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Top airline flying Durban King Shaka Intl to London City

Scores according to KAYAK customer reviews

7,7
KLM
Overall score based on 3 651 reviews
7,9
Boarding
7,6
Comfort
8,4
Crew
7,2
Entertainment
7,4
Food
Airline reviews

Pros: "Crew is excellent, polite and personal!"
Cons: "Plane is super old and outdated. Comfort seat is not, comfortable, very tight. TV screen is not good quality, with the old controls on a handset. No touch, no 1/8 inch audio jack (it has the old 3 holes one). Wifi for streaming freezes every other second. Just make a face lift to the plane, everything else is good."

Cons: "Bigger seats the new ones are way to narrow"

Pros: "Comfort"
Cons: "Internet"

Cons: "Boarding at Florence is always chaotic but this isn't within the control of KLM or their crew."

Cons: "A little bit chaotic when they loaded two planes at the same time in a very tight space in Amsterdsm but this was most likey an airport soecific design issue and not a KLM issue. The flight was as good as can be expected fir an international flight. The staff was great"

Cons: "Time"

Pros: "Everything works and quick to get to destination."

Pros: "The aircraft"
Cons: "No overbooking next time!"

Pros: "The crew and the timing were ok"
Cons: "The seats were uncomfortable"

Pros: "Just as I expected. And I made my last connection easily."

Cons: "Head support for 6 feet plus people on seats would be good"

Pros: "General flight journey"

Pros: "Seat was good"
Cons: "Depart on time (1 hour late), hostess put a laptop in the overhead, which fell out and hit me when the bin was opened"

Pros: "Crew was friendly"
Cons: "Passenger who needed wheelchair assistance it took KLM 50 minutes to get him off plane which delayed our boarding. KLM not prepared to handle passengers with needs"

Pros: "Crew was amazing. They adjusted the seating arrangements so there was an empty seat in every row to give passengers more space. Very thoughtful and much appreciated. They served delicious meals, snacks, and water. They provided headphones, blankets and pillows. They took very good care of us."

Cons: "There was no wifi on flight"

Pros: "The crew was great! The food was also much better than other airlines. And passing out whole bottles of water was much appreciated."

Pros: "Awful"
Cons: "Everything"

Pros: "Seat space a bit tight . I should have upgraded to more leg room . Next time!"

Pros: "The service"
Cons: "The food."

Cons: "Poor food, flight attend and finally baggage missing. Overall experience is extremely bad."

Pros: "short, sweet and to the point. 1+ hour flight is usually an easy hop."

Cons: "Nothing special"

Pros: "More than adequate room, And very good service from a very professional staff. Head and shoulders abovevany American carrier, and several European lines I have flown."
Cons: "Can't think of anything."

Cons: "Flight was cancelled."

Pros: "Nice crew; clean plane; decent dinner"
Cons: "No entertainment system; insufficient knee space"

Pros: "We got a meal for a 1h flight only"
Cons: "No entertainment but normal for this type of flight"

Pros: "Arrived Early!"
Cons: "Left Late :-)"

Pros: "He missed it due to having a 32 minute layover, which he ran all the way to board."
Cons: "he had no choice but to look at the closed door of his flight, and wait an additional 7 hours and they didn't even give him a voucher for food. I'm his mother, I'm currently visiting family in Scotland, so couldn't help him much. I'm pretty disgusting and disappointed by the whole experience."

Pros: "Flight was delayed for 15 min resulting in passengers rushing to make their connecting flights.but staff kept passengers informed."
Cons: "Flight departing late."

Pros: "Friendly staff, good service and on time departure/arrival."

Pros: "Friendly staff"
Cons: "Entertainment was dated and poor in function. Our bags were 99 dollars each and we’re both lost and didn’t arrive. I just filed a claim and got rude service saying I should have filed the claim at the airport baggage area but there was not anybody there to do the claim then he agent upstairs said they just spoke to them and they are there and I should have done it there. This was so rude and there is no way to get back into customs area. If we paid 200 for bags I expect them to arrive on time. I’m asking for a refund of the baggage fees."

Pros: "Very friendly service!"

Pros: "Flight crew; legroom even in cheap seats."
Cons: "Exceptionally unhelpful customer service when asking about extra kilos/bags. Just quoted the online info back at us. We simply wanted to know how much would be charged if the bag was 1-2kgs overweight. We could not get a straight answer, just quoted the unclear company policy. Extremely frustrating and annoying. KLM offer a superior flight experience - it is a shame their terrestrial customer servic does not match it!"

Pros: "Only thing we liked was the fact that we were able to get onto our flight at all..."
Cons: "Was not informed that checking in online is the only way to secure a seat. So, regardless of whether you book your tickets 3 months in advance or the day before, you're not actually guaranteed a seat unless you check in online. We weren't told this until we were at the airport and checked in there that we might not be able to get our pre-booked in advance flight because of over-booking from KLM. We then had to wait and see if there were seats available when boarding. Luckily, there were, but we were not sat together. Not the greatest start to our first holiday together as a couple. We were told that if there weren't seats available, they'd pay for us to get to another airport to fly out, which would have meant a huge delay on the only time off we'd get together this year and have to rearrange our pre-booked and pre-paid living arrangements for the week. All because there wasn't a lot of emphasis on the need to check in online before hand. You'd think if someone checked in at the airport, that would be more of a guarantee that they'd be flying with you that day, but apparently not. Definitely not impressed or happy with this part of the KLM experience. This is the only company that we've had this problem with, they should make it clearer that it is essential to check in online."

Cons: "una valija se perdió. Eso desató el descontrol que tiene KLM para seguir el equipaje. No hay como hacer tracking. No hay un teléfono a donde hablar, la web está desactualizada y con información equivocada. Direccionan a usar canales de twitter y facebook que no responden. Primer experiencia en KLM y no pienso nunca más usar esta aerolínea. Llevar el equipaje o resolver un problema sobre valijas es de lo más básico de una aerolínea y no lo hacen."

Pros: "Loved the service...everything was excellent"
Cons: "The bus class seat was a bit narrow at the feet"

Pros: "Catering is ok"
Cons: "Seats comfort really old school"

Cons: "Departure 40 mins late. I took this flight 2 weeks ago and it was also delayed."

Cons: "KLM had bumped us to a later flight for no reason and again we had to call with a long wait to get our original connection restored, However, we did not get boarding passes during checking in Europe and thus had to go outside security in Detroit to the main check-in gate and wait 30 minutes to get the error resolved. Then it was back thorough security and a rush to the gate to get there in time to board. Lost our original seat assignment and wound up in the last row at the tail of the plane. Extremely poor coordination between KLM and Delta who operated the flight."

Pros: "Staff superb. They even surprised us with an exit row and a gift for my partners birthday! Amazing. Samantha and Dennis also took time to come and personally wish him a happy birthday. A lovely touch. This airline runs like clockwork. They are just great. The sandwich and stoop waffle are nice too."
Cons: "There is a bus to the plane, so that takes a bit of extra time but they are very well organized."

Pros: "Crew was friendly, and the food was better than the usual KLM fare."
Cons: "The "new" seats were hard and uncomfortable. Avoid any kinds of seats near the bathroom in a configuration with 3 abreast next to the windows. The "aisle" seat is essentially a "waiting area" for the rest room."

Pros: "Same as above"

Pros: "The staff and crew"
Cons: "Nothing"

Pros: "Short, comfortable flight. Nothing special. Got us where we needed to be without incident."
Cons: "Nothing. This is filler text to meet the min. characters."

Pros: "Food and drink service"
Cons: "Boarding pass facility"

Cons: "I missed my flight because of MU"

Pros: "I liked the leg room, I liked the customer service of the crew, smooth flight."
Cons: "Both ways up and down I struggled with over-head luggage space. We were allowed a cabin bag and a small hand-bag in the flight but as we were among the last half of the passengers to board the flight we couldn't find anywhere to keep our luggage and the crew had to take them away from us to store them somewhere at the back far away from our seats. As a result we had to wait until all the passengers got off the plane to get back our luggage and we were the last two passengers to get off. Unpleasant!"

Pros: "In general, it was ok"
Cons: "Flight was delayed and because of this I missed my connection flight to Amsterdam"

Read more about KLM
COVID-19 information

Safety measures for airlines flying from Durban to London City

Airlines flying from Durban to London City have enacted additional safety measures and adjusted policies to better accommodate travellers. Policies vary by airline.

Heightened sanitation

Daily cleaning, installation of cabin HEPA filters on flights from Durban to London City

Mandatory masks

Masks required on board, masks provided on flights from Durban to London City

Social distancing seating

Middle seats unavailable to book on flights from Durban to London City

Pre-flight testing

Testing for antibodies, testing for symptoms for flights from Durban to London City

Book cheap flights from Durban to London City

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