping you. They answered my questions, as if they were doing me a favor. Flight crew was professional, but cold. No one greeted us, as we boarded the plane."
Cons: "American should remember that people who board their planes are actually their customers!"
Pros: "Crew was nice. Plane was clean."
Cons: "There was a 1.5 hour weather delay."
Cons: "Seating in Economy plus is tight. No electrical or UBS outlets for charging devices."
Pros: "Crew was very clear and friendly"
Cons: "Changing outlets under seats didn't always work"
Pros: "Second flight had more comfortable seating in comparison to our first flight."
Pros: "Customer service"
Pros: "Plane was a little bigger from Grand Rapids and they moved us around to balance the plane and a lot of us got better seats."
Cons: "It was horrible. Almost 3 hours delayed"
Pros: "Flight was on time."
Cons: "It’s a commuter. It’s tiny. In flight left trash with us till plane was about to land. Pilots seemed inexperienced. Landing was hard, braking was hard approach was awkward and it was a beautiful day with no wind. Pilot shortage isn’t helping the regionals."
Pros: "The 777-200 airplane was nice and comfortable"
Cons: "When we deplane the aircraft was a surprise having no shoulder just staircase"
Pros: "Nothing about the flight we screwed around before takeoff, in the air as well as on the ground. Wasted an hour and a half, missed my connection"
Cons: "Seat was uncomfortable, no entertainment, barely a snack. Sadness."
Cons: "A two-stop flight turned into a three-stop flight and lost connecting flights!"
Cons: "seats should be priced based on passengers' weight."
Pros: "I slept the entire duration."
Pros: "Boarding and flight were on time."
Pros: "Flight crew kept us advised of the weather situation (thunderstorms/turbulence). Did a good job of finding a route that was fairly smooth. Overall very pleasant flight and crew."
Cons: "It's an MD-80. Need old cigarette-lighter style plug to be able to charge anything. No inflight entertainment unless you use snail-speed Go-Go internet service."
Pros: "Smooth at GRR. A little Delay in CLT. It was a good experience because we weren't on a deadline to be somewhere."
Pros: "Smooth ride and friendly helpful airline atendents."
Pros: "The flight was painfully uncomfortable for me, as a tall and not particularly small person. I should have known better than to take the window seat (Orlando to DC was painfully uncomfortable because I just don't fit in those seats). The in-flight service was good, but I was glad when this flight was over."
Cons: "Mentioned above"
Pros: "Really? I just gave 1 star. Your feedback form should be smart enough to realize that."
Cons: "It's not finnair. It's American Airlines. The sears were so cramped that I have a horrible backache. Stop calling it finnair. Several airlines booked tickets on this flight. There's nothing good to say."
Cons: "Couldn't check in on line. Flight was delayed. Boarding was hectic and disorganized. . Everybody ran for the gate. While standing in line to board the plane (no jetway), there were three groups waiting for three different flights. Crew was uninterested. When we arrived LAX, there was not gate available, so we sat (and sat) until they found one. Quite unpleasant."
Pros: "Flight was straightforward and crew were pleasant."
Cons: "The boarding process was not so good. It was a busy flight and they needed to put luggage underneath asking for volunteer, then after a certain point it was mandatory. I completely appreciate the need for it to happen, but it turned into caos. People everywhere stood waiting. My suggestion would be to have people who need to check baggage stand off to the side and continue boarding those who are ready to go."
Pros: "Premium space"
Cons: "Sporadic communication from flight deck on the nature of 2-hour flight delay. Initially we understood that dispatch was the issue because of fuel for the flight. Next, it was a weather delay followed by an apparent ground stop."
Cons: "I bought Japan Air but it was American air.. I'm not buy tickets any more!!"
Pros: "On time. Quick boarding."
Pros: "Efficient boarding. Plane clean. Seats lean back far but that being said the individual in front of you ends up in your lap."
Cons: "As night went on a couple of the flight attendants in the premium cabin seats with standard legroom appeared grumpy and short with patrons. No gluten free options. In flight entertainment and reading lights not working for my dad or I. A long flight for that to be out."
Pros: "Very nice crew. Full meal"
Cons: "There was no one at the gate to keep us updated about the flight delay"
Cons: "I purchased extra legroom but got less - front row.Between two very large elderly gentlemen. No overhead storage either. Miserable and long flight."
Cons: "Brand new plane seats were great and tons of entertainment"
Pros: "Comfort, convienience. Great service. Will fly again."
Pros: "The flight crew was exetrmely helpful"
Cons: "Even for a more room seat it was a bit tight"
Pros: "LOWER PRICE, BUT NO FRILLS."
Cons: "SEATS FEEL FINE AT FIRST BUT AS THE TRIP WEARS ON THE SEATS GROW TO BE UNCOMFORTABLE."
Pros: "Entertainment only"
Cons: "Cancelled flight and inconvenience was miserable. Unacceptable service from American Airlines, and consistent with others have experienced as well. Will not travel with AA again."