Bangkok airport needs a redesign to make it more accommodating for passengers with long layovers between flights. It needs a better selection of restaurants, stores and rest rooms near the departure gates. It also needs a shuttle or other transport system to help passengers transit the long distances between gates in different concourses.
One of the stewardesses accidentally poured a drink on my blanket, another said that the tea was so ($40) that he may have to charger for $20 for the 2nd cup I asked for. The food was terrible, I have upset stomach probably food poisoning, a stewardess did ofer ginger tea. Not a very good experiences this time.
Lost my baggage, delayed baggage still waiting
Paid full SQ fare but return trip was on scoot and without any entertainment and no given choice for food.
information guide where to go next gate.
Delays were given at intervals. So we were informed
Cons: "Left 45 minutes late though we boarded on time. Pretty bad for a 50 minute in the middle of the morning."
Pros: "When the seat folded down (business class) into a bed, it gave almost a twin size bed that was flat."
Cons: "Being in business class, I had expected the food to be better. Also, the red wines offered were only a sub selection of the ones in the menu."
Cons: "Raise the cabin temperature"
Cons: "The lunch part at the end was a little late we had just had a snack and a small sandwich so we didn't eat a lot. But food was great!"
Cons: "crew isnt very careful in serving the food but its not really that bad. but im just comparing it from my previous flights so i think that group of FA's can do better. And the food was served a bit a late so they dont have time to serve hot beverage anymore."
Cons: "Flat bed in business class was disappointing. No way anyone taller than 6’ could stretch out. Overall, it was an inferior experience to business class on Cathay Pacific, which sets the standard IMO."
Cons: "Flight way too cold"
Cons: "Short and sweet. Flight left on time and landed about 15 mins early. Crew was wonderful"
Pros: "As a frequent flyer, I have found out that the few dollars i spend more on SQ is well worth it"
Pros: "Everything on time and smooth. Great service. Great pillows and. Plenti snacks anytime I want it. Very comfortable seats. Entertainment System fabulous."
Cons: "All good"
Pros: "The flight attendants were nice, attentive and joyful!"
Cons: "Sitting in a middle seat. Was told at the jetway counter no aisle or window seats were available. I saw no fewer than 5 empty aisle seats in my area."
Cons: "Cabin temperature was really hot."
Pros: "Service by the crew was great"
Cons: "Food in the economy class was not so great Options provided were not tasty. Each meal tasted same. No kid option available. Tastier options available on other major international flights."
Pros: "great crew service. my first time flying with singapore airlines and they delivered"
Cons: "Seats in economic class are not too contraint in space, food was good and entertainment system quite nice with large si play screen and large movie selection"
Pros: "The service from the Singapore Airlines is always impeccable. The food is delicious. The business class seat is spacious and wider than all the US airlines. There are plenty storage space in your seat space. The entertainment system has many choices and has a lot new release movies and shows."
Cons: "Unfortunately, the ride on Boeing 777 is not as smooth as the Airbus'. The noise in the cabin is louder. The seat is comfortable but the bed is not. First, the flat bed is not transformed by a button and it needs a physical person to flip it over. The mat is thin and I can feel some hard edges while lying down. The noise from the engine transmits to the bed and it is hard to sleep even with the noise cancellation headphone."
Cons: "There was not much leg room in the seatings"
Pros: "Liked the service"
Cons: "Nothing special."
Pros: "friendly staff top Service top Inflight"
Cons: "new aircraft, 2 x usb charging ports, 50+ movies, very quiet aircraft."
Cons: "one of the oldest planes i ever used"
Cons: "I purchased this ticket without realizing that the law stipulated 6-month validity remaining on one's US passport to enter singapore. The Singapore Airways website does not state this anywhere, and it was not until I arrived at the airport that I was informed that I wouldn't be able to check in, but nor could I refund or transfer the ticket. The booker should be obliged, when one enters the passport information upon purchasing the ticket, to make note if the passport expiration time is not valid for the flight. Spent $600+ on the flight, and the customer service person I spoke to from the airport was very abrasive and not interested in helping me figure out an alternative."
Pros: "The on-board crew was polite and humble. Food served was delicious and the flight reached on time."
Cons: "The flight was quite old, was a bit surprised as the route seems very busy. Our seat 36J and K interestingly had no windows. First time flew on a flight with no window row."
Pros: "New movies! Yes!"
Cons: "I asked for one of the crew to help me bring up my carry-on luggage, as i'm just recovering from a flu at that time. Instead the FA looked at my bag and asked me in an irritated tone if my bag was really that heavy? I said I was recovering and I just need an extra push once I lift it up into the cabin. In the end she did help but i did not appreciate her attitude and felt disappointed my whole flight."
Pros: "SQ always has top quality service and that came through today."
Pros: "Food, movies, support, were all wonderful."
Pros: "Staff was the best, always smiling and going beyond expectations to assure you enjoy your flight and I certainly did. Take off was a breeze. Landing a little bumpy but nothing to cry about. I will fly Singapore whenever possible from now on."
Cons: "There was nothing that I didn't like."
Pros: "Upgraded to biz class, which was fantastic"
Pros: "The comfort and food plus drinks."
Cons: "Delay in food distribution, over waiting because of many people but only twogroups of serving crew"
Pros: "Attendants are always nice, flight is always smooth."
Pros: "Attention to detail, good leg room, entertainment options and a brand new plane"
Pros: "The sevice was on point. Flight attendants were beautiful and worked harder than any other airline I have been on. The uniforms were on point too. The television had every new movie you could watch. Food, for an airline, was great. All drink service was included. Best airline I have ever flown!"
Cons: "Wifi cost 12 bucks and hour."
Pros: "Overall very good."
Cons: "Weren't informed of status of connecting flight while in flight. Learnt that the connecting flight was held back on arrival in terminal."
Pros: "Excellent crew service and entertainment."
Pros: "Great food and plenty of movies. Friendly crew"
Pros: "In-flight Entertainment. Orderly & on-time boarding."
Cons: "Food selection was limited given we were traveling Economy class."
Pros: "The flight experience was pretty great overall.."
Cons: "I didn't like that interacting with their websitewas not very iser friendly or reliable. While most domestic airlines allow you to easuly interact with your itinerary I pretty much had to just show up and hope everything worked out. Also no alerts or other functions."
Pros: "Great food and fantastic service"
Cons: "Needs more legroom"
Pros: "I enjoyed the entertainment, food, boarding was easy, crew gave a warm welcome and was comfortable"
Cons: "I'm good with everything as there was really no down side"
Pros: "The food, the seating, the upgrade, the very polite and attentive staff. I thanked them, and for that, they gave me a hand written note and a set of cards. So sweet. Totally worth it to fly Singapore."
Cons: "I didn't like how Vayasan and Singapore airlines telephone check in both claimed they could not upgrade. It was part of the policy/seating I bought. They were wrong, the airlines at San Francisco airport did it without blinking, after checking my visa status."
It's getting to the point in life that a flight in coach in those little seats for 9 to 15 hours is just too cramped. This was a packed flight with nearly every center seat taken. Good for Qatar airlines, which is a terrific airline, but its tough to ride in those little seats on long-haul flights
Qatar is undoubtedly the best airline in the world. Very impressed with their all around service and customer care.
The airport staff of Qatar airlines was UNFRIENDLY and UNHELPFUL. They all acted like we were bothering them. They gave no help in moving from one station to another. In general they gave an extremely bad first impression of Qatar airlines!!
Pros: "So so"
Cons: "More care and warmth"
Pros: "Everything great!"
Pros: "Attentive and friendly crew, leg room"
Cons: "Need to serve better food in economy. There is a little more legroom in economy compared to other airlines, however, the seats are tight. They are not wide enough. Need better movie selection."
Pros: "The crew was very attentive and professional"
Cons: "Food wasn't great"
Pros: "Crew is amazing"
Cons: "The Entertainment screen wasn’t working"
Pros: "Great crew and food. Nice economy class."
Pros: "Qsuite is the best flight experience I've ever had by a long, long way."
Pros: "i like the service of qa. its amazing."
Cons: "none at all"
Pros: "Nothing special"
Cons: "I found my seat a bit uncomfortable for this leg of the jurney"
Pros: "The service of the cabin was great!"
Cons: "The food was not of the quality I would have expected from the expectation created by the airlines marketing. We boarded close to a full hour later than scheduled and the boarding process was very slow."
Cons: "Did not make this flight."
Pros: "decent leg room. the staff was accommodating"
Cons: "the brea was har. some of the food was overheated thus making it hard to eat"
Pros: "I enjoyed my flight,it was a smooth trip from Doha to Manila, the Cabin Crew received adequate training on taking care of people, as a professional nurse who is use to taking care of others ,I see someone else looking after me and I really appreciate their efforts. Shortly before we landed at Manila, we were informed that in order to meet international flight rules and regulations that insecticide will be sprayed we were advised to cover our nose,as a medical personnel I see it not good cos it can trigger an Asthmatic attack in a known asthmatic patient ,it was a lovely journey"
Cons: "I enjoyed their meal and services wanted to be Oliver Twist"
Pros: "Just that the food is quite small but the variety is OK."
Pros: "The staff is friendly .. and polite .. yhe explain well the rules and safety . They listen to costumer.. they make amends and or do what they can do to provide good and quality service"
Cons: "There is nothing in particular .. but i woud suggest .. more good food."
Pros: "Staff was outstanding"
Pros: "Access to entertainments"
Cons: "CRYING BABY BUT I UNDERSTAND THOUGH"
Pros: "Fantastic service, very friendly staff who are always happy to help"
Cons: "Should have internet free of charge in flight"
Pros: "I was surprised with the quality of gluten free meals served for me, it was well organised and taken care of where I never had to wait. My flight schedules were changed few days before departure by Qatar Airways, but only thing I had to do was to confirm that I have noted, my seats and all the rest of details intact, excellent."
Cons: "The change of my flight schedule for the entire journey was done without giving me any options (departure flights from origin and return). It would have caused me inconvenience if the change of time does not allow me to adjust my plans."
Pros: "Airport was pretty impressive,"
Cons: "Waiting Area in DOHA for boarding does not have a latrine to use, so once you checked in you can't go back out."
Pros: "Qatar is a reliable airline."
Cons: "No matter how many times I have traveled with Qatar (5 international flights in the last year); I still do not receive any benefits such a priority boarding or upgrades."
Pros: "The service from check-in till landing was on the ball and superb. They were friendly and eager to assist with everything. They have the latest movies and shows to watch on their in-flight entertainment."
Pros: "great crew and food."
Cons: "being charged excess baggage when one suitcase weigh under weight. Having to wait at the terminal for a hour and a half because of bad weather -- not the pilot's fault"
Pros: "Comfy, good food, good service"
Cons: "No internet. Limited movie options."
Pros: "Flight was without any hitches, could have done better with boarding after the previous mishap of a 5 hour delayed flight and being forced to stay in Doha for a night which put everyone's schedules off by a day. Still, I would book another flight with Qatar airways for their efforts and overall good service."
Cons: "It would have been nice if Qatar Airlines also provided Priority Boarding for everyone on the flight that got delayed as there was a long line just to get to the boarding area."
Pros: "The plane from Johannesburg to Doha was Fine but not as wonderful and comfortable As flight from Doha to Chicago"
Cons: "They lost my bag and that’s disappointing considering I have my bank account details in that bag. Very disappointed by this"
Pros: "Staff were professional, food was good and seats were comfortable."
Pros: "I was actually impressed with the entertainment selection :)"
Cons: "The economy seats are just unfortunately not a place you can get comfortable enough to sleep. On 14 hour flights one hopes to sleep."
Pros: "Food and entertainment"
Cons: "Hard cushioning and narrow seats on the 787"
Pros: "Good in-flight service"
Cons: "Cramped seats"
Pros: "In general the crew was very nice."
Cons: "The dreamliner is a little tight in relation to the B777. The Kosher meals very all the same for breakfast lunch and snack"
Cons: "1. rude staff - i stood in Jburg at the counter for 13 minutes (i checked my clock) while 8 staff ladies spoke among themselves in a myriad of languages. FINALLY one lady asked if i had been helped! I said no and she was clearly less than thrilled to be the one to help with my question. i literally just wanted to ask if my seat assignment was a window, middle or aisle, but it was like i was the bane of her existence and i interrupted their social hour. On my outbound flight (ORD to DOH) I also watched three staff members be beyond rude to guest after guest at the check in counter regarding baggage when they came forward to "re check-in" which was a new requirement for most people. There was a lot of general confusion on behalf of the consumers and the staff was NOT the least bit patient or helpful in explaining what they needed from us or why this flight had different procedures than normal. I still don't know why they were so fussy about baggage and made everyone re check in at the gate in fact. And they didnt do it to my baggage so i have no idea why they were so rude to some and completely left others alone. (didn't seem to have to do with size, carrying of electronics, i don't know?) 2. the physical flight - you changed my original flight time to something that was REALLY close for my connection from DOH to CDG, so you instead bumped me to a later flight without consulting me. it would have caused me to miss a connection flight I booked separately through EasyJet from Pairs to my home airport BIQ. I had to figure that out on my own. RUSH through Doha to make my 35 min connection and barely was allowed to board my onward Paris flight by the Qatar gate staff which was only cutting it close as a result of YOUR changes! Yet i was treated like i was somehow "late" and wouldn't be able to board ??? Again incredibly rude staff. Subsequently you lost my luggage because the connection was too tight. i landed on Friday and it didn't catch up to me until Tuesday. Not one person has said sorry or offered any restitution. And this is honestly what upsets me the most. I doubt anyone even reads this. pathetic. I work for a travel club and since Monday (so in 4 days) I have actively reached out to 4 clients to cancel and re-booked their Qatar airways flight to another carrier to get them to Johannesburg. They will be doing the same safari experience I did, but I will NOT recommend and book my clients on Qatar after my experience."
Cons: "You canceled our flight in the last minute. we were starting our holidays and missed one day included the booking reservation. We didn't get any refund regarding this issue. On the other hand, i booked my special meal and never received it."
Pros: "Flight attendants were very efficient and really took care of us."
Cons: "given their were three food choices, most often what we wanted wa almost always not available even if were in the first rows to be served."
Pros: "The flight was on time, not full and the crew and the entertainment was excellent. Very happy with the experience of flying on Qatar Airways from Johannesburg to Miami."
Cons: "Everything was well, the food was good not great (even for airplane food) and the only other issue is it seemed like trash from our drinks and food services was picked up for quite a while or until we brought it to the flight attendants ourselves."
Pros: "Excellent in every way. Clearly a top tier airlines. I will choose Qatar Airlines at every opportunity."
Cons: "Kayak/priceline re-booked my flight for my sister and I from SAA to BA, but failed to completely reissue us tickets. When we checked in for the flight, we had no ticket for the first leg of the flight, but we had tickets for the remaining flights. We immediately called to fix this problem, but due to slow customer service, we weren't issued tickets in time and the flight left without us. We missed all remaining connecting flights and were forced to buy New tickets. Now we have to work with kayak/priceline to get all my money back due to their error. We came back a day later than expected and missed going back to work."
Pros: "I enjoyed the staff"
Cons: "The screens were old school and I HS a hard time getting it to work Also the sleep mask I received had sticky stuff all over it when I opened the package."
Pros: "Excellent Cabin Crews, Flights on time"
Cons: "Food is mediocre at best, comfort on 787 is terrible."
Cons: "They cancelled the booking without telling about that And also they didn't prepare a place for staying The desk manager said the booking cancelled by your company"
Cons: "Because of poor connection, arrived for flight 15 min. before departure. Gate agent wouldn't allow us to board and wouldn't help us rebook. Offered no help."
Pros: "Seat space. Stevice. Terminal."
Cons: "Attendant was rude and never really finished service, never remembered any requests and consistently skipped guests when providing food or drink service, cabin kept oscillating between either too hot or too cold."
Cons: "We took off in a terrible storm with lightning striking all around the plane. Very rough, lightning which scared the hell out of both me and my wife."
Pros: "The crew were very friendly and accommodating."
Cons: "Most long flights giveaway a personal kit. They didn't."
Pros: "Absolutely friendly Professional"
Cons: "Food on the menu was not available. Some of us did not get lunch and were being offered bread. Some flight attendants were impatient with pax and unwilling to help especially with regards to Wifi on board , others were impolite"
Pros: "generally good overall for a 14 hour long flight"
Cons: "legroom could always be better for me......but this was similar to most other airlines"
Pros: "Crew, interior, seats"
Cons: "Food was average. Service could be better. For example, my wife and I never got our food at the same time or close enough. We had to ask for food or drinks. They should regularly ask if we need something. Empty water bottles (up to 3) were sitting on my table for hours till we landed."
Pros: "The crew was nice, and there was sufficient overhead space for my bag."
Cons: "I've flown hundreds of times, and this was the most most unpleasant flight I've ever taken. My seat didn't recline, the entertainment console was not working properly, and I had almost no legroom due to the design of the seat. The temperature was unbearably hot. And I didn't get my special meal."
Pros: "crew was good but seat was too narrow, and there are too many little kids near us."
Cons: "do limit the number of passengers with little children and don't put senior citizens near them."
Pros: "I like overall, food , entertainment, cleanliness and the amazing crew."
Cons: "I would fly again with emirates."
Cons: "Breads must be at least warm. The breads were frozen."
Pros: "General flight was good. Loved the food."
Cons: "Beeing more than an hour delayed"
Cons: "Food is ok but can be improved."
Pros: "The food and service was great."
Cons: "Boarding for priority was a bit slow."
Pros: "Crew and entertainment"
Cons: "Food and legroom"
Pros: "Emirates really knows how to treat customers"
Cons: "Flight was long"
Pros: "Good service by Emirates"
Pros: "The crew was both friendly and attentive. I was satisfied with their interest."
Cons: "I found the boarding experience in Dubai to be quite tedious. We were shuffled around here and there and getting on the plane itself was tough."
Cons: "Staff don’t smile! I ask for hot towel the crew didn’t give me any!"
Pros: "The travel kits are much nicer now, appreciated the mattress"
Cons: "The boarding process in ORT was a horrible fail. they didn't announce the boarding of first/business and by the time I arrived at my seat there was almost no overhead room left because people from economy put there bags in the business area. The bathroom was definitely not cleaned enough, I went twice where the floor was soaked, the seat was wet and the sink full of toothpaste. I understand that every passenger should be responsible enough to clean up after themselves, but it was not an enjoyable experience. The crew was friendly enough, but it didnt feel like the personalized service experience that is usually the case (where they introduce themselves, explain the do not disturb sticker etc). Also I think there was something wrong with my seat because it didnt "lay flat" all the way."
Cons: "Still flying . I lost my first hotel night what to doooo"
Pros: "Upgrade to Business class"
Pros: "I love the positive and can-do attitude of your crew"
Cons: "A 4 year old banging on the back of my seat"
Cons: "Did not happen. Flight was purchased fraudulently and fortunately was caught by Emirates and Amex. Please REMOVE all my contact information from your website"
Pros: "excellent staff and friendly flight attendant."
Cons: "i wish next time the flight will includes a hotel for the over night stay. I had to sleep on the seats at the airport."
Pros: "Staff were friendly and helpful. ICE entertainment onboard offered a wide veriety to choose from"
Cons: "The food was average"
Pros: "We will highly recommend to use this airline. We will try again to flight to any city that we know they will have connections . Is worth it to plan to stay a few days in Dubai. Is a great city , unique, different."
Pros: "I liked the food and entertainment only."
Cons: "I was surprised when i got on the plane because i always hear great thinhs about the Emirates airplanes, this one was very low quality airplane, and for a long distance flights the flight must have been a better one."
Pros: "the food was wonderful, the economy seats were comfy, and the service was superb. I really liked being able to watch movies and listen to music w/o a charge."
Pros: "I wish they have feet rest as in Saudi Airlines, to left the feet little pet & it will reflect positively on the back and spinal (more comfort for the back) Everything else was awesome"
Pros: "In flight entertainment was suoerb and even had live TV."
Cons: "Food was not good"
Pros: "The FA that served my part of the cabin was polite, friendly, and cheerful."
Cons: "I had one piece of hand carried bag from when I boarded on the DC to Dubai leg. On this Dubai to Manila leg I was shocked to discover that the ground crew wanted all hand carried items weighed, and I mean ALL including things like travel pillows and duty free items. I was made to pay $88 for excess weight on the exact same bag I had with me on the first leg. Worse, the (I'm guessing) head of the ground crew gave random exceptions (for example someone had a thick copy of the Koran and some other item that were not weighed). My excess weight probably weighed less than that book. Many passengers ended up returning purchased duty free items and some even abandoned their bags. Upon getting past the initial gate the passengers were ferried by BUS to the plane. The bus ride took forever and of course, in the heat of the Dubai sun, the passengers were made to climb stairs carrying their "overweight" bags to board the plain."
Pros: "The great content in the entertainment system and the wifi. Bed was comfortable and the service was fantastic. I also really enjoyed the bar in the upper deck. The A380 is a wonderful machine!"
Pros: "I say that everything was good but overall "excellent" because it is hard to fly for hours upon hours and say that it was excellent. All considered, it was good while Emirates (compared to other carriers) is excellent. These huge airplanes are amazing!"
Cons: "Flying for hours upon hours but nobody can do anything about that. Africa has a routine, including this flight, of filling the cabin full of chemicals - for insects? Prepare to cover your head and face!"
Pros: "The comfortable seats, the entertainment system, the food, the attention given by the flight attendants. A great airline!"
Cons: "The length of the flight, but that's unavoidable."
Pros: "Space and the fact that everything worked. Food was excellant."
Cons: "I always like Emirates."
Pros: "leg room"
Cons: "the touch screen system was poor, limited movie choices, food taste, poor crew members etc"
Pros: "Efficient, clean, friendly"
Cons: "None comes to mind"
Pros: "Entertainment Food Friendly Flight Crews"
Cons: "Had to rush to the next flight in Dubai."
Pros: "The crew were excellent. Very helpful and professional."
Cons: "All good!"
Pros: "Food and Entertainment beat Delta hands down."
Cons: "Unfortunately packed into a row with a lot of big guys"
Pros: "Dubai lounge was superb, excellent crew."
Cons: "cramped business class seats. the 2-3-2 seating is disappointing for the price. Boarding announcements were confusing. we were told to be at the gate 30 mins before flight but when we got there 45 mins before they were already displaying final call which was quite stressful."
Pros: "It was just ok overall."
Cons: "The first flight was late by over an hour and nobody could tell us why. They also serve food once and you don't get a snack or anything--you don't even see the attendants--for another 10 hours. Then they serve breakfast close to an hour before landing. The crew is constantly telling you to sit as if you weren't allowed to use the toilet at all when the seatbelt sign is on--and it's on the whole time. So you have to be asking permission to use the toilet when you are right next to the toilet door and about to go in because they don't allow you to use it. That's not healthy for someone to hold it."
Pros: "I will only fly Emirates when available to my destination from now on."
Pros: "I liked the boarding and most the crew was excellent"
Cons: "I specified ovo Lacto vegetarian because I eat cheese and diary. I got a stale and very small bread role with strawberry jam, wilted fruit and margarine for the breakfast meal. The non vegetarians got a full plate of croissant, cheese, fruit and jams. When I asked for butter I got no response. I asked three times before I could get some butter as I do not eat margarine. Lunch was wilted and slimy lettuce and tired fruit for dessert. The main meal itself was delicious but I was hungry the whole flight due to the small helping.. Another small but slightly fresher role and margarine again. Next to the non vegetarian meal there was less than half the food. It was very disappointing."
Pros: "Crew attitude and helpfulness. Food and beverage."
Cons: "Boarding procedures. Inadequate bathrooms for passenger numbers. Seat width. No economy plus seating."
The flight was delayed at least one hour. The bathroom inside the aircraft was really dirty. On the other hand the cabin crew was really nice.
same as from LUX … professional, nice.
Pros: "The seats were so comfortable"
Pros: "The crew is excellent but the seats are not comfortable enough. There should be a way to balance money and comfort,not just placing people in seats they do not fit into"
Cons: "Nothing,just the seats. Cleanliness was perfect"
Cons: "Bigger seats the new ones are way to narrow"
Cons: "Klm is the best, even on a 40min they served small breakfast."
Pros: "The crew was professional & friendly"
Cons: "Food was terrible honestly, entertainment system didn't work on 1st flight."
Pros: "The crew tried to be helpful but were equally frustrated with the ground crew."
Cons: "Follow your own policies. Allow people to board (economy plus) with their hand luggage who have followed all the rules and chosen a seat in the front of the plane. My daughter and my KLM approved baggage were taken by the boarding crew while allowing other passengers to go with more than allowed"
Cons: "Everything was good"
Cons: "Fix the damn KIOSKS at Vienna!"
Pros: "Crew helpful. Food good."
Cons: "Better range of movies please"
Pros: "Seat was comfy and spacious for economy class"
Cons: "Vegetarian meal was okay but could be more enjoyable if served with bread at start of meal."
Cons: "The flight was a bit delayed, but the airline handled it incredibly well. I was put up in a great hotel with good free food and caught another flight the next morning."
Pros: "Our flight was delayed in Bejing, than we loosed the booked flight of KLM. When we arrived in Amsterdam, we get the recheked in flight."
Cons: "Late departure. Rush to connect."
Pros: "Food, entertainment and crew was exceptionally friendly."
Cons: "Seats not great for such a long flight."
Pros: "Comfortable seat, friendly crew. Crew were conscious of recycling which I like a lot as there is so much waste on flight. Anything we can do to reduce waste is very welcome."
Cons: "Food wasn't very appetizing, pasta didn't have much flavor and I don't eat red meat so the other choice wasn't an option for me."
Cons: "Need more leg room!!! Larger meals needed."
Pros: "We got to Amsterdam on time"
Cons: "1. Paying for the seats we chose...that will never happen again...I'll fly another airline first. 2. The food was terrible. I have flown KLM for years, this was not what I expected. 3. The plane was very dirty"
Pros: "Good comfortable seat with extra leg room. Pleasant crew."
Cons: "Not enough leg room"
Pros: "Nothing to mention"
Cons: "Crew was rude when I asked if there was a vegetarian option for the snack. I did request special meals for the trip. Even if they did not have a vegetarian option, they don't need to be rude!! Boarding was ridiculous. we were supposed to form a line and wait. Would have been a lot better if they boarded by seat numbers. Also they made me check in my fairly small and light carry on bag resulting in its contents arriving broken!"
Pros: "Very attentive crew. Attended to needs immediately. Took a lot of time with each person when someone had something to say."
Cons: "The seat I had with no seats in front of me was very small. Much smaller than the other economy seats because the tray table and video screen were in the armrests. Paid extra for the legroom by ended up losing it side to side. Really had to squeeze into the seat."
Pros: "The service"
Cons: "The seats"
Pros: "Crew was excellent -kind nice and very attentive"
Cons: "Entertainment went out mid flight. Had to be reset off 30 mins but cam back up"
Pros: "The attention and service!! Excellent. It was my birthday and KLM the head purser surprised me with 2 bottles of bubbles and a handwritten birthday card KlM and the crew of this flight thank you very much !"
Cons: "Nothing to say"
Pros: "The flight to Gdansk took off and arrived on-time and the staff were professional."
Cons: "The flight to Amsterdam from Gdansk was late and I had to RUN to the connecting gate. 50 minutes is NOT ENOUGH time to go through passport control."
Pros: "Food was excellent, service from staff was friendly, and entertainment options were great."
Cons: "Not a lot of shoulder room being in the middle seat. But it had adjustments options for a lot of other things which were good."
Pros: "Arrived early!"
Cons: "Boarding seemed disorganized."
Pros: "Friendly in-flight personell"
Cons: "Approx. 1 hour delay, which was not the airline's fault (construction on runways)"
Pros: "Fast boarding"
Cons: "The entertainment system wasn’t working for the whole 10 hour flight."
Pros: "Nice crew; clean plane; decent dinner"
Cons: "No entertainment system; insufficient knee space"
Pros: "Boarding was quick, Flight on time....just a regular service and plane"
Cons: "Terminal 3 Manchester is not worth staying longer then necessary, loud music, crowded....old"
Cons: "They stole my money"
Cons: "KLM crews look unhappy with their work. Everything they do is a favor not duty."
Cons: "No proper info regarding cancellation. Staff was unfriendly and abruptly responded to passengers."
Pros: "Good multi media access and content"
Pros: "Comfort economy well worth the extra."
Pros: "staff was fine"
Cons: "old old plane, very uncomfortable. Tiny bad screen made movies pointless"
Pros: "Of the multiple international airlines I recently flew with, I would have to say KLM was by far the best. Relaxing atmosphere, comfortable seating, great in-flight entertainment, although I have the go-go in-flight data/entertainment plan with t-mobile (highly recommended), the flight included a decent selection of movies, television programs, etc. The food far exceeded typical "airline quality," even for an international flight - and included a fabulous little snack box with locally sourced gourmet and specialty items such as chocolate from Belgium, fine cheeses from France, and crackers from England. Drinks = gratis, and crew was exceptionally attentive and went out of their way to make flight as pleasant as possible."
Pros: "Crew service"
Cons: "Flight delayed."
Pros: "The constant supply of food that was offered to you. The crew was nice and always helpful."
Cons: "The process of boarding in Amsterdam was not organized and felt more stressful than it needed to be."
Pros: "We love the flight all the way"
Cons: "Flight delayed ... Myself and three other colleagues didn't have our luggage show up from KLM flight from Amsterdam to Brussels...even though all of our luggage was labeled "priority". Once in customer service line, we looked and saw that many of the other passengers on our flight also never received their luggage. We estimated that 20-25% of the people on that flight did not receive their luggage as they were in line with us for the same problem. Hard to understand how so many pieces of luggage could have been overlooked and not loaded on our flight. Obviously there is a huge gap in their quality system to ensure mistakes like this are prevented."
Cons: "Fewer entertainment options than the delta flight. I got excited with that first flight."
I'm a constant Etihad passenger but this is the first I felt uncomfortable, firstly the seat are small, turning the arrangement of seat from 2 rows to 3 rows, flight was delayed, food was bad, what happen Etihad?
Unusually slow checking process. Can improve on that. Food was okay but can improve on that also.
The fact that my flight from LHR to Abu Dhahbi is cancelled, I am only frustrated about not being home. I most probably will never fly Etihad again.
Cons: "Slight inconvenience having to wait for a connecting flight, which delayed our arrival plans at the destination...."
Pros: "the staff was very helpful"
Cons: "the touchscreen didn’t always work"
Pros: "Seats were comfortable in economy and entertainment system was excellent."
Cons: "Crew didn’t seem happy to be on board. Baggage was substantially delayed and both take off and taxiing after landing were delayed by approximately an hour each."
Cons: "Respect human and fix the air conditioning"
Pros: "It got me from a to b"
Cons: "I'm just not going to go with Etihad in the future."
Pros: "All of the above"
Cons: "Very old aircraft"
Pros: "For a 15 hour flight out was fine. The food is good."
Cons: "Bathroom lines were usually long. Appears a few were not working."
Pros: "Food and entertainment was good"
Cons: "If your someone with mild restless leg syndrome, go business class or the leg room package or you will be miserable."
Pros: "I asked for dental kit and flight crew gave me one."
Pros: "Crew friendliness"
Cons: "Seat discomfort"
Pros: "Everything was almost perfect."
Cons: "Update your movie list."
Pros: "Everything was fine, but"
Cons: "Frigid temps on board The snacks were sad"
Pros: "The Airbus A321 flight was much more comfortable than the 1st leg. The service again was good"
Cons: "There wasn't anything not to like."
Pros: "first class service. Extra blanket, mealtime is anytime, seats recluned fully"
Cons: "no first class kit with socks. My feet get cold on the plane and the socks would have helped"
Cons: "Shambolic boarding process # Surly Cabin Crew + very slow meal/drink service# Very uncomfortable seats # Inedible food in Economy Class # In-Flight entertainment very limited # Lastly, disgusting state of hygiene in the Toilets! AVOID ETIHAD AT ALL COSTS!"
Pros: "They had to delay the flight for those who were arriving from Durban because of the delayed flight."
Pros: "Getting home"
Cons: "only served breakfast shortly after 8am take off .no other meal served.arrived Abu Dhabi 7pm. kept having to ask for drinks."
Pros: "Cabin crew were cheerful n helpful"
Pros: "The check-in staff in South Africa were exceptionally pleasant, the food and entertainment were good."
Cons: "The seats were very narrow with little leg-room on the JHB to Abu Dhabi leg of the flight - and I'm a short person."
Pros: "Meals are served promptly and on a regular basis. Selection of entertainment is good but needs updating."
Cons: "Boarding was a chaos at the Abu Dhabi airport, they were just calling out for the Business Class and passengers who are disabled and those who are travelling with children to board first when everybody came to line up. Nobody from the ground staff even asked them to give way for those who are boarding first or announced what zone are they boarding next. Also, i used the mobile app to check in, i am definitely sure i chose an isle seat (you can see it on the seat map during online check in) but i was surprised to see that i got a window seat."
Pros: "I had a whole row to myself! Fantastic service, very friendly crew, and great movie selection."
Pros: "The planes are comfortable and the crew are all very nice and helpful! I had not read the carry-on baggage restrictions well and my bag ended up being just a little too big so it had to be checked. Although it wasn't a good situation for me, it was my fault and I appreciate that you hold to your policy!"
Pros: "Was impressed with the entertainment, informative and comfortable"
Cons: "It is imperative that the crew insures that the safety measures and instructions are adhered to... But I must say it wasn't so... For instance a passenger in my ile was busy on the phone while we were preparing for for take off... And he wasn't the only one... Unfortunetly... Safety before all... Thank you... Will fly with you again..."
Pros: "Good choice of entertainment. Food is better than most of the airlines."
Cons: "Boarding experience is horrible. Every time you need to board a bus to get to the terminal in AbuDhabi. Why can't they get more gates for better boarding. Why should we go through another security check as soon as you arrive in AbuDhabi ? I have never seen this any other airport."
Cons: "DO NOT under any circumstances miss an Etihad Airway flight. They'll make you pay twice the original price of your flight AND a $600 fee for missing your flight. WTF! Why must you pay $600 for missing a flight you ALREADY PAID for. I loved my first experience with Etihad but second time was not as pleasant."
Cons: "they have a uncomfortable seats in a long flights and comfortable seats in short flights like Abo Dhabi - Bahrain"
Pros: "Perfect from start to finish. A beautiful experience."
Cons: "Nothing-everything was amazing on this flight. We boarded a little late, but made up the time during transit. Ground staff in Perth airport was excellent."
Cons: "The seats on the 777-333 model in economy class are the WORST I have ever experienced. Extensive neck and back paid from cramped and poorly designed seats. You are going to start losing passengers, including this one who will switch airlines. A glass of wine was so cheap and acidic I found myself running to the bathroom within 15 minutes. The food was horrible. Goodbye Etihad--I can do better."
Cons: "One of the flights ran out of blankets. It was freezing in the cabin"
Pros: "Check in in Frankfurt. Black lady. Extremely helpful. Went out of her way. This is the people you need in the front line."
Cons: "Terribly old planes. Bad or non existent cabin service. Food not acceptable. Plastic noodle bowls with hot water. !?? Really!!"
Pros: "Everything was good."
Cons: "Entertainment could be improved in terms of choices."
Cons: "At AMD Staff didn't know about new law for laptop. It is only effective from Abu Dhabi to USA flights. Not from Ahmedabad to Abu Dhabi flight. Only they need extra money for laptop weight."
Cons: "plane was an older model a bit noisy inside"
Pros: "The food was pretty good for airline meals. We really made good use of the entertainment system which had many great movies and a kids interactive touchscreen. This entertainment system made the flight! Boarding was quick and easy and the ammenty packagfes (eye covers headphones socks ear plugs etc.) and a kids activity book was also great."
Cons: "Food not good. Just one type of food"
Pros: "Flight took off on time and arrived early. This is so important when we have connecting flights that are about one hour away from arrival time."
Cons: "There was nothing not to like. Great service"
Pros: "Flight was comfortable and the staff was attentive and friendly. The food was goiod and the seat spacious and comfortable."
Cons: "Boarding was chaos in Abu Dhabi. Business class passengers were not given priority boarding and were forced to stand in long ques in the heat and to be squeezed into a bus with all the others. This happened both in my outbound and return flights. This meant queing in the heat out on the tarmac with the economy passengers."
Cons: "Staff not treating Indians properly but treating Caucasian like lords."
Pros: "In air service"
Cons: "leg room and boarding delays"
Pros: "Etihad airways is amazing! The business class is top notch, the flight attendants were wonderful and provided amazing service without even being asked. I would recommend this airline to everyone."
Pros: "The food was was alright."
Cons: "Major first flight to Abu Dhabi has been canceled. That took place around 5 hours. Then the whole journey has been rebooked and I reached the final destination after 10 hours of the previous schedule with lost baggage."