Great, easy, and quick flight
Boarding: I was asked to check my carry on complimentary. I assume the staff believed my handbag was too big. Crew: n/a outside of the snack service. Comfort: the turbulence was so bad I was nauseous. I looked for the bag behind the seat and it looked used. Food: n/a except for the complimentary cookies. Those taste good. Entertainment: only allowed for Sprint/T-Mobile customers for some reason. My flight two days before included entertainment so this was disappointing. American Airlines spelled my name incorrectly which resulted in me being unable to use pre-check on both flights. I am overall disappointed with this experience.
Great pilot! Unfortunately the entertainment didn’t work :/
My flight was cancelled and I wasn’t even notified!!! Horrible service!
Cons: "I did not understand special with covid why half the plane was empty they keep us all together. Would have been nice to be able to spread out and have more room. Seats and leg room are small."
Cons: "Everything is good !"
Pros: "Super smooth flight, good seats"
Cons: "No fuel available"
Cons: "I have never been on an AA flight where the entertainment system has worked all the way through. Additionally, when willl there be plugs on these planes? In a six and half hour flight where you need to use your device (when the system is working), this seems like it is a little old school"
Pros: "Staff was great. Very nice."
Cons: "We were 2 hours late. Missed our rental car. Sat on the tarmac for a very long time with no information."
Pros: "Friendly crew, good food and entertainment."
Cons: "Seat comfort and space aboard."
Pros: "Crew was good"
Cons: "Less gate changes"
Cons: "The seats, are getting Narrow. Very constricting."
Pros: "The service"
Cons: "The food"
Cons: "Food was horrible to Tv screen not working for a long flight it’s not nice"
Pros: "Crew was very helpful"
Cons: "No changes"
Cons: "Poor accommodation for the flight delays. We had to wait 4 hours in line to change our flights because we missed our flights. Not enough staff."
Pros: "The crew and plane was great"
Cons: "The first flight was delayed causing me to miss my second flight and having to spend an extra night at my layover location but the airline accommodated me accordingly with a room and flight the next morning Dallas airport was a shambles not being helpful at all with the people who were delayed"
Cons: "I upgraded my seats, but we still didn’t get any extras for the price."
Pros: "Lots of legroom with good complimentary foods and drinks."
Cons: "Overhead speakers in he plane weren’t very loud."
Pros: "The seats seem to be shrinking. The flight was flawless."
Cons: "Tight seats, but I guess that is going to be the norm now."
Pros: "That I had no issues. Timely, staff accommodating, area cleaned."
Cons: "Had no concerns..."
Cons: "All flights should include WiFi, and or entertainment, and better snack options. Flights out of and to Burlington are very expensive!"
Cons: "Canceled my flight"
Pros: "the flight was nearly empty so everyone got to stretch out and there was almost always a restroom available"
Cons: "I got a lot of engine noise so I didn't enjoy the entertainment as much"
Pros: "The crew was outstanding ."
Cons: "Boarding began exceptionally early and too many people were gathered near the gate before their group was called ."
Cons: "This flight is delayed 8/10. Miserable route"
Pros: "Smooth boarding. On time flight"
Cons: "No gluten free snacks:("
Pros: "I enjoyed the crew members, they were very nice and smiled despite it being so early. I also enjoyed that they mentioned about the free movie watching option if you have the AA app."
Cons: "I didn't like that they didn't offer any snacks such as pretzels or cookies. Other than that, it was a very comfortable flight."
Pros: "Flight was super cheap to France. Excellent value"
Cons: "I could not use the automated kiosks with my ticket"
Cons: "I was told that because my passport would expire in 2 months that I wouldn't be allowed to board the flight. I was never alerted of this in the booking process."
Cons: "Delays! A few hours. There were liars among their staff!"
Cons: "I am a vegan; wish there were more meat free, dairy free options. Hummus serving in snack box was paltry and there was no way to spread it."
Pros: "Adequately handled the 13 hr delay."
Cons: "Flight delayed 13 hrs for mechanical problems. Seems to be an ongoing problem w/ American Airlines now."
Cons: "My flight was changed to a different airline owned by Alaska. The new airline did not have my reservation information. If was a bit of a headache when checking in."
Pros: "convenience of Burbank airport"
Cons: "staff at check-in couldn't get my TSA pre-check printed on my ticket, got picked out to be patted down in regular line"
Cons: "Flight into DFW was delayed over an hour and ended up missing connection from DFW to SMF by less than 10 minutes because connecting flight left the gate early! We had 5 people in our group, including 3 children under the age of 10. Instead of taking off on time or just a couple minutes late (and oh by the way, the flight to SMF was scheduled to land early because of favorable winds) the flight left the gate early while we were sprinting from gate C31 to A17, missing the door closing by minutes and stranding our party for a three hour wait for an aircraft that went to SFO instead (75 miles away from Sacramento). As the coup de gras, our luggage didn't make it on the plane to SFO so now it's sitting in Sacramento awaiting delivery. I know there were a lot of upset people with the weather delays yesterday, but a bit of foresight or accommodation by American or a particularly savvy gate agent could have prevented the 5 of us from being among them."
Pros: "flight left on time and went smoothly. Flight crew was very nice."
Cons: "person next to me did not fit in their seat and spilled over into mine. Could not even put armrest down - so i was sitting in less than a full seat.."
Pros: "Free checked bag"
Cons: "2 hour delay No food to buy or drinks"
Pros: "Crew was great, took off and landed early."
Cons: "Plane was very dated, food service was aweful..... bag of chips in first class."
Pros: "Nothing. The entire experience with AA was horrible. Flights delayed, poor protocols to accommodate passengers in other flights.AA does not take responsibility of reimburse or compensate the passenger for cancellation of flights for technical problems of their aircraft even thought the flight is operate by AA. Zero help and communication with airlines (AA and LATAM) involved with the delays, lost connections or frights cancellations. I should be reimburse or compensate for all the inconvenience generated."
Pros: "Flights were on time and staff all were smiling and kind."
Cons: "Liked everything!!"
Pros: "Departed on time, arrived a bit early."
Cons: "Our checked luggage didn't make the transfer in Philadelphia. We got it late the following day. What entertainment?"
Pros: "Again, this flight was on time departing and early arriving. It was nice to be home a few minutes early. Thanks for that."
Cons: "Nothing you can do about this one. I don't like the little planes, so that's on me."
Pros: "i liked that the flights were right on time."
Cons: "the plane was a bit cramped but I guess there isn't that much room in a plane to begin with."
Pros: "The pilot apologized for the delay and promised to get us there as quick as he can, if that was possible. But, it was thoughtful of him."
Cons: "Although I was informed that the flight was delayed, it was too late, I was already at the airport. A two delay ended up being three hours delay. When it was time to board, we had to wait for a crew member, further delaying boarding. Finally on the flight, I was served cold coffee!!! There was no blanket!"