Worst experience, slow boarding due to bus transports, crew are rude and flight was delayed for more than 1 hr and nothing was offered during the wait. One of my worst flights.
Seats are so tight these days.
Check the experiencing staff for gov staff may be more better...???
Comfortable seat, good food and friendly staff
Food services wheelchair comfort Maximum help for other flight I really appreciate your services
It’s good, thanks for all team members
Pros: "i was told i miss my flight by 5 min and and they told me they wil book mw next flight and gave me a phone number when i called the ph9ne number i was given they asked ms 1400$ more and that was for a week latter flight when i asked for atleast refund or flight cridet they dniede me and wasnt even want talk to me."
Cons: "make it right by giving me my flight cdidet oroney back aince i was dnied."
Pros: "The crew really cares about their passengers"
Pros: "Private cabins in business class"
Cons: "Better control over boarding process"
Pros: "The flight crew/staff were professional and very helpful and accommodating to the passengers from check in to deboarding."
Cons: "Seats were a little close, especially for a long flight, with meals. Tight fit to be maneuvering, literally rubbing elbows."
Pros: "Food was good and crew"
Cons: "Old aircraft from Doha to Dhaka."
Pros: "On time departure and arrival. Hard working crew members."
Cons: "No slippers for long flights."
Cons: "Every thing is good"
Pros: "Plane quite empty so lots of space."
Cons: "Service not very attentive, had to repeatedly ask."
Pros: "Entertainment and food is always great with Qatar!"
Cons: "After I got in my seat an Islamic lady came and said that I was in her seat. I looked at her ticket and while it was the right seat number, she was on the wrong flight. I got a stewardess to help her. She had gone through 3 boarding pass checks and was still on the wrong flight. They let her fly!"
Cons: "maybe they can offer more snacks on the plain"
Cons: "they cancelled by booking just before hour depature.."
Pros: "Crew, food."
Cons: "Dulles airport - yes, not directly related to the airline but Dulles is over capacity. Some should consider BWI - Baltimore Washington International that is little further but still a good airport."
Pros: "Yes. Pillow cushion too firm"
Cons: "Food needs to be better. Very inconvenient schedule for flights to India from Europe."
Pros: "flight attendants were not friendly enough."
Cons: "both flight from Bos-Doha, Doha-Hanoi was delayed"
Cons: "It could be better if they serve food from Doha to Islamabad."
Cons: "Qatar Airways always goes beyond expectations in every detail of its serivices . Always top niche of Aviation company and wonderful travel experience."
Cons: "Cancellation of the flight could have done before boarding."
Pros: "Food was good and so was the crew, entertainment was better than expected."
Cons: "Obviously the seat could have been roomier but still good."
Cons: "better food"
Cons: "Very poor meal for vegetarians on one flight (toasted veggies on a tiny round bun)."
Pros: "Staff was friendly and helpful, aircrafts were all comfortable, food was incredible. If I could only ever fly one airline again I would pick Qatar!"
Pros: "Service and entertainment."
Pros: "The trip was very comfortable and food suited me"
Pros: "The food was good. Supposed to be Halaal (Kosher) for the Muslim population who have dietary restrictions. The economy cabin was comfortable enough. The cabin crew was friendly and helpful. We had a very short connecting time (1 hour) at Doha. They put a ground staff to receive all the ten passengers who needed to make that connection."
Cons: "The check-in person could have easily been a little less difficult with the slight over weight of the carry-on luggage."
Pros: "Nothing was spectacular."
Cons: "No lounge in Philadelphia took my Priority Pass. On the flight, the woman in front of me threw her chair back without asking and almost had hot coffee all over me. When I asked her to put her chair up, she got mad. She went to staff to insist she could put her chair back. I showed them that I was indeed in a back brace for a health condition and that I needed opportunities to move and shift, cross legs to release tension, etc. Staff sided with the rude woman, who, given the chance to move to an equal seat on the opposite aisle where she could recline, refused to move. I was very frustrated and have never been treated with such discrimination regarding my health concerns."
Pros: "While my Qatar airways flight from Houston to Doha (# 714) was almost perfect, flight #1335 from Doha to Nairobi was a huge disappointment."
Cons: "The flight attendants didn't seem to know what they were doing, food ran out before i got any breakfast, the IFE system for my seat didn't work,"
Pros: "Flight was on time"
Cons: "Small single aisle plane No wifi, no power ports, no individual screens Qatar is great about serving water but not other drinks -- I bought drinks inside security but there was another round of security at the gate -- they confiscated all of the drinks I bought"
Pros: "Excellent service. Excellent quality of food."
Pros: "The service on board is excellent"
Pros: "the attention in general for me was excellent."
Cons: "may be the fact that it was the same kind of food in both of the flights I had, is not that it was bad just in my opinion they should have more option, especially for south american people, thank you"
Pros: "Staff worked fast to feed and water everyone."
Cons: "Screaming children; not the airliners fault"
Pros: "Every thing is great."
Cons: "Food Seat great service"
Pros: "They printed all 3 of my boarding passes for my connecting flights when I first checked in, made me worry about less"
Pros: "Great crew members. Very friendly and helpful. Qatar Airways is great about providing pillows, blankets, ear plugs and eye masks. Really good food as well."
Cons: "The seats were very close together. With the tray folded out it was right against me without being extended. Leg room was cramped."
Pros: "Staff were professional, food was good and seats were comfortable."
Pros: "Comfort of the seat/bed"
Pros: "The airline stewardesses were Fabulous! Especially one from Doha to Cape Town. Food was good and more than enough to eat. I was impressed by the scheduled meals and drink offers , very important for a dietetic"
Cons: "No leg room, can't stretch your legs properly so my bad knee was in pain"
Pros: "Crew helped with my bags."
Cons: "Lack of film choice"
Cons: "I did not like the fact that on now 3 flights I have lost miles, as on every flight I have tried to sign on as a member or frequent flyer and on all flights, there were no entry forms. This is also after my attempt to complete one on line, which I have had no response to."
Pros: "The flight went fairly smooth, the staff were courteous and the food was as good as can be expected of airline food. There were several courses and options, which is always appreciated."
Pros: "Crew are great and entertainment options are good."
Cons: "The seats are quite uncomfortable and small. Really struggled to get comfortable."
Pros: "Aircraft was much better than the flight from US, food was great. The only thing I wished for was more movies."
Cons: "Lack of movies"
Cons: "Plane configuration; seats were a bit cramped, knee space."
Pros: "The crew was attentive"
Pros: "CREW WAS GOOD FOOD AND SERVICE WAS TERRIBLE"
Cons: "NO SEAT MONITOR WAS WORKING. ANNOUNCEMENT WAS TERRIBLE.SEAT WAS MUTILATED FOOT REST WAS NOT WORKING.OVER ALL VERY POOR SERVICE."
Pros: "Crew and service was wonderful even on a shorter flight"
Pros: "The flight attendants were kind"
Cons: "The airplane was old and the seats were a little dirty"
Cons: "All the staff at the boarding part seem like they unorganized anything. They let all business passengers got it first but they didn’t open the gate door untill all passengers came through. We have to stuck by the gate door for 10-15 min. They not say anything what happened and any apologies word."
Cons: "The entertainment system is old, not easy to use, and lacks features."
Pros: "Perfect was everything"
Cons: "Prices was high"
Pros: "Everything...the food was delicious, the staff was gracious and always went the extra mile."
Pros: "Sleeping accommodations, storage, crew attentiveness in business class was outstanding. 5he business lounge in Istanbul was the best ever. Great airline."
Cons: "Horrible service I will never go with this airline The attendants never came to us when we needed them this is my second time The attendants don’t care and don’t even love k at you"
Pros: "The eggplant/beef dish was the best food I have ever had on an airplane. Staff were pleasant and efficient. Wide range of movies, etc, available"
Cons: "Have yet to arrive"
Pros: "Every thing. Food travel and crew"
Pros: "Easy and intime boarding"
Cons: "Need to include sea food in your menu"
Cons: "Flight was overbooked, which is always an annoying inconvenience. As a result, the flight was significantly delayed. When the plane landed the pilot immediately had to take off again which was really unusual and unsettling. But eventually we were able to properly land."
Cons: "After bus arrived at steps kept on it 20 mins. 2 more buses arrived in this time. Still wait. Then let out all at once. Massive queues to board. Poeple not dressed for this. Poor babies crying Maybe 15 mins waiting in 2am cold on tarmac."
Pros: "Super staff"
Cons: "Bad WiFi connection"
Cons: "Flight to Istanbul was fine. The flight back was a terrible experience! During our connecting flight in Athens our boarding passes wouldn't print at the self service computers and there was no one to help us so we had to go back out to the front desk. The airline representative was extremely rude. There was 5 employees standing around the computer with NO customers and when we asked if this was Turkish Airlines and if they could help, the woman (manager) responded "this WAS Turkish Airlines" as if they were done helping customers for the day (it was 9AM and our flight was leaving in 45 min). We explained that we couldn't print our passes and she ROLLED her eyes as if it was an inconvenience to help us. THEN on our flight from Istanbul to Chicago, a passenger died an hour into the flight and they placed the body on the seats behind us for over 10 hours! Nobody even told us what happened! We didn't know if they died from natural causes or if it was something else! They didn't offer to seat us somewhere else or even inform us they were placing the body there. We were completely shocked and uncomfortable the whole flight home. We couldn't eat or sleep. We're completely disgusted and scarred from this overall experience."
Pros: "The food was great and the service was very good."
Cons: "Food was dried out and tasteless"
Pros: "As above"
Cons: "As above"
Pros: "I used the prime lounge in Istanbul and when it was time to go, I was able to practically walk on the plane without any wait. The seats were comfy and didn't have a ton of legroom but it wasn't bad. The staff we're friendly and helpful. The in-flight entertainment had a pretty impressive selection and had one of the best-designed interfaces I've seen so far (and I've ridden a variety of airlines). Last and most important, the food was hands down the BEST I've had on a plane. Turkish is killing it, they're my new go-to airline!"
Cons: "I really can't complain about anything, even if I try! Maybe the touch screen sensitivity on the entertainment console seemed a little off, but that's just nitpicking"
Cons: "שום דבר"
Pros: "Crew was generally clean and professional but not necessarily super alert."
Cons: "They did not regulate seating ruled well enough which led to others in the plane wondering around drunk during seat belt on moments and falling on me twice while I was trying to sleep. Not only was that frustrating but it is not safe to have people up and about when the captain requests seatbelts."
Cons: "No individual air vents to control temperature"
Cons: "The layover was too long."
Pros: "This was my first flight with Turskis Airlines and my best experience with flying to Europe. The food was excellent; we had two hot delicious meals (best airplane food I ever had). The crew was the best - professional yet friendly. TA airfares are cheaper than other airlines so I could spend one day in Istanbul. That alone is worth it!"
Pros: "Overall it was a smooth flight except for few minor issues."
Cons: "I noticed there were one or two times where the host had a list of food specifications but the trolley itself didn't have the kosher or vegetarian meals as requested by the passengers."
Pros: "The seats had a decent amount of leg room."
Cons: "Stuck in Istanbul airport for three days because of snow. The way the airline handled it was APPALLING. Second night stood in line for a hotel for over four hours only to find out at 3am that there weren't any more. And none of that captures the insanity of being sent to a transfer desk with no way out except buying a Turkish visa and going through immigration. Inexcusable. I have traveled to over 40 countries in the past 30+ years and this was beyond the pale, absolutely a nightmare, and almost all of it (excepting the actual snow delay) in the airline's control. NEVER FLY THIS AIRLINE THROUGH ISTANBUL."
Pros: "Friendly Cabin crew Entertainment was above average."
Cons: "First of all I have tons of complaints regarding the airport at Istanbul. They have a poorly managed airport and it was so crowded. The cafeteria and places to eat around in the airport were horrendously expensive and they didn't have services like wifi(had to buy it for $8 an hour and it sucked) and drinking water. As per Turkish airlines, the staff in the airport were poorly equipped to deal with emergency situations such as snow. I was flying during the snowstorm and wasn't expecting my journey to be easy. But they should have increased their resources to help people out in such cases.Their help desk was crowded with almost 500+ of people all the time and they only had 2 people to answer their queries. Also, the staff couldn't understand English properly and seemed irritated when I was trying to explain things in English. I had to stand an hour on a line to get my temporary visa issued only to be referred to another line (yes! i waited for an hour to get to the desk and was told to go and sit in another effing line). It was also because most of the signs/boards in the area were written in Turkish only and I didn't know what they were saying. I had to pay for my own hotel during my transit because the line for the hotels was almost two miles long. And when I arrived at my destination, both my luggage went missing. The crew on board were nice and helping people. I do not blame my bad travel experience entirely on Turkish airlines however, the airport and airlines both are not prepared to deal with situations that are unexpected. I also realize the snow storm was the main factor behind everything however any airlines that boasts itself to be a top class international airlines should have means and resources to manage(at least try) their passengers and airport during any situation. No matter what I am never flying with Turkish airlines again."
Cons: "to hot, very hot!!!"
Pros: "Crew were very nice and professional."
Cons: "The flight from Istanbul to TLV was scary. The Pilot hit the brakes half in the middle of the take off due to a "technical error". It was very scary, even the flight attendant was in panic. Plus, the food was uneatable. Hope to never fly with Turkish Air again."
Pros: "Wonderful food and service and movies."
Cons: "Sat 44A. The entire row behind me had 1 adult & 2 children. 2 Hours into the flight, there were 4 children, no adults and the seats were used as a playpen. 7 hours of kicking, punching the screen, opening the window shutter during "sleeping time" as instructed by the crew. Wine was poured on my back, water splashed on the person next to me, children were climbing over my head... etc. No parents or flight attendants could help the situation. Boarding was a mess. 10-15 passengers surrounding me sat anywhere they wanted creating a delay to push back because everyone just sat with their family and disregarded the chaos it created for those individual travelers wanting to sit in "THEIR PROPER SEAT". This was the worst / never ending flying experience I've ever had. I will never fly Turkish Airlines again."
Cons: "Leg space a nighrmare!! Was uncomfortable for all the 13 hrs of the flight. Terrible experience"
Pros: "It was a 12 or 13 hour flight and except for sitting too much we were never uncomfortable. The service level made me think we were back in the 80's. Hot towels, attentive service, tons of food and free drinks. There was actually one meal that we would have eaten even if it wasn't on a plane. They gave out full size blankets and pretty fluffy pillows. (I bring our own anymore, because you never know if you will get one on most airlines, and if you do they're usually useless). Their entertainment system was amazing. We caught up on all the recently released movies that we've wanted to see for FREE! If only Netflix had this quality of movie offerings. They had fresh flowers in the huge bathrooms. It's that type of attention to detail you just really don't see anymore."
Cons: "Can't think of a thing that could actually be changed."
Pros: "I liked the service and the food."
Cons: "It could have been on time flight."
Pros: "Service when it was done"
Cons: "Infrequent service Crowded Entertainment system bad"
Pros: "Two really good meals and there were snacks in the back for the time inbetween. The crew was friendly. This was the best flight I've experienced in a few years."
Cons: "Too little leg room. My knees touched the seat in front."
Cons: "This is one of the worst airlines I have flown with. I travel internationally frequently, I had used Turkish Airlines on a domestic flight in Turkey back in the 90's. It was a decent experience. So I decided to book my flight to Athens with Turkish Airlines. I bought a nonstop flight from LAX to with one and a half hour layover in Istanbul and then flying to Athens on the same day. I was assigned bulkhead seats on the way over. On the day of the Parcher at the Turkish airline counter in LAX I was informed that my seat assignments were changed. The agent could not/ would not give me a satisfactory answer as to why! During the course of the same conversation I was also informed that my layover Istanbul is not 1 1/2 hours, instead it is seven hours and I will be flying out to Athens The following day. My flight was randomly changed to a later flight without my knowledge! After a long wait at the ticketing counter, the manager switched us back to the original itinerary. Sadly it doesn't end here. The take off was about an hour and a half delayed. This was about exactly the same amount of time I had as layover Istanbul airport. I asked several flight attendants about how will Turkish Airlines will handle this delay as my connection to Athens was in jeopardy. Again not one flight attendant could give me a straight answer. Some said "well hopefully you will make it to the next flight". One said "the pilot we will make up for the lost time". I also noticed that my original bulkhead seat assignments were given to three ladies who were friends of a first class flight attendant! it was really annoying to watch the flight attendant bring them treats from the first class kitchen area. It was clear that our seats were intentionally switched as a special favor. Long story short, upon arrival we were told that the our connecting flight is at gate 501 only to find out there was no plane at the gate!! We never found out what happened to our original connection to Athens, but we ended up waiting an additional 5 1/2 hours in the airport for then next day flight. No explanation given, no accommodations provided, no apologies!"
Pros: "It's the first time we use Turkish Airline and ,the ride was pleasant and comfortable, crew is friendly , meal was tasty ..."
Pros: "Down to earth staff Great food Helpful staff"
Cons: "Entertainment system"
Pros: "Great service, wonderful food served with a smile always, reminded me of the service KLM used to have years ago, hot napkin, tasty food and small suprises, wine, drinks, and even a real fresh squeezed orange juice! the only not great, was the seat, narrow and not very confortable"
Pros: "Always on time. The greatest meals, excellent food and they always give you a nice pocket with personal care stuff"
Pros: "On time departure and arrival, staff want out of their way to make the flight enjoyable. The stay at Istanbul airport was a nice experience."
Aegean service is far superior than BA in all aspects when it comes to travelling between London-Greece
Pros: "Great seat. Lots of space. Wonderful crew"
Cons: "Sandwiches could be better"
Pros: "Price is good"
Pros: "I liked getting food and drink."
Cons: "Letting people check in earlier."
Cons: "EXCELENT SERVICE BOTH ; COUNTER & IN AIR:: GREAT FOOD ; LOVED THIS AIRLINE"
Pros: "Crew was great"
Cons: "Leg room. Hardly any for a person 6' and above"
Cons: "Check in was chaotic and unfair with people cutting in line and inefficient lengthy waits. The baggage policy was confusing and a pain to pay the extra cost because you had to go to another counter and wait in line yet again."
Pros: "The crew is good and friendly"
Cons: "To be committed to the time of departure"
Pros: "Aegean is a fine airline overall"
Cons: "I had a carry-on bag, no problem on the flight from Madrid to Athens; but on the return trip they weighed the bags of some passengers, and when mine was over the limit -- which, however, was not indicated in the baggage restrictions -- they charged me 60 euros and I had to check it right there."
Pros: "Everything went well."
Cons: "The food."
Pros: "It was a short flight. 1 hour. Everything went good."
Cons: "Legroom is extremely tight Boarding processes, including weighing of hand luggage are chaotic and feel like they are designed to catch people out."
Pros: "Crew was pleasant. Boarding was efficient."
Cons: "Seats not particularly comfortable after a trans Atlantic flight. This review process needs a N/A category."
Pros: "Wider than average seats and a nice meal."
Cons: "Plane was not near the gate & we had to ride a bus to the plane."
Pros: "The assistance from om HE check inn clerk."
Cons: "The confusion of where to drop your bags- whether we had to pay extra and where to pay it!"
Pros: "Ease of boarding and crew"
Pros: "crow and food and cooporatio was wow"
Cons: "seat was so hard"
Pros: "The crew were very professional and polite on board and the food was excellent"
Cons: "The baggage machine at Athens that my friend used seemed to be faulty when the same bag was checked on another machine it was kilos lighter. But the ground staff at that machine a man was very rude to her."
Cons: "The replacement flight arrives at almost midnight."
Cons: "One thing that sticks out the most for me is how rude the airport crew are. A lot of people (including me, at first) were confused about the gate. One knows the gate isn’t always what it says on the boarding pass. Especially if printed from a different airport. Anyway, not knowing that the gate won’t show on the screens until about an hour before departure time, we were asking a lot of the ground staff about which gate etc. They were very rude and dismissive."
Cons: "Was delayed and had to stay on the plan for more than half hour before lift off."
Pros: "We enjoy flying with Aegean, very good treatment for families with kids."
Pros: "Once we landed in Athens, knowing that our next flight would be taking off in 5 minutes, we thought ther was no way that we'd make it. Instead, they had someone waiting for us when we got off of the flight and someone to run all 11 of us through the airport to the plane. Aegean held the flight because they knew 11 people from the Santorini flight were coming."
Cons: "Once on the plane, we ended up sitting there for another 30 minutes, even though it was already 20 minutes late waiting for us. When I asked the stewardess whether that meant that our bags were going to make the flight she said she'd have to check. She never came back. I then asked a second girl and she said that she'd have to check and she never came back. I finally asked again before landing and she supposedly went and asked someone and came back and said yes they made it. Got to baggage claim - no bags. We had another flight to catch back to the states, so we didn't have time to figure out the situation. We spent the next three days frantically calling Aegean, to no avail. Their customer service either wouldn't answer or would tell us to call London Heathrow lost and found, who wouldn't answer. Eventually, Delta found our bags and had to work with Lufthansa and their own boots on the ground at LHR to find the bags and get them back to us."
Cons: "I had round trip flight with Aegean airline from Santorini to Athen and Athen to Santorini, Both flights had DELAYED FOR ONE HOUR!!! My gateleg table was broken on Athen to Santorini flight so I ate my lunch in a hard way!!!!! On the way back after one delayed finally we arrived at Athen airport and I had two more flight to caught. when I got my luggage do the next flight I realized literally my luggage was destroyed!!!!"
Cons: "The price of the low Aegean Airline ticket from Athens to Prague has a hidden provision that the passenger has to pay 40 euros for any checked-in luggage. So in fact the total cost of the air ticket from Athens to Prague is much higher than the other airlines. Kayak did not do a good job warning me about the luggage charge."
Pros: "Clean aircraft Legroom Polite service"
Cons: "Delayed No onboard entertainment"
Cons: "Too much of uncontrolled loud talk between passengers above 25 - 30 yrs old on either side of aisle at night 10 - 12 PM without even thinking that other passengers are around. Flight attendants could have been courteous by asking them to keep the noise low. My baggage did not arrive for 4 days in Cairo and no one was responding to calls and even went to airport twice . offices were closed during day time . Last day before leaving with the help of a travel agent I was lucky to get my luggage. There was almost a brawl at airport as people were unhappy because their baggage did not come from tel aviv to cairo. Very poor handling of delayed baggage. Not even a call from the airline. Not sure if it was offloaded in Tel Aviv or Athens."
Pros: "Services, friendly people, on time, comfortable"
Pros: "Timing and cleanliness"
Cons: "rude staff $240 to check 2 bags round trip WHICH KAYAK/PRICELINE NEVER DISCLOSED TO ME. YOU SAID ECONOMY CLASS WHEN BOOKING NOT THE CRAPPY "0 BAG" SPECIAL ECONOMY. i WILL NEVER NEVER NEVER BOOK WITH KAYAK AGAIN."
Pros: "Friendly staff, good service"
Cons: "The other passengers were very loud and obnoxious. During boarding it felt like we were a heard of cattle."
Pros: "Clean, smooth, on time"
Cons: "Not interesting"
Pros: "check-in staff and crew were very friendly, food was ok. wine selection was great."
Cons: "passengers have no clue how to queue."
Pros: "THe food was not bad."
Cons: "They charged me for a standard one piece of luggage 35 Euro without advance notification. I forgot my phone at the gate, but they did not let me go back to take it (even when I was willing to give up on the flight and bear the cost). An awful company. To stay away."
Cons: "They should board the back rows first so that people are not jamming the isle, like they do in Brazil. The boarding ran 15 minutes late."
Pros: "Nothing particularly."
Cons: "I didn't like that they don't seem to honor the benefits afforded to Star Alliance Premier Members. Not at check in, and not at boarding. They just do their own thing. If they don't want to follow the Star Alliance rules, then they shouldn't be part of Star Alliance. It's that simple."
Cons: "I would like if you call me and I tell you. 972-508935554"
Cons: "Not being able to bring coffee purchased 200 feet from the gate on board was irritating"
Pros: "The flight was excellent. Thank you"
Cons: "when I booked the ticket , I didn't notice that a baggage that I send would cost extra money and had to pay 45 dollar at the airport. I recommend to write it more big and clear on the booking formula."
Pros: "The flight was ok"
Cons: "The airline didn't warn that the ticket doesn't include luggage. Other airlines do. Also no word about it in the tickets. Even airline representative wasn't able to find any mention about no checked in luggage. Ticket price was twice more expensive than the lowcost ones. For me it felt like a scam. Especially they had very few passengers and it seems they're doing this intentionally"
Pros: "Aegean is an amazing airline that takes you back To flying in the 90's the right way. It hold their staff to be poised and very elegant. The crew staff is friendly and welcoming. From great dinners to delicious snacks its the little details that captivated me and really took me back when flying was luxurious! I would recommend Aegean as a first choice for flying."
Cons: "The staff at the check in counter really hassled us about our bags and made a big deal about the airport in Catania, Italy (we had just flown from there with Aegean) and the differences in what they had told us and what we were being told now."
Pros: "This was such a smooth flight. It was one of my best flights and I fly alot.."
Cons: "Not applicable everything was wonderful"
Pros: "The crew was nice"
Cons: "Can't check in on your website"
Cons: "I got 178 emails from kayak.com alerting me to over a dozen gate changes when the gate never changed. Why so many?"
The gate crew in Paris was HORRIBLE. I purchased a Premium Economy seat and was "involuntarily downgraded" to regular economy, splitting up my family. There was no apology and they were very rude. And then they subjected me to an additional security check. When I asked about a refund for the difference, they simply said, "check with the ticket agent in LA when you get there." But due to flight delays, we didn't get to the ticket counter until 11 p.m. and they couldn't help me. The flight crew was astonished this had happened, and they tried to be helpful. But the whole experience was pretty lousy.
Air France lost my luggage again Its the second time in a week
Cons: "The food was not as usual."
Cons: "They forced me to ceck my trolley because i had a suit with me!!! And the airplane wasn’t even full. Even worst they allowed some pieces of “hand luggage” that were double the maximum allowed size"
Cons: "They have a terrible communication problem, they never communicated why the flight was late, they never communicated what they were doing or what was happening. Bad customer service. Bad communication with the client. They told us when I asked several times that we would not lose our connection and that everything was fine and that was not the case. We lost the connection. No one told us anything. Another problem was that the girl in the boarding process removed the suitcases tickets from the boarding pass and did not want to return them, and held it without any cause. Without that tickets we can not claim the bags. The flight staff went looking for us. Pretty sad and disappointed by their service. I understand that they were causes outside the airline but must communicate to the client. They cannot remain silent and say nothing."
Pros: "Nice and attentive crew."
Cons: "Seats not comfortable in premier economy."
Cons: "Seats were too close together."
Pros: "Polite and friendly service"
Cons: "Not necessary to buy a business class ticket, as all the new planes have standard economy seats in the front as well."
Cons: "Departure time was almost 2 hours late and the communication of the cabin crew regarding this issue was poor. Almost an hour went by without an update."
Cons: "More options for gluten free food. Always get the same dish"
Pros: "The crew was very helpful in all respects."
Cons: "Not getting everyone standing in line to board one hour and 10 minutes before scheduled departure."
Pros: "Red wine was excellent"
Cons: "Bright lights on throughout flight, would have been nice to dim lights for late night flight so passengers could rest"
Pros: "Intranet meant I could watch movies on my iPad"
Cons: "Seats are very uncomfortable"
Pros: "Intranet wifi meant I could watch entertainment on my iPad"
Cons: "Seats are very uncomfortable"
Cons: "My entertainment device did not work the entire flight."
Pros: "The flight crew on the flight was amazing. Went beyond basic needs and requirements."
Pros: "The crew was very careful"
Pros: "DIY snack area"
Cons: "Food and seating"
Cons: "shuttle from terminal to plane takes a long time. Flight left late"
Cons: "I didn't get to board, ended up spending $2,400.00 over and above the $980.00 that I spent booking the initial ticket. I was not informed when I booked the ticket that when you transit through 2 schengen countries, you need a transit document. I was informed about it at then airport. Not only did I miss my flight, I had to book for the next day at a outrageous price. SUPER BAD CUSTOMER SERVICE...BOTH KAYAK and PRICELINE. Will never recommend you guys to anyone."
Pros: "Staff was so helpful and attentive to our needs.Providing service with a smile."
Cons: "Engine noise in the cabin is loud."
Pros: "25 min ahead schedule!!!"
Cons: "Cabin space, too narrow rows."
Cons: "Told us to get in line for boarding and review our tickets and then made us stand there for 75 minutes before boarding."
Pros: "Enjoyed my food, especially tasty for airplan fare!"
Cons: "Not enough leg room"
Pros: "Food has improved a lot on business class. Meals are more creative."
Cons: "Water bottles not given out unless ou ask for it. Crew needs to better trained with how to handle business class..."
Pros: "The entertainment screen was a small 4" screen. The movie selection was outdated. The screen in my seat did not work. Flight attendant said she would "call to have it reset" but it never worked. Fortunately, there was an adjacent empty seat that I moved to on my own initiative and without the flight attendant offering a seat change."
Pros: "The free glass of red wine when the plane finally took off."
Cons: "The flight was delayed. We were told that it was just a half an hour delay by the man that was informing us of the delay and then we were then told by a woman that it was going to be over an hour. We weren’t told any specifics of why the plane was delayed, other than: “ the engineers are looking at the issue now”. We received messages saying that the flight was cancelled but then we were told to ignore that. We were told that we would have an update every 10-15 minutes but by the time we had the next update was 1 hours later, we were told that the plane will depart at 15:50- which we did. But we also sat on the plane for an extra 2 hours or maybe even more (couldn’t bare watching the time at this point) because the man that was supposed to push the plane backwards in order to reverse the plane didn’t turn up so we then had to wait for all of the other planes to take off before we could. Eventually the plane set off at 18:20 and I got in France 19:30-20:00 ish?"
Cons: "Canceled flight—absolutely no notification. Convoluted rebooking in whcuhbhey lies to us about what flights we were actually on. Spent a couple hours at Delta rebooking our trip. Lost prepaid night at hotel and dinner eaecatuon plus day of vacation."
Pros: "I like the service. They caring and give snacks, comfort and overall"
Cons: "None. I like everything"
Cons: "I don’t know why they keep making boarding with stairs and bus."
Pros: "Great hospitality. Champagne as apero, cognac as digestif. Excellent on board entertainment. Comfy pillow and blanket."
Pros: "Comfort, food and service are better than average."
Cons: "When stewardess opened overhead locker, something fell on my head."
Pros: "The fresh bread and cheese."
Cons: "The staff is very unprofessional in receiving the passengers and serving the drinks mainly. The luggage wasn’t received and after 24 hrs no news about it! It’s a shame"
Pros: "Nothing particular"
Cons: "Nothing particular"
Pros: "Food was excellent and crew was very nice."
Cons: "Could not check in online before my flight and no zones to board just line up and go apparently."
Pros: "The crew was good and very good pilot's"
Cons: "No leg room between seats"
Pros: "Crew very professional and nice food Boarding process well organized"
Cons: "Poor seat comfort in business class and no entertainment for a flight lasting more than 1h"
Cons: "There were not noodle soup ready this time."
Pros: "Good service all around, personnel pleasant"
Cons: "Very difficult to find where to register with the flight but this is more tied to the way things are run by the airport"
Pros: "On time departure and arrival"
Pros: "1) USB charger and electric outlet 2) Availability of 2-across economy seats (for a price) 3) Vegetarian dinner option available and not too bad 4) Flight arrived on-time"
Cons: "1) Front seat pocket bulging with 2 extra-thick in-flight magazines 2) No on-board wifi 3) Not much seating room - very thin"
Cons: "My flight was cancelled, I was sent around to multiple desks and terminals and no one wanted to assist me, then my luggage was lost."
Pros: "leg space in plane"
The airplane is very very very old
For a Business Class this was the worst I have ever flown.
Cons: "Neither departure terminal nor gate was displaying in the application even while refreshing it continuously. The information was available in schiphol airport website 3.5 hours before take-off time."
Pros: "On time and comfortable"
Cons: "Too many check points, very lousy checking in area in the airport and no one to organize people checking in cause long wait line"
Cons: "Almost ok"
Pros: "Arrived on time. Baggage arrived quickly."
Cons: "Plane was dirty and had flies, which were really annoying. Food was mediocre airline food."
Pros: "The crew and flight was one of the best ever. Seat was comfortable. Flight attendants went above and beyond!"
Cons: "Flight was delayed nearly an hour with no announcements as to what was happening or why!"
Cons: "Really I have taken this flight several times and they are always perfect"
Pros: "the crew was nice"
Cons: "the food and seats"
Cons: "Take of was 1:30 minutes delayed. Entertainment was so bad and boring. Crew were super rude."
Pros: "The plane was overbooked"
Cons: "I don’t think with airline like you could do something."
Cons: "Captain and crew where rude and the captain almost lost control of the plane as we were landing."
Cons: "Shorter flights and no delay"
Pros: "Crew was friendly and helpful"
Cons: "Lack of variety of entertainment movies, shows etc. No WiFi connection. Bathrooms were very dirty"
Pros: "We were traveling with a person in a wheelchair. The crew and staff were fantastic. Lots of help that made the experience great!"
Cons: "The seats could be roomier."
Pros: "Comfortable economy"
Cons: "No entertainment options; no coffee/tea service"
Pros: "Crews was excellent"
Pros: "The food was really great, and the crew was so helpful"
Pros: "Food was good."
Cons: "The plane was old, the seats were uncomfortable with no adjustable headrest or flaps to hold your head from flopping. There was no personal entertainment screens on the back of the seats, only the small community one mounted on the roof. The sound for this was terribly unclear. 8 hour boring flight."
Pros: "The crew was amazing and accommodating."
Cons: "The seat reclined flat for comfort."
Pros: "crew was great"
Cons: "business seats could be more comfortable"
Pros: "On time"
Pros: "Good on flight entertainment."
Cons: "Stewardesses not too friendly... flight was late to board and take off by 2 hours."
Pros: "I really enjoyed when the plane LANDED at my Destination!"
Cons: "1. The plane was hot. In the Middle East they don't turn on the AC whilst on the ground. They only turn it on when in the air?!?! 2. The food was basic! I ordered the Seafood and it had 3 overcooked shrimp and baked fish. Not tasty at all. The bread was hard as a rock! 3. Boarding was like a cattle call!! Kind of like Southwest Airlines! 4. The Takeoff, Cruise and Landing was NOT bad at all! 5. I guess being an American, it was FOOLISH of me to ask for Ginger Ale on this Egyptian Flight!! 6. When I landed in Cairo, it would have been helpful to know that while going through Customs, I would need to purchase a Egypt Entry Visa fee for $25.00, but since I didn't know that, I waited in line for 20 minutes ONLY to have the Customs agent tell me that I had to go purchase one, then get back I line for ANOTHER 20 minutes!!!!!!! UGGHHHHHH!! 7. I flew on an Airbus that didn't have plug in for your phones to charge (maybe that's just a Boeing thing)."
Cons: "We received our baggage 2 days later"
Pros: "Good meals, and plenty of beverages."
Cons: "45 minutes to get my bag!"
Cons: "The food could be improved"
Pros: "The check in person was extremely nice and helpful. The flight attendant was very helpful and was far beyond our expectations."
Cons: "The movie selection didn't have many classic movies."
Pros: "The cabin is spacious and comfortable"
Cons: "The food"
Cons: "Ran out of chicken meal"
Pros: "Appreciate the hot breakfast that was served."
Cons: "Boarding process can be improved."
Pros: "Crew was nice"
Cons: "Very rough landing."
Pros: "Price was affordable . Short layover. Easy and good flight connection."
Cons: "Poor snacks."
Pros: "Good service in flight. Better food than most"
Cons: "Airport handling"
Cons: "Fligjt from Cairo to Toronto was very unorganised and unprofessional. Did not follow appropriate protocol for boarding procedures. Delayed. Unprofessional staff in Cairo."
Cons: "My daughter was traveling from Antalya to Cairo via Istanbul, her bag was missed in Cairo airport, we checked the system and we found that the bag was loaded from Antalya airport. She was in honeymoon trip and has many valuable items in her bag."
Pros: "Good services despite a long flight"
Cons: "Lots of security checks with no solid standards"
Pros: "Was good trip in terms of timing!"
Pros: "This was a return flight from Cairo to Washington. I called the Cairo office multiple times to add a pet to my ticket. I couldn't check in online and when I called to ask they said that's because I'm making changes (pet) that's why I can't do it and I should do it at airport.. I'm Cairo airport the check point is as soon as you get thru the main door.. Waited in line for check in only to find that all 4 tickets (me and 3 kids) were cancelled and that we had to go outside again to the reservation office (had to go thru check point again) to reissue the tickets. They didn't even appologize for their mistake and they blamed the travel agency.. Very unprofessional and irresponsible people."
Pros: "Overall the flight was good. The boarding process became a bit hectic in Joburg and arriving in Cairo was a mess too. Our baggage took too long to arrive on the belt and people were still waiting for their luggage after I had gotten mine. No one from EgyptAir told us anything which confused us even more. Next time have more organization and communication with passengers."
Pros: "It was a short flight that landed"
Cons: "We boarded the flight without problem but when we got on the plane a man was in one of our seats. He refused to leave the seat that was ours and the crew seemed scared and said okay sir and told us to give up our window seat and now sit in the middle. Clearly a downgrade! The flight crew seemed as if they were scared to enforce the rules and that they didn't want to bother the man. This did not make us feel comfortable on the flight or have faith in the crew."