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Pros: "Crew was fantastic!"
Cons: "I wish they would use newer planes on this long route but other than that everything was excellent!"

Pros: "Due to my religious faith I had booked special meals on Turkish Airlines. ( isegnent - Turkey to Washington DC ). Not only did the crew decline having my food reservation but they forced me to have food totally against my faith. Not sure if he airlines is biased against religions"
Cons: "Hon our food reservation Provide food as initially requested Unbiased attitude."

Pros: "The service and food are always fantastic. The staff really goes out of their way to make you feel welcomed and comfortable. The ticket price was fantastic too!"

Pros: "Everything...the food was delicious, the staff was gracious and always went the extra mile."

Pros: "Check in staff was very nice Crew on board not so professional Food was ok"
Cons: "Seats not comfortable Limited movie selection Flight connection time too long"

Pros: "Turkish got us on board although our incoming flight was delayed."
Cons: "Food of poor quality and possibly unhygienic as I developed tummy problems."

Pros: "Food was great. Crew was nice overall."
Cons: "When we arrived they tried to convince us to let our 4 year old fly w a broken tray table. After escalating they wanted to remove us but some other passengers intervened and helped. Entertainment system totally sucks. Movie selection was good but a headache to navigate."

Pros: "Sleeping accommodations, storage, crew attentiveness in business class was outstanding. 5he business lounge in Istanbul was the best ever. Great airline."

Pros: "Flew JFK to BOM -business class and back. Very impressed. Excellent service, food and punctuality."
Cons: "Rude reception staff at the Istanbul Turkish airlines lounge. Scowling all the time, unhelpful, condescending attitude. Should be fired. The lounge however was huge, beautiful and had excellent food."

Cons: "Seats are too cramped and not enough leg room. Plus our seats did not recline which is painful on a 10 hour flight. The flight attendants and front desk workers had an attitude as well."

Pros: "The food was quite good"
Cons: "The new type of aircraft - less room between seats, entertainment system was poor, online check in didn't work, when I got to the airport I was sent away for an hour - was unable to get my prefered seat (window) by the time I had returned."

Pros: "The crew were generally hospitable and courteous though not well informed. The entertainment choices were varied and enough. The meals were warm. Turbulence was well managed by crew and pilot. The toilets were clean."
Cons: "Flight was late, leaving less time to board connecting flight. The blanket was too small. The food and wine were below standards. The leg rests were absent and not enough room to spread legs. The basket in front too narrow and tight to put in anything. The charging unit for computer/mobile did not function. No clear instructions or help to board next connecting flight either through system or crew."

Pros: "Food"
Cons: "After bus arrived at steps kept on it 20 mins. 2 more buses arrived in this time. Still wait. Then let out all at once. Massive queues to board. Poeple not dressed for this. Poor babies crying Maybe 15 mins waiting in 2am cold on tarmac."

Pros: "Crew was friendly and helpful. Would choose Turkish Air again."
Cons: "Lost one of our suitcases. It was left in Istanbul and didn’t make it onto our connecting flight to Sofia."

Pros: "Quality of Service"
Cons: "-"

Pros: "Great entertainment options. The food was very good for a relatively short flight. Definitely will keep flying Turkish Airlines."
Cons: "The passenger that did get seat for her child and herself next to each other. So I gave up my window seat because another premadonna would not give up his. That was the only bad part."

Pros: "Very attentive staff who gave us an extra meal and checked in on us while my girlfriend was sick from food poisoning the day before."
Cons: "Far too few agents at check in. The signage wasn't clear and we waited in line for 15 minutes before realizing we had to be in a different line, for which there was only one attendant checking in for three different flights all leaving at the same time. When there are three layers of security at Attaturk airport, everyone waiting to check in were rightfully worried they may miss their flight."

Pros: "Length of flight was very tolerable"
Cons: "Transfer was chaotic. The crew could have informed the passengers about the transfer better. They simply haven't help at all on guidance to transfer."

Pros: "Not much"

Cons: "Worst flight I have ever been in. Horrible leg space. It was so uncomfortable."

Cons: "Food was dried out and tasteless"

Pros: "One of the best airlines over the world"
Cons: "Nothing"

Pros: "As above"
Cons: "As above"

Pros: "Despite the computer regulations the THY handled it smoothly in Istanbul. In Atlanta we had to wait at least half an hour to get them back. Service was good, till the end of the flight restrooms were clean. Besides they offer 2-luggage policy. I try to use them as much as I can. Thanks THY"

Pros: "I used the prime lounge in Istanbul and when it was time to go, I was able to practically walk on the plane without any wait. The seats were comfy and didn't have a ton of legroom but it wasn't bad. The staff we're friendly and helpful. The in-flight entertainment had a pretty impressive selection and had one of the best-designed interfaces I've seen so far (and I've ridden a variety of airlines). Last and most important, the food was hands down the BEST I've had on a plane. Turkish is killing it, they're my new go-to airline!"
Cons: "I really can't complain about anything, even if I try! Maybe the touch screen sensitivity on the entertainment console seemed a little off, but that's just nitpicking"

Pros: "It was all good!"
Cons: "Except that in the same day I had two flights with Turkish Airlines and both of them had a delay."

Pros: "food"
Cons: "leaving late"

Pros: "Great Planes. Good service o the air."
Cons: "Their service on ground needs a lot of work. From luggage check in to attitude of the staff is horrible. Specially in Turkey the service is so frightening that you hope you have your luggage and no need to go to find help. If you need help you are on your own. No one will take responsibility and help you."

Pros: "Worst customer service ever."
Cons: "Just don't do it. I've never been so mistreated. Everyone I met at the Istanbul airport who flew on Turkish was miserable and angry because of the way they were being treated."

Pros: "After checking in in Manila, they told us there is no more seats for us and we're not able to board the plane that we booked few months in advance! Wtf! We had to board next plane the next day, 24hours latet! One day of our vacation lost. Going back was no better since the plane from Manila had slight delay and we missed our connecting flight to Ljubljana for just few minutes. Disappointment again! We got home 15 hours later than we should have. Don't think we will fly with Turkish airlines ever again."
Cons: "After checking in in Manila, they told us there is no more seats for us and we're not able to board the plane that we booked few months in advance! Wtf! We had to board next plane the next day, 24hours latet! One day of our vacation lost. Going back was no better since the plane from Manila had slight delay and we missed our connecting flight to Ljubljana for just few minutes. Disappointment again! We got home 15 hours later than we should have. Don't think we will fly with Turkish airlines ever again."

Pros: "service"
Cons: "multimedia"

Cons: "Turkish airlines do not care at all about passengers from other countries (other that western Europe and USA) - my flight was cancelled but the airline reps did not bother to tell 150 plus passengers until the end... passengers got angry and one rep took us to the hotel desk, confusing with boarding passes and passport control on the way - forcing us to waster 3-4 hours; we were provided hotel accomodation at midnight (flight was supposed to take off at 9 pm - maybe they were avoiding to spend on out meals???"

Pros: "Promptness Courteous staff Personalized entertainment"

Pros: "Food was good. Flight was fast. On time."
Cons: "There was no entertainment on the first flight at all. Seats are very cramped"

Pros: "Comfy plane overall, good and entertainment was good!"

Cons: "Leg space a nighrmare!! Was uncomfortable for all the 13 hrs of the flight. Terrible experience"

Pros: "It was a 12 or 13 hour flight and except for sitting too much we were never uncomfortable. The service level made me think we were back in the 80's. Hot towels, attentive service, tons of food and free drinks. There was actually one meal that we would have eaten even if it wasn't on a plane. They gave out full size blankets and pretty fluffy pillows. (I bring our own anymore, because you never know if you will get one on most airlines, and if you do they're usually useless). Their entertainment system was amazing. We caught up on all the recently released movies that we've wanted to see for FREE! If only Netflix had this quality of movie offerings. They had fresh flowers in the huge bathrooms. It's that type of attention to detail you just really don't see anymore."
Cons: "Can't think of a thing that could actually be changed."

Pros: "Service when it was done"
Cons: "Infrequent service Crowded Entertainment system bad"

Pros: "Boarding was well-organised in Ankara despite the incidents and the closure of the airport the previous day."
Cons: "All was well."

Pros: "The crew were all professional and friendly. They made the flight very pleasant. The food was good and served promptly."
Cons: "The space on ALL airlines now are so claustrophobic it is not that fun to sit squashed into a tiny space. Air travel companies in general has teally made people who can't afford to go first class feel like livestock. But the trip was pleasant due to the crew's nice attitude."

Pros: "Everything"

Cons: "I really found that the crew was rude, specifically on the New York to Istanbul flight!"

Pros: "Plane had more food space than the previous one"
Cons: "They always ran out of food options."

Pros: "Every thing"
Cons: "None"

Pros: "Good in seat entertainment with many choices. In seat charging for devices."
Cons: "Leg room was unbearable for a 777, even for a 5'4" person! Only saw crew for the first 2 hours and last 2 hours of a 13 hour flight."

Pros: "NennnnnM"

Pros: "I loved the flight attendants, they were super sweet to us, specially our daughter"
Cons: "There is not free wifi!"

Pros: "Smooth. Polite. Delicious"

Pros: "Very little"
Cons: "Broken seat, TV only showing in black and white, ice cold and/or inedible globular food, air attendants with very little command of English"

Pros: "Very friendly crew, very clean cabin, very comfortable seats"

Pros: "Very helpful crew. Quick boarding process."
Cons: "Not much leg room, or space in seats."

Cons: "All god nice flight crew helpful. A well organized flight just what you would expect from a German airline"

Pros: "Comfy seats in United Polaris"
Cons: "Crew didn’t ask enough for additional drinks (neither alcoholic nor water)."

Cons: "Lufthansa disappointed. Seats were incredibly narrow and in both the airports and in the planes, the ability to charge your phone was poor."

Pros: "Smooth and easy flight"
Cons: "Food and drinks served late"

Pros: "amazong"

Pros: "everything from the boarding and check-in process to in flight comfort."

Pros: "the price"
Cons: "everything else food seats service ..."

Pros: "The crew was amazing, courteous and very prompt. The airplane was very clean and comfortable. Very comfortable flight."
Cons: "A seat in first class would have been even better"

Pros: "I liked that we got served a lot of snacks and food :)"
Cons: "Nothing honestly! Smooth flight :)"

Cons: "No complaints. Good vegan food."

Cons: "More leg room"

Pros: "The crew is amazing! We have comfort even in the economy class."

Pros: "Very nice flight, the food was super delicious and the crew very professional"
Cons: "N/A"

Pros: "The staff were very friendly; more so on this flight than the last flight. I booked seats for the emergency exit knowing it gives more leg room."
Cons: "My baggage was not on the carrousel that was listed on the display, it took a long time to get my bag and it caused me to be late to check into my lodging."

Pros: "Online check in, easy to board. Flight was on time."
Cons: "I wish there was a vegan option for the food/snack onboard."

Pros: "Crew was excellent and accomodating from check in to debording."
Cons: "Plain was very warm. Boarding in Frankfurt was on the tarmac and because I was traveling with someone who required wheelchairs it made boarding a huge pain."

Pros: "Crew amazing"
Cons: "No entertainment."

Pros: "The crew was really good. The food was much better than my cross the Atlantic flight. There wasn’t any entertainment so I am not sure how to rate it."
Cons: "Frankfurt airport is not very good. Why does a passenger who has cleared security in the US have to do it again in Frankfurt? It is an unnecessary requirement that causes some passengers to miss their connecting flight. I will give them a pass on clearing immigration But going thru security....no."

Pros: "The service was outstanding!"
Cons: "Someone stole my phone charger :("

Pros: "We were greeted by cookies upon entering the flight. I liked this experience. for a 45min flight everything else was as expected."
Cons: "having to climb up 6 stories with carry on luggage isn't fun. Some elderly people were struggling, caused everyone to slow down. I'd have taken the elevator if I had known we had to walk all the way up. Regardless, my expectation of German airports and German engineering is high, but things we take granted in US like escalators are a luxury in Germany and clear directions are missing... on the oncoming flight we had to wait for a door to be unlocked while everyone was stuck in the aisle way and stairs.."

Pros: "Same as above."

Pros: "Thanks for continuing to offer complimentary, hot meals on your international flights! Crew very friendly. Despite being in economy cabin, crew attempted to make it a good experience."
Cons: "Long flight, bathrooms start to look ugly. Incoming plane landed way out on the tarmac, obligating passengers to be all packed into shuttle bus which took a long time to get to terminal."

Cons: "Too warm"

Pros: "Nothing"
Cons: "Sno excuse for delaying a flight due to paperwork. The rescheduling was chaotic"

Pros: "Best international flight I have been on. Staff was very accommodating."
Cons: "The wifi was not working, but we still had in flight entertainment."

Pros: "Nothing"
Cons: "Not making the flight dinto issues caused by the airline."

Pros: "Nothing"
Cons: "Water was spilled on me by flight attendant. Luggage was left in Frankfort. Did not have clothes or medications, or daily necessities. Must wait 1 1/2 days to get luggage"

Pros: "Everything was on time; boarding was very fast and smooth; flight attendance very friendly and resolute. I have food 4 stars because I didn't try it."
Cons: "Nothing"

Pros: "The service and food was great."
Cons: "The bathrooms were pretty disgusting, with urine on the floor. Perhaps they could be checked on and cleaned."

Pros: "Service is outstanding in economy and puts US airlines to shame. Lufthansa is the best way to fly to Europe."
Cons: "Clearing passport control in Frankfurt is very slow. The setup is not very good for a world class airport. You need to give yourself at least an hour."

Cons: "The vegan meal. No airline appears to know how to make a healthy and tasty meal."

Cons: "Seat space is limited and if one is traveling from us to India both the planes have same entertainment channels"

Pros: "Professional, friendly, helpful staff, especially the Manager at Gates A17 and A18 who helped make sure I got a seat on LH011 after two other, earlier choices I had been put on were cancelled."
Cons: "Lufthansa must work on its domestic-to-international hub feeder system, which is unpredictable. E-mails were sent too late to be useful for knowing what was happening to the original LH009, then LH007 flights, both of which were ultimately cancelled, making the connection to LH400 dicey for the FRA to JFK leg of the trip. Telephone or SMS should have been used for faster contact. I had already printed boarding passes for LH009 about 20 hours before flight time and ultimately arrived at HAM two hours before flight time and thought everything was in order. It ultimately was not, and my checked baggage never made it onto the connecting flight."

Pros: "The food was pretty good. Normally I can't eat airplane food but it was actually good."
Cons: "The seat didn't go back at all"

Cons: "The on board entertainment sucks you need to upgrade"

Cons: "leg space is mediocre (i'm 1,93m though)"

Cons: "The cabin got a little hot during the night and made it hard to be comfortable. Also, the seats lean pretty far back so I had little room in front of me when the person sitting in front of me leaned their seat all the way back."

Pros: "Everything"
Cons: "Not a thing"

Pros: "Staff"

Pros: "The pilots"
Cons: "It was a bit hot in the salon. Food was average. Flight intendants were not very attentive. My neighbor was waiting for about 20 min to get someone picked up her empty glass. Entertainment: there was no Russian language."

Pros: "I am trying to figure out the difference between Premium Economy and Economy. Looks like the seats are a bit wider, but the meals are just about the same. We waited 45 minutes a Newark for a Gate, but that is not the fault of the airline or the crew"

Cons: "It was delayed by 9.5 hours!!!!!"

Pros: "Excellent airplane, very comfortable."
Cons: "Landed very late in Chicago and lost our connection to home. Had to spend the night to catch another flight home in the morning."

Pros: "Munich airport is convenient and boarding went smoothly"
Cons: "This was an SAA plane, not Lufthansa. I have only had excellent service on Lufthansa. This flight again did not have a functioning entertainment system. I asked for this to be addressed and the SAA crew ignored the request and in the morning looked surprised to find out that several of the TV monitors had not worked at anytime on the flight. Not impressed."

Pros: "Crew were delightful, kind and very helpful. Food was delicious and plentiful! For a small person, even a bit too much. Watched a movie I'd been wanting to see."
Cons: "Flight was regrettably, unavoidably delayed due to weather and another repair problem. Couldn't get comfortable to sleep and babies wailing."

Pros: "Among the most comfortable economy I've ever been on"
Cons: "too few toilet facilities for the plane section--and curtaining off other sections so one couldn't go to them"

Pros: "I enjoyed the flight and the movies."
Cons: "I didnt like the crew, they was very caold and not pleasant at all. didnt like the food."

Cons: "I will never gonna buy a ticket here again because didn't even take me i lost all my money"

Pros: "Nothing, Air Portugal is the worst I have ever experienced. Never fly Air Portugal, you have been warned."
Cons: "A different airline"

Pros: "TAP is great to fly, friendly, safe and solid, nice crew"

Pros: "nothing - they misinformed me left and right so I couldnt make properly informed decisions and then denied me boarding and told me to pay for a new flight after having spent over 750 and 3 days 2 nights at the airport due to the mishaps."
Cons: "staff that gives the correct information so u can properly plan for the check in and boarding procedures and compassion to advocate to let me onto the flight they made me jump thru hoops just to get onto."

Pros: "The food was great and the screw were nice and young ."
Cons: "The boarding process and charging 95 dollars for an extra bag is crazy."

Pros: "Average friendliness of crew, paying for extra leg room seat is a must"
Cons: "Food with a taste, rather than dull"

Pros: "Cree"
Cons: "Boarding was slow"

Pros: "attention and food"
Cons: "more bathrooms on the airplane"

Pros: "Great flight"
Cons: "All great"

Cons: "Not missing our connection due to delays."

Cons: "The plane was delayed 20 minutes, then another 20 minutes, then another 20 minutes, ended up leaving over an hour late"

Pros: "Scam"
Cons: "Do not sell flight you are not able to manage. Shame"

Pros: "We really enjoyed TAP Air Portugal and expect to fly with them again. Comfortable seats, pillow, blanket, and MEALS! Good ones with actual silver! USB charging port at every seat, with a good selection of movies. Great airline for a great price!"

Cons: "Wifi"

Cons: "The Airbus 330 is onder Verizon with classic beats with less place and pedals. Also the personal screens are far outdated"

Cons: "Passport control in Lisbon was awful and many people missed their flight in spite of them being made aware of the issue."

Pros: "Choices of movies and music"
Cons: "The vegetarian food was horrible and lacked variety. Feel like TAP makes food choices harder than it needs to be. How hard is it to just have a pasta option. Instead we got tofu croquettes....."

Pros: "TAP serves edible cheese sandwiches. First time in years I eat plane food and don’t immediately regret it."
Cons: "I travel with an international carry-on designed to fit in comoartments above seats in any and all planes (Tumi alpha 2 International), and yet TAP would claim it was too large to fit and forced me to check it. My problem is not only the wait once we land, but most improtsntly that the bags are beat up in the journey. Indeed, my carry-on arrived with several scratches on the plastic edges as well as some signs of worn on the textile. Because of this carry-on baggage size restrictions, I will not fly TAP airlines again (unless I can travel with my hand purse only)."

Pros: "The better question is what did we not like."
Cons: "Careless staff, unorganized, rude, long lines with slow working agents. We were traveling with our three and six year old and started with a weather delay and then eventually a cancellation. We stood at the Barcelona airport from 7pm until 2:30am with our children. Nobody offered us food vouchers, taxi or hotel. We had to ask and only got a hotel which was an hour away and taxi on us costing us over $100 euro! Everything closed and our children ate cookies from a vending machine for dinner. Finally we got to our hotel after 3am and slept until 6:30am to catch another taxi on us back to the airport just to find out it’s delayed and we would miss our connection in Madrid back to Miami. We arrived the airport again at 9am and at 3pm we’re finally given food vouchers for our hungry children to eat something. American Airlines has a direct flight from Barcelona to Miami but they insisted they couldn’t do that for us and we’d again stay another night in Barcelona at a hotel. This would all be fine if we weren’t traveling with small children, they didn’t have school and we didn’t have to work and had extra money to pay for all the inconveniences. This was by far the worst experience we’ve had and will never choose Tap again for our travels!"

Pros: "I travel for pleasure a lot and this was my first time flying TAP Portugal. I flew from LIS to MAD and the crew were overall more friendly and smiling than on US domestic flights. The plane was clean and bright. I did not notice if the seats recline. I will be using them for short flights throughout Europe when I return for visit."
Cons: "Flight was so short they rushed us eating the cookie and only water was served that I could tell. Also, TAP has their own boarding check-in wing of Lisbon airport. It was not clearly marked and Eropean arrows pointing up could mean to continue forward, as well as go to upper floors."

Cons: "When I booked the flight, your site said that I would not have a luggage charge, but I was charged 37 euros more when I checked in."

Cons: "Two flights today. Both over an hour delayed."

Pros: "Nice and clean aircraft, snack on the way to Lisbon"
Cons: "Cramped seats (very),"

Pros: "There was nothing to like about this flight!"
Cons: "The seats were the most uncomfortable I have ever experienced. There was no leg room. My knees were in the back of the seat in front of me abd I could not move. Unless you are way below average height, don’t take this airline."

Pros: "Clean"
Cons: "Could have had a vegetarian option for the sandwich."

Cons: "I don't think I have ever rated any service negatively, but here's my first. TAP completely ruined my birthday trip that I have saved up for a long time for. DO NOT TRAVEL WITH THEM! I had a valid Schengen tourist visa issued by the Consulate of Portugal. At the time of visa issuance, the printer of the Consulate was not functioning, so part of the visa information was hand-written, but it was properly signed and stamped. The Consulate told me it's valid and said they have been doing so for ten years. The Consulate also said that they, not the airlines, have the sole authority to determine the validity of the visa. When I went to the airport to check in with TAP, TAP staff denied me boarding because they did not believe my visa was valid. I only learned later that this action was inconsistent with TAP's own internal policies. The staff at the kiosk told me that I could either ask for a refund or rebooking of the ticket. But when I called TAP the next day, I was told I could not get a refund even though they should not have denied me boarding. I called TAP many times and got a different answer each time. They simply refuse to compensate me for their own mistake. It's the most horrible travel experience I've ever had!"

Pros: "All good. No complaints."
Cons: "$40 charge for carry on."

Pros: "Uma antiga queixa minha era o tratamento dispensado pela tripulação da TAP aos passageiros. Muitas vezes faziam o seu serviço sem paciência e até mesmo de forma rude. Nos meus últimos 3 vôos pela TAP, a tripulação vem se mostrando muito mais cordial e até mesmo divertida, sendo bastante simpática. Ainda pode melhorar? Claro que sim, mas agora não tenho mais "medo" de pedir um copo d'água a mais para os comissários."
Cons: "Sei que a tendência dos vôos low cost é não oferecer muito conforto aos passageiros, mas o espaço entre as cadeiras está ridículo até mesmo para pessoas com estatura mediana como eu (1,80 m). A poltrona, apesar de não reclinar, era até confortável, mas os meu joelhos ficaram espremidos pela poltrona da frente. Sem contar que, para um vôo de 3h, deveria ser disponibilizado algum entretenimento, mesmo que através do wifi (como já fazem as cias. brasileiras - se no Brasil já fazem, qualquer país do mundo é capaz de fazer!)"

Cons: "Leg room was NOT enough. Had an altercation with the person sitting in front of me when she wanted to recline her seat."

Pros: "I got to Rio de Janeiro on time"
Cons: "cramped seats, minimal water offered by crew on 9.5 hour flight. I also found the extra charge to reserve a seat on this flight a serious affront to economic sensibility"

Pros: "People were very nice that worked on the flight. Smooth flight."
Cons: "Seats were hard as a rock"

Pros: "Great comfy seats, checking was a breeze and the staff were friendly"
Cons: "No entertainment and I thought there should have been a little more food. What they did provide was good just a little shy on the quantity. INternational flight with no free bags."

Pros: "Fast boarding. TAP crew was nice as always."
Cons: "Cabin was freezing cold, all 8 hours. There seems to be no balance for the cabin's temperature in these long flights. Make sure you have a jacket and a blanket."

Pros: "Attendants were great throughout. Prompt takeoff. Food was good; drink service even better! Best movie selection I've seen on commercial planes. Seat was comfy. I enjoyed the flight very much and will always consider flying with TAP."

Pros: "very rude empoyees at check in"

Pros: "Plane didn't crash"
Cons: "Customer service on TAP IS TERIBLE. Employees are apethetic and useless. Don't fly this airline ever"

Pros: "I was able to easily store my carryon which is the maximum size you can bring in the overhead compartment and store my large zippered bag underneath the seat with still plenty of space for my legs."
Cons: "I would like to see all TAP planes come with a standard entertainment option on the headrest in front of you with the advanced menu option of movies, games, radio, etc. and ensure all headphone jacks are operational."

Pros: "Nothing"
Cons: "First flight was delayed by just a half an hour and we arrived in Portugal. We had a connecting flight to AMS with also TAP and had a two hour window to make the next flight with the same company (TAP). We were in line for passport and then security and talked to several TAP employees and they said we would be have time and wouldn't have a problem catching the second flight. Well, we got through the lines with 30 min before our next flight and they wouldn't let us on. Customer service and organization of the airline is really poor. The aircraft had minimal room and no entertainment. We got on our next flight five hours later and all they gave us was a $10 food voucher. So poorly managed."

Pros: "Successfully landed"
Cons: "2.5 hours in line to check in with the one agent working if you were not a gold whatever member. The same agent was at the gate taking tickets loading a single bus up at a time while everybody waited for the same bus to return to be reloaded. Ended up leaving an hour late due to being unable to load people on the plane, then a ground crew issue with loading bags extended the delay. No food service and voucher was given to cafeteria on exact opposite side and floor of airport. only reason we were able to use was because of the huge delays and problems trying to load the airplane. After the safety demonstration the flight attendants went to rear of plane and sat down in their jump seats for rest of flight. People were approaching them asking for water otherwise they ignored us. After landing stairs were used at rear of plane and door was opened. As we were two rows from the rear my girlfriend asked the male attendant 4 times if we were allowed to use the rear stairs as we were bus loading anyways, he never answered, looked at or acknowledged her speaking to him, he just stood at rear of the aisle ( 3.5 feet away) adjusting his tie and flattening his jacket sleeves. Was very awkward."

Cons: "Food was a piece of bread with some ham.....why bother?????"

Pros: "I tot was nice that the flight was not completely full so that we could have a little bit of room"
Cons: "Second connecting flight was very rough. We thought that this would be the shorter, easier flight but it was not"

Pros: "Aircraft seem well maintained and crews are very nice."
Cons: "Boarding was a mess this time. The lady directing the boarding did not make clear where each group should stand. So The lady had to send most of us back which upset many. TAP should copy Southwest Airlines except self checkin kiosk are horrid no matter which airline uses it."

Pros: "Good price. Fast, friendly crew."
Cons: "Incredibly tiny seats."

Pros: "Their system updates you with messages on gate changes and times. Staff is very friendly and professional. Planes are clean and seem well maintained."

Pros: "Generally good and professional."
Cons: "One washroom was permanent;y dirty because the FLUSH mechanism wasn't performing well. Another washroom was permanently locked - causing higher traffic in the remaining washrooms."

Pros: "Very punctual departure !"

Cons: "To whom It May concern: My husband and I had a very very bad time trying fly from lisbon to Madrid through TAP. We booked together under same booking number. We don't know why my husband's ticket had been cancelled?? Thanks good! We have to spend five times more money to buy another ticket to fly together!! Now we try to find out what happened. Nobody want to take the responsibility!! Hope someone can give us the answer! Qi"

Cons: "We were told that the flight had wifi and it didnt. The video units on back of seats were okay- not great. The audio on the headphones was not good at all."

Pros: "Cabin crew very friendly and helpful. Food very nice -- unusual mix of dishes for airlines!"

Cons: "Sandwich served was a bit bleak but it was served with a glass of wine!"

Cons: "Due to a strike in security at the Lisbon airport our fight was delayed 3+ hours. We were boarded on the plane and sat there for over three hours without any information from pilots or crew on why we were so delayed or when we would be taking off."