Pros: "The crew was fantastic. Very accommodating!"
Cons: "I would have expected in business class not to have to literally climb over other passengers to get out of my seat. The diagram I had looked at before picking a seat made it look like that would not be a problem but when others are laying flat there is no other choice but to climb over hoping not to fall over them or wake them up"
Pros: "Comfy seats in coach!"
Pros: "The best airline in the world!"
Pros: "No the seat was not super comfortable. In fact it was not even comfortable."
Cons: "The seat size and comfort"
Pros: "Crew was great and friendly. Seats were fairly comfortable."
Cons: "Our entire row's entertainment screens did not work and the attendants said (3 times) that they would reset our screens, but did not."
Pros: "The seats were nice and roomy and there was a great entertainment system. The flight was on a American Airlines 777."
Cons: "Very Little"
Cons: "Everything else"
Cons: "No food or refreshments served during the flight."
Pros: "On time depature"
Cons: "Little amount of snacks available Small quantity of food for the meal"
Pros: "Not much"
Cons: "Being delayed for 2.5 hours wasn’t pleasant. Once we finally boarded the crew members did apologise in person to all first class customers. I was sitting with my granddaughter right behind it. We felt like a second category customers.... nothing to add to it it shows it all"
Pros: "Friendly crew, flight on time, great food and snacks, good movie selection"
Cons: "Seats not too confortable, landed on time but got to the gate 45 mins after landing"
Pros: "Our flight was good"
Cons: "The bag drop off was awful, we queued 3 times and every time we got to the front the machine stopped working. Not enough staff to help solve the computer issues as there was one member of staff across all the drop in machines. Very frustrating to have to continually join new queues."
Pros: "Priority boarding and bulkhead seating for family travelling with infant."
Cons: "My 'infant on lap' (23 months old) was too big for the airline-provided seat (weight limit 12.5kg, and he weighed 13kg)."
Pros: "Respectful and kind crew. Dressed well Love that they are still wearing a hat!"
Pros: "Nothing - even in so called Club Europe."
Cons: "Cheapness and shabbiness in every respect. A sad downward spiral for a once impressive airline."
Cons: "Planes should have WiFi"
Pros: "It was on time"
Cons: "The service was bad"
Pros: "Overall flight experience was average. Crew was friendly."
Cons: "American Airlines always use those old Boeings for flights between Paris and the US. They look so old inside. No modern entertainment. They still have those small screens on the ceiling. No individual entertainment stations. And seats are not comfortable."
Pros: "The crew were nice"
Cons: "I paid for a different seat USD 77, they charged the amount on my credit card but I never get the seat! I am trying to cancel the charge on my credit card."
Pros: "Everything was awesome! The food, the seat, the flight. My best cross-Atlantic flight ever!"
Cons: "No complaints whatsoever."
Pros: "No lines."
Cons: "Impossibly poor online servicing, most unsympathetic, unhelpful and ignorant check-in, sales personnel w manager to match. If you take a hard-line to sympathetic, injured, elite member that s my 91-years-old father. And fail to provide most basic information of local scheduled flights you might just leave oneworld and let up-to-task risen stars add to the alliance (instead of abusing her standing as BA does. Shame on you."
Pros: "Went smoothly and on tome."
Cons: "It would be nice if someone cared about something. It didn't seem like anyone liked their job or cared about the passengers. All seemed like corporate greed. I have flown over 40,000 miles this year. This was the most unsatisfactory flight. Come on guys, create a good environment for a win win situation. Happy passengers make more money for the corporation in the end."
Pros: "Flight good."
Cons: "Your website didn’t tell us bags not included. Cost me an extra£200 at airport. More than poor. Who do I complain to?"
Pros: "Felt room in spite of being in coach. Friendly flight attendants."
Pros: "Customer service was excellent"
Cons: "Delayed then tube closed because somlatw and no weather issues just equipment according to pilot."
Cons: "BTW, BA cancelled the flight from Chicago and changed it to AUS->DFW->LON->BOM. While returning, wheel chair assistant left my parents on the midway who can't walk much and don't understand English. This happened at DFW airport. Next time I will think twice to book with this airline."
Pros: "Very much enjoyed the pleasant flight attendants. And we enjoyed the complimentary cocktails"
Cons: "The curry chicken was horrible, sorry."
Cons: "Flight cancelled."
Cons: "No internet"
Cons: "Even though it was Finnair it was quite difficult to get my boarding passes and was unable to choose the seats on my long flight. I had to get my boarding passes through American Airlines and then flew through British Airways. It would have been very frustrating/difficult to a new traveler. The flights themselves were very good, they were accommodating and was able to move my seat for me in JFK, the flight with British Airways was good."
Pros: "The folks at British Airways somehow got us on a flight to London."
Cons: "You booked us on a flight THAT DIDN'T EXIST. Thankfully, BA had another flight leaving almost a half hour earlier to London."
Pros: "Clean and comfortable"
Cons: "Nothing complimentary, no screens on exit row seats"
Pros: "Short flight, but it was OK."
Pros: "was not impressed with this experience in any way. The flight was late because two elderly could not walk the stairs. The train to the terminal was horrible."
Pros: "Flying on the 380 very smooth"
Cons: "Gate was not available at arrival"
Pros: "Going through immigration in Dublin and the flight over behind well managed"
Cons: "Security in Dublin is a bit disorgation going from the U.K. Into the US terminal. I lost my global entry card in the process and not much one could do with that process"
Pros: "Getting off the plane"
Cons: "Late departure and inefficient gate service. Seats very uncomfortable. Food was inedible. Otherwise, had a great time."
Pros: "Staff are all great. No fuss and every thing on time."
Cons: "It's economy class and always cramped. Standards slipping in the toilets a little. Seats are getting worn. The entertainment choice could be better. Food quality has also gone down"
Pros: "Pleasant and helpful crew, food was good and warm when served;"
Cons: "5 hour delay in taking off due to engine trouble"
Cons: "I HAVE FLOWN OFTEN ON OTHER AIRLINES & IT WAS THE FIRST TIME TO FIND OUT THAT BRITISH AIRWAYS ONLY ALLOWED ONE FREE CHECKED BAG AND I HAD TO PAY $200 WHEN I ARRIVED AT THE AIRPORT, $100 FOR THE 2ND BAG & $100 BECAUSE IT EXCEEDED 51 LBS"
Cons: "Seat backs are too thin. You feel every time the person behind you goes into the pocket."
Pros: "Hard to find anything positive."
Cons: "Each leg of the trip was delayed by so much that I missed each following connection. Got to Prague and found out my luggage had been lost. After filing a claim about 8:30 pm on the 19th, I had to take a taxi into town because my hotel car had been taken out of service for the night. Rotten trip to Prague."
Cons: "23 kilos for the large luggage is NOT enough for an international flight. When tickets cost SO much money you should be able to have a bit more weight!!"
Pros: "Good service. Very gracious that the plane waited for us arriving late from Rome."
Pros: "Friendly helping crew"
Cons: "They changed the gate three times and there was one and a half delay in take off"