Wheelchair was the excellent service. I didn’t have any food or used entertainment. Overall for my trip experience was excellent. Thank you very much and keep up good work. Best regards
Cons: "Flight was completely full and certain passengers were belligerent about wearing face masks. The cabin crew did not enforce mask wearing, stating “we are not the police”"
Pros: "Not one thing about my experience."
Cons: "The alertness of the staff, the boarding process, the knowledge of the staff. Not breaking my luggage!"
Pros: "The crew was quite pleasant and friendly - very accomodating"
Cons: "Entertainment system is outdated, the food was only passable. The chocolate was nice"
Pros: "Smooth transfer from Terminal 3 to the International Terminal. Great airport. Easy boarding, friendly crew and very smooth flight."
Cons: "I was very happy with my flight experience with Swiss."
Pros: "The approach into Venice airport was to the NE so the flight path gave a perfect areal tour of venice out the right side of the plane."
Pros: "Crew was attentive to passenger needs in a quiet way: without fanfare, did all possible to make it a pleasant, comfortable trip. In fact, went out of their way to get me a wheelchair ride to next flight, which I dearly needed"
Cons: "First flight was delayed due to circumstances outside of airline’s control. They managed to get us there and help me with wheelchair, etc to make flight. Great service and kindness"
Cons: "Boarding time needs to be longer. Also, too little time between connecting flights."
Pros: "When you lose your phone in the business class seat and a technician goes to find it once you land in Zurich and the day that it has miraculously disappeared there isn’t much to like at all about Swiss Airlines. Swiss Airlines isn’t going to hear the end of this is they don’t agree to replace my son’s phone. My husband is a lawyer and we are prepared to bring this to the public."
Cons: "My son dropped his phone in business class seat and the ground staff technician claimed it wasn’t there. Theft at its best! Swiss Air better take responsibility for their shady staff and agree to replace my don’s Phone promptly or we will take this to the public eye and courts. I’m sure we could get a big class action suit."
Cons: "The crew responsible for boarding did not provide timely information (especially on who boarding order) and "made up" for this lack of communication by yelling and screaming at passengers as if they were cattle."
Our charging and WiFi were not working in our business class seats, even after they "refreshed" it.
Pros: "Seats were confortable but when we arrived in toronto, one of our invalid wheelchair was taken away and also had no crew member"
Cons: "Seats were confortable but when we arrived in toronto, one of our invalid wheelchair was taken away and also had no crew member"
Pros: "Cabin cree was helpful"
Cons: "Boarding need to be in order with back boarded first followed by front. Painful boarding at Houston and Istanbul both."
Cons: "Food is not great and the flight was delayed by an hour"
Pros: "Attractive business class fares. Among the best business class."
Cons: "Don't underestimate the additional hours. The stopover in Istanbul is definitely a negative (crowded, unpractical airport). Next time I will probably stick to European airlines, if the fare difference is reasonable."
Pros: "Great options to watch on tv."
Cons: "Flight was late, horrible process at gate of checking passports and items. Should not happen during a layover. This process should take place when checking in."
Cons: "Security in Istanbul on return flight required me to exit transfer area, pay $30 visa fee and check a set of hiking poles. This was not a requirement on the three other legs of this flight reservation."
Pros: "flight departed Jhb on time and arrived in Istanbul a few mins earlier than scheduled"
Cons: "1.cabin temperature varied from cold to very warm 2.I asked the cabin crew for a blanket but they forgot about it 3.I ordered a whisky with ice - was given half a tot with 2 small blocks of ice 4.only one person was serving drinks and food on my aisle so it was very slow service (other aisle had 2 crew serving)"
Pros: "The food, comfort and wine on Turkish Airlines was wonderful."
Cons: "Turkish Airline’s needs to improve their online experience. Please just pay someone to fix it - you don’t have the city of Los Angeles as a option for home address. In case TA’s web developers are reading this, Los Angeles is the city with LAX in it. I guess you don’t have to know every city, but maybe download a complete list of cities and use that? There are lots of open source options and I can help you, if it gets confusing. Or, alternatively, allow users to type their city with a keyboard. Scrolling through every city in the state of California is not easier than typing Los Angeles. Especially when arriving at Los Gatos and thinking “wait... did I miss it?” That’s not the only thing wrong with your website, but start here. Look Turkish airlines is wonderful, I’m just saying that it was hell actually buying a ticket and signing up for your rewards program."
Pros: "No complaints about the plane, staff etc and its probably no worse than any other airline"
Cons: "Long overnight flight in Economy Class, little legroom. As I am larger than average and find it hard to sleep on flights, the cramped conditions were extremely uncomfortable"
Pros: "Crew was great and helpful despite oversight in my special meal."
Cons: "Special meal request was overlook. I did not mind so much as eating less does some good! It is human to err!"
Pros: "Seats super comfy. Ended up with 3 seats to myself that formed a bed for the lap Uk to NZ. Very nice!"
Pros: "Seat was comfy and spacious for economy class"
Cons: "Vegetarian meal was okay but could be more enjoyable if served with bread at start of meal."
Pros: "Seat comfortable"
Cons: "Flight was delayed and overhead bin space was very small"
Pros: "Nothing"
Cons: "They check for everything in the counter as if it was a low cost airline. If you go a kilo more over your baggage allowance you have to pay 100 eur. And for your cabin luggage you only have 12 kg that they check you twice and they have security staff at the airport specifically check in this."
Pros: "The flight was smooth, the service was friendly, and the food with plentiful."
Cons: "Too much activity in the cabin during the flight."
Cons: "I called for a crew member 5 times and waited 25 minutes for anyone to help me with just some water. I had to get up and go to the very back of the plane to ask for some water. The plane was hot and no air to be found. This was all after we had to get back off the plane before takeoff. It was terrib"
Pros: "Economy comfort was very nice, food decent, plenty of toilets to avoid overcrowding, and good entertainment selection."
Pros: "Entertainment options."
Cons: "Service was poor, seat did not recline, and the food was terrible."
Cons: "Still waiting to board after missing this connection had to be booked on another airline"
The seat arm rest was solid and would not go up making a long flight uncomfortable
My whole family got sick from the food that was given
Our entertainment/movie and audio did not work during our flight. Two of our bags did not make it to our final home destination. No personal assistant. Everything is via email/web with no assistance.
Cons: "Flight left without us even though they knew our flight had landed and we were on our way. Then they rerouted us with a longer flight and our luggage didn’t make it."
Pros: "The help of the checking agent after we found out they canceled my daughter and mine fly coming back home without any explanation or email."
Pros: "The crew was very nice and attentive, I really like the food on Lufthansa"
Cons: "The movie selection was limited and dated"
Pros: "The crew performed their duties in a professional manner."
Cons: "We arrived late, but that was nothing compared to the horror I experienced with my connecting flight out of Frankfurt to Mallorca. I should get a refund."
Pros: "The crew was kind and attentive. The food and complementary drinks were satisfactory. There were many movie and television options."
Cons: "The lady next to me got into an argument and no one intervened to defuse it. Not sure what protocol is there. The seats reclined too far into my personal space making me feel uncomfortable."
Cons: "No LH flight details in the E-ticket from Dus. to Bkk. I have to contact Thai Airways for more details. Too short time for transited from Munich to Dus. and I missed flight, luggages didn't arrive with my new flight. Very very very bad experience with this booing by this website and I absolutely not accommodate with this web again."
Pros: "The crew were very considerate. Also they have the best baby beds we have seen so far"
Cons: "The entertainment system was glitchy."
Fight excellent but we were not contacted when flight departure was changed to 4 hours earlier; which caused us to almost miss our flight
Pros: "The crew was amazing, and the flight was really short and comfortable."
Cons: "Update the movies and music on the passengers's TV"
Pros: "It’s acctually the second time , just last week 23rd , our flight with delta got delayed that made us missed our connecting flight and I had to pass through Nairobi, female crew serving snacks came over to me with snacks and told me I ordered low fat food which I did and I asked her if it was ok if I had chicken that day she insisted that had ordered low fat mean and that’s what she has to serve me and I had to tell her again I needed chicken, she started arguing with me over snacks she got offended and she just threw food in my hand almost dropped to the floor , I think that was not professional at all. And today again coming to Nairobi the female crew came over serving snacks again and requested if I could have some wet wipes my hands were dirty dirty because had seen a crew handing out with to the people in the front raw but she answered me it was in the bank and she kept on and I again asked the male crew and he explained to me that they mostly don’t give wet wipes for short flights but I had wet wipes when I flew to Nairobi from Amsterdam and I had too when I left Nairobi to Uganda , what’s the point of serving foods when passengers gotta eat with dirty hands , and today again-the same female crew skipped the first raw of two males with snacks who were seated in front of us and even if they told her they missed the snacks, she stood there and called the male crew just unprofessionally to bring the snacks for the gentleman and she just never cared . I think they should do better thanks ."
Cons: "They should be more professional and friendly to people they act like they don’t care sometimes ."
Pros: "Crew is great and friendly. Plane comfortable and clean."
Cons: "Boarding in Harare was a little delayed. No explanation or information was provided. Food on board : a bun and a muffin were provided for breakfast. No butter or jam or honey or chesse. Most unimaginative meal."
Cons: "Seats are not comfortable for a 14 hour flight. One meal was served 1 hour before landing, Need for more drinks and food during a 14 hour flight. Flight was held at gate for 45 minutes before takeoff without explanation. Luggage was not transferred from a connecting flight."
Cons: "Flight was 4 hours late making for a tight connection in Nairobi and our luggage not making the connection! No matter how good your service, if you don’t get the luggage through, you fail!"
Pros: "Crew was helpful."
Cons: "We were delaying on the outgoing flight and coming back as well."
Pros: "Good approachable crew. Very professional. Aircraft very modern and internal atmosphere very organized. Everything where it’s meant to be."
Cons: "Difficult when you’re tall to have better seating."
Cons: "Late departure led to missed connections, but Kenya Airways did not provide much assistance with this. No-one on hand to upon disembarkation to help affected passengers. I just managed to get my onward flight, but my baggage did not make it, so I am awaiting that."
Pros: "I loved how comfortable the seats were. Very spacious enough leg room and entertainment on the plane."
Cons: "Nothing"