I had overall great experience.
Thank you for your service and have a wonderful day.
Cons: "The best Airlines ever from every aspects, I’m frequent traveler of Turkish airlines and will be for good."
Pros: "Everything...the food was delicious, the staff was gracious and always went the extra mile."
Cons: "The crew isn’t very friendly, they do not know English very much."
Pros: "Food was good and the crew members were very friendly."
Cons: "The entertainment system for the full plane was not working. WiFi was not working. I was not too concerned about the WiFi, but for people traveling with children, no TV was difficult."
Cons: "Missed this flight due a layover and had to wait in the airport overnight."
Pros: "Planes to be on time"
Cons: "Plane was late 40 minutes"
Pros: "Sleeping accommodations, storage, crew attentiveness in business class was outstanding. 5he business lounge in Istanbul was the best ever. Great airline."
Pros: "Great food, live tv (watched 2 World Cup games), great service."
Cons: "Leg room in economy was a bit tight. I got a full cup of tea spilled on me by the air hostess by accident but they offered to change my seat. It was bumpy at the moment so I understood plus they were very polite and dealt with it professionally."
Pros: "Old fashion service very attentive crew and plane very clean and comfortable"
Cons: "Very odd in boarding as business class seemed we should have been 1st"
Pros: "Variety of entertainment available"
Pros: "Crew was very nice and the seats are comfortable"
Cons: "The kosher food was bad"
Pros: "Everything is nice with Turkish airlines"
Pros: "Its was sooo goood, thanks"
Cons: "After bus arrived at steps kept on it 20 mins. 2 more buses arrived in this time. Still wait. Then let out all at once. Massive queues to board. Poeple not dressed for this. Poor babies crying Maybe 15 mins waiting in 2am cold on tarmac."
Cons: "Flight got delayed by 8 hours. The food was horrible."
Pros: "The in-flight entertainment was great."
Cons: "There was no USB ports to keep a phone charged. There was no power outlets between seats to keep a phone charged."
Pros: "New plane"
Cons: "Food and crew language proficiency."
Cons: "I miss the turkish delights they used to serve"
Pros: "Comfort and service"
Cons: "I was selected to seat near the window before departure dare unfortunately i found my self in the middle of the people, so dissapointed"
Pros: "Great service, great food and drinks"
Pros: "All was fine. No complaints."
Cons: "Live TV news"
Pros: "Friendly accommodating staff, good food, quality entertainment"
Cons: "Food was dried out and tasteless"
Pros: "Very friendly and accommodating staff. Helped us with luggage. Also, the food was excellent and abundant."
Pros: "Was GREAT. Comfortable, great food, service, flight attendants were very AWESOME... THANKS!"
Pros: "Food was great"
Cons: "Took long time to board. Entertainment system showed no content."
Pros: "As above"
Cons: "As above"
Pros: "I used the prime lounge in Istanbul and when it was time to go, I was able to practically walk on the plane without any wait. The seats were comfy and didn't have a ton of legroom but it wasn't bad. The staff we're friendly and helpful. The in-flight entertainment had a pretty impressive selection and had one of the best-designed interfaces I've seen so far (and I've ridden a variety of airlines). Last and most important, the food was hands down the BEST I've had on a plane. Turkish is killing it, they're my new go-to airline!"
Cons: "I really can't complain about anything, even if I try! Maybe the touch screen sensitivity on the entertainment console seemed a little off, but that's just nitpicking"
Pros: "1.The in flight entertainment options such as movies, TV programs and music, offered in flight were very good. Many recent movies and TV programs 2. For long international flights, the airline still provides disposable slippers, toothbrush, and eye cover for every passenger 3. Crew members on board were friendly and service oriented"
Cons: "1. Poor support for passengers with international transfers. We took Turkish airline to fly from Rome to San Francisco with an overnight stopover in Istanbul. The airline promised overnight stay and transportation. When we got into Istanbul airport after 11:00pm as scheduled, there was no support from the airline. Different airline staff provided different answers. Very confusing. The on-site transfer desk support was unfriendly and not helpful. 2. Tight seat configurations for international flights. For our 13-hour flights, the seats were not comfortable."
Pros: "There was a delay in take off over 54 minutes. We had only 30 minutes to catch the connection flight at Istanbul airport and no one guide us in the airport to which gate we have to go. It was very hard for my wife to run with me all the way to the next gate (she is diabetic)."
Pros: "The food was the best I've had on an airplane and the in flight entertainment had an enormous selection. Flight staff and their service were amazing. I've flown all over and have never taken Turkish Airlines before. Now I don't want to fly with anyone else."
Cons: "seats were a little cramped for a 12hr flight, but I'm not a short guy. I guess it pays to go business class."
Pros: "good job rushing us to the correct gate"
Cons: "There was no option to choose kosher food in the order."
Pros: "Friendliness of the crew and their willingness to serve"
Cons: "Boarding process at Istanbul and aircraft maintenance"
Pros: "The staff deserves one star"
Pros: "My husband and I had a very average experience overall. From boarding to inflight customer service."
Cons: "We did not plan to check in any luggage since we had few connections, so we decide to take our rimowa luggage with us. So we were forced to check them in because it was only 8kg allow per passenger on carry on. So our luggage end up full of big dents, and scratches. We reported to the airlines and it was hard to justify what we were complaining about it. As a consumer were are very unsatisfied and unhappy. One of the worst experience in hospitality I have ever experience."
Pros: "Food and entertainment system"
Cons: "Heat on the airplane."
Pros: "Getting off the plane, getting on the plane"
Cons: "The inhumane incarceration that was the overnight layover. I had no idea it would be so awful and regret having booked with Turkish Airlines"
Cons: "Leg space a nighrmare!! Was uncomfortable for all the 13 hrs of the flight. Terrible experience"
Pros: "It was a 12 or 13 hour flight and except for sitting too much we were never uncomfortable. The service level made me think we were back in the 80's. Hot towels, attentive service, tons of food and free drinks. There was actually one meal that we would have eaten even if it wasn't on a plane. They gave out full size blankets and pretty fluffy pillows. (I bring our own anymore, because you never know if you will get one on most airlines, and if you do they're usually useless). Their entertainment system was amazing. We caught up on all the recently released movies that we've wanted to see for FREE! If only Netflix had this quality of movie offerings. They had fresh flowers in the huge bathrooms. It's that type of attention to detail you just really don't see anymore."
Cons: "Can't think of a thing that could actually be changed."
Pros: "Service when it was done"
Cons: "Infrequent service Crowded Entertainment system bad"
Pros: "They offered refreshments and sandwiches for such a short flight"
Cons: "did not have the bridge, we had to use buses at Istanbul airport"
Pros: "the boarding was fine, we were on time and the staff was pleasant."
Cons: "the food was ok, they played one movie for everyone to watch and our screen was not the best, small seats with no leg room, filthy greasy window i had to clean to look out of."
Cons: "they have no good service at all, no smile face at all. they treat customers like as if we are traveling for free. checking counter are all look like they have bad day, they are in a bad mood."
Pros: "The service was excellent. We actually got upgraded because my wife had status on United which was AWESOME."
Cons: "The interior of the planes seem a little outdated. The seats were cloth and had a slightly strange smell to them."
Dreamliner was comfortable and entertainment system good
Pros: "Klm's consistantly high standards in everything they do."
Cons: "I paid for the preferred seat .and i found that people beside me didnt pay anything when i asked them ,"
Pros: "Flight and the crew!"
Cons: "Staff at the airport pushing you to upgrade to first class but not making it clear only the first trip from Athens to Amsterdam which the first class uses same uncomfortable seats as the economy to pay extra 130 euros ridiculous airfrance stuff! I should have flown all the way to NYC first class!!!"
Cons: "Boarding was chaotic & therefore delayed take off a little Receiving luggage was slow -@ 35 minutes from landing to luggage claim, so actual arrival was considerably later for those meeting me"
Pros: "Seats were super comfortable, bigger than most planes with extra leg room. Food was excellent and fresh, amazing Dutch cheese sampler was divine. No nonsense staff who had all connecting flight info on hand when we arrived in Abu Dhabi. KLM staff were friendly and efficient. Fabulous airline."
Pros: "The crew was amazing, flight on schedule and good entertainment."
Cons: "Space is just reasonable on a long flight, even if there's seats more spacious that you could choose if you pay more."
Pros: "Crew was great, very responsive and hospitable!"
Cons: "more lunch choices, especially choices without dairy products."
Pros: "The crew was great. The soecial meal request was hadled well despite oversight."
Cons: "Soecial meal request was made in advance but overlooked. Did not mind it so much as eating less is not a bad idea! To err is human."
Pros: "Onboard crew were nice and polite. Flight was on time (a rarity)."
Cons: "The boarding crew was rude and unpleasant, the plane was boiling hot."
Pros: "Crew was friendly"
Cons: "Passenger who needed wheelchair assistance it took KLM 50 minutes to get him off plane which delayed our boarding. KLM not prepared to handle passengers with needs"
Pros: "Crew was amazing. They adjusted the seating arrangements so there was an empty seat in every row to give passengers more space. Very thoughtful and much appreciated. They served delicious meals, snacks, and water. They provided headphones, blankets and pillows. They took very good care of us."
Pros: "the trip was excellent and comfortable. LOved the windows that shaded out rather than the having to pull down the plastic blind. entertainment on board top notch screen huge One hostess , Helen was absolutely fantastic and the best I ve had on my many trips. I will recommend KLM whenever I can"
Cons: "the headrest is hard. Apart from that- all was fine"
Cons: "Boarding was very slow."
Cons: "The website I booked on and the Delta phone line on the printed ticket said that I had baggage when it turns out that I did not according to the check in staff and they made me pay."
Cons: "not really"
Pros: "Smooth and faster than expected trip. I felt free to get up and walk around on this long flight. Food was good. I sat in seat with extra leg room for the first time and it was worth it"
Pros: "Good food, friendly service"
Cons: "More trash pickup; only one round of beverage service"
Pros: "Very personable staff. Food acceptable for airline fare. Ticket price was outstanding."
Cons: "Paid for extra legroom, but very narrow seats not comfortable. Very difficult to sleep. Old plane--could not hear movies and unclear screen. Music sounded OK and choice was good."
Cons: "Flight canceled, poor communication from the airline to the passengers. Møre than 5 hrs delay"
Pros: "Nice people and good service"
Cons: "Not much"
Pros: "Good flight, very attentive crew."
Pros: "Snooth and efficiënt with a KLM service"
Cons: "No entertainment"
Pros: "The seats seemed to have more space on this plane which was nice."
Cons: "It felt strange that the crew members completely skipped over me when serving lunch and drinks. At least something as basic as water should be given to all passengers."
Pros: "The boarding was easy and you didn't have to wait inline for that long"
Cons: "KLM needs to upgrade the entertainment. It was very hard to see the images on the screen. The planes that KLM uses are old and they sure need to be upgraded."
Pros: "Everything is top notch for an airline company."
Cons: "Nothing.... I enjoyed every moment of the flight."
Pros: "The attendants took great care of us. Super smooth flight."
Pros: "Friendly staff, good service and on time departure/arrival."
Pros: "The aircraft was clean"
Cons: "The food was terrible, wifi was extremely expensive (Delta had free messaging over their wifi)"
Cons: "Bit cramped for space"
Pros: "Flight was lovely, crew were friendly and very helpful and food was delicious!! We travelled with assistance for mum and it was excellent and we were kept updated all through the flight."
Pros: "The food was excelent"
Cons: "I have to pay to pay a little more confort"
Pros: "My bagage broke"
Cons: "I paid extra fee for extra bagage which was tv and i paid insurance my tv broke and no one responces for it"
Pros: "Excellent experience with the cabin crew."
Cons: "Seats on the 777 were too narrow. This 777 had a 3-4-3 seating arraignment, it would have been better with a 3-3-3, similar to a 787 configuration. With the current layout, even with an aisle seat, I was sitting in the aisle. And I am not a large person! The flight was full, so use the 787 and two daily non-stops. For a twelve hour flight, the food was only Okay, could have been better and with a better selection. Meal timing was poor."
Cons: "I don’t like the limited choice of drinks on these short KLM flights."
Pros: "Easy boarding, plenty of room"
Pros: "Of the multiple international airlines I recently flew with, I would have to say KLM was by far the best. Relaxing atmosphere, comfortable seating, great in-flight entertainment, although I have the go-go in-flight data/entertainment plan with t-mobile (highly recommended), the flight included a decent selection of movies, television programs, etc. The food far exceeded typical "airline quality," even for an international flight - and included a fabulous little snack box with locally sourced gourmet and specialty items such as chocolate from Belgium, fine cheeses from France, and crackers from England. Drinks = gratis, and crew was exceptionally attentive and went out of their way to make flight as pleasant as possible."
Pros: "Great crew service. Among the best ever."
Pros: "The crew were lovely and welcoming. We was given snacks and drinks on the flight which was great. Take off was a bit delayed but boarding was smooth. Couldn't complain about the comfort as was only just over an hours flight."
Pros: "Night flight so no entertainment allowed sleeping"
Cons: "Kosher food could be improved"
Pros: "Short, comfortable flight. Nothing special. Got us where we needed to be without incident."
Cons: "Nothing. This is filler text to meet the min. characters."
Pros: "Wide selection of entertainment, food was good."
Cons: "Boarding unorganized, but that may have been more of a passenger issue then KLM"
Pros: "It's the best flight I could get for such a low price. But don't expect to to get the best and newest planes around but it's still overall a good experience."
Cons: "Quite bummed the plane didn't have wifi / USB"
Cons: "With skyteam elite status cannot select free upgrade from economy to premium economy unless it is 30hrs before boarding for this code share which is actually a KLM flight"
Cons: "I slept didn't have snack offered and no entertainment"
Pros: "Having exit aisle made a huge difference in comfort Crew were EXCELLENT"
Cons: "Food was not very good Tasteless and rubbery"
Pros: "If you would like to learn more you can call me 628.600.8825 Very dissapointed"
Cons: "I wasn't sitting next to my partner and we sat on the Tarmac for 45 minutes after the flight was already delayed by 30 minutes."
More meals in flight - one meal is not enough for an 8hr flight
Pros: "Take off and landing"
Cons: "Layover time"
Pros: "Easy boarding, entertainment"
Cons: "Crew was not very friendly on bot departure and return flights. Will make me reconsider Air France in the future."
Cons: "Entertainment system was not working on all seats"
Pros: "The crew was perfect"
Cons: "No wi fi on the plane."
Cons: "I may be wrong but these days, the staff curtsy and overall well coming approach is lacking! Just a smile and a few cheerful words can transform passengers’ mood greatly!! This becomes particularly important when one is traveling for > 9 hours back to back flights!! One can extra charge for it!!"
Pros: "The crew was great"
Cons: "1-2 +cms leg space"
Cons: "Comfort plus seats need some work. Very thin padding on a hard seat. The leg rest needs to come up higher so you don’t slide down while semi reclined. Nice compromise between business and coach though."
Cons: "Seat angle adjustment was not the most comfortable for sleeping."
Pros: "Quick boarding, comfortable seating. Great food!"
Cons: "The seats and IFE were a bit outdated. Comfortable, but outdated. My family had issues with their screens and one had to use the remote as the touch screen was no longer functional."
Pros: "The entire experience was amazing that gives me a broader scope to choose from when selecting flights to Europe. The most amazing part was the attentiveness of the staff. Exemplary!!!!!"
Cons: "For me this part is not applicable"
Pros: "Not much, seats are super uncomfortable"
Cons: "Better code sharing with KLM"
Pros: "Well trained, professional, highly efficient flight attendant, and what is more important, in good mood during the whole the flight"
Cons: "The mobile application Air France didn't know the city or airport Dubai. Often same thing happens on the android application work Sheremetievo airport in Moscow"
Pros: "Excellent service"
Pros: "crew great comfortable"
Pros: "Crew was nice."
Cons: "Food could be better, or at least be provided an option to purchase an upgraded meal. Also, insufficient amount of drinking water provided to passengers."
Cons: "Too much time spent at boarding. On luggage missing."
Pros: "The cue lines per zone are the most brilliant idea!"
Cons: "After boarding began there was a backup after the gate en route to the plane. No explanation. The plane left an hour later than scheduled but seemed to arrive close to scheduled time."
Pros: "The airplane"
Pros: "The crew was very careful"
Cons: "The fligh Washington delay more than a hour"
Pros: "On time, staff was nice."
Cons: "Not many options and not even a glass of champagne. That’s a minimal requirement. No sparkling water. Just very limited"
Pros: "The CDG airport is very bad in terms of finding your connections, the flight to CDG from LAX had a very old entertainment system and was hard to use."
Cons: "shuttle from terminal to plane takes a long time. Flight left late"
Cons: "I ordered Asian Vegetarian Meal. But they served me only pasta."
Pros: "No extra charge for simple refreshments."
Cons: "Long delays to go through security screening and then further delays as the plane was still being fueled at departure time."
Pros: "Direct flight from Indy to CDG is great. The plane was not so full, so I hope business improves so we can keep it going. Very smooth flight, with good and friendly crew."
Pros: "If the flight would have leave in time we would receive our luggage in time"
Cons: "I did not like that i was in the bulkhead and there was not sufficient overhead storage for us. The bin was only big enough for 1 backpack. 2 of the 3 of us in that row had to go 2 rows back to store our luggage. This is very inconvenient when deboarding because I have to wait for many others to pass before I get a chance to walk towards the back of the plane to get my luggage."
Cons: "Security services at Manchester airport...too long and not friendly at all"
Pros: "It was a wonderful flight and service . Hospitality and welcoming."
Cons: "Nothing everything was amazing ."
Cons: "The seat seemed smaller and space was very uncomfortable. The boarding process was very painful because we had to wait for a longtime."
Cons: "Flight was delayed 3 times and when I was finally put on a flight that was leaving, they failed to check the connection in Paris (Left me 10 minutes to get from the aircraft to the other plane!) I was moved to SAA in the end after a truly traumatic time in Johannesburg. This is not the first time I have suffered at the hands of Air France sadly. Needless to say, I wont be booking with Air France again."
Pros: "I would like to come on time each trip because I got two late time before with airfrance"
Pros: "Crew was welcoming"
Cons: "Space between the seats was too small."
Pros: "The check in process was much better in the CFG airport than SFO. Very organized."
Cons: "The food was mediocre on this flight. The seats also are surprisingly uncomfortable."
Pros: "Amazing service, seat and FOOD"
Pros: "The crew was very nice and helpful."
Cons: "The food was really poor. The chicken was as dry as it can be. The food taste was poor. I flow 3 weeks ago with KLM and the food was pretty good for flight food. In a French company I expect much more. The entertainment system on the airbus a380 was like an enchant IT system from the past. Very poor reaction time. Very messy and not people oriented at all. Especially after KLM's And Delta experience."
Cons: "I was forced to rebook my 3rd leg after taking trains in the middle."
Cons: "Wheel chairs for my ill and aged parents was not provided"
Pros: "I didn't feel cramped in a Window Seat. Two meals were served during the flight. It was nice to get back to being fed something other than skippy snacks on an airline flight."
Cons: "I was ignored over and over again as ice cream, drinks and snacks were offer by the crew. It would have been nice if some would ask me before falling asleep if I wanted to be roused for snacks and desserts. After being on back to back flights of more than 10 hours each it would be considerate for the crew to be aware of my length of travel and to make sure they don't assume my resting my eyes is the same as me being asleep. Even when I was awake it appeared I was being overlooked, ignored and left out of complimentary services I saw other receiving....my bad for not asking to be noticed."
Pros: "The fast boarding."
Cons: "The long wait without the air conditioning until our slot in the takeoff list became available."
Pros: "Clean plane, efficient crew, food OK. Boarding was organized"
Cons: "No entertainment and no power plug to charge devices."
Pros: "Boarding and such was straightforward and easy"
Cons: "Everything is uncomfortable"
Cons: "they change my flight from air France to Jordanian . They all sucks And I lost again one of my bags"
Pros: "Our flight from Prague to Paris was on time, very comfortable and inexpensive. Crew members were friendly and helpful."
Pros: "Agents kept us well informed about the delay which became more than an hour."
Cons: "The delay."
Pros: "The crews were nice and polite, food was good, in an hour we just ate and drank which was awesome. Thank you."
The Management Online Staff Services
Flight delayed about 45 minutes. Notifications within SSH airport were virtually nonexistent. Had to recognize on our own that our gate was flipped with the next one over. No visible signage changes, no announcements (that we could hear), and both planes boarded simultaneously. Confusing, but we figured it out. Otherwise all was fine.
Pros: "The crew were nice"
Cons: "The only thing the luggage’s takes too much time 🙁☹️"
Pros: "I was a nice flight"
Cons: "If was more internment would be better"
Cons: "Almost ok"
Cons: "Boarding it was not good"
Pros: "The plane was new. The bathroom on board was the best one I have seen on a plane. The seats were roomy and the entire team was kind."
Pros: "I got an exit seat and it was comfortable and spacious. The crew was really nice"
Cons: "Food choices. Only two options for lunch unless pre-ordered"
Pros: "Short trip ..very good pilot , landing was smooth, as well as the take off."
Cons: "Entertainment programs was so poor .."
Cons: "Bathroom could have been much cleaner."
Pros: "Great flying experience"
Pros: "Crew was friendly and helpful"
Cons: "Lack of variety of entertainment movies, shows etc. No WiFi connection. Bathrooms were very dirty"
Pros: "Nice planes. On time. Very friendly crew."
Pros: "We were traveling with a person in a wheelchair. The crew and staff were fantastic. Lots of help that made the experience great!"
Cons: "The seats could be roomier."
Pros: "Need to upgrade seat and movies"
Cons: "Meals and toiletries"
Pros: "The flight was fine, overall okay. The food was good, especially dinner."
Cons: "The flight attendants were not very friendly. The media selections were fine but the sound was not good."
Cons: "Egypt Air provided lounge access for only 3 hours of a 7 hour layover"
Cons: "The problem with you guys with priceless they made reservation under my name and i want to correct this at the time to my sun but they didn’t send me anything about fhe reservation until the next day so i lost the ticket because i am not traveling they should asked before they made the reservation"
Cons: "The seat reclined flat for comfort."
Pros: "Direct flight, punctual time. Crew is friendly"
Cons: "several toilets were out of order (were marked occupied instead of out of order so I was waiting in vain until a passenger informed me it was not working not occupied). food, looked like they were trying to conserve on passengers desserts.. microscopic (toy size) containers for coffee n tea??!"
Pros: "Everything to tell you this because I always underated the airline because it’s from Africa that’s all thank you."
Cons: "The service I was given by the crew, the aircraft it’s self etc"
Cons: "4 bags, agent charged me $100 for 12 # excess wt will no not allow me to repack to the lighter “other 3 bags 18 pounds light, total. I think a refund is in order."
Pros: "The pilot"
Cons: "The aircondition was not working since the very begining for 4 hours and even after was not fully cooling. It was hot"
Cons: "Cabin Crew are not helpful, less smiling when serving. Captain did not give information during flight."
Pros: "Respectful, cheerful, and helpful crew members"
Cons: "Food quality on Both flights was not that fresh!"
Pros: "On time .. that was the most important thing for us for the connecting flight... crew helpful... food very good ..."
Cons: "All in alll good experience"
Cons: "The same problem I see with Egyptair company, Flight attendants need to learn some manners how to deal with guests, and most importantly LEARN ENGLISH. These are just waitresses brought straight from some Bus company or Train company."
Pros: "The Egypt Air personnel were all outstanding. From Check-In through-out the flight, they were pleasant and helpful and professional."
Pros: "The Pilots professionalism, frequent updates. The attention given to the passengers, especially mother's and babies."
Cons: "Ground staff arbitrarily decided whose carryon luggage they should take because the flight was full and loading over head compartments do take up time and might cause delay. I would like to suggest that an announcement be made and ask passengers to volunteer their carryon to be loaded with other luggage..."
Pros: "The crew was great. Very helpful and friendly."
Pros: "Fair was inexpensive."
Cons: "Too many security checks"
Pros: "On time and smooth operation."
Cons: "Equipment was old and worn but performed as required. Needed more water passed out to drink"
Cons: "The pilot was most defnitely smoking, air was circulated in the cabin."
Pros: "Crew are always polite and attentive"
Cons: "Plane not comfortable. No individual entertainment. Poor food. Toilets not cleaned in flight"
Cons: "تاخير اكثر من 3 ساعات"
Cons: "Close flight without care of me and they charge me extra fee to get a new booking"
Cons: "The quality of service and aircraft"
Pros: "Kind staff. Very clean."
Cons: "Allowed only one bag and charged $120 for second bag. I thought we are allowed two bags"
Pros: "The crew was gentle and courteous."
Cons: "I choose to see only positive things."
Cons: "Late - like departure flight to CDG Departing/Arriving on time is consistent EgyptAir weakness"
Pros: "There was an hour delay with the return fight, other than that a great experience."
Pros: "Nothing but the basics. It worked and was on time so no complaints."
Cons: "i need a refund. our flight back to NYC from dubai was rescheduled with significant delays such that it would affect our jobs. We decided to book a return flight via qatar and we need a refund for this booking"
Pros: "Overall the flight was good. The boarding process became a bit hectic in Joburg and arriving in Cairo was a mess too. Our baggage took too long to arrive on the belt and people were still waiting for their luggage after I had gotten mine. No one from EgyptAir told us anything which confused us even more. Next time have more organization and communication with passengers."
Anyways on time and excellent service
Considering I cancelled the flight 2 months ago -- I would have to say the communication was poor -- since I continue to received updates. I say poor since Kayak seems not to want to respond to me to reschedule a flight -- they hold my voucher -- so I can not do it on my own --
Pros: "The crew was very attentive and willing to assist with everything."
Cons: "better assistance for people on wheelchairs in the airport."
Pros: "Crew was OK ,seat tight"
Cons: "More cushion and a little wider seat !"
Pros: "Most of the crew was helpful, however, I arranged a pick Up at Heathrow to guide me to my connectg flight. the flight attendant advised me to speak to the male concierge when exiting. He then insisted: No, there is no one coming. When I stepped out the pick up person showed up anyhow. ??"
Cons: "Like I said better staff communication in regards to my special situation/need. Also I was surprised I had to pay for the water I had on the flight as the attendant who offered it didn’t mention it was for purchase when they asked me if I wanted bottled water."
Cons: "On time departure"
Cons: "Weird boarding process. We all stood in lines uncomfortably for a longish time."
Cons: "Really old plane with uncomfortable seats and really bad in flight options. The air conditioning was also broken so the entire flight felt hot and muggy, this is on a 12 hour flight!!"
Pros: "Smooth flight without event. On time landing. Efficient deplaning."
Cons: "Newer plane. Seats , entertainment, cabin crew."
Pros: "Seats were ok. Crew was friendly, attentive and communicative."
Cons: "Not much in terms of entertainment"
Cons: "price and reliability"
Cons: "The temperature in the cabin was unbearably hot"
Pros: "Flight was on time."
Cons: "Not applicable."
Cons: "Only one round of drinks served?"
Cons: "Baggage delayed on arrival"
Pros: "Polite crew"
Cons: "The food, inflight entertainment. Our flight was delayed by over an hour."
Cons: "Separating me from my party to extort a fee to sit next to each other"
Pros: "Efficient boarding, friendly staff"
Cons: "Very poor movie choice and poor quality screen"
Pros: "We pushed back from the gate about 24 minutes late and arrived at our destination about 38 minutes late. The four-course dinner (Chicken Tikka Masala or Penne Pasta) was good for airline food. The crew was friendly and professional."
Cons: "No USB power ports by the seats."
Pros: "Comfortable on plane. Pleasant crew"
Cons: "Check in at Dusseldorf was a scrum. Aircraft significantly late."
Pros: "Flight was delayed however the crew got us back as fast as they could and we where very happy with the service"
Pros: "The Crew were great"
Cons: "Boarding could have been more efficient"
Pros: "Easy to board promptly"
Pros: "Nothing to special comparing with other first class"
Cons: "Boarding process was very late, they made us wait in the cold for 10 min before letting us in the plane. The staff was professional but not too friendly and the place is old. When I purchased the ticket it said it was a airbus A380"
Pros: "Great service, easy travel from Heathrow Terminal 5."
Cons: "Shame the complimentary drinks have gone, sign of the economic times."
Pros: "Staff are friendly, accomodating for an unaccompanied child with me, upgraded me and helped to support the extra baggage needs"
Cons: "Old, dirty planes with bad enterainment systems and mediocre food and drink offerings. With the price of a ticket more than Emirates, KLM and other airlines, always really suprised the overall crappy hardware, infrastructure on planes etc. When can we get a decent plane to fly the long haul flights. And an actual entertainment system like to competitors?"
Pros: "Staff on ground and on plane was super friendly. Thanks for the pleasant flight!"
Cons: "It would be great if at least cold beverages were included in the ticket price - would make the flight experience more welcoming."
Pros: "Not much"
Cons: "There was an abusive passenger sitting behind me that kicked my chair the entire flight. They were angry that they didn't have more space and that I wanted to have my seat back. I offered to put it up during meal times to make sure they had enough space but that wasn't good enough. The crew knew what was happening and tried to get the other passenger to stop but the passenger persisted. The crew refused to upgrade me even though I had paid for an aisle seat and there were no other aisle seats available for me to move to. I find this service unacceptable. I probably won't be willing to fly BA again as they obviously care more about money than ensuring their customers are comfortable."
Pros: "The room on plane to Heathrow, wouldn’t know about way back considering I had to rebook onto Air India..."
Cons: "Just the fact that BA decided to hold us in UK for 6 hours to get their full pay and the fact that Heathrow ground crew had not enough de icing equipment and resources were at an all time poor response. Three hour lines for checking on status of bags, status of flights, unable to book a hotel through BA and got nothing from them. I didn’t enjoy freezing and staying there in Heathrow freezing... plus I didn’t fly this flight home due to fears of them not being able to handle a coating of snow versus what loads of snow we recieve in the states. I had to take Air India home to the US AND HATED IT... thank you BA and especially Heathrow Number one for lack of response and total irresponsibility..."
Pros: "Comfortable seats ,nice crew"
Cons: "No wifi on a +11hr flight TV Screen looks horrible. Too old. Didn’t even watch any movie on it. got downgraded from First Class to Business Class because the airline oversold first classs. Shouldn’t happen."
Cons: "NO beverages, not even water, except for purchase"
Pros: "Pleasant helpful staff, comfortable, clean seat, good food."
Cons: "Having to pay TWICE for extra item of luggage!! Some delay with boarding"
Pros: "Short, yet pleasant flight. Great crew!"
Cons: "Honestly, I can't complain. Small issues with preferred seat."
Pros: "What a different experience in relation to last week!"
Pros: "Wonderful customer service and hot meal was a lovely treat!!"
Cons: "No direct communication. Really bad"
Pros: "Flying on the 380 very smooth"
Cons: "Gate was not available at arrival"
Pros: "Crew very accommodating and friendly. Also the ground crew were very friendly."
Cons: "Seat spacing much too cramped."
Cons: "Rude staff, messy service, lack of information and communication"
Cons: "British Airways lost my bag TO Europe, I was without it for 2 days, AND they lost it on my way BACK. I will never fly this airline ever again. Who loses a person's bag TWICE?? ON THE SAME TRIP?? Beyond that they treated me with such discontent, it was like they didn't even care."
Cons: "None of them reminded me of the fact that I need a transit visa for the UK (I mean, isn't it rediculous? I am just staying there for 5 hours). When I called in for cancellation at the airline, they told me to talk to my agent company Cheaptickets. Cheaptickets simply told me that I can't get any money back, and was extremely arrogant and impatient. Later (for a week I was trying to save this ticket by talking to the British Embassy to see if I can get the visa done and they are just "we can't help you") they told me that I can get a refund of like 30 SGD and they promised to send me an e-mail about it. They never ever did. I also tried to change the dates and the handling fee + fair difference was like 1200 SGD (are you joking?) they simply told me, prices fluctuate... Finally I went to the check in counter desperate. The staff even refused to talk to me about my situation because simply, "there is no BA ticket office in Singapore" and told me to call them. I said the office is closed, but they are like, yeah just call them. They swept me off like a moron. Extremely arrogant, impatient, insensitive. I paid 900 SGD for nothing and a whole week of anxiety and regret. I will never take this and I will never use Cheaptickets or Kayak anymore. So bad."
Cons: "Absolutely no complimentary food and beverage on the international flight"
Pros: "Flight attendants are so very tentative and the pilot made numerous announcements. Great planes excellent service"
Pros: "Crew were friendly"
Cons: "Noise level when people were trying to sleep; seats not too comfortable"
Pros: "Extra leg room in premium economy"
Cons: "Service poor relative to global peers, food mediocre, entertainment system totally outdated"
Cons: "Was not able to check in through to Cape Town, only JNB. When arrived in JNB, British Airways flight was not clearly identifiable from ticket (no flight number). Then the flight was delayed, and plane was old! Horrible experience"
Cons: "Entertainment on the flight and also seats condition"