Daily cleaning, installation of cabin HEPA filters on flights from Durban to Texas
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Scores according to KAYAK customer reviews
Pros: "The flight was SO OLD and uncomfortable which is absolutely ridiculous for a 16 hour flight. My screen did not work the entire time despite asking flight attendants to fix the issue. The flight attendant would not attend to me despite me pressing the button and twice skipped me while giving out meals. I had to call them back and ask for it. The bathrooms were SO dirty and yet no flight attendant took out the trash or cleaned it even though we are in the midst of a pandemic. We were also not given hygiene kits to keep ourselves safe. DO NOT FLY WITH THIS AIRLINE."
Cons: "Love it! Next time, I will for sure buy tickets from Kayak"
Pros: "I don’t like it"
Cons: "They take my money because my flight it’s was over And they charge me twice"
Cons: "Offer cappuccino along with coffee, tea, and juice."
Pros: "Flight was nice and on time"
Cons: "No toothbrush toothpaste and eyes shades provided"
Pros: "The crew was amazing"
Cons: "Nothing, absolutely loved it"
Pros: "Pilot does not waste time chatting. Still too much chatter (interrupting movies) but less than on other airlines."
Cons: "Entertainment system is Windows based and designed by a moron, especially CC behavior. Shows ads (LOTS) before each movie. Pops up window chrome every time you dismiss PA announcements. Very few movies/TVs (even those from the US) have CC."
Pros: "The crew was really nice."
Cons: "The delay was very poorly handled. We had to go through security multiple times because delays would happen just before boarding and they’d change gates. Plus, meal vouchers were useless for us as Dubai airport is quite unfriendly to vegetarians. Never flying Emirates again."
Pros: "Comfort and friendly crew and the food was very delicious and not forgetting the entertainment was excellent."
Pros: "The other services was okey"
Cons: "The checking in at the airport terrible"
Cons: "Third time on emirates but this time it was the worst. Even worse service, seats, and food. While my kids ordered the regular meal I had ordered the Low Sodium Meal because of my health. The meal that I got was saltier than the regular meal!"
Pros: "Like the cabin crew... comfortable seat in the business class"
Pros: "The boarding was quick."
Cons: "Attitude of crew Terrible food Outdated entertainment"
Pros: "I must admit....this is one of the best experiences I have had flying and I fly this route a lot. I was traveling with an Elder who required a wheelchair and every step of the way it was smooth and the crew was attentive."
Pros: "Food as requested: Great Entertainment:great Crew: Nice 16 hrs flight didn’t seem boring at all"
Pros: "The food and beverage selection was great."
Cons: "had kids on board and were crying half the time could not rest Although the flight crew tried thier best. Landing was too not comfortable-dropped down very fast."
Pros: "Need a little more leg room. Staff made sure the toilets were clean."
Cons: "No footrest."
Cons: "good seevice spacious seat amazing crew"
Pros: "I have been traveling with Emirates (and only Emirates) for several years. On board crew and food were excellent."
Cons: "Since the air craft was new WIFI was not yet available."
Cons: "Cabin temperature in the Economy section was too cold with cold air blasting from AC vents The staff did nothing to change this in spite of several requests from different passengers"
Pros: "On time"
Pros: "The staff were very courteous, especially Iliya. The onboarding staff were very friendly. I will definitely fly emirates again"
Pros: "Overall very good"
Pros: "After my request for vegan was apparently not put through, the crew bent over backward to find food for me. Unfortunately I only got fruit which is not very satisfying. . In addition, a kid was seated behind me and repeatedly (and I do mean repeatedly) kicked me in the back and slammed the tray table into my back. The crew found me another seat and were extremely nice about it."
Cons: "My request for vegan food was lost - it is hard to feel comfortable for that long of a time period just eating fruit. (This is even after the crew from the previous flight tried to remedy the situation by notifying them.)"
Cons: "This seemed far different from emirate flights that I'm used to. Over the years their service has decreased but the 1 meal and sub-par snack I got for an 8.5hr flight was poor, likened to a budget airline. This is the second flight recently I've been on that the drinks come so long after the meal you don't even get to enjoy your cola with the meal. The first food cart should have colas if there won't be another cart to come along until 30+ minutes later. I also expected Emirates to provide an eye patch, an 8 hr+ flight in the night time hours in worthy of an eyepatch. Budget airlines do not provide this, but I expected Emirates to. Lastly, I don't think it's necessary to hand out a menu indicating there is something to look forward to when the food is of quite poor standards for Emirates, standard for all other airlines. Maybe the Durban to Dubai route stocks he flights with less experienced crew, this is the impression I got; a much less refined group of people on the plane."
Cons: "I was supposed to get a room from Emirates since I had 15 hours stay in DXB but Emirates employees refused to give me room. F.Emal"
Pros: "Movie selection was good."
Cons: "Not at all accommodating of dietary restrictions. It was a very long flight to not have any options for food, and crew acted very put out when we asked if there were any other options. Checked our carry on luggage for being "too heavy" in spite of the fact that it was the exact same luggage we carried on for the flight out which meets all necessary size restrictions. Boarding was very disorganized, no announcements were being made, flight attendants were simply holding up signs at chest level which were completely blocked by the crowd."
Pros: "The crew was great in everything that they did."
Cons: "Boarding was not organized Crew forget to return to you with your drinks The seats are NOT comfortable"
Pros: "I love the experience of fly with kayak and look forward to many more"
Cons: "Nothing. Everything was expected from a good flight."
Cons: "I like the seat is wider, more leg room. It's quite silent compare to 777. I also feels it's spacious compared to 777."
Pros: "great ICE programming"
Cons: "very infrequent drink service and erratic requests response for drin ks"
Pros: "Would have been better if the Veg food was not of the saem menu as in the preceding flight"
Cons: "More varieties of veg food should be introduced. Seats have a bit of less leg space No wifi"
Pros: "Delay in first flight which caused me a day. But accommodation provided at Dubai is fantastic. Entertainment system not worked in flight and WiFi Audi not worked."
Pros: "The service was excellent good legroom for flying economy."
Pros: "The service was great and the comfort and leg space and need to mention the quality of food."
Pros: "Flights were booked back in May and Emirates did not make major schedule changes"
Cons: "Consistently late departures. Did not keep passengers informed about updated departure times. After serving the food, it took more than one hour to take the leftovers away. During the flight from Dubai -Chicago, hot beverages were served 1.5 hours after the food was served. Crew was not friendly at all. During the Chicago-Dubai flight a crew member basically yelled at passengers "open the windows" and I had to tell him to "ask nicely please). Emirates comes nowhere close to Singapore, Thai, or Turkish in terms of service."
Pros: "Food, entertainment and the flight crew are good."
Cons: "The emirates crew at Hyderabad airport. The crew doesn't have the knowledge about their work and really got pissed by them."
Pros: "Great service, comfortable seats, and great entertainment ..the food isnt too bad depending if ur not a picky eater, but overall its the best"
Cons: "India to dubai had poor Intertainment system"
Cons: "Not enough food and snacks"
Pros: "Everyone was very friendly and the meals were more than one would expect (still airplane food though). In flight entertainment was pretty robust and the inflight care packages (sleep mask, toothbrush/paste) were a nice touch. Although my wife and I were jealous of the business class luxury we were very satisfied with our 15 hour flight."
Cons: "no complaints!"
Pros: "My wife and I were given a free Upgrade to Business Class on the first leg of our journey to Dubai. The airline follows a system whereby it upgrades, higher paying economy class passengers, if the flight is overbooked in the economy class. I love to travel Emirates because of top quality service by their ground staff and in flight crew.."
Pros: "Same as above."
Pros: "Food, service and the crews behavior to be honest I'm very satisfied from that flight so I recommend all my friends to try once on Emirates. I really appreciate for the services."
Cons: "There is nothing to mention that I didn't like it everything was on time."
Cons: "Old aircraft from Dubai to Houston. No power outlets. When I switched the light on for service. No body responded even after an hour. I turned it off. Food quality and service have gone down significantly."
Pros: "Hospitality and vegetarian food Maintaining the timings"
Pros: "The limited amount of people flying"
Cons: "Updated tv and movie selection"
Pros: "Flight overall was unremarkable. Aircraft was almost twenty years old and looked it."
Cons: "Boarding via a bus was painful and inefficient. BA is selling more flights than it can accommodate at Terminal 5. Because plane was so old, the screens for the entertainment are laughably small and faded. Seats themselves are tired, with wobbly and dirty tray tables, and seatbacks that don't recline properly. Seat power is the outdated Empower standard, which doesn't work without a special adapter which virtually nobody has."
Cons: "Everything was fine"
Cons: "The primume economy was out of date - compered to BA we flew from Telling Aviv to London"
Cons: "Pre boarding at the gate was slightly chaotic"
Cons: "Reduced quality in Cuisine, and problem exacerbated by industrial strike by BA Catering Services company on the day in question. I didn't get value for what I payed for."
Pros: "I loved the spacious business class cabins"
Cons: "Flight from heathrow to Manchester stopped it being excellent alll round as flight delayed over an hour"
Pros: "Good service and crew."
Cons: "Seats were very very narrow."
Cons: "Baggage delayed on arrival"
Pros: "This was a charter by BA. Airbus A320 with amazing legroom. Was slightly annoyed by them not having coffee ( to wake me up for the drive home) but I suppose I get why they weren’t serving hot beverages."
Cons: "The beverages thing above."
Cons: "Flight cancelled and we will miss Christmas Eve Dinner"
Cons: "I was not able to make this flight due to many technical difficulties, waiting in lines at the airport for over 4 hours, and having British Airways automatically change my flight booking Gatwick (which is 45 minutes from where this second leg would have been!)."
Cons: "Seats were so tight and uncomfortable. This was an 8+ hour flight and it was so hard to rest."
Pros: "Everything was great. 777 has room and its comfy. This flight crew were outstanding!"
Pros: "Good service"
Pros: "Especially the flight attendants took very good care of my infant. I'm very much impressed with their service."
Pros: "BA moved me on to the Kulula flight without any fuss and gave me a meal voucher."
Cons: "I got to the airport to find that my 19:15 flight had been delayed to 22:15. I hadn't received any notification from BA and still do not know the reason for the delay. The only other option available was for BA to put us on the 20:20 Kulula flight to Lanseria and then shuttle us from Lanseria to OR Tambo. It really is not pleasant to get back home so late on a week night and not even be given any warning or any reason for the huge delay."
Cons: "Unfortunately, I couldn't travel as I was told to bring the credit card used in the booking of my flight. This was not explained in the booking option. Thus I would need a refund on my flight ticket."
Pros: "Like the staff were professional and courteous"
Cons: "Food sucked! Plane looked old and IFE on plane was outdated!"
Pros: "exit row seating was very nice, good service and decent food."
Cons: "entertainment screens were small and did not work for the majority of the flight"
Pros: "Crew was professional and good, as usual. Plane was clean and as comfortable as economy class can be."
Cons: "I guess a hazard of being toward the back, but they were running out of food choices. It was still pretty good. Also, my entertainment screen was working only so-so."
Pros: "Crew did a nice job. Enjoyed Best of British movies. Food was not great but was OK."
Cons: "Space around seating was substandard. If person in front reclines their seat, then you are trapped for the duration of the flight. Would be good if passengers were requested to put their chair backs forward during meal time."
Pros: "The middle seat was empty. Handed out drinks regularly."
Cons: "Really long gap between the main meal and the snack. I was hungry enough my stomach was growling. General boarding was mayhem. On the way to London, we boarded back to front. Fewer available movies than on United."
Pros: "The food was delicious and the meals spaced reasonably. The movie selection was very extensive. The crew was readily available for most issues that cropped up."
Cons: "An elderly disabled passenger was allowed to seat in closed off seating and store her canes under her seat causing them to jut out into the aisle. As she required a wheelchair to get on and off the plane they should have reseated her somewhere with more leg room and easier access to the restrooms"
Pros: "Food and entertainment was good."
Cons: "Most of the flight attendants were nice. However, on one flight a couple of them were rude. One made a comment "you are making their job hard". I was sitting across the aisle from my mother who is 80 years old and was getting her entertainment set up since she is technically challenged. I told him that I didn't mean to make his job hard. After that, he then smiled regularly to make up for the comment. Also, one of the flights we had to buy coffee, water, or anything other non-alcohol beverage we wanted to drink. Not sure why on one flight we didn't get free beverage service when all of the other BA flights provided it."
Cons: "Crew unable to control students passengers who are noisy, w/c made our travel uncomfortable"
Pros: "Food was excellent"
Pros: "Food was excellent"
Pros: "The entertainment was about all that was good"
Cons: "Boarding was chaotic Seats were uncomfortable and very dirty Cabin crew was short staffed Food was the worst I've ever had on BA and they ran out of chicken before getting half the plane fed. Cabin crew that was there was rude to passengers to the point some just ignored the cabin crew. Only served drinks 3 times on a 9 hour flight I've flown BA multiple times and this was by far the worst flight I've ever had with BA. Very disappointed they have gone downhill so much"
Pros: "The updates"
Cons: "Paid extra for seats that I did not get"
Pros: "I was at least able to upgrade and get an aisle seat"
Cons: "The cabin crew was just bad. The flight attendant assigned to our area, World Traveler Plus, would forget orders, not bring enough servings. Did not accommodate at all. I will not fly BA again."
Cons: "I will continue traveling with this airline .,"
Cons: "Older plane, terrible tv compared to other airlines. Food was mediocre"
Pros: "Courtesy, professionalism, cleanliness."
Cons: "Plane was extremelly cold.Came back with bronchitis, missed day of work.Attendent claimed they do not have blankets, but at least came later one with one. Seat could have been broken was uncomfortabe sit on,"
Pros: "Staff excellent, check in straight forward, and very pleasant and quick flight."
Cons: "Very long bus ride from T5 to the Boeing 777, which seemed a little "tired". Seat in Economy Plus showed evidence of previous spillages, screen was smaller than I recall on previous flights."
Pros: "Boarding was quick and the crew was good. Left and arrived on time."
Cons: "If you want decent food in economy, you must pay for it. No outlets or USB outlets to charge devices even though most Boeing 777 for other airlines have them. No games, must be in World Travellers Plus. With four classes on a flight, economy or World Traveller just feels neglected. No wifi. Maybe this is just the service for LHR-IAH."
Pros: "Good choice of entertainment"
Cons: "It was difficult to get out of the seat when seat in front was reclined."
Pros: "No complaints with anything, very average."
Cons: "Flight overbooked, but compensated for that."
Cons: "Seats to cramped"
Pros: "I liked all of the entertainment options and the food was quite good for an airplane. I also liked that I had a free seat next to me for more room."
Cons: "There's never enough legroom and I always wish there was a way to remove the headrest since it sometimes really bothers my neck since there are only so many ways it can bend. For taller people, it sometimes makes your head bend forward when you need to rest it back further."
Pros: "Able to stretch out with empty seats and don't feel so much like a sardine in a can. When it's full, like the flight from Houston to London, it's misery and I remember why I hate flying. Flight left on time and arrived a little early. Crew were very friendly and professional."
Cons: "The food make me literally sick. I had the chicken curry and soon and soon after had vomiting and diarrreha. On the way back there was massive amount of turbulence. They completely ran out of diet sofa and the flight crew was rude and abrasive."
Pros: "Seats were spacious, they greeted travelers with champagne, flight attendants were very friendly and helpful."
Pros: "Boarding was quick and efficient and the crew was friendly and very helpful. The one flight was on time, but the other can be excused because of a technical fault on the plain. Safety is priority #1 so although a 3 hour delay was not nice, i'd rather be safe than sorry!"
Cons: "The food was absolutely appalling on both flights... We received a cheese snack. It was an old sesame seed bun ,with a very thin, small slice of cheese which you could hardly taste on it. With that they placed cucumber, that does not add to the taste of the dish, but only makes the bread soggy. There is also a piece of lettuce on that is past its crunchy freshness it is supposed to have. The last ingredient is sun-dried tomato that was the only ray of light for a poor effort of a snack by BA. I can truly say that during the past year BA's in flight food service on local flights, are on a downward spiral and almost in the dumps."
Cons: "Wheelchair service, l requested was extremely disorganized l nearly missed my flight. In the end chair pusher expected tip to bring you to the closing gate. Wajid"
Pros: "Plane was comfortable and departed on schedule."
Cons: "Difficult to find where to catch this flight. Gate not printed on boarding pass. BA changed our seats without informing us."
Cons: "Our connecting flight was missed because of a late arriving plane. No real concern from British Airways in my opinion. We should have made it home at 6:50pm and didn't arrive until 2am and without 3 out of 4 checked bags. And we are being told the bags weren't scanned. How is this possible? So not only are we exhausted from all the delays. Now we have to worry if our bags will turn up. I'm so disappointed in the unorganization of this whole ordeal."
Pros: "Boarding was prompt. Crew was friendly yet professional and courteous. Seats were comfortable."
Cons: "Choice of entertainment seemed limited, especially in other languages sch as Hindi. Food was alright."
Airlines flying from Durban to Texas have enacted additional safety measures and adjusted policies to better accommodate travellers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Durban to Texas
Masks required on board, masks provided on flights from Durban to Texas
Social distancing seating
Middle seats unavailable to book on flights from Durban to Texas
Testing for antibodies, testing for symptoms for flights from Durban to Texas
Waiving of change fees. Search flexible flights from Durban to Texas