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Cons: "There were a couple of flight delays. Other that that, I love Lufthansa."

Pros: "Smooth and easy flight"
Cons: "Food and drinks served late"

Cons: "Did my check-in 24 hours before to make sure I would have an aisle seat ... Lufthansa changed my seat at last minute to a window seat!!! What a poor customer experience."

Pros: "Comfort of A380 Legs space"
Cons: "Terrible Connecto in Frankfurt We had to run for 15mn to get our Singapore flight with no help from Lufthansa: poor service"

Pros: "Delayed bad"
Cons: "Keep time scheduled"

Pros: "everything from the boarding and check-in process to in flight comfort."

Pros: "Deni, our flight attendant, was most attentive, giving Robert, who is legally blind, assistance with safety features if needed, one on one as we were seated."

Cons: "No complaints. Good vegan food."

Cons: "Seats are super tight and very uncomfortable for tall people."

Pros: "Everything"

Pros: "Plenty of food"

Pros: "The crew was intuitive and caring. Very nice and polite"
Cons: "The is no good reason why we had to wait 1 hour in line for security as only two Security booth are active. I believe there is a room to increase the number of security mabhines and personal in that specific gate"

Pros: "Check in was easy, flight was smooth, had good seats with legroom. Liked receiving updates on phone."

Pros: "Crew amazing"
Cons: "No entertainment."

Pros: "The service was outstanding!"
Cons: "Someone stole my phone charger :("

Pros: "We were greeted by cookies upon entering the flight. I liked this experience. for a 45min flight everything else was as expected."
Cons: "having to climb up 6 stories with carry on luggage isn't fun. Some elderly people were struggling, caused everyone to slow down. I'd have taken the elevator if I had known we had to walk all the way up. Regardless, my expectation of German airports and German engineering is high, but things we take granted in US like escalators are a luxury in Germany and clear directions are missing... on the oncoming flight we had to wait for a door to be unlocked while everyone was stuck in the aisle way and stairs.."

Pros: "Crew was very helpful."
Cons: "Food for Indian vegetarian meal was very poor. Idea of chickpeas in transatlantic flight is not good! Crew did help out and offer another option!"

Pros: "The food was good."
Cons: "Flight was not on time. They did not even make arrangements for connecting flights after knowing we would be late. Airhostness looked like they did not care about anyone in general got a negative vibe from her."

Pros: "The trip was fast"

Pros: "Nothing"
Cons: "Water was spilled on me by flight attendant. Luggage was left in Frankfort. Did not have clothes or medications, or daily necessities. Must wait 1 1/2 days to get luggage"

Pros: "Comfortable seats, good leg room, pleasant staff"
Cons: "We were late arriving in Prague and then waiting for my luggage only to realise after waiting till the very last luggage THAT my luggage was left in Frankfurt and I didn’t get it til 21.00hrs - totally ruining my plans for my first night in Prague!!!!"

Cons: "Crew's attitude is awful, they need to learn how to provide service."

Pros: "Service was great"

Pros: "Very helpful and nice cabin crew, very tasty food! And comfortable sitting. Would recommend to a friend."
Cons: "That damn crying kid behind me that kept kicking my chair and crying the whole 8 hours."

Pros: "Great food, great service,attentive flight attendants! xxxxxxxxxxxxxxxxxxxxxxxxxxxxx"
Cons: "No complaints! xxxxxxxxxxxxxxxxxxxxxxxxxxxxxx"

Pros: "Great service everyone was very accommodation. Enjoy the flight and the met some very interesting people. Althoght my flight to Kiev fro Frankfurt was delayed 20 minutes, and to take a bus to another plane, it wasn't that long of a wait."
Cons: "Everything was great"

Pros: "Professional, friendly, helpful staff, especially the Manager at Gates A17 and A18 who helped make sure I got a seat on LH011 after two other, earlier choices I had been put on were cancelled."
Cons: "Lufthansa must work on its domestic-to-international hub feeder system, which is unpredictable. E-mails were sent too late to be useful for knowing what was happening to the original LH009, then LH007 flights, both of which were ultimately cancelled, making the connection to LH400 dicey for the FRA to JFK leg of the trip. Telephone or SMS should have been used for faster contact. I had already printed boarding passes for LH009 about 20 hours before flight time and ultimately arrived at HAM two hours before flight time and thought everything was in order. It ultimately was not, and my checked baggage never made it onto the connecting flight."

Pros: "The food was pretty good. Normally I can't eat airplane food but it was actually good."
Cons: "The seat didn't go back at all"

Cons: "The on board entertainment sucks you need to upgrade"

Cons: "leg space is mediocre (i'm 1,93m though)"

Pros: "excellent service"
Cons: "entertainment selection"

Cons: "The cabin got a little hot during the night and made it hard to be comfortable. Also, the seats lean pretty far back so I had little room in front of me when the person sitting in front of me leaned their seat all the way back."

Pros: "Everything"
Cons: "Not a thing"

Pros: "Love crew & very clean"
Cons: "Need better food options for vegans"

Pros: "The pilots were very good as always"
Cons: "1 there was a baby screaming for about 5 hours next to me and the crew didn't do anything to help calm him down. I couldn't sleep or watch tv, neither my neighbors. Food: they served food without any drinks. I had to wait starting eating for another 10 min when they served water. Entertainment: there is no Russian language as an option."

Cons: "It was delayed by 9.5 hours!!!!!"

Cons: "I asked for my shopping from my magazine several times. Food is beyond bad.....it is absolutely horrible."

Pros: "Very kind professional and accommodating crew"

Pros: "Flight was on schedule, food was good."
Cons: "Could add more to the entertainment list"

Pros: "Nice plane and crew"
Cons: "Really? They took my new expensive lighter from my checking luggage? A can of hair spray is just as deadly, are they going to not permit those?...stupid idiots!!!"

Pros: "Munich airport is convenient and boarding went smoothly"
Cons: "This was an SAA plane, not Lufthansa. I have only had excellent service on Lufthansa. This flight again did not have a functioning entertainment system. I asked for this to be addressed and the SAA crew ignored the request and in the morning looked surprised to find out that several of the TV monitors had not worked at anytime on the flight. Not impressed."

Pros: "Among the most comfortable economy I've ever been on"
Cons: "too few toilet facilities for the plane section--and curtaining off other sections so one couldn't go to them"

Pros: "for a 1 hour flight we had wifi and even got a sandwich"

Cons: "Little more leg room would be nice"

Pros: "Champagne in economy class plus food on a 2.5 hr flight! I am a fan of LH."

Cons: "Crew could be more responsive"

Pros: "Legroom is better than many. love having metal silverware."

Pros: "The flight left on time and arrived on time. It would've been helpful if more announcements were translated to English."
Cons: "Everything went smoothly."

Cons: "I tried to pay for extra luggage online a day earlier, but that function was not possible through the lufthansa website. I called the service center and the representative insured me he had reserved 1 luggage for me and that I could pay for it (the cheaper price) in the airport. That, ofcourse, was not the case. The lady at the checking counter found no evidence of my phone call and reservation, and had to pay the full price."