Not a very family friendly airline. Staff were lackluster and plane comfort wasn't amazing. Would avoid Delta if better options available. Especially for a red eye. And double especially with kids.
Pros: "Middle seats were not booked. Cabin appeared very clean. Bathrooms were kept tidy. Very friendly staff. Appreciated cold drinks and the snacks."
Pros: "Crew was very nice and accommodating"
Cons: "Food service"
Cons: "The flight was delayed because one or more of the crew were late. I would suggest that when you board a large flight, start from the rear of the plane, not the front. Having to go past everyone to get to your seat is time consuming and somewhat stressful. The food was super gross. The so called beef bulgogi was not appetizing at all. For breakfast, the food was disgusting."
Pros: "Comfortable seats, nice staff, clean facilities"
Pros: "Safe trip and very nice crew."
Cons: "Something to work on is organizing the flights in order when you are checking in. I arrived and it was a mess, we didn't know where to go and which line to take. Please make sure you put signs so we can follow and be more organized."
Cons: "No hubo comida suficiente"
Pros: "As always the Delta crew was super friendly and helpful and made the trip very enjoyable."
Cons: "Everything was perfect"
Pros: "Not a lot"
Cons: "Customer service"
Pros: "we could not get a seat until we arrived at the airport."
Pros: "Standard boarding The plane was on time"
Cons: "Better boarding process.Such as the one used by Southwest"
Pros: "Everything. Always an excellent and professional experience."
Cons: "The flight was delayed and it ended up being delayed for 4 hours and we had to take a cab to Detroit to catch our flight to Europe"
Pros: "Each leg of the flight didn't take as long as initially purported."
Cons: "The second leg of the flight from Seattle to Honolulu was rough. The plane was very outdated and the female flight attendant in comfort plus did not have any customer service. She repeatedly skipped our row, even with the call light on. For a long flight, especially with Delta this is unacceptable"
Cons: "Quick 30 minute flight"
Cons: "It was too cold on the feet during the night. The blanket was not enough. The food lacked good vegetables. The asparagus was too tough. If you wanted to avoid sugar, you could not eat breakfast."
Cons: "Flighted delayed due to mechanical issues. Missed connecting 400pm flight. Next flight was 10:25 pm."
Pros: "Service by the Delta team"
Cons: "Seats not roomy enough"
Pros: "Crew and entertainment options were great."
Cons: "Cabin was very loud, with jet engine noise. Could not block it out. Seats were not comfortable."
Pros: "Food was unexpectedly good."
Cons: "The flight was delayed for 40 minutes. We could hardly catch connecting flight"
Pros: "Take off on time, arrived early, pleasant flight attendant"
Cons: "Had to sit on tarmac after arriving early"
Pros: "We were offered food and drinks (including basic cocktails) continuously throughout the flight. Hot hand towels, comfortable seats, dozens of movies and TV series, all included with basic fare. The flight attendants were kind and helpful. Excellent service and organization!"
Pros: "On time"
Cons: "Small air craft"
Cons: "A bit warm on the plane and late taking off."
Pros: "everything was perfect. Even though our flight was international the delta airline app allowed us to complete check in process without major delays. - 5 star in flight service and flight attendant personnel"
Cons: "I liked everything"
Pros: "Delta always tries to do the very best. There were no issues with Delta."
Cons: "I did not like the seat assignment. It seems that when I have booked through Kayak, I get a very bad seat. In this case, it was all the way in the back - next to the toilet. The seats didn't recline, and there was no window - because we were right next to one of the engines. I will use Kayak to price compare on future flights, but I will not book through Kayak. Not sure if this is just a coincidence - but it only happens when booking here."
Pros: "Great services ce."
Cons: "Platinum member. Flying with gold colleague. He was upgraded. I was 1 on the list, wirh 3 openings. Asked gate agent, and she said just take my seat. Asked attendant, she said same. So spent flight in last seat in back next to bathroom, while 2 comfort + seats were empty. Did not feel like a valued customer."
Pros: "Boarding was quick and professional. The crew were professional and friendly."
Cons: "No entertainment system. The cabin was cramped and the food/snake was forgettable."
Pros: "the service, on time departure, early arrival, FOOD at no cost"
Cons: "nothing...everything was great"
Pros: "flight attendants"
Cons: "As soon as we all were boarded we where told there was a mechanical issue. Sat on the boarded cramped flight for 2 hours until issue was fixed. If there was a mechanical issue then the plane should’ve not been boarded until it was fixed. Much rather have waited in lobby for 2 hours than on a plane with no food and water. Or at least alllowed us to deboard while issues where resolved."
Pros: "Best part of the flight was to experience the joy of talking to loved once from the cloud, thank you delta for providing free wifi in the cloud. You have won my heart!!"
Cons: "To pay for food and a drink!! Please bring them back!!"
Pros: "easy but long day coming home"
Cons: "however on the initial trip to cozumel we where rerouted from kc to huntvilles therefore missing our connecting flight to cozumel so the airline was accomodating and reseated us on a flight to cancun instead and I was thankful but i know that that flight was cheaper when i booked this but i didnt want to make the treak to cancun and bus and then ferry to cozumel but ended up doing that anyway is there any way at all to be compensated for the diffrence I am not upset at all but that made for a really long day getting there Just putting it out there"
Cons: "Aircraft seemed shabby despite refresh of Comfort Plus, food was really mediocre. Steer clear of the Asian Veg option."
Cons: "Horribly uncomfortable on plane! Need more room!"
Cons: "Delta airlines has very poor costumer service. THE WORST I HAVE EXPERIENCED. I wasn't the only one feeling this way, I witness a couple people fighting on the phone like me. When my 1st flight was delayed I asked to be rebooked then and the delta employee insisted that I would make my connection. I didn't make it. This is not all. I could have gotten to a near city several hours after but on the same day, but the mediocrecy of this employes did not allow me to get there until the next day at 7 am. Happy new year to me. This two women (or one of them) on the phone, lied to me. There was an option to get me here and one of them failed to do their job right AND LIED TO MY FACE ON THE PHONE. Just unacceptable. I will sue them, I had an under age waiting for me in Cancun and a pet with me!. With no food or access to do its necessities. AND THERE WAS AN OPTION THAT "they missed" on porpuse."
Pros: "Quick flight, great landing and takeoff."
Cons: "Everything was great today."
Pros: "Service was fast and the inflight entertainment is free. Lots of movies to chose from, which is nice for the long flight."
Cons: "It was the most cramped I have ever felt in a plane and also the longest flight. Horrible combination. Some of the crew were snippy."
Pros: "On time departure; good updates by flight deck; luggage arrived unscathed."
Cons: "Once beverage service was complete, flight attendants retreated to the back of the plane. On a 4-hour flight, it would have been nice to have someone come by and ask if we needed anything, such as water, coffee, or juice. Granola bar was good."
Pros: "Crew was all very nice"
Cons: "Flying is always uncomfortable"
Cons: "Hard to get comfortable even in easy comfort but easy comfort is better than typica arats."
Pros: "I love the media that is INCLUDED in the price of your ticket on Delta Flights. That sets Delta apart for me."
Pros: "The flight being on time, friendly staff, clean aircraft.i"
Cons: "It was a morning flight from Toronto to Omaha via Minneapolis and unfortunately coffee wasn't served. Or maybe it got over."
Pros: "Short flight with great views"
Cons: "I was not asked to check my bag, but there was no space for it so I had to take it back off after everyone boarded. No drink or food. Ground crew forgot to get bags at end of fliggt for those of us who checked at the gate. Had to wait quite a while."
Cons: "Efficient and comfortable all I ask for"
Pros: "Good food (for economy), lots of little perks (like eye shades), and most importantly, excellent service from the flight attendants. One of my best transatlantic flights."
Cons: "Why can't all the Delta gates be near each other. My connecting flight was very far."
The flight from Chicago to Seattle was full with only one working bathroom in the main cabin. Flight crew was good…. How about a plane in good working order. The customer service person was a real help rebooking our flights
The flight was delayed and first class was no different from economy with 1000s of dollars we paid extra to sit first class we didn’t even have Wi-Fi. Then with the flight being over an hour late We ran from terminal B in Dallas to terminal C to get to our flight five minutes before take off and we were told they gave our first class seats away and if we had a problem with that then we can take another airline. When we got on the plane our seats were available and we showed the agent or original ticket and when they called the gate agent the gate agent came on the plane proceeded to tell the people in economy to move up to first class and put us in their seats. Worse experience ever. Never again.
Boarding in DFW was quick once we had a gate agent.
Was seatead at the end of the plane. Flight attendant moved me and the guy seated next to me up to the front. She even complimented my Hanna Hats' hat. Lived the experience ❤
Everything was fine, thank you.
Late to board late to depart captain gave inaccurate information
Pros: "Very nice crew.. And arrived early."
Pros: "Landed safely at PHL."
Cons: "Flight was 2 1/2 hours late after having to change aircraft following initial boarding."
Pros: "The flight time are on time ."
Cons: "Good entertainment on broad"
Cons: "Crew was terrible"
Cons: "Checking at Oklahoma City was a bit chaotic. There were not enough monitors to check in so a long line ensued. Then bags were stacked all over the place making one wonder if your bags would get on the flight. Not good."
Pros: "Fast flight"
Cons: "Delays that were not weather related. Ground crew changed shift and delayed us 30 mins and then they got a strap stuck that delayed us further. Overlap crews so that u always have a crew to work the flights"
Cons: "Everything. My first leg of this trip was the worst flight I had ever been on and this leg lived up to that standard"
Pros: "There were very helpful when we really needed help."
Cons: "The overall experience. I was so disappointed from when we got delayed to asking for accomodation for my family. I will not use this airline unless I absolutely need too."
Pros: "A couple crew members were great and attentive. A couple seemed like they would’ve rather been anywhere else."
Cons: "This plane is so outdated. For such a long flight, these days entertainment is everything. The movies got interrupted every time an announcement was made (as in the screens went black and never came back on only the sound) this happened to 3 movies! The “wifi” completely useless."
Cons: "Terrible service from crew. Bad odors from bathrooms."
Pros: "the plane looked new and clean"
Cons: "the leg space"
Cons: "I'm 6ft2in not enough leg room"
Pros: "On time."
Cons: "They had to take my bag and because no one would volunteer... sigh."
Pros: "Flight was great!"
Cons: "It was an older plane. We liked the flight to Miami that had the super modern technology with the screens on every seat back to watch movies etc. This plane was kinda lame."
Cons: "First flight TUS to DFW was delayed by 3 hours causeing us to mist all the remaining flights. Had to scramble to find other flights DFW to LHR and LHR to DUB. We arrived at our destination 10 hours. No reason for the delay was given. Lousey service on AA."
Pros: "Nice seats, good food, good service"
Cons: "Meal, comfort, crew"
Pros: "We got to our destination safely, and American provided us with extra legroom seats."
Cons: "Service was curt and there was only phone-based entertainment."
Pros: "Nice crew"
Cons: "Delayed and didn't try to speed up the delay"
Pros: "All went well the St"
Cons: "Need more leg room"
Cons: "3rd flight in two weeks suck sitting next to a morbidly obese person. They should be forced to purchase two seats."
Pros: "On time, no problems, free food"
Cons: "3 & 3 configuration"
Pros: "Wow! Really nice plane, nice entertainment system even though it’s Android and it has glitches."
Cons: "Delayed over two hrs due to mech. Known long befire scheduled departure according to pilot. Did not know why alt plane was not provided sooner! Not best airline as claimed!"
Pros: "The crew, pleasant as usual."
Cons: "They ran out of chicken for dinner, and then the pasta was cold. They could have compensated with an extra glass of wine, but NO !"
Pros: "Only about 20 people on board did not have follow up connection flights. My flight going to Rome was also delayed by a half an hour. TBH I don't recall being on a AA flight that ever left on schedule."
Cons: "Not much offered on domestic flights."
Cons: "Waiting on a hot plane for 2 hours"
Cons: "Prices are high and changes are frequent on rates"
Cons: "When I arrived in Kingston after a long day of traveling only ONE of my TWO checked bags arrived that has my clothes swimsuits shoes jewelry and a host of other important items"
Pros: "The flight crew were great, attentive and accommodating. There were empty seats which allowed for movement of passengers and some stretching out during the long flight."
Cons: "The only issue was one restroom not functioning, which caused a line to queue throughout the flight for the working restroom. Otherwise no complaints."
Pros: "The flight staff did the best they could for how few of them there were."
Cons: "Flight cancelled, and the gate was understaffed, so it took forever to even get up to the counter to try arranging alternate flights. Also, the Kayak/Webjet tickets we were issued interfered with the process as the airline could not reissue us tickets directly. Moreover, one Kayak & Webjet got actively involved, they even tried to deny us passage on the alternate flights that American Airlines suggested. By the time we did make it up to the desk, everything was taken/full for the next few days & we have been struggling to make our overseas travel even possible ever since."
Pros: "Staff on the plane were nice."
Cons: "5 hour delay, fear of cancellation ruining a trip planned for years, not feeling we were told what was happening, series of delays extending decision time, unappetizing sandwiches during delay."
Pros: "The entertainment and food was great, boarding was easy."
Cons: "A crew member was a little rude to me the entire duration of the flight."
Pros: "our flight were on time. Staff was very helpful, I walk with aid of a cane."
Cons: "Overhead compartments full. Had to check carry-ons to final destination before boarding. Groups 3 and 4 and most of Group 2 had to check their carry-ons due to AA allowing more than 2 carry on items per person and oversize carry on items for Groups 1, and all the Advantage classes called."
Pros: "Very nice crew. Full meal"
Pros: "I liked the fact that it was a smooth flight, my row was totally empty, which enabled me to pass out like a little baby. I forgot that I was on an airplane and not an air mattress. Kudos to the pilot!"
Cons: "Eddie Murphy wasn't on my flight"
Pros: "Crew was friendly."
Cons: "Uncomfortable, no food"
Cons: "I tooka trip to Jacksonville Florida and the flight was 2 hours late because they had no flight crew. Guess what on my return flight it was also late about 2 hours. Is this the new standard."
Pros: "Slept the whole way"