Pros: "Service was great"
Cons: "Airplane lack modern entertainment"
Cons: "I am tall, and I did not have a favorable seat. Many think all tall people like the aisle seat"
Pros: "The crew was friendly, helpful and hard working."
Cons: "Departure was delayed 2 hrs due to a leaking waterline. We stood on the ramp for 40 min waiting for the initial repair and after taxing to the runway, we turned back due to the repair not holding, going back to the bay for another repair which closed all 4 centre toilets."
Pros: "1. Friendly welcoming crew 2. Comfortable seats 3. Reasonable selection of entertainment 4. Clean amenities"
Cons: "1. Although i requested Halal food in advance, when i booked my flight, non was provided. 2. I got to the boarding gate, 10 minutes before the plane was initially scheduled to take off. I was the second last person to board the aircraft because there was a long queue at Passport control with only one officer for a prolonged period. The man at the final boarding checkpoint, insisted that i was late because of shopping, and insisted on me catching a new flight the following day. He said that they had already filled up the plane with Stand By passengers, and my bags had already been off loaded. I had to beg him to allow me to board, and eventually he did. About 10 minutes after the scheduled departure time, the captain announced that they were waiting for one more guest, and the flight actually left about 20 minutes later then schedule anyway. This series of evens led me to believe that the man at the boarding gate was trying to elicit a bribe from me."
Pros: "Crew very good especially Karl"
Cons: "Screen did not work. Entertainment not updated."
Pros: "Not too late even though engine problem before takeoff"
Cons: "LEGROOM PLEASE. Also, for 16h flight a phone charger and an on-demand entertainment system could be considered."
Pros: "plane felt comfortable"
Cons: "SAA always has problems with the tv screens, also the flight was empty and I asked for extra food during the services and flight attendant seemed to have a problem with it"
Cons: "They could stand to update their planes. The entertainment system is outdated and on both flights, my boyfriend’s audio was broken. Plus, no USB charging ports."
Pros: "The ease of boarding, flight was half empty so lots of space and confort, the seats are well spaced so lots of leg room."
Cons: "No entertainment, the tvs were not working."
Pros: "I flew to RSA in the "old' aeroplane so it was a pleasant surprise to fly back in the new plane."
Cons: "The food. Not sure why the try to serve a hot meal when fruit cheese and crackers would be perfect. Muffin and cereal for breakast would have been lovely."
Pros: "I cannot say enough about the service from South Africa! Always smiling, always helpful and saying it’s their pleasure when you say thank you. It is top notch!"
Cons: "Can’t think of anything"
Cons: "Poor food and movie choice"
Pros: "Very hospitable crew at all times"
Cons: "Immigration/landing forms ran out"
Cons: "no email to help me check in ahead of time, the in-flight entertainment was broken, and the arm rests don't lift up far enough to get fully out of the way. The second two made for an uncomfortable 15 1/2 hour flight."
Pros: "Lots of good movies to watch. Good food, with multiple choices. Good service."
Cons: "Comfort is only good, as any 15 hour flight gets uncomfortable to sit for so long, but leg room is decent for economy class."
Cons: "Delays. Hadvto rush to catch connecting flight"
Pros: "No significant delays and flight attendants were nice enough."
Cons: "The system didn’t work and eventually had to move seats and away from my wife. Food is passable."
Pros: "Crew was fantastic and caring!"
Pros: "Everything went extremely well. Crew were professional. It was a really bumpy flight but felt safe."
Pros: "Food and drinks on offer were good. The staff were also good."
Cons: "The sound on the entertainment system was poor on the outbound and return trips. Turning off the system when still forty minutes away from London, and nearly at the end of a two hour film, was annoying."
Pros: "Love the Amarula! And the movies!"
Cons: "The seats were TERRIBLE! No lumbar support and terrible forward head pushing! These are seriously the most uncomfortable seats I’ve experienced yet. And they leaned back so much into the person behind you :( And no indiviual air flow control? Boo to the new plane design :("
Pros: "DID NOT LIKE MY LUGGAGE GOING MISSING! IT'S STILL MISSING AND, AFTER RECEIVING PROMISES OF DELIVERY TODAY, THERE IS NOW NO RECORD OF MY LUGGAGE!"
Cons: "DID NOT LIKE MY LUGGAGE GOING MISSING. IT'S STILL MISSING AND, AFTER RECEIVING PROMISES OF DELIVERY TODAY, THERE IS NOW NO RECORD OF MY LUGGAGE!"
Pros: "Everything ontime"
Cons: "we were in the plane for nearly 30 hours due to an air traffic controllers strike in Dakar. During that time we were only served two meals and a sandwich. And during the four hours on the runway in Gambia the crew seemed to disappear rather than offer drinks snacks etc. which would have helped. It seemed to us that SA Airways should have known about the strike before we left Johannesburg and made alternative arrangements rather than making decisions while we sat int he plan on the runway in Gambia and then backtracking to Ghana."
Pros: "Food, wine, service, seat, captain updates"
Cons: "Could have better in flight entertainment"
Cons: "I’ve never been to a smooth South African Airways flight. Both on the way to South Africa and returning from there the entertainement system didn’t work."
Pros: "Good space and legroom."
Cons: "Option to get more food would have been better since I just got off a long flight. Tray for food and laptop was broken."
Pros: "The on boarding was quick ... the off boarding quicker (as we ran off!) The staff were smiley dispite a tough flight"
Cons: "Very drunk older lady kept us awake all night, either by shouting, threatening to be sick, physically fighting with her hubby or falling over, staff should have cottoned on earlier to state of passenger and kept an eye to avoid her sneaking the duty free (classily drinking from the bottle) this teamed with a broken media system (both ways), sloppy food and pretty dirty plane made for a very unenjoyable 10 and a half hours"
Pros: "Staff were friendly, food was good, seats comfortable"
Cons: "Continued to lose my luggage."
Pros: "Boarding and leaving on time. Well organized. Great crew. They give us a sandwich for free, unexpected because in USA they charge for everything in economy. The best ..... we got the suitcases very fast. More than any another airline"
Pros: "Good food - requested special meals. Complimentary drinks. Seats roomier than many other airlines. Easy to get help over the phone. The crew on our way to Africa was extremely friendly, on the way back they were ok. Able to help yourself to water at any time."
Cons: "Seats are hard - take a pillow!"
Pros: "the staff were friendly and the plane lovely. improved seats"
Cons: "no vegetarian meal option"
Cons: "Chicken slightly undercooked"
Cons: "Ground staff was rude when we were going to miss our scheduled flight and needed to be rescheduled. Then because they refused to help me rebook, I had to pay a "no show" fee (even though I was standing right in front of them at the airport), as well as a rebooking fee."
Pros: "It was short"
Cons: "SAA is an absolute disgrace. My wife and her father were bumped off a flight and given vouchers. But the vouchers can't be used online or over the phone, you HAVE to go to the airport to the ticket office to use them. They must be used on the same destination flight and you CANNOT buy a one way ticket. But the amount was only enough for one way. Absolute dog show of a company run by completely senseless idiots."
Cons: "In flight entertainment headphone jacks were not working in my seat or the seat next to me. Flight smelled like the bathroom most of the time, and bathrooms were really disgusting"
Pros: "There was one flight attendant who served my aisle who went above and beyond for her customers. She would sneak extra dessert or wine to those she noticed enjoyed it most."
Cons: "Plane was not very clean."
Pros: "clean big cabin with lots of overhead space"
Cons: "crew seemed angry to have to be there."
Pros: "Boarding was efficient."
Cons: "The entertainment system for entire rows did not work for the entire 12+ hour long flight. There were no open seats to switch to, they ran out of food and bottled water (!). I could not aircheck my custom chartered family painting because they could not fit it through a machine to scan and they would not bring it to a bigger scanner downstairs, even though they had the options to and had previously airchecked it with SAA, PLUS I was charged extra to check it. Ridiculous."
Pros: "The blanket and amenities in our seats"
Cons: "I had brakfast, it was OK, the bread was very cold -not inviting. Have the chefs check on this There is not enough offering of water, in mostly all other long haul flights I have been, bottled water is offered several times throughout the flight There is not a final collection of garbage at the end of the flight and we end up with carrying it out or leaving it inside the plane. In mostly all other long haul flights I have been, rubbish is collected at the end of flight Please implement these measures"
Cons: "Despite online booking the night before and checking in at the airport, they failed to book me on the flight and had to move my seat. It was a very full flight so it made for a very uncomfortable 16 hours back to NYC."
Pros: "Ran out of meal selections before they reached my row, so they started on our end for the next in-flight meal so we were certain to get our choice. Appreciated this accommodation."
Cons: "Passenger next to me was too large for her single seat, and I spent the 16hr flight squeezed between her and the window in half my seat"
Pros: "Sincerely gracious and helpful crew as opposed to the usual on other airlines of doing what they should but with a distant and not friendly attitude"
Pros: "There was a lady having fit and vomiting and really not well, the crew looked after her amazingly until touch down!!!"
Pros: "Kensani Nyembe (especially) and her crew were excellent"
Cons: "The flight delay I experienced added 8 hrs to a 24 hour journey and despite assurances in Joburg from Lerate Lempe that I would be allowed access to the lounge at JFK airport, all I got was a 25 USD voucher in a rubbish restaurant in the terminal. Most of the customer service was poor (including the young lady who didn't take it upon herself to suggest next steps after informing me of the flight delay - her apparent lack of concern about that and time taken to rebook me a new flight was beyond belief). The food was substandard (quality and quantity given the 14hr journey) and in-flight entertainment didn't work for a couple of hours. The queues at JFK were slow moving, unnecessarily long and your people did not seem concerned with the fact that passengers had to stand in line for an hour at least to check in. To top that off, because your airline does not have the body scanners mandated by the US, all passengers had to have a secondary body search at the gate. Sufficing to say, SA Airways, you are being left in the dust by BA and Emirates."
You cancelled our flight without even notifying us up till today. Luckily for us we found out about it about 10 hours before our flight. My son Desmond Owen was in contact with you about the refund. Goodday.
Cons: "More entertainment options"
Pros: "Boarded and left on time"
Cons: "Food was awful. It was so hot I was fanning myself. I had a 11 hour flight and than a 10 hour flight after both British airways, and the same exact food. So I just went hungry. I smelled something amazing so thought I would get a good hot meal as my last meal since I had not had anything in 9hours, but nope, just got a measly cold sandwich. I won’t book British airlines again for international travel, I’ll stick to emirates."
Cons: "Hardly saw a steward in business class the whole flight. Must be part of BA’s cost saving initiatives, but means you don’t get food on time, offered drinks or even a menu"
Pros: "Crew was very nice and no surprises while boarding at the gate"
Cons: "You had to pay for snacks or water"
Cons: "Distance between seats on the low side i.e. not much leg room. TV screen again on the small size in comparison with other airlines. Ear phones poor build quality and sound. Plastic cutlery. Small meal trays. No hand wipes with meals. In comparison with other airlines BA is only an average carrier."
Cons: "It appeared that check-in staff had never dealt with a mobility scooter before"
Pros: "Flight was on time."
Cons: "Not applicable."
Pros: "Flight good, crew helpful and no problem with boarding."
Cons: "No hot food and no announcement in the Airport. Limited choice of other food."
Cons: "Only one round of drinks served?"
Pros: "Crew was great, plenty of food."
Cons: "The announcements ran a bit long toward the end of the flight. Quite a bit long"
Cons: "The people handling the boarding were rude and inefficient. Not a way to staty an 11 hour flight."
Pros: "Crew fantastic. Seats very cramped so hard when travelling alone with people crammed next to you. I am very short and still found seat cramped. Blankets skimpy. Heathrow to San Fran. Johannesburg to Heathrow was more comfortable."
Cons: "Most things I give a high rate on BA but travelling economy these days is very cramped especially as I did two long international legs with short four hour break between."
Pros: "The flight was great and was on time. Down side, no entertainment at all."
Cons: "Lack of entertainment"
Pros: "More legroom than other aircraft, plentiful IFE (in-flight entertainment), and a USB charging point in the seat back near the video screen. Decent food and wine, great crew."
Cons: "We departed the terminal for takeoff but a passenger had a medical emergency requiring a return to the gate and off-loading along with finding the passenger’s baggage down below. Not the airline’s fault, of course, but maybe passengers should carefully consider their health before embarking on an 11.5 hour flight from one continent to another."
Pros: "On time, attentive staff"
Pros: "Flight arrived 30 minutes early."
Pros: "Anna from Portugal was fantastic"
Cons: "Seat 26J was awful. You could feel the springs coils!"
Pros: "Quick boarding, good crew."
Cons: "Greasy food."
Pros: "The Crew were great"
Cons: "Boarding could have been more efficient"
Pros: "I loved the new modern plane. It was a bit more comfortable and conveniently designed. Less like a cattle truck and more like a luxury bus."
Pros: "There was no flight"
Cons: "The flight did not take off. What little information we were goven was inaccurate. We called and were rebooked on another flight without being told it was overbooked and our tickets were standby . Dozens of other passengers had the same experience"
Pros: "Crew great, Food great!"
Cons: "Flight has now been cancelled twice. Communication by BA has been lacking. Flight now scheduled to leave 48 hours later than scheduled.See above"
Pros: "Excellent flight. Staff very helpful and professional."
Pros: "Lots of delays due to technical problems with the plan. Had to be moved onto another plane. More than 3 hour delay."
Pros: "Hostess was very nice, helpful and friendly. entertainment was ok and pilot was very informative on delays and info. I think the comic relief video is a keeper. People tend to watch just to see the characters and reactions"
Cons: "Seats were to close together, really squashed, no space for 2 arms on the arm rests and leg room is rubbish. Food is wasn't bad.. could do with more on the trays, seems there have been some budget cuts. Continental breakfast option would be really nice."
Pros: "The meals were reasonably nice and the flight was on time"
Cons: "The entertainment screens were old and not clear and not easy to use. The crew was not efficient, not very friendly and not very accommodating. They offered minimal service, contrary to another crew on the A380 flight with BA going from LHR to JNB. Between flights, I guess I saw the better and the worse of BA."
Pros: "Boarding was a breeze, the A380 is so much quieter than the usual 747 and really clean. We arrived on time."
Cons: "As a silver Avios member I've gotten used to the cabin crew calling me on my name when they come and talk to me. This time they spoke as little as possible and it was all incognito. They seemed to be more interested in various Facebook updates than working business class."
Cons: "Delays both for takeoff & landing resulting in my missing connection. Appallingly slow service - I was sitting in the rear and we were over southwest London in a holding pattern before we got any service- 2 and a half hours into the flight. BA needs to place more attendants or give the crew some instruction in efficiency...."
Pros: "Friendly crew; okay food and nice movies. Security screening went fairly quick. No abnormal long lines."
Pros: "Good food, good service, everything on time."
Cons: "I paid for an exit seat and didn't get one and then I had the only seat with no entertainment for 11 hours overnight and no Joyce to move"
Pros: "The duration"
Pros: "We boarded almost 1hr early, took off on time and landed just before scheduled."
Pros: "What a different experience in relation to last week!"
Cons: "No direct communication. Really bad"
Pros: "Great Crew, smooth operation. Efficient service."
Cons: "Boarded flight only to be unboarded at midnight: got to hotel 4am. Long delay in check in/appallingly disorganized. No communication from BA as to problem or when flight would go. Next day checked out of hotel and taken back to airport only to find flight not going as problem not fixed. Passengers taken back to hotel and checked in again! All this time, no official communication from BA. No attempt to reroute elderly passengers or those with small children. Very unimpressed"
Cons: "They did not do much to help accommodate us sitting together on the long flight. Poor food. Poor service."
Cons: "Seating configuration was ridiculous as flight attendants constantly leaning across me with trays and their arms nearly hitting my face. Seat & bed functions didn't work. Privacy screen was a joke!"
Pros: "I'm sure there was something but nothing comes to mind."
Cons: "Lack of assistance regarding my missing belongings. Incorrect information relating to landing card to be completed when arriving in London. Stretching over me to pass food etc to passenger sitting facing other direction, and literally millimetres from my face, without any politeness having to do it. Configuration gives no privacy as you look at the passenger next to you. Functions of chair did not work. Pillow was thinner Than a piece of paper. Crew showed no concern."
Cons: "I HAVE FLOWN OFTEN ON OTHER AIRLINES & IT WAS THE FIRST TIME TO FIND OUT THAT BRITISH AIRWAYS ONLY ALLOWED ONE FREE CHECKED BAG AND I HAD TO PAY $200 WHEN I ARRIVED AT THE AIRPORT, $100 FOR THE 2ND BAG & $100 BECAUSE IT EXCEEDED 51 LBS"
Cons: "Everything was for sale only."
Cons: "Each rep we spoke to said they couldnt help us and to just open a support ticket online.. Kept telling us they dont have a customer service team who can help us and its only available online."
Pros: "First time I have used assisted travel for myself and husband and it made a huge distance Flight was very good with excellent service in club class"
Cons: "No dislikes"
Pros: "Got lucky and flew in a 777-300ER, very good flight experience overall."
Cons: "Perhaps a savory snack towards the arrival would have been better."
Cons: "breakfast was terrible. It was beans, mushrooms, and asparagus. It also came with 3 pieces of fruit. Coffee was also terrible. If you sitting in the middle seats there is no space. The man's arms sitting in the seat next to me were pretty much in my seat the whole time."
Pros: "Flight was smooth and ontime"
Pros: "Crew is great and friendly. Plane comfortable and clean."
Cons: "Boarding in Harare was a little delayed. No explanation or information was provided. Food on board : a bun and a muffin were provided for breakfast. No butter or jam or honey or chesse. Most unimaginative meal."
Pros: "Everything was Amazing. This is one of the best Airline out there and they need more recognition."
Pros: "By far the best food I have ever had in a flight. And I am still trying to figure out how we landed without and no one noticed. Every one on the flight were amazed that we didn’t feel a thing upon landing. The crew were so friendly and accommodating, it was unreal."
Cons: "Perhaps advertise more to Europeans as this airline is up there with the best of them."
Cons: "Every thing was fine"
Cons: "Flight was delayed for 2 hours. I missed my connection flight to Lilongwe and had to spend a night in nairobi. What n incovinienve!"
Pros: "Crew was helpful."
Cons: "We were delaying on the outgoing flight and coming back as well."
Cons: "I enjoyed the flight and the host were so friendly and kind."
Pros: "terrible airline"
Cons: "delayed my flights twice"
Pros: "I liked everything about this trip"
Cons: "It was way too hot. Our child was uncomfortable from the heat the entire trip."
Pros: "Both segmrnts left on time. The on- flight crew were pleasant. The 787 on first flight comfortable in biz class for a nap. Food service well carried out by crew."
Cons: "The 737 on second flight ....the long overnight one... Was very uncomfortable in biz class. On arrival in Nairobi...the hub city...there was no staff. A.c. no working or escalator in airport. Biz line for security not open. Food below average. No breakfast as we one meal."
Pros: "I liked their service and more so, there orange juice"
Cons: "Since this was a short flight , I don’t have much comment."
Pros: "Crew efficient and eager to please. Generous with food and drink."
Cons: "Some seats had damaged entertainment equipment. One seat had a damaged USB charging port. We just used the one from the next seat. Another had a damaged remote control for the entertainment system. Still usable via touch though."
Cons: "I was very disappointed with Kenya Airways on my recent round trip from Kigali to New York to visit family for Christmas. Due to a delay on my connecting flight from Kigali to Nairobi, I missed my flight to JFK and had to stay in Kenya for a full day, shortening my already brief trip. I do not know what caused this delay other than Kenya Airways staff having seemingly no urgency to get us off the ground. On my return flight to Kigali a delay attributed to “operations” increased my layover from 8 hours to 12 hours. On top of the scheduled delay we were delayed an additional hour because boarding did not begin when it should have. I was also less than impressed with the movie selection on the plane. I will not be flying with Kenya Airways again and now understand why they were the cheapest option!"
Pros: "Kenya airways theme song"
Pros: "I liked the staff members in the plane. they were very nice"
Cons: "the food portions are too small"
Cons: "I’m still in Nairobi because they delayed the plane"
Cons: "My flight never left Kigali and neither etihad nor Kenyan was able to help"
Cons: "I had asked for window seats from the agent I spoke to and didn't get that when my flights were changed."
Pros: "The easy and comfortable element of the flight."
Cons: "I didn’t really hear any boarding announcements, it would of been to be told we would be debording the plane by steps in the rain"
Pros: "Te time of te flight"
Cons: "Whites are given more attention than blacks yet we all pay for the flight"
Pros: "Clean plane, on-time departure"
Cons: "On this flight the meal trays stayed on the tables for over an hour (after the meal was served), should have been collected faster"
Pros: "KQ usually has great service. Sometimes this flight is delayed, but this time it was on time, not full, and the plane was very tidy."
Cons: "Entertainment system plays very old films Stop over 5 hours."
Pros: "We missed our flight from Nairobi to kigali by 2 min. They wouldn’t hold the plane for us. We have to wait in yheairport for 7 hours. Got nothing. Very dissapointed. Bad customer care."
Pros: "No complains means i LOVED everything. From start to finish."
Cons: "No complains on this flight."
Pros: "Once on the flight the flight crew were caring and accomodating."
Cons: "Kenya changed my flight to two hours later 18 hours before I was to leave. Making me have a 10 minute connection. Then after an hour in a airline office they promised to hold my connection. When my flight landed on time, they did not hold my connection. So they changed my flight and didn’t follow through on the fix. We would now miss wedding activities and business meetings. Then my partner got sick and they refused to taxi us to hotel for the night but take a bus that leaves every three hours. Her sickness got worse and there was a Kenyan airlines doctor who evaluated her at the airport after waiting 40 minutes laying at check in with her crying due to pain. We had a medical release from the doctor saying she needed extra space to lay down but the check in manager refused to make room for her saying the flight is full and she would not upgrade her to accommodate the medical release because we had an economy ticket. My partner looked so bad that the flight crew considered kicking us off but eventually made the space for her to lay down and were helpful on the flight. This is this disgraceful and the worst experience I’ve had with any company."
Pros: "Trip on the Dreamliner to/from Nairobi/Joburg went very smoothly. Entertainment was limited but worked and was fine for a 4 hour trip. Food was nothing great but nothing disastrous, booze was handed out willingly, staff were efficient, plane was on time - I rate it higher than SAA for the same leg and would choose KA again."
Cons: "Expensive at $800 but limited choice in Africa so what can you do?"
Pros: "The plane was pretty comfortable, they gave us blankets and pillows even though it was only a 4-hour flight."
Cons: "They served "breakfast" halfway through which was two tiny servings of meat and a piece of chocolate cake. Not much food and not really what I wanted to eat in the middle of the night! Boarding was completely chaotic, some screens said the flight was delayed, others said it was on time (it was delayed). When we arrived in Nairobi they hardly apologized for the delay, and also insisted on sending a bus to come pick us up from the plane because it was raining, which took forever. Missed my connection by about 5 minutes and had to wait almost 10 hours for the next one."
Pros: "The crew"
Pros: "Not much"
Cons: "35 minute departure delay with not even an attempt at an explanation. Broken seat. Cramped."
Cons: "Timing schedule not respected. No legroom my knees were so squeezed."
Cons: "The airlines changed the flight date last minute. They told us they'll take us to a hotel but by the time we reached the hotel after a long wait for visa we only had 3 hours left to go back to the airport. I missed my connection flight from Bangkok and I had to spend a hotel in Bangkok which I ended up paying extra for my hotel in Bangkok and connection flight from Bangkok. The airlines was not willing to do anything about my other flight I missed and me spending overnight in Bangkok."
Pros: "Boarding was early"
Cons: "Plane full and didnt have enough room for a number of hand luggage, mine invcluded"
Pros: "They no take care of my bag"
Pros: "Everything fine! Especially appreciated that flights were on time, even early."
Pros: "I got moved to a different airline and was not notified so when I got there over 2 hours early for KENYA FLIGHT I was hustled and bustled and BUSSED TO A DIFERENT TERMINAL at Dubai airport, then chastise, harangued and insulted by new airline staff for being "Late" and they couldn't guarantee I would make the flight. I it on board and someone else was in my seat. HE. Got bumped to first class..."
Cons: "See above...the whole experince"
Pros: "Food. The pilot spent some time flying over the Victoria falls"
Cons: "Dirty bathroom"
Pros: "Wheel chair passengers given priority."
Cons: "Economy Class Boarding should be done by Seat numbers or Aisle numbers. Fuselage Aisle numbers should be called first so they enter and get seated. Than other Aisle numbers should be called to be seated until the front up to Business Class is filled. It gets congested in the Aisle and frustration as passengers bump into seats and each other."
Pros: "flights were slightly delayed but we were updated often and accurately. Flight staff were awesome, super nice and well spoken!"
Cons: "Flight was cancelled after waiting from midnight until 6:00 am in the Airport. Could have gone to a hotel... lost 2 days"
Cons: "Not much space between rows,everybody reclined their seat, you could barley move"
Pros: "Crew and food"
Cons: "Hour late even though we had a late arrival of 1:35 am. Made us miss our airport transfer so it took over 2.5 hours to get to hotel"
Cons: "no headphones available in economy class!!!"
Pros: "very efficient processes and very friendly/capable flight crew."
Cons: "the food was not great (i don't have high expectations for airplane food)"
Pros: "Have entertainment for a flight more than one hour."
Cons: "Flight take off delay"