Pros: "The crew were great! The seats are not that comfortable, it happened that I had 3 seats raw for myself but the armrests were not going up so I could not utilize them and lie down to sleep."
Cons: "When its rain we shouldn’t walk to the air plain"
Pros: "Onboard crew were nice and polite. Flight was on time (a rarity)."
Cons: "The boarding crew was rude and unpleasant, the plane was boiling hot."
Pros: "Seat was uncomfortable. There was nothing to like. In past I have traveled by KLM but this time it was worst."
Cons: "No proper food service. Even to the passenger of Amsterdam no dinner was served. No inflight service. It looks like domestic flight. I will think twice to travel by KLM. The check-in staff at counter was absolutely arrogant. Staff ar boarding gate was nice."
Pros: "Checkin 1a at Schiphol had long lines, and no seperate counters for just bag drop. My family and I had to wait for 50 mins, to do a bag drop which in,y lasted 1 min! Flight was delayed, without proper announcements."
Cons: "Seat pitch could've been more. At least let us know via Whatsapp that the plane is delayed, or at which belt the bags would come out. This basic info was lacking."
Pros: "It was all fine"
Cons: "Really was unsure of why I had to purchase a ticket as I was able to pick my own on the way to Billund"
Pros: "The crew was amazing and the food was great."
Cons: "Something did not go right with our booking so it took some work for the airline to get it figured out for us. Thankfully we had left plenty of time. But that was an unexpected stress."
Pros: "Everything was good except for the entertainment consul for one of our seats."
Cons: "One of our entertainment consuls had to be rebooted 4 times and still didn’t work. We gave up asking."
Pros: "Seating is tight. The crew was great !"
Cons: "As we landed we had to wait on the plane for an hour and a half because another plane (Spirit) was in our “parking spot.” This made it very difficult for people and connecting flights."
Pros: "The constant smile conferred by flight attendants through the entire flight."
Cons: "The boarding was a bit disorderly. Lanes for zones 3 and 4 were not clearly indicated."
I really don’t know if it ever happened. I never made it any further than the horrible Newark airport because of the snowstorm.
Pros: "Very helpful, took time to assist me with using computer to print boarding passes. Security check was quick."
Cons: "No entertainment"
Pros: "Crew were solid, competent"
Cons: "You could buy food, but no included meal for a six hour flight. The food for purchase was just snacks. Additional seats are very forward, uncomfortable even in Premium seats with reclining."
Pros: "Crew is friendly. Flight is on time. Nothing is surprise"
Cons: "The headset plug outlet were not fitting well (very loose) and provide very poor connection. Toilet is dirty after awhile and always busy."
Pros: "After sitting on the aircraft for 6 hours the day before, it left on time The Gate attendant ( older cellar gray hair/glasses tried closing the gate as I arrived!( Quoted... didn’t think you’d make it... grabbed my boarding pass & switched me from my window (which I reserved back in JUNE) & put me in center seat( I’m OT A GOOD MIDDLE) this woman should be fired... seriously!! She was an older woman with baaaad attitude then when we sat there for 4 hours got all FAA on us RE FAA RULES).. then the Captain & crew had to deplane & we waited anithev3 hours for new crew...bad weather or not.. this was very very very badly managed Further more... TSA REQUIRED me to open my suitcase & place my duty free merchandise in it, even tho it was a sealed sew thru bag... AAAND threw away my 1/2 empty ( under 3 0z) copperyone & shave cream !?! ETH?"
Cons: "Apathetic crew... 58% sugar cranberry/ apple soft drinks!?! Maple cookies?!? The tightest seats EVER?!? The worst domestic flight in decades"
Pros: "The cabin was very warm and uncomfortable for the entire flight and tarmac time. The overhead air wasn't working either so that didn't help. Other than that, the flight was great."
Cons: "Cabin temperature"
Pros: "The price was unreal so I had to jump on this, I was able to get on and off with my backpack no problem. The flights were good, captains were very communicative about times, expectations and when turbulence was present."
Cons: "The check in had to be done in person because of the need to check my bag size, I felt a little insulted that I would have to be checked on my honesty. When I got to the check in it was like watching a special forces team measuring and prodding peoples bags to get them in to the little box even when the shapes were the reason they couldn't fit, not the size of the bags. I literally watched someone fit their bag and the attendant take it out and make it misshaped for the box and show how it didn't slide in. I had no issues with my luggage, but that sucked to watch happen to others. The food and drinks came about 10 minutes before the plane landed."
Cons: "Three crying babies all in a row for nearly entire trip."
Pros: "Crew turned around plane and boarded earlier than scheduled. This was an attempt to avoid poor weather on trip to Chicago."
Cons: "Seats should not recline. It makes space horrible. The charge for checked baggage is without an improvement in overhead storage is ridiculous."
Pros: "Nice vegetarian meal option. Good food and service overall."
Cons: "It wasn't a Lufthansa flight. Both our connecting and international flights were United. We specifically bought the ticket because we have had excellent exeriences on Lufthansa. We were dissapointed to find out we were actually flying United. Entertainment system was down so there were no movies the entire way and we were seated in an exit row where the seats did not recline. Extra leg space was nice but I would have declined the seat if I had know the chair wouln't recline."
Pros: "Crew was nice. Plane was older model. No individual movies. Seats were old and worn, but flight was nice."
Cons: "Not sure anyone can change this, but people (Egyptians) got out of their seats before the plane had even slowed down on the runway. People were jostled about. One guy bumped me several times. They then rushed forward cramming up the aisles. Just ridiculous."
Pros: "The crew was Excellent"
Cons: "There is to many delays in the night flights, this should be improved."
Pros: "Cabin crew was great at customer service. Very helpful."
Cons: "The food was the same on consecutive flights, which made eating painful. And the Addis Ababa airport is very poor right now."
Cons: "Lounge seating and services. Boarding. Lots of uncontrollable people trying to be first to board."
Pros: "The staff was very helpful and friendly. They provided a hotel, meals, and transportation on a long layover."
Cons: "Transportation from the aircraft to terminals."
Pros: "Loved the meals and the leg room"
Cons: "The entertainment could have been better but overall was not too bad"
Cons: "Spent 10 hours in a broken seat... wouldn’t recline. Screen on next seat was broken so I couldn’t move there. Bathroom out of toilet paper and at the end of the flight there was SO MUCH TRASH AND STUFF EVERYWHERE it looked like the ground at an outside 3 day concert. I’ve never seen such a filthy plane. And the food needs improvement."
Cons: "Plane didn’t hold, even though I would have made it if they waited 10 minutes, and surely they knew I was coming from a delayed flight caused by Ethiopian and left anyways. Now have to take 3 extra flights and will miss a train at my final destination."
Cons: "On board attendants not the friendliest Kids food options very limited"
Pros: "Seats are reasonably comfortable with sufficient storage space Food was OK"
Cons: "Chech in was poor - didn’t have priority stickers for business class luggage. Had to go to different counter for hotel voucher. Overall not good and professional Didn’t have ice on the plane ( for drinks, water etc)"