Pros: "I couldn’t eat the chicken for lunch, and I told the crew to change it for me and bring the vegetarian, but nobody brought anything. I was starving until the next meal."
Cons: "Take out the chicken sausage from your menu"
Pros: "Most of the crew was really nice and the entertainment choice was great."
Cons: "Asian Vegetarian meal was so-so. Dessert is never good for special meals. Boarding was particularly annoying as there was a document verification line and then the actual check-in. Even if you've done online check-in the document verification people will shout at you and tell you to line up."
Pros: "professional and courteous staff. Food is even better than a Lufthasa flights"
Pros: "Seat where comfortable and thank needed more leg space"
Cons: "Good was poor bcz going and back was same menu of choice of food."
Pros: "Nice new plane. Good seats. Good seat space between you and person in front of you."
Pros: "The entertainment was reasonable, I enjoyed the festive choices."
Cons: "Screaming babies, obese people sat next to me, water rationing, not a pleasant experience. Arrived sleep deprived and dehydrated. I have much better experiencs on a visit to Australia - this was my third time this year!"
Pros: "I got an aisle seat. Bathrooms were not bad in terms of cleanliness."
Cons: "Service was ok. I was forgotten to be served items that other passengers were given. Seating ended up being kind of cramped as passenger in front was relaxing a bit too much. Entertainment was ok."
Pros: "Nothing much except for Hamad Airport ."
Cons: "Food . Seats. Entertainment - half the time , the touch screen doesn’t work."
Pros: "Crew and their promptness to assist"
Cons: "Vegetarian food - portion is too little. This has been the third time with Qatar and the food portion are too little."
Pros: "Qatar Airlines has amazing service! And they have free internet!"
Cons: "The films are all sensored. And the free internet is only for 30 minutes."
For such a long flight I feel the spacing of seats could’ve been better to make it more comfortable for passengers. Very little space to move & stretch legs.
Pros: "Overall great experience"
Cons: "Maybe the food could have a been a bit better"
Pros: "I had better experience with Emirates before...we had to wait ages for our food but maybe because we were the last one on the list. Food was nice and crew friendly."
Pros: "Good seats"
Cons: "Took 2 hours from take off until i had a crew member ask what i wanted to eat/drink"
Pros: "I was very late and the gate was closed but the staff helped me make it on time."
Cons: "I booked on Emirates and on my way back I flew with Fly Dubai it wasn’t specified in the ticket. There were no pillows, no covers and I was freezing! No entertainment it is a downgrade from Emirates. At least the ticket should have costed less."
Pros: "Crew and flight comfort were fine until the flight got canceled after sitting on the plane for over an hour"
Cons: "Wasn’t happy with the accommodation after the flight cancellation, was told no other flights for 3 days so I ended up paying $250 more to get on a different airline that day to make the wedding I was going for."
Pros: "Pilot does not waste time chatting. Still too much chatter (interrupting movies) but less than on other airlines."
Cons: "Entertainment system is Windows based and designed by a moron, especially CC behavior. Shows ads (LOTS) before each movie. Pops up window chrome every time you dismiss PA announcements. Very few movies/TVs (even those from the US) have CC."
Pros: "Seat was fixed for such a long flight it is hazardous to the spine ."
Cons: "Allow the seat to slightly recline like any other airline"
Pros: "Entertainment was awesome. Lots of new movies"
Cons: "Flight was 1 hr delay and we missed our connection flight. That was the most frustrating from the trip. Crew and aircraft was okay nothing special like I expected."
Pros: "I had 4 sectors except the first one 3 of them was with unfriendly cabin crew not smiling at all not responding the calls."
Pros: "Crew great"
Cons: "No social distancing enforced, I was sat next to another person (no spaces between booked seats)"
Cons: "Screen tv was not working.long flight with no tv it’s boring..."
Cons: "Seating is a big problem. I am only 192 cm tall and cannot really fit my legs into the space. Have them out in the corridor"
Cons: "Flight from heathrow to Manchester stopped it being excellent alll round as flight delayed over an hour"
Pros: "Everything was great the crew, on time arrival, food and so on"
Cons: "The entertainment screen on my wife's seat was broken and it would not keep straight up."
Pros: "This was a charter by BA. Airbus A320 with amazing legroom. Was slightly annoyed by them not having coffee ( to wake me up for the drive home) but I suppose I get why they weren’t serving hot beverages."
Cons: "The beverages thing above."
Pros: "Flight attendants were very efficient and kind. They tried to Provide every need. They dressed very professionally and for always accommodating. Possibly best airline crew ever."
Cons: "Provide every need. They dressed very professionally and were always accommodating. Possibly best airline crew ever."
Pros: "Snacks or water had to be purchased No in flight entertainment Crew not so nice"
Pros: "American Airlines is kicking your guy's butts when it comes to comfort."
Cons: "Tiny seat for international flights is nearly inhuman! I became an overnight contortionist sensation whether I liked it or not."
Cons: "It was a smaller aircraft than the one on the way there. So a lot more cramped. And it was SO HOT. I dont know why they give blankets when they keep it so hot. I thought I was going to lose it."
The seats were quite uncomfortable despite having good legroom. The 350s are quite nice but the problem is on the old 777 aircraft. Special meal requests are not catered for as they should. They never had any ice for drinks.
Was so glad the the captain kept the air. It’s usually suffocating in there.
Pros: "Crew was nice. Plane was older model. No individual movies. Seats were old and worn, but flight was nice."
Cons: "Not sure anyone can change this, but people (Egyptians) got out of their seats before the plane had even slowed down on the runway. People were jostled about. One guy bumped me several times. They then rushed forward cramming up the aisles. Just ridiculous."
Cons: "The flight was delayed for hours in Delhi with no notice, making us spent the night at the airport. The flight was supposed to get to Abidjan around noon, but because of the delay, we missed the connection and the next available flight was the next day which would mean I missed my next flight and a work conference. In Delhi, the Ethiopian Airlines people assured me that it could be worked out in Addis, and that they could change my final destination to get me where I needed to go. However, in Addis, the employees were rude and did not even read the email that the Delhi people sent them. They would not do anything except send me to Abidjan the following day, which was useless since I already had to be in the US by then. The level of service is incredibly poor and disorganized, with many people having to wait for hours to even talk to someone and no information about what needs to be done. In the end, i had to purchase a new ticket to get to my destination. Had I known this was the case in Delhi, and that i would have to purchase a new ticket, I would have done so in Delhi rather than waiting all night and going to Addis. I fly very often and this is both the worse experience and service I’ve ever experienced on a flight, and they weren’t even able to get me to my destination."
Pros: "The airline was quick to give vouchers for food and hotel when flight was delayed by 5 hours. They were also efficient in rebooking missed connecting flight."
Cons: "On top of a five hour delay that got me to my arrival point 14 hours behind schedule, my two checked bags were also lost and have not been found up to two days later. The food was like being on a Delta flight, and the entertainment screens in my entire row would not work, nor did many others."
Cons: "Stop using old planes with no personal entertainment systems on the back of the seats."
Pros: "Crew was really great - helpful and kind."
Cons: "Both flights delayed which meant I missed my connecting flight. Stuck in Rome airport for several hours with no information about rescheduled flight. Finally figured it out with help of Rome airport information desk."
Pros: "Way more leg room than I expected. The crew was very nice, the announcements were made in 3 languages, which was nice for the non-Amharic speakers!"
Cons: "Boarding in Lomé took a long time, which I believe made us a little later at the airport. Not sure if that is something fixable or not"
Pros: "I like the Direct route"
Cons: "Long wait time at checkin Only certain employees accepted money for extra baggage fees Long time boarding Most staff were friendly An employee on board with short hair was not nice and her hair wasn’t professional Paid $160 for the extra bag, but it was lost It is still lost!"
Cons: "We are stuck at the airport because Ethiopian Airlines sent out false and miseading update stating that it’s flight was leaving at 6 PM as opposed to the scheduled 7:30 AM. Because of that no one showed up for the flight and there are no direct flights tomorrow that they would put us on! My father recently had a heart attack and this is causing him immense suffering! Additionally patient with emergencies are waiting to see my husband tomorrow and Tuesday but will not be able to because he stuck at the airport! They are refusing to put us on an airline us direct flight tomorrow! Also we have spent at least seven hours on the phone and misleading (and that’s to put it kindly) statements have been told."
Customer service not the greatest my bags were left behind at JFK
Pros: "The warm towel given for the hands and face at the beiginning was a nice surprise treat. Great also that blankets and headphones were provided."
Cons: "More food variety as some items ran out as they got to the back of the plane"
Cons: "Flight take off was delayed aprox 40mnts & pilot’s language and message was not clear why we are still grounding !"
Pros: "Toilets were clean right up until landing"
Cons: "When breakfast was served, there was only the option of poached eggs. We asked if there was an alternative and Philip said No. Shortly after starting our cold poached eggs Philip brought the people across the aisle to us a sausage alternative?! All the flight attendants looked unhappy until getting off the plane. Entertainment was very basic and not really up to date."
Pros: "Staff was friendly and professional."
Cons: "The quality of the food. You pay a lot for a ticket, for that pricem, I just don't expect a croissant (no butter or jam included) and a dry cake. Flight would normally leave at 7.30 AM. A normal time for an airline to serve some kind of decent breakfast for the price you pay. Not at KQ. They are not making friends this way. Am not even talking about emails going unanswered for days with very specific questions: how to book extra luggage allowance. Anyway…"
Pros: "The crew amazing"
Cons: "I was traveling with a child and an infant. Would have been given a priority. We were in the queue waiting."
Pros: "Everything was Amazing. This is one of the best Airline out there and they need more recognition."
Cons: "Over 5hrs flight and no entertainment as the screens were not working and very boring. Looks like the flight needs real servicing and upgrade for that long haul"
Pros: "I didnt like anything for this trip - From Kinshasa to Nairobi via Lubumbashi not interesting just tired and borring"
Cons: "First the direct flight from Kinshasa to Nairbi"
Pros: "Lie Flat beds in Business Class."
Cons: "Meal service was very slow, and food was uninspiring. Essentially economy meals placed on proper plates."