Boarding needs to be managed properly
They told us our family of five couldn’t fly because our Covid tests weren’t at the correct time. After it was elevated to the fourth level, someone actually did the math like we did, and they realized we were right and let us on the flight. This made the experience extremely stressful and frustrating. The employees and especially the flight crew were nice, but not having their info straight tainted the trip. I know these are very challenging times for airlines as they navigate all the different restrictions from different countries, but something as simple as the test cutoff time for a 48 or 72 hour lead time for a scheduled flight ought to be easy to have ready beforehand. After all that drama, there was no “Sorry about that” or perk of any kind. Good lesson for us to make sure we have our facts straight before torpedoing somebody.
Compared to other used airlines over more than 30 years, it was an excellent experience.
Pros: "The crew was fantastic, the plane felt nicer than most other airlines, and the meals were great, even in coach"
Cons: "Not a lot other than better choice of movies and music. Super airline as always"
Pros: "yes. great travel and crew"
Cons: "Awesome experience on Qatar Airways... will definitely fly with them again!!!"
Pros: "The entertainment was good."
Cons: "The food, while it tasted good, made me a little sick because it’s pretty unhealthy. I am vegan and would have like lower calorie option meals. I tried to find an option on the app to order special meals, but couldn’t. It would be good if Qatar made it easy to order special meals on their app."
Pros: "The crew was polite and professional"
Cons: "The food was disgusting The plane is dirty The bags are treated badly"
Cons: "It was delayed 3hrs but no regret from staff. Doha to staff very bad and arrogant"
Pros: "The food"
Cons: "No tv monitors or any entertainment"
Pros: "The crew was friendly"
Cons: "Horrible flight experience and old planes without USB plug inn and no seat entertainment"
Pros: "The crew was very sweet and very helpful, especially to kids who were constantly thirsty or hungry."
Cons: "We were supposed to take the flight 8 hours earlier. I’m not sure flight with such short connections should be sold at all - with the previous flight being late 20 minutes, we were met at arrival gate by Qatar airlines employee that told us our connecting flight left without us. They helped us with everything onward- getting new boarding passses, hotel and meal vouchers, but all of this should not have been needed if such short connections were not sold."
Pros: "The plane had everything I could want."
Cons: "Unfortunately, the plane was late, prompting me to miss my connecting flight. These things happen, I understand, but most upsetting was the fact that Qatar Airways provided very little information to those of us missing our flights. While on the plane, when those of us with short layovers mentioned that we may be late, we were told "you'll be fine - they hold the planes for a bit." When we deboarded the plane from New York, we ere wrangled into groups depending on our destinations. Many of us assumed that we were going to be taken to our next flights as we had been told they would be waiting for us. The airline rep in charge of my group refused to tell us any information, however, only admitting after we got confrontational with her that we had missed our flights. She then offered no information about what would happen to us, telling us we'd find out when we got to the rebooking counter. Very unprofessional. I was told that I would have to wait for another 24 hours for the next flight, necessitating that I would spend the night in Qatar. I was put up in a hotel that was decent, but again that offered very little in terms of customer service. We were given an $80 meal allowance, but despite me not using it, I was nickeled and dimed in other aspects to where I ended up paying $20 to help reschedule a flight that I had missed in my destination country. The whole ordeal was a nightmare and mostly due to poor communication and very cold, almost robotic interactions with the QA staff on the ground in Doha."
Pros: "I was met with a warm smile which made me feel welcome. The staff were friendly and professional. Even though it was a full flight, I did not just feel like a number, top airline. I will choice them again."
Pros: "Everything very smooth. Staff delightful and always helpful!"
Cons: "Theyt cancelled my trip"
Pros: "Movies collections, friendly staffs"
Pros: "They printed all 3 of my boarding passes for my connecting flights when I first checked in, made me worry about less"
Pros: "It was actually on time."
Pros: "Liked everything."
Cons: "Nothing was wrong but excess bagage fee is high"
Cons: "The online check in system was down so we all had to line up to check in."
Pros: "The flight attendents were chilled. Very friendly and accommodating."
Cons: "The food is much tastier in business class. Used to be better in economy, but that has changed."
Pros: "The food was very good, I liked vegetarian options and my stomach doesn't hurt after the plane food as usual. I like the bathrooms clean and nice smelling soap. The crew was very attentive and eager to please their guest but consistent and insisting on the safety rules (belts buckled up and seats in upright position)"
Cons: "There wasn't many good options for entertainment. Only a couple new movies although I liked the TED talks. Also I liked the plane but I wish there were some foot steps and more comfortable head support on the seats. I didn't like also strange option for Golden members in economy seats to be able to "order" food before regular people. There were only 3 options and everyone had the same choice. So basically all that crew does is just asking which course gold members want an hour before serving. It seemed silly with no actual benefit."
Pros: "Great take off and landing. Nice comfort packet, blanket, and pillow Good service and spacious seating in economy class."
Cons: "Requested Asian vegetarian mean but available was non vegetarian. Led screen did not working."
Pros: "Its like traveling in the old days when flight attendants were nice, good looking and absolutely helpful. Bravo! Planes are new and on time."
Pros: "Qatar is quite possibly the best airline in the world, especially on its long haul flights. It is heads above the other two major Persian Gulf airlines. All the employees with whom I dealt were excellent and customer-oriented. The planes between Doha and London were new, had more space than older planes and had an excellent selection of movies and TV shows. I ordered special meals on all the flights, and I was very satisfied. I have been a fan of Qatar Airways since I flew it to Australia in 2011. It continues to do a superb job, even in Economy."
Pros: "It was something unexpected"
Pros: "It was a long flight from US but was comfortable. Staff was courteous."
Pros: "Nice flight attendants, frequent fluid services."
Cons: "There was no Wifi in the plane."
Pros: "The best service"
Cons: "Nothing bad to say"
Cons: "Worst customer service ever seen in my 15years of flying experience. Initially charged $1000 for 3 tickets for modification of return trip - confirmed the same and tickets issued (i'm fine with this). But, after i made arrangements for new date, I got a call saying calculation error and asked to pay another $500 leaving me no choices. How can such a reputed airline have no tools to calculate the pay? Other airlines offered one-way for half of the price i paid. On top of it, online helpdek promised front line seat to satisfy me but nothing was offered even if i ask explicitly. Simply declined saying i am not in priority list. Why do they make false promises? Friends, Just don't fly in Qatar for food....."
Pros: "The airline did not give me 2 seats next to each other like I had booked more than 6 months prior to the trip. They refused to give my friend and I the 2 seats I had iriginally paid for and booked so we were stuck in the very last row of the entire plane with no reclining seats and terrible service for over 13 hours . Completely awful and really disappointing"
Pros: "Business class is top notch in Qatar airways. From the moment you get in the Business Cabin, you start feeling the great service onboard. The crew is great, the seats are very comfortable, and the food is very tasty along with the wine pairing. Overall, the experience was well worth it!"
Cons: "The problem was the boarding in Miami International airport, it was quite disorganized even for business class, but more so for economical class."
Pros: "Very comfortable, great staff, entertainment options were huge! New aircrafts with comfort in mind."
Pros: "Everything was great!!! Stewardess were very attentive and helpful. Food was good. Enjoyed the movies on plane. The comfort was excellent."
Cons: "Can't think of anything I didn't like but maybe that I wasn't in Business Class. Just joking!!!"
Pros: "The inflight entertainment didnt work at all. Food choice was pathetic."
Cons: "Food and inflight entertainment"
Pros: "New planes, Excellent Service"
Cons: "Meals could have been better"
Pros: "Seats were to narrow for a tall person"
Pros: "all the crew they were awesome it's my favorite airline QR⛤⛥⛦⛤⛥⛦⛤"
Cons: "I like every things"
Pros: "Aircraft was new and good."
Cons: "Non Vegetarian meal was over by the time the service reached me."
Pros: "Service was excellent and food was all right. I do not eat meat or dairy but there was still some food for me on this flight."
Cons: "No complaints whatsoever."
Cons: "They didnt let me sit with my family and my seats were changed twice after i was checked in without notifying me. I have anxiety issues and it was really hard"
Departure times were late
Seats in economy could be a little wider. Flight from Dubai to Maa had better seats. Everything else was good.
It was an okay experience. It felt like crew were doing their jobs, rather than treating the passengers as customers. Food was just average. nothing special which will influence me to prefer emirates to other airlines. Thankfully no delays. Folks at Greece airport were nice to deal with.
Tjue legt me strandes on Iraq and the Manager would not speak to me and tell me if I was rebooked or what, I had my PCR test, was four hours early and complied with everything they asked. I am sickened how they treated customers, I needed to spend $2300 to get back to the US.
Pros: "Check in was okay."
Cons: "We thought that the food was not up to Emirates standard as we have previously flown with them before. Disappointing really."
Cons: "Food, crew service"
Cons: "I wish the 777 had slightly wider seats like the A380"
Pros: "everything was decent"
Pros: "Seating was comfortable and crew was amazing."
Cons: "Food food food. Things have gotten from average to worse in recent times. Specially Travelling from United States out to Dubai."
Pros: "The Cabin Crew is pleasant when you are boarding the plane"
Cons: "If you sit towards the back of the plane, you risk not being served at all due to the short flight. If you are served, you get 10 minutes to eat before they have to pick up the trays."
Pros: "Hotel stay on your long hold"
Cons: "Needs to improve in all sections"
Cons: "better boarding system required"
Cons: "Connections can be imporoved"
Pros: "Service level of cabin crew and ICE."
Cons: "The long wait to exit from the aircraft and to pick up my baggages from the carousel at Mcr airport. The main meal chicken curry & rice was a disappointment as the curry appeared slimy and starchy. It didn’t come anywhere near the delicious meal on flight from Mcr to Dubai on 12/1/19 chicken with pilaf rice!"
Pros: "Good leg room, comfortable"
Cons: "Food not that good, mostly cold, games for children didn't work, service used to be better"
Pros: "Leg room was excellent I even enjoyed the meals nice to have real cutlery rather than plastic Very efficient and smooth boarding Return of checked luggage upon arrival was prompt and efficient Flight attendants were super conscientious, friendly and VERY professional"
Cons: "Everything was GREAT"
Pros: "Friendly cabin crew, new movies"
Cons: "Long wait after boarding before takeoff"
Cons: "I asked for water three times, three different crew members but never got the water during the flight to Dubai, when alighting that's when i asked for the water again from a crew who was manning the business class section and got it."
Pros: "Smooth flight. Attentive crew. Good entertainment options"
Cons: "The toilet had no toilet paper so I used the paper hand towel and prayed it did not block when I flushed. The beef option was not that great. I should've chosen the chicken."
Cons: "I like it"
Pros: "Staff was wonderful, food goood !"
Cons: "More you to stretch out"
Pros: "It was comfy, the crew seemed genuinely happy, and the food was good. Never going to complain about smoked salmon."
Cons: "I didn't like that my connecting flight was with another airline"
Pros: "Amazing flight to travel for long travel! Relaxing! Easy to adjust in the whole flight! Crew was giving an awesome service!!"
Pros: "তথ্য দিয়ে সাহায্য করা কে আমি ধন্যবাদ জানাচ্ছি, প্রথম থেকে শেষ পর্যন্ত সাথে থাকার জন্য কৃতজ্ঞতা।"
Pros: "Helpful staff"
Cons: "All power sockets iny row did not work so I asked the crew to plug my phone to charge in business class. My TV screen was loose and my seat was broken and kept reclining in its own. The seat next to me had a broken tray that was falling apart. Overall very disappointed with the quality of the plane with such expensive flights."
Pros: "Everything from food to seating was quite comfortable."
Cons: "Boarding was a bit more difficult since they did not call boarding zones"
Cons: "Boarding was chaotic"
Pros: "I have been traveling with Emirates (and only Emirates) for several years. On board crew and food were excellent."
Cons: "Since the air craft was new WIFI was not yet available."
Pros: "The food was good for economy"
Cons: "My seat was about 70% of the size of a normal one. It gave me back pain and shoulder pain as the wall encroaches into the seat space. Do not under ANY CIRCUMSTANCES take the window emergency exit seats. They charge you extra but don’t warn you that they are tiny. I am of relatively normal (althletic) build not overweight or unusually tall etc. They initially told me there were no other free seats so I ended up sat on the floor. Turns out there were free seats. They lied."
Pros: "Food is good"
Cons: "Seat is not comfortable when you lie down on flat position, narrow space, and attendant woke me up for breakfast despite tellingher not to do that at begginig of the trip"
Pros: "Friendly crew members. Wonderful service. Great entertainment. Excellent service all round."
Pros: "Legroom and how attentive and pleasant the fight crew was."
Cons: "Didn't have a good experience in Kenya, not with flight but at the airport. Went through hell. They need to improve on their customer service. I am quite sure I am entitled to bring whatever I want as long as it's legal . But there's lots of corruption and they will mess up your reputation. But at the end of the day they want me to bribe them. I was Really upset."
Cons: "We had several friends who made the same trip on other airlines and were not hassled about visas. We had all of the documentation that we were told to have by our friends and by travel agents... Emirates did not accept this and did not let us travel and refused to refund or change our tickets. Disappointment does not even begin to describe the emotion of losing this once in a lifetime opportunity."
Pros: "Everything was on point."
Pros: "The airport experience in Dubai was excellent. Very clean, professional & modern."
Cons: "Although plenty of entertainment selections, the user interface was outdated & the touch screen slow & buggy"
Pros: "The crew were friendly."
Cons: "wifi wasn't good - I couldn't connect. Wine choice wasn't good (white). Would have preferred a sav blanc"
Pros: "A few of your flight crew were very nice and apologized for conditions. Free wine."
Cons: "Pissed poor equipment, awful food if that's what you call it, cramped environment. And the fact that on both out going and incoming flights I had things stolen from the over head compartments."
Cons: "Food was not upto the mark. So many indians travel, do provide proper yummy indian food.!"
Cons: "Medicore service tryed almost all major airlines,"
Cons: "Before the flight landed and before an announcement was made to bring seats upright, I was repeatedly poked by a crew member to wake up. This was not necessary since we were not close to landing. Very rude and uncomfortable."
Cons: "There was a group of teenagers sitting in 8 seats in two of the middle rows right next to me. They spent the whole flight climbing all over the seats and each other. They were very loud, often banging into other passenger's seats, and leaving their stuff in the aisle where people were tripping over things as they walked by. They were really inconsiderate of other passengers - many of whom were trying to sleep on a 13-hour flight. It would have been nice if the crew would have told them to be quieter and more respectful of other passengers."
Pros: "Crew v good"
Cons: "Food .. Fish undercooked ... Aircraft bit dated"
Pros: "Airplane was amazing and the aurlines crew awesome"
Pros: "The seats were surprising and comfortable and reclined quite a bit. The food was excellent and the people serving it was so nice"
Pros: "Crew were excellent"
Cons: "Seats are too narrow, uncomfortable ."
Pros: "Fast boarding"
Cons: "A little bit hot on board"
Pros: "Food, multimedia and the crew"
Pros: "The service, generosity of the crew, the food and the comfort in the cabin ,actually everything in this flight was 5 stars."
Pros: "The food was excellent and the crew was super efficient."
Cons: "Tight bathroom and no leg room."
Pros: "Everything! Thanks"
Cons: "Everything was perfect"
Pros: "Crew was great!"
Cons: "food and boarding"
Cons: "Air in the cabin to dry"
Pros: "Plane, seat and entertainment are very good."
Pros: "Great service and brand new plane!"
Pros: "Good entertainment"
Cons: "No soap in bathroom."
Pros: "Very nice journey. Personel super, they help everysecond"
Cons: "I want to read other newspapers They have use only one boice"
Pros: "they do really their best- they have a good standard."
Cons: "english is hard to understand"
Pros: "Unfortunately I was extremely not happy with the flight I had a layover for about 11 hours and every time I spoke with a representative they didn't have any new information"
Cons: "The customer service experience along with the unorganized procedure for a delayed flight."
Cons: "My flight tonight (0078) from MIA to Istanbul was delayed by over 5 hours. I am traveling with an infant and it has been IMPOSSIBLE to get anyone to help us. Finally, someone at the airport helped in re-booking our flights but I have yet to have anyone give me an answer regarding compensation! In addition, we are traveling with an infant which isn't easy but we had the bassinet seat on our original flight. Now it's sold out for the flight tomorrow and no one will assist in trying to help get us better seats. I understand things are out of your companies control but being in an airport with an 18-month baby isn't easy and no one in this company has made this crazy travel schedule easier. I would like someone to call me back or email me with something that could maybe be done to help us! No one at the call center will help!"
Cons: "Two hours delay and lost baggage"
Pros: "Good service, nice plane, comfortable"
Cons: "Took forever to clear out trays after meal. Istanbul airport was not nice, bathrooms wee disgusting and little to no air conditioning in airport"
Cons: "Sears to close too tight"
Pros: "Old school service and amenities"
Pros: "Your crewsom"
Pros: "Good and comfortable"
Cons: "Service was bad. Long and uncomfortable flight!"
Pros: "For 11 hours trip - Crew for the THY was excellent They made the trip better and efficient Kudos to THY crew"
Cons: "Nothing everything was great"
Pros: "Smooth flight and shorter than planned. Good service overall."
Cons: "I liked everything"
Pros: "Crew was very nice. I got my special meal. I am very thankful for it."
Cons: "Kosher food was ok"
Pros: "It was so hot. A nightmare ! I Asked again and to turn it on. They did for few minutes at a time. Very upsetting"
Cons: "See above"
Pros: "Upgraded to business class no problem. Flight attendants were wonderful and very attentive. Delicious food. Chair laid out comfortably into a bed. Best long flight I've ever taken"
Cons: "Nothing bad to say"
Cons: "The Kate arrival at the final destination."
Pros: "Well, let's see, I missed my flight with THY because of a connecting flight with American Airlines, and instead of helping me, they wanted to charge me $3,000 to catch the next flight out. They said it didn't matter who's fault it was. So my entire trip got cancelled. So I can't rate the flight, but unless you can guarantee you won't miss the flight, I would not recommend taking the risk of losing all your money and ruining your trip."
Cons: "They provide excellent service. Me and my wife love it."
Cons: "Flight crew from Miami to Istanbul not very helpful. Very hot in plane"
Pros: "Love everything... i was actually surprised... The crew was the bes"
Pros: "Food, entertainment, crew"
Cons: "Once in Turkey (Istanbul ) I had to go to a Turkish Airlines customer service kiosk in order to ask some questions about by following flight. One of the ladies in the counter had to be the rudest customer service person I have seen in years. She talked and dealt with people as if they were an incredible annoyance on her life. She will even dismiss you without answering your questions."
Pros: "Decent food. Good service. Great media access for international flights."
Cons: "Nothing to knock down"
Pros: "The service was amazing, always offering food, drinks, and other comforts."
Pros: "There was free movies to watch along with a travel bag."
Cons: "The food options were not good for vegetarians or vegans."
Pros: "The food and service was outstanding. The pillows and blanket provided were excellent in Economy."
Cons: "Second trip to/from Europe on Turkish Airlines. Overall the flight was quite good and the food, service, and entertainment was excellent. However, the comfort level was the worst. This was mainly because the cabin crew kept the temperature of the plane almost like a sauna. Sweating, opened shirt, rolled up the sleeves, impossible to get comfortable or get any sleep!! The plane just seemed to get hotter and hotter! This was on all four segments across and back! The local flights seemed to be a bit better, and while not as cool as I personally like, they were acceptable. For clarification I am a premier flyer with star alliance, primarily United, and fly close to 100,000 miles per year. To date I have received NO mileage credit for any Turkish Airline flight!"
Pros: "Everything was great this was the greatest flight I took. I travel a lot. The service was 100 ten % perfect. Thanks to everyone for a great service."
Cons: "I don't think anyone could say they didn't like something about the flight or service."
Pros: "DIRECT FLIGHT TO ISTANBUL FROM MIAMI. UNFORTUNATELY I WAS IN A RUSH TO REACH TURKEY FOR A MEETING. USUALLY I PREFER TO GO THRU ROME WITH A FEW DAYS LAY OVER SO THAT I CAN HAVE BETTER SERVICE, FOOD AND PAMPERED TREATMENT AS BUSINESS CLASS SERVICE SHOULD BE. WHO CHOSE THEM TO BE THE "BEST AIRLINE IN EUROPE"?? AS THY CLAIM TO BE!! BLIND PEOPLE??"
Cons: "DAMAGED MY LUGGAGE EXTENSIVELY, THIS IS THE THIRD TIME BY THE WAY), KEEPS REFERRING ME TO AN INSURANCE CO WITH AN E MAIL ADDRESS THAT DOES NOT RESPOND, NO TELEPHONE NUMBER BY THE WAY IS FURNISHED EVEN THOUGH I HAD ASKED FOR, REPEATEDLY. -HAD TO WAIT TO PAY FOR BUSINESS UPGRADE SINCE THERE WAS ONLY ONE PERSON TRYING TO COLLECT OVERWEIGHT LUGGAGE PAYMENTS AS WELL AS UPGRADE PAYMENTS, WHILE KEEPING ME IN LINE FOR 45 MINUTES FOR A BIZ CLASS UPGRADE. AFTER I PROTESTED, A TURKISH LADY SUPERVISOR SMIRKINGLY SAID THAT I HAD TO WAIT IN LINE SINCE THERE IS ONLY ONE PERSON SERVICING! GO FIGURE!. VERY TURKISH APPROACH I WOULD SAY. PASS THE BUCKET.. -NO CONCERN FOR BUSINESS CLASS SERVICE. PLEASE TELL THEM TO GO AND TRAVEL IN ALITALIA, SWISSAIR, UNITED, DELTA, VIRGIN (THE BEST) ,BUSINESS CLASS AND SEE HOW THEY PAMPER THEIR CUSTOMERS FROM CHECK IN, TO GREAT AND AMPLE GOOD FOOD AND CONTINUOUS SERVICE. -UNLIKE THY STALE, FROZEN FOOD. BAD BREAKFAST, NO AMPLE CHESE SELECTION (ONE SLICE WHITE CHESE ONLY), OVER COOKED BAD BURNED TASTING TEA. -SERVICE: THE MALE STEWARD DROPPED SALAD ON THE NEXT SEAT AND IT STAYED THERE FOR 5 HOURS. PICKED UP BY A FEMALE STEWARDESS AS WE ARE LANDING. IF THEY WISH TO USE MORE MALES ON BOARD THEY SHOULD AT LEAST TRAIN THEM WELL. I HAD TO WAIVE AT 3 DIFFERENT MALE STEWARDS AND THEY ALL PASSED BY NOT ACKNOWLEDGING AND I WAS SITTING ON THE FIRST ROW AISLE! THEY ARE RUDE, UNCARING, SHODDY SERVICE PEOPLE.."
Pros: "The food is the best."
Pros: "I really enjoyed the service and in flight entertainment."
Cons: "I wish there was wifi"
Pros: "plane, flight, food, service, friendly staff, time, landing/departure times, luggage delivery"
Pros: "I did enjoy all aspects crew, food ,"
Cons: "Bathrooms need to be cleaned more regularly."
Cons: "Wine quality was low. I would have paid for better quality wine. Otherwise the staff was very accommodating and friendly."