Berry tight seats for such a long international journey otherwise great crew and experience.
The sandwich was soggy and the tomato did not taste very good. Your food has been better on previous flights. Perhaps we were spoiled by the great food in Tbilisi. It would have been nice to have a b enter expectations of the check in process and time for our very early morning flight. Since there is very little in English at Tbilisi airport, and nobody we found who spoke it well, it was confusing to figure out all that we needed to be efficient for you.
Pros: "Comfort and food with good entertainment."
Cons: "Crew could be trained for better service, most all were rude and annoyed that they were there."
Pros: "Nothing was good"
Cons: "Everything can be improved"
Pros: "Liked? Nothing. I came up with a new slogan for them based on my experience. "Turkish Airlines: Shoulda flown Lufthansa""
Cons: "Didnt like? Everything. Ataturk is filthy and literally reeks. Gate crews, ticket counter personnel, flight crews are pretty rude and simply refuse to answer direct questions if they dont want to. Seem genuinely displeased if they have to bother speaking any language but their own to communicate with international passengers. Customer Service i believe is merely a joke to the entire company. If i was a religious person i would pray no one ever has to use their feedback system or try to communicate with their customer service group by phone. Thats what i get for being American i guess, just higher hygiene standards and expectations on service for the price paid."
Pros: "The crew is friendly, efficient check in and boarding. Food is pretty good."
Cons: "Turkish Air keeps their planes unbearably hot. I’ve complained before and they always say it’s “Normal” for the industry. I fly over 1000,000 a year and I’m telling you it’s not. Also, I bought an “Extra” room seat and the seat is still ridiculously small for anyone over 6 feet."
Pros: "The staff the staff the staff. They made the trip so enjoyable. The A330-300 aircraft was smooth and silent. Very impressed"
Cons: "The seats in business class were not as soft as they could be but very impressed overall and good value for the cost of the business class ticket"
Pros: "Turkish Airlines rocks! Great food and great service.."
Pros: "Full meal and entertainment system even for a shorthaul flight."
Cons: "Tight leg room"
Cons: "Dismal customer service"
Pros: "nice that food was provided."
Cons: "boarding was delayed, then we were also delayed on the tarmac. some out of the plane/crew's control but after a long flight from US, this felt extra long."
Cons: "The airport in Turkey had no a/c it was sweltering and packed. It smelled to high hell. Boarding was crazy with people shoving and pushing and cutting each other to get throug"
Pros: "Entertainment and food was decent."
Cons: "Delayed and baggage claim took over 45mins."
Pros: "The food was excellent and the crew was super efficient."
Cons: "Tight bathroom and no leg room."
Pros: "The cabin crew was very kind. The kofte tasted good."
Cons: "They "board" an hour before takeoff but there weren't enough seats at the gate, so for half an hour, no one actually boarded, we just stood or sat on the floor with our carry-on."
Pros: "The food was quite good"
Cons: "The new type of aircraft - less room between seats, entertainment system was poor, online check in didn't work, when I got to the airport I was sent away for an hour - was unable to get my prefered seat (window) by the time I had returned."
Cons: "Options for vegetarians were not really good."
Pros: "First leg (Mia to Instanbul) crew was excellent!"
Cons: "second leg (Istanbul to Johannesburg) crew were rude!!!"
Cons: "They lost my check in bag and are offering no compensation whatsoever. I have to buy malaria medication and clothes"
Pros: "The flight attendants are always helpful and very nice!"
Cons: "I have been flying Turkish Air quite a bit since 2011. I have noticed that on some shorter flights they are using newer planes with a bit more leg room, but on their longer flights (Like the one I take quite a bit from Los Angeles-Istanbul) they are using older planes that are horrific for anyone over 6' tall. I can't even sit in the seat without my legs jamming against the seat in front of me, and when the recline, I have to sit sideways. They are also very small sideways. I am a big guy, but not overweight, and barely fit in the seats. Their seats are definitely getting worse since I started and they ended their economy plus seat option, which at least gave you an option, for a couple hundred dollars more, you could have a nice seat. This is of course to make more money and jam more people on their planes without caring at all for the passengers comfort when you are flying, and it makes those long 12-14 hour flights miserable! Also, the planes are very hot when you board, which can be very uncomfortable, and they no longer give you a hot towel (As they used to) until the plane has taken off. They also do not serve a 1st beverage right away after take off (10,000'). Your first beverage is with the first meal, and then you are not served anything again until the second meal, whereas most other airlines serve drinks throughout the flight. SO you fly for 12 hours with 2 service times and no offers of drinks, snacks, etc. during the flight."
Cons: "The lost 3 of my bags"
Pros: "Airplane crew was amazingly friendly and helpful"
Pros: "Service, food, staff—all excellent!"
Cons: "The cabins on both flights were too warm."
Pros: "Great service in the airplane plus they offer some amenities like slippers, tooth paste and toothbrush, they offer you wet towels to clean and refresh yourself during he flight. Really good."
Pros: "Very impressed! So impressed that actually called home to tell others to make sure they booked through Turkish airline for their travel next month!"
Cons: "The flight was delayed leaving NY"
Pros: "food was fine"
Cons: "seat comfort is a real problem in this configuration of the 777-300er. all the more frustrating over a 13 hour flight. foot rest either hampers foot room under seat (when down) or digs into shins (when up.) There is NO comfortable seat position with that footrest. Every Economy passenger would be much better served if the footrests were completely removed."
Cons: "Very disorganized the gate checking, staff ne d hospitality training . You ESP not have time for your queries and concerns . They are always in a hurry to finish talkign to you . Poor hygiene. The bathrooms are very dirty and has nomjand soap to wash your hands . Male staff in board come across unpolite. ingelt inwelcomed by the male flight attendant port side at the back.?"
Pros: "Good entertainment system with lots of options."
Cons: "The plane was uncomfortably warm throughout the (long!) flight, which made it difficult to get any rest."
Pros: "Not enought time for transit between two flights"
Cons: "Two out of three sutecases did not arrive."
Pros: "Flight attendants need to be friendly."
Cons: "I will never use Turkish airlines again."
Pros: "Excellent Service & On time Schedule"
Cons: "Istanbul Airport Rest Rooms were not clean"
Pros: "Cabin crew was so kind and all the time asking for my needs"
Cons: "Airplane was a bit outdated and since the aircraft didnt had first class only business so the seating was un comfortable at all. By the way the aircraft is boeing 737 if im not mistaken."
Pros: "the staff was so polite and helpful thank you"
Pros: "Service was nice, crew was very respectful and the gift were well within accomidation"
Cons: "Leaving the aircraft by stairs to the runway"
Pros: "Outstanding service Excellent food Adequate entertainment Seat recline was good for economy"
Cons: "For a long flight (8+ hours) legroom on this Airbus was quite cramped Again poor boarding announcements resulted in very chaotic boarding process"
Cons: "Not enough room between rows. Can't recline seat if table behind is open."
Pros: "I eventually arrived at the destination."
Cons: "Difficult to communicate with cabin crew due to lack of English. Flight was delayed by 1 hour. General atmosphere on plane was chaotic I think due to the small plane and length of flight as large numbers of people needed to use toilets."
Pros: "Everything was great! Flight iand boarding was on time and the service provided by crew was simply the best. I enjoyed the entire flight."
Pros: "Not trying to be flattering here but it really is a good airline."
Pros: "The variety of films on show was decent"
Cons: "The crew skipped our aisle whilst delivering the toiletry bags, some announcements were made purely in Turkish without regard to English passengers. The boarding gate from Istanbul was opened much later than the advertised times."
Pros: "The best part is that Kayak is asking for feed back. As for TK, the food is best."
Cons: "Boarding was a chaios, people cutting the line from right and left. Sad part is that the staff do not care!!! No individual seat entertainment offered on EBL flights! Old fashioned overhead monitors are available but hard to see from most seats because of size and distance!!"
Cons: "They told us to observe the 4 groups mentioned on our boarding passes, then there was only one entry... From buses to plane, instead of separating people into buses according to seating, they mixed them all up, hence people who had seats up front were entering the rear of the plane and vice-versa, causing incredible congestion and confusion when boarding, people along the center aisles going both ways and trying to pass while loaded with hand baggage, quite ridiculous indeed."
Pros: "excellent food, service"
Pros: "I liked that it wasn't so crowded on the plane and that I had a window seat. I appreciated the meal and beverages offered."
Cons: "There wasn't an option to select what I wanted to watch or hear during my trip."
Pros: "The airline crew service was excellent. The food and entertainment were pretty good. I will fly again with Turkish Airline!"
Pros: "The meal was good and fulfilling The cabin crew dressed like a chef is a nice and fun thing."
Cons: "Slow boarding to the plane, passengers don't respect the different boarding class rule and the staff was not enforcing it. Passengers were standing in the plane after it landed but while it was still driving on the runway and they were opening the overhead luggage compartments risking other passengers health with falling luggage. Also since passengers were standing and the plane was driving on the runway, they were not stable and moving sideways and one of them hit a sitting passenger in the head by mistake. The on-flight entertainment system didn't work from FRA to IST The staff did not do a safety check (check if seat belts on all passengers, seats are in upright position) prior to the plane flying Overall I flew with them 4 times (2 way ticket, with connection flights) and all flights were late to depart and eventually arrive late."
Pros: "getting off the flight"
Cons: "the men attendants on the flight were rude. 1 got half a cup of orange juice on me and never apologized. got passed up for drinks had to stop them and ask everytime."
Pros: "Not much"
Cons: "Seats and not alot leg room, the security itself wasnt great ..."
Cons: "I booked my flight with Turkish Airlines for June 28th at 11:05 pm. A few hours before my flight, there were bombings in the airport in Istanbul, which was where I was flying into. I tried for hours to contact Turkish Airlines and their phone was disconnected. I could not reach anyone to try to re-schedule a new flight or to ask if the flight was going to be re-directed. I received no information and ended up having to book a new flight for the next day. After my flight had already left Turkish Airlines posted on their website an alert. I am shocked that it took so long to post any information and I am very upset that I was unable to reach customer service. I will NOT be choosing this airline to fly on again."
The flight was too short to have food and entertainment. Otherwise excellent.
The flight was half an hour late, as happens these days always in Europe. Otherwise, fine. Friendly crew.
I never been on this flight they change the date and I request refund and I never got my refund back very Disappointed
Pros: "missed the next flight due to problems at Frankfurt Airport. No stairs or busses available"
Flite left Newark 50 min. late, check in at gate was pandemonium. Didn't call sections by rows or seating classes. Food on flite was worst ever & I have flown as a passenger for exactly 60 yrs this yr. When you asked the cabin crew they brought you the wrong drinks. Then with late arrival Munich the plane had to circle 2x so alot of people with connecting flites into eastern Europe were SOL. Lufthansa really has dropped their level of service.
Our plane had a lot of physical deficiencies. The seats did not recline properly or would not sit up straight. The outlets did not work. Our screens had a lag time & we could not properly watch movies or track the flight. Halfway through finally getting a movie to work, my entire screen re-set & then I couldn't get back into the movie. The food was also awful. Drinks were only passed twice, water was not available compared to other international flights. The gentleman in front of me was rarely wearing his mask & they would only tell him to pull it up, not enforce the rules. Our flight also waited for connecting flights in Frankfurt & we didn't leave on time (it actually left over an hour later than planned) so we missed all of our connecting flights in Chicago. Definitely a horrible flight experience.
Cons: "There was a dilay"
Pros: "Uncomfortable seats."
Cons: "Seats, and helping passengers when they have delays"
Pros: "Plane from Munich was late coming to Zagreb, so my flight was late because of that and was about to lose connection flight from Munich to Brussels. Then, Lufthansa drivers waited in Munich, put us in vans and drove us to plane for Brussels. Amazing service!."
Pros: "Smooth and easy flight"
Cons: "Food and drinks served late"
Pros: "The airline and the flight were pretty good"
Cons: "DONT SHOW BAGAGE INCLUDED ON A BOOKING WHEN ITS ONLY INCLUDED FOR 1 WAY! I HAD TO SHELL OUT 40 EURO TO CHECK MY BAG BECAUSE OF THIS!"
Pros: "Just about brand new Airbus airplane, very nice! Everything worked, seats reasonably comfortable for a long flight. Boarding worked well by area of the plane, friendly crew."
Cons: "They lost my luggage during the tranfer in Frankfurt. They did return it however within 24 hours."
Pros: "Crew were very friendly and welcoming. I was in economy, and I am a big person but the seats were comfortable."
Cons: "No complaints. Good vegan food."
Pros: "Was nice and pleasurable"
Cons: "Sittinf in the middle"
Cons: "Passport control in Frankfurt was slow, very long linen under staffed"
Pros: "The crew were very considerate. Also they have the best baby beds we have seen so far"
Cons: "The entertainment system was glitchy."
Pros: "Very explanatory clear and responsive. There was a short delay they kept us informed clearly and responsibly. Excellent flight and superb performance. Very polite and helpful."
Pros: "Very good flight and crew."
Cons: "It was a good flight."
Cons: "Flight was delayed more than 1 hour 30 minutes"
Pros: "Staff, especially male steward was very professional and dedicated. Bravo for the effort for the boy."
Pros: "The Germans are known for their efficiency and Lufthansa followed through with that. From the check-in process to cabin service, all was top notch. As I was sitting near the front of economy, any "extra" economy plus meals were handed out as to avoid waste. I was the recipient of a delicious Caprese salad. A nice treat."
Pros: "The service was outstanding!"
Cons: "Someone stole my phone charger :("
Cons: "Not entertainment at all"
Pros: "How all drinks, food, snacks & headsets are included and the staff so respectful and kind."
Cons: "The guy behind me coughing all over me. Not exactly your issue though."
Cons: "Water was spilled on me by flight attendant. Luggage was left in Frankfort. Did not have clothes or medications, or daily necessities. Must wait 1 1/2 days to get luggage"
Pros: "Great crew service"
Cons: "The on board entertainment sucks you need to upgrade"
Cons: "leg space is mediocre (i'm 1,93m though)"
Cons: "The cabin got a little hot during the night and made it hard to be comfortable. Also, the seats lean pretty far back so I had little room in front of me when the person sitting in front of me leaned their seat all the way back."
Cons: "Not a thing"
Pros: "Our attendents were clearly focused on our needs. Efficient and still very human and kind. A real treat."
Pros: "free wine."
Cons: "Planes are old and cramped. Our plane gave us the "personal entertainment option" which meant you had to use your own device since they are too cheap to upgrade the planes. However, this international flight only had american plugs so anyone without an adapter was SOL. I tried to watch the large screen at the front of my section but they showed the movie Lion that is in Hindi and therefore had subtitles and I couldn't read the words from 12 rows back. The boarded process is like a cattle call. DO NOT FLY UNITED!!! I thought I was flying Lufthansa but it was a bait and switch situation."
Cons: "Delays in Nice led to a narrow window for connection. More than ten people were left behind - doors practically closed in our faces - and Lufthansa was wholly unhelpful in rescheduling flights. Lines to speak with agents were absurd and then attendants had to take breaks instead of resolve issues. There were no solutions offered, only poor communication and an unwillingness to accommodate a significant number of customers who were inconvenienced. Finally, a "random inspection" led to a handful of passengers being surveyed by the German local police. Interestingly, a number of us were Hispanic Americans. The whole experience was extremely negative."
Cons: "Lufthansa does not honor frequent flyer statuses of any of their alliance partners in regards to seat upgrades. Being 6'4", the ability to upgrade to economy plus/premium is important on long-haul flights. Everything else about Lufthansa is excellent, but I will not book with Lufthansa for long flights anymore because of this. I'll stick with United from now on."
Cons: "The plane was half way full, i had the seat in the economy section same like a big guy, at one point i asked the flight attendant if i can change my seat to another economy seat (I didn't want a free upgrade) because the guy in my right could fit in his seat with the arm rest down and it was getting uncomfortable for me. She told me if i want a upgrade, witch I refuse to get and didn't help me in any way with the problem that i had. I think for cases like this even though it's an economy seat it still cost 750$ and for a 9h flight witch transformed in a 14h flight because weather condition and fueling problems, flight attendants should be more mindful with the guest confort rather than upselling. Lufthansa it's a geat company with great airplanes but i think that in order to get people to come back you should treat people in the economy class like normal people that pay a price nothing close to the word economy"
Cons: "It was delayed by 9.5 hours!!!!!"
Pros: "Munich airport is convenient and boarding went smoothly"
Cons: "This was an SAA plane, not Lufthansa. I have only had excellent service on Lufthansa. This flight again did not have a functioning entertainment system. I asked for this to be addressed and the SAA crew ignored the request and in the morning looked surprised to find out that several of the TV monitors had not worked at anytime on the flight. Not impressed."
Pros: "Among the most comfortable economy I've ever been on"
Cons: "too few toilet facilities for the plane section--and curtaining off other sections so one couldn't go to them"
Pros: "Due to unforeseen circumstances, I needed assistance to the boarding gate. The attendants were very helpful and courteous."
Pros: "Flights were on time. Both Air Canada and Lufthansa Airlines Service, including sitting and boarding process were relatively smooth."
Cons: "12 hour long flight from Frankfurt to LA was exhausting."
Pros: "Boarding and flight was on time"
Cons: "Seats and comfort was heavily compromised in economy class"
Pros: "The crew was SUPER NICE! Great smiles , really attentive- not fakes! What a great experience! Food and refreshments were good and plenty. Wide choice of Entertainment. Clean plane. When the industry quality of services has taken a dive so badly, one really appreciates the experience with Lufthansa who delivers. Thank you!"