Cons: "Keeping flights and terminals accurate and on time. Not loosing thousands of dollars of my belongings they lost my luggage"
Cons: "Unorganized too shaky flight made me sick to stomach ,foods are not good service not good"
Cons: "Nothing! Everything was great! It if was free that would be perfect!"
Cons: "Nothing for kids. First time i have seen that no toys for kids. No tv and entertaiment for adults"
Pros: "Amazing crew, new planes"
Cons: "Food can be adjusted to the cuisine of the destination."
Pros: "The Service is always great, entertainment system is great and the food is even good."
Cons: "I liked everything!"
Pros: "Good service and smooth flight"
Cons: "One hour delay and no entertainment in the airplane and small plane"
Pros: "I got free internet on this flight: sponsored by Ooredoo. You can get 8MB for free! Breakfast was good quantity"
Cons: "Entertainment Oryx One, lunch quantity aswell. FPML had one tray, VJML and AVML had the same packed wrap."
Pros: "Caring service, good pod seats on A350 and airy cabin."
Pros: "Seat next to me was empty, helping with the very cramped conditions. Great food. Movies were okay."
Cons: "Late boarding, then delayed further due to departing passenger. Delay caused me to miss my connecting flight in Doha. 5 Star Airline marketing is nonsense. Same cramped seats as any other airline. Boeing 777 is a disappointment. 787 is much better."
Cons: "veg food was mostly repeated in all the meals, didn't track who is vegetarian, so ran out of veg food. Pizza wasn't great."
Cons: "Boarded the plane via a very long bus ride to a remote parking bay. Once on board we’re treated to one of Emirates newest Boeing 777’s ."
Cons: "The luggage was mishandled when we got to EWR. Landed 9:15, got my luggage at 10:45"
Pros: "Pilot does not waste time chatting. Still too much chatter (interrupting movies) but less than on other airlines."
Cons: "Entertainment system is Windows based and designed by a moron, especially CC behavior. Shows ads (LOTS) before each movie. Pops up window chrome every time you dismiss PA announcements. Very few movies/TVs (even those from the US) have CC."
Pros: "Amazing flight and service. Would fly Emirates all the time if I could."
Pros: "Good flight and crew but......."
Cons: ".........they left my suitcase in Seattle and it didn’t get on the flight to Dubai AND they didn’t want to give me a voucher for accommodation in Dubai despite a 15hr. wait for trip to South Africa. For two hours I pursued different officials in Dubai until they organized a voucher for overnight acc"
Pros: "Since not enough room in "What could have been better". For as long as my second flight was, from Dubai to Boston, the seats in coach were criminal!!! Way to narrow, especially if sitting next to a large person. Not nearly enough distance to seat in front of you, can't even bend over to reach some-"
Cons: "thing on the floor. The seats do NOT recline enough to be able to relax & get shuteye. It would have been really nice to have a footrest of some type, even busses have those! I am a small person, 5'1'' and 110 lb. Consider not having such a huge gap between 1st class and economy. Way over crowded."
Pros: "Entertainment system"
Cons: "The food and the crew way of speaking to people"
Pros: "Nothing after being ripped off with false misleading baggage policies."
Cons: "WTH matters now. I will not fly this airline again. As well as advise"
Cons: "Lap dances. Strippers. Cabin crew in miniskirts snd high heels."
Pros: "The entire crew was amazing! Super comfy flight with complete lie-flat club world seats. Arrived into London feeling very refreshed!"
Cons: "Kayak.com overwrote the passenger name with an incorrect name. Neither Kayak.com or lastminute.com could correct this which resulted in me losing approx. £600 and taking the issue to the small claims court."
Cons: "Flight was delayed more than an hour due to mishandling of baggage - was at runway for takeoff and was called back to the gate because a bag was loaded that should not have been."
Cons: "Flight from heathrow to Manchester stopped it being excellent alll round as flight delayed over an hour"
Pros: "This was a charter by BA. Airbus A320 with amazing legroom. Was slightly annoyed by them not having coffee ( to wake me up for the drive home) but I suppose I get why they weren’t serving hot beverages."
Cons: "The beverages thing above."
Pros: "Comfy seats, pleasent crew, good selection of movies and we got there on time. Bathroom was clean."
Cons: "Food was a little gummy and breakfast was a biscuit and a cream cheese filled pretzel"
Pros: "I’m always impressed with the friendly and caring nature of the British Airlines staff. They always go the extra mile (or km) to make sure that you’re happy."
Cons: "The food, but who flys for the meal"
Cons: "No free snack or drink, noisy plane...couldn't hear stewards, and VERY uncomfortable seats...."
Pros: "The return BA flight was head and shoulders over the outgoing AA flight. You had new, comfortable, working equipment (the 787 is great). The AA plane basically was awful, old, cramp, entertainment equipment wasn't working and when it did it was the old style shared monitor. The BA crew was super and approachable. The Food was great for airplane food. I would fly BA anytime."
Cons: "No real issues."
Pros: "Flight was on time"
Cons: "Seats could not be pre-assigned without extra payment. Also, not sure if all miles get credited"
Pros: "We got scammed out of the tickets from Justfly.com and Ethiopian Airlines turned us away without looking at our tickets. I am upset. Now I have to get more Covid Testing done and that will cost approx. $700 and new plane tickets. JustFly.com's customer service is misleading and deceiving. And they blocked my number."
Cons: "Background check your booking agencies and their agents."
Pros: "Friendly crew. Excellent check-in. Priority bags came off first."
Pros: "The crew members were very accommodating and friendly. They do a wonderful job. When I told them that the power was not working in my seat and that I needed it for my CPAP (I call it my anti-snoring device), they arranged for me to move to another seat where the power worked for the CPAP. When the power did not work in the new seat for my laptop, they offered to let me charge it in a more powerful outlet near the galley."
Cons: "The power didn't work for my laptop. It did work for my CPAP device. Some of the seat control buttons were out of order."
Pros: "Seat was very comfortable and the air stewards were good"
Cons: "The entertainment system not working correctly and the food was poor"
Pros: "The landing was smooth and so was the whole flight! Loved it"
Cons: "Food. I ended up throwing up shortly after eating"
Pros: "After the Kigali Addisababa segment this was vastly superior with a newer aircraft"
Pros: "New aircraft with comfortable business seats"
Cons: "More than 4 hours delay! Not all selection from food menu available"
Pros: "The food was good, seats were quite comfortable and the crew was awesome"
Cons: "The entertainment was not that great"
Pros: "The crew was okay, though a little bit occupied and thus ignoring some of the customers' requests. The seats are comfortable and spacious with enough leg room"
Cons: "The food could have been better. Honestly much better"
Pros: "Comfortable seat and fairly friendly crew"
Cons: "Better reception and understanding at the airport. The staffs are not considerate."
Fight excellent but we were not contacted when flight departure was changed to 4 hours earlier; which caused us to almost miss our flight
Pros: "The crew was amazing, and the flight was really short and comfortable."
Cons: "Update the movies and music on the passengers's TV"
Pros: "It’s acctually the second time , just last week 23rd , our flight with delta got delayed that made us missed our connecting flight and I had to pass through Nairobi, female crew serving snacks came over to me with snacks and told me I ordered low fat food which I did and I asked her if it was ok if I had chicken that day she insisted that had ordered low fat mean and that’s what she has to serve me and I had to tell her again I needed chicken, she started arguing with me over snacks she got offended and she just threw food in my hand almost dropped to the floor , I think that was not professional at all. And today again coming to Nairobi the female crew came over serving snacks again and requested if I could have some wet wipes my hands were dirty dirty because had seen a crew handing out with to the people in the front raw but she answered me it was in the bank and she kept on and I again asked the male crew and he explained to me that they mostly don’t give wet wipes for short flights but I had wet wipes when I flew to Nairobi from Amsterdam and I had too when I left Nairobi to Uganda , what’s the point of serving foods when passengers gotta eat with dirty hands , and today again-the same female crew skipped the first raw of two males with snacks who were seated in front of us and even if they told her they missed the snacks, she stood there and called the male crew just unprofessionally to bring the snacks for the gentleman and she just never cared . I think they should do better thanks ."
Cons: "They should be more professional and friendly to people they act like they don’t care sometimes ."
Pros: "Crew is great and friendly. Plane comfortable and clean."
Cons: "Boarding in Harare was a little delayed. No explanation or information was provided. Food on board : a bun and a muffin were provided for breakfast. No butter or jam or honey or chesse. Most unimaginative meal."
Pros: "Glad to receive small snacks for short flight Headphones were issued from from second flights, but not from Zanzibar"
Cons: "Check air on on plane as it was so lights that air doesn’t hit the face so it was very warm flight"
Cons: "More legroom, seats with more cushion and recline, better food!"
Pros: "Crew was helpful."
Cons: "We were delaying on the outgoing flight and coming back as well."
Pros: "Yes the crew was amazing"
Cons: "Provide food for kids first before even the special meals people"
Pros: "Good service with friendly crew"
Cons: "Toilets clean but a bit worn out. Windows were very dirty inside and out."
Pros: "I had an entire row to myself so this greatly improved my experience, but if this had not been the case I don't think I would have rated my flight as high."