Cons: "Change crew"
Pros: "Great food, friendly crew"
Cons: "Late boarding wasn’t announced. Ran out of several drink items on flight"
Cons: "More announcements about lateness of departure. Less breakable plastic glasses. Passing water out more e often. Better coffee- it was very weak. Better movie selection"
Pros: "Crew was very pleasant and efficient."
Cons: "Informed the day before via an email from the site that the flight was delayed. Arrived at airport on time, checked in. Once at the gate we all waited to board. Boarding time came and went with no information. Everyone waited. No information was announced and no one was at the gate. After waiting for over an hour with everyone in confusion, boarding was announced. No information, no acknowledgement."
Cons: "very short flight"
Pros: "Air Austral ok"
Cons: "When your company proposes flight which goes through Thailand, it should be clearly advised that there will be a visa that needs to be bought while going through the Thai immigrations, we spent around 14,000 Thai Bhats while incoming and outgoing. Very dictative country, I will never ever fly again through Thailand with Air Austral, I would prefer paying another Rs.10,000 to emirates and have a better service. The Hifly company that operated the flights from RUN to BKK and back, was a disaster, very uncomfortable and really bad service."
Pros: "Crew and service were top rate."
Cons: "Flight delayed over an hour. There was little information passed along within the airport. Boarding/manifest at the gate was a madhouse with no order or flight class boarding. This was surpassed at Reunion by the mobs crowding to get their visas."
Cons: "To learn that the flight was over 3 hours later was a problem for different reasons : - what to do in a airport during 3 hours ? - we arrived in St Denis at 11:10 pm, + luggage time so nobody could come to pick us"
Pros: "Food and service are above usual airline standard."
Cons: "Both directions transit/transfer at Reunion/St. Denis was a joke. This is more the fault of the airport than Air Austral. The security facilities are inadequate and slow, staff unfriendly ... consequently the transfer can never be made in time and departure is delayed. After all of that you get back on same aircraft !!! why not leave passengers flying onwards to Johannesburg (Mauritius) on the plane ... as I have experienced with many other airlines."
Pros: "Staff was nice. Worked to make sure we were seated in a way that helped us stay together. Plenty of space. Courteous staff."
Cons: "Flight was delayed leaving Antananarivo. Flight arrived slightly late to Port Louis (Mauritius). Wanted to get food at airport in Reunion as we got to Reunion at 8:25 pm and had left home (to get to airport in Antananarivo at 2:30 pm, were only served a small snack on flight - it was only 1 hour long), but there was no ATM in the terminal and the only place serving food did not accept international credit cards."
Cons: "Arrived 20 - 25 minutes late on connecting flight Air Austral from Johannesburg. But the real problem is transfer at St. Denis - worst ever encountered. There is only one security station in a cramped stuffy area ... staffed by 8 slow, useless and unfriendly people. The technology must be outdated, because although your cabin bag, laptop case etc. is scanned, before scanning every bottle (no matter how small ... even 50ml or 100ml), makeup etc. is manually searched for then taken by hand and scanned in a separate device. Also any duty-free in a sealed pouch is taken, opened, then re-packed in a new IDENTICAL pouch and sealed !!!aaarrrrggggh?? Do this x 100 passengers (all travelling to Port Louis from Johannesburg via Saint Denis) and your Air Austral scheduled 1 hour transfer time is a joke ... with this frustrating process they need 2.5 hours minimum. Coupled with Air Austral late arrival of 20 minutes departed about 80 minutes late. The joke of it is the plane from Saint Denis to Port Louis is the same plane as used for Johannesburg - Saint Denis leg ... so why disembark the 90% passengers going to Port Louis at all ... leave them on the plane and only disembark those few for Saint Denis."
Cons: "Online check-in - boarding pass for 2nd leg Saint-Denis - Port Louis could be issued, but not for 1st leg ?? Boarding - confusing - boarding pass issued stated 14:45 as boarding time when this was in fact scheduled departure time. Plane eventually departed 20 mins late."
Pros: "Air Austral is a great airline providing top quality service"
Cons: "too little of ethanol on board (nothing)"
Everything was perfect. Keep up
The crew was very friendly. The check-in to boarding process was onerous and unclear. I understand that part of the process is not the airline's responsibility but they can lobby to streamline the process
Pros: "Great plane Food ok Entertainment system good"
Cons: "Snacks in between meals (9 hr flight no snacks in between meals) Poor choice of films"
Pros: "It’s acctually the second time , just last week 23rd , our flight with delta got delayed that made us missed our connecting flight and I had to pass through Nairobi, female crew serving snacks came over to me with snacks and told me I ordered low fat food which I did and I asked her if it was ok if I had chicken that day she insisted that had ordered low fat mean and that’s what she has to serve me and I had to tell her again I needed chicken, she started arguing with me over snacks she got offended and she just threw food in my hand almost dropped to the floor , I think that was not professional at all. And today again coming to Nairobi the female crew came over serving snacks again and requested if I could have some wet wipes my hands were dirty dirty because had seen a crew handing out with to the people in the front raw but she answered me it was in the bank and she kept on and I again asked the male crew and he explained to me that they mostly don’t give wet wipes for short flights but I had wet wipes when I flew to Nairobi from Amsterdam and I had too when I left Nairobi to Uganda , what’s the point of serving foods when passengers gotta eat with dirty hands , and today again-the same female crew skipped the first raw of two males with snacks who were seated in front of us and even if they told her they missed the snacks, she stood there and called the male crew just unprofessionally to bring the snacks for the gentleman and she just never cared . I think they should do better thanks ."
Cons: "They should be more professional and friendly to people they act like they don’t care sometimes ."
Pros: "Glad to receive small snacks for short flight Headphones were issued from from second flights, but not from Zanzibar"
Cons: "Check air on on plane as it was so lights that air doesn’t hit the face so it was very warm flight"
Pros: "Barely functioning entertainment portal. Average food."
Pros: "Crew was helpful."
Cons: "We were delaying on the outgoing flight and coming back as well."
Cons: "Food - the vegetarian sandwich was cheese with a tomato and cucumber. I mean really. How about a nice tasty hummus sandwich or falafel?"
Pros: "terrible airline"
Cons: "delayed my flights twice"
Pros: "The timely departure and arrival."
Cons: "The aircraft deployed is old no entertainment facility...you cannot charge your phone."
Pros: "The crew was professional and gave me undivided attention. The food was good. I enjoyed the flight"
Cons: "Cabin crew could have checked up on me more often for anything I would need inbetween the meals"
Pros: "Both segmrnts left on time. The on- flight crew were pleasant. The 787 on first flight comfortable in biz class for a nap. Food service well carried out by crew."
Cons: "The 737 on second flight ....the long overnight one... Was very uncomfortable in biz class. On arrival in Nairobi...the hub city...there was no staff. A.c. no working or escalator in airport. Biz line for security not open. Food below average. No breakfast as we one meal."
Pros: "Crew efficient and eager to please. Generous with food and drink."
Cons: "Some seats had damaged entertainment equipment. One seat had a damaged USB charging port. We just used the one from the next seat. Another had a damaged remote control for the entertainment system. Still usable via touch though."
Pros: "Smooth and comfortable flight!"
Cons: "Crew should take diversity training, they tend to treat white people better than people of color. Also this flight was delayed and communication was poor, no crew were on sight during the time on ground! The selection of movies was so poor. KQ is really a stingy airline, 15 hrs flight and no amenity kit! Smh"
Pros: "Better food with Kenyan flavor"
Cons: "No Kenyan food"
Pros: "Kenya airways theme song"
Pros: "This was a good flight; enjoyed everything"
Cons: "My only disappointment was that I hoped to buy Amarula on the flight, but apparently they were out of stock."
Pros: "I liked the staff members in the plane. they were very nice"
Cons: "the food portions are too small"
Pros: "Te time of te flight"
Pros: "Friendly crew"
Cons: "At one time the flight got too cold"
Pros: "On board movie selection is good, however could be a bit larger."
Cons: "Entertainment system plays very old films Stop over 5 hours."
Pros: "Flight itself was fine, there was nothing particularly positive to comment on."
Cons: "Flight was sold as a direct flight, but we landed in Bangkok and had a 1 hour layover there. We did not have to get off the flight, but still was definitely not a direct flight."
Pros: "Once on the flight the flight crew were caring and accomodating."
Cons: "Kenya changed my flight to two hours later 18 hours before I was to leave. Making me have a 10 minute connection. Then after an hour in a airline office they promised to hold my connection. When my flight landed on time, they did not hold my connection. So they changed my flight and didn’t follow through on the fix. We would now miss wedding activities and business meetings. Then my partner got sick and they refused to taxi us to hotel for the night but take a bus that leaves every three hours. Her sickness got worse and there was a Kenyan airlines doctor who evaluated her at the airport after waiting 40 minutes laying at check in with her crying due to pain. We had a medical release from the doctor saying she needed extra space to lay down but the check in manager refused to make room for her saying the flight is full and she would not upgrade her to accommodate the medical release because we had an economy ticket. My partner looked so bad that the flight crew considered kicking us off but eventually made the space for her to lay down and were helpful on the flight. This is this disgraceful and the worst experience I’ve had with any company."
Pros: "Trip on the Dreamliner to/from Nairobi/Joburg went very smoothly. Entertainment was limited but worked and was fine for a 4 hour trip. Food was nothing great but nothing disastrous, booze was handed out willingly, staff were efficient, plane was on time - I rate it higher than SAA for the same leg and would choose KA again."
Cons: "Expensive at $800 but limited choice in Africa so what can you do?"
Pros: "The plane was pretty comfortable, they gave us blankets and pillows even though it was only a 4-hour flight."
Cons: "They served "breakfast" halfway through which was two tiny servings of meat and a piece of chocolate cake. Not much food and not really what I wanted to eat in the middle of the night! Boarding was completely chaotic, some screens said the flight was delayed, others said it was on time (it was delayed). When we arrived in Nairobi they hardly apologized for the delay, and also insisted on sending a bus to come pick us up from the plane because it was raining, which took forever. Missed my connection by about 5 minutes and had to wait almost 10 hours for the next one."
Pros: "Not much"
Cons: "35 minute departure delay with not even an attempt at an explanation. Broken seat. Cramped."
Pros: "Boarding was early"
Cons: "Plane full and didnt have enough room for a number of hand luggage, mine invcluded"
Pros: "They no take care of my bag"
Pros: "Everything fine! Especially appreciated that flights were on time, even early."
Cons: "Staff on the airplane a bit miserable. Uncomfortable seats and no choice of food. Going downhill"
Cons: "Poor Service. Did not care attitude."
Pros: "Generous carry on limit, good prices, complimentary food on flights, on time departures, on demand entertainment"
Cons: "Boarding lines were a bit chaotic."
Pros: "The staff in Addis was pleasant."
Cons: "My original flight was cancelled and I was only given an hour notice before arrival time at the airport! I was rerouted from a one hour direct flight to a 7 hour delay through Nairobi then to Djibouti."
Cons: "The airline doesn't accept payments for changing flights over the phone. I arrived at Lilongwe airport and they said I couldn't pay them there and that I should pay in Nairobi. The plane was of course late leaving Malawi and when I arrived in Nairobi, the plane was getting ready to leave. The customer service line had +20 people in it. I waited my turn then the agent said it was my fault that I missed the flight and the next flight would be $243 USD instead of $90 like the gate agent stated. Then they told me I had to pay the $243 in cash and they didn't accept credit cards. All of the ATMs were broken there. I returned to the agent and they did accept credit cards, they just didn't want to go to the office to swipe it. The entire ordeal took +4 hours. Worst customer service ever."
Pros: "- Short flight - Clean flight"
Cons: "- Food minimal in size and quality - Little manners staff"
Cons: "My flight was 36 hours delayed and Kenya Airlines did not tell us why. I then heard that the same flight had been delayed three nights in a row. This led me to book another flight to my destination, so that I did not miss anymore of my trip. I am going to pursue a refund of my original flight. It seemed to me that Kenya Airlines new the flight would be delayed and said nothing until two hours before. Also how they handled the situation was very poor. I will never fly with Kenya Airlines again."
Pros: "It was a great flight except for food"
Cons: "Choice of dish - fish ( was like rubber) or beef"
Cons: "Not much space between rows,everybody reclined their seat, you could barley move"
Pros: "My flight was delayed for 7 of hours. However, the airline communicated prior to departure and also provided us with hotel voucher. I missed my connecting flight to Francis town hence Kenya Airways provided me with a voucher to a hotel in Gaborone and I was able to travel the next day. I am grateful for the efficient communication and services provided by KQ."
Pros: "Crew was nice, seats were roomy"
Cons: "Delayed and missed my connecting flight. Spoke to some locals and they said this is the norm for Kenya."
Cons: "no headphones available in economy class!!!"
Pros: "very efficient processes and very friendly/capable flight crew."
Cons: "the food was not great (i don't have high expectations for airplane food)"
Cons: "My laguages did not arrived and delay on both doigt. I missed my connexion to Mumbay from Nairobi on 3rd. Therefore, I missed my unchageablble flight to my final destination. I had to buy last minute ticket for Bangkok-Koh Samui which was very pricy! Any compensation so I'm feeling very unhappy!"
Though the food was very good ,I think the portions were too big. It was hard to manage everything on that small table. And you really don't feel like eating too much on a long flight. Just a suggestion and it would save you some money too.
Poor inflight movie selection
Pros: "Perfect landing, in time"
Cons: "Apart from beverages with the meal, there was no other offer for any beverage. This is a 4 hour flight. Really uncomfortable"
Pros: "First time in business class. Service was amazing!"
Pros: "Food was good, entertainment system was good."
Cons: "Crew told me to wait while they eat their meal (on a 4.5 hour flight?) headphones get cleared 20min before landing but all the rubbish gets left on your tray table. delayed departure because the plane was being cleaned, i think if they cleared the rubbish in flight then perhaps it wouldn't be so dirty. Also no information provided as to why the boarding was 30min delayed (COMMUNICATION!)"
Pros: "Seat was very comfortable"
Cons: "Inflight entertainment could be much better. Not much choice of films, particularly latest ones. Headsets very uncomfortable and sound quality poor."
Cons: "General lack of concern for passengers. The kids in the seats next to me had screens that weren’t working and they wouldn’t even try to fix them. despite the fact that the water was there, when I declined the meal but asked for something to drink they refused until later."
Pros: "Crew were friendly and helpful."
Cons: "Flight was delayed all throughout. Plane was old and uncomfortable compared to other Air Mauritius planes I’ve used. Food really bad I did Not enjoy this flight whatsoever Missed my onward connections"
Pros: "It landed safely"
Cons: "Delayed 3hrs with no information just apologies. Toilets onboard not clean and leaking. Several trays broken. Coffe/Tea served by pouring over customers rather than tray with cup. Safety information only shown when landing. Staff bumped isle passengers several times (me 4 times) with no apology. Chaos in serving dinner as special meals and vegetarian meals sent to wrong seats."
Pros: "I sat onseat 8c on this old Airbus 319 and my knees were killing me so little legroom. Im only 1.78m"
Cons: "Take out one row and give cattle class a little bit mor space please. I already have deep vein trombosis from flying."
Cons: "The quality of the entertainment hardware system is rather old and out dated as opposed to most other long haul airlines I’ve sat on which I really think Air Mauritius should consider upgrading. It’s the only airline that I don’t even bother using their entertainment system at all."
Pros: "Plenty leg room space."
Cons: "Interesting to see that they use the older plains to routes to "not so developed" countries, where they seem to account China. On other routes, the airline seems to be using much better plains with better overall service. I will surely avoid use this airline on flights from / to China."
Pros: "Got a notification well in advance that it would be significantly delayed."
Cons: "IT WAS 13 HOURS LATE!!! Made me miss an important dinner, lost opportunity to sleep before an important day of conference meetings, and missed a breakfast meeting as well. Valuable time was lost due to this absurd delay. Seats were small. Won't rely on Air Mauritius again."
Cons: "Mon bagage n'est pas arrivé!!!!"
Pros: "The Air Mauritius plane was actually quite comfortable."
Cons: "The entertainment on the flight operated by Air Mauritius was not great. It was still old-fashioned and not interactive. The breakfast on Air Mauritius was not healthy at all and was extremely carby and sugary. It could do with some additional protein and less sugar. The vegetarian dinner could also have done with some additional protein."
Pros: "We landed on time"
Cons: "The entertainment system"
Cons: "Seating is quite cramped, I am not a tall person but couoldn't get comfort with the space between seats. Anyway, the crew requested passengers to straigthen up their seat during meal-time which was a bit of relief. Breakfast was mediocre - one bread with hot drink after 6 hours inflight. Crew provided excellent service though through offering additional drinks."
Cons: "Boarding took much time than average and the anouncement was confusing. Some people are still at the registration desk while the speaker annouce "last call to passengers". There was a lack of coordination which makes passenger felt nervous."
Pros: "Staff were very nice, meal was good."
Cons: "Cramped seating, full plane."
Pros: "Food was very good."
Cons: "Seats were cramped."
Pros: "Aircrew were great, friendly and professional. Meal was very good."
Cons: "Seating was cramped and people in front kept their seats fully inclined during the full 7 hour flight."
Pros: "Very quiet flight, the pilots knew what they were doing from take off to landing."
Cons: "The crew is polite, but really slow serving the food and drinks."
Cons: "Seats (very uncomfortable) Leg room (way too little)"
Cons: "We continued our journey from Mauritius to Reunion, and given the quite small plane, Air Mauritius deliberately left one of our suitcases (and a few others of other passengers) behind. This was then only brought to our hotel the next day at noon (36 h late). Very annoying, as they didn't tell us beforehand (then, at least we could have packed some essentials in our hand luggage)."
Pros: "Air Mauritius was a pleasent surprise. The aircraft was clean and the staff wasattentive. The biggest surprise was they served a meal on the short midday flight and that meal was delicious."