Flight delayed by more than 9 hours from Doha to Seattle. Passengers were not offered any compensation for the trouble faced
Did not get bassinet seat for my infant. Qatar airways sold the bassinet seat to adults and we travelled with our infant on our lap
Better food & beverage required
Pros: "I understand why this airline is ranked very high. The food was very good, the seats have more legroom even in coach and the movie selection was good."
Cons: "The plane was about 1/4 full. Not that that's bad I just thought it should be mentioned."
Pros: "The crew were welcoming and accommodating, whether you wanted to sleep or to watch entertainment or eat/drink."
Cons: "Delayed flight meant missed connection and had to stay overnight. Very little communication from the airline about what arrangements were being made. Was also unable to check in online on either leg."
Cons: "Be more professional"
Pros: "It was like flying in a Four Seasons but better."
Cons: "Boring movie selections. 80% Marvel films."
Pros: "On time departure and arrival. Hard working crew members."
Cons: "No slippers for long flights."
Cons: "maybe they can offer more snacks on the plain"
Cons: "The luggage’s handler was probably throwing all the luggages around which cause my items to be broken. I have informed the counter staff of my fragile item yet I was shocked when I saw what has happened. I would appreciate if some compensation will be given."
Pros: "Friendly crew (didn’t go above or beyond but polite and accommodated to simple requests). Plenty of meals/snacks and drinks offered."
Cons: "The seats barely recline backward which really meant I was basically upright trying to sleep for 14 hours on one leg and 6 hours on the next. My luggage was lost, despite being promised it would be delivered that day I had to wait 24 hours."
Cons: "The aircraft delayed taking off from Doha to Dallas"
Pros: "Amenities like, Tooth Paste, Brush and Headphones."
Cons: "Liquor and Wines needs Varieties."
Pros: "Helpful,courteous and efficient"
Cons: "Wifi was hard to connect"
Pros: "Q Suite is top-of-line business class product"
Pros: "The crew was very friendly throughout the 7-hour flight."
Pros: "Service and entertainment."
Pros: "Movies and onboard games were good. So was the food. Crew took good care of us and the toilets were clean"
Cons: "We couldn't lower the seats backwards. It was horror for eight hours. And one little tv didn't work but they gave my wife a diferent, better seat because of that. We had a long layover, 12 hours, and they said we didn't have rights for anything. So we went to the city on our one because we didn't want to go on organized tour that we need to pay extra money"
Pros: "Own entertainment device"
Cons: "No snacks"
Cons: "just did not like the baggage policy for carry on"
Pros: "Helpful Qatar Airways passenger assistant at check-in."
Cons: "Security check chaos. Obnoxious security woman. BHX strict single bag, 7kg cabin baggage"
Pros: "Crew members were very accommodating and helpful (Valencial & Hanane). They go the extra mile to make sure that we were enjoying the flight in the best possible ways. This is what makes Qatar Airways stand out and different from the rest."
Pros: "Very polite and friendly crew. Very helpful."
Cons: "Did not have the duty free item I wanted in stock"
Pros: "The food and the crew were excellent. Highly recommend the chicken massals"
Cons: "The seats in economy class were a little too close for comfort"
Pros: "Seat next to me was empty, helping with the very cramped conditions. Great food. Movies were okay."
Cons: "Late boarding, then delayed further due to departing passenger. Delay caused me to miss my connecting flight in Doha. 5 Star Airline marketing is nonsense. Same cramped seats as any other airline. Boeing 777 is a disappointment. 787 is much better."
Pros: "Fantastic service, very friendly staff who are always happy to help"
Cons: "Should have internet free of charge in flight"
Pros: "Very comfortable wii sleeping compartment"
Pros: "the attention in general for me was excellent."
Cons: "may be the fact that it was the same kind of food in both of the flights I had, is not that it was bad just in my opinion they should have more option, especially for south american people, thank you"
Pros: "I was surprised with the quality of gluten free meals served for me, it was well organised and taken care of where I never had to wait. My flight schedules were changed few days before departure by Qatar Airways, but only thing I had to do was to confirm that I have noted, my seats and all the rest of details intact, excellent."
Cons: "The change of my flight schedule for the entire journey was done without giving me any options (departure flights from origin and return). It would have caused me inconvenience if the change of time does not allow me to adjust my plans."
Pros: "Small airport"
Cons: "Transfer is inconvenient."
Pros: "This has been one the good experience I had in so many years of travel"
Cons: "I requested a special meal but was not given what I wanted. But overall decent food"
Pros: "excellent service always a pleasure to fly with QATAR Airways"
Pros: "Great crew members. Very friendly and helpful. Qatar Airways is great about providing pillows, blankets, ear plugs and eye masks. Really good food as well."
Cons: "The seats were very close together. With the tray folded out it was right against me without being extended. Leg room was cramped."
Pros: "Comfort of the seat/bed"
Pros: "The airline stewardesses were Fabulous! Especially one from Doha to Cape Town. Food was good and more than enough to eat. I was impressed by the scheduled meals and drink offers , very important for a dietetic"
Cons: "No leg room, can't stretch your legs properly so my bad knee was in pain"
Cons: "I did not like the fact that on now 3 flights I have lost miles, as on every flight I have tried to sign on as a member or frequent flyer and on all flights, there were no entry forms. This is also after my attempt to complete one on line, which I have had no response to."
Pros: "The flight went fairly smooth, the staff were courteous and the food was as good as can be expected of airline food. There were several courses and options, which is always appreciated."
Pros: "Great selection of movies and tv shows"
Cons: "Entertainment screen is too dim even on highest brightness setting"
Pros: "Crew are great and entertainment options are good."
Cons: "The seats are quite uncomfortable and small. Really struggled to get comfortable."
Pros: "Soft blankets, seats were okay, crew was wonderful."
Cons: "No wifi even though kayak advertised the flight as having it. Bathrooms were full of trash and quite dirty by the end of the flight."
Pros: "Aircraft was much better than the flight from US, food was great. The only thing I wished for was more movies."
Cons: "Lack of movies"
Pros: "Overall OK food not all that up to the mark"
Cons: "3 out of 4 bags did not arrive even after 1 day of journey completion"
Cons: "very upset about fee i was charged for overweight luggage, and the unclear wording on their sites baggage allowance rules."
Cons: "the flight was canceled."
Pros: "The usual customer care, from checking in to leaving the plane, second to none. Food choice and quality excellent."
Cons: "The new diagonal seats are good, except when trying to put my feet up. The raised foot area is very cramped, and for me sleeping wasn't possible. I left my feet on the floor."
Pros: "no time now"
Cons: "no time now"
Pros: "It was a good flight. I'd give it 4 of 5 stars."
Cons: "JKIA airport was terrible. Staff were late to come to the check in counters. Why can't they be there earlier than one hour so we don't have to stand in line for so long with our bags. Totally shambolic affair."
Rued and unhelpful airport staff when asking for directions. Food is really bad.
The entertainment selection was great, boarding process was smooth. However, the staff were so rude, my tray table was broken so had drinks split on me. I had a child coughing on me and kicking me in her sleep. The person in front of me put his seat down so far that my knees were against the seat (I’m only 5’9). The person behind me used her tray table to sleep so I couldn’t put my seat back. She woke up for breakfast, by which point I wanted sleep so I put my seat back and she complained about it so I had to put the seat upright again!
Emirates was top class. Clean flights, rich ambience, helpful crew, good food. Entertainment was subpar. Seat cushion was not at its best. A lot of movement by Cabin Crew, causing continuous sleep interruptions (Aisle seat is not the best option).
Cons: "The crew service is very bad, they are rude. And the thing from dubai to Hyderabad one of the attendants doesn't even help with the luggage, don't close the top shelf behaved as if untounchavility prevailed which Is very bad"
Cons: "The entertainment system did not work properly"
Cons: "Shorten luggage wait time to arrive on the belt."
Pros: "Very friendly staff, prompt service, smooth boarding, clean cabin."
Cons: "I usually love the food on Emirates but this was really not good. Barely edible!"
Pros: "Crew was very friendly. Food was good. Seat wasn’t bad."
Cons: "Price should be a little less, comparable to that of Qatar Airways."
Cons: "Emirates are a quality airline unlike BA and KLM."
Pros: "super comfortable. Food is not very tasty , could be better."
Cons: "Food in business class is not very tasty , could be better."
Pros: "Crew were great, entertainment was great, all in all a really comfortable flight despite not getting an aisle seat which would have made it even better"
Cons: "I discovered when I hit Dubai that despite having an eight an a half hour layover that I didn't qualify for the free hotel I thought I did qualify for as someone with an eight hour plus flight so that was a little disappointing have had it before so assumed it was on all flights but that ended up being a negative surprise..."
Pros: "Boarding and Crew are excellent toilets are clean Gluten Free meals are available, that's a big plus"
Cons: "Lots of movies to choose from however I felt the choices were similar in a way! ( Example: you'll find the Drama movies are almost the same as the Romantic movies or the Comedy movies)"
Pros: "Good range of movies"
Cons: "Poor service by busy tired crew, no water offered. Food dry, old, not good taste. Had food poisoning"
Pros: "Personalized service"
Cons: "Sound kept going of on movie"
Cons: "The seats on the 777-300ER were tiny compared to the seats on the A380 from JFK to dubai. My wife and I are both small people and we were cramped. This is very unfair to us and even so to larger people on such a long leg The entertainment screens were also very poor. Small, low res"
Pros: "great flight service with accommodating staff. in flight entertainment had awesome variety"
Pros: "Very responsive and friendly crew"
Cons: "Would like to see more vegetarian options"
Pros: "The crew were nice"
Cons: "Terrible food Outdated entertainment"
Cons: "I thought I had paid for window seats."
Pros: "Lovely flight crew and great film selection"
Cons: "Would have liked more healthy food options d"
Pros: "Javier the flight attendant was so welcoming and attentive. Flight got l fit late, but arrived on time. Service was efficient and respectful. Was not as crowded as prior flight and was able to eat the meal"
Cons: "Time of flight really sucked. 4:00 AM departure meant arriving at 1.00 AM. Tough way to start a day"
Pros: "We felt safe and the flight landed a bit early."
Cons: "Boarding was a nightmare, couldn’t hear zones being called, etc. assigned seats had us in the middle and basically so confined we couldn’t eat when they gave us food. Very uncomfortable. I had such a bad experience I got online and paid for isle seats for the return trip, and thought maybe that’s what they wanted all along ..,"
Pros: "Emirates flight was fine. Problem was booking a South African Airways codebase flight on Kayak. Neither SAA or Emerates were able to look up our booking reference and so we did not get seat assignments until the airport."
Cons: "Codebase flights and no one looking as us as customers."
Pros: "I flew from Orlando DL to Dubai ,and from Dubai to cape town and both flight I was selected to seat on the middle seat,f that happens on my return flights to Orlando fl ,I will never fly emirates again"
Pros: "Flight appeared less than half-full, I had a full 4 seats to stretch out. Yes, this was just lucky, but very much appreciated."
Cons: "Dull food."
Cons: "Cabin crew were reluctant offering passengers liquids on board we had to go and find them to ask for either water or juice as it was a long Flight which took 15 Hours on Air"
Pros: "Great crew, seats, entertainment options. A 28hr trip felt like 5 because it was so comfortable."
Cons: "I did not like that only one bag is allowed on the flight if you are in economy."
Pros: "It was much better than first leg from Ft Lauderdale to Dubai, better plane, better service, better food, better entertainment"
Pros: "Loved the entertainment options."
Cons: "Food was horrible and cabin crew was not nice or friendly."
Pros: "everything was very nice!"
Pros: "Good food, great entertainment, comfy seats"
Pros: "Overall experiance."
Pros: "The flight crew we're fine and helpful if you needed something."
Cons: "The TV for my seat would cut out when the person in front of me reclined. The charging plug also didn't work."
Cons: "All seats are occupied airplane is completely full making it difficult for crew to serve passengers and time consuming to do regular activities."
Cons: "That the plane can't do 2,000 mph and have us there in 1/4 the time :-)"
Pros: "The roomy seat and extra leg room are very nice. Very friendly crew, they made travelling with children a lot easier. Like them."
Cons: "The food is not as good as expected I actually did not eat the food, it was just not good."
Cons: "Older version of the Boeing 777"
Pros: "Everything was on point."
Pros: "Good Price with on first priority"
Pros: "Being able to sleep comfortably Great staff Food good rather than great but not easy on flight. Well chosen good wines. Chauffeur service to & from airport Ease of checkin"
Pros: "Entertainment facilities very good. Important for those long trips. Food good too"
Pros: "Customer service, food, the flight in general was good."
Cons: "I lost TV signal a few times and therefore wasn't able to watch the games I was interested in. But I understand this is beyond your control at times but the whole system would benefit from an upgrade. The touch screen sometimes takes a while to respond so making the process a little tedious."
Cons: "Screen was black and white most of flight"
Pros: "The flight was empty and the luxury to choose your open row of seats"
Pros: "Airplane was amazing and the aurlines crew awesome"
Pros: "The Captain spoke to us a few times and the crew were absolutely amazing. Best flight Ive ever been on."
Cons: "The seat sizes were really small and I didn't get the initial seat s that I requested for. The crew were not very professional when it came to serving all that were on board."
Pros: "Entertainment and comfort are nice"
Cons: "Food quality and service were mediocre at best"
Fast boarding, great crew.
Seats were not comfortable
Layovers we’re not very long. Our first flight kept getting delayed which caused us being rebooked from a non-stop flight to Honolulu and rerouted through LA adding almost 4 hours onto our flight time.
A wider selection of snacks would have been better, esp for flyers with common food allergens (gluten & dairy).
Friendly crew, Comfort+ was very nice, airplane seemed very clean
Crew is very assistive Screen auto reboot several times
Cons: "THE FLIGHT LEFT WITHOUT ME AND THREE OTHER PEOPLE"
Cons: "The crew was forced to stay seated the entire flight. They conversed very loudly the entire flight. It was very disruptive."
Pros: "The timeliness of the flight and the service during the flight."
Cons: "The tagging of the bags. The bigger bags should be the only ones tagged. Smaller bags that fit in the bin should be allowed in the cabin."
Cons: "I’d prefer more a la carte food options rather than only boxes of stuff that include 3 things I don’t want."
Cons: "Delayed flight planning - would have been nice to delay the flight before boarding."
Pros: "Friendly crew, on time departure, early arrival, and outstanding landing (I’m a pilot, so can give valid judgement)."
Cons: "I requested a seat with extra legroom due to a medical condition over a month before the flight. I was not granted my request and was in pain for most of the flight."
Pros: "The where very helpful"
Pros: "They were late and and tried to blame weather"
Cons: "Explain that we will get hotel and else... Cheep asses."
Cons: "The entertainment system was out completely for the whole flight"
Cons: "No in flight entertainment"
Cons: "Seating was cramped in economy, but you get what you pay for!"
Pros: "Crew was very pleasant"
Cons: "Old airplane. Everything was worn out and stained. Entertainment system is ancient. Economy seats are so small you can barely get in and out."
Cons: "There is no room. The snacks were fine, but the main meal was disgusting."
Cons: "Change my seat when I was boarding. I already had my seat # assigned before boarding. Sat next to a man with a strong body odor. I came down with a sore throat last night so I was feeling pretty bad. Then to endure a long flight with that smell which made my trip very uncomfortable."
Cons: "That Delta was not more accommodating when I missed my flight.. Got totally lost in Austin. Have never driven there before and highways were difficult at times. $503 to get on another flight home. Ended up getting better deal at Southwest. Will most likely stick with them next time I am forced to fly."
Pros: "It is good to be able to go straight to Paris without connecting."
Cons: "Boarding was a bit slow."
Pros: "Left ontime great breakfast. Good service No complaints"
Cons: "I loved the trip No negative comments."
Cons: "The flight was delayed. It took longer than expected due to the hurricane. When we arrived, there was no gate so we had to sit on the runway forever. Then the gate checked bags took forever. I was supposed to have a 1.5 hour layover. I barely made my connection as I only had 20 minutes left until takeoff by the time we got off the plane."
Pros: "Although our flight was fully booked. The crewmembers on this flight was professional, friendly and efficient. We boarded quickly and took off on time. We even arrived ahead of schedule. Each passenger was given free headphones and complimentary beverages and snacks. I love Delta they are a cut above the rest. They are constantly striving to put the customers needs and wants top priority"
Cons: "The limited space in our seats"
Cons: "Aiirlines always want to try and chargel extra money for everything. If you purchase tickets back in February and still can't sit with your significant other that's a problem to me."
Pros: "Aircraft was clean."
Cons: "Ninety minute delay due to lack of rested crew preventing timely departure. No gate upon arrival at La Guardia LGA. Wouldn’t let passengers off after shutdown until all gate checked luggage was off the aircraft. Long bus ride around airport. Airport was a mess, with significant construction underway. Avoid Delta to LGA!"
Pros: "Our flight arrived ahead of schedule and the crew was great. Quick boarding although due to weather we were a bit late boarding aircraft however made up for lost time."
Cons: "The aircraft was a bit warm and there was no ice for beverages which were warm"
Pros: "Almost everything."
Cons: "Flight cancelled because of weather"
Pros: "Small plane and a short flight, so just snacks and wifi, which was expected and was just fine with us. Crew was great."
Cons: "Gate agent @ LAX calling every single passenger with a lot of noise around couldn't hear. I had to go and check myself a couple of times."
Cons: "Short 30 minute delay; arrived 5 minutes late. 45 min flight doesnt allow for any food service."
Pros: "Friendly crew"
Cons: "Long layover in Atlanta. Terrible terminal setup in LAX . Although we were on two connecting Delta flights, we had to leave the arriving terminal and take a bus to another. The second terminal (Terminal 2) was small, crowded, and had few food options."
Pros: "Flight was on time"
Cons: "I was in a middle seat on a sold out plane. The person in the window seat was so large the arm rest between us would not go down and he extended into my space. Fortunately the flight was short but the combination of shrinking seats and widening fliers make flying uncomfortable."
Cons: "Change d for WiFi. Cheap"
Pros: "Please call me. Why did you double charge me? I took my parents for a trip and you charge me 2 twice?? Call me 416 888 4387"
Cons: "You charge me twice. Call me 416 888 4387"
Pros: "Everything was easy to follow....All of the flights were on time and very comfortable...."
Cons: "Nothing to report that was bad..."
Pros: "Porsha. The best flight attendant ever. Not"
Cons: "Liked everything"
Pros: "Got us there on time. not much more can ask for on a short flight"
Cons: "Wish Delta offers more reasonable and available business class awards"
Pros: "Great crew. Good space on my exit row seat"
Cons: "Seat doesn't recline, though it's considered a "premium" seat. No power either. Ticketing process was crazy - I was not able to get a seat assignment until 5 minutes before boarding. Why? And there was no explanation of the situation. I had to ask, multiple times, what was going on,before I was finally told that I was going to get on, but they just didn't know where. This could be handled much more clearly!"
Cons: "No entertainment available"
Pros: "Flight was on time. Crew very friendly. Plane was clean, boarding very organized but I would suggest boarding from the back forward. This would eliminate blocked aisles."
Pros: "Quick, clean"
Cons: "I was in the back seat"
Cons: "Missed flight with a few minutes and was not allowed to catch the next available. List the entire ticket!"
Pros: "Not much"
Cons: "Delta cancelled direct flight and we ended up standby on two flights, getting into NYC much later. Not nice."
KLM is never consistent with services. Sometimes you get lucky with great comfort and other times you are forced to squeeze in a box for a seat. The food is always subpar and they have become so unfriendly when you need help. But hey, they are always on time and they have good connections.
same as from LUX … professional, nice.
Dreamliner was comfortable and entertainment system good
Pros: "Friendly crew, great access to a variety refreshments, robust entertainment library."
Cons: "No suggestions."
Pros: "Klm's consistantly high standards in everything they do."
Cons: "When its rain we shouldn’t walk to the air plain"
Pros: "Flight was on time."
Cons: "Staff: from check in to landing, they could at least smile. Baggage claim was a nightmare, 6 Schengen flights in the same belt."
Cons: "All of the less than good, obvious!"
Cons: "I was seated next to the restroom, which is not a pleasant experience for an international flight."
Pros: "Crew was great and helpful despite oversight in my special meal."
Cons: "Special meal request was overlook. I did not mind so much as eating less does some good! It is human to err!"
Cons: "Delays, took my hand luggage into the hold,"
Cons: "They check for everything in the counter as if it was a low cost airline. If you go a kilo more over your baggage allowance you have to pay 100 eur. And for your cabin luggage you only have 12 kg that they check you twice and they have security staff at the airport specifically check in this."
Pros: "Crew were friendly and helpful. Moved me up front in the plane so I could make my connection."
Cons: "Not having to walk outside in Edinbur4gh to board the flight."
Pros: "Everything was good except for the entertainment consul for one of our seats."
Cons: "One of our entertainment consuls had to be rebooted 4 times and still didn’t work. We gave up asking."
Cons: "I booked tickets via Delta, operated by KLM. They lost both of my check in bags in September, and it happened again today for the same scheduled flights. Had 4 hours of layover and KLM still wasn’t able to manage it."
Pros: "Nothing to mention"
Cons: "Crew was rude when I asked if there was a vegetarian option for the snack. I did request special meals for the trip. Even if they did not have a vegetarian option, they don't need to be rude!! Boarding was ridiculous. we were supposed to form a line and wait. Would have been a lot better if they boarded by seat numbers. Also they made me check in my fairly small and light carry on bag resulting in its contents arriving broken!"
Pros: "Very pleasant, professional crew"
Cons: "Very slow check in. Mainly because other passengers obviously don't read instructions re: weight/contents of cabin bags etc. Would be helpful if there was additional staff to deal with them away from check in desk. This would mean that others did not have to queue for 25 minutes because the check in girls also had to deal with them"
Cons: "I’ve traveled a lot internationally and this was the WORST flight I’ve ever had to endure. I felt like I was being tortured and didn’t sleep at all and so slept when getting into Amsterdam rather than being able to explore the city. I was out $200 for the Airbnb (could’ve stayed in the airport cheaper) and $200 for a dinner cruise I slept through. NEVER AGAIN"
Pros: "Easy flight; loved the crew and their friendly customer service. Great food, kept everyone hydrated and fed."
Cons: "The movie options, as well as music and TV options were limited. There were no electrical outlets."
Cons: "Food had only vegetarian choices. No charging place and ambiance was noisy"
Pros: "Great food"
Cons: "I paid a top price for my ticket and expect the advertised amenities to work. Upgrade or replacement for entertainment system."
Cons: "You are almost always late!"
Cons: "Flight was cancelled."
Pros: "We were fed a nice pasta meal and offered drinks twice. They also gave a muffin for desert. The flight attendants were very nice and attentive with cheerful smiles. I wish every airline had service this good!"
Pros: "She was cheerful and genuine. I have dietary restrictions but was unable to preorder a meal. She went out of her way to find an available meal for me. I also saw her bring other passengers extra snacks and drinks."
Cons: "Cramped seating."
Cons: "infotainment was down. Lost my luggage the flight was delayed"
Pros: "Really friendly staff. Great service"
Pros: "Short flight with good communication."
Cons: "Nil to complain."
Pros: "The staff was extremely pleasant. Food was good!"
Cons: "Have no complaints"
Cons: "Crowded seating, 20-year old video system, headphones that did not match the two-jack system, lackluster service in flight. Generally my experience with KLM has been good, but this was well below average."
Pros: "The staff were professional and friendly The food was very good and plentiful The inflight entertainment has lots of choices The bathrooms remained clean All in stark contrast with BA with who I did the same flight 2 weeks ago and all the above points were very poor"
Pros: "Flight was lovely, crew were friendly and very helpful and food was delicious!! We travelled with assistance for mum and it was excellent and we were kept updated all through the flight."
Pros: "Excellent experience with the cabin crew."
Cons: "Seats on the 777 were too narrow. This 777 had a 3-4-3 seating arraignment, it would have been better with a 3-3-3, similar to a 787 configuration. With the current layout, even with an aisle seat, I was sitting in the aisle. And I am not a large person! The flight was full, so use the 787 and two daily non-stops. For a twelve hour flight, the food was only Okay, could have been better and with a better selection. Meal timing was poor."
Pros: "Usual professional and friendly service from my airline of choice for most destinations."
Pros: "newer plane, good staff"
Cons: "need better and more food options, more often"
Cons: "OLD plane without comfort or entertainment"
Pros: "Great food"
Cons: "Sears we're toooo small"
Cons: "Late Cabin extremely warm Full flight and centre seat means no room to relax or carry out work"
Pros: "The crew were lovely and welcoming. We was given snacks and drinks on the flight which was great. Take off was a bit delayed but boarding was smooth. Couldn't complain about the comfort as was only just over an hours flight."
Pros: "Crew service"
Cons: "Flight delayed."
Cons: "Only one queue for boarding. Flight late on arrival."
Cons: "The fact that there are different airline carriers for one flight is hard. In my second flight they made me check a bag which was considered a carry on during my first flight"
Pros: "Speed, crew, and reliablity."
Cons: "Food wasn't good, no entertainment or accessory plug ins, and seats were worn out! Not comfortable at all. Great leg room though."
Pros: "Flight attendants were friendly, but they only had limited resources to work with."
Cons: "Worst aircraft I have been on in years. No wifi or entertainment, no power outlets, only bad wine/beer for a 3+ hour flight is mediocre at best..."
Pros: "Friendliest economy class service I've ever encountered."
Pros: "Very good flight, excellent service and good food."
Pros: "For an 8 hr flight...multiple snacks, 2 meals and continuous beverage service. Blanket, pillow amd movies."
Cons: "Watched flight attendant drop tongs on floor, pick them up and put them back in the bowl of buns and continue to use them to serve bums"
This is the second time in 2 months that I watched the boarding go from Take Off at 4:40, nope 4:50, nope, 5:00, no, 5:30, no, 5:45, and finally 5:54. The first time it happened, I had to catch a connecting flight and my 2-hour layover became a race to the gate. I have an artificial hip and am 67 years old. I don't race. What I did like? Masterful crew that managed to calm a screaming child in seconds after he'd been screaming in the terminal for 20 minutes while waiting for the plane to board. He was overtired (as I imagine his parents were!) and the problem was sorted in a blink! Impressive!
Anyways on time and excellent service
Considering I cancelled the flight 2 months ago -- I would have to say the communication was poor -- since I continue to received updates. I say poor since Kayak seems not to want to respond to me to reschedule a flight -- they hold my voucher -- so I can not do it on my own --
Cons: "Food service was awful. They ran out of options and only had one choice by time got toward middle /back of the plane. This happened both ways. So if your seated toward the rear bring your own food and snacks if needed."
Pros: "The crew was very attentive and willing to assist with everything."
Pros: "Crew was amazing."
Cons: "First leg of our trip on British air on a smaller plane with lots of comfort and room. Our 2nd and long leg was on a larger and newer plane. Leg room and room for the tray table was so tight and uncomfortable for a long Flight. Paid extra for end seating and using British air for transfers through Heathrow as an American Air partner. Will try to avoid the extra cost in the future."
Cons: "Really old plane with uncomfortable seats and really bad in flight options. The air conditioning was also broken so the entire flight felt hot and muggy, this is on a 12 hour flight!!"
Pros: "Smooth flight without event. On time landing. Efficient deplaning."
Cons: "Newer plane. Seats , entertainment, cabin crew."
Cons: "The temperature in the cabin was unbearably hot"
Pros: "Flight was on time."
Cons: "Not applicable."
Pros: "The crew was super nice and very helpful!!! Wine included was awesome."
Cons: "The boarding process was chaotic. My TV screen kept going in and out. We"
Cons: "Only one round of drinks served?"
Pros: "Crew was great. Flight on time."
Cons: "Baggage delayed on arrival"
Pros: "Polite crew"
Cons: "The food, inflight entertainment. Our flight was delayed by over an hour."
Pros: "Efficient boarding, friendly staff"
Cons: "Very poor movie choice and poor quality screen"
Pros: "We pushed back from the gate about 24 minutes late and arrived at our destination about 38 minutes late. The four-course dinner (Chicken Tikka Masala or Penne Pasta) was good for airline food. The crew was friendly and professional."
Cons: "No USB power ports by the seats."
Cons: "I'm not sure why the lady at the check-in desk was sooo rude and unwilling to help. Customers' presence was really bothering her..."
Pros: "Easy trip to Helsinki."
Cons: "Food & drink sales by M&S was unusual. Even water at a price"
Cons: "Bumped from flight although booked months in advance. Completely screwed up connecting flight as a result. Polite but inflexible."
Pros: "A more organized boarding. There was no one to assist when we arrived at the airport to check in and no one to guide us as to which line to go to when boarding. It is difficult being organized on our own in an environment which include cultures lacking organization or being considerate. All food required purchase. No entertainment provided."
Cons: "Crew needs to be more educated regarding disabilities such as head injury. Recovering from a concussion obtained when a car hit me while I was walking, but still sensitive to things such as light and noise. When asked to open the shade while landing there was a hesitation but at least they allowed me to leave the shade down at my window for this portion of the flight."
Cons: "The layover in London was too short and we missed the follow-on flight due to the flight getting into London late and BA not getting us through the terminal rapidly."
Pros: "The Crew were great"
Cons: "Boarding could have been more efficient"
Pros: "Nothing to special comparing with other first class"
Cons: "Boarding process was very late, they made us wait in the cold for 10 min before letting us in the plane. The staff was professional but not too friendly and the place is old. When I purchased the ticket it said it was a airbus A380"
Pros: "Staff are friendly, accomodating for an unaccompanied child with me, upgraded me and helped to support the extra baggage needs"
Cons: "Old, dirty planes with bad enterainment systems and mediocre food and drink offerings. With the price of a ticket more than Emirates, KLM and other airlines, always really suprised the overall crappy hardware, infrastructure on planes etc. When can we get a decent plane to fly the long haul flights. And an actual entertainment system like to competitors?"
Pros: "The plane was very comfortable!"
Cons: "British Airways boarding is very chaotic. Not unorganized at all. They don’t seem to care about economy passengers!"
Pros: "Not much"
Cons: "There was an abusive passenger sitting behind me that kicked my chair the entire flight. They were angry that they didn't have more space and that I wanted to have my seat back. I offered to put it up during meal times to make sure they had enough space but that wasn't good enough. The crew knew what was happening and tried to get the other passenger to stop but the passenger persisted. The crew refused to upgrade me even though I had paid for an aisle seat and there were no other aisle seats available for me to move to. I find this service unacceptable. I probably won't be willing to fly BA again as they obviously care more about money than ensuring their customers are comfortable."
Pros: "Everything; crew was accommodating and friendly; food was good; crew offered liquid refreshments throughout the flight; crew demonstrated concern for our comfort."
Cons: "Nothing; everything was excellent"
Cons: "No wifi on a +11hr flight TV Screen looks horrible. Too old. Didn’t even watch any movie on it. got downgraded from First Class to Business Class because the airline oversold first classs. Shouldn’t happen."
Cons: "Online checkin wasn't working and the flight was oversold... After running through Heathrow after a delayed connection, we were told 5 min before the flight was scheduled to take off that it would be delayed. The coach seats were some of the smallest I've ever experienced (I fly 2x a month on average). The crew broke wheels off both of our roller bags."
Pros: "Flight attendants were to top in the industry. Caring and caring. They are the face of your airline. Give them the right tools, they function well. I could not have been treated better as a Frequent traveler."
Cons: "Reservation process online does not show you that you are buying a bullshit Business Class seat. You pay a premium for Business class and granted, the meal was great, something the Coach class did not get BUT they should tell you when booking that that you are sitting in coach with a table blocking the middle seat, not truly a Business class seat. Dumb down your operations but don't insult your customers. Tell them what they are getting when booking a bus type business class seat. Worst business practice ever, driven by European style of travel BUT call it premium economy, not BUSINESS."
Pros: "Some sleep"
Cons: "No food or drink provided in crappy seats"
Pros: "Friendly crew, spacious and comfortable seating and great food"
Pros: "Pleasant helpful staff, comfortable, clean seat, good food."
Cons: "Having to pay TWICE for extra item of luggage!! Some delay with boarding"
Cons: "Booked 6 exit row seats only to have half of us moved. Somehow Cyprus is short haul? So no free soft drinks or food! The crew ran out of much of the menu."
Pros: "Crew good friendly service."
Cons: "Passport control 1 hr and 30 minutes!"
Pros: "The staff were all very friendly, and even though we did not get seats together at check in, the gate agent managed to find us seats together which made the trip more enjoyable."
Cons: "I was disappointed to find that there were absolutely no entertainment or connectivity options on board a 2 1/2 hour flight. It's pretty much standard across carriers now to have at least internet access and a portable device entertainment option. I also did not enjoy paying for even the most basic beverages on the flight. Coffee, tea, and soft drinks should be included. You'll save a pound, but lose a customer."
Pros: "What a different experience in relation to last week!"
Pros: "Wonderful customer service and hot meal was a lovely treat!!"
Cons: "No direct communication. Really bad"
Pros: "Very good"
Cons: "Everything was excellent"
Pros: "The secure boarding area at Heathrow was nice. I haven't seen that before."
Cons: "No free refreshments; water would be nice. No line control during boarding - people merging in all over the place."
Pros: "Good entertainment choices, delicious meal, nice spanish red wine."
Cons: "Tight seating was fairly uncomfortable."
Pros: "Cheapest ticket for international flight with two connections. Crew is great and plane is comfortable"
Cons: "Even before trip started, there were two changes to schedule and not for the better. On actual trip - flight delayed and caused a missed connection. One suitcase got damaged and one went missing... Overall not the best experience this time :-("
Pros: "Crew were friendly"
Cons: "Noise level when people were trying to sleep; seats not too comfortable"
Cons: "no Entertainment"
Pros: "Extra leg room in premium economy"
Cons: "Service poor relative to global peers, food mediocre, entertainment system totally outdated"
Cons: "Was not able to check in through to Cape Town, only JNB. When arrived in JNB, British Airways flight was not clearly identifiable from ticket (no flight number). Then the flight was delayed, and plane was old! Horrible experience"
Cons: "The whole trip."
Pros: "That BAA have WiFi on the plan and the flight back did not even have USB charger . In new York at at the BAA terminal they only have 30 min worth of wifi"
Cons: "The service . In general it can be better"